Guaranteed Rate was built on referrals from happy customers
Any company can tell you about how great they are. Or that they put the customer first. We like to let our customers do the talking for us.
Info pulled from GR CSAT surveys and npsbenchmarks.com
A company for the people
Guaranteed Rate was founded with the intention of flipping the mortgage industry on its head by focusing on what was best for the customer. Because of this, we’ve earned a 95% customer satisfaction rating and an 80 Net Promoter Score, a number that reflects customers’ likeliness to refer us to friends and family. It’s important to us that we know what our customers think, what they need, and what they like and don’t like. That’s why we have an entire department focused on requesting and studying customer feedback, all of which we use to direct our approach to service and technology. We receive a 48% response rate to survey requests, much higher than the industry average of 16%. This metric alone tells us that people are overwhelmingly satisfied with their mortgage experience and Guaranteed Rate.
Customer Service Reviews
Guaranteed Rate was founded with the idea that the customer—not the lender and not the loan officer—comes first. Everything we do, from our ground-breaking technology to our impeccable customer service, is geared to making the mortgage process faster, easier and more transparent than ever before.
My experience with Guaranteed Rate was nothing but positive. I knew very little about the loan and appraisal process, but every time I spoke with a representative they took the time to explain everything, from terms and agreements to potential outcomes. I felt as though each representative felt concerned about my case and they truly seemed invested and interested. Julio B. - Boca Raton, FL | JUL 2016
First-Time Home Buyer Reviews
Purchasing a mortgage is a transaction that can be especially complex and intimidating for first-time home buyers. Because of our innovative online tools and total commitment to premium customer service, we’ve made the process much easier and much more pleasant for people who’ve never owned a home.
As a first-time home buyer, I was nervous and honestly had no idea what to expect. Everyone was very nice and answered all the questions I had, and made me feel secure in my decision. I'm very happy that I chose Guaranteed Rate, and I would definitely work with them again! I could not have asked for a better team to work with. Sara S. - Chicago, IL | MAY 2016
Digital Mortgage Reviews
The World’s First Digital Mortgage debuted in July, 2015, and the industry has never been the same. Making the process faster, easier and more transparent than ever before, the Digital Mortgage has forever changed the way people purchase home loans.
It was easy to provide all the required information online and I loved the use of electronic signatures, so the process wasn't bogged down. This is the least painful mortgage loan experience I've ever had. Thanks for all the investments you're making in technology to improve the overall customer experience. Richard E. - Sudbury, MA | SEP 2016
Ease of Use Reviews
The hallmark of every technological innovation at Guaranteed Rate is that it’s fast and easy to use. It’s just another way that we put the customer first, by making their experience as intuitive and streamlined as it can possibly be.
The process is quick and seamless. I have used Guaranteed Rate many times in the past and I hope to have the opportunity to do the same in the future. Guaranteed Rate always goes above and beyond to ensure they meet my needs. Steven L. - Lisle, IL | AUG 2016
This is my third experience with Guaranteed Rate and I would definitely recommend them. All involved in my mortgage process were knowledgeable and efficient. Judy M. - Newburgh, NY | JUL 2016
Exceeding Expectations Reviews
A general assumption about the mortgage process is that it’s slow, painful and sometimes takes months to complete. From the beginning, Guaranteed Rate has destroyed those notions. Some people are so overwhelmed by the contrast between their expectations and their actual experience that they write us Thank You notes!
I am leaving our closing and I just wanted to take a moment to sincerely thank you both. Can you believe we closed this loan in 26 days?!? That is unbelievable to me. I work in the mortgage industry and I am genuinely impressed with your level of service. I will certainly be in contact with you in the future, for more purchases and referring clients of mine. Corey J. - Cherry Hill, NJ | NOV 2016
WE LOOK FORWARD TO SERVING YOU
Simple, innovative online tools. Full transparency. Unprecedented speed. All are the product of one central idea: Make the home loan process as easy as possible for our customers. Find out just how easy it is to apply for your perfect mortgage