What people are saying... What people are saying... Back to profile
Craig was amazing from day one. He was knowledgeable, was able to answer my questions and I know that his and his processor's due diligence was what ultimately saved this deal from falling apart. I am the third partner braught in to make this deal go through and by the time I got involved time was of the essence with the seller of the home. Craig moved quickly to get me the list of items I would need, communicated clearly throughout the process, worked late hours and weekends to make sure we moved forward under pressure from the real estate agent. Being in service related businesses for most of my life and from being a loan officer myself in the past, I will say that I only stayed with Guaranteed mortgage because of Craig and the amount of work he put into it. I can send text string photos of two other companies I could have used to close this loan. Ultimately it comes down to people and Craig was the right person to get this deal closed. He made me feel like I was closing on a half million dollar loan with the level of attention I received. The rest of the team at guaranteed rate were also thorough, courteous and professional. I wouldn't change one thing about my experience. Thank you to Sharon and Fawne as well. If I missed any names I apologize, it has been a whirlwind of a month with My Uncle passing and having to take a week to go to PR and managing my full time property management business. When I say I needed the right players to hold accountable for doing their job. Craig even went as far as speaking directly with my accountant to get info missing while I was away. Stellar Team!
Ruben V. - Belleville, NJ | Apr 2022
The whole mortgage process went very smooth and the team at guaranteed rate made each step easy to complete and user friendly.
Thomas P. - Ocean Gate, NJ | Dec 2021
super efficient staff pleasure to work with
George L. - Clifton, NJ | Dec 2021
Craig did everything possible to make sure that we met our close date and was extremely communicative.
Brittney D. - Bronx , NY | Nov 2021
Craig Smith and Fawne Berkowitz were extremely professional. Buying a home is very stressful and I’m happy I was able to have them by my side throughout the process.
Tricia C. - Sussex, NJ | Oct 2021
They were helpful and patient
Muslimah D. - Clifton, NJ | Sep 2021
Excellent job on working with me until the ink dried on closing documents
Rahshaun F. - Clifton, NJ | Aug 2021
Excellent communication and results
Asia M. - Newark, NJ | Aug 2021
Great communication and super efficient with their work.
Christopher L. - New York, NY | Jul 2021
Everyone was very helpful! But Craig Smith went over and above to help , explain, and very patient with us not being computer savvy!!! I have given his number out to 2 of my friends already and my daughter who now is looking to buy a home .
Jose H. - Closter, NJ | Apr 2021
Experience was pleasant and easy
Jasmina J. | Feb 2021
Great service and answered all of my questions.
Lewis P. | Sep 2020
Excellent service very helpful
Fernando F. | Feb 2021
Everyone was very helpful.
Jose P. | Aug 2020
They were always available when I had a question. For being a first time home buyer that was important to me.
Jeffrey M. | Sep 2020
They were efficient with time
Winfred R. | Nov 2020
Amazing service from start to finish. Great communication!
Francisco J R. | Jun 2020
they are on top of their game. everyone was kind and helpful all the way to the end!!!
Leonard L. | Jun 2020
Great communication, everything online, easy access to information, respectful, easy process.
Rafaela R. | Mar 2020
Very helpful in all aspects of the mortgage
Fernando F. | Mar 2020
mortgage process was very thorough. Fawn was on top of everything to help move things along painlessly. Although all is done online and thru emails & docs, I liked the fact that when I wanted to speak to a human being, she was right there to pick up the phone. Thank you DG from Clifton NJ
George L. | Jan 2020
They were so patient with me being a first time buyer. Craig especially helped with every step of the way. Him and the rest of the staff were extremely courteous and knowledgeable and I would STRONGLY recommend guaranteed rate to anybody I care about. I must say.
Leilani M. | Nov 2019
The only thing I would have appreciated was a better explanation of the closing costs.
Jeffery D. | May 2019