What people are saying... What people are saying... Back to profile
Bob Thompson is the best. I've recommended all my friends to him!
Thomas R. - Chicago, IL | Jun 2021
The overall refinancing experience through Guaranteed Rate was overwhelming positive. Robert Thompson and his team were an absolute pleasure to work with.
Joseph S. | Feb 2021
Bob Thompson is a great person to work with
Michael M. | Feb 2021
Bob Thompson & his staff were very easy to work with & the communication was outstanding
Donald M. | Dec 2020
Bob Thompson and his team are very responsive and helpful.
Sara S. | Feb 2021
Bob Thompson did an outstanding job with my re-finance. He was always available and the communication was excellent!
David C. | Oct 2020
My mortgage officer, Bob Thompson, was terrific. He was always available and kept me updated throughout the process. The online portal for submission of info was very coin venue too.
John B. | Dec 2020
Great service and ease of process
Tyrone N. | Oct 2020
Your customer service is great.
Brian G. | Dec 2020
I had a fantastic experience for the second time with Guaranteed Rate
Laura T. | Oct 2020
Bob Thompson is the best! He’s knowledgeable and friendly. He takes to to explain everything in detail.
Sara S. | Dec 2020
fast response time and good communication
Olumide O. | Sep 2020
Because of my guy Bob Thompson specifically. I first worked with him six years ago, he's always been there if I needed him connecting on LinkedIn and answering even my silliest questions.
Charles C. | Oct 2020
I believe Bob Thompson helped me through the process...he went beyond what was expected of him. Mr. Thompson can train others on how to provide excellent customer service...
Sherelye S. | Nov 2020
Guaranteed Rate was very easy to work with, did an excellent job explaining requirements and process and provided exceptional communication and guidance throughout the process.
Jennifer H. | Dec 2020
Ease of whole process and knowledgeable people
Kristopher V. | Sep 2020
They were very helpful explaining everything about the whole process
John D. | Oct 2020
Met all of my needs - Bob Thompson is the best
Gary Z. | Nov 2020
Bob Thompson and his team made the process very easy. They were helpful at every step along the way and answered all my questions quickly and efficiently. Plus I got the best rate through Guaranteed Rate.
Kevin B. | Dec 2020
quality of and knowledgeable staff
Ronald B. | Jan 2021
The experience from pre-approval to closing went absolutely seamlessly. Quick response times, professional and easy to work with. Working with Guaranteed Rate made our first-time home buying experience wonderful. Bob Thompson and his team members did an excellent job working together and communicating with us throughout the process. I will be recommending them in the future to friends and family.
Ryan R. | Jul 2020
I ask a ton of questions about the tiniest of details. Bob Thompson patiently answered all of them. The process was also very fast. The hybrid of electronic/in person closing was incredibly helpful especially during this pandemic.
Brian M. | Jul 2020
I was very happy with my assigned representative, Bob Thompson. I would highly recommend him
Chad D. | Jul 2020
I’ve had nothing but positive experiences with Guaranteed Rate. They always exhibit professionalism, even during the pandemic.
Carol W. | Jul 2020
My wife and I worked with Bob Thomas back in 2015 he was great to work with then and now here in 2020.
Michael W. | Jun 2020
GRate did an outstanding job and was very attentive throughout the process. Bob Thompson and his team did an excellent job.
Lutz W. | Jun 2020
The customer service was exceptional, the process was effortless. This is our second refinance and I wouldn't go with any other company. Bob Thompson and his team once again made this refinance enjoyable and recommend to all friends and family.
Gary D. | Jun 2020
The people I worked with made everything easy to understand.
Lisa S. | May 2020
Bob and the staff at Guaranteed rate are best !!! They are always looking out for there clients.
Jose G. | Apr 2020
I've worked with Bob in the past and have always been treated well.
David N. | Jan 2020
The whole process was effortless, we were kept informed throughout. Bob Thompson and his team were absolutely amazing. Bob on our initial contact explained everything and all options to us in a very easy to understand way. Bob checked in with us often and answered any questions we had and we just felt good and taken care of, I dont know what else to say but amazing experience.
Gary D. | Oct 2019
Because of Bob Thompson. He always takes the time to make sure every detail of the loan process is explained to our satisfaction and then some. His stamp of approval on any document or protocol gives me 100% satisfaction that things have been double-checked, which gives us peace of mind. I would recommend every friend and family member to him because of his professionalism and the time he takes to ensure complete satisfaction to his clients.
Michael B. | Oct 2019
Bob Thompson and his team were outstanding during my process in obtaining a house loan. Any documents that I needed to submit they would email/call me. If I had any questions, they were there to answer no matter the day or time.
Daniel T. | Sept. 2019
Bob Thompson did a great job working on my loan. This was my first home purchase and I knew I was in good hands from the very beginning of the loan process. Bob explained everything and answered all of my questions. He and his staff were always available and gave me great service and attention. I will definitely call Bob Thompson again and refer him to all my friends.
Claire C. | August 2019
Everyone was very helpful in answering questions and making everything as easy as possible. Would definitely recommend and use again.
Connor D. | March 2019
My loan officer was Robert Thompson - he is a true professional and made the process very easy. He explained the process up front, followed up thought the entire process, answered any question I had and even showed up at the closing/signing of documents. True professional, I would recommend him and G.R. to anyone!
Edward A. – Oak Lawn, IL | JAN 2017
Bob Thompson was fantastic all through the loan process and I will highly recommend him as he takes his job very seriously and was available for my questions at a lot of off hours. Thanks Bob and Guaranteed Rate!
Michael R. – Chicago, IL | JAN 2017
After several years of renting, we decided it made more financial sense to purchase a home in lieu of continuing to rent. We began the process by saying that if at any point we did not feel we were making the correct decision, we would walk away. My wife was a former real estate research consultant and came to the mortgage application process with a long list of questions and concerns. From our first conversation with Bob, it was clear that he was going to make what could be a scary and stressful process, as calm and comfortable as possible. Bob was always available to answer a question and he and his team would often call to make sure we understood the email and to see if we had any additional questions. We truly felt that Bob had our best interest in mind and this was not simply a business transaction. Bob made himself available throughout the process and even was there at our closing in person. To have someone take that time gives us a great feeling about our decision and we have already told two friends to contact Bob as they start the home buying process.
Bob was extremely professional and very helpful throughout the whole process. He went above and beyond to guide us through the whole loan process.
Joseph M. – Chicago, IL | SEP 2015
Bob was very very helpful. He was easy to get in contact with, answered all of my questions, and was prompt in getting back to me while he was on vacation and we were experiencing delays before closing.
Scott P. – Mokena, IL | Apr. 2015
Hey, check out this amazing review from Brian about Bob! “Bob Thompson and his team were wonderful to work with for our refinance. We got a great rate and everything went smoothly. They even came to our house to do the closing. We would definitely work with Guaranteed Rate and Bob again! Thanks again for everything.”
Brian M. --- La Grange Park, IL --- 4/2013