What people are saying... What people are saying... Back to profile
just like good treatment .
Tommy N. - San Jose, CA | Apr 2022
Easy, quick and creative when any issues arose.
Kristine P. - Northfield, IL | Apr 2022
Everyone I worked with answered my questions thoroughly and quickly over the past year! I had many questions, and they never made me feel unable to understand what we were embarking on!
Jennifer P. - San Bruno, CA | Apr 2022
Low rate, good customer service, streamlined process (despite some challenging hiccups).
Thomas S. - Moraga, CA | Apr 2022
Dean and his team are amazing! Wouldn't work with anyone else.
Mike L. - San Francisco, CA | Feb 2022
Dean Rizzi and his team worked at light speed to get this loan approved and funded. The team kept me updated along the way and was extremely responsive to my questions.
David B. - San Jose, CA | Feb 2022
The many questions that I had at the beginning of the process that were answered by Dean and Chance; as well as, the efficiency by which the team moved my loan through the process.
Denise L. - Redwood City, CA | Dec 2021
Dean Rizzi and Chance Haynie are awesome! Over the years, I've referred over a dozen people because of Dean and Chance.
Norik A. - La Crescenta, CA | Nov 2021
Chance and his team went above and beyond.
Nicolas B. - San Francisco, CA | Oct 2021
Great expertise and super responsive. Process was very low stress
Jeremy B. - San Francisco, CA | Sep 2021
Dean Rizzi, Chance Haynie, Michael Lee and Eric Madden were very responsive during our home search, home purchase and loan approval process. They built great trust with us as we progressed through the process. In general, we felt the service was very very good. The only thing was we were not informed/reminded the closing disclosure was a critical path document to our closure. Other than that, the service was really good!
Warren K. - San Mateo, CA | Sep 2021
They were top notch every step of the way from response time to letting us know exactly what we needed to supply to them.
George W. - Sea Ranch, CA | Aug 2021
Everyone was so nice and helpful. They really got the job done efficiently and professionally.
Ko Hsun C. - San Francisco , CA | Aug 2021
Fantastic every step of the process
Essam M. - Pacifica, CA | Aug 2021
The team was very responsive and made the process as seamless as it could be.
Ryan U. - San Francisco, CA | Aug 2021
Dean Rizzi and his team have served my husband and I for over a decade and on multiple deals. Never once have they let us down. Our business relationship is and remains the most successful and long-term professional relationship we have had. Even with the most unexpected obstacles, they have always come through.
John A. - Stockton, CA | Jul 2021
Responsive, clear communication, adept in their role.
Jonathan L. - San Francisco, CA | Jul 2021
Good customer support timely answers
Kathryn W. - San Francisco, CA | Jul 2021
Good communication. Fast turn around for paperwork.
Mitchell L. - San Francisco, CA | Jun 2021
Excellent service, easy to use online portal to upload all docs
Jeffrey B. - Burlingame, CA | May 2021
Dean Rizzi and team are amazing!
Michael L. - San Francisco, CA | May 2021
Great customer service. We ended up with the rate they promised.
Yasmin E. - Half Moon Bay, CA | Apr 2021
Dean and his team have been outstanding, it’s the second time I’ve worked with them.
Sarah E. - Oakland, CA | May 2021
Interest rate was competitive and the service was outstanding, friendly, and timely.
Charles S. - Redwood City, CA | Apr 2021
Because it was mostly great
Amber U. - Vallejo, CA | Apr 2021
The process was fairly painless and all staff involved were very responsive.
Joseph H. - Hillsborough, CA | Apr 2021
Good rates. Fast and thorough responsiveness.
Rahman Z. | Mar 2021
Excellent service, complete transparency with almost daily updates, very trustworthy
John W. - Oakland, CA | Apr 2021
Dean Rizzi and his team are incredible.
Perry W. | Mar 2021
I've used Guaranteed Rate many years.
Lana H. - Oakland, CA | Apr 2021
Great service, got loan done, very responsive staff.
Cesar O. | Mar 2021
I just feel that the great communication and The constant feedback from Dean and his team justified this-Dean would always return my calls if I had questions.
David H. | Mar 2021
I have worked with Guaranteed Rate for over a decade and Dean Rizzi and his team have come through on every loan I''ve applied for. Their service level is the highest of any company I''ve ever interacted with.
John A. | Mar 2021
Outstanding responsiveness, above and beyond communication and service. Top notch team!
Leslie L. | Mar 2021
Always professional and easy to work with.
Lisa M. | Mar 2021
Dean Rizzi and this team get it done. And they are really nice people too.
William S. | Mar 2021
Chance Haynie is absolutely amazing. His communication is unparalleled.
Scott R. | Mar 2021
Your crew keep up informed and up-to-date the whole process.
MARY F. | Mar 2021
Efficiency, excellent communication, great rates.
Karin G. | Mar 2021
Top notch service with Dean Rizzi and his team. We have refinanced several loans with Dean and it is always a smooth and painless experience.
Matthew W. | Feb 2021
The process was extremely smooth and relatively simple. The team was very communicative through the whole process.
Mitchell G. | Feb 2021
It was really good experience
Peter M. | Feb 2021
I had the most honest & upfront experience with G.Rate every step of the way!
Janet M. | Feb 2021
I have already recommended Guaranteed Rate.
Thomas D. | Aug 2020
Good professional knowledgeable prompt responses through the whole process
Lucille B. | Feb 2021
1. ease of use and interface of the website 2. ability to upload confidential information securely 3. availability of service team to answer questions: Chance Haynie, Justin O'Brien, Jacob Dubravec, Dean Rizzi 4. status updates made available throughout the process of the loan 5. trust
Michael N. | Aug 2020
Great communications through the whole process. Very professional.
Michael M. | Aug 2020
We have done multiple loans and refinances with Guaranteed Rate. They have ALWAYS come through. Staff consistently goes above and beyond to make sure the deal is completed. Dean Rizzi and the staff at Guaranteed Rate are simply the best!
John A. | Aug 2020
We have worked with Dean in the past and he always does right by us and everyone at GR has been professional and kind.
Erin C. | Oct 2020
Several good experiences with Deen Rizzi and his team now and in the past.
Norik A. | Aug 2020
Dean was very responsive to my initial request and then once I decided to move forward the entire team took me through the process in a very efficient manner.
Sharon H. | Oct 2020
Communication, ease of application
Colleen C. | Aug 2020
They've been good to me for many years.
Bret F. | Oct 2020
They were very communicative and I felt like there were so many people working on my loan, nothing fell through the cracks and I was always informed.
Vicky H. | Nov 2020
Very thorough. Instructions were clear. Upload to portal was much easier than collecting paper documents.
John S. | Jan 2021
They were in contact with us every step of the process
Ohan V. | Oct 2020
Efficiency. Professional and personable. Very easy to work with.
Wendy D. | Nov 2020
Dean's team is amazing. I was very impressive how collaborative your team was. Even though lots of team members were involved from Dean's team in multiple phases of the loan process, I felt like I communicated with one person. Thank you for the quick response as well!
Seung Hwa O. | Dec 2020
I have used guaranteed rate for several refi, and it has been very simple .
Esperanza B. | Jan 2021
Everyone was super easy to work with, explained everything clearly and were incredibly responsive.
Ashley F. | Aug 2020
Very good Customer service. Prompt response time.
Pramila S. | Sep 2020
I have used Guaranteed Rate many times and always find the team has a great deal of experience and able to guide the process - even tricky ones.
Susan N. | Oct 2020
The responsiveness, professionalism and willingness to work with us to get our loan.
Sean B. | Nov 2020
Excellent service and rates -- as usual!
Michael W. | Dec 2020
Overall good experience and fast
Lauri S. | Jan 2021
The entire team is communicative, the process is smooth with the online platform they use for uploading documentation.
David B. | Aug 2020
Dean and his team communicate well and the rates are fair
Darrin C. | Sep 2020
Tremendous customer service, super communicative and efficient.
Suzanne M. | Oct 2020
Very pleased (again!) with the great customer service at Guaranteed Rate.
Richard L. | Nov 2020
Everything went smoothly.
Robert M. | Dec 2020
Very helpful, responsive; everything went as promised
Tofic Z. | Jan 2021
Great service from Dean and team
Michael M. | Jul 2020
Easy process, beat rate, friendly helpful staff
Danny D. | Jul 2020
From the start they reps were clear, concise and honest in providing me with the actual costs of what I could truly afford in the housing market.
Paula E. | Jul 2020
professionalism, reliability, and consistent communication.
Juan G. | Jul 2020
Great service,process and resulted in a big savings for us.
Lisa L. | Jun 2020
I’ve been using Guaranteed Rate for over 10 years now and Dean’s team has been consistently stellar!
Javay W. | Jun 2020
Dean Rizzi and his people gave us great service
Paul S. | Jun 2020
Personal and timely communication
Robert G. | May 2020
Excellent service for years especially Dean Rizzi
Darel C. | May 2020
Online convenience, fast team responses
David L. | May 2020
This was an easy and painless process. Excellent communication throughout
Lyndia A. | May 2020
During this current pandemic the response was immediate and staff so professional. There was never a thought that their service would be any less despite the Stay at Home restrictions.
Sarah K. | Apr 2020
The team I worked with - Dean Rizzi, Chance Haynie, Justin O'Brien, Amy Brevick - all amazing
George S. | Apr 2020
Easy, friendly process and people
Aleece B. | Apr 2020
Dean and his team have consistently (ie, 4 times) given us excellent loans/rates along with excellent service in the process. This is especially true during this rocky financial time (COVID-19).
Karin G. | Apr 2020
informative, professional, courteous, responsive and showed great results.
Sean B. | Apr 2020
Very nice and helpful. Quick relies to questions.
Elizabeth B. | Apr 2020
Dean Rizzi and his team are very professional and thorough.
John M. | Mar 2020
The service is top notch. Dean Rizzo and his team were able to get our refinance completed unbelievably fast, all through historically unseen economic uncertainty.
Matthew W. | Mar 2020
Everything went really smoothly and quickly!
Randall E. | Mar 2020
Theyre very efficient and took time to check the current rates before I signed thus making my rate almost 2% lower.
Mildred M. | Mar 2020
Very convenient, friendly and professional staff. You get your response and help in a timely manner or they keep you informed.
Federico I. | Mar 2020
Super efficient, great communication
Chia-Lin Y. | Feb 2020
Dean and his team are always helpful with our refi/mortgage needs. Reaching out for pricing changes. Great on communication. This was the easiest yet!
Erin C. | Jan 2020
There employees are super efficient, very helpful, and make the process simple. They guide you through the process and demonstrate that they care and want to help you.
Rebecca C. | Jan 2020
Because you and your staff were very accessible, knowledgeable, and helped me through the process in many ways. I was worried at certain points of the loan process and you and your staff helped me through those occasions.
Kristi V. | Jan 2020
The team has been great with follow up communication throughout the process. Their customer experience is top notch!
Javay W. | Nov 2019
They got the job done, and were available, clear and helpful all along the way.
David P. | Nov 2019
I've been working with Dean for over 15 years
Erin F. | Oct 2019
Overall very happy with our experience
Amy K. | Oct 2019
They worked fast and professional.
Chia-Lin Y. | Sep 2019
Had some problems with a another lender, but GR walked me through it and helped get the loan through!
Thomas T. | August 2019
Very convenient and friendly staff. You get your answer and help right away. Very satisfied and a five star rating to this company and staff.
Federico I. | Aug 2019
Guaranteed Rate is top-notch. Dean Rizzi and his team made the complicated process of a cash out refinance smooth and straightforward. We wouldn't go anywhere else, Dean and Guaranteed Rate are the best in the business.
Matthew W. | May 2019
The whole experience was great from beginning to end. Thanks to Dean and his team! We will recommend you to all of our friends and family
Diane S. | April 2019
All of the team members at Guaranteed rate were responsive, highly competent and kind. I am self-employed which can make getting a loan harder but this was a very easy experience.
Julie T. | April 2019
All of the team members at Guaranteed rate were responsive, highly competent and kind. I am self-employed which can make getting a loan harder but this was a very easy experience.
Julie T. | April 2019
I have purchased many properties over the years and Guaranteed Rate was the best experience I have ever had in obtaining a new home mortgage! They were knowledgeable, friendly and helpful through the process.
David T. | April 2019
Dean Rizzi and his team were on top of my loan process every step of the way, ultimately sprinting to an approval within two weeks! Another lender I started with could not get an approval after four weeks of back and forth doc exchange on a non-user friendly website had my put my closing in jeopardy! I was referred to Guaranteed Rate and Dean by my realtor Lee Ginsberg, and from beginning to end, the process was seamless. With the help of Dean's team, I was able to upload docs securely through Guaranteed Rate's website and track loan progress. Dean's team Michael, Brian, and Chance were very responsive by phone and email. Combine the tech with awesome customer service, and you have a winning lending team ready to get buyers like myself into a new home!
Michael N. | December 2018
I liked the website for the application when finished filling out the app guaranteed Rate gave the credit scores automatically. Their loan team was able to get a better loan than the lender I was working with by savings in loan fees and monthly payment. (.about 400 a month)!!!!!
Rhett S. | November 2018
Excellent process, consistent and efficient communication.
John C. - July | 2018
Dean and his team were fantastic to work with! I would highly recommend them!
Lauren B. | June 2018
Dean and Chance made my experience completely painless. I'm had never done anything like this before on my own and I was a bit nervous just because it was such a huge undertaking for me personally, they were both very sensitive to this and their patience and kindness made me feel nothing but comfort and trust. Between them and my real estate agent from start to finish the whole transaction was a piece of cake and I have already been telling people about Guaranteed Rate and specifically Dean and Chance because it's the people that make a company and I hope you know what gold nuggets these two gentlemen are. Thank you, thank you, thank you!!!!!!!
Vicky H. | May 2018
Dean and his team, Chance and Lucy, were great and easy to work with. We were able to accomplish everything via email, online, and over the phone. This was really convenient for me and my family, being my wife and I have a 7, 5, and 1 year old and my wife is pregnant with #4. So being able to handle everything without leaving the house was a huge convenience for our family. Dean and his team made everything seamless. I'd definitely recommend Guaranteed Rate and would use them again in the future if needed.
Tinoifili E. - San Bruno, CA | AUG 2016
Dean and his team were so professional and honest. We had an awesome experience working with them. Awesome team.
Erum R. - Union City, CA | AUG 2016
I've dealt with Dean over the years and have been happy with the work he has done. He knows my financial situation and it makes it easier to obtain the loan.
Barbara O.– San Carlos ,CA | JULY 2015
Dean Rizzi is stellar; I have been working with him since 1998 with home purchases and refinances. He makes the process a smooth one and is extremely well informed about the market trends and can answer every question that I have. His team is also excellent, making it very easy to submit whatever documents are needed for the process. I will never use anyone else in such business transactions but Dean and his team.
Adele B. – San Mateo, CA | Apr. 2015
Dean Rizzi is wonderful. He and his team are great. He has worked with us in at least 7 loans/refis. Would use him again without hesitation but have a tiny bit of hesitation about the new company. We had smoother processes when he was not with guaranteed rate.
Shannon T. – South Pasadena, CA | Feb. 2015
Stress free, timely closure, organized and friendly. Very smooth, stress free and no surprises. Dean Rizzi was great to work with and took special care to pick the right loan product for my needs.
Michael F. -- 10/27/2014
Professional results is what you will get when you hire Dean Rizzi as your loan agent. Not only does he provide you with the best service but he pays special attention to your needs and his responsive and communications skills are high on his list. His attention to detail and the knowledge he possesses is key to his great success. I highly recommend Dean Rizzi as your loan agent. Liz Barahona Escrow Officer, Chicago Title Co. 9/16/13
Dean is a thorough professional, dedicated to doing the very best for his clients. My experience with him has always been outstanding. Peter Susskind Executive Director, Midsummer Mozart Festival 9/18/13
Dean did for me what no one else could. He did all the things that you would expect to read in a glowing review: He was accessible, responsive, engaged, and trustworthy. He got everything underway immediately and we pushed onward. But what he did that no one else had done, was that he genuinely cared. Yes, cared!! He was on my side and he wanted me to succeed! My situation was nothing if not unique (and extremely difficult). But in the 11th hour of my loan approval, he pulled through for me. Thanks to Dean and his crew, I am now a very proud homeowner.
Dean was great from start to finish. He did a great job of setting expectations early and was very upfront, forthright, and professional throughout the entire process.
Scott S., 9/26/13
Dean and staff have been our mortgage broker for several refi's. They are thorough and patient. They are always there for any questions we have. And of course, they consistently get us the best rates. I HIGHLY RECOMMEND Dean.
Todd S., 10/10/13
Dean is competent and easy to work with. He has a great way to keep clients on track and make a transaction smooth. Thumbs up for Dean.
Tania B., 10/10/13
My wife and I were first time buyers at age 60! Dean and his crew walked us through everything and always took the time to answer any questions we had. We were brought to Dean by our realtor, Joan Loeffler. Highest recommendation.
William T., 10/15/13
Going through our first mortgage, leaving in New Jersey and moving to California: that was quite some challenges!!! Dean Rizzi and his team made it easy for us!
Since purchasing our home in 2005 we refinanced in 2008, 2009 and 2012. In addition we sought rate quotes on several other occasions. Each time I dealt with a different mortgage provider because I wasn’t completely satisfied with past transactions. That’s changed. Since switching to Guarantee Mortgage I’m a totally satisfied customer. Dean and his team are efficient, have excellent communication skills and can be trusted to help you make the right choice. I’ll be sticking with Dean and Guarantee Mortgage for all my future mortgage needs.
Nick, Tax Director - 10/28/13
Without Dean I don't think I'd be in a home today. I was too scared by my not great credit to even apply anywhere, but Dean helped me see that I was totally qualified for an FHA loan. I was nervous about being judged, but Dean doesn't do that. He made recommendations of what I should do to improve my credit standing and gave me great practical advice-with no judgements. I recommend him to everyone I know who's looking for a mortgage. Thank you Dean for helping me get into my home and for making it a smooth process! You and your team make what I thought would be difficult easy and painless!
Trish H., 10/28/13
I highly recommend Dean Rizzi and his team. I was having difficulty finding someone to heIp me refinance a second house, which I had inherited and was not living in, and was finally introduced to Dean by someone else he had helped. He went above and beyond in helping me obtain a great loan when others in the business would or could not. Also, he and his team made the process very easy for me and were wonderful to work with.
Vicki M., 11/6/13
We had a complex loan situation requiring 85% financing with two separate loans in a new condo project. Dean not only found very competitive loans but also followed through with every little detail and obstacle that the lenders were throwing at us, and helped us get our loan closed. Dean has knowledgeable staff and his office has many years of experience with loans in the local San Francisco market.
Wolf A., 2/17/14
We were trying to take some equity out of our property that was in a trust that we had recently inherited and the traditional banks and other lending institutions wanted nothing to do with us. One call to Dean Rizzi and he was able to tell us exactly what he could do for us, how long it would take and what it would cost. Dean even recommended a wonderful attorney to help us with our estate. I highly recommend Dean Rizzi and his team at Guarantee Mortgage Corp, our loan was approved and we did not even have to jump through any hoops! Thank you Dean!
Janelle Z., 3/3/14
Dean Rizzi has worked with us on at least half a dozen loans. His team is professional, efficient, and transparent.
Martin B. - Santa Cruz, CA | Jul 2022
Team involvement, proactive approach and knows how to calm down a nervous borrower.
Daniel M. - Roseville, CA | Aug 2022
Chance was amazing. Great communication!
Angelica D. - Petaluma, CA | Nov 2022