What people are saying... What people are saying... Back to profile
Fast and painless, everything went smoothly
Andrew D. - Westfield, MA | Apr 2022
Very responsive and great coordination.
Christopher R. - Orange, CT | Apr 2022
The entire team was helpful and responsive. The process was very quick as well.
Kerri R. - Suffield, CT | Mar 2022
Everything I needed they provided, and the mortgage rate is outstanding.
Marilyn B. - Kilmarnock, VA | Mar 2022
Very easy process, all explained to me
Ryan D. - Hampden, MA | Mar 2022
For the outstanding service!
Luis M. - Taunton, MA | Feb 2022
Very quick turn-around and very responsive team! Brad, Alyssa and Jenn were very helpful and would respond to emails and calls immediately. Brad was very personable and made the process very easy for us.
Gisele L. - Holbrook, MA | Feb 2022
Awesome to work with. Answered all my questions
Christifier L. - Gardner, MA | Jan 2022
The team stuck by me even as the loan saw a few challenges.
Phillip H. - Belchertown, MA | Jan 2022
They made the process of refinancing easy and were available to me when I had questions.
Jennifer S. - Meriden, CT | Jan 2022
They were timely and professional
Melvin C. - Springfield, MA | Dec 2021
Brad and his team were respectful, kind, professional, proactive, attentive...I could go on. From offer accepted to closing in barely over a month- it went as smoothly as I could have hoped.
Sarah H. - Hampden, MA | Dec 2021
Brad and his team were very helpful, knowledgeable and pleasant to work with.
Keith B. - Enfield, CT | Nov 2021
Brad and his team were amazing to work with. They communicated well and kept the process moving smoothly. As first time home buyers working with Guaranteed Rate couldn’t have been easier.
Alexander A. - Plantsville, CT | Nov 2021
overall great customer service and communication.
Onexis I. - Sanford, FL | Nov 2021
Amazing savings, team made the whole process so easy.
Frank A. - Suffield, CT | Nov 2021
They made the process easy and
Kelly R. - Springfield, MA | Nov 2021
Brad and his team were very responsive and helpful.
Jeffrey W. - Stafford, CT | Nov 2021
Everything was upside down. But when things were down they didn’t drop me they gave me guaranteed help and assistance with out one issue. They never gave up and always right there.
Stephen Y. - Lowell, MA | Nov 2021
I was well guided and helped through the whole process!
Jose S. - West Hartford, CT | Oct 2021
I am very happy with the service they provided and were very informative and helpful
Geisser O. - Enfield, CT | Oct 2021
Great customer service.. Very fast and very helpful
Harley R. - West Warren, MA | Oct 2021
The team was very informative and helpful. They got things done quickly.
Lynn C. - Westfield, MA | Sep 2021
Fast efficient knowledgeable service
David B. - Southampton, MA | Sep 2021
the process was straightforward and everyone was on same page
Jesse B. - Milford, NJ | Sep 2021
Everyone worked really hard to keep me on schedule with little effort from me
Nathan M. - Sunderland, MA | Sep 2021
Great service and friendly staff
Jose P. - Westfield, MA | Aug 2021
They did an outstanding job
Edythe M. - Manchester, CT | Aug 2021
They were very helpful and kept in touch throughout this stressful change, move
Tracey S. - Wallingford, CT | Aug 2021
From start to finish I felt supported or was given very clear instructions on what to do and what’s next.
Crystal P. - Chicopee, MA | Aug 2021
Because they were very professional, and made the loan process easy ,and explained everything to us so we knew exactly what was going on .
Daniel L. - Springfield, MA | Aug 2021
Very helpful and informative throughout the process.
Daniel B. - East Longmeadow, MA | Aug 2021
Everyone involved was super helpful and very professional.
Jose G. - Springfield, MA | Aug 2021
They were very friendly and easy to work with
Robert W. - Russell, MA | Aug 2021
Awesome communication and really care about client
Nestor O. - Chicopee, MA | Jul 2021
fast, knowledgeable, friendly, responsive
Erica P. - Waterbury, CT | Jul 2021
They did a great job. Thorough, professional and hardworking.
Stephanie S. - Chicopee, MA | Jul 2021
Fast, honest, communicative
Ronald C. - Westfield, MA | Jul 2021
Every person I dealt with at Guaranteed Rate was an absolute pleasure to work with. They were kind and helpful through my situation and I really appreciated it.
Kelly B. - Ludlow, MA | Jul 2021
Guaranteed Rate treated us like family!
Dante C. - Springfield, MA | Jun 2021
It was very professional and in a timely manner
Darren O. - Springfield, MA | Jun 2021
Brad and team do a great job
Kyle L. - Chicopee, MA | Jun 2021
Things went very smoothly, no stress
Duane G. - Greenfield, MA | Jun 2021
Low rate and great service
Sean M. - Parker, CO | Jun 2021
The process was managed in a timely manner.
Glenda C. - Chicopee, MA | May 2021
The loan officer was great, once it got to underwriting - it got a bit tuff with a little lacking communication but it worked out. The extra paperwork due to covid was a bit much, which is why i can't say it was VERY EASY to obtain the mortgage.
Rebecca O. - Suffield, CT | Apr 2021
I loved the organized structure of having the to-do list and a very clear idea of what was needed.
Kelley D. - Ludlow, MA | May 2021
Excellent service, prompt responses, multiple team members who were all involved all the way, team answers the phone, leader Brad very good and efficient
Richard F. - Boston, MA | Apr 2021
Very easy to work with and helped me every step of the way
Richard W. - East Longmeadow, MA | Apr 2021
They were on top of everything
Richard S. - Jupiter, FL | Apr 2021
So awesome to work with! Everything was so easy, the online system is great, the team was great!
Shauna B. | Mar 2021
Everyone was helpful with a positive attitude
Raul R. - Chicopee, MA | Apr 2021
Great service. Great rate. Very responsive.
Elizabeth C. | Mar 2021
Brad has helped me twice and I am very satisfied.
Joseph R. | Mar 2021
The transaction was seamless and very professional
Jeffrey B. | Mar 2021
Between the level of communication and the technology used, the process was clean and easy from start to finish.
Ian D. | Mar 2021
The team was very efficient and informational. Also, very quick response times
NICHOLE B. | Feb 2021
Overall service and attention to detail. Very friendly staff and they were reachable at any time and would answer all my questions quickly.
Jeffrey P. | Feb 2021
Great communication throughout and the entire team was knowledgeable
Jonathan C. | Feb 2021
Thrilled with the rate & float down option plus Brad and team were great to work with!
Michael D. | Aug 2020
They were always helpful and on top of getting my information processed!
Alissa P. | Sep 2020
Brad and Steve were extremely helpful throughout the entire process and made me feel comfortable that I was not just another customer to them.
Denise H. | Nov 2020
Excellent service and very knowledgeable about their product
Darlene M. | Feb 2021
Brad Salerno was very knowledgeable and made the process easy.
Czarghami W. | Aug 2020
Attentive & helpful! Made getting a loan much less stressful
Cristina S. | Sep 2020
The whole process was fast, and easy. Everyone was very helpful.
Melissa B. | Nov 2020
Brad Salerno was patient, quick to respond, honest (even with difficult conversations). I would refer him to EVERYONE
Keith M. | Aug 2020
Brad and Steve were excellent to work with and made the process as smooth as possible.
Matthew K. | Nov 2020
All the agents we dealt with were so very kind and helped me thru all this mortgage . Special thanks to Steve Weis I don’t think I could have done this without his help
Joseph S. | Dec 2020
Very smooth process, Great people to work with!
Sherry P. | Jan 2021
Everyone I worked with did a great Job especially Brad Salerno.
AARON S. | Aug 2020
Process was easy and communication was good!
Jeffrey K. | Sep 2020
Brad, Angelica and Widalis were very helpful and great to work with.
Daniel W. | Oct 2020
Everything went smooth everyone was helpful and very knowledgeable.
Ann D. | Nov 2020
Very helpful with answering questions in a timely fashion from start to finish.
Sherron C. | Dec 2020
Great customer service, knowledge, and expertise.
Kimberly R. | Jan 2021
Guaranteed Rate was so easy to work with. They were so willing to answer any question and made the entire process to smooth!
Riley B. | Aug 2020
Went above and beyond during the whole process.
Mark M. | Sep 2020
I was honestly terrified to go through this process on my own but your team really put me at ease every step of the way. Every member that I encountered was always willing to answer any questions I had and guide me in the process.
Kimberly C. | Oct 2020
Guaranteed Rate was exceptional to work with and I would gladly recommend them to anyone who asked because I know they would be in good hands.
Sarah L. | Nov 2020
Brad and Steven did an excellent job
Davide P. | Dec 2020
Process was easy and the team was helpful.
Brian F. | Jan 2021
Great customer service by Brad Salerno! Answers text, emails and phone calls right away.
Shawn L. | Jul 2020
Great communication and service
William N. | Jul 2020
Because they helped out a lot and worked well with me.
Nathaniel F. | Jul 2020
Everyone that we worked with was great. Made the process easy.
Keith H. | Jul 2020
Brad and his team were very communicative and kept me informed throughout the process
Kelly F. | Jul 2020
No surprises closing went without a hitch.
Lisa W. | Jul 2020
Very professional and honest team to work with.
Verleane H. | May 2020
They did a great job with a great rate and working efficiently. Love the online processes.
Kristin A. | May 2020
Rates were good and guaranteed
Jaswinder S. | May 2020
The entire staff was great and attentive. They answer all my questions quickly.
Leslie R. | May 2020
Process was handled professionally and timely
Catherine S. | May 2020
Professional service and quick turn around!
Stefanie S. | May 2020
Everyone was great. Brad was very personable and everyone always responded promptly. Plus our rate was incredible.
Daniel L. | Apr 2020
Outstanding customer service.
Goktug I. | Feb 2020
Brad made everything so easy!
Caitlin F. | Feb 2020
VERY EASY TO UNDERSTAND WHAT IS GOING ON,ALWAYS AVAIL FOR QUESTIONS AND THEY KEEP YOU INFORMED DURING PROCESS.
Terry W. | Feb 2020
Timely with correspondence and good customer service.
Bradley K. | Feb 2020
The process went very smoothly until the closing, which is to be expected.
Joseph R. | Jan 2020
Brad Salerno and team were so easy to work with. Thorough, understanding, patient and kind.
Emily B. | Oct 2019
I liked the ability to send docs electronically. The team was very responsive.
Jonathan C. | August 2019
Brad was fantastic! He made the process easy and quick.
Kylie S. | July 2019
We were purchasing a property out from a different state with a house for sale by owner. Brad was both professional and helpful getting me through the process without a realtor. After months of getting information together the purchase fell through due the house not coming through with a proper appraisal. But Brad getting us a preapproval we were able to move on with a realtor. With Brad's patience and help we were able to get documents through docusign. I greatly appreciate all his patience and help with our loan. I would refer anyone I know looking for a property to Guaranteed Rate. The entire team was both profession and helpful getting us through the entire process. Thank you Brad and the entire team from Guaranteed Rate.
Patricia M. | July 2019
Brad and team were great to work with Communication was always very quick and responsive.
John S. | July 2019
Brad Salerno made the loan process easy, he was helpful and supportive. I would highly recommend using Guaranteed Rate!
Anthony D | July 2019
Our agent Brad was friendly, helpful, and was great at explaining the process.
Tim T. - Tempe, AZ | Sep 2022
The process was pretty straightforward.
Brian E. - Windsor, CT | Oct 2023
Brad Salerno was amazing! He listened to what I wanted in a mortgage and got me what I needed. Brad also was extremely helpful with all my questions as it was the first time I was purchasing a home! I’ve already given his name out to many friends.
Sarah W. | May 2019
Brad was awesome from the beginning
Roger C. - Fitchburg, MA | Aug 2022
Because they professionally.
Oscar S. - New Haven, CT | Sep 2022
The process was easy not too much stress
Francis A. - Manchester, CT | Sep 2023
Guaranteed Rate was amazing to work with. They made the whole process so simple and explained anything I had questions about as I was a first time home buyer!
Tiffany M. - Winchendon, MA | Oct 2023
Brad Salerno was very quick to set up his team to tackle my dream with a turn around in approximately 40 days! I would definitely recommend Guaranteed Rate to all my friends and family! Once again thank you for helping me achieve the ultimate in my eyes, living in the house I was brought up in. Thank you Brad!
Scott D. | May 2019
It was a easy professional process start to finish.
John V. - Agawam, MA | May 2022
I real like how your company all about helping us. Very helpful all needs
Trang N. - Amherst, MA | Aug 2022
Working with Brad and his team made things easier during this process.
Najheen A. - Springfield, MA | Sep 2022
Everyone involved with the process stayed right on top of everything to help make everything go as quickly as possible
Margaret D. - West Springfield, MA | Mar 2023
Friendly, Patient, Responsive
William B. - Suffield, CT | Jul 2023
I never felt like the lender was the roadblock to my getting a new home, even as one thing after another went wrong.
Donald M. - Austin, TX | Aug 2023
The process was very nice not too much stressful
Francis A. - Manchester, CT | Sep 2023
They go above and beyond! They make the process simple and easy to understand especially if your a first time homebuyer.
Estrellita E. - Springfield, MA | Oct 2023
Personable service, answers the phone when client has questions.
Ann Marie L. - Punta Gorda, FL | Nov 2023
Brad and team were excellent and very responsive. Would definitely recommend him and Guaranteed Rate to others. He is a strong employee for your company.
Kenneth G. | April 2019
Everyone went above and beyond to help us get our loan. They responded VERY quickly whenever we reached out and made sure we understood every single step we took along our journey.
Jonathan K. - Southwick, MA | May 2022
Excellent Broker and Team!
Richard H. - Vancouver, WA | Aug 2022
Brad is amazing !! definitely works for you ! so helpful
Allison M. - Mansfield, MA | Sep 2022
All the staff i dealt with were Awesome. Brad Cayleigh and Jenn. They really knew their stuff and took time to explain things to me. i should say Brad was soo knowledgeable with his numbers
Emmanuel Y. - Pittsfield, MA | Oct 2022
Awesome team, will definitely go through Guaranteed Rate every time
Miguel V. - Springfield, MA | Dec 2022
Brad and his team was very good. Brad and his team guided me thru everything.
Lisa S. - Mansfield, MA | Mar 2023
My experience with Guaranteed Rate was so fast, smooth and stress free. The complete opposite of the experience I had with the last company I used to get a mortgage.
Ashley T. - Granby, CT | Apr 2023
Because the hospitality was incredible. We couldn''t be happier.
Tokyo B. - Sunderland, MA | May 2023
Very easy process, simple online steps, friendly and helpful.
Marie R. - Westfield, MA | Jul 2023
Because working with Brad, Amber and the whole lending team was great and went very smoothly for me being a first time home buyer!
Morel L. - Bristol, CT | Aug 2023
Excellent service and support throughout the entire process.
Ryan H. - East Haddam, CT | Sep 2023
User friendly and effective.
Kesli J. - Enfield, CT | Nov 2023