What people are saying... What people are saying... Back to profile
Excellent costumer service!
Erica F. - Columbia, IL | Sep 2021
Made it easy from beginning to end.
Aadharsh R. - Nashville, IL | Sep 2021
Cara is the most amazing, easygoing, and helpful person to work with. Her and her whole team are just amazing from the beginning to the end.
Britni R. - Troy, IL | Sep 2021
the team was super helpful and friendly
Nathan G. - Millstadt, IL | Sep 2021
WORLD CLASS SERVICE ALL AROUND !!
Russell S. - Granite City , IL | Sep 2021
Fast professional service and Cara’s team made the whole process easy.
Jason H. - Granite City, IL | Sep 2021
They were very helpful. Explained everything. They all worked together very well.
Johnny S. - Collinsville, IL | Sep 2021
Professionalism and thoroughness
Kimberly M. - St. Louis, MO | Sep 2021
Unbelievable service from my lender, Cara Srogus
Lisa P. - St. Louis, MO | Aug 2021
Cara helped us get the house we wanted and was friendly and informative throughout the process.
Christopher W. - Bourbonnais, IL | Jul 2021
Because cara was amazing and answered any questions I had to ask
Matthew D. - Murphysboro, IL | Jul 2021
Cara was very easy to work with and always was willing to explain anything.
Judy H. - Caseyville, IL | Jul 2021
Super helpful, Always responsive, Made the process very easy for first time home buyers
Charles H. - Asheville, NC | Jul 2021
Kevin was upfront with everything we could expect and he delivered as promised.
Douglas H. - Waterloo, IL | Jul 2021
The process was easy and quick.
Kimberly P. - Eagle River, AK | Jul 2021
Cara was amazing to work with and made the whole process simple!
Rachel K. - Freeburg, IL | Jul 2021
Cara kept us informed and was on top of everything
Nancy P. - Elk Grove Village, IL | Jul 2021
Cara was amazing. She was to proactive.
Robert S. - O'Fallon, IL | Jun 2021
We had a great experience with Guaranteed Rate when purchasing our new home!
Darren F. - Belleville, IL | Jun 2021
My loan officer Cara was beyond ANAZING!!
Courtney S. - Collinsville, IL | Jun 2021
Cara and Amber were wonderful!! Any questions I had they answered very promptly. The helped sooth all my anxiety during this very stressful process!!
Mikel A. - Mascoutah, IL | Jun 2021
Cara Srogus. She is the absolute best.
Eric K. - Smithton, IL | Jun 2021
Cara Srogus and her team were great to work with and made the process simple.
Sean M. - Edwardsville, IL | Jun 2021
They were attentive and very helpful.
Candice C. - Saint Louis, MO | Jun 2021
It was by far the best loan experience that we have had.
Michael D. - Smithton, IL | Jun 2021
Cara was great to work with and easy to talk to. Every time I had a question she was ALWAYS there to answer them and believe me being a first time home buyer I had alot.
Leslie T. - Carlyle, IL | May 2021
A lot of wok was done to make the deal happen. Was an estate sale with unusual circumstances.
Carl F. - Swansea, IL | May 2021
Cara was very prompt and helpful. As a first time home buyer, I had many questions throughout the process. Cara always responded in a timely manner, made sure I knew the purpose for everything, and explained the paperwork.
Colleen S. - O'Fallon, IL | May 2021
Cara and her team did a fantastic job.
Douglas P. - Trenton, IL | May 2021
They were timely in all that they did and very helpful and informative every step of the way
Christopher R. - Belleville, IL | May 2021
Due to the exceptional customer service Cara provided us. She continually went above and beyond before and after our closing.
Christopher F. - Moore, OK | May 2021
Superior service, made the process easy and seamless for buyer.
Michael S. - Belleville, IL | May 2021
Easy to work with. Recieved responses in a timely manner.
Johnathan B. - Granite City, IL | May 2021
Competitive mortgage rate.
Juan P. - Shiloh, IL | Apr 2021
Exceptional service. Held my hand through the whole process.
Cheri W. - O'Fallon, IL | Apr 2021
Cara and the staff at Guaranteed Rate were very pleasant to deal with and extremely efficient at processing our home loan.
Daniel C. - Caseyville, IL | Apr 2021
Cara Srogus was informative every step of the way during the process of our loan. She ensured we understood each step of the loan process.
Charles A. - Belleville, IL | Apr 2021
Cara did a great dealing with my parents in their refinance
Francis G. | Mar 2021
Any questions that I had regarding my very first home loan we're immediately answered
Christopher A. - Belleville, IL | Apr 2021
It was one of the easiest finance experiences I have ever had.
William F. | Mar 2021
Great customer service by Cara Srogus!
Jennifer N. | Feb 2021
Cara was absolutely AMAZING with getting all of our pre-approvals for my husband and I (as well as currently working on another home for us for my father) quickly, efficiently and attention-to-detail was 5-star!
Charity K. | Oct 2020
Cara, and the rest of the team, were fantastic the entire way.
Nicholas J. | Feb 2021
Cara was very helpful with answering all are questions.
Kenneth J. | Aug 2020
Because Cara and her team were amazing!
Jeremy S. | Oct 2020
Cara was very helpful, and really easy to work with. My experience was very successful.
Bradley F. | Aug 2020
They took time to make sure I understood everything.
Melody S. | Oct 2020
Our experience with Guaranteed Rate was great.
Raymond H. | Dec 2020
Everyone was awesome : Cara, Sara & Kelly!!
Tina R. | Aug 2020
Did what they said they could do
Catherine M. | Sep 2020
Customer service was pretty great!
Nancy L. | Oct 2020
they really helped make the process fast and easy to understand. They answered any questions i had and were super friendly! Loved working with them .
BRIANNA A. | Nov 2020
They helped me through every step of the process
Myrna G. | Dec 2020
Cara was easy to work with and the website was easy to upload documents.
Catherine V. | Aug 2020
GR's online process was so simple and smooth. Since I got to sign electronically, the closing only took about 30 minutes!
Kacey W. | Sep 2020
Every worker for Guaranteed Rate responded to any question or concern right away & everything was explained & promised as stated.
Bruce W. | Oct 2020
Very knowledgeable and hassle free refinance.
Craig N. | Nov 2020
Cara did a great job being available and helping us throughout this entire process.
Brittney W. | Dec 2020
Promptness of our Agent getting back to us. Cara was on it!
Christy L. | Aug 2020
Cara Srogus and her team were excellent to work with. Cara was so patient, understanding, easy to talk to and communicated throughout the process in a way I was able to understand all of the jargon.
Michael W. | Sep 2020
They made the process very easy and kept us informed at every step.
Joshua V. | Oct 2020
Cara Srogus was wonderful and helpful in helping me improve my credit score and get a much better interest rate. She answered my questions and was very patient with me.
Shauna H. | Nov 2020
Because our experience was above and beyond what we had experienced previous to switching to Guaranteed Rate from a different lender.
Shalina R. | Dec 2020
Kevin Johnson is Amazing!!
Kevin J. | Jan 2021
Because Cara Srogus and her team are amazing.
Daniel V. | Aug 2020
Cara Srogus was amazing at communicating with me and meeting my needs at every step of the way.
Craig R. | Sep 2020
Mainly Cara Srogus, she was always very responsive and helped me interpret some of the information requests where I had questions
William B. | Oct 2020
Because Cara Srogus, my loan coordinator, was AMAZING and coached me through every step of the way
Madison E. | Nov 2020
They helped us through the whole loan process
Bradley R. | Dec 2020
Their process was seamless and quick there were no problems whatsoever.
William C. | Jan 2021
Cara Srogus' customer service is second to none. Buying from overseas is difficult, but she made the process simple and effective.
Thang D. | Aug 2020
Cara was great walking us through the process. Everything worked seamlessly. Probably the easiest mortgage we have ever worked through.
Terry H. | Sep 2020
Everything went well and very organized
Judy S. | Oct 2020
Very helpful and courteous throughout the entire process. They were flexible and understanding while working with foreign owned properties information. Very professional all the way around.
David H. | Nov 2020
Cara was extremely helpful and accommodating. She guided us through the loan process and everything went smoothly.
Brice N. | Dec 2020
Uncomplicated process, friendly interactions
Catherine C. | Jul 2020
Cara was awesome and met all of my needs
Ryan R. | Jul 2020
Very easy process and friendly staff
Jenna S. | Jul 2020
We used Guaranteed Rate because of Cara. We have worked with her in the past and she is the best! She makes everything easy as possible.
Timothy B. | Jul 2020
Great service, responsive, flash closing.
Crystal S. | Jul 2020
We haven't bought a new home in over 20 years and Cara and her team were great! They answered all of our many, many questions! I will give her cards to everyone I talk to!
Elmer W. | Jun 2020
They go above and beyond to help there customers
Sandra D. | May 2020
Guaranteed rate was extremely helpful!
Stephanie K. | May 2020
Cara Srogus takes care of her clients!
Kelly P. | May 2020
Guaranteed rate was eager to help when needed
Andrew F. | Apr 2020
Very personable and always ready/available to help.
Michael Z. | Mar 2020
Cara was superb...extremely competent and professional. Conveyed herself as friendly and caring as a strong advocate for her clients.
Diane K. | Mar 2020
Very helpful, explained everything to me very well, was extremely nice
Terry O. | Feb 2020
Nice people and easy to work with.
Matthew D. | Feb 2020
Because they did everything they said they would do.
Thomas G. | Jan 2020
Personalized customer service
Amy B. | Jan 2020
They were always quick to respond and always very informative and helpful.
Shae K. | Dec 2019
Cara made it very easy! She was also extremely knowledgeable and had answers to all my questions. Great personality as well.
Chad H. | Dec 2019
Very attentive. Easy to work with. Made it happen!
Brandon M. | Dec 2019
Cara Srogus is easy to deal with and was on top of everything. She always made sure we were taken care of and kept everything on track!
Jeremy S. | Dec 2019
Cara, my broker, went above and beyond to accommodate for everything that I needed help with. She made the process smooth and painless. I am so happy she was my broker.
Todd H. | Dec 2019
They were always quick to respond and always very informative and helpful.
Shae K. | Dec 2019
Cara was awesome
Kenneth R. | Nov 2019
Cara and her entire team did a great job!
Raymond H. | Nov 2019
Easy to work with, highly responsive, and very knowledgeable.
James S. | Oct 2019
Cara is so helpful and continues to be.
Renee B. | Nov. 2019
Everything was great. Communication was easy and process was a breeze! Love the option to upload documents online. Cara was wonderful and always kept me informed. Thanks for helping me get into my new home!
Melissa W. | Aug 2019
Cara was great. Our situation wasn't typical, but Cara made the whole process super smooth. Hurdles were met in a calm and collected manner, but most importantly with great skill. We will definitely use her and Guaranteed Rate in the future.
Andrew F. | July 2019
Cara and her team were fantastic. Being overseas you would think that there would be delays in the process but not with them. They were there every time we needed them to include video chats in the evenings. We are very pleased with the service and hospitality.
Jeremy D. | May 2019
Everything went super fantastic. We are very satisfied and will tell our friends.
Bennie L. | June 2019
Cara Srogus was genuinely wonderful. From the very first conversation until the closing she was prompt with emails and texts for all of my questions. She was great at calming my worries and fears as a first-time homebuyer. I will gladly recommend her to anyone needing a home loan.
Britni R. | April 2019
Cara Srogus did above and beyond we could have imagined. Cara was so detailed from the beginning on what we needed to supply, papers, forms, etc. We had know idea what was entailed to get a loan for our new HOME. Cara kept us informed every step of the way with e-mails, phone calls day and night whether she was busy with family, meetings or not!!!!!! We can't thank her enough for the profession of her job. I will highly recommend her to other clients at Guaranteed Rate. Thanks, Cara!
Sandra D. | March 2019