What people are saying... What people are saying... Back to profile
Very responsive team and helpful
Lashaunique P. - Arlington Heights, IL | Aug 2021
Eric Johansson was always available to answer questions
Mark R. - Elgin, IL | Aug 2021
Response time was fantastic. Erik Johansson was extremely helpful and responsive every step of the way to our closing day and after.
Zachary R. - Chicago, IL | Jul 2021
Erik was straight-forward, patient, and kind!
Genevieve Z. - St Charles, IL | Jun 2021
I appreciated Erik's transparency and candor during our mortgage shopping process. He was happy to answer any and all questions, whether it be over a super quick phone call or an extended conversation. We felt as though our time and needs were valued. His team was also super efficient in getting us closed on time (ahead of schedule really) and having everything logged in a digital platform made our (mostly) virtual closing a snap. The online tools employed to get us to the closing table were straightforward, intuitive, and helped us keep a digital checklist of everything we needed along the way. Erik was there to fill in any gaps along the way. Thanks to Erik and everyone in his team who helped make our first home purchase happen, especially in this highly competitive market.
Jared M. - Chicago, IL | Jun 2021
Erik was awesome, helpful and super knowledgeable.
Stefanie M. - Crystal Lake, IL | May 2021
Erik and his team were absolutely incredible.
Kori B. - Warrenville, IL | May 2021
easy to work with and transparent on process/info
Richard W. - Long Grove, IL | May 2021
Everything was made very easy and very clear.
Roderick G. - Chicago, IL | May 2021
Erik is the best! Online documents were very simple to sign.
Barbara N. - Elk Grove Village, IL | Apr 2021
Guaranteed Rate is amazing and Erik Johansson is the best loan officer. He is helpful and knowledgeable and exactly what we needed in our home buying process.
Sean M. - Chicago, IL | Apr 2021
I was helped through everything.
Daniel V. | Mar 2021
We''ve been partnering with Guaranteed Rate since our first home purchase. We love and trust the people we work with.
Justin K. | Mar 2021
Erik and his team did an excellent job- I felt very comfortable with working with him.
Steven D. | Mar 2021
The interest rate provided to me is great. The process is so simple and everything clearly explained. Eric Johnson is the best in providing valuable suggestions and guiding me throughout the journey.
Vijaya Sagar K. | Feb 2021
Overall it was a great experience. It was my first time buying a home and Erik was great.
Daryl E. | Aug 2020
Our loan officer Erik Johansson made the process very simple.
Melena F. | Feb 2021
Pretty much single handedly because of Erik Johansson
Nathan K. | Aug 2020
True professionals at Gaurantee rate
David R. | Aug 2020
Erik not only helped us 7 years ago, but he did an extraordinary job with our recent purchase too. He is always available and made sure to keep us informed throughout the process all the way through closing!
Bianca A. | Dec 2020
The process of obtaining a loan through Guaranteed Rate was easy and the employees were very helpful when we had questions.
Jeremy H. | Aug 2020
Great customer service and easy to deal with.
Lorry I. | Sep 2020
Excellent fast service, closed on time with no issues whatsoever.
Takayasu A. | Dec 2020
Great rates, great service
Stephanie D. | Aug 2020
Erik and his team were amazing. From the start till the end of the transaction, Erik was on top of everything and made my life very easy and the transaction very smooth.
Rahul S. | Sep 2020
This is my third time using Guaranteed Rate and each time the process has been fairly painless from start to finish.
BRIAN L. | Oct 2020
The process was easy/digital.
Ryan D. | Nov 2020
It was very easy and quick.They were always ready to answer questions I had. The process was relatively painless.
Adrian C. | Dec 2020
The person handling my loan made everything easy.
Robert H. | Jan 2021
Erik was very good with the responses was able to help me out step by step and all the documents and her team was really good to work with.
Salman S. | Jul 2020
Erik Johansson walked me through the process and made things very easy for me to understand and do.
Jared K. | Aug 2020
The level of personalized service and genuine care was worthy of a commercial in which no one would believe. We were first time homebuyers and we were able to close early with a competitive rate.
Ahmet I. | Sep 2020
Great job staying on top of it
Phillip P. | Oct 2020
Erik and his team were incredible throughout the entire transaction.
Amanda S. | Nov 2020
well organized, good guidance
Anna L. | Dec 2020
Speed, smooth experience, almost everything done electronically
Istvan F. | Jan 2021
Everyone was very helpful and informative throughout the loan application and approval process. Erik in particular was extremely helpful no matter the topic or time.
John R. | Jul 2020
Erik Johansson and Souzy Grammatis were rockstars. They worked all hours of the day and night to help our loan close on time. We went with Guaranteed Rate because we hoped to close on time and we were not let down.
Nichole P. | Jul 2020
Erik made everything so easy. He was very responsive and answered all my questions.
Laura L. | Jul 2020
Erik and his team were great to work with. They were insightful and responsive throughout the entire process. Guaranteed Rate was also much more effective in using their technology for uploading and signing documents than other lenders we have worked with previously.
Colin P. | Jul 2020
Everything was smooth and easy. I liked the rate I got.
Joseph G. | Jul 2020
Worked with Erik Johansson in the past for a mortgage, he provides fast and accurate response.
Michael G. | Jun 2020
Erik and Souzy were fantastic to work with, answered any questions I may have had and kept me informed the entire way.
Jason D. | Jun 2020
Erik Johansson and team was very easy to work with and quickly and easily explained any questions regarding the various loan options and refinance process itself
Chad S. | Jun 2020
Customer relationship with Erik and rates were more competitive
STEPHEN M. | Jun 2020
GR did a great job as usual
David Y. | Jun 2020
Very competent and helpful staff. Erik Johansson was amazing!
Melena F. | Apr 2020
Seamless experience throughout
BALAMURUGAN U. | May 2020
Erik was unbelievably attentive during our entire home buying experience, despite the fact we bought our house during the COVID stay-at-home order. He also answered our questions and made sure we understood all of the small print that is inevitably included in a mortgage in today's age. Erik was even responding to our questions and concerns despite having a family member in the ER - His dedication to his job and getting his clients the best deal possible is second to none. I could NOT have had a better mortgage experience than the one I had with Erik and his team at Guaranteed Rate!
Bradley S. | Apr 2020
Great experience throughout
Istvan F. | Apr 2020
Technology and simplified process.
Gustavo B. | Apr 2020
Erik was a clear, friendly communicator and made the process easy to understand for us as first-time home buyers!
Genevieve Z. | Mar 2020
Amazing and easy process. Great team.
Lindsay L. | Mar 2020
Dang fine product and excellent customer service.
Vincent C. | Mar 2020
Because Erik and I share similar senses of humor! :-) Superb communication
Ted L. | Mar 2020
Erik Johannson and his team are great. They are very professional and they made the whole process very smooth.
Margaret B. | Mar 2020
Fast, easy, friendly service!!!
Heidi M. | Feb 2020
Excellent customer experience end-to-end!!
Valerie H. | Feb 2020
Everything was very smooth and easy
Jacob S. | Feb 2020
Everybody was so efficient, helpful, polite and very dependable. And they got me my loan. Closing was so fast
Lisa P. | Feb 2020
Erik Johansson broke everything down for me in terms that I could understand. He was always available and answered every question I had.
Jared K. | Jan 2020
It was a really simple and straightforward process. Communication around timing could have been a bit better, but I really have no major complaints. Great team, simple, straightforward process.
Joshua S. | Jan 2020
Very streamlined, efficient process. Erik Johannsen (Loan officer) was extremely helpful and on top of things throughout the process.
Nathan R. | Dec 2019
Smooth and easy process, good communication
Jonathan S. | Dec 2019
Erik provides exceptional service.
Richard W. | Oct 2019
Erik and his team were fantastic to work with (again)! Erik’s great insight and knowledge plus his wonderful personality makes him an absolute pleasure to work with!
Karen H. | Oct 2019
No major issues throughout the process.
Seok L. | Nov 2019
Great communication, responsiveness, and efficiency.
Adel A. | Oct 2019
Erik Johansson and his team were the highlight of this transaction. They were the problem solvers, and there were a lot of last minute problems.
Matthew F. – Elmhurst, IL | SEP 2015
I could have never been able to get through this first time home buying process without Erik and his team. He acted as my coach in a sense to this whole experience and I could not be more happy!
Meagin C. – CHICAGO, IL | July 2015
Very satisfied. Deven and Erik were great to work with.
Eufemio B. – Vernon Hills ,IL | JULY 2015
Erik is the best! As a first time homebuyer he explained everything so clearly and went through all of my options. I felt comfortable knowing that we were working together to find the best loan for my long term goals and home purchase.
Barbara N. – Barrington ,IL | June 2015
Erik was very nice and he communicated well. If I ever had any questions or concerns he would respond quickly! The process was very smooth!
Jacob K. - Chicago, IL | Nov. 2014
Erik and his team were all fabulous throughout the entire process and made the home buying experience less stressful. They were in constant communication, explained everything, and provided outstanding service. Working with Erik and his team was a great experience and we have nothing but positive things to say.
Jenna, F. -- Chicago, IL. 9/15/2014
Erik did a great job. Absolutely would recommend to friends.I found the process very easy. If I had a question I could call or email Erik. I liked to ability to do the electronic signing of documents this made the process smooth. Also, I appreciated the transparency my realtor and attorney were always copied in on all communication.
Joe B. -- 10/9/2014
Erik was quick and thorough with his responses and getting our loan through the approval process. I am very satisfied with Erik's work!
Matt G. -- Plainfield, IL 5/26/2014
Erik was wonderful to work with. We are very detail oriented and Erik was willing and able to work with us and provide us with everything we wanted to know about the mortgage process. We are first time home buyers and knowing that he was working hard to answer all of our questions was very reassuring. He worked well with the attorneys to coordinate the time sensitive components of the closing process. He and his staff are very quick to process through all of the information and paperwork making the approval process very efficient and quick. We highly recommend Erik and Guaranteed Rate.
House Buyer -- Lake Zurich, IL 5/8/2014
More than helpful throughout the entire process. He spent lots of time on the phone with me answering questions, even those outside of his realm in the purchase process. We chose Erik over other lenders because of his customer service.
House Buyer -- Oak Park, IL
Erik is great. He's knowledgeable about the market and will work with you to get you the best loan type for your situation. I've worked with him in the past and jumped at the chance to work with him again and I have no regrets. He's always available for questions and he is quick to respond, even during nights and weekends.
House Buyer -- Darien, IL 5/12/2014
I had a bunch of questions and changed my mind on my financing options, but Erik was always patient. He walked me through the details and helped me better understand how to finance my purchase in the way that was best for me. Erik won my business over another lender due to his personable approach.
Condo Buyer -- Chicago, IL 5/22/2014
Erik Johansson and his team were fantastic. Easy to talk to and very knowledgeable. I feel very fortunate to have worked with them. I was particularly impressed with Erik's ability to work quickly and on short notice. There were times in the process where things happened quickly, and he was always ready to help.
Daniel P. -- Chicago, IL 4/28/2014
Erik was great with all the questions we had. He did a really good job with explaining it all.I really liked the fact that we could do so much online and over the phone, it made the whole process easier in that we didn't have to find time for both of us to go to meetings. It went so smoothly and quicker than we expected!
Rachel W. -- Arlington Heights, IL, 2/13/2014
Erik spent a lot of time with us, explaining everything in detail. His knowledge made us feel at ease. Erik is very personable. Unlike other lenders, we never felt pressured. We would recommend Guaranteed Rate, and especially Erik, to others.
Raymond W. -- Westchester, IL 4/10/2014
Eric and his team were fantastic in all ways! Eric was phenomenal and spent a lot of time discussing the details with me whenever I had questions. Everyone at the closing table commented on how smoothly it went.
Darrin A. -- Chicago, IL 2/13/2014
This is the mortgage company we used and thought they were great! They made all of our work easy! Thanks to the whole team for making our first home buying experience seem less stressful!
Heidi S. --Chicago, IL 2/16/2014
"It was okay, I haven't heard any bad things and we've got our mortgage! Erik was the most helpful person throughout our transaction purchasing property, he was very informative from the beginning. We found it reassuring when he called us several times because we had to reset the closing date due to tenant issues. He was always really informative, especially about the closings. It was a great experience, Thanks!"
Anna Y. -- Chicago, IL. -- 9/ 2013
"Working with Guaranteed Rate was a wonderful experience. The service I received was smooth and painless. Erik was very detail oriented, prompt and was always available. Everyone who helped with me was friendly and knowledgeable. Working with Eric and Guaranteed Rate was super easy. Erik is the best!"
Christopher G. --Chicago, IL -- 5/2013
“I had a fantastic experience with Erik Johansson on a complicated short sale. We got a low rate and a very long lock. Erik is on the ball…he follows up immediately and gives useful advice! The whole team was stellar. This was a trial by fire on our first home purchase but Guaranteed Rate made the lending painless!”
Madi T. – Chicago, IL – 8/2013
“Erik Johansson and his team were amazing, perfect for a first time homebuyer who asks a lot of questions. Erik was always friendly and reassuring when responding to me. They were thorough, easy to reach, kept me informed of what to expect and possible delays. He was very honest and forthcoming even when my expectations were too high or off. I very much appreciated this. I would very much like to bake him a pie or give him a puppy… something to show my appreciation for the great service. I couldn't have asked for a better person to work with and could not imagine going elsewhere!”
Kristen D. -- Des Plaines, IL -- 5/2013
Hey check out the amazing review from Chris about Erik! “I worked with Erik Johansson (and his excellent team of Carolyn, Amy, Megan, and Taylor) spending hours on the phone explaining my options. Everything proceeded so quickly that we were cleared to close well in advance of the actual closing date. Erik made sure to personally call me at several points and even managed to get us a lower rate than we had initially locked in. Overall,I could not be happier with the process, with Erik, and with the team. I highly recommend Erik and Guaranteed Rate!”
Chris S. -- Toledo, OH -- 03/2013
Hey check out the amazing review from Thomas about Erik! “Erik provided great service! Guaranteed Rate, ease of use, competitive rates and transparent pricing were simply great! Their website is amazing for loan shopping. I loved the transparency of the automated emails, updating where we stood in the process! This was my 3rd time using Guaranteed Rate and the experience has gotten significantly better each time! Thanks again Erik!”
Thomas C. -- Lake Zurich, IL -- 03/2013
Fantastic - it was a short sale, so a long process. Erik Johansson was super helpful explaining and overseeing everything. Near the end of the process Kevin Heneghan also provided assistance on filling out the application. Deborah Gramarossa made a herculean effort to schedule the closing date to accommodate everyone and made sure the deal did not fall through. The lawyers and real estate agents all commented on this at the closing.
Linda L. - Chicago, IL 7/2012
Fantastic. Erik Johansson spent a lot of time explaining the lending process in ways that we could understand, and it was helpful in making us feel like we knew what was going on.
Michael S. - Chicago, IL 7/2012
Perfect! I worked with Connie Borcharcht and she was fantastic! She was very accessible and always got back to me promptly. She is very knowledgeable. I couldn't be happier with how well it went!!!
James P. Oswego, IL 3/2012
Everything went really well. I worked with Erik Johansson and throughout the whole process from pre-qualification to final approval, he was insightful, helpful, easy to work with and after closing, he called to follow up to make sure everything went well. I couldn't have had a better loan officer working with me. I would definitely recommend Guaranteed Rate to family and friends who are looking to purchase a home.
Brian L. Willowbrook, IL 3/2012