What people are saying... What people are saying... Back to profile
Carolyn was amazing to work with and treated me like a person and not a number.
Claire T. - Cary, NC | Apr 2022
Process was efficient. I constantly received updates on what stage my loan was in and the communication was on point and fast. Carolyn Nelson was terrific to work with and the commuication was AWESOME. She is very knowledgeable, responds quickly, works weekends and nights to insure that I always knew that my loan was progressing and I felt extremely confident that my loan would close on time which it did. I was cleared to close days before closing.
Michelle H. - Fuquay Varina, NC | Apr 2022
Carolyn was very responsive and helpful throughout the whole process.
Richard K. - Raleigh, NC | Mar 2022
Best lending experience to date
Michelle S. - Raleigh, NC | Feb 2022
I loved working with Carolyn Nelson and her team, very professional, timely and responsive. I always felt supported throughout the process. I also appreciate that we were able to close within 23 days. That allowed me to have closing on my birthday which made my house purchase even more memorable. Special thanks to Carolyn and her team. Such a great experience!
Petra S. - Cary, NC | Feb 2022
Simple directions about the process and I was assisted through everything. Lots of support from the staff.
Sandra K. - Grimesland, NC | Jan 2022
Carolyn was very helpful, understanding, knowledgeable, professional, kind and caring and easy to work with and helped us achieve your goal.
Peggy O. - Cumberland, MD | Dec 2021
Carolyn Nelson and her team were excellent. Our experience was marked by great communication and expedient service.
Branden E. - Apex, NC | Nov 2021
Great working with Carolyn, helpful and dedicated.
Jacob B. - Raleigh, NC | Oct 2021
I found the team to be very attentive and quick to respond when I had questions.
William S. - Marietta, GA | Oct 2021
Really great initial relationship with Mortgage contact and good rates. Was really good in explaining pro/con of different options based on our personal goals. Willing to go the extra mile to help us have a better chance with an offer or close a deal.
Riju R. - Cary, NC | Aug 2021
Great service and outcome for our refinancing.
Donald D. - Holly Springs, NC | Sep 2021
Carolyn Nelson was absolutely stellar. Prior to speaking with her, all of the lenders couldn't help me because of my student loan debt. Carolyn took the time to explain what steps I needed to take in order to qualify. She walked me through the steps and patient with me. I plan to work with her again in the future.
Qisoundra F. - Fuquay-Varina, NC | Aug 2021
Excellent service and communication!
Michael P. - Apex, NC | Jul 2021
Electronic filing and Carolyn was great to work with.
Mark D. - Cary, NC | Jul 2021
Carolyn Nelson made the process easy and stress-free.
Christopher C. - Raleigh, NC | Jul 2021
Carolyn's team was exceptional in making the loan progress. Kudos to the whole team. I would give a rating of 20 if I could.
Chuong L. - Wake Forest, NC | Jul 2021
The support received from Carolyn was beyond expectation. She responded to our questions by text, email round the clock. It was such a positive experience that we went with our 2nd loan also with Guaranteed Rate.
Jagat C. - Cary, NC | Jun 2021
The process was smooth and Carolyn Nelson answered any question I had.
Linda S. - Garner, NC | Jun 2021
It has been a great experience working with Carolyn and her team. I came to her with less than ideal credit and she still worked magic for me.
Kortnee B. - Fuquay-Varina, NC | Jun 2021
The experience was excellent - Carolyn and team made it so easy! They helped guide us through every step! I've already shared with friends and family and even our realtor was impressed with the team and how easy buying our first home was! We loved all of it!!
Anne D. - Atlanta, GA | Jun 2021
Carolyn was professional and very easy to work with.
Abigail A. - Garner, NC | Jun 2021
strong communication, quick and accurate responses with clear messages, hassle free process
James G. - Apex, NC | May 2021
The team was fast, responsive and met my needs.
Amy S. - Raleigh, NC | May 2021
Everything went very smoothly and swiftly
Laura O. - Hillsborough, NC | Apr 2021
Carolyn Nelson, from your Raleigh office, could not have been more helpful. She is organized and efficient.
Carol W. - Montoursville, PA | Apr 2021
Excellent service by Carolyn Nelson and her team.
Traci J. - Holly Springs, NC | Apr 2021
Carolyn Nelson was amazing to work with. She made everything so much less stressful for us, so we didn''t have to stress about the loan process and could focus on the excitement of buying our new home. I would recommend Carolyn to everyone I know!
Jared S. | Mar 2021
The customer service was out standing. They worked with me giving me the information I need to get my credit score up. Carroll was amazing. Someone need to give her a raise.
Harold S. | Oct 2020
Everyone involved was helpful, patient, and answered every question about everything we wanted to know.
Bria R. | Feb 2021
The process and ease of applying and obtaining the loan.
Gary M. | Aug 2020
Very impressed with the client service provided by Carolyn Nelson.
Jonathan K. | Oct 2020
This was my first home purchase everything went smoothly every question I had was always answered in a timely manner I would highly recommend guaranteed rate mortgage outstanding company and people they focus on you getting you in a place to call home.
Cathleen L. | Jan 2021
Carolyn Nelson and her team were great and very easy to work with. They helped me close on time, even though the schedule was very tight. Thanks Carolyn for all your hard work and getting us to the finish!
Kurt W. | Aug 2020
The process was easy, plus Carolyn and her team gave my wife and I that personal touch.
Robert F. | Oct 2020
The representative i worked with was phenomenal. This was a big step in my life and she understood and did not dismiss my fear. She had a way with words that still kept it professional and calming
STEPHANIE M. | Jan 2021
We had a wonderful experience! Carolyn was so helpful throughout the process, everything moved along without any major issues, and the rates were the lowest we found when shopping around. We also appreciated the care that was taken to ensure everyone stayed safe with virtual signing where possible and being able to do the final in person signing at home.
Christopher A. | Aug 2020
The people. Carolyn kept in touch, and made sure I understood everything. Answered all questions and made the process easier.
Michael V. | Sep 2020
Very helpful and walked me through the whole process.
Anthony K. | Oct 2020
Awesome customer service!!
Brenda M. | Jan 2021
The process was smooth and timely. Carolyn Nelson walked us through the process professionally.
Karen S. | Aug 2020
Very prompt and friendly service
Nakshatra S. | Sep 2020
Guaranteed Rate made buying our first home so easy and worry free!
Chelsea T. | Oct 2020
Very friendly, helpful and prompt.
Cody G. | Nov 2020
Prompt service, knowledgeable agent, good communication, great rate.
Stephen H. | Dec 2020
Guaranteed Rate personnel were very professional and responsive. They helped step me through every stage of the loan process.
Richard B. | Jan 2021
Carolyn was extremely knowledgeable and walked us through the entire process. We were first time buyers so we had a lot of questions.
Michael L. | Jun 2020
I loved Carolyn's service, the online checklist was super easy and completing the closing documents via esign saved SO much time and trees!
Susan R. | Jun 2020
they went above and beyond
John H. | Jun 2020
Carolyn Nelson, our lender, was an absolute Godsend! She went above and beyond helping us with our documentation. She met with us in person and helped us get our Social Security documentation and stayed on hold with them for two hours to get it! She also helped with our pension and student loan documentation. We are so glad we went with her instead of the builder's lender (and the rate was better!). They had our loan for months and didn't even start processing it or return our calls for updates. Carolyn had it underway and through underwriting in a week and closed two weeks later. She was simply a pleasure to work with!
Byron R. | June 2020
Carolyn and Guaranteed Rate made the process as easy and streamline as it can be. Carolyn kept us on point when it came to out to do list. Uploading documents to the Web portal made things quick and easy.
Michelle J. | May 2020
The process was easy and painless, Carolyn Nelson was a pleasure to work with.
Matthew S. | May 2020
Excellent communication, follow through and Guaranteed delivered!
Robert L. | Apr 2020
Carolyn Nelson was great and really helped us understand the mortgage process. Highly recommended.
Clinton S. | Mar 2020
Great to work with, got a low rate on a refinance. Carolyn Nelson did an amazing job keeping the process moving.
Leonard W. | Mar 2020
Caroline was on top of everything and was a tremendous help
Michael S. | Feb 2020
Carolyn was great in every way in helping us with this loan and making it sure it went smoothly.
Aldina N. | Feb 2020
Carolyn worked tirelessly for the correct product that would get us the right loan for our unique circumstances
Peter D. | Feb 2020
Really, the only reason I went with Guaranteed Rate was Carolyn Nelson. She is knowledgeable, accessible, and very patient.
Susan S. | Dec 2019
Carol and her associates were polite, accessible, and quite knowledgeable in all aspects of home buying.
Ernest T. | Dec 2019
Carolyn is unmatched in her knowledge, professionalism and overall excellence. She makes what can be a very painful process, efficient and seamless.
Jermaine M. | Oct 2019
Excellent knowledge, service and kindness
Melissa H. | Oct 2019
Carolyn Nelson helped me tremendously through the home buying experience. I was not experienced with the process, but she made me feel comfortable, and always made sure I knew what the next step was.
Daniel H. | August 2019
Made everything simple and easy
Nathan W. - Raleigh, NC | Jun 2022
This is our fourth loan using GR and we’ve had a wonderful experience each time. Carolyn Nelson is our loan officer and she has gone above and beyond to respond to any of my questions (at all hours of the day and night!). I know my loans will always close on time and that everything will get done accurately with GR. Highly recommend them.
Kristen E. - Cary, NC | Sep 2022
The customer service I received was spectacular and always on point. Carolyn was always available to answer any questions and even helped when I needed it. Her knowledge and kindness made her stand out from the others in the area. I would recommend her 100%.
Luz M. - Raleigh, NC | Apr 2023
Carolyn was great, everyone I worked with was super helpful and very responsive
Susannah B. - Raleigh, NC | Jun 2023
Carolyn Nelson was a dream to work with. Being an very new home owner Carolyn walked me through the process and took the time to explain in detail any questions I had even the redundant ones! I would recommend her to anyone looking to buy a home.
Lynn V. | Aug 2019
Because Carolyn and her team done everything she could to help us in getting through to obtain our loan
Henry W. - Raleigh, NC | Jun 2022
Our experience with our loan officer Carolyn Nelson, the VP of Mortgage Lending at your Raleigh office, was excellent. She's a top notch professional who worked tirelessly to help us get the mortgage that is right for us.
Caitlin F. - Raleigh, NC | Sep 2022
Very helpful throughout the process.
Hayley T. - Sanford, FL | Jan 2023
Carolyn Nelson was extremely easy to work with and accommodating. She was very patient in answering all my Qs and doubts through the process. This is my 2nd loan with you guys.
Riju R. - Cary, NC | Apr 2023
They were very sharp, and on top of every critical detail. I’d highly recommend.
Joseph C. - Cary, NC | May 2023
Efficient, cost effective, and friendly service.
Daniel M. - Durham, NC | Jun 2023
Carolyn Nelson was very easy to work with and made sure our loan closed on time, without issues!
Keith V. | August 2019
Great service and attention to detail, friendly and always available to answer any questions I had.
Suzanne R. - Raleigh, NC | Jun 2022
The process was so simple! It was very organized and I got jut enough communication but not too much.
Carol P. - Raleigh, NC | Jul 2022
I am so happy with level of support to clarify all queries and completed the loan process in timely manner.
Sharad A. - Morrisville, NC | Sep 2022
Carolyn Nelson went above and beyond to make the process so easy.
Monica H. - Coats, NC | Oct 2022
Carolyn was awesome and the entire reason for the rating.
Daniel P. - Charleston, SC | Nov 2022
The entire process was very easy. Carolyn was great to work with.
James N. - Mauldin, SC | Jan 2023
Very knowledgeable and helpful and direct.
Jana C. - Morrisville, NC | Apr 2023
Very responsive, organized, and helpful
Sarah C. - Raleigh, NC | May 2023
Carolyn and team were fantastic at quickly answering questions, providing feedback and recommendations that would make for a better loan, interest rates, etc!. Highly recommend Carolyn and team!
Emily A. - Murfreesboro, TN | Jun 2023