What people are saying... What people are saying... Back to profile
Excellent customer service and responsiveness.
Scott B. - Glenview, IL | Sep 2021
Randy & his team did a great job.
Ian T. - Evanston, IL | Sep 2021
Quick and easy to get a response for questions
Zachary P. - Schaumburg, IL | Sep 2021
Easy to work with. On top of everything. Randy Ernst answers the phone
Nancy G. - Chicago, IL | Sep 2021
Randy and team told me exactly what the terms were and quickly got me through the refinance process.
Chad S. - Chicago, IL | Sep 2021
You guys were great. This was a smooth process
Kimberly K. - Burbank, IL | Aug 2021
Great communication! Worked fast to get my loan closes in less than 30 days.
Jennifer J. - Wheaton, IL | Aug 2021
Fast, accurate and always engaged. That’s all I can ask for.
Michael E. - Duvall, WA | Aug 2021
Randy Ernst was great to work with. Very professional and prompt on follow up. His Team was great too and very helpful when I had questions.
Matthew P. - Lombard, IL | Jul 2021
Super easy to work with. Great communication. Super streamlined process.
Kimberly P. - Lombard, IL | Jul 2021
Excellent communication and service
William G. - Bartlett, IL | Jul 2021
Randy Ernest was always available and willing to answer any questions I had.
Justin R. - Chicago, IL | Jun 2021
This is our 3rd time going through the mortgage process with Randy and his team. Excellent experience with each one of them. They were all very patient with our questions and our timelines.
Gorkem U. - Chicago, IL | Jun 2021
Things went as smooth as possible.
Ryan C. - Chicago, IL | Jun 2021
Randy & his team stayed with me, every step of the way. Communication was very clear and occurred regularly. There were no surprises. And GR even accommodated a last minute request, Souzy provided moral support more than once in the process!
Howard C. - Chicago, IL | Jun 2021
Excellent and very personal service with Randy & Team. Had some specific elements to consider and the team was most responsive & supporting.
Michael M. - Oak Park, IL | Jul 2021
Ease of the transaction process.
Roger K. - Plainfield, IL | Jun 2021
I've had several great experiences with them over the years.
Deborah B. - Chicago, IL | Jun 2021
Great communication during the entire process, helped us troubleshoot when things didn't go quite as we had planned.
Erin F. - Carol Stream, IL | May 2021
Great service throughout the whole process
Brett P. - Oak Park, IL | May 2021
Very responsive, clear, and quick. Online process is simple and effective. Great customer service with actual people
Brian D. - Chicago, IL | May 2021
Everyone involved took great care to make our closing a smooth transition.
Janice D. - Yorkville, IL | Apr 2021
THE ENTIRE PROCESS WAS EASY AND PAINLESS
David D. - Boynton Beach, FL | Apr 2021
They were efficient, helpful, and timely.
Valerie O. - Chicago, IL | Apr 2021
They were efficient, collaborated and communicate well.
Tracy J. - Aurora, IL | Apr 2021
Excellent customer service!
Margaret D. | Mar 2021
Great service. Any questions were answered right away by Diane. I shopped around and Guaranteed had the best rate
Sara P. | Mar 2021
Randy was great and made the process smooth.
ERIC B. | Mar 2021
Because Randy Ernst has been helping my wife Sue & me, our Family members, Friends, Clients & the people we care about since Guaranteed Rate first opened for business in early 2000''s! He''s a 10!!!
DAVID B. | Mar 2021
Everyone involved in my refinancing process was very professional, responsive, and willing to discuss every part of the process. I have not completed a mortgage refinance online / remotely before and it was incredibly smooth from start to finish. Every timeline was met, the requirements were incredibly clear each step of the way, and signing online and closing with a mobile notary was very time effecient and made life easy.
MARK N. | Mar 2021
They are honest organized and make you a priority
KATHERINE D. | Mar 2021
The personal and professional service provided by Randy & team.
Frederick K. | Feb 2021
The entire team was very helpful and responsive
MICHAEL V. | Feb 2021
Randy and his team were a delight to work with. Extremely thorough with every step and well informed. They were always professional and available at all times. They made my first home purchase a breeze and enjoyable. Thank you!
Lynette S. | Feb 2021
I''ve done multiple refinances with Randy Ernst and his team and they have always provided excellent service.
GARY Z. | Feb 2021
it was the best mortgage experience I have had
JAMES K. | Sep 2020
Excellent service was provided
MICHAEL P. | Dec 2020
excellent customer service and attention.
Steven F. | Feb 2021
Top refi company and Randy E. and his team are the best.
MICHAEL W. | Sep 2020
Have always had good service and responsiveness
Suzanne T. | Dec 2020
Everything with Guaranteed Rate goes smoothly.
James C. | Jan 2021
They made the process so easy!
Sharyl A. | Aug 2020
Randy Ernst and his team are wonderful! Very professional, they work with you through the entire process.
Karen P. | Sep 2020
Super nice people and so easy to follow what was needed.
ELIZABETH C. | Nov 2020
Got us a very low interest rate, great communication, online portal for submitting documents is so easy, electronic FlashClose is convenient
Kristen A. | Dec 2020
Efficient and easy process. Closed on time.
Raymond T. | Jan 2021
Randy was terrific to work with through the entire process and I would highly recommend Randy to friends and family
ERIC L. | Aug 2020
They, Randy, worked hard and accomplished the mortgage closing in record time.
Michael L. | Sep 2020
Great service. Quick turnaround. Helpful every step of the way
ELIZABETH F. | Nov 2020
Excellent communication and frequent follow up. Incredibly responsive to questions.
CHRISTOPHER J. | Dec 2020
Speedy and friendly service
Diane S. | Jan 2021
Excellent customer service
Teresa N. | Aug 2020
Randy Earnst and his team were patient, understanding, and accessible for all of my questions and worries. We had several hiccups during the buying process, but Randy and his team were able to communicate well and give us peace of mind while we had to deal with the sellers.
Max R. | Sep 2020
Great service easy process
Thomas H. | Oct 2020
Everyone was very timely and communication between the team and myself was great!!
BRIAN K. | Nov 2020
Randy and his team provided great service answering any questions I had along the way.
Carly D. | Dec 2020
Randy and his team went above and beyond the call of duty to get my loan approved under some unusual circumstances and under a rush request.
NORBERT L. | Jan 2021
My current and past experiences have been great.
CLAUDIA L. | Aug 2020
Helpful, always ready to respond ontime and caring team!
MAHBOOBEH M. | Sep 2020
great individual service and follow up
Peter M. | Oct 2020
Competitive rate. Ease. Convenience
DAVID W. | Nov 2020
Good service, helped me push my case through the process quick.
Hao J. | Dec 2020
Randy is excellent on explaining what is good and what is not for his customers. Randy and his team are excellent on what they does, They are excellent in helping and walk through on the process. Thank you for setting up a an amazing process Randy.
SRIKANTH J. | Jan 2021
excellent and friendly service
Daniel R. | Aug 2020
the team was awesome, efficient and made the process easy. Loved the experience
ERIC E. | Sep 2020
Excellent rates, employee responsiveness
RYAN M. | Oct 2020
superb service from Randy and team
Margaret R. | Nov 2020
Smooth process - all of the people we worked with were great. We got a good deal as well.
LAUREN A. | Dec 2020
Fast, professional, courteous service.
Leonard B. | Jan 2021
Randy Ernst has always been very attentive. We have used him for several mortgages.
Natalie C. | Jul 2020
Good service, no issue and no delay in closing.
Valimohmed D. | Jul 2020
Randy Ernst and his team were absolutely amazing!
Samantha B. | Jul 2020
Smooth process from beginning to end. Great online process for securely uploading docs, updates given along the way and a great team of people.
Stephen B. | Jul 2020
Very thorough and knowledgeable from A-Z. We were always in the loop on the status of our loan the entire process.
JASON D. | Jun 2020
They were a great team that worked together to get the loan closed fast!
David D. | Jun 2020
Great service, friendly staff.
Chris S. | Jun 2020
They were very approachable and efficient in their operations.
RENA M. | Jun 2020
was kept informed every step of the process
DEBRA N. | May 2020
The team was very responsive and the process was effortless.
RYAN C. | May 2020
I experienced great service
DAVID R. | May 2020
Personal attention and help from Randy Ernst
ARI S. | May 2020
Great customer service from Randy Ernst and his team!
Christina G. | May 2020
this is my third experience with GR (purchase and two re-fi's) and I have always had nothing but excellent service from Randy and team.
Margaret R. | Apr 2020
It was a seamless process and the team we worked with was great!
AMY S. | May 2020
Guaranteed Rate staff were very knowledgeable and responsive throughout the process.
Eric F. | Apr 2020
excellent customer service and responsiveness.
GRETCHEN K. | Apr 2020
They worked to overcome obstacles to get this done at this uncertain time.
EDWARD O. | Apr 2020
They are always helpful and timely in their responses and approvals.
SHERRI K. | Mar 2020
Best rates and very good support services. Quick and efficient communication
Michael G. | Mar 2020
It was easy all along the way and everyone we dealt with was professional and very competent.
RONALD B. | Mar 2020
The closing was smooth and flawless and the Guaranteed Rates team was fantastic throughout the process
Syed N. | Jan 2020
Randy Ernst is amazing and very professional. He has made the process incredibly simple. I have recommended him to friends and family.
Karen C. | Dec 2019
Broker thought about my best interests.
BRIAN C. | Dec 2019
Everything went so smooth and the team was very on top of things.
Daniel K. | Dec 2019
I can always count on Guaranteed Rate.
Janice D. | Dec 2019
Randy was always accessible. He worked hard to figure out a game plan for our loan situation.
Jenna H. | Dec 2019
Randy and his team are honesty and hardworking, and make things right if issues occur.
Brian D. | Oct 2019
I was very satisfied with both the rate I got and the customer service.
Tomas B. | Sep 2019
This is the second time I have gone with Randy Ernst. He is dependable, reliable, and always there to help answer questions and guide me through the process, while securing a good rate and options.
Ging Cee N. | July 2019
Randy Ernst and his team were great and tremendously helpful in keeping me up to date with a very smooth moving process. Thanks again Randy!
Joseph M. | Aug 2019
Randy Ernst and his team were great! They were courteous and professional at all times. I appreciate their attention to detail and their extraordinary support. Thank you!
Teresa N. | June 2019
Randy Ernst and his team were so professional, competent and overall awesome! They got the job done so quickly!!!
David D. | June 2019
Randy and his team were a pleasure to work with. They were very attentive and helpful throughout the whole process! They made it easy and explained every step of the way. I would highly recommend them.
Charles C | June 2019
Randy Ernst was terrific to work with and the phone call after it was all over was appreciated. It reinforced the feeling that it was not all about the transaction, but about my wife and myself as well.
Ronald L. | April 2019
Guaranteed Rate provides much more efficient service with lower rates, compared to banks.
Qiaofu Z. | April 2019
Randy Earnest is awesome, used him 3x now and he always delivers. His service is great along with delivering on his promises.
Abdulmalik K. | April 2019
Randy and his team were great and made the entire loan process easy. Any questions we had, he and his team were there to answer. He laid out all expectations, numbers, processes and outcomes, giving us peace of mind throughout obtaining the loan. I would highly recommend using Randy and his team to anyone looking to get a loan done quickly and seamlessly.
Michael H. | March 2019
The process was so easy. I liked being able to provide the needed document via your online portal and I liked how that was organized. Communication was great from everyone. Thank you!
Jean S. | March 2019
Randy and his team made this process seamless. The close process was a breeze. Thank you Guaranteed Rate!
Dave M. | February 2019
I can't say enough about how thrilled I was with Randy Ernst and his team, they were 100% responsive, helpful, professional, thorough and friendly. I have used the services of many home loan companies over the years and I can say that Randy & Guaranteed Rate were by far and away the best group I have ever worked with. I highly, highly recommend them to anyone!
Margaret R. | June 2018
Randy and his whole team were great. As first time buyers we had a lot of questions and they helped us through the whole process. Highly recommended!
Stephen B. - July | 2018
It was a very nice experience to work with Randy's team, all went smooth and fast. I look forward to work on the next venture.
Cristian N. - May | 2018
" Just amazing customer service !!! I would recommend my family and friends to use Guaranteed Rate. "
GAGAN S. -Mundelein, IL |AUG 2016
Randy was able to provide us with a great interest rate..so great we decided to switch to him. He had a short timeframe in which to meet our hoped for close date and he, Jennifer, Souzy, and Michael made it happen. They really took the stress out of the process. We are extremely satisfied and would not hesitate to refer Randy and his GR team to anyone looking for a loan. Thanks!!!
WILLIAM W. -Park Ridge, IL |AUG 2016
I was very pleased with my experiences with Guaranteed Rate. The process was clear and all those I worked with were responsive.
ADRIAN R. -Evanston, IL |AUG 2016
Randy and his team were great and I had a wonderful experience. They were very professional, hard working and very knowledgeable. It was a pleasure to work with them.
LEELAND G. - Chicago, IL | Jan. 2016
Randy Ernst was phenomenal in his handling of this loan. We had the short sale go on for almost 10 months and Randy and his team stayed with us the whole time.
Michael G. – Elk Grove Village, IL | AUG 20
Randy and his team were always very responsive, attentive & respectful communicators.
Daniel A. -- Chicago, IL. 9/17/2014
Randy and his team really make things easy!
Bryan L. -- Chicago, IL 8/31/2014
Randy and his team were great and responsive! They were very knowledgeable and an overall pleasure to work with!
Mitar U. -- Chicago, IL 7/17/2014
Randy was great! He made sure we were updated with any new information!
Matthew T. -- Chicago, IL 7/2/2014
I would highly recommend Randy to anyone who wants to close their loans! We were first time buyers and he made the process very simple, understandable and easy for us. He was patient and understanding with all of our questions. Thanks again Randy!
Gorkem U. -- Chicago, IL 4/24/2014
"Randy Ernst did a great job for us! He was there for us anytime we needed him. He was so wonderful and patient through out the whole process. I would 100% recommend them to anyone else!!! Thank you so much Randy!"
Sarah P. -- Elmwood, IL. -- 12/2013
"Randy and his support team did a great job of keeping me informed of the status of the loan throughout the entire process and were readily available to field questions as they came up regardless of the hour. Great experience!"
Kevin K. -- Chicago, IL. -- 10/2013
"Randy was personable, thorough, professional, and flexible. He was really there for us every step of the way to ensure our experience went smoothly."
Thaddeus P. -- Lake Villa, IL. -- 5/ 2013
Hey, check out this amazing review from Cathleen about Randy! “My experience with Guaranteed Rate was amazing. Thank you to Randy Ernst and his team. My entire process was fast, quick and flawless!”
Cathleen F. – Belvidere, IL -- 5/2013
Hey check out the glowing review from Fernando about Randy! “After years of dealing with mortgage firms we found Guaranteed Rate. Randy Ernst and his team made our experience a great one. The team answered all our questions, worked with us on solutions, and acted as a true partner and advisor. Randy and his team are outstanding. I highly recommend Guaranteed Rate for all your home finance need!” https://biz.yelp.com/r2r/YrInsQTJoxMf91NyTHP2bg/
Fernando Y. -- Crystal Lake, IL -- 03/2013
Hey check out the amazing review from Mary about Randy! “Randy Ernst and his team made the entire process very easy with positive end result.The responsiveness of the team made my loan process extremely streamlined with minimal administrative hassles. Thanks again Ernst!”
Mary F. -- Evanston, IL -- 02/2013
Hey check out the amazing review from Susannah about Randy!” “My entire refi- process with Randy was completed in 6 weeks with status updates sent each step of the way! Closing took place at my office making it super convenient!!!!!! I've already recommended Guaranteed Rate to friends, colleagues, and family. Even after multiple loans, I had tons of questions and Randy took the time to thoroughly explain everything.Thanks Randy!”
Susannah C. -- Chicago, IL -- 01/2013
Hey check out the great review from Marianne about Ernst! “I was very pleased with the personal care I received even when my questions were simple or repetitive at different times of day or night. Thank you Randy for being so attentive!”
Marianne M. -- Roselle, IL -- 01/2013
Everything went very well. I found Randy Ernst to be an excellent person to work with, as well as a very knowledgeable resource. He guided me with some of the unknowns about the difficult loan process. Plus he gave me the options that I was looking for, and his rates were competitive with the alternate quotes I had obtained. Overall an excellent experience.
Tariq M. - Schaumburg, IL 5/2012