OUR COMMITMENT TO CUSTOMERS, PARTNERS AND TO ONE ANOTHER
At Guaranteed Rate, we live our values every day, professionally and personally.
1. We grow for good.
We intend to be the #1 retail mortgage lender in the country, with the commitment that the more we grow, the more good we will do. We have a grow-for-good metric that measures the impact we have on our customers, referral partners, GR family and the communities we serve. We encourage each other to live healthy, balanced lives and have a lot of fun doing it!
2. We put the customer first.
We believe everyone deserves the same low rates and great service, whether they’re a Wall Street big shot or a modest first-time homebuyer. We’re absolutely committed to making sure every customer loves working with us so much that they can’t wait to refer us to their family and friends.
3. We work with the best of the best.
We started the company with this philosophy: Hire the best employees, build business with the best referral partners and work with the best mortgage partners. The best are never satisfied with the status quo, have a burning desire to deliver great results and always satisfy our customers with exceptional service. When you surround yourself with the best, life is great!
4. We think big.
We go for it. We are bold in our ideas, pushing beyond what most people believe is possible. We believe in the law of attraction and can accomplish anything through positivity and working together as one team.
5. We have grit.
We set meaningful, aggressive goals and tenaciously pursue them day after day, week after week. We accomplish these goals by overcoming obstacles and finding a way to WIN. We are relentless. We never give up. Ever.
6. We have an owner’s mentality.
We embrace a scrappy, entrepreneurial mindset and work as though we own the company. We never sacrifice long-term health for short-term gains. We are financially disciplined and challenge ourselves to be inventive and self-sufficient in everything we do. We will always invest in what matters to our customers, referral partners, GR family and the communities we serve.
7. We take decisive action.
We move fast. We destroy bureaucracy, formality and fear of failure because quick delivery is important for our customers. If we see a problem or opportunity, we jump on it. We make bold, thoughtful decisions while effectively managing risk and ensuring compliance.
8. We demand excellence.
Our daily focus is to have a better value proposition than any other bank or mortgage company in the country for our customers, referral partners and GR family. We have the highest standards. When we do our jobs with excellence, this business is easy—our referral partners are well served, and our customers keep coming back. Good enough, never is.
9. We hold ourselves and others accountable.
We are not victims—we are masters of our fate. We honor the commitments we make and never say, “That’s not my job.” If we make a mistake, we own it, fix it and move forward. We seek transparency and embrace constructive conflict and criticism in order to learn and grow.
10. We give a sh!t.
Being part of the GR family means caring deeply about our work, each other and our company. We take pride in what we do and how we do it. You can’t work here unless you give a sh!t.