What people are saying... What people are saying... Back to profile
Kelly is amazing! I have used her for all my loan transactions and will continue to. I have also referred friends and family to her and they feel the same way!
Maura R. | Mar 2021
Kelly was understanding and efficient. She made the whole process way easier and was always willing to listen. Kelly kept constant communication, too, which helped us know what step was next. I’m so happy she was able to help us buy our first house. Overall great experience!
Erika K. | Mar 2021
Kelly was absolutely wonderful to work with. My girlfriend and I are first time home buyers and the process was very intimating. Kelly made us feel at ease and comfortable. She answered all our questions promptly and was always there when we needed her. I couldn’t be more happy with the excellent service she provided. Thank you!!
Garrett J. | Mar 2021
Working with Kelly is easily one of the best customer service experiences I've ever had. She was always available for questions and answered them thoroughly, going deep into technical details when we asked about them. She did so in a very friendly and approachable way too! At the beginning of my home search, I figured I might go with an online lender but from the very first call with Kelly I completely changed my mind and am so happy I did. Very competitive rates too. Thanks Kelly!
Emily L. | Mar 2021
Kelly was amazing to work with, I couldn’t imagine it having gone any better. I would unquestionably recommend her and Stearns to anyone.
Matt S. | Mar 2021
Kelly is such a pleasure to work with. She goes above and beyond to keep her clients informed throughout the process and guides you every step of the way. I would highly recommend her to anyone needing her type of services. Thank you Kelly!
Jeremy V. | Mar 2021
One can always depend on Kelly. More than once.
Terence B. | Mar 2021
Very thorough, and quick. Thank You
Socorro D. | Mar 2021
Anthony A. | Feb 2021
Kelly was extremely organized, on top of things, and walked me through every step of the process in a kind and supportive way. I am so appreciative of her advise and help.
Amelia D. | Feb 2021
The quick responses
Stephanie R. | Feb 2021
Kelly is very professional and very personable. She answered all of our questions without ever making us feel like we were taking up too much of her time. We were referred to her by someone we trust , and we used her to a second time to lower our house payment. We felt okay to send friends to her and she helped them like we knew she would! Thanks again Kelly!
Dennis D. | Feb 2021
Kelly promptly answered all questions we had, and we had many. She helped us through when we didn't understand computer dealings. Would definitely go back to her and have already referred friends and family to her.
Paula D. | Feb 2021
Kelly was very professional, friendly and always there ready to answer questions.
Jorge D. | Feb 2021
Very pleased with how quick and transparent the service was administered. Appreciated how smoothly everything was explained and handled.
Jeffrey A. | Feb 2021
Great service and experience. Kelly is excellent.
Edward W. | Feb 2021
Kelly was very responsive, knowledgeable in answering my questions and giving me information, and overall just pleasant to work with (no negative aspects at all).
Brandon V. | Feb 2021
Had a great experience from the beginning when we first bought our house. Kelly kept in touch, always send out nice emails. So when its time to remortgage I know exactly who to call. Really great at communicating every step of transaction. Felt the sincerity. Great service.
Irish A. | Feb 2021
Kelly was right there with me, told me step by step what to do, and what to expect. She is a very nice lady to work with! I will definitely recommend her to anyone looking to refi!
Terri D. | Feb 2021
Good communication and quick service
George R. | Feb 2021
Kelly is very knowledgeable at what she does. She returns all phone calls as soon as she is able. She is friendly and made me feel comfortable no matter what my question was. I would absolutely recommend Kelly and Stearns Lending.
Maria D. | Feb 2021
Kelly was awesome during the entire process!
Joshua C. | Feb 2021
Kelly made this entire process so easy. Was quick to respond & answered all questions.
Michael B. | Feb 2021
Kelly was very helpful and thorough throughout the process, she always made sure to get back to me within a day of me reaching out, usually within a few hours.
Natalie R. | Feb 2021
Working with Kelly was so easy. She answered all our questions & walked us thru the entire process from beginning to end. Very enjoyable experience.
Karen B. | Feb 2021
Kelly is pleasant, knowledgeable and responsive.
Deah H. | Feb 2021
I have never work with a beautiful and amazing person like Kelly I will do it over again if I had to great personality. :)
Olga C. | Feb 2021
Kelly answered all of my questions no matter what time I texted or called. If she could not answer my question she would let me know and ask the appropriate person and get right back to me. I alway felt that she was looking out for what was best for me.
Rachel A. | Feb 2021
A quick and efficient transaction with Kelly. Highly recommended.
Timothy W. | Feb 2021
Kelly is Awesome! Very nice and friendly, down to earth and really explained every question I had, even if it was something I already asked before.
Angel G. | Jan 2021
It was a great experience working with Kelly. Very proactive and responsive to all questions and concerns. I would recommend Kelly to all family and friends.
Harish J. | Jan 2021
Very responsive by text or phone. Knowledgeable, patient, sharp.
Brooke V. | Jan 2021
Kelly was very professional and straight forward. She informed us at all times on where we were in the process. Her timeline and quotes we’re very exact which gave us a sense of relief. We didn’t experience anything unexpected. We are very happy with our experience.
Claudia N. | Jan 2021
She's fast and responsive, I get answer within minutes of contacting her. I have purchased and refinanced many times with other companies, but this is the best experience that I have. Thank you, Kelly!
Quoc P. | Jan 2021
It was as if we had a close friend that happened to be in the refinance business. Kelly was always available and took as much time as needed to help with any questions. We will definitely recommend Kelly to anyone looking to buy or refinance.
Alan M. | Jan 2021
Kelly answered every question we had for her in a timely manner. She went above and beyond to make sure we were well informed during the process. As a first time home buyer, I am so glad we went with her.
Natalia P. | Jan 2021
Simple and organized. No surprises. Kelly and Kyle are so easy to work with. They have done several loans for me. And I often refer friends and family!!
Melissa W. | Jan 2021
Kelly was very professional and easy to work with. She had the answers to all of my questions. Everything went very smooth. Highly recommended.
Thomas M. | Jan 2021
Our experience was excellent, Kelly is very communicative throughout the whole process and helpful every step of the way.
Laura M. | Jan 2021
Kelly and Kyle are awesome to work with!
Joseph A. | Jan 2021
Kelly is very knowledgeable and makes it easy. She has handled several loans for us and each time was handled extremely well.
Daniel G. | Jan 2021
The entire team was respectful, knowledgeable and most importantly, always available when needed. They kept me informed every aspect and made sure I understood the process. I will definitely use them again.
Travis P. | Jan 2021
this is the second time I work with them and I'm very happy. I was posted of every detail throughout the entire prosses. It was a pleasure working with them.
Agustin C. | Jan 2021
Very fast, great response times along with communication.
Kyle S. | Jan 2021
Kelly is a competent, professional, empathetic, efficient, sharp, and effective communicator. She does what she says she will do. She follows up and makes sure things are done to the satisfaction of her clients.
Nira C. | Jan 2021
Kelly has such a pleasant attitude, very courteous, efficient, timely, very knowledgeable and very helpful. She seems to enjoy what she does and in turn I enjoy working with her. Exceptional employee.
Leticia H. | Jan 2021
This is the second time this year that I have used Kelly's services. My wife and I purchased a house in May using Kelly's services and were so impressed, that we decided to have her refinance our rental house. She is wonderful to work with and will promptly answer any questions that you may have. Purchasing or refinancing a home through Kelly is something that I would recommend to anyone and we will be using her services again for our next home purchase.
Kory B. | Jan 2021
My wife was the one handling our refi , every time she would menchin anything regarding the our refi it was always good news . Everything went smooth , this is our third time going with Kelly Manderscheid, what I liked no question to redickuless and her get things done attitude gives me peace of mind. " GREAT JOB Kelly "
David H. | Jan 2021
Kelly is the absolute sweetest! She is someone who really cares about you and helping people and not just trying to make a sale. Stearns also had the best rate out there at the time I was looking. Extremely happy! Thank you!
Kelley M. | Dec 2020
Kelly kept me informed at every step of the loan process and promptly responded to the few questions I had.
Daniel M. | Dec 2020
She made it so easy and effortless for us to complete our Refi.
Tiffany C. | Dec 2020
The service that I have received was awesome. Kelly and her team are super friendly make themselves available whenever you have a question or just not sure about what you are looking at. I will continue to be a life long customer of Kelly Mandersceid.
Russell H. | Dec 2020
True manifestation of Excellent Customer Service! Kelly is awesome, she was very clear & concise, friendly, knowledgeable, beautiful, kind-hearted, honest, fast & reliable, prompt, and always accessible... In short, i really like doing business with her again in the future maybe... Thank you!
Ederito S. | Dec 2020
She was AMAZING!Went above and beyond for us!!
Cynthia S. | Dec 2020
Kelly was great it all went smooth due to her diligence.
Omar P. | Dec 2020
Great communication and excellent service. Thank you Kelly.
Brenda C. | Dec 2020
Communication- Kelly called and emailed all along the way. Flexibility- accepting new ways and possible methods of sharing needed information
Casey C. | Dec 2020
Kelly is amazing very professional and very helpful. I know I can be difficult at times and she was very patient with me. Would definitely recommend her to my friends and family
James D. | Dec 2020
Kelly is awesome! Very professional but also connects on personable level. She kept me informed all the way through this process. Great experience! Thank you fir all if the support!
Kirsten W. | Dec 2020
Wow. Where do I begin. Laughing. Pleasant. Feel like family. Comfortable to talk to. Quick to respond. Accurate information. Thank you for you service
Lorna M. | Dec 2020
Kelly made the process smooth and kept me informed throughout.
Sandra P. | Dec 2020
She helped us navigate the loan requirements quickly and efficiently. Thank you.
Cynthia K. | Dec 2020
Kelly was great! Throughout our entire process she was very supportive, efficient, and professional. We would definitely recommend to our friends and family. Thank you again Kelly!
Patricia J. | Dec 2020
I am grateful that Kelly helped us reduce are interest rate. Everything was smooth and I will highly recommend her to my family , friends and colleagues.
Patrisia N. | Dec 2020
Kelly was super responsive when we had questions or needed assistance. Professional and friendly.
Maria D. | Dec 2020
Kelly goes above and beyond! She is very thorough and her great communication is 2nd to none. through every stage of the refinance process. She makes it much easier and you have a great sense of peace of mind that everything is in good hands. She is awesome in every aspect, and we are always happy with her service.
Quoc N. | Dec 2020
Great communication and overall 100% customer satisfaction.
Donovan J. | Dec 2020
Kelly was great to work with. Always available and always willing to help answer our question throughout the entire process.
Edmundo R. | Dec 2020
Went above and beyond what they had to do their the best
Michael B. | Dec 2020
Raffi H. | Dec 2020
Kelly made the whole refinance process so pleasant and as easy as possible. She is incredibly friendly, approachable, and accessible. She was available all the time for any questions- seems like no matter what time of day! This has been the BEST refinance process I have ever done. I look forward to working with her for any future business.
Cynthia U. | Dec 2020
Kelly was all over it. She must work 18 hours a day. Great communication via phone, Tex , email. If she sent email if you did not respond in 24 hours she would call you. Always in great spirits, very accessible.
John K. | Dec 2020
Great communication, friendly, patient and answered any questions I had.
Evelyn K. | Nov 2020
She's a very hood communicator and was very on top of every step that's why she's so efficient! Another very good quality is she's a good listener ??
Yvonne M. | Nov 2020
Was a great comunicación and very responsible person. Appreciate all the efforts.
Carolina L. | Nov 2020
Ronald M. | Nov 2020
Kelly is very helpful through the whole process makes everything much easier for you
Leonor M. | Nov 2020
It was an awesome experience working with kelly and I will be referring her to any future homebuyers I know!
Andrew K. | Nov 2020
Kelly communicated with me, by text or phone, keeping me updated with the my refinance process, and making herself available at all times! She provided me with excellent, attentive. and supportive service.
Pauline G. | Nov 2020
Kelly was patient, thorough and professional. We will definitely be using her again for any future home/loan purchase!
Whitney K. | Nov 2020
Kelly is great and has helped me and my family for many years! She is always quick to get back to me with any questions or concerns I have.
Danilo D. | Nov 2020
Kelly was very informative and kept in touch with us through the entire process.
Michael G. | Nov 2020
Quick response to any questions or concerns. They were kind and patient. A delight to do business with.
Kimberly S. | Nov 2020
All went very smooth and successful with my loan. Kelly is the best !
Jennifer B. | Nov 2020
Kindness, communication and peace of mind- that's what Kelly gave us. We felt secure and taken care of. Her customer service is amazing!
Edgar S. | Nov 2020
Kelly was very quick with paperwork and very informative. Answered any question we had without hesitation! It was a great experience and I would highly recommended her to anyone!
Murphy T. | Nov 2020
Kelly, was very attentive and kept me well informed.
Kenton M. | Nov 2020
Our experience with Kelly was fantastic. She is very patient and answered all of our questions we had along the way. She was there every step of the way and made the process very smooth.
Namrata S. | Nov 2020
Excellent communication! Always there to guide us through questions. Competitive rates. Very easy process and smooth transaction. Thanks Kelly!
Jared B. | Oct 2020
Kyle and Kelly made things go smoothly from start to finish.
David L. | Oct 2020
Kelly was great to work with!!
Cynthia M. | Oct 2020
Kelly was very easily to talk with and she answered questions very simply and clear responses. Her assistant also was very easy to work with. He guided me through the process of the first batch of paperwork that needed signing on line. He stayed with me all the way. That was very comforting when I wasn't sure what I was doing. I appreciated that very much.
Virginia K. | Oct 2020
East to work with and now done all online. Documents signed at my house.
William Y. | Oct 2020
There was a difficult issue regarding the ability to recast the loan in the future. It was a deal-breaker for me. Kelly was very clear and honest about what could and could not be done. In the end, I was very appreciative of her honesty.
Ricardo S. | Oct 2020
Very knowledgeable and personable
Douglas M. | Oct 2020
Kelly was professional and personable. She responded so quickly to questions. She was patient when it took me more time to resolve an issue. I am thankful that she was my mortgage broker. It made the experience so much easier.
Margaret L. | Oct 2020
We are so pleased with the service given to us by Kelly Manderscheid. She was of assistance to us from start to finish and was more than available to answer any questions. She is a true asset to any company and only brings pride and workmanship.
Donald S. | Oct 2020
She is the BEST. So kind and knowledgeable about each and every situation. We have recommended Kelly to our friends on several occasions and they to enjoyed every aspect of their journey with her. My wife and I have worked with Kelly on new home loans and refinancing frequently and never have we been disappointed. She delivers excellence at every turn and is a woman of unique integrity.
Lance S. | Oct 2020
Kelly was helpful, prompt and friendly! She was able to answer any questions I had quickly and made sure I understood what was going on step-by-step. I look forward to working with her again when I refinance again in a few years! Thank you Kelly!
Monica C. | Oct 2020
Kelly is a very energetic and professional person. She answered every question and phone call regarding our loan. She is a delight to speak too and is always very positive about what she is doing. Sterns is very lucky to have her on their team.
Henry K. | Oct 2020
Fair, honest and professional.
Catheryne B. | Oct 2020
Kelly is attentive to her clients needs and understands her craft extremely well. She answered all of my questions when I had any and also, showed genuine interest in any dilemma we faced, such that she helped resolve any difficulties. V/R
Andrew B. | Oct 2020
Kelly is the absolute best at what she does.Her expertise and professionalism are unmatched.We are so very fortunate to have had Kelly and her team work so diligently on our behalf.
Debra E. | Oct 2020
This is the 3rd time I’ve worked with Kelly, and she never disappoints. She’s always in communication, helpful, fast, and honest. She’s also very warm and makes you feel comfortable. She’s wonderful
Jatya R. | Oct 2020
Kelly was on track, clear and precise in all of her communications from the start of the loan process. I appreciate her professionalism and help through every stage of my home purchase. I would highly recommend her and Sterns lending. Kindly, Jeanette Risco
Jeanette R. | Oct 2020
Kelly and her team are very great at what they do. She is always there to answer any questions. Quick responses, and gets the job done without hassle! Thank you for your service
Bradley P. | Oct 2020
What made my experience with Kelly so outstanding was not only her efficiency and professionalism, but her humanity: she treated me like a friend as much as a client. I really couldn't have asked for a better experience.
Greg C. | Oct 2020
Kelly took care of everything that we wanted. She was straight to the point, and got everything handled in a timely manner. We really appreciate the work that she did for our family.
Michael B. | Oct 2020
My husband and I apricate the service we received from Kelly. Everything was done professionally and timely.
Vanessa S. | Oct 2020
This is the second time we’ve gone through Kelly and once again she was very helpful through the entire process.
Allyson B. | Oct 2020
The year is 2020. My husband and I decided to take an opportunity of buying a townhouse and had to find a lender. Our realtor recommended Kelly and we didn’t regret it. She and her team provided us with help, communication and satisfaction. Every step of the way, Kelly was there to help us out ... don’t know if you know this, but buying property is a pretty long process so having someone as kind, knowledgeable and there for you with answers to your questions is good to have.
Gloria B. | Oct 2020
Kelly was immediately responsive to my e mails and calls. The web site by Stearns was easy to use and accepted all the documents I uploaded
Tommy T. | Oct 2020
Kelly was always available to answer questions and provide clarification through this difficult and confusing process.
Jeremiah M. | Oct 2020
Information when needed. Very pleasant and good natured on the phone. She has always been happy to answer our questions. Thanks again!
Mark H. | Sep 2020
Quick and easy, answered all of the questions and concerns that I had.
Lance C. | Sep 2020
Overall very good experience. We got what we wanted with little trouble or red tape.
William L. | Sep 2020
Kelly is always pleasant to deal with, responds quickly to my questions/concerns and really made the refinance process very easy and smooth.
Alaura M. | Sep 2020
When you're looking to get that mortgage loan you need someone who has confidence and perseverance to get the job done and done in a timely manner. Kelly is your go-to person for that. She takes the bull by the horns and gets it done. She is there every step of the way and is pleasant to deal with to boot. Can't say enough good things how easy she made it all.
Lorri B. | Sep 2020
Kelly is a very good at her job. Very kind and helpful never has an attitude no matter how many questions you have. Shealways sends things to us over the years through email so whenever I am going to do anything with my home I always call Kelly. Her customer service is outstanding and she has a beautiful spirit which is very important to me and my wife.
David S. | Sep 2020
Excellent customer service she was available when called on the phone. Very professional & honest.
Sergio R. | Sep 2020
She mad it so easy and seamless, understood what we needed, and always followed though
Silvio P. | Sep 2020
Kelly is cheerful but efficient. Geeat!
Darlene P. | Sep 2020
Kelly’s positive and friendly attitude makes doing business with her really easy. The staff are very friendly and communication is top notch.
Cesar R. | Sep 2020
Kelly, she is a phenomenal person to interact with she has all the correct information at her hands or she will get it for you .. she’s never misleading she’s so very helpful and guides you in the right direction so there will be no problems financially with your loan or property in the near future I have worked with Kelly three times she’s my go to person when I bought my home and refinanced it was smooth sailing she kept me on top and informed I will always go to her for help thanks again
Benita L. | Sep 2020
Kelly made the process easy, always keeping me informed on what to expect. She is very professional in want she does and very nice.
David O. | Sep 2020
Kelly was Amazing! It was like talking to your Best friend! She was very knowledgeable, personable, and Great at what she does! She made this refi so easy, no stress, and a very good experience! I referred several people to her and the ones she helped loved her also! She is the Best! I would use her again! Linda
Linda L. | Sep 2020
Kelly made it great.
Phillip L. | Sep 2020
Definitely recommend Kelly. I’ve worked with other originators, and she is a pro.
Amy R. | Sep 2020
Kelly was amazing, easy to work with, and you can tell she really cares for her clients. I will not hesitate to recommend her to anyone needed to buy or refinance a home. I appreciate all of your attentions Kelly, thanks for making my cash-out refinance so easy and fast!
Pedro G. | Sep 2020
Linda T. | Sep 2020
Kelly was very responsive at every turn. The Cornerstone escrow was not as thorough. They had mistakes on initial closing docs, as did your office. Also, the appraiser was terrible. He does not know the market and under valued my home by at least $500,000. This did not affect my loan, but in the instance of others who might have less equity in their property. Also, the tiresome questions for proof of salary - on three different occasions was a bit much.
Cynthia B. | Sep 2020
Kelly always returned phone calls or emails to get me the answers I needed for approval on my Loan.
Mary R. | Sep 2020
Kelly is amazing. Has everything under control and keeps me abreast of where my loan is at. Makes the whole process relaxing and unstressfull. Highly recommend her services if you want a easy stress free loan.
Douglas S. | Sep 2020
The ease of transaction, Kelly’s knowledge, everyone involved was helpful and supportive.
Rian R. | Sep 2020
There are 4 reasons we continue to do business with Kelly: 1. She is always available and responsive 2. She provides trustworthy guidance 3. She provides competitive rates and fees 4. She is extremely personable and is a pleasure to do business with.
Richard F. | Sep 2020
Good communication Always on time.
Jose C. | Sep 2020
This was my first home buying experience. What really complicated things was that I decided to purchase a new construction home during a pandemic. Needles to say there were many delays along with the paperwork and stress that comes with buying a home. Kelly walked me through this process with kid gloves. She guided me through each step and answered any questions I had. Thank you Kelly, you are a true professional in your field. Oh, did I forget to mention a great since of humor as well !!
Maurice J. | Sep 2020
Very friendly and timely
Raffi H. | Sep 2020
Well organized.. very efficient ..always there to listen and to help!!
Adelina B. | Sep 2020
The constant feed back that left us fully informed about the process of the loan and its time line. In my forty years of dealing with banks' loans and refinancing, Kelly was the best there is. Friendly, always happy, clear in her instructions, and well informed about the business she is in. Simply, it is for KEEP. I have not met her face to face yet, something that I am looking forward to, someday??
Ghassan B. | Sep 2020
I’m very blessed to have meet Kelly, she was phenomenal when it came to communication she explained every detail of our loan and the process. If I had any questions she was there no matter the time or day, I will for sure recommend her to my friends and family members, she’s there to help and that’s what I liked about her. she very honest and straight forward.
Gabriela S. | Sep 2020
Kelly is very understadable, listens very close to our concerns. Overall great in getting back at us, excellent at resolving our concerns. We are very glad to have worked with her.
Mario V. | Sep 2020
Kelly always answers our question
Juan P. | Sep 2020
fast, professional and just a pleasant team to deal with.
Justin D. | Aug 2020
Excellent Customer service
Lucky C. | Aug 2020
Easy transaction. Escrow process was straightforward. Kelly is prompt to respond to questions and gave us a rate that is competitive in the market. Always enjoy working with her. She feels like they are part of our extended family. Another benefit: they’re in the neighborhood.
Harold A. | Aug 2020
Kelly made my experience effortless and was an absolute pleasure to work with from the beginning to the very end of this process. I am a very please customer!!
Jershaun J. | Aug 2020
Kelly was always very informative, very clear explaining the process. She has a very positive, professional attitude that made me feel very comfortable and confident during the entire process. She made everything super easy, super fast. I would definitely recommend her, and I will, to my friends and relatives. If I would have to grade my experience with her and I would say A++++++
Yanira V. | Aug 2020
Great job Thank you
Esmat M. | Aug 2020
Kelly and her team were amazing! She made the process so easy and quick! Highly recommend. Kelly was extremely responsive and knowledgeable.
Cara U. | Aug 2020
Kelly made the experience purchasing a new home very easy and enjoyable! Thanks Kelly for all your help.
Dennis G. | Aug 2020
The refinance experience was quick and painless. Every step of the process was explained in detail and easy to Understand. Kelly always returned emails same day and usually within an hour or so. Would highly recommend to others.
Kevin J. | Aug 2020
The professional and knowledge base of Kelly. She was also responsive to my needs.
Valerie B. | Aug 2020
Kelly is very efficient. She kept me apprised of all steps of both my home purchase and refi. I will only use Kelly for all future business.
Karen M. | Aug 2020
Kelly has been so supportive and amazing throughout this whole process. She really made it a very easy transaction. I will be referring Kelly to all my friends and family
Todd M. | Aug 2020
Kelly was always available to assist and spent as much time as I needed to walk me through my recent refi. And got me a great rate in 5 weeks from start to funding!
Kim H. | Aug 2020
Kelly helped us every step of the way and answered all of our questions quickly and efficiently!
Steven D. | Aug 2020
It was such an easy and painless experience, compared to other experiences we've had when refinancing our loan. It took less than one month from start to finish, and no glitches--amazing! Thank you!
Dahlia F. | Aug 2020
Kelly is great to work with, she kept us informed each step of the way. This is our 4th time using Kelly and it’s always a pleasure!
Thomas P. | Aug 2020
The relationship Kelly builds with her clients is what makes her special. She always has a very personable touch. Easy to with with!
Nancy M. | Aug 2020
First and foremost, I would like to thank Kelly for her guidance and support throughout the entire loan process. The process of buying a home can be very much intimidating, let alone in a different state; however, working with Kelly made the process much more smoother as she made herself available to answer all our questions and concerns. I highly recommend Kelly and the rest of the Stearns lending team. Thank you kelly! -The Guzman's
Martin G. | Aug 2020
From start to end, Kelly made the whole process easy! She kept us informed throughout the loan process and told us exactly what paperwork she needed. She is personable!
Jeffrey T. | Aug 2020
Kelly is super knowledgable, very friendly and professional and communicates all info rapidly. Excellent experience.
Nathan L. | Aug 2020
Everything went very smoothly and we were well informed all along the way.
Sandra A. | Aug 2020
Every step of the way Kelly, or Kyle, were there for us. We are not very tech savvy, and they patiently gave us guidance through the process. Truly assets to their profession.
Paula D. | Aug 2020
Kelly response to phone calls or emails was immediate, never had to wait.
Mark P. | Aug 2020
We were having issues with our previous mortage company, Kelly was refered to us by a friend, and we were very quickly able to get refinanced.
Alex E. | Aug 2020
Kelly was wonderful from day one! Any question I had she would always make herself available and help me understand. Not just give me a quick answer but made sure she explained it till I understood. I honestly believe that made her special and one of a kind. I would definitely recommend her to anyone going thru this process for their first time. Kelly is so professional, yet cares about her clients immensely. Thank you KELLY!!!
Jaime P. | Aug 2020
thank you Kelly and staff for keeping us updated on our refi, and moving the process along quickly
Stacey P. | Aug 2020
Kelly's patience is beyond anything I've ever seen! She'll explain the same thing to you over and over and over again with the same positive attitude. She works around your schedule and is always available to again answer any questions you have. This is my second time working with kelly and she was nothing less than great both times! I truly appreciate her help and patience
Angela H. | Jul 2020
Once again had a great experience!
Reyna F. | Jul 2020
Even thought I was only partially involved in the refinance process, my wife informed me of the great service she received from Kelly...yet again.
Eduardo O. | Jul 2020
Kelly was very helpful and informative throughout the whole the loan process. We truly felt supported with her knowledge and patience. Highly recommended.
Guadalupe S. | Jul 2020
Kelly made the process simple and communicated through the whole process from beginning to end! I have already referred some co workers to her.
Danielle G. | Jul 2020
Kelly is always quick to respond and insightful. This is my second smooth transaction with Kelly and her team.
Alexander A. | Jul 2020
All I can say is that Kelly does a great job. She works thru the loan process in a very clear and responsible way. Thank you Kelly.
Gustavo T. | Jul 2020
So friendly, forthcoming, clear, and always available! Kelly is a rockstar and we will recommend her to anyone looking for recommendations!
Andrew F. | Jul 2020
Amazing communication and patience with all of our questions! Took care of so much, we never worried about the next step, or what else we had to do, because she did such an amazing job of communicating and keeping us updated! Honest, kind, easy to work with, and KNOWS her stuff! Such a great experience!
Laura F. | Jul 2020
Kelly and her team help me refi my house twice, she always keep me updated with everything going on... I referred my bestie and my others friends to her...Kelly and her team does a great job and get it done ASAP.
Maria C. | Jul 2020
Kelly is great to work with, keeps you informed throughout the process
Darla A. | Jul 2020
It’s simple! “Kelly”. She’s wonderful, keeps us in the the loop, looks out for our best interest and makes sure all the boxes are checked! Thank you Kelly.
Michael A. | Jul 2020
Very responsive; Stearns online application is a great tool
Ritchie P. | Jul 2020
She is professional, friendly, understanding and communicative
Maged R. | Jul 2020
Great Job! Great Experience! I would recommend this Team to family and friends. :)
Rebecca F. | Jul 2020
Kelly and her associates were very attentive and answered all our questions. We would highly recommend! Thank you for everything! I'm including my wife, Cathy, in this survey. Sincerely, Cathy & Ron Pruter
Ronald P. | Jul 2020
Kelly was on top of things at all times. She was very helpful and guided me has always looked out for my best interest she always informed me and educated me on whole process I am very grateful and feel blessed to have Kelly and her team help me and making it happen for me as a single mother and help make my dream a reality.
Brenda M. | Jul 2020
Even though we live a good distance from Kelly's office we were able, with the help of Secure e-mail and Phone, to easily complete our Refinance timely.
Stephen A. | Jul 2020
Hazzle FREE. Always enjoy her pleasant ways in communicating with us.
Hector O. | Jul 2020
Kelly provided continuous updates and was always available to answer any questions when needed.
Luis S. | Jul 2020
The experience of buying our home was pretty stressful and a lot of delays were made which made it harder. I think it made a great experience thanks to Kelly and Johnna if it wasn’t for them keeping us up to date and calm about it all we probably would have dropped out of buying our home. We are so great full they were there to keep our hope and vision on track.
Karina M. | Jul 2020
This was my husband's and I first time buying a home and never did we think the process would be so smooth and easy. Kelly and her team kept us updated the entire time and made our 1st home buying experience stress free! Highly recommend Kelly, she's awesome!
Kimberly R. | Jul 2020
This experience has been the worse experience I’ve ever had buying a house. We kept getting delays every month. We never knew if we were ever going to move into this place. To be completely honest, I would’ve rather pulled out and take a loss in down payment than continue if it weren’t for Kelly and Johnna who were able to keep a great positive attitude and reassuring us it will get better. Thanks to them 2 great, hard working and positive woman,for a bad situation into a great outcome.
Ramon C. | Jul 2020
very informative and addresses all questions
Sammy E. | Jun 2020
She answered and returned calls immediately. Was open and honest during the process
Samantha T. | Jun 2020
Tha thing that most impressed me was the speed in which it took to process my loan. From the time I first spoke with Streans to closing was lightning fast. No two and three times asking for the same docs. I was highly satisfied and will recommend Streans to anyone looking to finance or refinance a home loan. No BS R.O.
Richard O. | Jun 2020
Kelly and her team are fast, efficient, knowledgeable and friendly. I highly Recommend her and have!
Lise A. | Jun 2020
It was pretty smooth and Kelly was professional and courteous.
Paola P. | Jun 2020
Instant response time to questions and concerns. Pre-approval process was faster than other options by days and, with one bank, over a week. Open communication line throughout the loan/underwriting process. I will be highly recommend Kelly to anyone looking to begin the mortgage application process.
Michael F. | Jun 2020
Kelly kept us informed through the entire process answering all of our questions. She is very pleasant to work with.
Jacob U. | Jun 2020
We are so impressed with Kelly. She has helped us a few times now and each time has been top of the line service. Her response time to reply to us is always fast, and she answers all our questions we have. She makes this process for us beyond easy and non stressful! Thank you Kelly once again for your amazing service!!!
Kimberly B. | Jun 2020
The process was made more accessible by Kelly and her team-friendly group. They answered all of our questions and were very accessible at all times. Overall, we had a pleasant experience and would highly recommend Kelly and her team.
Stefanie G. | Jun 2020
Kelly was totally amazing with everything she explained things perfectly along the way and sped things up so we actually closed ahead of schedule.
Karina G. | Jun 2020
It was as a pleasure dealing with you. Your knowledge, pleasant personality and quickness to return my calls made the experience so easy.
Jacqueline G. | Jun 2020
Kelly is always attentive to any questions or requests you have, she is literally one call away! It’s always a smooth transaction working with her and her team!
David H. | Jun 2020
Working with Kelly is always such a seamless process! Her customer service, communication and care is nothing short of amazing! Her hard work is very much appreciated!
Gerica H. | Jun 2020
Kelly was very efficient and responsive throughout the entire process. Her expertise and knowledge made for a smooth and stress free transaction.
Andrea P. | Jun 2020
This is my second time working with Kelly and she is great. She is always responsive, friendly, and understands how to get customers through the loan process quickly and smoothly. Highly recommend for anyone.
Peniel P. | Jun 2020
Very personal experience
Gilbert W. | Jun 2020
Kelly answered all our questions and kept us informed throughout
Olayza L. | Jun 2020
Kelly is a total sweetheart and she always answered my questions very quickly and professionally. She was always easy to get a hold of and always made time to guide me through the home buying process.
Arnol G. | Jun 2020
Kelly stays in constant communication with updates on your service and the stearns team makes everything so easy!
Kayla F. | Jun 2020
Kelly was a wonderful referral. She helped us throughout our refinancing process. Always attentive and available with any questions we had. She is relatable, patient, and understanding. We were uncertain about refinancing during these difficult times but Kelly made everything easier. Thank you Kelly for all that you've done for us!
Miguel O. | Jun 2020
Kelly is great! She provides excellent customer service. Very patient and always available if you have a question or will call you right back. She made whole process very smooth and stress free.
Eloisa G. | Jun 2020
We felt comfortable from the beginning. The way you made us feel like family. Your team were true professionals and answered every question promptly and accurately.
Timothy F. | May 2020
Kelly did my loan when i purchased my home last year. The experience of her customer service and the delivery exceeded my expectations so it was a no-brainer that i approached her when a possibility of a refinance came imminent. The level of quality and delivery of service remains excellent and she and her team kept me updated during the entire loan process. Thank you Kelly and your team for making the transactions effortless. You gave me peace of mind and helped me saved tons of money too!
Maricar M. | May 2020
Kelly was always available whenever I have any questions and I had a lot. She is very reliable and she have all answers to all my questions.
Elect A. | May 2020
Good clear communication and everything very timely
Douglas K. | May 2020
Our refinance was fast, professionally done! Kelly and Kyle make a great Team! It takes team work for a smooth transaction. I would highly recommend them to service your purchase or refinance.
Rebecca F. | May 2020
Kelly was hands on and always available for questions...this instilled confidence that the my interests were protected.
Richard F. | May 2020
Prompt communication including after hours and over the weekends, having digital platform that allowed to upload documents securely and mostly a paper free transactions.
Astkhik A. | May 2020
This is my second experience doing a refi with Kelly. Both times she was knowledgeable, friendly and accommodating. She guided me through the process and was patient with things I didn't know or understand. The timelines ran smoothly and I have been extremely pleased both times.
Paula G. | May 2020
Kelly was awesome! She kept me informed throughout the entire process. Thank you very much I really appreciate it!Thank you very much I really appreciate it
Matthew G. | May 2020
We have Kelly helping us for the last 9 years and we just like how grate she is in what she does. I would not change her....thanks a lot Kelly.
Raul G. | May 2020
Very friendly, professional And fast
Ricardo K. | May 2020
Thanks for making the refi experience easy. You were always available for questions and I greatly appreciate the quick responses. The notifications and reminders of what I needed to do were very helpful. Thanks again
Travis P. | May 2020
Have you ever heard of a 12 day escrow? That is what Kelly was able to do for us! Kelly was amazing to work with throughout the entire process.
Samuel Z. | May 2020
Kelly did an awesome job as always. She helps navigate through the process and provides clarity on everything. Excellent communication and very reliable. Would recommend to everyone!
Jeremy V. | May 2020
We’re very satisfied with the services provided by Kelly. She is professional and responsive to our inquiries. This is our third time using Kelly’s service for our financing and most likely won’t be the last.
Hieu B. | May 2020
Kelly made the home buying process quick and easy. She quickly responds to any questions you may have. She made purchasing a home much easier compared to my last home purchase. I will be using her for all future home purchases.
Kory B. | May 2020
Kelly is very professinal and very smart on everythlng that she does we ere very happy to be working with her and will continue on the future to work with her we highley recomend her to everybody to get a loan.
Patricia J. | May 2020
Kenneth V. | May 2020
Kelly was always accessible on the phone. She responded to communications quickly and was always able to answer my questions. She gave me options without making my decision for me which I appreciated.
Victoria S. | May 2020
This is the third transaction I’ve done with Kelly, and there just isn’t enough space for all the good things I could say about her. She is a true gem, and I am fortunate to get to continually work with her! She really has people’s best interests at heart and treats you like a top priority even after you close.
Michelle L. | May 2020
I have used Kelly for years and wouldn’t consider using anyone else. Kelly is informative, knowledgeable, patient and kind. I can’t say enough good stuff to describe how fantastic she is at her job!
Amy B. | May 2020
Kelly is great she takes the time to explain everything thoroughly, her and her team are very nice people who really take care of business, thank you kelly.
Edwin C. | May 2020
Very reliable, knowledgeable and friendly as well as her team
Arturo M. | May 2020
Kelly is very friendly and knowledgeable. Always there to answer any questions. I loved working with her
Sara C. | May 2020
Kelly has been a great help with the refinancing of my home. She helped with my initial home loan as well. I appreciated the fact that she didn’t make me feel like a number and has always been available for any questions or concerns I have had. Thank you Kelly for great customer service.
Shentail A. | Apr 2020
Kelly was on top of everything along with always being very kind and supportive
Kristen S. | Apr 2020
Hassle free, expedited top notch service!
Rene T. | Apr 2020
During the C19 crises. She made it easy on me and my family.
David S. | Apr 2020
We recently finish our Refi with Kelly, she was amazing as always. She is our go-to person for all related home loan options. Can’t express our gratitude to Kelly enough, she makes you feel like family through your the whole process. Kelly, Thank you again and again for your help!
Quoc N. | Apr 2020
Kelly kept me informed throughout the whole process. She was prompt to respond whenever I had questions. She is very professional and kind.
Giana Z. | Apr 2020
It was so great dealing with kelly.she helped with my loan.she was there everytime I needed her I really recommend her.
Santos L. | Apr 2020
She was here every step of the way. Very knowledgeable about the industry and will let all my friends know about Kelly
Mary C. | Apr 2020
Excellent job you’ve done for us. Please keep up the great job. Thanks
Dzung T. | Apr 2020
This is the 4th time working with Kelly and her staff and the service has been impeccable. I will be using Kelly in future once again!
Victorio C. | Apr 2020
Kelly was very responsive and a pleasure to work with.
Kim M. | Apr 2020
Kristy P. | Apr 2020
Very informative, and patient. I asked questions about this process due to be a first time buyer and tmshe waa very knowledgeable. Great service! Thank you
Odeli R. | Apr 2020
Kelly was responsive quickly. When she didn't have an answer at the moment she gave us a time when she would get back to us. So she set reasonable expectations. She was always willing to get on a call.
Maria D. | Apr 2020
Kelly kept us apprised of the process the entire way, was unfailingly helpful and friendly. She made sure the process went quickly and more to our liking...painlessly. She is on top of her game!
Jeffrey K. | Apr 2020
Love My Stearns team, not only do we work together on a daily basis but being in the business myself, I have seen the difference between Kelly’s work ethics vs other lenders. Kelly is so knowledgeable and passionate about her job! She does not BS you and will tell you why she believes this option is the best one for you. And to top it off her communication is exceptional (just like all her clients tell us) she is always available for you no matter the time of the day. Thank you Stearns Team!
Jennifer C. | Apr 2020
Kelly was up front and on point with all of the information given and needed to get the re-finance completed. She was punctual on returning calls and providing the best advice and ultimately got the best rate possible.
Brandon D. | Apr 2020
Kelly was extremely kind and patient even when delays were caused by the bank. She made herself available throughout the process and was willing to stop and explain any questions I had and to offer any help that might be needed. This was the first major financial transaction I have needed to take for my family since my husband passed away about six months ago, I was feeling a bit anxious about it and was particularly grateful for her willingness to walk me step by step through the process.
Kim K. | Apr 2020
The communication and the quickness everything was accomplished.
Joshua C. | Mar 2020
Kelly is a very outstanding loan officer that been helping us since in the beginning in our journey to find our 1st home. She explained everything clearly & detail also always willing to answers our questions. We will definitely ask her help again in the future if we need to refinance etc. Kelly, once again thank you so much for all your help! May God bless you always!
Wahyu S. | Mar 2020
This is the second loan that Kelly has helped me with. Both loans the process was efficient, smooth, fast and great communication throughout the process. I hope to be back soon for the third loan :0)
Ronaldo O. | Mar 2020
Kelly is professional, efficient, nice, always available, and an all around pleasure to work with. She has assembled an experienced and capable team. Together they insure that the necessary work gets done on time regardless of time of day. My family and I can’t thank her enough.
Ryan B. | Mar 2020
Kelly is always available to answer any questions or concerns that I may have. It makes me feel confident in the decisions I am making.
Jennifer C. | Mar 2020
Working with all of you on my new adventure of buying a home has been Very greatI’m sure you all have the same affect on everyone you have helped
Bobby T. | Mar 2020
I appreciate the extra communication at each step of the process. Kelly worked with our financial planner to notify her as well, and just knowing that we were all working together toward my family's financial plan was very gratifying. I also appreciated how quickly things happened when we changed our minds and needed help completing the task.
Amy V. | Mar 2020
Kelly was a pleasure to work with and was extremely kind and helpful throughout the entire process! She was easy to get in contact with any time we had questions and was available to us whenever we needed which was so valuable.
Karen Y. | Mar 2020
Kelly is an awesome worker and an excellent communicator. She is a true manifestation of the word Customer Service with par excellence! Very clear, precise, friendly, and highly recommendable!
Ederito S. | Mar 2020
I want to thank Kelly for guiding us throughout our purchase .she was alway available to answer any questions we had . If we emailed her she responded in a timely manner .She always updated us about our loan . We are very happy with the experience . She’s a ??????????person . Thank you Kelly
Veronica N. | Mar 2020
Responding on timely and very professional. Kelly, johnna and the whole team.
Carlos N. | Mar 2020
Kelly is awesome, unbelievably hard worker. And gets stuff done well in advance. She kept us updated if we needed to do anything and always responded to calls/emails. I won’t use anyone other than Kelly in the future.
Ian H. | Mar 2020
She are the best , she help me a lot
Melissa N. | Mar 2020
My wife and I are so glad we chose to work with Kelly. She made the whole process and smooth as possible. She was always available whenever I had a question, and if she wasn't she would always call back. Kelly has a great attitude and it was a pleasure to work with her. If ever I need her services again she will be the first person to call. Thank you Kelly for everything.
Ulises C. | Mar 2020
Since day one Kelly was there to answer any of my questions help me and guide me in every step of the process. In general anything you need she will help and advice you on the right path.
Rogelio M. | Mar 2020
Kelly made my experience very pleasant and guide me with my loan every step of the way. I would recommend her highly to a family member or a friend.
Anel Z. | Feb 2020
Every was incredible from beginning to end. She was extremely knowledgeable and answered every single question we had Throughout the entire painless process...I will recommend Kelly to anyone in need of a loan! She is amazing!!!
Alex O. | Feb 2020
Kelly is efficient and so excellent in ALL she does. An absolute beautiful experience with he now for the third time. Would not want anyone else. Completely honest and forthright. My wife and I are so pleased with her Lance
Lance S. | Feb 2020
Kelly is prompt in her correspondence, we are NEVER out of the loop with her. We know we can trust her with big decisions, and we have...several times! Everything goes according to how she tells us it will-no surprises! And we will always turn to her with future needs, because we value integrity over all else!
Laura S. | Feb 2020
This is my second transaction with Kelly at Stearns. Great communication, she makes things so easy and fast. Great working with you. Thank you so much. Highly recommended!
Francesca S. | Feb 2020
She was always ready to answer any questions we had, she was very detailed and knowledgeable in her explanations.
Karina O. | Feb 2020
Attention to detail.
Patricia S. | Feb 2020
The experience was challenging. The people were helpful and that made it great.
Harold S. | Feb 2020
Kelly was awesome and very honest
Sylvia C. | Feb 2020
Kelly and everyone working with her was very kind, communicative and understanding. They also all were extremely prompt in replying to any of my concerns and questions.
Shannon N. | Feb 2020
Kelly was wonderful and always helping with all of my questions.
Michelle B. | Feb 2020
Entire staff made the whole experience less stressful and were there to explain any issues and questions we had anytime.
Clarence P. | Jan 2020
Kelly and her team worked with me the entire way and answered any questions I had. Thanks Kelly!
Andrew B. | Jan 2020
Kelly stayed on top of the whole refinance process by informing me every step of the way. She is very knowledgeable and is always eager to help. She made the loan process go very smooth. An excellent experience. Highly recommend her! Thank you Kelly!!
Jennifer B. | Jan 2020
Everything was great the communication Kelly and her Staff or Super good I am very thankful that they Help us out
Miguel M. | Jan 2020
Kelly and her team are great. Kelly responded right away to any questions I had. She also makes the experience more personalized because she will speak with you if needed. Kelly is very professional, understanding and warm hearted. Overall, this makes her customer service exemplary.
Jatya R. | Jan 2020
Kelly did a great job and will recommend her in the future!
Bradley T. | Jan 2020
Kelly was incredibly helpful and proactive with getting our loan approved for our new home. She always called to follow up and let us know when we had anything urgent to complete along with keeping us updated with every step of the process. It was a pleasure having Kelly help us with purchasing our first home.
Amy C. | Jan 2020
We were so lucky that Kelly helped us with our mortgage 9 months ago and she just helped us to refinance. As always she was very nice, professional and always answered our questions throughly. She would return our calls quickly. I really recommend her.
Javier C. | Dec 2019
Kelly made our process very smooth and easy. I will always refer any friend or family of mine to Kelly!
Alaura M. | Dec 2019
Kelly was a pleasure to work with
Mehrad N. | Dec 2019
Kelly was amazing from the get go. She was informative and super helpful. She came recommended from our real estate agents, and now we know why. Start to finish was painless, fast, and easy. Will definitely recommend Kelly and Stearns.
Denise B. | Dec 2019
Kelly had great communication in her follow up and follow through. I always knew where we were with the loan and she knew what docs were needed before they were requested from escrow. I would highly recommend Kelly and Stearns to anyone looking for a refi loan. Thank You
Shirley S. | Dec 2019
Kelly is a fantastic representative. She is quick to respond, honest, pleasant, and very professional. I felt very comfortable continuing my mortgage transactions with her.
Jarrod S. | Dec 2019
Unbelievable that when ever we had questions she was there and knew all of the answers! Outstanding customer service and knowledge.
Cody A. | Dec 2019
Glad Kelly thought of us when we qualified for this program.
Bruce H. | Dec 2019
Kelly is great!! Thanks for everything!
Jonathan M. | Dec 2019
Kelly always got right back to us when we had questions. She was great. I am in the business and it was such a pleasure working with her.
Cortney C. | Dec 2019
Kelly is Awesome! She always answers her phone. She makes the loan process easy and not stressful. In 16 years of Real Estate I have never had a loan officer easier to work with.
Tamara A. | Dec 2019
Working with Kelly was the best lending experience I have ever had. She kept me informed throughout the entire lending process, responded to every inquiry I had in a timely manner, and was always in a great mood. I will use Kelly for all my future lending needs!
Karen M. | Dec 2019
Everyone was friendly and they had excellent response time whenever I had any questions
Jeffrey O. | Dec 2019
Kelly was awesome to work with. I would recommend her to anyone seeking to purchase a home!
Erica S. | Dec 2019
Easy communication and explanations in every aspect of the purchase. All questions were answered with respect. Thanks Kelly!
Mark H. | Dec 2019
Kelly is amazing! She answered all of my questions and was very helpful throughout the home buying process.
Mary J. | Dec 2019
We love Kelly and her team at Stearns. They are friendly, professional, informative and a pleasure to work with. Kelly will call you at any time that is convenient for you , even if it is after business hours. They are all very helpful no matter what you need, even a lesson on how to navigate a website as it was in my case. We would recommend this team to anyone looking for a great lender for purchasing a home or refinancing. Thank you Stearns.
Michelle H. | Dec 2019
kelly was always informing me of the progression of my loan. Many times i was slow to get the needed information to her and she was so very patient and kind with me. ALWAYS very nice and always had a kind way of asking for further info. so Patient and positive. I will never go to another individual than Kelly and will refer her any opportunity i can. thank you Kelly and crew. Happy Holidays to you all.
Judy S. | Dec 2019
We just completed our 4th mortgage transaction with Kelly. She and the team at Stearns have been great to work with.
Shandan L. | Dec 2019
Kelly, was very knowledgeable, more than patient. I had a ton of questions via email/text/phone. She was quick to reply. I had a lot to learn about the mortgage process and had options to pick from, and ultimately went with Kelly because of her transparency. She was upfront and honest and didn't beat around the bush. I plan to keep working with her when ever I need these services again, and plan to refer her to anyone who has an ear to hear and is looking for a lender.
Alexander A. | Dec 2019
Kelly was very quick to respond to any and every question or concern and very knowledgable. This is our second time dealing with Stearns because of that! Another pleasant and easy experience.
Sandra P. | Dec 2019
Kelly was easy to get ahold of and pointed us in the right direction every step of the way.
Bryan A. | Nov 2019
Lender paid closing cost
Ronald M. | Nov 2019
Kelly was so responsive to any of our questions, had such a positive attitude throughout the process and stayed on top of everything! We had such a great experience, couldn’t have asked someone better. Thank you Kelly!
Rosalba P. | Nov 2019
Best re-fi experience ever...
Edward W. | Nov 2019
Kelly was super nice and helpful through our loan application process. Thanks, Kelly!
Marisela V. | Nov 2019
Kelly was awesome throughout the whole processed. Was a text and phone call away! Will recommend her.
Jesus G. | Nov 2019
Kelly made the whole process so easy. It was my first refi and I feel like a pro now.
Nancy M. | Nov 2019
Kelly is great to work with. She answers the phone when I call. She responds to emails right away, and her follow up is impeccable . This was my 3rd time working with her and I would recommend her to anyone looking to buy or refinance. She is knowledgeable and professional. Thanks Kelly for the excellent service!
Fred P. | Nov 2019
This woman is Top shelf She called or texted me with all info pertaining to the loan process. The loan was closed quicker than any that I have had. Very happy. :) Richard O.
Richard O. | Nov 2019
Kelly is great! She is helpful, friendly, caring and always availble when needed. She made the transaction plesent.
Reyna F. | Oct 2019
Kelly was friendly, responsive, and resourceful. I would highly recommend to my family and friends. Thanks Kelly!
Lauren S. | Oct 2019
You made it super simple an fast.
Justin D. | Oct 2019
Kelly was so great about answering my many questions, and I felt like she really took our whole transaction personally. I highly recommend Kelly! She’s so knowledgeable and easy to work with!
Stephanie J. | Oct 2019
She makes dreams come true....thank you Kelly
David M. | Oct 2019
Kelly made My loan process great !!! Always answered all my questions on a timely manner. She guided us step by step through the whole process . Her team is amazing ! I would highly recommend friends and family to Kelly and her wonderful team . Thanks again for making our team come true ! We appreciate everything you did for us !!
Margarita C. | Oct 2019
Everything was really great with Kelly by our side, she helped us through every step of the way. She is friendly, hardworking, and professional.
Richard D. | Oct 2019
It’s my first time buying a home and Kelly made it a smooth quick and easy experience it was nothing how other people have said it would be, she always answered my questions via phone,email, or text . I am so glad she helped us!
Veronica P. | Oct 2019
The whole experience was awesome an easy
Andres S. | Oct 2019
Amazing service from beginning to end!
Noel R. | Oct 2019
Best experience I ever had she answered all the questions I had. This was my first home purchase and she made it so easy thank you again Kelly
Elvis A. | Oct 2019
She kept us informed regularly on the status of our loan and escrow. Kelly made us feel comfortable.
Stephen A. | Oct 2019
She made the process effortless and took care of everything. If I had forgotten to send or sign something she would reach out. Thank you for making this a fast process and easy.
Tiffany C. | Oct 2019
Kelly Manderscheid nos dio la confianza de que estaba trabajando para lograr el trato mas justo a nuestros intereses, quedamos ampliamente satisfechos la primera vez enlacompra de nuestra casa, que no dudamos ni un segundo en refinanciar nuevamente con ella, siempre velo por nuestros intereses y eso nos dejo mas que felices.y su eficencia en coseguir el major interes Y Siempre muy cordial Y amable Y respetosa por eso no dudaria en recomend ar a mis amigos Y familiares por sus servicios
Jose G. | Oct 2019
Kelly and her staff are amazing!! Thank you so much for making this happen for me.
Melissa W. | Oct 2019
Where to begin?!? This is our 2nd go around with Kelly, and she has exceeded our expectations once again! This time, Kelly assisted us in refinancing our home! The process was smooth and seamless. Kelly gets things DONE! We are so appreciative of her knowledge and her desire to keep her clients happy and in the know! Thank you Kelly for everything you’ve done for us! It is always a pleasure working with you!
Gerica H. | Sep 2019
Kelly goes above and beyond to keep you abreast of everything going on with your loan. We used Kelly and her team for our initial VA home loan and again with our VA IRRRL. Wonderful experience! Thank you again Kelly!
David H. | Sep 2019
Working with Kelly was awesome! She was very knowledgeable and helpful. She made the whole ???????? process a breeze! I also appreciated that she always answered the phone, usually on the first ring! I never had to leave a message or wait for her to get back to me. I highly recommend her!
Tamara W. | Sep 2019
Kelly and her team are very knowledgeable and never faltered in answering any questions I had. I have used her services before and will again
Teresa B. | Sep 2019
Kelly and her team is always wonderful to work with. They are professional, knowledgeable, effecient and truly care about their customers. Thank you very much once again!
Sarah M. | Sep 2019
Kelly is awesome and knowledgeable.
Zachary D. | Sep 2019
Quick friendly and clear responses and information is what made my experience great!
Douglas N. | Sep 2019
Dealing with Stearns Lending was a great experience for us and my family. Kelly did an awesome job with our mortgage for the third time. His whole team was great, from day 1 until the end of the process. They were nothing but wonderful, informative, and exceptionally helpful. They answered all our questions, give advise and follow ups.
Luis C. | Sep 2019
Home purchase and a Re-Fi in just over a year and both times were a wonderful experience.
Omar U. | Sep 2019
Kelly is extremely courteous, efficient and is always available to answer any question you may have.
Leticia H. | Sep 2019
the level of attention Kelly gave to me throughout the entire process is unequaled by any other person i have dealt with in the real estate business. this is my second time with Kelly and it will not be my last. i cannot say enough positive things about her. she is a wonderful person and she makes you feel as though you are the only client she has, and i know she has dozens of clients!!!
Dennis P. | Sep 2019
My wife is the one who mainly handled our refinance and she the one who would speck to Kelly and every time my wife would have questions or was not shore of something Kelly would always respond if not at that time within a reasonable amount of time. Always got back to us and I like that. Thanks
David H. | Sep 2019
Outstanding service and always available for questions. Made the entire process painless.
Travis P. | Aug 2019
Kelly was always accessible to answer questions. Was very communicative about the process
Darla A. | Aug 2019
Working with Kelly was wonderful. She kept us in the loop every step of the way, and called and emailed to keep us informed. She's great at her job!
Michael A. | Aug 2019
Great streamlined and professional experience
Andrew S. | Aug 2019
Kelly keeps the clients up to date as the process moves forward each and every step. She is always available if you have any questions. I would definitely recommend Kelly to anyone that is in the house buying. Even after the closing she is always there for any type of information you might need. We would just like to thank her for making the paperwork and refinancing process a breeze.
Jerry B. | Aug 2019
Kelly and her team are so knowledgeable and helpful. It is such a positive experience to work with them!
Emmanuel H. | Aug 2019
Kelly made our experience amazing with her professionalism, responsibility, her excellent communication skills, and her high quality customer service. We are very glad to have been able to meet someone like her.
Patricia J. | Aug 2019
I always want to refinance my house...I got my house last year and the interest rate was to high 5.1 and the company got to get it down to 4.1 that unbelievable it cut the cost of my monthly so much. This the company I will continue to use for any of my lender issues...thank you so much....
Maria C. | Aug 2019
Kelly kept us well informed throughout the entire process. Keeping us from having to reach out to her for information. Making the loan process very passive for us. Allowing us to focus on other aspects of buying a home.
Hector H. | Aug 2019
Kelly made the process so easy !! she communicated every minute detail and walked us through the entire process and was cheerful and helpful along the way no matter what time of day or night it was!!!
Brandon D. | Aug 2019
I can’t say enough good things to describe how great Kelly is. I have refinanced with Kelly 2-3 times. I have also bought two new homes using Kelly. No matter what questions I have had she answers me quickly and most importantly she is always super sweet. I will never use anyone but Kelly and her team, that is why I have used her multiple times!
Amy B. | Aug 2019
Excellent help overall
Rosa L. | Aug 2019
Kelly is very attentive and willing to answer all questions and concerns promptly. I had a great experience all around.
Kayla F. | Aug 2019
For a first time buyer Kelly and her team made the process very easy. what I really appreciated was the fact that she was very honest and straight forward throughout. I would highly recommend Kelly and her team to anyone who is interested in purchasing a home.
Eleazar Z. | Aug 2019
This was my first time home buying and home loan experience. Kelly was very patient and kind in explaining everything thoroughly and answering any and all questions I had. She was also available any time of day or evening which was very convenient.
Douglas C. | Jul 2019
She made the process really easy and fast.
Heriberto C. | Jul 2019
My experience with Kelly was beyond what I envisioned! Kelly is extremely profesional, she listens to what you need, diligent, etc. The fact that she takes time to listen to your needs and keeps you informed throughout the process is reassuring. Definitely a pleasure working with, Kelly is the best. The fact that I was able to call her and email her as many times and she replied was awesome. Highly recommend Kelly and her team.
Rosario M. | Jul 2019
I've worked with Kelly in the past in financing my first home and my second time around was just as amazing with my refinance! Kelly lead the charge and kept me updated throughout the whole process. She's the best!
Danilo D. | Jul 2019
The service and information were great, she is always there when you need her.
Hever R. | Jul 2019
Kelly did a great job explaining the loan process and keeping me updated. Kelly is always just a phone call or text away from addressing your questions or concerns, which is very much appreciated!
Joseph P. | Jul 2019
Kelly and her team are knowledgeable, professional and friendly. Our transaction was smooth and easy and their website/portal is easy to use. Thank you Kelly and team!
Kristina P. | Jul 2019
Kelly is a pleasure to work with and extremely helpful during every step of the home buying process. I couldn't have asked for a better relationship with a lender.
Kim A. | Jul 2019
Kelly always goes above and beyond for me. Any time I had a question she was able to get back to me ASAP, no matter the time of day/night. I highly recommend Kelly!
Matthew J. | Jul 2019
Kelly and her staff make any transition quick, easy and painless. She is informative throughout any process and was there to answer any questions I had. This is my second time utilizing her services and I will defiantly use her again or recommend her to anyone.
Victoria B. | Jul 2019
Smooth transition, reliable source and information.
Latoiya B. | Jul 2019
Kelly is very knowledgeable and super helpful through the entire process. She took her time to explain and answer questions. She also has great customer service.
Lauren Q. | Jul 2019
We closed on time. Thanks Kelly!
Vickie G. | Jun 2019
Kelly was very informative and patient which in turn helped make the whole process smooth and successful.
Cindy J. | Jun 2019
Kelly was professional, easy to talk to. She explained in detail the process so that I understood the process. She returned on call promptly when I had a question. Great personality and very positive. Overall a great person and I would recommend her to my family and friends.
David O. | Jun 2019
Kelly and her staff were Great!!!
Gregory C. | Jun 2019
Kelly is always helpful and there when needed.
Clayton L. | Jun 2019
Kelly would answer any questions and was prompt. She delivered great service.
Tanya P. | Jun 2019
Kelly is so knowledgeable-she had our trust from our very first interaction with her. The process went exactly as she described it to us, and we are extremely satisfied with our decision to go with Stearn’s lending! We have already referred others to Stearn’s!
Lance S. | Jun 2019
Kelly Manderscheid was very professional easy to get a hold of and kept me informed. She did a great job and I will be recommending her and I would use her again if I was to buy another home.
Shawn M. | Jun 2019
Kelly is very thorough and very personable she is always available to answer any question you may have. Highly recommend her services.
David V. | Jun 2019
Kelly, Is very professional , always available for us. She was always positive. She is amazing.
Ana L. | May 2019
Everything with Kelly was a great experience, she was so helpful and friendly with us on our journey to get our new home, we really appreciate it.Thank You Kelly
Freddy L. | May 2019
Kelly is friendly, knowledgeable and kept me apprised of the entire process.
Noel C. | May 2019
Kelly was my husband’s loan officer for his first home. We bought our second home with her. Although I was transitioning to a new job at a time Kelly made it run smooth. She was patient with my new employer while waiting for employee verification . I am grateful that she never lost patience and kept on following up with my employer. Thanks to her and Ellen, we were able to close escrow on time. I will definitely recommend her to friends and colleagues.
Patrisia N. | May 2019
Kelly is very knowledgeable and answers all your questions and concerns you may have during the loan process, communication is key for a good experience. Thanks kelly!
Miguel G. | May 2019
This is the second time my husband and I have had the pleasure of working with Kelly. She is always available to answer any questions you have
Lindsay M. | May 2019
Kelly is the best at what she does, amazing experience from start to finish on our loan. She is very knowledgeable and always take the time to answer any and all answers we had. The process was smooth and we can’t thank her enough. This was our 2nd time working with Kelly and always a last impression. I would not hesitate to recommend her to family and friends, I know they are in good hands.
Quoc N. | May 2019
Kelly kept us fully informed through the entire loan process. She was always a quick phone call away for any questions we had, and the personal attention is second to none! Thanks for a smooth loan process, they really take all the stress out of it for you!
Stacey P. | May 2019
Kelly and her team were very professional and super helpful. Responded quickly and answered all of my questions. This is not my first time working with Kelly and I would recommend her to everyone needing assistance with refinancing or home loans!
Cassandra H. | May 2019
Kelly was my savior. I felt lost in this whole process until I met her. She explained everything and guided me the whole way. She’s honest, professional, and understanding. She answered my every question and made herself readily accessible. She also closed my loan very fast. You are in good hands with Kelly.
Jatya R. | Apr 2019
Kelly was great to work with and we would highly recommend. She made the loan process with a 15 day escrow very smooth. Kelly exemplified personal customer service by being readily available to assist us with our multiple questions and clarifications needed. Thank you Kelly! Jon and Kayla Robinson
Kayla R. | Apr 2019
Kelly was great,very helpful she made our first time buying very easy I highly recommend her thanks kelly.
Edwin C. | Apr 2019
Kelly was a pleasure to work with. very kind and knowledgeable. always available and helpful and made my first time home buying experience great thank you kelly for all that you do
Sara C. | Apr 2019
Kelly's approach has a personal touch. She was always available to answer any inquiry and explained next steps in an easy-to-understand manner. My loan experience was fast, smooth, and prompt. Highly recommended!
Michael A. | Apr 2019
Kelly was awesome. She was super easy to get a hold of if I had any questions and always responded to my questions quickly.
Mae B. | Apr 2019
Kelly gave good advice on how to repair my credit to get a higher score. She was always available when my wife called.
Jerome S. | Apr 2019
Kelly’s positive attitude, constant communication and coaching along the way!!! She and her team were great!!
Cynthia S. | Apr 2019
Kelly was Phenomenal. This was my first home buying experience and Kelly made it very easy. I was working with 2 lenders before Kelly who made me feel like I wouldn’t be able to buy a home. Kelly was the total opposite. She went over and beyond to get me in my home. My family and I are very grateful for Kelly and her team at Sterns lending.
James E. | Apr 2019
Kelly was there fir me from start to finish helping me with my documents she is awesome!
Michael D. | Apr 2019
Rachel M. | Apr 2019
Excellent and frequent communications. Sensitivity to my concerns Fast closing Closing costs were happily and unexpectedly lower then anticipated.
Ingrid W. | Apr 2019
Kelly and her team were amazing! She always took the time to communicate and explain everything I needed to know. Everything was very clear and organized. We closed on the exact date she had estimated in the beginning of the process. I am so glad I was able to work with Kelly for my first home purchase.
Weiping T. | Mar 2019
Delivered as promise with professionalism and courtesy.
Nam L. | Mar 2019
Kelly and her staff kept me informed and updated on all aspects through the loan process in a courteous and professional manner.
Durwood Y. | Mar 2019
Working with Kelly was a great experience. I would highly recommend her... she was awesome very communicative and knows her job well.
Norma D. | Mar 2019
Quick response to every email and never had any delays from her department
Adrian C. | Mar 2019
Kelly is amazing!! She calm my nerves when I would stress or worry. Guided me thru the whole process. Always available when I had questions, would actually encourage me to call her anytime for anything. She really did all she could to get me qualified so I was able to purchase in area I wanted. Kelly and her team went above and beyond to make my prayers come true. I’m so grateful to have met Kelly and her team. I’m already sharing with my friends and family if they ever need help who to call!:)
Brenda M. | Mar 2019
Kelly was extremely helpful throughout the entire process. She kept me update on every aspect of the loan process and she was always available to answer any questions that I needed assistance with the loan.
Jeffrey O. | Mar 2019
Kelly always had time for me. She made the whole process painless. Always taking my calls and replying back to my text messages. Considering this was my first home purchase I had a lot of dumb questions but Kelly answered every one and didn't make the process complicated at all. I would recommend her to my friends and family.
Nicholas L. | Mar 2019
She was very helpful and answered every question the best she could everytime
Daryl N. | Mar 2019
Communication, excepting question call all hours of the day and nite. Friendly, informItive, Kelly is the best. So caring and ready to talk you thu a thing.
Michelle H. | Mar 2019
Kelly is very helpful and detailed. I had a 10/10 experience and will definitely recommend her to friends and famil. Thanks Kelly! -Mark
Mark H. | Mar 2019
Very informative and helpful, try to get the better rates than other competitors. Always responds in a timely manner and gives friendly advice.
Sammy E. | Mar 2019
Kelly was great through the whole process. She answered all my questions and was always pleasant to talk to. Thanks again Kelly for making this process as painless as possible. Mike B.
Michael B. | Mar 2019
Kelly was always quick to respond to questions and concerns we had during the entire process. Kelly and her team made the process quick.
Victoria S. | Mar 2019
Kelly was referred to us by our Real Estate agent and she did not disappoint. Her level of knowledge and willingness to answer questions was off the charts. The entire process was quick and smooth.
Jacob U. | Mar 2019
Great experience Kelly was very helpful on everything, she was answering our questions all the time and with out her great experience we couldn't do this done. Thank you Kelly for everthing
Sotero C. | Mar 2019
Kelly is great, very professional,knowledgeable and very efficient. My transaction was very smooth thanks to her. She kept me updated and informed throughout the process. Thank you Kelly.
Claudina G. | Feb 2019
Kelly and her team go above and beyond normal expectations. We were kept informed every step of the way. They not only care about the process, they truly care about us and treat us like we really matter on a personal level. We would not even consider going to anyone else for our lender needs. Steve and Toni Moore
Lucius M. | Feb 2019
Outstanding service and made me feel like part of the family.
Alfred G. | Feb 2019
Kelly, I can’t thank you enough for all your patience, hard work, and your assistance ... The job that you did in less than 2 weeks was amazing... Me and my family really appreciate everything you have done for us. Thank you very much... I really recommend Kelly, she’s very nice, professional and helpful... She’s always available and straightforward to the point... You will be very pleased with her work...
Glenda C. | Feb 2019
Kelly is very professional at her work, very easy to talk to. She kept me updated throughout the entire process and make my first time home buyer process very easy, that it felt like a walk on the park.
Agustin C. | Jan 2019
Kelly is very helpful, extremely knowledgeable, and very informative. She makes herself available all the time and is 100% about clients and making sure they have a seamless pleasant experience overall. I would recommend dealing with Kathy to anyone who wants the best direction in one of the most important decisions. Thank you to Kelly and her team for going above and beyond in helping me and my family throughout the entire process! 10 out of 10 rating!
Jeremy V. | Jan 2019
Kelly was always available to answer answer questions. She explained everything and was very helpful throughout the entire process.
Elizabeth A. | Dec 2018
Everything was so easy and quick. Communication was amazing!
Matthew H. | Dec 2018
Kelly and the rest of the team are amazing! I wont do business with anyone else ever.
Kristopher H. | Dec 2018
Kelly made sure we understood the process from day one till close and beyond. If we had any questions she was there for us. We would definitely use Kelly again if need arises. Thank you Kelly for a smooth house buying experience.
Jerry B. | Dec 2018
If you’re looking for a mortgage loan officer, I would recommend Kelly; she is knowledgeable, personable, and reliable. Kelly went beyond of our expectation; she provided an exceptional service and answer to all of our questions. Thanks to Kelly and her team, we were able to close our purchase on time even during the busy holiday.
Tyler N. | Nov 2018
I had a pleasant experience working with Kelly. Since the start, she owned the job and was consistent in following up with the required documents. She has an enormous amount of energy and is a very positive person at her job. Thank You Kelly,
Milad N. | Nov 2018
Awesome! Thank you Kelly for your support.
Erica S. | Nov 2018
Kelly was always accessible via phone, offered friendly, helpful service. The application process was simple, mostly via computer. I will certainly contact Kelly if I need another loan.
Cheryl D. | Nov 2018
Everything was just very well communicated with us and also any help we needed Kelly would answer the question and if she didn’t know the answer she find out right then and there. Very helpful and attentive I was very pleased as a customer.
Juan P. | Nov 2018
Kelly was always available for any questions we had at any time. Her communication throughout the hole process was amazing. Kelly had a quick close and not one issue. I would recommend her to anyone looking for a loan.
David S. | Oct 2018
Was easily to get a hold of, & called me back for every little question I had.
Luis T. | Oct 2018
Kelly kept us up to date on our loan process all the way through. She made it very easy for us to understand the process.
Thomas P. | Oct 2018
Very nice, professional, and got the the job done. We closed on time!
Vickie G. | Oct 2018
Kelly was more than great to work with. Great Communication throughout the whole loan process. Never a worry. I was treated like family! The whole Stearn team did an outstanding job! Thank you so much!! Highly recommended!!
Jennifer B. | Oct 2018
I had a great experience working with Kelly. She always kept me in the loop on what was going on or information that was needed. If I had questions ,I could call her anytime wether it was on a weekend or after hours. I am very pleased with the communication and the effort that was put in to make this transaction a success. I would highly recommend Kelly to anyone for there financial needs. Thanks again, Dan
Daniel H. | Sep 2018
The entire process was easy. Great communication and service from everyone involved in our loan completion. Thanks.
Mark Z. | Sep 2018
I had a great experience with Kelly. She was always making sure that I understood the process. For being my first time buying a house it was the best experience. Everyone would tell me that it's a very hard process, but Kelly makes miracles happen. My husband and I thought we would not qualify. She made it happen and now I am a home owner for the first time. She is the best, THANK YOU Kelly!!!!
Noemi Z. | Sep 2018
The hole thing
Jerry M. | Sep 2018
Second loan with the company and her. Explains things well. Helped complete a tricky transaction.
Brooke V. | Sep 2018
James M. | Sep 2018
Maynor M. | Sep 2018
Kelly was great. Always pleasant and personable. I would recommend Kelly and her team to anybody.
Kenton M. | Sep 2018
every aspect of the buying processes were adequately and clearly explained from the beginning to the end!
Cesar J. | Sep 2018
I would give 10 stars if i could, Kelly was great! The whole process was super fast and easy. Thank you so much Kelly for your help, you are a true professional! Francesca
Francesca S. | Sep 2018
Kelly was so helpful and pleasant! I could not have had a better experience. She went above and beyond to help me buy my home.
Debra D. | Aug 2018
Kelly provided us with an excellent mortgage process and guided us through from start to close. Thanks Kelly for making the process effortless.
Paul S. | Aug 2018
Kelly made this experience of buying a home excellent. She was always available to answer my questions and was very friendly. She made me feel like I was her priority even though I know she had many clients. That’s not easy to do but I appreciate her and Ellen for all they did for me.
David H. | Aug 2018
Although buying a home is stressful no matter who your agent is what made Kelly stand out was her effort and dedication to getting us into a home,she was always answering our emails and text messages promptly,and always patient with all our questions.
David V. | Aug 2018
Thank you Kelly and her team at Stearns Lending. What a wonderful experience. Your professionalism and efficiency did not go unnoticed!
Sarah M. | Aug 2018
Extremely professional, great personality and very helpful on our loan
Ricardo R. | Aug 2018
Keeping up updated
Richard R. | Aug 2018
Kelly was always available when I needed to contact her. She kept me updated through the whole process and answered all my questions in a timely manner.
Christopher O. | Aug 2018
I did not know what i was getting myself into being so young and buying a home but Kelly was always there to help and make sure i was aware of everything going on very nice lady! ??
Deanna V. | Aug 2018
Kelly and her team are amazing, they walked us through every step of the way on our loan process. This was our first time and they explained every question or doubt we had. Very easy to talk and communicate with. We will definitely recommend to friends and family.
Carlos V. | Aug 2018
Kelly and her team were very knowledgeable and everyone was very pleasant to work with. Absolutely have no complaints with the entire loan process.
Richard A. | Aug 2018
Kelly was very responsive, knowledgeable , and all around a pleasant person! she made this process smooth and she always kept me informed on what was going on. She explained everything step by step! Shes a great person!
Angela H. | Jul 2018
She was patient and she made sure we understood everything that needed to be done. I appreciated the time she took out of her day to meet with us. She didn’t rush us out the door she took her time and made sure she answered all of our questions.
Kelley M. | Jul 2018
All my interactions with Kelly Manderscheid were extremely pleasant. She was cordial and informative-a delight to work with. Thank you for all your help!
Jorge N. | Jul 2018
Kelly was very knowledgeable about every step involved in the tedious and detailed process of refinancing. She was available to answer any and every question we had to complete the process quickly and satisfactorily. She definitely went the extra mile for us!
Suneel B. | Jul 2018
Kelly was helpful, patience with us, kept us well informed of the status of the loan. Her communication via email and/or phone calls were timely and to the point. We would recommend her to our friends and family.. Thanks a bunch Kelly
Raul A. | Jul 2018
Kelly really made this a pleasant experience. She always kept us updated and was always available to ask questions. I highly recommend Kelly and her team.
Phillip D. | Jun 2018
Kelly from day one explained how the process was going to be and how much I qualify for based on my information. She would keep in contact with me once we were close to closing and giving me advice on what the best way to go about closing would be. Really appreciate all the help Kelly, thank you!
Martin J. | Jun 2018
She always explained things I had questions to in great detail and in terms I would understand. She was always available to me and if she wasn’t, always got back to me in a timely manner. Very kind and very professional.
Margaret S. | Jun 2018
Excellent communications! Excellent Service. Kelly was able to complete my loan in a very tight time frame. Kelly is the only person I call for my investment properties and primary home financing needs.
Philip K. | Jun 2018
I can't believe the loan approved so quick. She replied me as any time when I need. She is willing help me to explain all I need. Thank you very much.
Nghiem L. | Jun 2018
Kelly Manderscheid is amazing. Professional, smart, fast, and a hard worker. Kelly knows her stuff and doesn't miss anything. She worked fast to help me obtain funding and close on time. I would recommend her to anyone looking for a home loan. If you want to work with someone you can trust, who won't tell you any falsehoods, and will do her best to make things work out for you, choose Kelly and Stearns.
Kim A. | Jun 2018
Second time I’ve worked with her when purchasing a house and it was just as simple as the first time. Extremely knowledgeable as well as thorough and easy to ask questions too. Highly recommend her services if you’re in the market for purchasing a house.
Omar U. | Jun 2018
Ms. Manderscheid is very knowldegeable in her field she answered all my questions and concerns, she made my loan process experience easy and smooth. She is also extremely sweet and polite. Thank you Ms. Manderscheid
Monica D. | May 2018
I could count on Kelly to respond quickly to all my concerns and she was always reassuring.
Harry C. | May 2018
Great service! So friendly! So helpful. I felt very comfortable working with Kelly, she guided me through every step of the way. It was great!
Diana C. | May 2018
We were very pleased with Kelly and her staff during our entire refi process. I will highly recommend Sterns to family and friends. Thank you for a job well done. Kim and Billy Zoll
William Z. | May 2018
Kelly was phenomenal. She was there to assist and give her expert opinions every step of the way. She mae buying the stressful act of purchasing a home very effortless. I will use Stearns and Kelly for my next home and would recommended all reading do the same.
Melanie C. | May 2018
Kelly was awesome. She really went out of her way To help us and she was very honest and upfront With everything. We worked with several lenders Prior to working with Kelly and after my first conversation with her, I knew she had my back. I would recommend her services to EVERYONE!!
Dana G. | May 2018
Always available to answer questions and if not very quick response. She was able to close my property in under 30 days. Highly recommend!!
Ian H. | Apr 2018
This was my second time working with Kelly and that speaks volumes. Always pleasant to work with answers questions and returns calls promptly.
Richard O. | Apr 2018
She was always their to help us with the paper work
Christian H. | Apr 2018
The loan lending process went very smoothly for us. Kelly helped every step of the way. She was there to respond to any questions and/ or clarifications we needed. We felt we got near to the monthly payment we desired. Kelly, is very professional, very sincere individual, very knowledgeable, understands the clients needs, and attempts to get the customer the loan they desire, if it is possible. She is very good in her profession. Very nice individual, too. I will vastly recommend her to anyone.
Jose A. | Apr 2018
Kelly was amazing! She was always on top of things and organized. She made me feel like family vs just another customer. She helped make our dream happen and I am so pleased that we chose Stearns and that Kelly was assigned to us. Thank you!!
Sherry H. | Apr 2018
Kelly and the team at Stearns were very thorough and communicated with us through every step of the process. All of our questions were answered promptly, and they put us at ease with their professionalism and care for our transaction. This was our first home purchase and Kelly made this part of the home buying process very smooth.
Michael U. | Apr 2018
Kelly was wonderful.
Maria N. | Apr 2018
She was really helpful, always answered all my questions. Made the entire process easier and less stressful
David E. | Apr 2018
Everything went like clockwork. Kelly was always thee with information and updates.
Redgie S. | Mar 2018
Kelly makes it happen!! She’s great!!
Marina G. | Mar 2018
Such a sweet person and so very helpful! Thank you for walking me through everything and taking the time to make sure I understood everything!
Andres T. | Mar 2018
Through all the hills and valleys of the loan process Kelly and her team guided my wife and I through it all. Always helpful, polite and informative, we felt well taken care of by Kelly and her professional team. We were unaware of how the process was, being a first time home buyers, and after the great work Kelly did for us we would definitely recommend her to anyone in the future.
Ryan B. | Mar 2018
Kelly was friendly, supportive, caring, held my hand through the process (even if we have done this before, it is always nice to have a caring helping hand). I think she was amazing!!!!
Noel C. | Mar 2018
As first time home buyers we were very overwhelmed, but Kelly was there for us every step of the way to answer all of our questions and make sure we were comfortable during the entire process. I would recommend Kelly in a heart beat and I will miss talking to her on a daily basis.
Nicolette K. | Mar 2018
Everything from start to finish with Kelly and the team at Stearns was easy and pleasant!! Helpful, informative, prompt and friendly! Thanks Kelly & Team!
Monica C. | Mar 2018
Kelly was patient And always available.
Jose F. | Mar 2018
Quick responses to my questions and reminders of action items we had to make. The only negative is that at times there were too many people sending us emails and I got a little confused but it overall it was a great experience working with Kelly. Miguel Serrato
Miguel S. | Mar 2018