What people are saying... What people are saying... Back to profile
Great communication, dedication to their service.
Roxann B. - North Branch, MN | Apr 2022
Because of the people we worked with and how smoothly the whole process went??
Mitchell T. - Pine City, MN | Feb 2022
The two and only times Iv ever worked with guaranteed rate it’s been a wonderful experience with knowledgeable people helping me with my questions or any concerns i had. Chance Norby always responded to my questions and inquiry’s in quick and timely matter which I found helpful and important. The quick esign was amazing and allowed me to pre read my documents and go back with questions I had. I liked the option to esign the majority of my docs the Morning of closing. That made the closing that much more efficient.
Whitney W. - Cambridge, MN | Feb 2022
Because of how responsive, helpful, and knowledgeable our contact, Chance, was to us.
Kadi P. - Forest Lake, MN | Jan 2022
Fast, knowledgeable, got the best rate, and super fast
James G. - Columbus, MN | Jan 2022
They performed very well and really took care of me through the process.
David M. - Forest Lake, MN | Jan 2022
Chance Norby made the whole process a breeze.
Jon D. - Forest Lake, MN | Dec 2021
Excellent service and made the entire process extremely easy
Brett H. - Forest Lake, MN | Dec 2021
Great service, questions answered quickly and thoroughly, fast processing time.
Jun Hyoung B. - Orlando, FL | Nov 2021
They made the experience quick and easy, and quickly answered any questions I had about the process.
Thane M. - Saint Paul, MN | Nov 2021
They are great to work with
Brett H. - Forest Lake, MN | Oct 2021
Great communication and quick response time through the whole process, always answered questions throughly and quickly.
Laura B. - Columbus, MN | Oct 2021
Chance and the team in Forest Lake provided accurate, personalized service, kept me informed throughout, and were pleasant to work with.
Jason G. - West Saint Paul, MN | Oct 2021
Easy to complete. Not 100% perfect as it could have been a little cheaper.
Ryan B. - Forest Lake, MN | Oct 2021
Chance and the Guaranteed Rate team always make this process so easy. Thank you!
Brooke G. - Columbus, MN | Oct 2021
Extremely helpful and streamlined process
Cari G. - Chisago City, MN | Oct 2021
Fast east and friendly service
Sara N. - Oak Grove, MN | Sep 2021
I felt that Chance went above and beyond what he needed to do and always kept us informed
Arthur D. - Cape Coral, FL | Sep 2021
Chance made everything perfect, easy and so professional!!
Scott U. - Center City, MN | Sep 2021
Our agent Chance was very easy to work with, took time to explain things to us and answered all of our questions. He was awesome!
Eric W. - Saint Paul, MN | Sep 2021
Chance and his team are top notch!
Wayde H. - Chisago City, MN | Sep 2021
Very friendly and professional fast service!
Jesse E. - East Bethel, MN | Aug 2021
They and Chance made this process incredibly easy for us.
Kalynn B. - Forest Lake, MN | Aug 2021
Chance had excellent communication, was very knowledgeable, was very fast with responses and all this during a pandemic and housing boom. If I could rate Chance at a 20 out of 10 I would!
Wesley T. - Forest Lake, MN | Aug 2021
Process was fast and easy... and Chance was amazing!
Darren M. - Mount Juliet, TN | Aug 2021
I have worked with Chance on 3 different occasions and he's been fantastic.
Kimberly S. - Saint Paul, MN | Jul 2021
Everyone was on top of the process. I never had to follow up on a single detail.
Neal P. - White Bear Township, MN | Jul 2021
Everything was laid out, planned out and executed the way it was told to us, no surprises. Every communication was prompt.
Shannon W. - Forest Lake, MN | May 2021
Everyone was friendly and helpful when needed.
Robert C. - Lino Lakes, MN | Apr 2021
Very polite people to work with. Very willing to answer any and all questions.
Brandon H. - North Branch, MN | Apr 2021
Excellent customer service. Prompt responses and very courteous.
Noel L. | Mar 2021
Excellent customer service by Chance and Samantha
Valerie K. | Mar 2021
Chance Norby my Saled manager was excellent, answered all my many questions and made closing easy.
Jeffrey D. | Mar 2021
Great experience and fast process.
Jason L. | Mar 2021
Could not have been an easier process
Jason B. | Mar 2021
They find me the best rate
Phuonglinh W. | Feb 2021
Quick, easy and excellent service
Brian C. | Feb 2021
process was quick and easy - and everyone was super nice!
Jenevera W. | Feb 2021
It went smooth and were easy to work with.
Eric W. | Feb 2021
Guaranteed Rate made obtaining a mortgage for me, a first time home buyer, an incredibly straightforward process.
Ethan H. | Feb 2021
Chance was really good. He was on top of stuff and great communication. Process was very easy.
Michael F. | Feb 2021
Chance Norby provided OUTSTANDING service
Ryan B. | Nov 2020
Because everything went really well.
Nicholas P. | Feb 2021
My husband and I had the pleasure of buying a house with Chris S., he was patient with us,yet had the perfect sense of urgency as we were excited to buy our first home.
Mackenzie D. | Nov 2020
The staff is professional, knowledgeable and kind.
Debra M. | Nov 2020
Everything from start to finish went smoothly.
Peter C. | Nov 2020
Very easy process. Great support from staff.
Constance J. | Nov 2020
2nd loan with Chance now and had excellent service each time. Very considerate and everyone involved was a pleasure to work with.
Gregory G. | Dec 2020
Everything went smoothly and the numbers were great !
Eric S. | Jan 2021
Very smooth process with one of the best customer service experience I believe i have ever had!
Steven F. | Aug 2020
Chance was very easy to work with and very prompt with any questions or concerns.
Joshua L. | Nov 2020
Chance Norby was fantastic
Ian S. | Dec 2020
Great communication. Helpful and knowledgeable throughout the process. Answered our many questions very quickly.
PHILIP S. | Jan 2021
Great communication from everyone involved in the process.
John R. | Aug 2020
Chance was very responsive and easy to work with.
Nathan D. | Nov 2020
Professionalism and customer service were outstanding.
Gregory K. | Dec 2020
They are awesome to work with.
Anthony V. | Jan 2021
Very helpful and fast service
Gary L. | Aug 2020
This is the second time I have used Guaranteed for my mortgages. I have been very satisfied both times.
JOSEPH W. | Sep 2020
Very efficient and knowledgeable
Daniel C. | Oct 2020
Very friendly and efficient at their job
CAMERON C. | Nov 2020
Good service, best rate possible, quick easy process.
David B. | Jan 2021
This is the second time I have worked with Chance and he works very hard to get things done when I needed them done and is very good at keeping an eye on the details and communicating them
Jeffrey M. | Aug 2020
Relationship and Trust. We have worked with Chance on all our mortgages for the last 25 years.
THOMAS B. | Sep 2020
Because the entire staff was awesome
RICHARD N. | Oct 2020
Chance Norby and Sam did an excellent job as always
WILLIAM S. | Nov 2020
Very helpful throughout the whole process.
Rodney B. | Dec 2020
I was happy with the process every step of the way - every question answered promptly
Brandon M. | Jul 2020
Great working with Guaranteed Rate, everything went very smoothly! Would highly recommend them!
Mitchell A. | Jul 2020
Very thorough and keep in touch with updates
Brandon H. | Jul 2020
Very fast at the whole process from start to finish made everything very easy to understand.
John T. | Jun 2020
Very organized, good communication.
Mary A. | Jun 2020
Best response time I have ever experienced.
Brandon R. | Jun 2020
Fast, easy, and Chance was great to work with.
BRUCE P. | Jun 2020
I've worked with Chance twice before and I've always been very happy with his service.
David B. | Jun 2020
Easy to work with and are very helpful !!!
ROSS G. | May 2020
Chance does a great job of communicating and working very quickly to get things done. He is thorough and organized.
CHRISTOPHER M. | Apr 2020
Excellent customer service and they explained the process thoroughly.
Skyler W. | May 2020
I feel that I received customer service above and beyond my needs, from everyone who worked on my loan. Taking into consideration the 'chaos' that evolved with COVID-19, we were still able to move forward and complete the process. I am a home owner! Chance Norby was thoughtful, considerate and able to guide me and answer all my questions.
Lynn J. | Apr 2020
really helpful and made the whole process understandable
Jeremiah J. | Apr 2020
Chance and his group go over and beyond!
Wayde H. | Apr 2020
Extremely helpful through the whole process and were not pushy at all!
Nathan R. | Mar 2020
cause chancy norby and the rest of the staff did amazing job keeping us notified on every step of the way
Derek L. | Mar 2020
Very helpful in all areas of this process.
Crystal S. | Mar 2020
Easy to work with, competitive rates
Mark A. | Feb 2020
good communication, knowledgeable reps, timely responses, and continued follow-up to monitor rates.
THOMAS F. | Feb 2020
everything went as planned
William Z. | Dec 2019
Excellent service and went the extra mile to help us.
Erin T. | Dec 2019
Chance Norby is amazing as always!
Kimberly S. | Dec 2019
Everything worked out well! No surprises and efficiently done!
Ronald K. | Dec 2019
Excellent service Chance was a pleasure to work with!
Tyler S. | Dec 2019
Chance Norby is amazing as always!
Kimberly S. | Dec 2019
They are amazing to work with and know what there are doing. Made the loan process simple and easy
Steven W. | Nov 2019
Chance was good to work with, great follow-up, friendly and the outcome was what we expected.
Gerald B. | Sep 2019
Great service Chance and his team were great......
Daniel H. | Aug 2019
Everything from the communication to the process was as easy as it could be. This was my second loan with you and will use you again in the future!!!!
William B. | July 2019
Chance and Sam went above and beyond to make sure everything went as smith as silk.. Excellent job and keep up the great work.
Troy B. | May 2019
Chance Norby and his team were incredible. Between being friendly, understanding, professional, and knowledgeable, I'm not sure what their best trait would be – Everything was amazing. I would say an 11/10 on everything. I felt incredibly comfortable during the entire time. Chance would answer any questions very promptly. Absolutely the best service. I highly recommend them to anyone, and will do so whenever I can. I am incredibly satisfied and happy.
Spencer H. | June 2019
Chance and his team were great to work with and did an excellent job for us. We will recommend them to others.
Chad L. | May 2019
Everyone that we worked with at the Forest Lake Minnesota office like Chance Norby and his assistant Sam were very accommodating and seemed to know what it would take to accomplish the financing. Thank You to the crew at Guaranteed Rate
Bill Z. | January 2019
Their staff is really easy to work with and they go above and beyond for their clients.
Joseph N. | December 2018
The speed and accuracy of your loan officials is amazing. They where able to do in a week what another bank could not in a month! Very professional.
Scott A. | November 2018
Chance is the man! I have already recommended several people to see him he is great at his job!
Joseph B. | October 2018
Chance helped with every question I had and made the whole process very easy.
Dylan H. | August 2018
Dealing with Chance N. was FABULOUS!!!
Vickie T. | August 2018
Our mortgage officer, Chance, was great. He explained everything thoroughly since we had a bankruptcy. We didn’t always agree with what he was telling us, but he was right in the end. He was very patient with us and our questions of why can’t we do this now, namely signing a purchase agreement. I would recommend him in a heartbeat to any of my family, friends or coworkers.
Joseph W. | August 2018
Chance and Sam did an awesome job !! They went over and above on the loan process. I would highly recommend them to everyone I know.
Brett H. - August | 2018
Chance Norby was amazing! I will absolutely recommend him to my friends and family.
Joshua F. - June | 2018
Chance made the process extremely easy, very informed during the whole process, great response and was there for the final close.
William B. | June 2018
The whole process went very smooth and Chance Norby was great to work with!
John Q. | June 2018
I worked closely with Chance. He was very helpful and quick with replies. He made sure I understood everything and was always there to help when needed.
Markie M. | June 2018
Chance made the whole process so easy and pain free. I was referred and I have already referred someone else to use Guaranteed Rate.
Michelle J. | May 2018
Chance did an excellent job as usual. He has done multiple loans for us...both for our personal residence and investment properties. If you want straight answers, he is your guy. Plus he got us an incredible rate lock for investment (and our own home.)
Robert M. - May | 2018
Chance Norby was excellent! Very knowledgeable and very on top of his game! Closing was a breeze! Strongly recommend!!!
Blake W. | August 2017
Chance Norby made my home building/buying experience fast,simple and easy. I would use him again and recommend him to anybody I know looking to finance a home. He truly is Great at what he does and his customer service was outstanding!!
Allan B. | April 2018
Our loan officer (Chance Norby) was beyond amazing. Great communication and advice through the entire process. Additionally, Chance worked very well with our agent to limit any work on our end as they collaborated to get us our home. Such a painless loan process. Thanks so much! We love our new home :)
Christian B. | 05/04/2017
Chance Norby made the entire loan process easy to understand. I always felt as though I knew what to expect during the process. He was quick to respond to any questions I had and was enjoyable to work with. This is the second time I've gone with Chance when buying a home and I know I will trust him and his team again in the future. Thank you!
Laura H. – 12/15/2016
Chance and staff at Guaranteed Rate were professional and efficient...I could not have asked for the process to go more smoothly! Thank you!
Regina S. – 9/6/2016
Smooth, easy and stress free. Bonus that the closing took place in our home. No complaints.
Mark B. – 12/12/2016
Chance Norby was amazing to work with. It was like working with a friend we had known for years. I have bought three homes and have never had a closing and all of the preparation steps leading up to the closing go as smooth and worry free as they did. I truly believe our positive experience was because of the approach and personal touch Chance put into every communication and touch point throughout the process.
Stephanie H. – 6/2/2016
Chance was great to work with!
Nick C. – 7/25/2016
Chance was amazing to work with. There wasn't any lack of communication, and he processed everything super fast!!! Love our new home!!!
Andrew E. – 4/29/2016
" Chance made the entire process easy to understand and he explained the process so we understood what was happening with our loan throughout the process. "
STEV S. - Forest Lake, MN | Dec. 2015
Chance Norby was great at keeping me updated and informed throughout the process.
Kevin K. – Forest Lake, MN | Sep. 2015
We were very satisfied with our Loan Officer. Chance got our questions answered late at night well after hours. We were also very satisfied with the closing process. It was fast and easy. Chance explained all papers as we went, had no unanswered questions when we left.
Allan M. – 9/18/2015
Chance did an excellent job! Was very quick to respond to questions and provided great service.
David W. – 10/1/2015
Chance Norby did an awesome job. I would highly recommend Chance and Guaranteed Rate.
Betty I. – 8/28/2015
Our loan officer, Chance Norby, was wonderful and made getting into our first house a painless process.
Cassandra G. – 9/10/2015
Chance was the best! Made us feel extremely comfortable.
William L. – 9/2/2015
Chance Norby was great at keeping me updated and informed throughout the process. Great communication and easy to follow instructions. Great service, overall.
Kevin K. – 9/1/2015
Chance Norby was excellent throughout the entire process. Everyone was very professional and helpful.
Terrence C. – 8/21/2015
Questions and concerns answered timely, personalized service, and knowledgeable loan officer. It felt as if Chance truly cared about us and getting us the best rate, information and loan processed timely with little interference to our daily lives.
Thomas F. – 8/4/2015
I can't say enough good things about Chance, he made the loan process simple and answered any questions that came up. I'd recommend him to any one I know looking for a loan.
Jennifer F.– North Branch, MN | JULY 2015
Chance did an excellent job from start to finish. We could not have had a better person do this for us.
Brett H.
Chance Norby did an awesome job and made the process painless!
Anthony V.
Chance Norby was a great to work with! I work out of state, and was out of town through pretty much the whole process, but he pulled his strings to make it easy and understanding!
Benjamin T.
Chance Norby was available, informative, and accurate. I was very satisfied with his service.
Christian M.
This is the 4th house we have purchased and our fist time using GR. This was the smoothest process. We used a VA loan and our loan officer, Chance Norby, was incredibly knowledgeable and helpful. This has been the best experience we have ever had with a closing.
Andrew L.
Chance did a great job. He was very responsive and really came through to help me get the rate I was looking for. This is my second time using Chance and Guaranteed Rate and have had a good experience both times.
David B.
Andy and I just wanted to take a moment to tell you thank you for all that you have done for us. You made this process so easy and painless for us. This is the 4th home we have purchased and we have never had it go so smoothly. Thank you! We will recommend you and Guaranteed Rate to anyone.
Jamie & Andy L.
This is our 3rd loan with Chance Norby. Chance is awesome and I recommend him to all my friends. He is the best!!
William S.
Chance did a great job. He got back to me right away and kept me informed throughout the whole process.
Jon O.
Thank you for all your hard work. It has truly been a pleasure to work with such a professional staff. Kudos to you for leading your team in this manner.This potential "New" closing date helps us greatly so we are able to do some minor remodeling prior to moving in.
Robert M. 10/07/2014
Chance communicated everything to us in a very timely manner! He made it such a great experience!
Duane K. -- Big Lake, MN 8/27/2014
Chance Norby did an outstanding job!
Anthony B. -- Ham Lake, MN 6/26/2014
"My realtor recommended Guaranteed over what I may be able to do at a bank. I had never heard of Guaranteed Rate since I came from Wisconsin. I have seen some ads since in the paper. It was very easy working with Chance. He answered my questions and always got back to me when I called even if he wasn't in the office at the time. His availability helped take some of the stress off since I was having some issues with the bank and my license."
Karen S. -- Scandia, MN. -- 12/2013
" I will recommend Chance and Guaranteed Rate to anyone that is looking for a loan. Chance and his team were super helpful. I never like I was bothering him because they were always just willing to help no matter how often I called or emailed. Thanks for the good job!"
Valerie H. -- Saint Paul ,MN -- 6/ 2013
Hey, check out this great review from John about Chance! “If you are looking for a communicative and highly experienced mortgage person, contact Chance Norby at the Forest Lake office. We just closed one this week with a tricky judgment situation and he kept me in the loop throughout the successful underwriting process. I highly recommend Chance and Guaranteed Rate!”
John T., Realtor – Forest Lake, MN – 6/2013
Great! Chance Norby was very easy to work with. Chance explained everything when I had questions. He gave me answers that a person who does not deal with loans could understand.
Chris R. - Wyoming, MN 9/2012
This is my second time with you and it's always felt on the up and up. Chance is great to work with. We talked with the builder lender and it felt smarmy. Chance was super responsive to my many questions.
Jason A. - Saint Paul, MN | May 2022
They did a great job for me
Lori P. - Mora, MN | Jun 2022
Everything went very smoothly
Leanne L. - Lino Lakes, MN | Jul 2022
This is our third or fourth mortgage with Chance and his team. Trusting, fast, honest, gets right to it.
Joseph M. - Duluth, MN | Sep 2022
Very well - Chance and Ruth are both GREAT and went above and beyond to help me through the process. I am a very nervous person and they were wonderful in helping and understanding me. Greatly appreciate both of them!!
Annette B. - Columbus, MN 7/2012
The process was easy to follow as a first time homebuyer. Chance was great to work with and very communicative and able to answer all of my questions. He really knows his stuff.
Bailey N. - Forest Lake, MN | May 2022
Customer service and knowledge of broker.
David B. - Minneapolis, MN | Jun 2022
Great communication, easy process
William B. - Woodbury, MN | Jul 2022
Easy process, and fast responsive service from my loan officer and his team.
Timothy O. - North Branch, MN | Sep 2022
Even though it was a stressful time for me, Chance had everything under control!
Tracey P. - North Branch, MN | Oct 2022
I would like to say that I am very satisfied with every aspect of my expierience with your company. This is due to the fact that I had a great broker. Chance Norby was realy on the ball about everything. He made a complicated process very simple for me and kept me up to date on everything. I would definitly use him again in the future and recomend him to anyone.
Mike B. - Pine City, MN 1/2012
It was a painless process and we felt supported the entire time.
Kalley B. - Forest Lake, MN | May 2022
Good service and responsive
Brent A. - Lindstrom, MN | Jun 2022
Chance Norby and his team are amazing people. I would recommend them to anyone!
Jason K. - Pine City, MN | Jul 2022
It was easy and everyone was very responsive and answered my questions.
Peter W. - Bloomington, MN | Sep 2022
I have no complaints at all. It was very easy and went better than anticipated. I went on with my work and living as usual while everyone worked in the background for me. I had to answer some questions and provide some documents but for the most part, everything was taken care of for me without any pain or worries snd everything was explained to me as progress went foreword.
Scott H. - Lent, MN | Oct 2022
Chance was awesome to work with!
Alana R. - White Bear Lake, MN | Nov 2022
They made it very easy for me and were very efficient at helping me get approved for my first home mortgage
Sidney D. - Fridley, MN | Jan 2023
Chance and his team were great from start to finish. My wife and I couldn't have asked for a better company to do business with.
Jason S. - Forest Lake, MN | Feb 2023