What people are saying... What people are saying... Back to profile
Responsiveness, professionalism
Jennifer L. | Mar 2021
Jolene and her team went above and beyond to make it happen! This was one of the most challenging home buying experiences due to the seller. Jolene led the charge and made sure the transaction took place! Thank you all so much!!
Matthew F. | May 2019
Jolene was simply wonderful! She made what can be a daunting task feel easy. She was always available for me when I had questions, even at odd/off hours. She pulled out all the stakes in order to get us to closing on time and totally removed obstacles that we at one time thought would completely stop us in our tracks! Would recommend Jolene to anyone!!
William H. | April 2019
Jolene Moes was very professional, extremely knowledgeable and easy to work with. I had not been through the home purchase process in over 20 years. The last time my husband took care of everything, he has since passed away, and I was very worried to go through this process on my own. Jolene took on my loan the end of October, and she explained everything to me so thoroughly she had my loan clear to close in less than two weeks. After hearing horror stories from friends who have recently bought or sold homes, I was a nervous wreck going into this process, but Jolene and her team made this experience go very quickly and painless. Thank you oh so very much Jolene.
Madeline B. | November 2018
Jolene Moes is absolutely the best, this is the second time I've used Jolene as my loan officer, and as long as she is in the position, she will be the only one I ever deal with. She helped me through every step of the way and kept me updated on a regular basis while respecting my time. Any questions I had, she was there to answer almost immediately, and I never had to ask twice. Guaranteed Rate is extremely lucky to have such a professional, knowledgeable, and courteous employee. Good hard working people are hard to find these days, and Jolene is a true definition of that.
Anthony S. | October 2018
Jolene is absolutely the best, this is the second time I've used Jolene as my loan officer, and as long as she is in the position, she will be the only one I ever deal with. She helped me through every step of the way and kept me updated on a regular basis while respecting my time. Any questions I had, she was there to answer almost immediately, and I never had to ask twice. Guaranteed Rate is extremely lucky to have such a professional, knowledgeable, and courteous employee. Good hard working people are hard to find these days, and Jolene is a true definition of that.
Anthony S. | October 2018
Jolene is the absolute best, and went above and beyond every step of the way.
Audrey T. | May 2018
Jolene has been the best! I have used her service for 3 homes now. I will only use her as long as she is working and if I buy another home. I will refer people to her when I get the opportunity. Keep up the great work! Love how responsive she is and takes the time to explain different options or questions I may have.
Joshua H. | June 2018
Jolene could not have made our loan experience any easier. I have already recommended her to my son and she is in the process of helping him buy his first home.
Edgar M. | April 2018
Jolene could not have made our loan experience any easier. I have already recommended her to my son and she is in the process of helping him buy his first home.
Edgar M. | April 2018
Jolene could not have made our loan experience any easier. I have already recommended her to my son and she is in the process of helping him buy his first home.
Edgar M. | April 2018
Jolene Moes is the best loan officer we've ever had. She made everything simple and kept the ball rolling when there were issues with seller's real estate agent. She's the ultimate professional & works nonstop for her clients. We'd highly recommend Guaranteed Rate to everyone!
William S. -Melrose, FL | MAR 2016
Jolene was excellent to work with from start to finish! She made what could have been a very intimidating process very streamlined and easy to handle. Jolene was very clear on everything so there was very little to question. I don't think we ran into any issues at all. I was very intimidated by the home buying process based on stories I've heard. My experience was exceptional!
Richard L.
I have purchased homes in the past, and i have NEVER had it go so smooth, and my mortgage broker, Jolene Moes, went over and beyond anyone in the past. She also knew more and did more for me than my realtor. My closing was exactly when she said it would be, and that has never happened in the past with other brokers. I was not any case either. I am self employed, making it more of a challenge, but you would never know with Jolene. Kind, friendly, and attentive!
Toni L.
Jolene was wonderful to work with. She kept.us updated at all times as to the status of our refi. Always professional and curious to our needs. I will definitely refer Guaranteed Rate and Jolene to anyone needing loan services. Thank you for all your help.
Todd Z. – Oviedo, FL | Dec. 2014
Jolene was amazing, always quick to respond and fantastic to work with.
Jacqueline B. – Longwood, FL | NOv. 2014
Jolene was such a big help to me as a first-time home buyer. She was always available to answer any questions or explain any documents she was sending to me. She did a great job of breaking down the numbers in a way that I would understand. I liked that she asked me for the majority of the necessary loan documents up front, because it just made the whole process smoother and easier. She always made herself available, and I really appreciated that. Jolene was always upfront and honest with me, and that's something I really appreciated. I certainly will recommend her to friends in the future!
Tyler B. -- Milton, FL 6/30/2014
Everything was good. Jolene was great to work with.
Fred H. -- Orlando, FL 4/22/2014
Hey, check out this amazing review from Jenelle about Jolene! “Guaranteed Rate and Jolene Moes were amazing! I can't say enough great things about my experience with this company. Jolene made the home lending process very easy and straight forward. She helped me every step of the way and had great communication daily through email, text and phone. She was genuine, honest and hardworking!”
Jenelle H. -- Orlando, FL – 5/2013
Hey, check out this amazing review from Christi about Jolene! “All I can say is WOW! I just closed on a home with Jolene Moes and have nothing but fantastic things to say about her and her team. They made the process so simple with checklists, frequent updates, reminders and 24/7 availability! I saved so much money due to the great rate Jolene was able to get me! Even the title company was impressed with the rate and how smoothly everything went. Two thumbs up, five stars, and I'll be sure to refer Guaranteed Rate to anyone looking for a mortgage in the near future. THANKS, JOLENE!”
Christi M. – Jacksonville, FL – 4/2013
Hey, check out this amazing review from Brian about Jolene! “Jolene was one of the best professionals we've ever worked with and we even created a friendship out of it. Thank you, Jolene, for a great experience!”
Brian T. – Burke, VA – 2/2013
Hey check out the glowing review from Colette about Jolene! “Jolene Moes was absolutely amazing helping us close on our new house! She is so professional, prompt, and organized! My husband and I are both in the military and have very hectic schedules,so it was such a relief to have her help in this whole process.I will definitely recommend her in the future!Our real estate agent also said she was the BEST lender she's worked with.THANK YOU!" https://www.facebook.com/guaranteedRate1
Colette M. -- Jacksonville, FL -- 01/2013