What people are saying... What people are saying... Back to profile
The service was excellent, the communication was efficient and thorough, and the dedication to finding our dream home was amazing!
Chad S. - Honolulu, HI | Jan 2022
Joy was very knowledgeable and communicative throughout the process. She even gave me a heads up about a Federal Reserve meeting that had the potential to impact my interest rates. I did some research following her call and decided it was a good time to lock my interest rate at 2.875%. Rates only went up since then. She probably saved us $50-80K in interest payments with that phone call. Holy shit, indeed. Thanks, Joy! (Also, side note, I'd recommend changing the format of this survey so that negative choices are on the left, and positive choices are on the right.)
Bronson A. - Mililani, HI | Oct 2021
My experience working with Joy Skorge and her amazing team was such a relief. Once I was able to move forward with a Purchase Price they got to work right away and helped me close my loan 20 days after the Pirchase Contract was signed, 25 total with the recordation date included.
Kristina C. - Kapolei, HI | Oct 2021
Joy Skorge was a great representative. She was meticulous with answering all questions to understand the loan process. Capable of building trust quickly
Brian N. - Twentynine Palms, CA | Oct 2021
They were very helpful from the beginning of the loan to closing.
Walter F. - Waipahu, HI | Sep 2021
Joy Skorge, SVP of Mortgage Lending, worked tirelessly throughout the entire process, coordinating with title company, my insurance company, etc., and kept in constant contact to keep us informed every step of the way. We closed escrow very quickly and were able to start enjoying our hone right away.
Stanley F. - Ewa Beach, HI | Sep 2021
Joy Skorge and her team were absolutely the best friendly and professional
Paxton B. - Mililani, HI | Apr 2021
The service from Joy Skorge and team was absolutely outstanding.
Paul M. | Aug 2020
Joy is excellent at her job and extremely friendly and approachable.
Issar D. | Dec 2020
Worked hard, long and wanted what was best for me and my family.
Benjamin L. | Jan 2021
Above and beyond customer service
Joseph M. | Aug 2020
Extremely helpful, knowledgeable, and professional.
Christopher H. | Sep 2020
Excellent service and responsiveness.
Robert H. | Oct 2020
Made my first time home buying experience easy and painless.
kyle c. | Nov 2020
The service was extremely fast with very convenient online communication, ability to securely upload and sign documents online. Joy went the extra mile to ensure fast recording of the HELOC closure so we could get to closing that much faster.
Noah S. | Dec 2020
Joy helped me understand any questions and concerns I had. She helped me make decisions with what I was comfortable with
Jessica N. | Jan 2021
Joy Skorge was very responsive to all my inquiries. She was very knowledgable and was able to effectively walk me through all my paperwork. Both her and the rest of the team that worked on my mortgage did alot to help me get into my house as soon as possible, even managing to shave days off of closing, after it was delayed due to difficulties with my HR team. I feel that Joy went to bat for me several time and made sure I got the best deal possible. I'm very pleased with your service.
Matthew S. | Jul 2020
Excellent Customer Service by Joy Skorge!!!
Randal B. | Jul 2020
It was a very smooth process. Someone was always available to answer any questions that we may have.
Ronald C. | May 2020
Guaranteed Rate made the process extremely easy to navigate. The support I received was quick, professional, and accommodating to everything I needed.
Cassandra C. | May 2020
Very satisfied with the whole process
Kamaileopuulani O. | Dec 2019
Communication was great and they were extremely responsive.
Earl H. | Dec 2019
Joy Skorge streamlined the process so that I was able to understand what was being asked of me. She was always in good humor and very pleasant to work with.
Jennifer T. | July 2019
I LOVED the checklist. It made uploading documents and keeping up with what I needed to complete so much easier. I am a list person. Joy was so accommodating and AMAZING.
Kelcie N. | June 2019
Joy was a pleasure to work with. I will definitely be recommending her to others In fact I've told co-workers . Thanks for everything!!!
Robert C. | April 2019
Joy Skorge was wonderful and always available to answer my questions (day or night!). Everyone was really helpful and accessible. Greatly appreciate the mortgage help and the education!
Dina S. | March 2019
I received amazing service that was professional and quick. I really appreciate the quality assistance I experienced during my homeownership journey. Thank you so much!
Cassandra C. | March 2019
Joy and her team at Guaranteed Rate made the financial side of buying a home easy and understandable, and especially as a first-time homebuyer, her help and professionalism didn’t stop at the bare minimum; she consistently went above and beyond in providing answers and knowledge that made the process much less daunting than if I hadn’t had her help. Will definitely be using her and her team in the future!
Sarah C. - Honolulu, HI | May 2022
Joy Skorge was absolutely AMAZING! She was so responsive and helpful during every step of the process. We are first time home buyers and Joy made the process so simple by keeping us informed, updated, and clear about what we would be expecting. Admittedly, we thought we found a better quote through another lender and Joy went above and beyond to try and match that rate. Turns out there was an error with the rate and Joy supported us getting a better "deal" because she understood that we needed the extra money. A week later, nearly two to three weeks before our scheduled closing date, Joy thankfully agreed to re-open our application and worked crazy to catch up on the week that she closed our application. Joy has been great throughout this whole process and we will definitely be recommending her for the future!
Brock K. | February 2019
Joy Skorge and her team were outstanding. We couldn't be happier with the entire process.
Daniel S. - Honolulu, HI | May 2022
Joy Skorge was outstanding, professional and provided impeccable customer service.
Michael R. - Ewa Beach, HI | Jun 2022