What people are saying... What people are saying... Back to profile
Our loan officer Jessica was such a pleasure to work with and she was very
Angel A. - Cicero, IL | Apr 2022
Very responsive and accommodating, few minor instances of personal annoyance
Jeffrey B. - Oak Forest, IL | Apr 2022
Because everyone is really good at what they do and made our first home purchase amazing!
Christopher E. - Evanston, IL | Mar 2022
The service was fast and I liked how most of the documents were able to be submitted online
Jenille N. - Highland, IN | Mar 2022
Jessica Diaz is phenomenal
Sarah A. - Hammond, IN | Feb 2022
Jessica Diaz was very professional and extremely flexible with our busy schedule!
Kathleen W. - Bolingbrook, IL | Dec 2021
Everyone was very helpful, however I would like to highlight Mrs. Jessica Diaz in particular. From start to finish she was super attentive and responsive to every question and concern my wife and I had. As first time home buyers we had absolutely no idea what we were doing and she took the time and effort to make sure not only that everything was done promptly and correctly, but to explain everything as we went. She made this experience so much less stressful than either one of us thought. So a big thank you to her!
Brian B. - Chicago, IL | Nov 2021
The online portion and the staff
Lynn M. - Shorewood, IL | Nov 2021
They really went above and beyond for me. A lot of obstacles arose but they got it done.
Lashon P. - Chicago, IL | Nov 2021
Very easy process and great to work with!
James B. - Lockport, IL | Oct 2021
They made my buying experience so smooth and easy.
Joshua A. - Palos Hills, IL | Oct 2021
Great personable service and Jessica and her team walked me through the entire process
Shannon D. - Tinley Park, IL | Oct 2021
Jessica was very helpful and I wouldn’t have done it if she didn’t reach out and help me throughout the process.
Danny B. - Lockport, IL | Oct 2021
Jessica and her team were there for every step along the way. Jessica was available to answer any question I had through this process.
Michelle W. - Plainfield, IL | Sep 2021
Communication was amazing! Answered every question I had.
Jesse V. - Chicago, IL | Sep 2021
Jessica D. And her team make the whole process easy and painless. Covid friendly closing (no contact) Jessica has her clients best interest at heart and it's showed both times we've sought out for her assistance with buying and or refinancing. Thanks again Jessica and team for all your help!
Luis S. - Chicago, IL | Aug 2021
Love working with Jessica Diaz and her team at Guaranteed rate both personally and professionally. My husband and I were very happy with the ease of our refinance and how smooth and quickly the process was.
Elizabeth S. - Lockport, IL | Aug 2021
Working with Jessica Diaz and her team was absolutely phenomenal. Everything was very quick and all questions were answered promptly. It was a very easy process with everything mostly done electronically before closing.
Georgia T. - Lockport, IL | Aug 2021
Jessica Diaz was amazing. She was always available to answer our questions and her knowledge of the process was outstanding. Thank you!
William S. | Mar 2021
I loved the fact that everything was sent out quick electronically and people friendly
Lena C. | Oct 2020
Jessica and her team were amazing! Anytime I needed her she was available. If she didn’t know the answer, she always found it for me. I strongly recommend this team for all your house goals !
Margaret S. | Aug 2020
Jessica was amazing at explaining things to me and ensuring that I was able to meet the requirements of my loan.
Ashley E. | Oct 2020
The process couldn’t have gone any smoother. Everyone on the team is helpful and quick to respond with any questions.
Jessica G. | Aug 2020
Responsive customer service, frequent updates, easy-to-navigate online document center. Jessica Diaz was personable, extremely competent, and worked diligently around the clock to reassure this first-time buyer. Will 100% recommend to other buyers.
Jennifer T. | Sep 2020
Great service, friendly, very quick response time, easy
Steven W. | Oct 2020
They were there for every step of the process If we had any questions they would get back to us in a timely manner. Very helpful and friendly
Adam K. | Aug 2020
Jessica Diaz was easy to work with and made the process of buying a home less stressful.
Nadia M. | Sep 2020
The process was easy, communication was good, and I felt like I got a good deal.
Shahiedah P. | Oct 2020
Because Jessica Diaz made my experience stress free
Ryan J. | Nov 2020
My loan officer Jessica Diaz and her team did a great job keeping me informed and helped me close on time.
Edward V. | Jan 2021
My experience was fantastic from beginning to end. As a first time home buyer Jessica made the process easier than I expected, and was always available to answer any questions.
Christopher M. | Jul 2020
Jessica Diaz and her team were fantastic and very responsive.
Samantha W. | Jul 2020
We had a pretty good experience, but ran into a lot of obstacles.
Brooke S. | Apr 2020
Very simple process and they were extremely helpful in explaining anything we had questions on.
Travis W. | Mar 2020
People were great to deal with. Process was simple and quick.
Robert Q. | Mar 2020
JESSICA AND HER TEAM MADE IT EXTREMELY EASY TO UNDERSTAND AND FOLLOW THROUGH THE ENTIRE PROCESS.
Luis S. | Mar 2020
Smooth and easy process. Good customer service.
Alejandro C. | Jan 2020
Everyone made the process so smooth. It was much less stressful than I anticipated.
Courtney K. | Nov 2019
Because Jessica was diligent to getting us everything we needed to be prepared for the loan.
Nicole G. | Dec 2019
Everyone made the process so smooth. It was much less stressful than I anticipated.
Courtney K. | Nov 2019
Speed and ease of the process, in addition to the very friendly employees
Michael U. | Oct 2019
The whole team at Guaranteed Rate was amazing. From my first interaction with Jessica Diaz I knew I made the right choice by coming with G.R. for my loans. The interactions were professional, prompt and extremely information, I learned something every time I spoke to some on the team and that was hugely important to me. Not only will I recommend G.R. to everyone I know interested in a mortgage, I will be using them shortly for a few more purchases in the coming weeks.
Hubert S. | July 2019
Responsive, understanding and smooth process. Constant and open communication
Austin D. - Oak Forest, IL | Jun 2022
Jessica Diaz was so amazing! She truly made my first time home buying experience very special. thank you!!
Jessica A. | June 2019
Jessica Diaz & her team were outstanding at helping to explain everything and keep me feeling secure in the process.
Claritza V. - Waukegan, IL | Jun 2022
I was surprised how easy it was to refinance on line, our loan officer Jessica Diaz was very helpful and answered all of our questions, even the ones that were silly considering that my husband and I are not very technological savvy! We were VERY SATISFIED with all the process, also our loan coordinator Nicolette Bruno was also very helpful and patient with us, she answered every question we had! Over all it was a very smooth experience! Thank you!
Zenaida N. | June 2019
We had issues with previous lender and we switched to Guaranteed rate and they got us closed in 11 days.
Shannon T. - Forest Park, IL | Jun 2022
Jessica and her team helped me out every step along the way in this process. They made me feel very comfortable answering all my many questions and always had an answer for me. I would strongly recommend!!!!
Cameron S. | June 2019
Jess was an absolute pleasure to work with! She made a difficult process seem so easy! She was always available to answer any questions I had (and believe me there were many). She is extremely knowledgeable, personable, and honest, which made me feel less anxious through the entire process. Jess went above and beyond and I highly recommend if you are looking to purchase or refi to call her immediately!
Kelly T. - Oak Forest, IL | Jun 2022
My rating was due to the good customer service I received during my loan process.
Leticia P. - Riverside, IL | Mar 2023
Very responsive and helpful
Michelle M. - Chicago, IL | Jun 2023
Thanks to Jessica for all the help and information she provided!! Would recommend the company as well as the loan officer!!
Lisbeth P. | May 2019
Jessica was our loan officer and she was great! She was on top of everything and was easy to communicate and reach.
Donald W. - River Grove, IL | May 2022
easy process and great communication!
Stephanie K. - Oak Forest, IL | Jun 2022
Ease of use and great communication
David V. - Alsip, IL | Aug 2022
Jessica was incredibly- friendly, knowledgeable, and effective.
Jason B. - Chicago, IL | Mar 2023
Throughout the process everything seemed to run very smoothly. Jessica, my loan officer kept me up to date at all times.
Keith M. - Evergreen Park, IL | Jun 2023
Because my loan officer was great!!!
Calvin B. - Calumet City, IL | Aug 2023
The ease of the whole process
Patrick H. - Chicago, IL | Sep 2023
I had such a wonderful experience with Jessica Diaz. From the very first encounter she took my application over the phone instead of me filling it out myself which made it that much quicker and easier! Then she called the following day to let me know I was pre-approved. I felt so comforted and supported through this important journey I was reassured if I had any questions to call her. Jessica made this so easy for me. I will recommend her and the team of Guaranteed Rate - it was a great experience. Kudos and my sincerest thanks to Jessica and her team!!
Karen H. | March 2019
Such an exceptional experience! Great customer service and a speedy process.
Amanda C. - Joliet, IL | May 2022
Jessica and the team were a breeze to work with and made my first time home buying process a great experience!
Kristina C. - Romeoville, IL | Jun 2022
Jessica Diaz, Linda Monge, and Marnie Martin provided us with superior customer service. You could say that they made us feel "at home." Highly recommended
Christopher O. - Tinley Park, IL | Aug 2022
Everything about the process was simple and seamless. My loan officer always kept me up to date.
Jihane F. - Tinley Park, IL | Sep 2022
GR made everything really easy and smooth. Jessica Diaz and her team were able to find me a grant with the loan.
Faviola S. - Coralville, IA | Nov 2022
It was a seamless , non stressful process
Amy V. - Joliet, IL | Jan 2023
Best people I’ve worked with
Giovanni A. - Thornton, IL | Feb 2023
Jessica and her team are extremely knowledgeable, honest, and pleasant to work with. They were always available to answer any questions we had and are very grateful for their patience.
Abel R. - Streamwood, IL | Mar 2023
Guaranteed Rate (specifically Jessica Diaz) has assisted me in financing a home twice now. While the process had been stressful and overwhelming with other lenders, Guaranteed Rate simplifies things and explains everything from the documents needed, to programs that can provide down payment assistance. They do the tough stuff, which is such a huge relief when there are so many other tasks necessary when purchasing a home.
Elizabeth K. - Belvidere, IL | Jun 2023
Excellent customer service
James J. - San Francisco, CA | Jul 2023
The lending process was done very quickly and there was great communication between us and every member of the team
Camille C. - Valparaiso, IN | Aug 2023
For fully explaining, and very active responses with good availability for questions. Easy access to documents and your information. Great all around.
Collin B. - Dekalb, IL | Sep 2023
Jessica Diaz was a pleasure to work with!
Ashley L. - Chicago, IL | Oct 2023