What people are saying... What people are saying... Back to profile
Easy to communicate and fast response. All E-Docs.
Yahui Z. - Schaumburg, IL | Oct 2021
Very helpful service. Fast and responsive.
Shuai Y. - Chicago , IL | Oct 2021
Efficient and timely service on refinancing my mortgage.
Martha S. - Elgin, IL | Oct 2021
Very straightforward process, great rates
Joshua K. - Austin, TX | Oct 2021
Excellent customer service ..went above and beyond
Diana D. - Hanover Park, IL | Oct 2021
Great service and the team is wonderful.
Claudia M. - Melrose Park, IL | Oct 2021
The staff worked extremely hard to quickly approve the loan. It was amazing how smoothly everything worked. They were very supportive and helpful in answering my questions and dealing with issues that came up.
Bruce S. - Leland Grove, IL | Oct 2021
Because everything went very smooth and the people I dealt with were very helpful.
Dennis M. - Bartlett, IL | Oct 2021
Excellent service and the team was always very responsive to my questions, at each stage of the process.
John E. - Lewisville, NC | Oct 2021
Superior customer service. Very friendly and also knowledgeable.
Kathleen E. - Manhattan, IL | Oct 2021
Guaranteed Rate has been very helpful in our mortgage process.
Minyan L. - Chicago, IL | Oct 2021
all of our questions were answered quickly and accurately.
Dan D. - Chicago, IL | Oct 2021
Great rates and great service.
Kevin B. - Chicago, IL | Sep 2021
The service was very personalized
Kelley H. - Chicago, IL | Sep 2021
Professionalism, flexibility and creativity.
David S. - Chicago, IL | Sep 2021
Excellent customer service! Very patient and understanding. Michelle's team has been amazing throughout the process. Jen was stellar in providing her guidance and making the process easy!
Min Jung K. - Chicago, IL | Sep 2021
Great customer service and very easy to use loan to-do list.
Nicholas K. - Chicago, IL | Aug 2021
Michelle and her team are *AMAZING*---they blow through bureaucracy like it's nothing, super responsive---they get it done!
Paul G. - Chicago, IL | Aug 2021
did very well, easy to work with. minor issue.
Brian S. - Houston, TX | Aug 2021
Excellent from start to finish!! Contract to close less than 30 days. Bobart team explained everything. Bobart Team was on top of every detail, made is sooo simple and their response time was second to none!! The automated filing and submitting and signing documents was excellent as well. A+++++++ for this team!
Lisa H. - St. Augustine, FL | Aug 2021
Amazing every step of the process. Everyone was very personable- from start to finish.
Franklin W. - Chicago, IL | Aug 2021
Michelle's team expertly handled every step of the process. Each team member was proactive, thorough, patient, and very quick to respond to all questions asked. I felt fully informed and confident that all details were handled efficiently and that all deadlines were met.
Lori L. - Chicago, IL | Jul 2021
Michelle Bobart and her team are great
John H. - Chicago, IL | Jul 2021
The agents were very informative and responsive throughout the process.
John R. - Chicago, IL | Jun 2021
Excellent teamwork from everyone working on our loan.
Christian V. - Chicago, IL | Jun 2021
went above and beyond to help me get my deal done at the best rate.
Jennifer P. - Denver, CO | Jul 2021
They were very easy to work with and had a good rate. Also I locked in then rates went up but I didn't have to worry.
Mary H. - Chicago, IL | Jun 2021
Excellent personal service, efficient, and reliable
Shane S. - Opelika, AL | Jun 2021
Excellent, prompt, collaborative service, start-to-finish.
Travis M. - Chicago, IL | Jun 2021
Responsive and professional
Elizabeth F. - Chicago, IL | Jun 2021
Process was well guided and Keely, Liz and the entire team did a great job. I also liked the electronic file upload and e-signing capabilities of Guaranteed Rate.
Andreas K. - Charlotte, NC | May 2021
You guys got me closed in 30 days which was fantastic.
Sucheta B. - Maryland Heights, MO | May 2021
Service, processing time and attention to detail.
Jason H. - Chicago, IL | May 2021
The process was easy, the staff was excellent!
Terry O. - La Grange, IL | May 2021
great service and quick responses
Stephen Y. - Chicago, IL | May 2021
The GR were super responsive and accommodating! As first home buyers we went into the process very apprehensive but working with Michelle, Tania, and Liz quickly eased our stress!
Gabriel V. - Chicago, IL | May 2021
Great team, great service.
Andreas K. - Charlotte, NC | May 2021
Great communication and responded ver quickly and processed my refinance fast
Erica R. - Chicago, IL | Apr 2021
The whole process from start to end is so easy. Everything is automated. From sending documents, signing documents, closing documents, pre-approval letters... Everything is fast and seamless.
Udayraj N. - Lincolnshire, IL | Apr 2021
I was very pleased with the level of service and responsiveness provided by Michelle and her team.
William P. - Chicago, IL | Apr 2021
They were flexible and responsive. The women I worked with (Michelle, Jen, Karen and Kaide) always helped when we had questions.
Jade P. - Chicago, IL | Apr 2021
They were fantastic - efficient, communicated well.
Donna W. | Mar 2021
The team made the process understandable and easy. As a first time home buyer the process was nerve wracking to walk in to, but it was so easy thanks to Tania and her team!
Ariane E. - Chicago, IL | Apr 2021
Everything was streamlined.
Susan J. | Mar 2021
Responsive, knowledgeable staff. Competitive pricing. Good service.
Barry C. | Mar 2021
Communication and timeliness is this team’s strong suit.
Jennifer P. | Mar 2021
Wxcellect communication and serviceability
Rodrigo L. | Feb 2021
very good overall experience with professional employees
Matthew B. | Feb 2021
The RATE team is amazing. The service from team was exceptional.
Mitch G. | Feb 2021
The process was very easy and I greatly enjoyed working with the members of the team
Dustin O. | Feb 2021
The process was seamless. Any questions I had were answered immediately. I loved the digital components.
Nicholas R. | Feb 2021
great service; easy; great rates
John Z. | Feb 2021
Great communication, very professional and thorough. Support for questions and providing financial information was super helpful.
Zachary C. | Feb 2021
Fantastic customer service
Mark P. | Feb 2021
Everything went smoothly. All GR reps are professional and efficient.
Margaret T. | Feb 2021
Easy to do, answered all my questions and explained things in detail, very responsive
Jeffrey Y. | Feb 2021
Very responsive to all inquires & excellent service & excellent security
Luke H. | Nov 2020
Good service, knowledgeable lenders, good selection of options.
Barry C. | Dec 2020
Amazing service and great rates
ELIZABETH W. | Feb 2021
The process was fairly painless and I really enjoyed the easy manner of uploading documents.
Sara G. | Nov 2020
Very responsive. Personally helpful. Loved the ease of uploading to the ToDo list. Loved that we could get an appraisal waived on this refi.
Stephen B. | Nov 2020
Michelle and her team provided excellent customer service throughout the process
Jennifer E. | Dec 2020
Customer service was excellent as was the organized tech platform
Frances S. | Aug 2020
Keely and Michelle were very patient and helpful
Sarah K. | Oct 2020
Incredible people! Super fast and responsive. The most seamless process.
Karla B. | Nov 2020
Michelle and her team are absolutely fantastic, the best. They provide great guidance, service, and options for your mortgage needs. In addition, the technology at Guaranteed Rate makes the application and approval process so easy to complete. Had to fund two mortgages on two properties simultaneously. No fumbles. Outstanding work.
Leo H. | Dec 2020
Ease of transaction, rate obtained, customer service.
Dariy Z. | Aug 2020
Michelle Bobart, her team and the streamlined process.
Amy A. | Nov 2020
Great customer service. Hands-on team. Jen Schenk is extremely responsive and helpful.
Edith G. | Dec 2020
Everything was as smooth as possible. Everyone was super responsive.
Craig A. | Aug 2020
Michelle Bobart team were very helpful in helping through the process, ensuring that I understood each step and what was needed.
La Shawn S. | Sep 2020
Service from Michelle Bobart and Tania Morgan was excellent. I appreciated the phone calls but also the online app to keep the process moving efficiently.
Shari G. | Nov 2020
Great team! Everyone is very responsive and answered all my questions
Timothy G. | Dec 2020
Very professional and friendly especially Michelle and Jen.
Shanthi H. | Aug 2020
All that I worked with were grest
Patricia H. | Sep 2020
Michelle and Jen were professional, attentive and excellent communicators with respect to getting this loan funded by the estimated closing date.
Madhu P. | Oct 2020
Guaranteed rate was with me every step of the way. I was always given updates. I feel like the process was very stress free and Tania took her time to explain everything to me.
Maggie D. | Nov 2020
Jen and Aimee did a great job!
George S. | Dec 2020
The staff was professional and had our best interest in mind.
Brenton S. | Nov 2020
Michelle’s team has been so great to work with. Their professionalism and friendly process was smooth and stress free. Tania was my representative during my refinance. Thank you Tania for all your help. Tania provided excellent customer service. You are the best!
Arturo P. | Dec 2020
service that is efficient, practical, clear and friendly
Kimberly M. | Aug 2020
Because Michelle and her team are the best
Randy S. | Sep 2020
Michelle Bobart & Jen Schenk are awesome to work with! Super helpful, prompt, friendly, knowledgeable, great resource and helped our family greatly!
Benjamin M. | Oct 2020
Michelle was my original lender over 10 years ago so I trust her. Her staff are friendly and efficient.
Christa G. | Nov 2020
Best rates and outstanding customer service
Brett S. | Dec 2020
Easy of use, prompt responses, professional staff
Max S. | Jan 2021
Positive attitude and timeliness of the team.
Susan R. | Aug 2020
Smooth, easy and quick process! Everything was transparent and team was excellent!
Amanda P. | Sep 2020
Service was prompt, cordial and organized. I was told up front what documents would be needed. Things moved along swiftly and easily.
Katherine A. | Oct 2020
They were good. Stayed on top of things and were clear in communication
Savannah U. | Nov 2020
Friendly, consistent and punctual communication.
Brennan Y. | Dec 2020
Professional and easy to work with.
Kenna W. | Jan 2021
Always available to chat and answer questions. Got the job done right and made it easy on us.
Benjamin K. | Aug 2020
Very communicative. Answered quickly. Shared the process and each step.
Jaime M. | Sep 2020
Very responsive, friendly, and able to everything requested
Randall Y. | Nov 2020
They were elite communicators, educated me every step of the way and I felt like my loan was handled by professionals
Johnny A. | Dec 2020
Jen Schenk and Michelle Bobart are the best team!
Mitchell G. | Jan 2021
Easy process, competitive rates, and people staying on task to complete closing made it a pleasant experience
Michael B. | Aug 2020
Quick and efficient. Also there was clear communication along to process
Conner H. | Sep 2020
Very satisfied with rate and approval/closing process.
Cheryl K. | Oct 2020
Loved the relationship and the service.
William E. | Nov 2020
MIchelle Bobart and her team provided excellent options and service. Technology made the process super easy.
Leo H. | Jan 2021
Everything was quick and easy, my loan officer was so great!
Gina A. | Jul 2020
Great team. Good communication
Anjali S. | Aug 2020
Great service, friendly people, always available!
Christa F. | Sep 2020
excellent service and very professional
Claudia M. | Nov 2020
Clear guidance through the process and promptness in responding to my questions.
Patricia E. | Jan 2021
Very responsive and helped us close quickly.
Livia K. | Jul 2020
The team was delightful to work with an helpful in guiding us through the process.
Haley N. | Jul 2020
Jen Schenk is awesome, attentive, demonstrating bias toward action and remaining one of the most passionate, dedicated and detailed professionals I've worked with in my career. In addition, Michelle, Jen and team are the absolute BEST!! I would not work with any other lender to get transactions closed, given how quickly they move and due diligence at every turn to ensure seamless execution. Most of everything can be done electronically which I appreciate. The team cares about the customer experience and protecting long-term future investments.
Mitchell G. | Jul 2020
Because Bobart Team is awesome
John P. | Jul 2020
GRate worked really hard for us and it showed.
Adam B. | Jul 2020
Great service and the process was easy
Charles M. | Jul 2020
Everything was easy and it's my third go round with the same team.
Richard G. | Jul 2020
Everyone was great to work with.
Andrew W. | Jul 2020
The team was very helpful and attentive.
Angela M. | Jul 2020
Very good customer service.
Philip K. | Jun 2020
Jen and the team have been excellent.
Jimmy T. | Jun 2020
Excellent attention to detail by the entire loan team run by Michelle Bobart.
David G. | Jun 2020
easy and transparency of the process; Michelle & team were great!
Jamil B. | Jun 2020
Your team did a great job and your systems/processes are very efficient.
Susan S. | Jun 2020
super easy to work with, great communication.
Robert R. | Jun 2020
Jen and the rest of the team did an awesome job and were very responsive with any questions we had.
Olagoke F. | Jun 2020
Fast, courteous service, quick email answers to questions.
Anne H. | May 2020
Excellent customer service with Tania and Michelle. Appreciated closing where they came to my home.
Shari G. | May 2020
Loved each person I worked with. Smooth easy transactions
Mary O. | May 2020
Michelle and her team are solutions-oriented, very organized and make the whole experience a breeze.
Ashley B. | May 2020
Excellent follow-up by rep. Competitive rates
Margaret T. | May 2020
Efficiency, Accuracy, Professionalism, & Pricing
Shane S. | May 2020
Michelle Bobart. She is the best mortgage person we have ever dealt with. Period.
STEPHEN L. | May 2020
The staff that work for the company are very helpful in the whole process.
Anthony R. | May 2020
Amazing customer service plus best rates and lowest closing costs
ELIZABETH W. | May 2020
because they the very best at what they do. They go over & beyond to satisfy all my clients each and every file I present to them be it large $$$$$$$ or small $$
Matthew W. | May 2020
Overall, customer service and ability to get things done are excellent.
Albert C. | May 2020
Michelle Bobart and her incredible team!
TRAVIS A. | May 2020
Jennifer and her team were excellent
Floyd M. | May 2020
Excellent service and Michelle and her team did an awesome job of guiding us through the process as well as answering any questions we had.
Reginald Y. | Apr 2020
Communication, ease and professionalism was excellent.
Julia D. | May 2020
I strongly approve of this Mortgage Company , Michelle and her team were awesome putting my loan together from start to funding and found ways to make it work for me , when Cross Country Mortgage didn’t find a solution to the FHA property I was interested in , Guaranteed Rate rate was able to deliver the solution of purchasing my home on a Conventional way , you can not go wrong with Guaranteed Rate’s Michelle and her team , I strongly recommend them !!
George W. | Apr 2020
Went above and beyond in handling the total chaos of a long-distance home purchase in the midst of a pandemic. Michelle and Keely are super-heroes!
Paul G. | Apr 2020
everything went exactly as planned
John Z. | Apr 2020
Very easy to work with, great rate, everything online, easy to sign.
Madhuri P. | Mar 2020
Michelle and team are great to work with and make the process as easy and streamlined as possible
Jeffrey M. | Mar 2020
Everyone on Michelle Bobart’s team is so helpful and professional. They were always willing g to answer questions and walk through buying a home. EXCELLENT CUSTOMER SERVICE.
Kelley P. | Mar 2020
Got us through a 30 day close with professionalism and good communication.
Colin H. | Mar 2020
Your specialist are very accommodating and knowledgeable. Especially Jen Schenk.
Joseph P. | Mar 2020
Refinancing was so much simpler than I thought it was going to be. Michelle Bobart and her team were awesome! I feel like I hardly had to do anything and I never even saw any of them! The only person I had to meet up with was the notary and that only took about 15-20 minutes! I haven't refinanced for about 10 years now so the way things are done are a little bit different. That being said they were all very patient with me explaining some things I didn't quite understand.
Cathaleen C. | Mar 2020
Very professional, very responsive. Great people. I trusted the Jen Schenk and Michelle Bobart team. They were attentive and I felt as though I was in there best interest.
Chad R. | Mar 2020
Easy to use system that constantly kept us up to date
Ann Marie W. | Mar 2020
Tania was great to work with and very responsive
Bradley K. | Feb 2020
The team is fantastic to work with! They are always willing to answer any and all questions. Not to mention, they are very quick to respond!
Jessica W. | Feb 2020
They were very professional and answered all our questions. The process was very smooth.
Thomas C. | Feb 2020
They were friendly, responsive and they gave me a great deal with the terms I was looking for.
Cheryl I. | Jan 2020
The team was great and got us a good rate
Adam C. | Jan 2020
Great, efficient service. Staff are kind and helpful!
Meredith W. | Jan 2020
They were very thorough in all my processes.
Aleathea W. | Jan 2020
People were great, web site was great, everything was really easy.
Mary Katherine F. | Dec 2019
Extreme helpfulness of staff/ agents.
Paul W. | Dec 2019
You make it easy for us!
Rebecca R. | Nov 2019
Jen Shank was great to work with!
Kelly E. | Oct 2019
The have been very helpful with everything. Used them for our last 3 houses
Joshua H. | Oct 2019
They listened to me from the beginning, unlike anyone else.
Andrea D. | Oct 2019
Tania and her team were exceptional. I was kept updated through the whole process..it was seamless.
Kathleen E. | Sep 2019
Everyone has always been responsive and listened to my questions and concerns. Never felt like I couldn't reach out and get advice on next steps. The document and account verification process was easy to navigate.
Keri R. | Sep 2019
Michelle’s Team should be called The Dream Team Jen Schenk is wise insightful reassuring patient concerned truly Jen knows this industry. Jen addressed my concerns each and every time. Jen made my experience so positive she kept her word and her follow was outstanding Derrick Lewis helped to ignite my paperwork patiently copied everything when my patience was short Kaide Elliot Great listener she pulled it together and made sure I was on top of My To Do List Karen Hyland Brought the good news all paper is complete Michelle you have a dream team that gets results. Thank you.
Janene B. | Aug 2019
I think they made the process very easy. Where informative and supportive through the whole process even on items that maybe our realtor should have addressed. We’re very resource ready but open to us using our resources as well.
Jac'Quez P. | August 2019
Michelle and Tania are great to work with. Thanks!
Paul H. | July 2019
Jen, Karen, Michelle were all amazing to work with. They were transparent and highly responsive. Jen was hugely accommodating and work extra hours, late in the evening to assist me and make sure I closed on time and early. I have never worked with a company that was so faithful to deliver and honest. Thank you so much for a positive experience. You’re all exceptional in my books!
Christina T. | Aug 2019
Tania was exceptional, very polite and gave feed back properly. She returned my calls even on weekends. Thank you Tania.
Abdul K. | July 2019
This is by far the best experience I've ever had applying for a mortgage, and purchasing a home! Thank you for your assistance, and for taking the time to explain everything to me.
Jonathan M. | June 2019
Michelle Bobart and team are hands down the very best!!
Derek V. | May 2019
Michelle and her team made the entire home purchase program easy. They even made sure we had all our questions answered and provided us with different options when we were away on vacation. I will be recommending Michelle and her team to any of my friends/co-workers who are looking for home financing needs.
Scott B. | May 2019
Kaidy Slaby is a gem! I felt comfortable in the process knowing she had my back. Great people skills, great energy and fantastic knowledge to help me with this process.
Marisa P. | April 2019
Jen and Michelle were rock stars and made this the easiest loan I've ever gotten!
Phillip K. | March 2019
WHAT A TEAM! Constant communication, Problem solvers, great listeners! Every detail was taken care of! I'm no easy customer!
Frank K. | August 2018
The whole team was a pleasure to work with. Really appreciate the time and attention I received through the entire process. Thank you so much!
Joanne R. | February 2019
I love Michelle and Tania. They made a stressful situation so easy. Will send all my friends and family!
Juan T. | January 2019
We loved Jen Schenk & Karen Hyland. Your team was very efficient and stayed on top of everything; we really appreciated their thoroughness and felt like they cared. I will definitely recommend them to others in the future!
Leticia F. | February 2019
Ms Jennifer Schenk was instrumental for the conclusion of this loan. She help me through the whole process. Not only a very nice person but a very professional. She is very knowledgeable and help me a lot at what ever time I needed her.
Marino R. | January 2019
You guys were there for the long run, as well as your kind manner to treat your client, and more important to allow me to have a piece of the pie, a little dream home, the American Dream, Thank you all!
Gonzalo C. | December 2018
Michelle and team are always a pleasure to work with!!
Irwin B. | December 2018
Jen was incredibly responsive which was great. As a first time home buyer, there were some confusing steps, including the closing costs, that I felt I could have been better explained. Other than that, it was great to work with GR.
Lindsey L. | November 2018
The availability of this team and the execution for my loan were extraordinary — not a single setback. All went according to plan. Thank you especially to Jen who was my main point of contact
Art P. | November 2018
Michelle Bobart and her entire team were dedicated to delivering a great experience even though our loan was particularly complex. Michelle has been a trusted resource to me for many years.
Rodny P. | November 2018
Michelle's team made the loan process extremely easy and fast ( especially Jen Schenk who was available at all hours to answer a question for me, even on the weekend, and explained everything well). The loan was ready three weeks early and closing only took 45 mins. Title company even said GR was exceptionally easy to work with. Will do a loan with GR and Michelle again for sure!
Adam R. | November 2018
This is the second time I used Guaranteed Rate. I had loan offers from mortgage companies and banks, but I refuse to use them. The team at Guaranteed Rate made everything simple. If I need another mortgage, I will go to Guaranteed Rate. Thank you, Jen, Kathy, Kadie, and Michelle.
Peter P., October 2018
I enjoyed working With All the Team members. I like your system of differentiating responsibilities and Task assignments. Great Job by Everybody. Maysa V. at @Properties was also Excellent in Suggesting the Initial Lead to GR and Servicing my Questions as we Progressed through each Phase of Closing. Thanks to All for your Hard Work in Getting through the Approval.
William G. | October 2018
I was ignorant, and Guaranteed Rate guided me. I was crabby, and Guaranteed Rate calmed me down. I was nervous, and Guaranteed Rate reassured me that they would be there. And they were. Thank you so much!!
Pamela W. | October 2018
Michelle Bobart's team, specifically Jen Schenk, was great! Jen took care of us during the entire process, and she made sure that we understood what was going on every step of the way. She was just as invested in the process as we were, staying in contact with us throughout the process and communicating in a very warm, welcoming way. Also, the Transfersafe program was SO EASY to submit all the required documents for the application.
Marcia T. | October 2018
Terrific experience. the frequency of the communication and easy use of the on line tools was amazing. Michelle and Jen were a great team and did a great job of getting me thru the closing easily and successfully. I also appreciated all the warnings about potential hacking.
Julia D. | October 2018
Michelle is thorough, knowledgeable, and kind. Her team works collectively to ensure satisfaction.
Kenyetta C. | September 2018
We were delighted with the service from our team. THANK YOU!!
Jennifer D. | September 2018
The team at Guaranteed Rate, in particular, Jen Schenk and Michelle Bobart, were extremely helpful and did everything in their ability to make sure that we closed on time. The seller and with our purchase being a new construction, proved to be very difficult to work with and ended up forcing several last minute scrambles, but Jen and Michelle handled it like the pros they are. Thank you!
Albert C. | August 2018
Thank you! Great service.
Noah W. - June | 2018
Great service, great assistance, great answers. Best rate overall. Compared to four other lenders I applied with.
Oscar T. - June | 2018
Incredibly responsive, patient with my questions and thorough. She addressed all my concerns or questions as they arose and truly seemed to be excited for us as we purchased our first home. Grateful for the ease, attention and care we received throughout what can be a stressful process!
Callie G. | June 2018
Michelle Bobart and team were amazing. Very responsive to requests, made uploading documents quick and painless, and they were overall great to work with. I highly recommend!
Daniel J. - MAY | 2018
Finally made it through to the finish line!! Couldn’t have made it happen without all of your professional efforts, attention to detail and patience (most importantly). Truly a world class effort and a pleasure working with each of you! Time to put my landlord hat on here in Chicago, something I wasn’t sure I was going to do when I moved here but now you each helped make that a reality.
Sam B. - 11/21/2016
Michelle did an excellent job! Derek was very helpful with the process!!
Jeremiah J. | May 2018
Michelle and her team are the best! I have done more than 10 deals with them over the past 15+ years and I have never been disappointed!
Laura M. - 11/9/2016
The closing went really smoothly. Kudos to your team, one of the best lenders I’ve dealt with in a while! Especially given the late start on this one.
Pat J. | November 2016
I've dealt with Michelle for close to 20 years (following her from her previous firms). I've used Michelle for both standard properties as well as some unusual ones (new loans as well as re-fi) and Michelle knows where to find the right match / rate. When rates have gone down enough that it's worth refinancing Michelle has taken the initiative to contact me. Michelle's team are all like Michelle...efficient and easy to deal with. Based on numerous years and transactions, I highly recommend Michelle and her team.
Geoffrey H. - 10/19/2016
Michelle's team was wonderful in navigating a frustrating sale. They were great at expediting paperwork and all processes in order to accommodate a tight timeline. Even when hiccups in the process presented changes to my loan options, they were quick to explain and re-explain all my options so that I was given the best possible loan for my situation. I was always responded to in a prompt manner. Thanks Michelle & Team!
Loan closed 10/2016
Michelle Bobart and the Guaranteed Rate team were incredibly helpful to run an efficient process that exceeded my expectations. As with every application process there were glitches. At each stage, Michelle's team (and, often, Michelle herself) responded to my concerns and redoubled efforts to ensure the process continued to push ahead. We met our aggressive timeline and I, importantly, we are very pleased with the highly competitive rate and structure. Kudos, Michelle!
Loan closed 09/2016
I found the service provided by Michelle and her team to be excellent. They were flexible and very responsive throughout the process of looking for our house, and the final mortgage application steps ran very smoothly. We were kept informed along the way and any questions or concerns we had were dealt with immediately. I would highly recommend their services.
Paul S. | 09/2016
Michelle and her team were very attentive to my loan from start to finish and was willing to answer questions as they arose. The team had a lot of expertise and was patient throughout the process. I would definitely recommend Michelle for any future buyer.
Loan closed 08/2016
Michelle's group was fantastic to work with. All my questions and concerns were addressed, typically via email, within a matter of minutes. They offered us an incredible rate and then were able to bring it down even more right before closing. I've heard horror stories about getting a mortgage but this was a breeze for us!
Kate M. | 08/2016
Great experience. I've purchased several homes in the past, and this was the best!!!
Nanette V. | 08/03/2016
I could not have asked for a better group to work with for my first time home buying experience! Michelle took time out of her weekend to help me secure a pre-approval letter for a last minute offer and then again on a different home when the offer went through. Her and her team made this process seem easy and put up with millions of my questions, at all hours of the week. Living up to their name, Guaranteed Rate was able to find the best mortgage rate! I highly recommend them!
Jennifer T. - 7/29/2016
Michelle and her team are the best present that we have ever received!! No doubt. My husband and I were at the point where we didn't think that we would be able to purchase a house and then Michelle entered our lives! She and her team were such a bright light during a pretty bleak time in our lives. Michelle first contacted us while she was on vacation and that truly showed us how committed she would be to achieving our goal of obtaining a mortgage.She is incredibly knowledgeable in her field and her positive and upbeat personality gave us the confidence that she would get the job done. I truly believe that Michelle and her team (Brandon, Kaide, Karen and Rebecca) can get any deal approved - They are amazing! They were extremely dedicated, hardworking, thorough and so patient during the entire process. They sincerely had our best interest at heart. We couldn't have done it without them! I would definitely recommend them to everyone. Much thanks!!
Karen C. - 7/20/2016
Michelle and her entire team provided top-notch level service that exceeded our expectations. In an age where the mortgage industry can be marked by a lack of integrity, an unwillingness to answer questions clearly and in a timely manner, Michelle and her team has stood out among the rest. Michelle and her team's level of expertise and integrity made the home-buying process that much more pleasant for us. From the attention to details to the paperless option to the final closing, Michelle and her team were simply fabulous. Michelle and her team at Guaranteed Rate are quite simply THE place to go for mortgage needs. Our family is truly grateful to have been able to work with Michelle and her team.
Nate P. | 07/2016
Very helpful every step of the way. Every email and phone call was returned promptly, sometimes even during non-business hours. We never had the sense we were not a priority.
Loan closed 07/2016
We had the best experience with Michelle Bobart and her team. They truly went above and beyond, especially Michelle. She made the entire loan process very easy and efficient and helped us in every way she can. We were able to get a great interest rate on our loan and get it approved very efficiently. They even helped us get quotes on home insurance - everything at a very reasonable rate. We can tell that she always looked out for us and had our best interest in mind. Michelle was always very responsive and we always felt we were well taken care of. It was refreshing. I would very highly recommend Michelle and her team for your next loan or refinancing.
Loan closed 07/2016
Michelle was fantastic in the process; she went above and beyond to make sure the home buying process was (relatively) painless, even if it was a little more dramatic than I thought it'd be, hah. I would highly recommend working with her: she is extremely knowledgeable, extremely helpful, and takes her job (and her client's home buying) seriously!
Loan closed 07/2016
Very helpful every step of the way. Every email and phone call was returned promptly, sometimes even during non-business hours. We never had the sense we were not a priority.
Closed Loan 07/12/2016
Michelle is a phenomenal resource. The best I have experienced in lending. Her knowledge of the lending environment is way up there. We were purchasing a Condo in a new development. For months we butchered our credit with inquiries as lenders told us repeatedly it was impossible to close us out in the first owner position. Not only was Michelle confident this would no be an issue, the process was so seamless we never seemed to be at risk of a derailment. What's also impressive is that she still operates from a position of empathy, understanding and humanity. If you have the chance to work with her do not missed the opportunity. By the way, I am also very happy with my mortgage terms.
Loan closed 06/2016
Michelle Bobart and her team went above and beyond our expectations in this process. Michelle and her team were so exceptional that our lawyer, the sellers, the sellers' lawyer, and the title company facilitator were deeply impressed. Michelle is an invaluable asset to the Guaranteed Rate team and brand, and she and her team should be commended. I also want to mention that Kaide Elliot was amazing as she helped with some of the loan details, applications, and files throughout the process. We couldn't be more pleased!
Nathan P. - Funded 6/13/2016
Michelle Bobart's team is as it should be. I recommend them all the time for mortgages as well as for insurance. If only they could sell internet :D Seriously, Michelle Bobart's team is the best!
David Z. - 5/17/2016
Michelle and her team were excellent!! They all were efficient and had my paperwork ready for closing a week in advance!! This is the second time I have purchased a home and Guaranteed Rate was 10x better then the last purchase. Thank you all very much!!
Angela M. - 5/12/2016
I strongly recommend, Michelle Bobart, Senior Vice President of Mortgage Lending at Guaranteed Rate as well as her dedicated and committed team. Michelle is a very enthusiastic individual and leader who works tirelessly on behalf of her clients and follows through on every part of the mortgage process with excellence and poise. She also inspires her team to echo these amazing qualities.Michelle is extremely knowledgeable with the regulations and requirements needed to qualify a lender and also guides customers through every step of the mortgage process.In under 3 weeks, the Bobart Group at Guaranteed Rate was able to qualify me for my first mortgage and obtain financing at closing. This was all thanks to: their expert guidance and knowledge of the mortgage industry, amazing team with strong attention to detail and around-the-clock dedication to customers, and efforts to make everything as convenient as possible.
Mitchell G. | 05/2015
The process was very professional and pleasant. Everyone was helpful, efficient and answered all questions thoughtfully and quickly. We could not be more pleased.
Denise A. 05/02/2016
Michelle is brilliant! She understood my concerns and made time for my questions outside of normal business hours. Her knowledge of the loan marketplace allowed for a comfortable transition into my first home purchase. A+
B. Dornier | 03/2016
We had a great experience with Michelle. Unfortunately, our closing was fraught with several issues beyond our control. Michelle carefully walked us through each one of them. Her years of experience showed as she navigated the difficulties with poise and impeccable professionalism. We wouldn't think of using anyone else in the future.
Jennifer S. | 03/2016
Michelle was an absolute pleasure to work with. We wanted to get our mortgage done within a specific timeline and Michelle worked tirelessly so we could meet our target closing date. I will recommend her to anyone who needs a trustworthy person to help them with their mortgage.
Ryan D. | 03/2016
I believe Guaranteed Rate is the #1 reason why I was able to close and get the home of my dreams! Not one time did I feel that the entire team did not have my best interest at heart! Their communication was on point at all times. I never waited long periods of time for anyone to respond to me if I had any questions. Was informed thoroughly of the process and how to close in a timely fashion. Have maintained contact with members of the team even after closing. Very pleased with the service they provided and would recommend them to anyone looking to purchase property!!
Krystle M. | 03/2016
Michelle was fantastic. In our initial conversation, she was super informative and took the time to answer all of my many questions. 5 offers later, when we finally got our condo, she went above and beyond to reach out to us with specific advice regarding some of the negotiations we were facing with the seller. It was also nice being able to securely and electronically upload all the many documents we had to for the loan.
Anastasia B. | 02/2016
I've dealt with Michelle for over 15 years. Through good markets and bad. I've done homes as well as investment properties. Original purchases and plenty of refinances as we chased the market rates down. Simply she's the best. Smart, thorough, and get's it done.
Geoffrey H. | 02/2016
This review is for Michelle Bobart's team. They were incredibly helpful and available throughout my loan process. They were informative and courteous. They ensured that I was able to close on time and even sent the closer to my house so my wife and I could sign at our kitchen table. Highly recommended.
Jeff M. | 03/03/2015
Michelle Bobart team is the best Chicago offers..they babysit your loan forever and call you when its time to save money and get ya better rates than the internet.. do not mess around with anyone else.
Joe S. | 04/20/20111
Michelle Bobart's team is very hands-on, helpful and responsive. I had to change lenders about a week before closing as the bank I was working with was about to ruin the deal. Michelle contacted me and I agreed to proceed with my application with them instead of the bank. I am very grateful that I made that decision. Michelle and her team have great customer service and they were very involved with the process. The helped quite a lot with obtaining the documents for the application, and closing went smoothly. I would strongly recommend working with the Bobart Group at Guaranteed Rate
Onur S. | 04/25/2011
My wife and I were three weeks from closing when our lender let us know that our mortgage was denied over a technicality that didn't make any logical sense, but as one lending agent told me "Unfortunately logic is not a tool we use very often in this industry." After three more lenders told me they couldn't make an exception for us we were all but resigned to losing the condo we were trying to buy and our lease running out in under a month. My real estate agent put in a call to Dana who then called me. I told her my story and she spoke to her underwriter. The next day she said there was a chance but they needed a complete file to make a determination. After a frantic week working with Dana, Michelle, Liz and Kaide we had conditional approval and only nine days after that we had our clear to close. We went from potentially homeless to cleared to close in twelve business days! I can't say enough about all four of them and what great hands my wife and I were in. They know the mortgage business inside and out and it shows. We will be recommending them to all of our friends and family and they will be getting any of our future business.
Jesse L. | 06/27/2013
Michelle and her team are AMAZING. They are genuinely the most knowledgeable and caring mortgage broking team. I was referred to Michelle by 3 of my friends, who also had wonderful experiences with Michelle's group. I honestly wish I would have known about her group years ago! Every single team member is an "expert" in their position. They were very helpful, answered questions promptly, and did everything they could to make the process as seamless as possible. A special thank you to Michelle, who helped make our refinance happen. A big thanks to Kaide Elliott, who was so knowledgeable and kind, and spent copious amounts of time on our loan. Thank you to the whole team for your persistence with our loan. You helped us overcome a number of obstacles to obtain this loan, and we are forever grateful.
Elizabeth M. - 11/2/2015
I normally don't write reviews but I had such a phenomenal experience with Michelle and her team, I felt it was necessary to recognize them for it. Any questions I had were answered immediately and they worked so quickly that I was able to close just two and half weeks after my original close date. They made purchasing my first home a breeze! I would gladly recommend Michelle and her team to anyone and can't thank them enough for their hard work.
Hilary S. - 8/19/2015
Amazing service! I was referred to Michelle through my agent because I needed to close quickly and he knew she could make it happen. Michelle, Kaide and Liz were great to work with and they got it done. I would highly recommend Michelle and her team.
Jennifer F. - 1/13/2014
Michelle and her team did the lending on our home just in Alexandria, Virginia just outside DC. They did a stellar job and got us a better rate than all of the local Virginia lenders that we met with. Highly recommend.
Steve M. - 12/10/2014
Can't say enough good things about Michelle Bobart and her team. This is by far the most hard working team in the mortgage business. They know how to close a deal without any hitches. They are able to switch gears and make whatever adjustments are needed to make their clients happy. I would VERY STRONGLY recommend Michelle and her team. I know I don't need to look anywhere else for any of my mortgage needs. The while team is so professional, friendly, and dedicated. A joy to work with!
Loan closed 9/8/2014
I must say this group is exceptional!!! I changed mortgage companies in the middle of the loan process to Guaranteed Rate...Dont ask...This left only 2.5 weeks for Michelle's team to get the documents, secure a lender and finalize the loan...To make it more complicated I had just relocated back to the US making the funds verification process even more difficult...However, Michelle, Kaide, and Liz did a great job and got the loan finalized just in time for the close...GREAT JOB!!! I would recomend them for any mortgage and I will use them for my next purchase
Mark S. - 8/15/2013
Michelle's team of highly competent individuals who I met in person were waiting on my hand and foot for every question and challenge I could come up with. Michelle and her team had a 5-90min response time. Usually closer to 5-30min, to be honest. FOR EVERYTHING. BigBank's response time could be an hour, or sometimes a day and a half. Michelle and her team had both me and the property fully approved and cleared to close in 8 business days. BigBank was still asking for information that Michelle and her team got from me a week earlier by that point. She then went and scheduled a fast close w/ the Seller, Fannie Mae (who was previously adamant about closing on their own sweet time) - and we ultimately closed 17 days earlier than planned, notwithstanding some minor yet material changes to the terms in the final 72 hours.All of that, at a lower/better interest rate than BigBank's initial offering. Michelle's team is First Class. Do yourself a favor if you need to get the job done quickly, efficiently, at the best price available and right the first time. In the city of Chicago I wouldn't recommend anyone else!
Duane M. | 12/2015
I was so impressed by the quality of the support I was given, as well as the speed to answer my questions. Guaranteed Rate, especially Michelle Bobart, helped me through every step of the process, with kindness and care for my needs. I will ALWAYS recommend my friends and family to do a mortgage through Guaranteed Rate. I was so pleased with every aspect of my experience. They are professional, attentive and thorough, all very important attributes for this work! Thank you again, Michelle and team for a wonderful experience!
Hello all who helped, Mariela and I wanted to say "thank you" to all that helped us out with getting the loan and closing on our condo. Our search was pretty lengthy in that we had to ask you for several estimates for several properties that did not work out. We really appreciate all your patience in the process. Now we have a place to call our own. Thanks again!
Chuck & Mariela S.
I just wanted to thank you all very much for the smooth process and responsiveness during my refi! The process was super easy and the closing at home was great. This is my 4th mortgage/refi with Guaranteed Rate and the process has continued to be tremendous. Given the amazing rate we now have and no plans to move anytime soon, I probably won't be a client again for a while, but I will certainly continue to refer friends/family.
Joe D. 01/16/2015
Michelle and her team provided impeccable service from the first phone call. They really work hard to understand your situation and the loan process was smooth prompt and professional.
Thomas F. – Chicago, IL | Feb. 2015
Thank YOU! You and your team have been so wonderful to work with. It was such a seamless process from start to finish. I will definitely be recommending you to friends and family for future home purchases.
Hilary S. 08/17/2015
Mariela and I wanted to say thank you to all that helped us out with getting the loan and closing on our condo. Our search was pretty lengthy in that we had to ask you for several estimates for several properties that did not work out. We really appreciate all your patience in the process. Now we have a place to call our own. Thanks again!
Chuck & Mariela S
Michelle Bobart is the Queen of the Mortgage Opportunity. She makes a concerned effort to make the once impossible...possible. Thank you
Brandon D. 11-23-2015
Everyone at GR was fast and thorough. They kept everything moving and the only thing I had to do was sign documents. It was easy.
Bridget C. 12/14/2015
MICHELLE BOBART and her team were incredibly helpful and available throughout my loan process. They were informative and courteous. The ensured that I was able to close on time and even sent the closer to my house so my wife and I could sign at our kitchen table. Highly recommended!
Jeff M. – Chicago, IL | MAR. 2015
Michelle supported us through a difficult attorney situation and change in attorneys; this affected the ability to obtain a timely appraisal. However, Michelle helped us through this issue and maintained the mortgage process. She was clear with others on the team regarding the timing of deliverables. We appreciated the way Michelle, Karen, and Kaide interacted with others such as our investment advisors, insurance agents, and others, and kept us in the loop along the way. At the closing, everything was in place, thanks to the team.
David S. 11/7/2014
I have used Michelle Bobart 3 times and been very satisfied with the experience each time. Additionally, I've referred Michelle and everyone who has worked with her has had an equally good experience.
Christie T. 11/13/2014
We worked with Michelle Bobart, Karen Hyland, and Kaide Elliott. All 3 ladies were professional, responsive, personable,and handled our mortgage expertly. They answered emails and questions promptly and reliably, usually within minutes--hours. We sought advice from Michelle along the way and appreciated her patient, expert explanations. This made us comfortable along the way and supported our trust in Michelle and her team. Their expert, proficient handling of the steps and documents enabled a speedy, smooth process ahead of schedule.Michelle, in particular, went above and beyond expectations.
David S. 11/7/2014
Michelle Bobart did a great job and was professional, quickly answered all my questions and was very organized with everything. It was a quick, smooth process which saved me on my monthly mortgage. I would highly recommend her to family and friends.
Partricia F. -- St. Charles, IL. 9/29/2014
AMAZING EXPERIENCE! I would use Michelle, Kaide, Jessica and Karen again, and will recommend them to anyone else I know looking to get a loan.
The team that worked on my file was exceptional! They were always prompt and professional with all of my requests. They always made me feel that my file was a priority at all times.The team worked very closely with me to make sure that all of my materials were in order to avoid back and forth and multiple changes. I was able to benefit from their professional experience. As a first time home buyer I had many questions over the course of obtaining the loan and getting through the closing. All of my inquiries were responded to in a timely fashion and no questions went unanswered.
We were incredibly impressed all the way through the process with Michelle and her team! We had a team of professionals working on our loan!
Brenton S. -- Chicago, IL 6/22/2014
“Everything went great! Michelle Bobart and her team at Guaranteed Rate are the best...they have the process down to a science which made things so easy for me. Prior to going with Guaranteed Rate, the home buying process had been a nightmare for me and I was seriously about to give up. Had Michelle not encouraged me to give she and her team a try, I wouldn't be enjoying my new home today! I would ABSOLUTELY recommend them!”
Elzinnia S. – Chicago, IL – 5/2014
Michelle was awesome I really enjoyed working with her. She was just very responsive and very patient, I can't say enough good things about her.
Lorraine T. -- Chicago, IL, 2/26/2013
Michelle’s team is really good, they are experts. Michelle did a great job of laying everything out and I felt very well taken care of. The team was set up very well and their roles seem to be very well defined, they work like a well-oiled machine! I always knew who to go to and the closing was a very easy process!
I would recommend Michelle Bobart at Guaranteed Rate to all my friends and colleagues. In all my refi experiences, this was the smoothest and most pleasant. From a timing perspective, all steps occurred exactly as described. There was a team assigned to my application and everyone was in the loop about the status of my re-fi, so if one individual wasn't available, the team was still in a great position to provide me with feedback. Additionally, the outside agents (appraiser and notary)were professional and services were provided in a timely manner.
Dear Michelle and Team, We received the most wonderful package from you today! The handwritten card, salt and pepper grind and the home finance file (with enclosed docs) are all first class just like the service we received from you! We are enjoying our home tremendously making new discoveries daily. We won't give it a second thought whenever we have friends or family looking to finance or refinance a home purchase; we will certainly refer them to The Bobart Group.
Rae and Mark W.
Hey, check out this amazing review from Lisa about Michelle! “I have worked with Michelle Bobart for almost ten years. She has financed and refinanced my house and my investment properties at least 5 times. I have worked with others and while some have been efficient, Michelle is also pro-active and a fun person to work with!”
Lisa S. – Chicago, IL – 5/2013
Hey check out the amazing review from Tracy about Michelle! “The experience excellent better than expected! Michelle and her team were awesome and very responsive. The ultimate outcome was exactly the way it was communicated to us! Thank you again for making this a seamless process for my family!”
Tracy W. -- Woodstock, GA -- 04/2013
Great. It was such a pleasure working with Michelle Bobart - you truly have an incredible staff, and it is because of them that I chose to go with Guaranteed Rate to refinance my mortgage. All of them were very helpful throughout the entire process, spent hours collectively educating me, walking me through the process and answering my every annoying question. Guaranteed Rate couldn't have done anything more for me regarding this refinancing. They truly exceeded my expectations.
I've been a client of Michelle Bobart's for nearly 10 years and her team performed at the highest level. Their commitment to superior customer service is the reason I prefer to work with them.
Michelle Bobart at Guaranteed Rate is the one I send everyone to, her service is the best.
Michelle Bobart and her team are relentless, just like me. It was really awesome to know she was trying as hard as I was to get this done.
On behalf of my family, I would like to personally and wholeheartedly extend my thanks to you ... Going into this financial move, we were not quite sure what to expect when it came to options, approaches, or alternatives. Our point person throughout the process exceeded our expectations when it came to response, communication, and thoroughness on all of these issues. We were extremely impressed with her professionalism and ability to relate to our concerns. She guided us through the important decisions, and took the time to explain issues that we were not quite sure about.
Just wanted to let you know how great it was working with you. You continually went above and beyond, and my wife and I felt confident we were getting the best deal possible. And having never bought a home before, you were instrumental in making sure we were educated and had everything in place.
Thanks so much for your help in making the sale of my new home possible. I appreciate your help and look forward to working again with you and your team in the future!
I can’t say enough about the excellent quality of service I received. I’d recommend your organization in a heartbeat and will keep my ears open so that I can share your information with prospective clients!
Everyone I dealt with was great. You all helped when I needed it and I really appreciate all the time and effort you each put into helping secure this property.
Thank you for all of your help through the home purchasing process. We were both impressed the first time we met you Michelle. I want you to know how much I appreciate all the help you gave me along the way. Thank you for being so patient with me and answering all of my many questions regarding the mortgages. It made the process so much less frustrating knowing that you were always there to help if I needed any clarification. From the first consultation at your office to the closing with Michelle – it was first-class all the way. Thank you!
We cannot thank you and your team enough for helping us through the difficult process of buying our 1st home! You made our experience virtually painless and stress free. We have been recommending all of our friends to your great staff!
Jennifer and Leonard
We fully intend to pass along your name to those in need. We would like to thank you and your staff for such a seamless transition into our new loan. Our realtor had nothing but good things to say about you, and now, we do too!
Megan and Jake
I am the realtor on this closing. From my perspective you all did fantastic. I had no issue from the start to the closing. I was very impressed with the timeliness of all involved. This was a quick sale and an even quicker close and in this market I couldn’t be more pleased with all parties involved.
Thanks for everything! The support from you and your team was awesome! I can only wish that my buyers had used your firm – it took them over 5 hours to close! Thanks again for everything – it was a pleasure working with you!
Thank you so much for the thoughtful closing gifts. The pre-labeled folio and address stamp are both very useful and much appreciated :) You and your team have been great and made the process pleasant and easy! Happy holidays!
Lauren C. E. 11-25-2015
Thank you very much for all of your patience, understanding and of course high level of professionalism which made the deal possible. You are absolutely the best team I came cross ever. Again thank you so much for your help which turned around the situation completely. Wish you all the very best in everything you do! And I’ll be in touch since I’ll be stuck with you for a while. =) Thanks Judy
Judy T. 10/23/2015
We wanted to thank you so very much for everything you and Guaranteed Rate did for our family with regard to getting the mortgage. Because it was a short sale, your turn around time with all of the documentation and getting it taken care of was so great! It was very stressful time, and you made it seem effortless, so we thank all of you for working with us and for us!
Tom and Randi G.
Thank you for everything! You were consistent, savvy and helpful at all times (and all hours!) which was amazing for a first time buyer. The fact that you met the closing date with no time at all was miraculous and it was wonderful to see Michelle at the closing itself. Thank you for the basket! And thanks for all you did.
Carrie and Scott
Just wanted to say thank you for the work you and group did on my mortgage. The team was a delight to work with and all of your referrals were great too! I’m so happy with how it all turned out! Thanks!