What people are saying... What people are saying... Back to profile
Responsiveness. We always got immediate, informative, and reassuring answers to questions.
Deborah M. - Boston, MA | Dec 2021
We gave the rating because of Naela Sharuk. I have been through a few processes, and I personally believe she must be the best you have. Naela puts her clients ahead of everything else, and we really felt that. We hit a few bumps late in the process, but Naela was always there to help navigate the process and provided us very clear expectations and updates. Naela goes way above and beyond in collaborating with the rest of our team to ensure the process is fluid. I would highly highly recommend Naela to our network. As I mentioned, she will always have our business and I’m convinced she’s the best you have.
Tamer A. - Watertown, MA | Oct 2021
I love working with the team. Super organized and effective. It was a very straightforward and transparent process. Naela is the best.
Faten F. - Medfield, MA | Oct 2021
Naela Sharuk is exceptional--we couldn't have asked for better service
Gwyn H. - Seattle, WA | Sep 2021
Naela is amazing and made us feel well taken care of!
Emily M. - Medford, MA | Aug 2021
Excellent communication and very professional!
Christopher F. - Cambridge, MA | May 2021
The service was just incredible. The team were on top of everything and even with a complicated process they made it easy and seemless
Shadi D. - Westwood, MA | May 2021
I really liked working with Naela Sharuk, mortgage broker. She and her staff keep you updated and respond quickly to email.
Elizabeth H. - Methuen, MA | Apr 2021
This is my second refinance application with Guaranteed Rate and in both experiences Guaranteed Rate made the whole process so easy to follow but yet very professional. The agent that was assigned to my application described the entire process upfront and the steps required to complete the application. I got continuous updates from the GR agent and notified for any missing actions. It almost felt like I was the only customer that Guaranteed Rate has and this truly amazing!
Fateh A. | Mar 2021
My loan officer Naela was amazing she went above and beyond her job duty’s to help me all along the way.
Jennifer I. | Feb 2021
I have been working with Naela since 2000 and she is the BEST, very knowledgeable, personable and sincere.
Thao H. | Feb 2021
I had an excellent interaction with Naela Sharuk with whom I have done refinancing before. As usual She did a very professional job and was extremely responsive and helpful throughout the process.
Paul H. | Feb 2021
Naela Sharuk was absolutely wonderful, she was available anytime I needed her. She treated us like family and always had an answer for all of our questions. She was incredible.
David W. | Aug 2020
Guaranteed Rate is one of the best lender I know
Paul D. | Feb 2021
Amazing staff. I have worked closely with Naela Sharuk who is a stellar at what she does.
Fayez K. | Aug 2020
Naela is very knowledgeable and professional
Elie R. | Oct 2020
Naela was a pleasure to work with!!!
Maya B. | Nov 2020
Everyone was great. Naela, Jessica and Amarilis.
Jessy E. | Aug 2020
Naela Sharuk was super wonderful to work with. The team working with her was also timely and responsive.
Fadi S. | Sep 2020
Naela and the team are great, make it easy to get me the best rate in the market
Ayman M. | Oct 2020
Naela our loan officer went above and beyond to help us through the loan process
Jeetesh J. | Nov 2020
Naela Sharuk and Team were very helpful and were top on all documentation follow up.
Nikesh K. | Dec 2020
My Loan Officer Naela Sharuk was extremely helpful and pleasant to work with.
Elie A. | May 2020
My refinancing process with Guaranteed Rate was one of the smoothest and most professional closing I have had since I owned a property. The loan officer kept abreast every step the way through the process and explained what each steps means and the closing cost.
Fateh A. | May 2020
the responsiveness of the loan managers
Manuella L. | Apr 2020
Naela is AMAZING! She's a pitbull, direct, and was accommodating of my aggressive timeline
Lauren P. | Nov 2019
I felt I was very very taken care of. It was my first home and I was also educated on the process. The team was great and my loan officer Naela was great and very patient.
Maia S. | Dec 2019
Naela is AMAZING! She's a pitbull, direct, and was accommodating of my aggressive timeline
Lauren P. | Nov 2019
Naela was awesome throughout the whole process. She went back and forth and walked the extra mile to make sure our questions were answered. The experience could not be any better and I would recommend Naela and Guaranteed Rate to all friends and family.
Fadi M. - Walpole, MA | Feb 2023