What people are saying... What people are saying... Back to profile
Rick Hartle and his whole team made this process so easy! Everyone was readily available when I had a question that needed answered and they were knowledgeable and had ready answers. I worked the most with Rick and Jennifer Caplin and cannot praise them enough! THANK YOU to ALL of you!!
David W. | Mar 2021
Trustworthy, prompt, informative, and friendly
Stacey D. | Feb 2021
They made the process so easy. Thank you Rick!
Carly A. | Feb 2021
The information I was given by Guaranteed Rate was concise, helpful, and got me to a comfortable point in a very complicated process.
Race W. | Feb 2021
Rick Hartle was easy and great to work with!
Brian T. | Feb 2021
Rick Hartle and his team are always on their A game and get things done!
Angela W. | Feb 2021
Because the team appeared dedicated to their job. Everything was done on time and communication was excellent.
Adindu N. | Feb 2021
Rick Hartling was incredibly responsive and answered all my questions! Online application process and document upload was easy/fast. Rate lock duration was another big benefit.
Justin F. | Sep 2020
Rick was very informative and personable. We had a rushed closing and he really helped provide peace of mind throughout the journey and was even able to close earlier than planned.
Autumn W. | Sep 2020
Fast, Professional, and knowledgeable.
Aldo R. | Nov 2020
Easy experience, great responsiveness, felt my business was valued.
Robert P. | Oct 2020
Customer service, ease of process, very willing to help, professional and friendly.
Aaron B. | Nov 2020
Rick Harting was very knowledgeable and kept his word on all expectations. He and his team will go the extra yard. He is very honorable. Low rates and economic volatility can be a tricky time to refinance. Rick and his team lead every step of the way.
Gibran Z. | Sep 2020
Beginning with Rick Hartle, and all the team that helped me process this re-fi, kudos for the fine work and the ease with which it was all handled during these difficult times.
Norman K. | Sep 2020
Good customer service and organized
Victoria P. | Nov 2020
Great communication and successful transaction
Pamela M. | Oct 2020
Great service and quick responses!
Loren O. | Jan 2021
The process was easy and they kept me posted of the progress every step of the way
Raemarie S. | Dec 2020
Rick has been an excellent resource for my home buying needs, making sure I know exactly where we are at in the process and what needs to be done.
Theodore T. | Sep 2020
Have financed or refinanced through GR four times now and every time is superior. Would never use anyone else but Rick Hartle.
Roger G. | Jan 2021
Very friendly helpful staff.
Jeffrey W. | Nov 2020
Great service, and explained everything thoroughly.
Kenton C. | Aug 2020
Great people, hardworking.
Aaron E. | Dec 2020
Everything went perfectly.
Debra M. | Jul 2020
The whole team is efficient and kind, and they worked with us to make sure we got to best rate!
Desiree P. | Jul 2020
They have always been amazing with the loan process.
Tawny M. | Jul 2020
the whole team was great . they were all on top of everything . made it a good experience
Samuel P. | Jul 2020
the process was very easy and almost completely transacted digitally.
Tad D. | Jul 2020
Rick Hartle and his team was awesome! Super helpful for first-time home buyers.
Travis L. | Jun 2020
Excellent customer service, quick response and turn around
Mounira R. | Jun 2020
Rick was great like last year and it was simple process
Ryota A. | Jun 2020
Consistent quality service, responsiveness and excellent communications
John W. | May 2020
Easy to work with, excellent communication
Kathleen D. | May 2020
I had done business with you before, and was very happy.
Rickey S. | Apr 2020
Rick Hartle makes the whole process extremely easy. I've referred business to him in the past and I will continue to do so in the future.
Nathan S. | Apr 2020
Your team did a very good job! I’ll use Rick Hartle again if needed!
Bruce R. | Apr 2020
We refinanced before, and it went well.
Scott S. | Mar 2020
They made the process so simple and low stress
Carly A. | Feb 2020
Fast, responsive, and friendly. Rick Hartle is really great!
Senseney S. | Feb 2020
Rick Hartle Did an amazing job. He as very professional guided us through the loan process fast and very efficiently.
Joshua B. | Dec 2019
Rick was awesome to work with. Will recommend to all.
Jewel W. | Dec 2019
Good communication and flexibility
Roderick J. | Nov 2019
Great rates, customer service was excellent and I was kept informed throughout the entire transaction. Couldn't ask for anything more.
Jason B. | Oct 2019
Rick was very helpful.
Karen F. | Oct 2019
They did so well, I am ready to sell my Townhouse and buy a multi-unit property and use them exclusively.
Barrington M. | Aug 2019
Rick Battle was great and always and promptly answered my questions throughout the buying process.
Brian C. | July 2019
Rick Hartle and his team did a amazing job! I Things were handled very professionally. The communications were also very good. I would recommend them to everyone. Thanks Bruce
Bruce R. | July 2019
The staff at Guaranteed Rate were helpful, very kind. They were not pushy. I appreciated everything the staff did. When I had questions they made sure I understood everything
Rebekah B. | May 2019
Rick Hartle made getting a loan very easy and hassle free, I already recommended someone to Rick. Great experience overall!
Valeriy K. | March 2019
I'd worked with Rick a number of year's ago and because it was a such a great experience then, I went against my realtor's recommendation and give him a call when my wife and I purchased a new home recently. Just like last time Rick was prompt, professional, and was able to get me a lower interest rate than I thought was possible! I recommend Rick & Guaranteed Rate to anyone that asks!
Nathan S. | December 2018
It was very nice to deal with serious people!! (Serious business - serious people) It was easy to communicate, always answers the phone calls with respect. Everything went nice and smooth and fast! I'll refer this company to my relatives and friends. And plan to use it again in the nearest future (if I need to open line of credit.) Rick is a person who can give you a few options with good advice; what he perfectly did in my financial situation which I was very satisfied. Rick, continue to do your good job! Thank you again for your business! I wish you a Merry Christmas and Happy New 2019 Year!
Sergey A. | November 2018
After switching to Rick, the process was much smoother and the communication improved greatly.
Suzanne C. | July 2018
Rick was extremely helpful throughout the entire process. Even when I was a little wishy-washy with proceeding to make offers, he was patient and gave me his best advice. The rest of the team at Guaranteed Rate that I worked with was also very helpful.
Randolph G. | May 2018
Rick Hartle and his team were extremely helpful. My income comes from many sources and Rick was there to help me track down the data that I needed for underwriting. My interest rate was lower than Chase Bank and the closing was quicker than Chase could have done.
Robert V. - May | 2018
Team Rick, Colleen, and Stacy were awesome. Very professional and supportive when challenges came up. This was my third loan through Guaranteed Rate.
Janet B. - Shelton, WA | JUL 2016
Rick Hartle, and Colleen Sherman were both great, very professional, and easy to contact for questions.
Sean B. - Vancouver, WA | JUL 2016
We are repeat customers and that helped make the transaction go even more smoothly. I have already recommended Rick and Guaranteed Rate to two other people. I was kept up to date throughout the loan process and that gave me quite a bit of peace of mind. Thanks again Rick Hartle and Team!
Richard S. -Woodburn, OR | MAR 2016
Couldn't of asked for a better team! Rick and Colleen were so great! Always answered my calls and went above and beyond for us! Thanks so much!!!
Ramtin G - Westminster, CA | Feb. 2016
Rick was great!!! Able to answer all my questions and have great advice! Rick and staff were always so on top of things and easy to work with
Tara C. – Vancouver, WA | Mar. 2015
“I like making things as easy as possible. I also love being able to take care of business from the comfort of my home. When I refinanced through Guaranteed Rate, I got both of those things. No hassle, easy straightforward process and all done from my home via the internet, minus the signing. Thank you Rick Hartle, Kristen McAndrews and Missy Andrade!”
Larry D. – Vancouver, WA – 8/2013
Hey, check out this amazing review from Adriane about Rick! “We closed this week on our dream property. Our loan had some quirks but Rick Hartle handled everything with confidence from start to finish! He replied to all of our emails very quickly and updated us every step of the way. Rick came very highly recommended by our awesome realtor and together they made sure we were good to go. Thank you, Rick, for all of your help!”
Adriane M. – Vancouver, WA – 5/2013
It was a great experience. Thank you Rick and Bernie. You both werre terrific. (Title company) told me that the processing of my escrow matters went more smoothly and largely in part to the extremely professional job done by my loan officers.
Wane K. - Vancouver, WA 6/2012