What people are saying... What people are saying... Back to profile
Sam Batanyeh and team are the best
Andrew R. - Encino, CA | Aug 2021
The service provided by the loan officer and his team were superior in every way.
Rhonda B. - Montecito, CA | Aug 2021
Great communications and respect. This is my second loan with Guaranteed Rate. Sam and Dawn are amazing.
Thomas B. - Sacramento, CA | Jul 2021
Sam and staff were very responsive
Ellen C. - Oakland, CA | Jul 2021
Sam B and his team are great, and so responsive and knowledgeable. Our fifth loan refinance with the Sam and Team in the last 5 years.
Steven K. - Imperial Beach, CA | Jun 2021
It was tough. But they got us the loan.
Kenneth B. - Burbank, CA | Jun 2021
Exceptional and Prompt service
Darrell W. - Los Angeles, CA | Apr 2021
Everyone from Sam Batayneh to Dawn Huml were very efficient, professional and personable. Most of all, they have closed my refi with a very low rate and in a short period of time.
Andrew R. - Beverly Hills, CA | Apr 2021
Customer driven, Highly professional team
Ehud P. | Mar 2021
Things went very well and navigating everything was easy.
Jerold R. | Feb 2021
Sam Batanyneh and his team always deliver
Patrick M. | Aug 2020
Easy, convenient, friendly
Marcello C. | Nov 2020
Sam and his team are very easy to work with, kept me on track with getting my documents in and I got a great rate
Brenda G. | Feb 2021
Fantastic service, and GR obtained a great rate
Robert J. | Aug 2020
This process was painless. Communication using email and text and phone was perfect. The technology to upload documentation was easy and intuitive.
Jason C. | Nov 2020
Because Sam and his team are the best. I’ve used them on multiple transactions and recommended them to friends and clients and they have always impressed everyone.
Tiffanie M. | Aug 2020
Dawn and her team are very professional and very thorough making it a smooth transition
Nancy H. | Nov 2020
Refinanced two properties, fairly complex but Sam Batayneh and his team made it happen!
Steven K. | Nov 2020
Sam Batanyeh and team are the best!
William W. | Aug 2020
Excellent service, easy interface
Michael R. | Sep 2020
Sam and his team did a great job for me.
Mark D. | Oct 2020
responsive and professional
William M. | Nov 2020
Sam, our broker and his team was amazing
Paul M. | Aug 2020
They were polite, prompt and efficient.
Stephen S. | Sep 2020
Great service and always there to help
Declan P C. | Oct 2020
Ray and his team carried through on what was quoted.
Leslie Alan M. | Dec 2020
We have used them several times and they care about customer service.
Mitchell M. | Aug 2020
We thoroughly like and trust Sam Batanyeh. He and his staff are extremely responsive and are upfront with everything about the refinance.
Peter K. | Sep 2020
Honesty and integrity. Low rates.
Michael Y. | Oct 2020
I work with Sam Betaneh and his team. They do an excellent job
Lynette F. | Nov 2020
Great rate, nice people, very responsive.
Rory B. | Dec 2020
The process is easy; Sam Batayneh and his team are helpful and looking out for my interests.
Michael N. | Jul 2020
Efficient and proactive, every member of the team was on top of their game. Problems were addressed professionally and immediately. Cannot say enough about what a positive experience this was.
James T. | Jul 2020
Because Sam and his team are THE BEST. I knew that before having his team handle our refi and they exceeded my expectations.
Tiffanie M. | Jun 2020
I have dealt with them before
Rita S. | Jun 2020
Sam always is there to answer questions and get things done
Donald G. | Jun 2020
Great process, knowledgeable people, easy process.
Karim F. | May 2020
Excellent service, responsive, knowledgeable
Robert J. | May 2020
Everything went very smoothly
Leslie Y. | May 2020
They are straight forward.
Ethan D. | May 2020
The service of Sam Batayneh and his team was excellent.
James G. | May 2020
Thorough and kept us informed
Michael M. | Apr 2020
Great communication and customer service
Stephen C. | Nov 2019
We had a great experience. Everyone was professional, answered questions quickly, and knowledgeable.
Tanya E. | Sep 2019
Guaranteed rate was very responsive to my needs, was always on top of getting documents signed, and always a pleasure. Always looking after my needs and interests.
Barak L. | March 2019
Words cannot express the relief that Sam Batanyeh's team granted me and my mom. Dawn Huml was the most amazing person to partner with to process this loan. Her customer service is so rare we thought we were dreaming through this entire experience. We cannot thank her enough for stepping us through the entire process, setting realistic goals/expectations and fast responses to any and every email/phone call. We really thank you for your help in assisting our family. We have done nothing but mention Guaranteed rate to every single person we know.
Amita S. | January 2019
Dawn Huml did a great job and I appreciate her help.
Victor L. | January 2019
I just want to say Thank you Guaranteed Rate for helping us get our dream home! Tyler and Dawn are excellent! From the moment we walked in to Sam’s office to the time we got approved, they have been so helpful! Dawn, thank you for a stress free experience! You are so knowledgeable, professional and the best we have ever dealt with. My husband and I are still talking about how smooth this transaction went and its because of you and Tyler! Sam, thank you and to your team! I will definitely recommend you to everyone i know!
Antonio D. | July 2018
I just want to say Thank you Guaranteed Rate for helping us get our dream home! Tyler and Dawn are excellent! From the moment we walked in to Sam’s office to the time we got approved, they have been so helpful! Dawn, thank you for a stress free experience! You are so knowledgeable, professional and the best we have ever dealt with. My husband and I are still talking about how smooth this transaction went and its because of you and Tyler! Sam, thank you and to your team! I will definitely recommend you to everyone i know!
Antonio D. | July 2018
Sam Batayneh and his team are above and beyond customer service. I have heard horror stories about buying your first home or getting a mortgage loan but they have made it almost effortless. I appreciate their follow up, market awareness, advice, and honesty! Amazing experience!
Niccole K | May 2018
Very professional and great communication. I loved the fact he was confident enough to pay for the appraisal upfront, and followed through on the loan quote and fees. He made it painless. Signing was easy as well. Great job.
Rebecca K.-Toluca Lake, CA | MAY 2016
Tyler Von der Lieth was the most thoughtful, attentive, and responsive person on our team. If I called with a question, he would answer it within minutes if able, and if not, in a timely manner. We have obtained loans or refinanced at lead 15 times during our life, we own 5 properties. This was the best, most reliable and pleasant refinance that we have ever experienced. Tyler is a very positive, hard working individual, and should do very well for your company.
Jodeane F.-Capistrano Beach, CA | MAY 2016
Sam made the process quick and easy to understand. He helped me meet all of my goals. I could not be any happier. I'd definitely use Sam Batayneh again!!! A+++++
Ronald D.-Seal Beach, CA | MAY 2016
The whole process of refinancing my home mortgage was efficient, especially the help of my loan officer Sam. This is the third time I have used guarantee great to refinance the home mortgage.
John W.- Carmel, CA | MAR 2016
One of the easiest and most positive loan experiences we've had. Very satisfied with our interest rate and the responsiveness of Sam B. and his team!
Noreen H.-Newbury La Honda, CA | MAR 2016
Sam Batayneh and his team at Guaranteed Rate performed above and beyond expectations! That is a lot to say, but it's only part of the story. Sam and his team are efficient and friendly, and they help in so many ways. Many others will make promises that can't be met... With Sam, he knew my needs, we set realistic goals, and then he helped to meet those goals. I recommend him and Guaranteed Rate without reservation.
Michael N.-Newbury Park, CA | MAR 2016
Sam is great - makes me feel as though I am an important customer, and keeps my interests foremost in his mind.
Craig A.-Los Altos, CA | MAR 2016
Sam Batayneh was a pleasure to work with and extremely knowledgeable.
Rita S.-San Francisco, CA | MAR 2016
Sam and Dawn were outstanding to work with, very happy with the service.
Marinita C.-Redondo Beach, CA | FEB 2016
Very few companies would have been as persistent in getting the job done. My kudos to Sam Batayneh and his team.
Michael M.-Sherman Oakes, CA | JAN 2016
Our loan required over 15 months and a great deal of expertise to consummate. Outstanding terms were ultimately achieved. I'll be back when the time comes!
James P.- Temecula, CA | JAN 2016
Sam's Knowledge of the mortgage process and ability to get things done quickly to hit deadlines. Sam is Amazing :)
Micah W. – Los Altos, CA | AUG 2015
Sam and team were extremely helpful.
Raylin C. – Los Altos, CA | Apr. 2015
Sam was up front and honest about all aspects of my somewhat complicated financial situation right from day one and delivered what he promised from day one. Everything went smoothly, I was kept aware of progress, and all my questions were answered promptly and accurately.
Peter H -- Soquel, CA 1/27/2014
“Sam Batayneh and Linsley Sweet made the refinance easy for us by being helpful all the way. I cannot think of any better people to work with. Thank you.”
Julien H. -- Tiburon, CA. -- 12/2013