What people are saying... What people are saying... Back to profile
Easy to work with, very repsonsive
Douglas C. | Mar 2021
Lance Ray was very professional and hardworking.
Rona F. | Mar 2021
I had used Guaranteed Rate for years. Having Lance walk you through the process makes it so Easy to do business with.
ROLANDO G. | Mar 2021
Because they made the process seamless
Steven H. | Mar 2021
Lance is amazing and always answered our questions made this a very smooth transition in every aspect.
Kenneth C. | Mar 2021
The whole process was very easy - from filling out the application to closing. My broker, Lance Ray, was very quick and responsive to my emails, inquiries, etc. and he always updated me on the things that require actions to expedite the loan. I am extremely happy that I chose your company to help me with obtaining a mortgage loan.
Sally Y. | Mar 2021
Always an efficient and smooth process.
CODY H. | Mar 2021
Because my loan was secured in time
Asheley D. | Mar 2021
Service knowledge and personalization
CHRISTOPHER R. | Mar 2021
Our officer Lance was amazing. All the questions answered in timely manner, communication amazing, everything! Pleasure to work with you
Mladen P. | Mar 2021
They are so friendly and they made it easy for me
RICHARD C. | Mar 2021
Easy to work with, very automated approach to applications and signing.
RAMZI B. | Mar 2021
Lance was honest, thorough, and very responsive to my questions.
Donna B. | Mar 2021
I trust Lance Ray completely, have worked with him multiple times and everyone else at Guaranteed Rate is great to work with.
Alexa K. | Mar 2021
Fast responses, great rate!
Neil M. | Mar 2021
I appreciate the patience and the quick turn around time.
SABRINA V. | Mar 2021
They get the job done, fast and easy to work with.
Cassandra W. | Mar 2021
Lance was highly responsive and answered all our questions in a timely manner
William C. | Mar 2021
Customer service was excellent. Lance kept us updated with the progress of our refinance and got the job done efficiently.
Sarah J. | Mar 2021
I’m very happy with the service! Lance was so patient with me, and really made the whole experience very easy.
Breanna M. | Mar 2021
You have the best loan officer, Lance Ray. He was honest and quick.
Kelly H. | Feb 2021
We have done 2 refinances and a new mortgage with Lance Ray. He makes the whole process very smooth and easy. He is very knowledgeable and always quick to respond.
ANALISA A. | Feb 2021
very efficient and knowledgeable
Terrall B. | Feb 2021
This is second time using Guaranteed Rate, both times have been super easy working with Lance Ray. I have already sent other referrals to him he did such a great job.
ALEXANDER H. | Feb 2021
They did everything we asked and they were very professional
MARNIE H. | Feb 2021
My loan officer, Lance Ray was outstanding and transparent thru the whole process.
Tiana D. | Feb 2021
Lance was very helpful, friendly, and professional. Ditto on Gabby.
ZENAIDA B. | Feb 2021
Lance Ray is the best and only rep I would work with. His knowledge base is extraordinary and integrity is unmatched.
JOSEPH F. | Feb 2021
Lance Ray continues to provide incredible service
Zachary S. | Feb 2021
Lance is so easy to work with, we always feel like family. We truly trust him helping us with our mortgage finance.
STEVEN J. | Feb 2021
I have worked with Lance Ray twice now and both times it has been absolutely wonderful to work with him. He is prompt, kind, and patient as I work through these new processes. He continues to display professionalism in his work while being able to humanize the experience of buying a home and refinancing down the road! He is fantastic!!
LAUREN E. | Feb 2021
Great service. Very responsive. Went quickly.
Holly R. | Feb 2021
Excellent Service- Lance Ray
JOSE Z. | Feb 2021
Excellent communication and rates.
William K. | Feb 2021
Communication and ease is the best
Christian W. | Feb 2021
Great rate, easy and hassle free, Lance is honest and easy to work with
TODD H. | Aug 2020
I'm a returning customer and we have had great service both times we have applied for loans.
EDWARD P. | Aug 2020
Because Lance Ray is the best loan officer there is!!! He always makes my loan an enjoyable experience..He always does unbelievably well, and goes way over my expectations.
Spencer N. | Dec 2020
Great communication and easy to work with
Nathan K. | Aug 2020
Lance was wonderful. This was my 2nd time conducting business with him. Everything went smoothly
TRACINA M. | Sep 2020
Lance’s personal touch and keeping you in the know through our process.
JEANETTE L. | Aug 2020
Lance Ray is ' by far ' the best and most trustworthy man that we've ever dealt with as it relates to any mortgage transaction or need, and we've purchased a number of homes throughout the years!
RHONDA T. | Aug 2020
Customer service, speed, ease of use and completion.
Keith M. | Sep 2020
Super easy and streamlined application process!
Victor A. | Dec 2020
Lance was very helpful throughout the whole process.
Christopher B. | Nov 2020
Great, fast, and reliable service.
MOISES G. | Sep 2020
Quick and efficient communication. Also, promptly explained items i was not familiar with.
JERRY G. | Dec 2020
This was the best experience I have ever had doing a home mortgage. I will definitely be referring Lance to everyone I know.
Simone H. | Aug 2020
Lance was extremely helpful and patient with us. Laid out what was needed and got it done. I thought the process of buying a home would be much more daunting.
DANIEL C. | Dec 2020
Professional, efficient, informative
Aleshia B. | Aug 2020
Quick, easy, professional, accommodating experience
James L. | Sep 2020
SUPERB SERVICE - THAT OFFICE RUNS LIKE A WELL OILED MACHINE!
Pamela H. | Nov 2020
Quick, simple, efficient and good communication
Pete W. | Aug 2020
Lance is fantastic. The notary Gaby is very professional too. Terrific experience
Matthew S. | Dec 2020
Amazing work by Lance Ray! Nothing but positive things to say about his attention to detail and making things easy.
Edson S. | Oct 2020
Specifically for Lance Ray. I've worked with him multiple times now and his attention to detail and easiness to work with is unmatched. I will be working with guaranteed rate again because of Lance. I highly recommend him to all my friends and family with the comfort of knowing he is an expert in his craft.
Bruce J. | Nov 2020
Lance Ray was very helpful and professional and handled our loan process very quickly
Martin G. | Sep 2020
Lance Ray was great throughout the entire process
MICHAEL R. | Nov 2020
Hassle free customer service. Experienced and professional representatives.
EVERARDO T. | Dec 2020
Quick, no hassle, good rate
KARL D. | Sep 2020
Lance was great to work with.
BRIAN S. | Aug 2020
Used guaranteed rate several times.
Linda S. | Oct 2020
Lance Ray is the best. very responsive and caring. always looking out for us.
David M. | Nov 2020
Excellent service from beginning to end.
DANIEL G. | Dec 2020
Very responsive and proactive. Made process very easy.
Gregory L. | Oct 2020
Very smooth and transparent process
Andres D. | Aug 2020
Great rate and relatively easy process.
Richard T. | Sep 2020
They were amazing throughout the whole process
BRITTNEY S. | Aug 2020
Lance, was easy to work with and the final loan cost were very reasonable. Closing was fast and easy. The notary, Gabby was was also very friendly and pleasant to work with.
Raymond K. | Oct 2020
Very professional service.
Kenneth S. | Sep 2020
Lance Ray made me feel comfortable the whole time. He was straight up with the process. This was refreshing after a previous experience where I got unauthorized charges on my credit card. He got me a great rate too.
JILLIAN K. | Nov 2020
Lance Ray and team are the best. They’re responsive, articulate and work with expediency. True professionals.
Mark G. | Dec 2020
Lance made the process as easy as possible and communicated with me regularly.
Christopher W. | Nov 2020
Fast and easy to work with
Lily F. | Sep 2020
Lance was so professional and worked hard for me.
ANTONIO M. | Aug 2020
Professionalism and hard work.
MARCUS S. | Dec 2020
I always use Guaranteed Rate because Lance always answers any questions & helps resolve any issues right away. Communication is key.
Stephanie R. | Oct 2020
Lance is wonderful and easy to work with.
FAVIOLA R. | Jan 2021
Lance and the team are amazing.
ERINN C. | Nov 2020
We got a great rate, closed very quickly and Lance was very helpful and responsive.
Curtis B. | Dec 2020
It was super easy. I was told the truth right away, no surprises.
Ralph W. | Sep 2020
Lance did a great job serving our family and working hard to explain details regarding our loan and providing us with information in a timely manner.
Terence S. | Aug 2020
Lance is very handsome and great at what he does!
Kristofer B. | Jan 2021
Lance has handled all of my mortgage related transactions. Always professional, prompt, and flawless
Ryan P. | Aug 2020
Great service and readily available to answer questions.
SEAN C. | Oct 2020
Quick response to my inquiry, hassle free/prompt processing
Jeffrey T. | Sep 2020
The team works well with the client.
RICARDO L. | Nov 2020
Lance has helped me purchase my home, refi once and now a second time. It’s been convenient, assuring, and I have had 0 problems with Guaranteed Rate.
MICHAEL C. | Dec 2020
Great service and easy to work with.
KEVIN K. | Aug 2020
Cuz Lance is transparent and a straight shooter
Jeff R. | Nov 2020
Lance did an amazing job, he kept me up to date daily on the process.
Sandra P. | Oct 2020
Lance Ray as the loan consultant continues to provide exemplary customer service. Lance addresses questions and is patient with me throughout the process.
TIMOTHY M. | Dec 2020
Lance was quick to answer questions and complete process
Sonia V. | Sep 2020
Professional, personable, efficient and friendly. Great people!
BRYAN G. | Jan 2021
Lance Ray was very helpful and gave me an amazing rate. He was responsive and made sure I knew and understood everything. I already did refer him to a friend who loves him as well.
Nicolas T. | Dec 2020
Lance is pleasant and efficient. Process was quick and easy.
Scott V. | Jan 2021
They did everything they could to make sure I had the right info and they communicated very well
Tony W. | Aug 2020
Mary Juarez was very friendly and always quick in responding all my questions and concerns.
Lorena P. | Oct 2020
Great Service and Experience.
JIMMY H. | Nov 2020
Lance and his crew are amazing!!
TIMOTHY H. | Sep 2020
Lance Ray - he is amazing!
NANCY S. | Dec 2020
Lance Ray and his entire staff made my experience so much better than I could have hoped for.
Jeanne D. | Oct 2020
Lance Ray was amazing!!! Really good guy and he killed it. He should get promotion!
RODNEY B. | Sep 2020
Quick communication and accurate info, excellent rep that I dealt with, Lance Ray.
JASON R. | Aug 2020
Mary Juarez was amazing. Made the process so easy.
EVANGELINA R. | Nov 2020
Great customer service and a speedy process. My agent was extremely knowledgeable.
Christopher S. | Jan 2021
Lance is great. He is fast, organized and friendly. On top of his game.
Ricardo G. | Sep 2020
Lance Ray listened to us and got us the exact deal on a refi that we wanted. He and is support staff were very responsive, returning emails, texts, and calls quickly.
Donald D. | Jan 2021
Lance was very professional, very responsive, easy to work with and had a good sense of humor. He came through with what he said he would, which was very important for such a critical deal.
Linda L. | Nov 2020
All forms of communication were received without pressure to complete documents on my time after work. And the willingness to communicate after returning home from work instead of calling at work place.
ROSE K. | Dec 2020
I recommend Lance to all my friends due to timeliness and communication.
APRIL B. | Oct 2020
Because Lance Ray is incredible!
Sharynn M. | Aug 2020
I gave it because Lance and the team work so quickly and efficiently. Really made me feel like they cared about me and always kept me in the loop of what is going on.
Jesse H. | Oct 2020
Excellent service. Updated us on every part of the process
Steven T. | Sep 2020
First class service from start to finish!
LINDA S. | Aug 2020
Lance Ray was amazing and super helpful during the whole process. made buying a home a breeze and extremely easy
Travis H. | Nov 2020
The team at Guaranteed Rate worked to get my loan funded in just a few weeks! They worked with me to make the whole process as easy as possible. Lance kept me informed throughout the entire process.
Brandon T. | Jan 2021
Great service. Quick and to the point!
BARRY B. | Jan 2021
Smooth, well informed throughout entire process.
Paul B. | Aug 2020
0 problems. Lance was easy to work with.
Kyle A. | Sep 2020
Great service, simple process, reliable outcome.
Edward Y. | Nov 2020
Because our representative did an extremely great job
Vincent M. | Oct 2020
Lance was great to work with. He was very professional and timely in his responses.
Brian M. | Dec 2020
It went very smoothly and Lance Ray was very professional
Michael J. | Nov 2020
Lance was amazing, and made the process easy.
David G. | Jan 2021
Great rates, great service, great people!
DANIEL S. | Aug 2020
Because Lance Ray is the best loan officer there is!! He always makes the loan process enjoyable which says volumes about the hard working kind of guy he is.
Spencer N. | Sep 2020
Best experience - Seamless, easy, superb followup
JOSHUA C. | Aug 2020
it was easy painless straight to the point and lance answer all of our questions and if you don't understand lance will explain everything overall we are happy.
LAURIE R. | Sep 2020
Lance was great to work with.
Brian H. | Jan 2021
They were very efficient, everything moved smoothly and quickly. The process was done sooner than expected.
Raquel R. | Dec 2020
My loan officer was fabulous
Idalia M. | Nov 2020
Easy to work with, answered all our questions, very responsive.
Marieke S. | Sep 2020
Lance Ray is the best! Explained everything and was very thorough.
NGOC T. | Dec 2020
Working with Lance Ray at Guaranteed Rate is always a great experience.
TRAVIS G. | Oct 2020
Lance And his team helped to insure a quick, seamless process
DEBORAH C. | Aug 2020
Great service. Received replies and call-backs to my questions swiftly.
KATHLEEN O. | Jan 2021
Lance Ray was very helpful with any questions I had and he get everything done in a short amount of time.
Sherrie H. | Nov 2020
Lance Ray exuded Knowledgeable, Reliable, Transparent, simple processes and support
Irma G. | Nov 2020
Good communication and representation of alternate financing strategies.
Todd N. | Oct 2020
Great service by Lance. Was very pleased with the whole process.
David U. | Jan 2021
Made the process easy and the efficiency of the people who helped me.
KANANI T. | Aug 2020
Lance Ray is the best lender I have ever worked with! Literally made buying a house a breeze!
CODY W. | Sep 2020
Extremely knowledgeable, helpful, responsive. Saved us over 8k compared to the disclosures from the broker we were about to use.
Megan K. | Sep 2020
Lance Ray is extremely professional, easy to work with, and delivered excellent results.
BRENT G. | Jan 2021
The service was impeccable and my lender was extremely approachable and easy to work with
NICHOLAS N. | Nov 2020
Lance Ray was excellent! On top of everything. Made the process easy
Ruby S. | Oct 2020
Because of the responsiveness and honesty about my situation, I always appreciate Guaranteed Rate.
Aundria P. | Jul 2020
Lance Ray, Excellent Service
VICTORIA E. | Aug 2020
Lance is the best. This is our 3rd time using your services
David H. | Jul 2020
Excellent communication with me on ongoing basis. Totally knowledgeable and kept me well informed.
Denise B. | Jul 2020
Lance provided excellent service, always answered our call or emails, our questions, and concerns. Gave us the best options out there and always looked out for our best interest. Amazing work!
Carlos M. | Jul 2020
Lance made the loan process easier than usual!
Frank P. | Jul 2020
Because Lance and his team is awesome.
Tung P. | Jul 2020
Lance goes above and beyond.
Brenda B. | Jul 2020
Ease of getting the refinance done.
Valerie H. | Jul 2020
I have financed/refinanced 8 times in my life, and this was the most efficient process I have experienced.
Christopher Y. | Jul 2020
Great service. Lance Ray was always giving me updates on my refinance.
Brent G. | Jul 2020
Excellent service. Quick responses.
Nita R. | Jul 2020
Mary Juarez is an amazing employee . Definitely an asset to the company
Vicente B. | Jul 2020
The whole process overall went well
Davina L. | Jul 2020
Easiest refinance we have ever done.
Todd F. | Jul 2020
Our loan Officer, Lance, was amazing and great to work with!
Jersil B. | Jun 2020
Lance and his team treated me like I was the most important person. Like family.
JUANA P. | Jun 2020
This is my 3rd loan with them and they make it very easy every time. Customer service is excellent and the whole process is smooth and easy
ANDREW T. | Jun 2020
Lance Ray provided great, personalized service and explained everything very well. We got a great rate for very little out-of-pocket cost.
Coleman S. | Jun 2020
Lance Ray and the entire team were very responsive, professional and worked diligently to get our loan closed.
RAMON S. | Jun 2020
LANCE IS AWESOME BEST LENDER WE HAVE USED IN 25 YEARS HANDS DOWN STELLAR SERVICE FROM MINUTE ONW TO CLOSE
Beth Ann A. | Jun 2020
Quick response kept up to date pretty much pain less
MICHAEL E. | Jun 2020
Lance Ray was helpful and profession during the entire process.
MICHELE S. | Jun 2020
Lance was great to work with. He was always available to answer any questions. He made the whole process very easy.
David R. | Jun 2020
Process made easy. Rep was extremely knowledgeable. Good communication throughout the whole process. No surprises.
Teresa M. | Jun 2020
Lance was always available to address any questions or concerns. Everyone we came in contact with was friendly and professional.
Sang D. | Jun 2020
Three finance what does a quick and easy process! In addition Lance first inquired about the reason for refinance in the late the time I would be in the property to see if it made sense before proceeding. So it doesn’t seem to be just about getting loans through but about making sure it makes sense to refinance and I appreciate that. In addition his notary Gabby was much more knowledgeable than typically notaries are. Could not have been an easier process!
Florence G. | Jun 2020
Agent knows how to get things done.
DONALD V. | Jun 2020
Everything was fast and easy!
ROY K. | Jun 2020
We have used Lance Ray twice now and have recommended him to our best friends who have used him as well.
JODI S. | Jun 2020
Great service from Lance and his staff. He always keeps us up to date on everything. We always know what’s going on. We will continue to use Guaranteed Rate.
JASON J. | Jun 2020
Efficient and communicated well the entire way through.
Karina F. | Jun 2020
Lance Ray was super responsive and the process was easy!
Jeffrey S. | Jun 2020
Very easy to work with. Good communication between the agent and ourselves.
Christopher N. | Jun 2020
I have now worked with Lance twice, and he is great and speedy at his job.
JACOB N. | Jun 2020
Good rates, friendly service. Lance was very helpful
Paula G. | Jun 2020
Transparent an efficient service
Dexter A. | Jun 2020
Communication was off the charts great
MATTHEW S. | May 2020
Always gave accurate information and available to take my questions.
Quincy D. | May 2020
Very helpful, on top of it, and available at any time
Cassandra W. | May 2020
Great experience with Lance Ray
MICHAEL S. | May 2020
Lance was great through this whole process. Very informative, proactive and available.
CLEAVON M. | May 2020
They did a great job getting my loan approved in a timely manner
MAUREEN M. | May 2020
Felt comfortable working with them.
FLORENCE P. | May 2020
Vast programs, best loan officer ever, team is quick to respond
STEVEN K. | May 2020
Lance Ray is amazing. He's always available to answer questions and genuinely a great person.
NICOLE T. | May 2020
I am a returning customer of Lance. He is efficient, knowledgeable and does his best to find what’s best for you.
FAVIOLA R. | May 2020
They are amazing. Especially Lance Ray. He is very honest and thorough. He knows his stuff and gets you in the best loan possible
KEVIN G. | May 2020
Jacob And his team did an amazing job!
Brittany R. | May 2020
We really enjoyed working with Lance Ray.
ELLIS C. | May 2020
My mortgage agent Lance Ray was hard working, reliable, and honest.
ROBERT S. | May 2020
Lance was amazing. He was quick to respond and the underwriting was quick.
SUEENG T. | Apr 2020
Because my rep, Lance Ray is awesome.
JERRY E. | May 2020
Great service by Mary Juarez
STUART L. | May 2020
Lance was amazing to work with and made buying my first home super easy. I appreciate how patient he was throughout the whole process!
Shelby R. | Apr 2020
I believe you are the most straight forward, customer oriented company. It was a great experience working with Lance Ray.
TATIANA T. | May 2020
I have worked with Lance on 2 separate loans and his service is stellar.
SANDRA G. | May 2020
Lance Ray , was Awesome!!! Handle my loan with such professionalism!!
Donald H. | May 2020
Lance Ray was absolutely amazing through the whole process!!
GREGORY G. | May 2020
Your account manger, Lance Ray is awesome. He is always answer his calls and was able to close my loan on time.
Kelly H. | Apr 2020
Very professional, organized, and smooth experience.
SUKANT J. | Apr 2020
Because the whole process was completed efficiently.
ZENAIDA B. | Apr 2020
Awesome customer service! The customer truly comes first!
BARRY B. | Apr 2020
Because Lance Ray is a king among men
AZAEL V. | Apr 2020
You gave us the best rate and working with Lance was great. Gabby was great too.
John M. | Apr 2020
Lance Ray is the best and I would recommend him to anyone and everyone.
Lucrezia R. | Apr 2020
Because I always know that Lance will fight to get me the best rate possible.
CRISTINA B. | Apr 2020
Lance ray was awesome and effective
CHRISTOPHER C. | Apr 2020
Very easy to work with. Very good communication. No stone was left unturned. Took the work off of me and they provided great service.
JOHN O. | Mar 2020
Great rate and Lance is amazing!
Hayley T. | Mar 2020
Lance just made the process so simple!
Brian D. | Mar 2020
Lance Ray's service was fantastic
Gregory K. | Mar 2020
Amazing service from Lance Ray
KATHRYN S. | Mar 2020
Spectacular customer service, responsive, and able to provide best rate ever!
Timothy T. | Mar 2020
Lance was knowledgeable, fast, responsive.
John P. | Mar 2020
Lance was so helpful and so proactive during the entire process. He took a lot of the stress out of the loan process.
PAUL S. | Mar 2020
The service was outstanding you are informed with every step.
Robert D. | Mar 2020
I have worked with Lance 3 times now. He has been great, easy to work with and great rates.
JENNIFER K. | Mar 2020
Service was outstanding. Lance was terrific to work with.
AARON S. | Mar 2020
quick, easy, super helpful
TARA B. | Mar 2020
Our lending went was super. He did everything he said he would. We got a great rate.
JEFFREY W. | Mar 2020
Lance - our financial person did a great job and we are confident in Guaranteed Rate because of him
LINA X. | Mar 2020
Lance Ray is the best loan office ever!!!
Spencer N. | Feb 2020
Lance is always the best to work with and always is looking to help us. He always updates us on any changes.
JOHN S. | Feb 2020
Because of loan officer. Lance Ray is the Best
ALLAN V. | Feb 2020
Lance Ray is terrific! I made a post on Facebook referring him to all of my friends too
Matthew S. | Feb 2020
working with them was super easy
Lawrence T. | Feb 2020
Able to work with me on everything to provide the best results with a unique situation.
MICHAEL D. | Feb 2020
Third time doing business with Guaranteed Rate. Service is quick, reliable and honest.
JOSEPH R. | Jan 2020
Lance Ray. He makes everything so easy and he’s a total professional.
Zachary S. | Jan 2020
awesome experience. you made it fast and painless
MAYRA E. | Jan 2020
Our finances are complex. Lance and his team were able to successfully navigate the process for us.
Neal T. | Jan 2020
Lance was the best loan agent I've ever worked with.
PAUL L. | Jan 2020
Our Lender Lance is our family Lender.
MARTHA F. | Jan 2020
Lance is so smooth and easy to work with, this guy is for sure an asset.
MATTHEW S. | Dec 2019
Everything happened the way it was initially quoted and it was completed quickly and on time.
STEVEN L. | Dec 2019
Because Lance made it easy, and we closed really fast.
ANDREW P. | Dec 2019
Lance, Xandi and the rest of the office staff are best ever to work with
TERRI S. | Dec 2019
Lance is the most amazing person ever. Very efficient, knowledgeable, and helpful!
MICHELLE K. | Dec 2019
Lance was easy to work with and got us a good rate compared to others. Seamless process overall
ARTURO Z. | Nov 2019
We've done several loans with GR and Lance and all have been outstanding experiences.
Scott M. | Dec 2019
Lance, our representative, was so helpful - accessible to answer questions, understand the process and give us any feedback we requested. He workshopped our options to meet our objectives. It was fantastic!
Daniel C. | Dec 2019
because Lance Ray is the best
JOSHUA C. | Dec 2019
This is the second time I have used Guaranteed Rate, Lance Ray is very friendly and does a great job, he was recommended to me and I have recommended him to others.
Robert W. | Dec 2019
Everything was done professionally and in a timely manner. The agent was very responsive and was always available.
JAMES V. | Dec 2019
I've worked with guaranteed Rate 3 times now, all with Lance Ray, and have been extremely happy with the service.
TRAVIS G. | Dec 2019
Everything was done professionally and in a timely manner. The agent was very responsive and was always available
James V. | Dec 2019
Lance Ray and team always gets it done....
Randall G. | Nov 2019
Great and friendly service. Lance is a true expert and gave me the advise and support I needed to make the process easy.
Moises G. | Nov 2019
They were great. Very helpful.
Luis M. | Nov 2019
Ther are the most Professional!!!!!
Eduardo M. | Nov 2019
The process was extremely quick and smooth. My representative was extremely knowledgeable and kept me informed throughout the process.
Brian P. | Oct 2019
Process was seamless. Employees were thorough and helpful.
Veronica C. | Oct 2019
Lance was very professional and kept in constant communication with us.
Todd M. | Sep 2019
Efficient loan officer
Cesar B. | Sep 2019
Lance made everything very easy and clear. I felt like i was speaking with an old friend.
Jesse H. | Sep 2019
Communication and customer service was awesome. My loan was funded quickly and I was updated regularly along the way.
Katrina R. | Sep 2019
Lance was amazing, very helpful and professional at all times. This was my first home and he explained everything very thoroughly and always answered calls and texts. Got everything done in a very efficient manner.
Mohammad W. | Sep 2019
Lance is absolutely stellar! This is our 3rd time working with him and we will continue to work with him for our future investments. Outstanding high touch and impactful service!
Gerardo A. | Sept. 2019
Lance did an amazing job. He always kept me informed and was willing to take the time to walk me through the process from start to finish. I will definitely recommend Lance and his team.
Donald L. | August 2019
Lance Ray makes the experience easy. He is very knowledgeable and patient. He also has excellent customer service. I would recommend Lance to any of my friends or family.
Kristina Y. | August 2019
Lance Ray is one of a kind. Huge asset to the company. I’m loyal to the person, not the company.
Kristofer B. | July 2019
I have done multiple mortgage loans and refi's over the years Lance was the ultimate professional. This experience was completely opposite of what I expected. He was thorough and we were confident he was working on our team to complete the loan.
Donald F. | August 2019
I'm very satisfied with your help : ) Thank you! Thank you! Thank you! (Lance Ray, Mary Juarez, Africa, Gaby ) And to all of your great team who made the process possible. I'm very sure I'm gonna contact you again in the near future. Thank you Leo Hernandez & Josefina Pena!
Leopoldo H. | July 2019
Lance was spectacular during this process, I will definitely recommend anyone I know that requires your service. I look forward to working with lance and your company again in the near future. Once again thank you for your services!!
Cleavon M. | July 2019
Lance made it so easy for me to purchase my home and was very helpful throughout my entire escrow process. I will definitely use Lance again for my future purchases. Thank you!
Tatiana C. | July 2019
Lance Ray' attention to detail and promptness made the process almost worry free. He and his team did a great job.
Daren L. | June 2019
Our loan officer, Lance Ray, made the entire process of obtaining our loan so easy, from the pre-approval to the final closing, he made the very stressful process of buying and selling a home as easy as possible. I would highly recommend him to anyone.
Keith P. | July 2019
Thank you very much you guys accomplished what other people were not able to accomplish for me I will definitely recommend you to everybody that I know.
Jose C. | June 2019
Lance Ray and his team were great. The process was easy and efficient. My wife and have busy schedule so it was helpful that Lance was always available for questions and all information needed was listed early in the process. He was also patient. It took us a year to find the right home but during that time he would check in to see how the search was going. Thanks again.
Michael W. | June 2019
We had great experience working with Guaranteed Rate and Lance.
Carlos F. | May 2019
Lance is great to work with. I'm really happy with my loan and his excellent customer service in helping with my first home purchase.
Anna O. | May 2019
Lance Ray is a professional. He has earned our trust and because of his honesty, dedication and time management skills set. We would only want him to service our needs. An excellent job!!!
Cameron G. | April 2019
I have dealt with Lance for years for all my loan needs. He is simply the best. He keeps you updated and is so kind and helpful. I would never use anyone else for these services.
Brenda B. | April 2019
Lance Ray was our loan, agent he was very professional and great with communication. We received frequent status updates and were very satisfied with the speedy closure; 7 days ahead of schedule!
Alan M. | April 2019
It was a pleasure working with my loan officer. He answered all questions, and everything was explained where I fully understood every question.
Florence P. | April 2019
Our experience with Lance was better than we could have even asked for. It was fantastic that he was always available to speak with us even though we were in different time zones. Also, he explained everything to us without us asking and communicated well with our accountant. We are beyond grateful for his expertise and assistance.
Michael S. | March 2019
Lance was very helpful with securing my loan. Thank you!
Joyce S. | March 2019
Lance made the whole process far more simple than I had expected.
David A. | February 2019
Lance Ray has been my loan officer for 2 houses now. His professionalism and dedication are one of a kind! He’s gained a customer for life.
Ryan P. | February 2019
Lance always does an excellent job. He notifies us anytime there was a chance. He is really good at communicating. Gabby is also willing to come at any time. Thanks again!
John S. | January 2019
After being told by a previous lender we were unable to use our VA loan privilege. Lance was able to make it happen within a day! Any concerns or difficulties were quickly answered and we were able to get into a difficult housing market with ease. Thank you!
Joseph P. | January 2019
Lance Ray was amazing! From start to finish he was in constant communication, was readily available for any questions and provided a smooth seamless transaction! I've already referred him to two different friends. I look forward to working with him again.
Michael P. | January 2019
My loan officer kept me aware of the status and made me feel confident that my loan would in his opinion would be approved which in turn lowered my stress. Thank you GR for your help. A great team!
Gordon P. | January 2019
Lance was awesome and always available to answer questions.
Kristina Y. | January 2019
Lance Ray went above and beyond; I am very happy with his service.
Victoria L. | January 2019
This was actually my second loan with Guaranteed Rate. My loan officer actually went out of his way to meet with me on his scheduled day off. This is true customer service. SECOND TO NONE! I would and have recommended Guaranteed Rate to others for their loan needs. Many thanks to Lance. We appreciate your outstanding service to us.
Robert D. | January 2019
Thank you for answer the phone, not recording. Guide us thru the whole process so we won't miss any part of it. Follow up make sure everything is OK, etc.
Jeannie W. | October 2018
Lance was great.
Vincent M. | December 2018
We had a great experience with Lance. He answered all our questions and handled our loan with speed and care.
Ryan B. | October 2108
Lance was fantastic to work with and very responsive. He is knowledgeable and presented options by empowering me to make an educated decision knowing the trade-offs. He will be my first call for my next home loan needs.
Razvan P. | October 2018
Lance is great to work with. He's a great communicator. He gets back to me ASAP via, email or cell. This is my second loan. He's the first person I call when I'm thinking of a loan. Thank you, Manny.
Manuel S., October 2018
Lance Ray as the loan officer provided superior customer service, guidance and support through the entire pre-approval to purchase and closing. Lance made himself available at all times of the day including weekends to address my questions and resolve and issues during the process. Lance is a role model for other loan officers. Please recognize Lance Ray for his dedication and great work. Thank you.
Timothy M. | October 2018
Lance was awesome to work with!! Always accessible and very knowledgeable!
Michael P. - September | 2018
Lance Ray is the best loan officer around!!!!!!
Spencer N. | August 2018
Lance Ray was our loan person. This was the second home we have purchased with him. He is the best.
David H. | August 2018
Lance Ray at the Norco office is the best!!!
Stephanie R. | July 2018
Our loan officer Lance was great to work with.
Once again Lance Ray was superb to work with! A++++
Christopher D. | July 2018
Lance was amazing to work with! Very efficient and made things very easy. Easiest part of our home buying process. We have used Lance five times now and have never been disappointed.
Ryan Z. | July 2018
Lance is extremely responsive and pleasant at all times. It is like he is tireless.
Melissa K. | July 2018
Lance Ray is extremely professional and knowledgeable. As first time buyers, we had a lot of questions, and he not only provided prompt, thorough responses—he often anticipated our next question!
Shannon H. - June | 2018
Lance was amazing and a huge help. If we ever buy again we will definitely be contacting him.
Brian K. | June 2018
Great communication from beginning to end and always there to answer any questions that I had.
Jason R. - June | 2018
Lance Ray is the best!
Todd H. - May | 2018
I would only use Lance as my loan officer. He was very accessible and answered all my questions. I trusted he had my best interest in mind as he was guiding me through my first refi. I wish I had him as my loan officer when I bought my home.
Tia D. - May | 2018
Hard to believe a loan could go so well!!!
Christopher W. - May | 2018
Would like to give special thanks to Lance Ray. I've used Guaranteed Rates multiple times and Lance has been amazing. From A to Z he has you covered. He's upfront and honest with the whole process, he's always there when you call. Sometimes applying for loans can be difficult and not once have I felt that way with Lance. Since the first time I used Guaranteed Rates I knew I wasn't going to anyone else because of Mr Lance Ray.
Bruce J. - April | 2018
Lance is the best!!
Gerald F. | April 2018
Lance was our loan officer and was exceptional. He was always available to answer questions, and made the whole process go so smooth. If you want to close a deal quickly Lance knows how to do it!
Brandon H. | May 2018
Lance was great!
James L. - Chino Hills, CA | FEB 2018
Lance is very knowledgeable, ethical, and FAST! He saved us over $27,000 on a recent loan. A realtor friend of mine recommended him, she does a lot of business with Lance and calls him "her magician" cause he gets stuff done fast, and pulls off feats of wonder for her and her clients. It was a good referral! Highly recommend working with Lance at Guaranteed Rate.
Karen O.- Long Beach ,CA | August 2016
Thanks to Lance my loan process was very easygoing and well explained. Any question and concern that I had he made sure I was well informed!
Jose G. -Chino,CA | MAY 2016
Lance was very easy to work with. Always answered my phone calls and emails very promptly and provided answers to all of my questions. He made the process go as quickly as possible and has a very positive attitude.
Alexander P.- Los Angeles,CA | MAY 2016
Lance was great. He was specific about what he needed. He stayed in constant communication, so I always knew where I was in the process. I greatly appreciate how meticulous he was.
Marissa P. -Long Beach, CA | MAR 2016
Lance was both professional as well as accessible throughout the process. We were able to collaborate in making an informed decision about the loan for our rental property. His ability to see the bigger picture and provide valuable information in a timely manner was extremely helpful and appreciated.
ROBERT B. - Rancho Santa Margarita, CA | Dec. 2015
When I refinance with Lance Ray, everything goes smoothly every time. I don't stress over anything, because I know he takes care of making sure the process is smooth. Lance Ray kept me informed of my loan's progress throughout the entire process. Great communication.
Matthew S. – Signal Hill, CA | SEP 2015
Lance Ray was extremely helpful from beginning to end. He answered all my questions and was always accessible.
James E. – Corona, CA | SEP 2015
Our loan consultant, Lance, was amazing! He had everything completed quickly and answered all questions that we had. It was a stressful time for us and Lance made it so much easier.
Pierre J. – Stanton, CA | AUG 2015
Lance Ray was wonderful. He helped us with every step along the way and was very punctual and reliable.
Matthew B.– Whittier, CA | JULY 2015
Lance Ray is simply the best loan officer I have ever worked with. He knows the rules upfront, sets expectations, and delivers every single time.
Matthew S. – Signal Hill, CA | Mar. 2015
Lance always made himself available for questions and kept me informed throughout the entire process. Lance made the process super easy!
David B. – Fontana, CA | Feb. 2015
Lance and his team showed great attention to detail throughout the process! I have already referred them to a dear friend!
Jerry L. -- 8/28/2014
Lance Ray is the most experienced, kind, and forthright person I have ever had the pleasure of dealing with! He has excellent communication skills and he explained everything in great detail.I would highly recommend him!
Kris Ann A. -- Norco, CA 7/28/2014
“Lance Ray is the best in the business. He has great communication skills and is very helpful every step of the way. Lance makes financing, refinancing and new mortgages a less stressful process. Go see Lance and he will give you his heart and soul and do his best to help you in every step of the process…GUARANTEED!”
Kris A. – Norco, CA – 7/2014
I don't think anyone could have been easier or better to work with! I'm keeping Lance's phone number in case I know of someone looking for a loan or refi!
Gary M. -- Lomita, CA 6/30/2014
Lance Ray was extremely helpful and explained everything throughout the entire process. My experience with GR was smooth and problem free thanks to Lance Ray!
Guadalupe A. -- Corona, CA 6/12/2014
Best in the business for sure! Lance Ray and the Norco, CA team are awesome beyond words! He answered all questions and was always available via phone, cell or email! Easiest process ever! Thanks Lance!
Leticia F. -- Lakewood, CA 4/30/2014
Lance Ray was professional, responsive, and great to work with. Best experience i ever had with a loan officer. Best experience i ever had through a loan application process.
Paul G. -- Long Beach, CA 5/7/2014
“Lance Ray was a FANTASTIC partner in our home purchase! Being our first home, we had several questions that came up along the way and Lance was patient, knowledgeable and made the experience a breeze. If you're looking to finance your home, be sure to give Lance and the team at Guaranteed Rate a call!”
Tish F. – Long Beach, CA – 4/2014
“Guaranteed Rate is an amazing loan company to work with! Lance was available anytime to answer all of our questions and look out for our best interests. Thank you guys for all of your help and for closing our loan so quick!”
Ashly F. – Long Beach, CA – 3/2014
Lance Ray was professional, attentive, and quick with the process. I couldn't have asked for a better experience.
Michael C. -- Lake Forest, CA, 2/11/2014
I've refinanced many times and I have to say this was the best loan experience that I have ever had. That's saying a lot, especially in today's lending environment. Our loan officer Lance is top notch and is supported by a great company. He had a lot of confidence in the appraisers they used, underwriters, and processors. And they all came through. I have already referred him to family members and am looking forward to working with him again.
Sanford S. -- Signal Hill,CA 1/27/2014
"We just got our first house and Lance Ray from Guaranteed Rate is amazing. He was extremely helpful. We will definitely recommended and I approve it!"
Chris D. -- Downy, CA. -- 11/2013
"Everything went very well. I enjoyed that I could receive updates and check the loan status on your website. Lance Ray was very impressive, his level of professionalism and expertise far surpasses that of most professionals. 100%! I will use them in the near future. My girlfriend and I feel blessed that we had the opportunity to work closely with Ray. He was always "so on top of things" and executed as promised. I was never let down by Ray. You are lucky to have him, he's a huge asset to your company. I've already referred him to others!"
Aryan S. -- Beverly Hills, CA. -- 8/ 2013
“Lance Ray is a category of his own in terms of excellence and was absolutely key to getting this loan processed in the short amount of time we had. I owe Lance a huge debt of gratitude for his incredible work. I cannot give him any higher level of praise! I will happily use Lance in the future for loans because both Lance and Guaranteed Rate were excellent."
Jonathan G. -- Glendale, CA. --5/ 2013
Hey check out the amazing review from Kimberly about Lance! “This is my first home purchase and everyone kept telling me the whole process is horrible, well that couldn't be further from the truth. I can't thank him enough, I will share my experience to whoever will listen and make sure they have Lance's number if they are in the market. Lance was amazing, answered any question, helped me while on vacation, walked me through all the paperwork and he turned escrow around it 2 weeks. Lance was wonderful to work with! Thanks again!”
Kimberly G. -- Corona, CA -- 04/2013
Hey check out the amazing review from Porfirio about Lance! “Lance provided great efficiency, we were kept abreast of what stage we were in and the appraisal was done quickly and professionally! We wanted a company we could rely on and you came highly recommended! We are happy to do business with you again and refer to friends!”
Porfirio M. -- Covina CA -- 04/2013
Hey check out how thrilled Stacey was with Lance Services! “Thanks for closing my loan! Lance Ray is the best!!! I moved into my very own condo in Long Beach today.I am SO EXCITED! Thanks for a fast, well-serviced closing, Guaranteed Rate!! Cheers to the next chapter!” https://www.facebook.com/guaranteedRate1
Stacey Z. -- Long Beach CA, -- 01/2013
This was a fantastic experience! Lance Ray is a top notch professional and very responsive. His expertise was second to none, which resulted in a very easy path to completing this loan.
Brent D. - San Clemente, CA 9/2012
Thank you Guaranteed Rate! With Jake Stokes, and Lance Ray, guiding us gently through the entire process, we were able to close escrow in 21 days. .. We recommend Guaranteed Rate for anyone who appreciates professionalism (and a small bit of hand-holding) throughout the mortgage-obtaining process. What was so confirming about the entire process was that it was our real estate agent who turned us on to Guaranteed Rate, for we were unaware of the companies existenceâ€¦
Robbie and Bill S. Yucca Valley, CA 2/2012
Everything was perfect. From the moment I spoke to Lance to the closing of Escrow he made me feel like I was his only client. I could call at any time and ask any question and he was always helping me and never rushed me off the phone... ...Everything was smooth and Lance is great! Customer service was exceeded when I received a follow up phone call a few days later to see how things were going with the new house. I am a Raving Fan!
Sydney H. - Riverside, CA 9/2011
Both myself and my wife were extremely pleased with the performance of Guaranteed Rate Inc. in helping us purchase our home. We were particularly happy with Lance Ray. I can't say enough about how helpful he was throughout the entire process. I would definitely use the company again, and would recommend the company to family and friends with enthusiasm. I was recommended to Guaranteed Rate Inc. by a colleague at my job.
Erik S. - San Dimas, CA 7/2011