What people are saying... What people are saying... Back to profile
I am a first time home buyer. Everyone at GI was professional, yet friendly and Mas this stressful process painless as possible.
Patricia K. - Philadelphia, PA | Apr 2022
Everyone, from start to finish, was personable and on point with everything they did.
Carrie M. - Hawley, PA | Mar 2022
I have used my agent more than once and him and his team are amazing and deliver on time as promised and make the process easy
Adam B. - Fair Haven, NJ | Dec 2021
Communication was great and the guidance through the purchasing process was phenomenal
Amin B. - Hatfield, PA | Nov 2021
Because the process was relatively easy, and our agent Joe Cafiero kept us informed every step of the way. We also believe we got a great rate.
William K. - Oreland, PA | Oct 2021
Joe and his team was very helpful! Great service, no complaints here!
Nakhita S. - Philadelphia, PA | Oct 2021
Joe was amazing and really worked with me to keep me on track, even when I was having challenges getting everything together. He stuck with me the whole time!
Deirdre S. - Harleysville, PA | Sep 2021
Efficiency and excellent client service.
Laura F. - Springfield, PA | Aug 2021
Joe and his team helped guide me every step of the way to make the process as seamless as possible
Alan A. - Hainesport, NJ | Jun 2021
Great service and best interest rate I found
Sarah A. - Philadelphia, PA | Jun 2021
Easy to work with and had a great experience working with them.
John W. - Fpo Ap, AK | May 2021
2nd time using Guaranteed Rate for a refinancing. Joe Cafiero is very professional and detail oriented. Great experience working with him both times.
Scott H. | Mar 2021
Joe took as much time as was necessary time to answer all of our questions and walk us through the mortgage process. He was extremely insightful and patient.
Julian T. | Nov 2020
From beginning to end of the entire process Joe Cafiero and his team made our journey smooth and easy to understand.
Jennifer V. | Dec 2020
Joe Cafiero and Landon Cohen were awesome! Very help during the entire loan process. The electronic process made it so easy.
William Y. | Feb 2021
The loan officer was very efficient.
Tikisha D. | Nov 2020
very responsive, timely, and professional
Angelo J. | Dec 2020
Excellent customer service. Always there when you have a question.
Michael H. | Nov 2020
I have been using Guaranteed Rate for 10 years now and they have never let me down!
Concetta D. | Dec 2020
very easy and quick, like that so much is done right online
Kimbrali G. | Jan 2021
Easy process, Joe Cafiero was friendly and professional.
Adrien K. | Sep 2020
My experience with GR was great.
Long K. | Oct 2020
Great team to work with, great communication, very timely.
Brian O. | Nov 2020
Joe Cafiero our loan officer was great
Christopher L. | Dec 2020
informed and competitive, great service.
Lizabeth L. | Jan 2021
Joe Cafiero was phenomenal to work with
Margaret M. | Aug 2020
Excellent Joe service and responses
Vitaly G. | Sep 2020
Quick, responsive, relatively easy to complete the required stages
Shaun G. | Oct 2020
Everyone was friendly, kind, and answered any questions I had immediately
Lisa M. | Nov 2020
Customer service was wonderful. No matter what time I emailed, even on the weekends, I always was met with response!
Michael H. | Dec 2020
Everything was very smooth and Joe and team were extremely helpful along the way.
Kevin C. | Jan 2021
First, Joe Cafiero is EXCELLENT!!! He was extremely responsive and a pleasure to work with
Karoline p. | Jul 2020
Joe was very helpful. He was easy to contact and kept an open line of communication about the process. He was able to advocate on my behalf.
Mckenzie N. | Jul 2020
It was a smooth transition...My lender was amazing
Staceyann L. | Jun 2020
As a first time home buyer Joe took his time to answer all of my questions quickly and thoughtfully.
Susan V. | Jun 2020
Always helpful, great to work with, and have used Joe 4 times now. Will always do business with Joe and GR
Scott G. | May 2020
Always answered my phone calls and emails. Never made my questions feel like dumb questions.
Maura P. | May 2020
The loan process is excellent.
Alexander Z. | Apr 2020
everything was explained and whatever crazy questions I had, I felt I could ask
Heather H. | Mar 2020
Joe was extremely helpfully, professional, and friendly.
Ryan M. | Mar 2020
great service, creative solutions.
Sean G. | Mar 2020
Joe Cafiero was great to work with even though I am sure I drove him nuts with all my questions.
Laura F. | Feb 2020
I’ve always had a good experience.
Brad C. | Feb 2020
Joe Cafiero is just the best.
Thaddeus P. | Sep 2019
Very easy and quick process, Joe Cafiero is very help and answers questions/emails quickly. I would use Joe again and recommend him to everyone.
Kimbrali G. | July 2019
Joe Cafiero is great to work with. The process is easy. My positive experience with a previous refinance with Joe and Guaranteed Rate made it easy for me to choose them for this home purchase mortgage.
Lori J. | June 2019
Guaranteed Rate gives me good rate, and customer service is excellent!
Emily T. | June 2019
Joe had our best interests in mind! He scored us a lower rate after the initial rate lock!
Timothy R. | June 2019
Joe was very supportive of us during the process. We had an earlier loan fall through because of the appraisal and we were so happy that we ended up with Guaranteed Rate. We got a very personalized experience and lots of help from Joe.
Zoe R. | January 2019
It was a pleasure to work with Joe and Guaranteed Rates. He made the process very easy and was always available to answer our questions and concerns immediately, even if it was in the late evening or a weekend. We highly recommend Joe and his team at Guaranteed Rates!
Philip Z. | December 2018
This is the second time I used Guaranteed Rate they made the refinance process easy and efficient . Joe's team was always professional , pleasant and accessible if I had questions.
Nicole j. | JULY 2018
This is our second mortgage through Joe Cafiero and Guaranteed Rate. Very responsive and thorough. AP
Adam P. - May | 2018
Every person on the team was amazing. This is the first time I was buying the house on my own, and I was very stressed and worried, but was pleasantly surprise how easy you made it. My biggest thanks are to Joe Cafiero - I appreciate his professionalism and understanding a lot.
Joe is a life saver. Thank God for both Zillow and Joe is all I can say. After having contacted several brokers etc., I kept running into a major hurdle, my student loans and more specifically Income based repayment. I was to the point where I was ready to sell my business and move out of state because I couldn't secure financing based on the way lenders were calculating my student loan payments. Joe came to the rescue and I closed on our dream home a few hours ago. Thank you Joe!
Phenomenal experience working with Joe, a true best in class mortgage professional with a fantastic processing team. Made things as painless as possible and very quick to respond to questions. Almost everything was done online and when I needed to talk to a live person, someone would call right away (unlike many "online" lenders). I had ample time to review all the closing docs prior to settlement. I would wholeheartedly recommend Joe and GR - he's the real deal.
I want to thanks Joe Cafeiro for his help very professional person
Eric T. – Philadelphia, PA | Apr. 2015
Joe Cafiero was prompt returning calls and Denise Fields extremely helpful and patient!
Maureen C. -- 11/17/2014
I normally don't stray from face to face services but Joe got our business because he answered our questions online and was very thorough and direct and didn't even ask for our business up front. We are very happy to have worked with him.
Jaleel D. -- Long Pond, PA, 2/21/2014
“I cannot stress enough how much Joe Cafiero rocks! He should really get a bonus. This is the second time I've gotten a loan with Guaranteed Rate because of him and it went through in just two weeks! He is always on top of what is needed and when it is needed. He was just very knowledgeable and made it easy to get my loan completed. We worked really well together, I have already come back and I will do it again.”
Kevin G. --Malvern, PA. -- 9/ 2013
“Joe Cafiero was very helpful and answered our question quickly even though we had a lot of questions, he never seemed annoyed or rushed through answering us. He was great! We had a difficult situation with some past credit issues, but Joe and Teresa Falkler, who handled our paperwork, worked hard to help us through this process and approved. The communication was very good, we received emails back with answers quickly. We were happy that Debbi came to us for the closing, that made it so much easier to manage with work and a child at home.If I need a mortgage again I will be contacting Joe."
Kimbrali G. --Millville, NJ -- 5/ 2013
Hey, check out this amazing review from Fuji about Joe! “Thanks to Joe Cafiero, Teresa Falkler and the rest of the team for the refinancing. It seemed like divine intervention to have been connected to him and his team at Guaranteed Rate. Joe assured me each step of the way by responding with careful consideration to my concerns. He was professional and responsive. I am looking forward to sending people your way!”
Fuji K. – Chalfont, PA – 5/2013
We worked with Joe Cafiero at the Superior Group and 'Phenomenal' is really the best word to describe our experience. As first time home buyers, we quickly learned that the buying process can have some twists and turns in this market -- but having someone like Joe in your corner really smooths the process. We shopped around and by far, Joe offered the best rate and the absolute best customer service. He was extremely helpful from the first email to closing, answered all of our many questions, and is extraordinarily professional and knowledgable. We have now happily been in our house for almost 2 weeks and it was really due to all the hard work from Joe and our realtor going the extra mile and a half to get our deal done.Joe made us comfortable, didn't nag or try to sell us, was fair, honest, kept us sane at times, and is just great at what he does. It shows that he cares about his customers. We highly recommend Joe Cafiero to any and everyone buying a home. He made our dream home a reality.
Carmen & Michael Hammond
I just wanted to say that it was a pleasure working with Joe Cafiero. I have had the pleasure of closing two homes with Joe, and he was extremely professional and responsive to all questions throughout the entire process. I was always up to date and informed thanks to Joe's "superior" customer service. I will definitely recommend the Superior Group to friends and family. Thanks Joe!
Joe Cafiero's knowledge and attention to detail were evident from his first reply to our request for a mortgage quote all the way to our settlement. As first time home buyers we seemed to face a dilemma about every decision of our mortgage process, from interest rates to flood certifications, and Joe's clear explanations came to the rescue each time. We not only benefited from his experience, but we enjoyed his candor - and that he was easy to communicate with both on the phone and online. He has our highest recommendation!
Peter Marinari & Elise Wei
Working with Joe was a pleasure. He made sure everything went smoothly with our mortgage application. Since we were first time home buyers, he took the time to explain every step of the process in detail. We would definitely recommend using him!