What people are saying... What people are saying... Back to profile
Pamela Zank is the best ever. She goes the extra mile to help get the deal closed.
Marc S. - Denver, CO | Aug 2021
Relationship and trust that I have with my loan broker as well as ease of working with GR.
Nasser F. - Lake Forest, IL | Aug 2021
Pamela was very helpful and informative throughout the process.
Mildred N. - Schaumburg, IL | Aug 2021
great help the entire process
John T. - Denver, CO | Aug 2021
Pamela Zank is the best, wonderful & so easy to work with. I will always use Pamela.
David B. - Gurnee, IL | Jul 2021
Quick, efficient procedures.
Gary W. - Camdenton, MO | Jul 2021
Pam Zank was informative, reliant and responsive.
Margaret B. - Des Plaines, IL | Jun 2021
Excellent service and communication throughout the process.
Paige D. - Wauconda, IL | Jun 2021
Pam Zank is amazing!!! I have worked with her many times and she never disappoints !! Best loan officer you have !!!!
Dawn M. - Lagrange, GA | May 2021
Pamela has always giving me good service with the best rates and lowest fees
JOSEPH T. | Mar 2021
Because Pam Zank is the best at what she does.
Josip V. - Belvidere, IL | May 2021
Everything was done right.
JOHN S. | Mar 2021
Pam Zank is WONDERFUL !!! Total confidence in the process Because of her .
Patricia F. | Feb 2021
Great communication, timely turn-around, overall amazing customer service
JUSTIN R. | Feb 2021
great client-focused staff and intuitive, informative process
DANIEL A. | Feb 2021
The experience was very easy and I received a great rate.
LISA B. | Sep 2020
Efficient and effective process. Loan Officer (Pamela Zank) was great.
Alan R. | Feb 2021
Easy to deal with, well oiled machinery and everything done electronically. This was our 3rd loan. Our broker Pamela Zank is phenomenal.
SEMPRONIU I. | Aug 2020
My loan officer, Pamela Zank was absolutely outstanding! So responsive and went the extra mile.
Meredith W. | Sep 2020
I have already referred a friend and have more on the way! Pam Zank is THE best at her job. She made the process easy and truly focused on how to make my financial life as easy as possible. She gave me a better rate than other mortgage brokers and overall was easy and wonderful to work with.
DREW P. | Aug 2020
No problems. Transactions conducted in the safest manner.
PATRICIA I. | Sep 2020
Online process and system as well as customer service.
Douglas E. | Jan 2021
Pamela Zank was a true pleasure to work with and made the process both easy to understand and enjoyable
TIMOTHY S. | Aug 2020
Because Pamela Zank earned it
Sheryl G. | Sep 2020
Pamela Zank was an absolute joy to work with. I immediately felt I could trust her and that was my number one priority. She was thorough, she offered great advice, she was personable and extremely helpful throughout the entire experience of purchasing my first home. She came recommended and I would recommend her 10/10 times to anyone. Really appreciated her help and guidance through the entire process!
Haley S. | Oct 2020
Overall great job, and Pamela Zank is fantastic!
MARK M. | Jan 2021
Pam was great. Made the process fast & easy. Could not even get other companies/banks on the phone
ELANA R. | Aug 2020
Great communication from all representatives involved!
HENNING G. | Sep 2020
Pam Zank really took care of me. Any questions I had she immediately got back to me. I always knew she had my back. I will 100% refer anyone to Pam and let them know she will take care of them 100%. She gave me FANTSTIC service!!!
PATRICIA H. | Oct 2020
Easy, straight- forward process, trust my broker
Taj R. | Nov 2020
Excellent service and attention.
Charles A. | Dec 2020
Timely and easy to do things electronically
GRACE P. | Jan 2021
Pamela Zank was so easy to work with.
Barbara L. | Jul 2020
Everyone I spoke to at GR was very knowledgeable and helpful. They were quick and provided great customer service.
Ashley M. | Jul 2020
Pamela Zank was great again. This was my fourth positive experience with Guaranteed Rate.
Alan R. | Jul 2020
Quick refinance. 3 weeks or so. No roadblocks. Great rate.
Joseph V. | Jul 2020
Exceptional service, Pamela Zank was very responsive and thorough with the whole process.
Edward E. | Jun 2020
Pamela Zank is great to work with and someone I can trust.
JOHN V. | May 2020
We've worked with Pam / Guaranteed Rate on two different occasions and the experience is perfect! Super efficient.
EVAN T. | Mar 2020
Pam was excellent in every aspect.
MICHAEL C. | Mar 2020
Overall time to turnaround loan and navigate thru a few obstacles was commendable
ROBERT P. | Feb 2020
Pam Zank. She’s amazing!
Eric F. | Oct 2019
Pamela Zank is one of the best in the business. We have used her multiple times and would recommend her to anyone.
Kenneth O. | May 2019
Pam Zank is fantastic! She made everything so easy and she was there anytime I had any questions or concerns. She is truly the best. She is a 10 out of 10!! A true professional and class act!!
Patricia H., October 2018
Pam Zank was amazing throughout.
Peter S., October 2018
Pam constantly was a super effective firefighter for all of the nits and nats that get raised in the home purchasing process.
Brian T., August 2018
Pamela made the "nitty gritty" of loan approval easy. She was easy to work with, easy to understand, and extremely professional. Her responsiveness helped make everything work out in the end.
Michael C., July 2018
Efficient process and great service.
Alan R., July 2018
Guaranteed rate makes it process so easy. This is my second time using Guaranteed Rate.
Katherine S., June 2018
Great team of people! Everyone was very helpful and made the loan process very easy for us.
Cheryl P., May 2018
Pamela Zank and her team at Guaranteed Rate were wonderful to work with and made our entire loan process easy, comfortable and transparent. She was incredibly responsive and had answers to all of our questions. We would recommend her again and again to friends or colleagues. Thank you for the incredible service and for helping us make our home buying dreams come true!
Danielle T., May 2018
Pamela Zank is fantastic. This is our 3rd deal with her wouldn't want to use anyone else
Don C., April, 2018
Pam Zank is amazing, and keeps us coming back as clients. Thank you!
Kathleen O., May 2018
Pamela Zank is fantastic. This is our 3rd deal with her wouldn't want to use anyone else
Don C., April 2018
Pamela Zank is awesome and I will definitely work with her again, and also recommend her to anyone who is in need of a mortgage loan. Things Pamela did that made the whole process smooth- 1. Answered all my questions promptly and explained things clearly. 2. Always available for a quick chat by phone or email, I had interactions with her off business hours and even on weekends, that was huge for me since the whole buying a house is a very stressful times and being able to talk to Pam relieved all the concerns. 3. Pam's average email reply times was about within 10 minutes, it's amazing!
Paul C., May 2018
Pamela Zank is great! She made the whole process very easy.
Brian C., July 2016
Pam Zank is phenomenal. I have secured several loans with her throughout the years and she is the most competent person in the transaction more so than the real estate agents and attorneys.
William S., August 2015
Pamela is wonderful! Always accessible for questions, concerns, etc.
Erika L., July 2015
Pamela Zank is great!
Paul S., July 2015
Pamela was able to quickly respond to all of our questions. Very professional and thorough.
Jeffery D., June 2015
Pam did an excellent job from start to finish.
Martin N., February 2015
Overall great experience. Pamela Zank was very efficient and was very responsive to my inquiries and she worked good with me in a timely manner to get documents done.
Christopher M., November 2014
Pamela was great! She answered all of our questions!
Joseph S., September 2014
Pamela was awesome! She was very detailed and organized throughout the loan! The experience was great!
Kevin M., April 2014
“Pamela Zank and team did a fantastic job shepherding my mortgage through the process. They answered every question I had and acted as a very professional broker. Thank you.”
Jeff G., February 2014
“I had an excellent experience with Pamela Zank out of the Northbrook office. As a first time home buyer, I went into the process a little leery and unsure of what to expect. Pamela was extremely responsive and professional. She took the time to answer my questions and explain the next steps to me to ensure that I was comfortable throughout the process. I would highly recommend working with Pamela and her office on your next home purchase - I know I will!”
Melissa P., August 2013
“I have heard and read about refinancing horror stories. This refinance was completely painless. All was said and done in less than 30 days! Pamela was a pleasure to work with and we were offered great rates. Everything from beginning to end was explained thoroughly and completely. I would recommend her to everybody!”
Charles H., July 2013
“I could never have asked for a better refinancing transaction! Pamela Zank did a great job communicating and answered all of my questions. There were some bumps in the process (not on Pam's part) but Pam and her team dealt with all of the issues and contacted the right people in order to make my life easier. She even had a notary come to OUR HOUSE to sign the final closing papers! Brilliant and absolutely convenient! I never had to leave the comfort of my home to do anything! Kudos on a job well done.....we will recommend you to anyone!”
Liz W., July 2013
“I recently refinanced our mortgage with Pam at Guaranteed Rate. I have been through this 4-5 times at this point so I have some perspective. The pricing was competitive and the service was exceptional with no curve balls. The entire process was very smooth and hassle free! We did this with the recent low rates and Guaranteed Rate was able to close within 30 days. We would highly recommend working with Pam!”
John P., July 2013
Hey check out the glowing review from Elizabeth about Pamela! “Pamela and Guaranteed Rate were the best every step of the way! We took our sweet time finding the right house and Pamela never rushed us and although we were always nervous, Pamela reassured us all the way! The personal service and attention received made a difficult process extremely easy! Pamela was honest, professional, and an expert in her field. If you are ever searching for a fantastic mortgage company choose Guaranteed Rate, and for top notch service, pick Pamela!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Elizabeth K., February 2013
Hey check out the amazing review from Ilene about Pamela! “Pamela Zank is the best! She made refinancing my loan feel like an easy experience. Pamela was extremely knowledgeable and excellent keeping me informed every step of the way!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Ilene C., January 2013