What people are saying... What people are saying... Back to profile
Very responsive, explained everything well. Clear communication
Cara M. - Chicago, IL | Apr 2022
Mark Ratliff, our Guaranteed Rate Loan Officer did a terrific job and is a pleasure to work with.
Ryan D. - Bloomfield Hills, MI | Nov 2021
I have worked with Mark Ratliff many times and his level of knowledge make things as easy as could be. He is amazingly responsive too.
Mark K. - Berwyn, IL | Sep 2021
Excellent and personal customer service from Mark Ratliff.
Nestor P. - Chicago, IL | Aug 2021
It wasn't a perfect process.
Sabiha M. - Bensenville, IL | May 2021
I have worked several times with Mark Ratliff over the years and he has been amazingly responsive and made it happen.
Mark K. - Berwyn, IL | May 2021
Everything was so easy and the process went very well and I was helped throughout.
Joseph A. - Lake Forest, IL | Apr 2021
I've worked with Mark on 3 separate occasions. He's great.
Matthew M. - Chicago, IL | Apr 2021
E-forms make the process much easier
Frank M. - Naperville, IL | Apr 2021
Great support from Loan officer.
John R. - Chicago, IL | Apr 2021
Fast and easy to work with
ALEXANDER S. | Mar 2021
Impressed with the service from Mark Ratliff
GARY B. | Oct 2020
They are good to work with
ANDRA O. | Feb 2021
Mark Ratliff is easy to work with
THOMAS C. | Sep 2020
Loan application process was extremely smooth and problem-free and relatively speedy.
Catherine W. | Oct 2020
Great customer service, easy to upload documents, stress free closing process.
Andrea S. | Nov 2020
Mark Ratliff is excellent and easy to work with
GEORGE D. | Aug 2020
Mark Ratliff and his team once again exceeded expectations and delivered as promised!
PAUL M. | Sep 2020
Mark Ratliff did a great job; was very responsive and helpful throughout the entire process.
JOHN B. | Oct 2020
The process was easy from start to finish
CRAIG W. | Nov 2020
Mark Ratliff and his team are communicative, friendly, candid, and easy to work with.
LISA M. | Dec 2020
Prompt and friendly service, good result.
BRIAN D. | Jan 2021
Communication and ease of process
Erika D. | Jul 2020
4th time using Guaranteed Rate for my mortgage needs. I come back each time because of the truly excellent service I receive from Mark Ratliff every time.
John A. | May 2020
Mark Ratliff delivered on what he promised and when he promised it by. The support team was also very responsive and my loan funded on time.
JOHN K. | May 2020
Awesome response and professionalism
MICHAEL L. | Apr 2020
Mark Ratliff is the greatest-always available, answers questions, very kind.
ELLEN G. | Mar 2020
Mark Ratliff was very helpful throughout the refinance process
JOHN P. | Dec 2019
I used Guarantee Rate for my original home loan in 2014 and have since refinanced my home twice through Guarantee Rate. In each instance, I worked with your loan officer Mark Ratliff, because of the outstanding service he provided. His communication and guidance throughout the loan process were invaluable to my wife and I. Mark's our guy and we will go nowhere else for our mortgage needs.
John A. | April 2019
Mark is helpful, polite and very good at his job!
Matthew S. | April 2019
Mark Ratliff is the absolute best! This is my third loan with him and always recommend him to friends!
Kristin C. | November 2018
Mark Ratliff and his team were terrific! They were supportive, helpful and prompt.
Samuel R. | JUNE 2018
This is at least my 3rd time working with Mark Ratliff. He makes the process easy and the rates are always the best.
Keith Y. | July 2018
Mark Ratliff was terrific. Enormously helpful, even answering the same question three times for me. Just an all-around great guy with whom to do business.
Gene W.- Park Ridge, IL | MAY 2016
We love Mark Ratliff and his team! They made it so incredibly painless.
Terri C. -Libertyville, IL | MAR 2016
Mark Ratliff was great. My file was a pretty big mess, and he was able to tell me exactly what I needed to do to be able to purchase a home this summer. He made it happen and was clear and honest about everything. Mark was also very personable and I felt as if he truly cared about us more than just being a customer.
Steven P. – Mundelein ,IL | June 2015
It's always a pleasure to deal with Mark Ratliff! He has helped us, other family members and friends in the past and we all agree that Mark is a true professional!
Daniel P. -- Geneva, IL 8/26/2014
Mark Ratliff rocks! He was very responsive and engaged in the process!
Jason C. -- Elmhurst, IL 6/30/2014
Mark was a pleasure to work with and extremely helpful and knowledgeable. I would absolutely work with him again and recommend him to friends and family.
Matthew O. -- Chicago, IL, 2/10/2014
"Mark did an amazing job on the purchase of our new home. Guaranteed Rate was not my first choice, as I felt that I would be better served by using a better known lending institution, but I found I was just a number and the poor communication left me unsatisfied and very unhappy. As soon as I started to work with Mark, I knew I was in good hands. He walked me through the process, answered my questions, responded to my emails within hours and made sure we closed on time. His years of experience were invaluable to me, but it was his friendly and sincere demeanor that made the experience great!"
John A. -- Dexter, MI. -- 12/2013
Mark Ratliff made it seamless and worry free. I would highly recommend Mark, he secured the best rate (lots of competition) he was efficient, thorough and very pleasant to deal with. He was really great!
Sheila G. - Chicago, IL 12/2011
Working with Mark Rosenberg made a very stressful time incredibly smooth. He was in regular contact and made everything easy!
Laura K. - Fox Point, WI | May 2022
Everyone involved was very professional and helpful. They were able to work around my schedule and get things done when time was a factor.
Scott C. - Round Lake Beach, IL | Jul 2022