What people are saying... What people are saying... Back to profile
I went to three attempts of refinancing before I decided to give it a try with Guaranteed Rate. What a difference!. The customer service was excellent and the whole process was stress free, I really felt valued as a customer and our contacts Sarah Kohut and Kristina Cabrera made us feel appreciated as customers, I really felt they were honest and they had our best interest at heart.
Ana G. - Tulare, CA | Oct 2021
Customer service is amazing. Every member of your team was a delight to work with.
Stacy S. - Lafayette, CO | Oct 2021
Absolute professionalism throughout the process. Gives good advice whenever it is needed. Prompt communication at every milestone.
Christian D. - Seattle, WA | Oct 2021
Start from the pre-approval, all the way closing the house in about 3-4 weeks time, the team was on top of everything and always took the time to answer any questions we had (1st time home buyers). As someone who is new to the loan process, it was very smooth to work with someone who would explain things in a straightforward way.
Vinay Kumar Y. - Seattle, WA | Aug 2021
Best rate, excellent communication and always close on time or early
David O. - Lynnwood, WA | Sep 2021
Sarah made the process simple and hassle free
Alexander K. - Seattle, WA | Aug 2021
Sarah and team were great.
Paul Arthur M. - Redmond, WA | Aug 2021
We enjoyed exemplary customer service throughout the process! We also adored not being forced to perform a woeful amount of busy work, like we had previously with Wells Fargo, where it seemed more about someone trying to justify their job over completing the process.
Richard R. - San Marcos, CA | Aug 2021
Sarah Kohut is fantastic and have already recommended her.
Brian N. - San Francisco, CA | Aug 2021
The process was transparent and loan person and their team was in constant
Mitam S. - Bensenville, IL | Jul 2021
great bias for action - quick turn around
Dawid G. - Seattle, WA | Jul 2021
Sarah Kohut and her team were magnificent! They explained everything thoroughly and were very professional. Sarah Kohut and Rob Soria are the best of the best!
Jayne C. - Glenwood, IL | Jul 2021
Sarah and her team were amazing! Fast, responsive, professional, informative, and able to adapt to any changes we threw at them. The rate and costs were the best we were offered. Third home purchase and easily the best lender I've worked with.
Michael Vincent T. - Nashville, TN | Jul 2021
They simplified a complex real estate transaction for us answering all our questions quickly and professionally. It was a pleasure working with Sarah and her team.
Richard C. - San Diego, CA | Jun 2021
Wonderful customer service and incredible people all around!
Claire B. - Seattle, WA | Jun 2021
I never give a perfect rating, because there is always room to improve.
Larry T. - Madera, CA | Jun 2021
Simple process and fast responses and good team work.
Sudhakar Reddy B. - Newark, CA | Jun 2021
Sarah and team were great. Incredibly responsive, got me a great rate, and made sure that we hit the dates.
Sriram C. - Menlo Park, CA | May 2021
They were quick, responsive and a great resource through the entire process.
Ryan F. - Seattle, WA | May 2021
Very good customer service.
Veronica P. - Vancouver, WA | May 2021
Personal touch from the team and responsiveness to questions/communication throughout the entire process.
Derek E. - Seattle, WA | May 2021
Sarah was fantastic and over communicated. I knew exactly what was happening during the entire process. The entire team was great. This was my 2nd time to use Guaranteed rate. I refinanced my house in Colorado with that team and they referred me to Sarah in WA. Great Company. Keep up your fabulous customer service.
Stacy S. - Lafayette, CO | Apr 2021
The team is familiar with Amazon's RSU structure which allowed them to quickly assess my qualifications for the loan without having to learn about the RSU process at Amazon.
Nathan T. - Half Moon Bay, CA | Apr 2021
Our experence was outstanding. All questions were addressed and overall service was excellent.
John L. - Seattle, WA | Apr 2021
My transaction was completed quickly and easily.
Kenneth T. - Escalon, CA | Apr 2021
Sarah was amazing, always responsive and so knowledgeable!
Shawn G. | Mar 2021
Sarah Kohut has been super helpful for my mortgage application. I’m a first time house buyer and I had many questions. Sarah was always patient and knowledgeable to answer all of them. She also cared to provide the best rate and suggestions.
Yue M. - Seattle, WA | Apr 2021
Fast approval, online experience, good rates
Maor L. | Mar 2021
Sarah Kohut was very professional. Very responsive and always available to answer my questions.
Siddarth R. | Mar 2021
As a first time buyer, whole experience is smooth and worry free. Sarah was phenomenal in guiding me thru whole process, she is very helpful and always available to answer any questions and guidance.
Praneeth Kumar B. | Mar 2021
The service provided was knowledgable, friendly, and very timely!
Laura B. | Mar 2021
My refi loan went through flawlessly. I was always kept in the loop. Every person that touched my loan was totally professional and caring. I would use them again should I ever buy another home.
Peggy J. | Mar 2021
Sarah was very responsive and helpful every step of the way.
Justin R. | Feb 2021
Sarah Kohut is outstanding. Simply exceptional and cannot recommend highly enough.
Benjamin L. | Feb 2021
Prompt, accurate replies to questions.
Christian D. | Feb 2021
Overall very seamless process. Communication was excellent and easy to navigate through.
Edward V. | Feb 2021
I like the transparency and efficiency of the team.
Andres M. | Feb 2021
Extremely responsive and very clear guidance provided during this process. It was a pleasure working with Sarah Kohut! Thank you!
Shiny K. | Sep 2020
I found the service to be largely friendly, patient, prompt and helpful.
Jennifer R. | Feb 2021
Very good service and consistent followup.
Srujan Kumar C. | Sep 2020
Very good rate, and Sarah Kohut was very good.
Mauricio F. | Sep 2020
Incredibly responsive, closed early
Sarah S. | Nov 2020
Covered all the details - never really had to talk to anyone - except at the very end, very smooth!
Mark G. | Sep 2020
Very easy, straight forward, and quick. I loved that everyone was very responsive and made the process less daunting. Shout out to Sarah Kohut who was always available if I had questions.
Amanda M. | Sep 2020
Good communication, excellent response times.
Michael M. | Nov 2020
Easy application process. Clear communication and expectations.
Jon R. | Aug 2020
i am very satisfied with the service and results
Vladislav M. | Sep 2020
Sarah Kohut and other staff were knowledgeable and prompt. We felt in good hands with questions we had!
Jessica H. | Nov 2020
Sarah did an amazing job. She is very responsive, provided relevant information when we had questions about the process, and made sure the process went smoothly.
Johnny R. | Dec 2020
Excellent service. Attentive. Experts. Good, concise communication. Success!
James W. | Sep 2020
Speed, transparency, tech-forwardness, great terms, and a great rate.
Jacob L. | Nov 2020
Quick response with professional way
ZHUOQUN Z. | Dec 2020
Good communication throughout the process and I feel strongly that the team had my best interests in mind. That''s all I could ever ask.
Derek B. | Jan 2021
Sarah Kohut was the most responsive professional I have ever worked with. Morning, afternoon, evening, late at night, weekday or weekend SHE WAS AVAILABLE!. That simple fact made me feel represented, and taken care of. She was also very knowledgeable, and patient. As a first time buyer I was told to shop around, but ended up just going with Guaranteed Rate. Sarah made me feel confident in the rate upfront, and that made me feel that I wasn't getting taken advantage of. Thank you for your responsive professionalism!
Mason W. | Aug 2020
Great terms, very responsive and easy to work with
David O. | Sep 2020
How easy everything was from start to finish.
Theresa S. | Nov 2020
Customer obsession and all the hard works pulled off by the team.
Kezhou G. | Dec 2020
Our experience was great! Sarah and her team were helpful, responsive, and knowledgeable.
Kelli B. | Jan 2021
Easy to work with, quick approvals, cheap rates. Closed and funded a DAY EARLY. 2nd time using GR
Alexander O. | Aug 2020
Great service and products
Alicia L. | Sep 2020
Good rates, friend & efficient staff!
Joseph R. | Oct 2020
Sarah (and now her team) are simply on top of every single step and aspect of the process. They proactively reach out about what's coming ("you will receive an email from ____ for X" which lets us know what is legit. The response time is amazing to our questions, whether it be phone or email. Pros one and all.
Matthew T. | Dec 2020
Great experience from beginning to end! Total transparency and constant communication.
Christina B. | Jan 2021
The team is awesome - they provide necessary support, and clarify questions, the whole process was so smooth that I didn't even realize when/how my mortgage got refinanced
Savitha A. | Aug 2020
Service was great and I was very happy with my mortgage rate
Logan G. | Sep 2020
The quality of each individual that worked in processing my loan, the clarity of process, speed of process
Christine C. | Oct 2020
Very helpful and problem free process.
Peter W. | Nov 2020
Service was impeccable and the process was flawless.
KURT U. | Dec 2020
Very good communication, supportive team
Adil C. | Jan 2021
Sarah was super helpful and kept me informed through out the entire process. She made sure she was taking everything into account so I wasn’t surprised at the closing table
Monique N. | Jul 2020
Sarah answered all my questions in a timely manner.
Nitish K. | Jul 2020
Sarah Kohut she is very professional and knowledgeable. She makes the whole process flow seamlessly.
Angel Q. | Jul 2020
Clear, straight communications with quick responses. Kept things moving right on schedule with no need for me to follow up. Best deal I could find
Michael M. | Jun 2020
Sarah Kohut and her team provided excellent customer service by guiding us through the loan process. Available to answer our concerns and questions in a timely manner. Caring and professional attitude in meeting our needs
Joseph K. | Jun 2020
Sarah Kohut was very knowledgeable in helping us complete our home loan process. I believe she has a great team working with her as well. We will definitely give good recommendations to our network interested in financing their home or other financing goals. Thank you Sarah Kohut and many blessings to the rest of the Guaranteed Rate Company and the team!
Sheila R. | Jun 2020
Everyone we worked with was quick to respond, on top of things, helpful and efficient.
Emily C. | Jun 2020
We were buying our first home, and GR helped us get a loan quickly. They were quick to respond to questions and made the process as simple as possible.
Joe B. | Jun 2020
They were very responsive and helpful. The process was very easy and understandable.
Jeremy M. | Jun 2020
Sarah Kohut was a fantastic loan officer. Great service and really appreciate her fast and thoughtful responses.
Christopher C. | Jun 2020
Sarah Kohut, Chrissy Olivas and team are terrific. Highly responsive!
Sarah C. | May 2020
Sarah was efficient and direct which I appreciated
Calista J. | May 2020
Responsive, informative, and compassionate.
Michael S. | May 2020
Sarah's get-it-done attitude was integral in closing in a timely manner.
Justin A. | Apr 2020
Fast, respectful, responsive, great rate
Phillip H. | May 2020
Responsive agents, process finished in a timely manner
Miguel J. | Apr 2020
I know it's a tough market right now with lots of change - yet Sarah always responded promptly to my questions and was able to help me seal in a good rate. Their team did all they could to make the deal happen.
Mattie L. | Apr 2020
Speed, responsiveness, rate, communication
Gareth B. | Apr 2020
Sarah Kohut and team are courteous, responsive, and professional.
Louis D. | Apr 2020
very satisfied and team was quick to close.
Balaji N. | Mar 2020
Sarah was local, very responsive, gave a good rate and cost, and was knowledgeable!!!!
Mathew W. | Mar 2020
Very helpful, quick responses, easy to talk to
Alexandra G. | Feb 2020
I had a great time working with Sarah Kohut. She was thoughtful, thorough and patient with our queries and ensuring the process was smooth.
Shiny K. | Jan 2020
I loved working with Sarah, everything was easy!
Vincent F. | Jan 2020
Sarah Kohut was amazing. She was Diligent and helping me step-by-step. She went out of her way to make me feel comfortable and make sure that I understood the process and what was going on at all times. This 100% was the best experience I’ve ever had in getting a home loan!
Angel Q. | Dec 2019
The communication was great. Our loan status was constantly updated. Sarah Kohut is fantastic. Her team is also fantastic.
Scott F. | Dec 2019
Sarah is an amazing communicator!
Alison S. | Dec 2019
We had an ambitious closing and Sarah helped us achieve that :) She also gave us an excellent rate, way better than the Market. We had very complicated Tax Returns, she understood our situation and is very knowledgable on what needs to be done to get that loan!
Lokesh T. | Nov 2019
Sarah was great to work with! Efficient, strong communicator, and fast.
Jessica L. | Dec 2019
Sarah was responsive to all my questions and patient. She also was able to provide me a competitive rate.
Tessa C. | Nov 2019
Sarah Kohut was speedy, informational, and great to work with overall.
Cameron O. | Oct 2019
Sarah K was an absolute gem to work with. She has knowledge that is above and beyond her scope and her willingness to share that with me was invaluable and appreciated. She is an ally for life and I look forward to working with her again in the future.
Rex H. | Aug 2019
Sarah Kohut is so professional, personable, understanding, and compassionate! And Knowledgable! I never felt like I was being rushed in the loan process. I never felt like my questions were weird or unwelcome. I learned a lot! Can't thank her enough for her help with my first re-fi!
Irene P. | July 2019
Sarah Kohut is the best mortgage lender I have ever worked with, and Sarah is the first person I would reach out for any mortgage inquiry.
Sooyoung K. | July 2019
Sarah is great and the first person I would approach with my lending needs.
Krishnan E. | July 2019
I appreciate Sarah Kohut reaching out to let us know that rates had dropped more than .5% since we secured our original loan. It gave us an opportunity to reduce our monthly payment and pay less interest over the life of the loan. I liked how quickly she responded to our questions and drew up multiple plans so we felt secure in our decision. The best part was when rates dropped more, she brought that to our attention so we could renegotiate. Great experience and strong communication.
Stephanie B. | June 2019
Sarah was amazing to work with on the purchase of my new home. The portal makes the document collection process a lot easier and Sarah and team were responsive to my requests. We closed early!
Sarah C. | May 2019
Sarah and her team is the absolute best! I will always check with her first before going anywhere else for a loan.
David H. | May 2019
Sarah helped us tremendously in the loan process. We were able to get the option that is not offered by other banks. She and her staff are always available when I need them, even it is 11pm in the evening. She answered tons of my questions since we are first time loan applicants. Such a breeze to work with her!
Sisi D. | April 2019
Sarah was fantastic! I loved working with her.
Mikaela G. | March 2019
Sarah Kohut provided excellent service and guided us thru the entire application process. She made the process as painless as possible and went out of the way to help us. If there is a "flaw" (nothing related to Sarah's service so this is not a complaint about her in any way), I think the flash closing didn't deliver as we still had to sign all the documents/applications with pen at closing (despite we e-signed many of them before.)
Meng-Lin Y. | January 2019
Sarah has done a phenomenal job - she made the process easy for us. What we like is she is very transparent and upfront. She answered every question we have super responsively. Thank you!
Ludeng Z. | March 2019
Sarah Kohut is the best in the business. As a Real Estate Broker, I deal with dozens of Mortgage Brokers a year and knew I needed someone that I trusted immensely with my personal purchase. Sarah and her team made that happen. She was ahead of every issue and had our best interests in mind through the transaction and also kept us updated constantly. I will Use her for every future loan and also recommend that my future clients do as well. Our only complaint would be with the underwriter. She wasn’t timely in reviewing and caused many delays. We would send requested information immediately, and it would get missed, or she would say that it wouldn’t work, so I would spend hours on the phone with various companies to Inquire about alternative paperwork for the UW and then she would come back and say that she didn’t actually look at what was sent in the first place and it was acceptable. This caused a lot of stress and wasted a lot of our time. Thank you to Sarah and the team for making our dream come true!
Martha B. | January 2019
Sarah was excellent about answering questions/concerns promptly and following up throughout the process. This can be a stressful undertaking, but Sarah and her team made sure we in the know at all times. Great working with you, Sarah!
Thomas S. | December 2018
xcellent customer service from Sarah and her team. Surprised us and our Agent at how quickly the loan closed, a week earlier than expected. Also appreciate Sarah answering some questions we had via text or call at such late hours in the evening since we were communicating with her from Hawaii.
Joseph K. | August, 2018
Sarah was amazing! She was available throughout the whole process, answered many questions, and dealt with a lot of our misinterpreting with patience. Really great experience buying our first home.
Joshua S. | July 2018
Sarah and the team put a nervous wreck at ease with her first home purchase. They worked tirelessly to ensure everything required was provided in a timely fashion and stayed on top of things to guarantee I closed on time. I cannot thank them enough and if I decide to buy again will definitely use Guaranteed Rate.
Rhoda W. | June 2018
Everyone involved in my purchasing process was very impressed with Sarah. She moved quickly when it mattered and was extremely responsive via email.
Kimberly B. | May 2018
Sarah and her team were fantastic. They were easy to work with, timely and ultimately closed the loan on time and without any hiccups. Would highly recommend!
Ashley C. || April 2018
Everyone involved in my purchasing process was very impressed with Sarah. She moved quickly when it mattered and was extremely responsive via email.
Kimberly B. | May 2018
Sarah Kohut was amazing to work with. I have already recommended her to colleagues.
Richard C. || March 2018
Sarah Kohut was an absolute rock star. She was prompt, thorough and extremely knowledgeable every step of the way while not missing a beat. I would absolutely refer her name and Guaranteed Rate
Andrew C. || March 2018
Sarah Kohut’s team was professional, well organized, considerate, and quick to respond. Each person was cheerful, patient and friendly even though I am inept in using computer technology. The entire loan refi process was completed in record time. A very grateful thank you extended to Sarah Kohut, Lauren Newberry, and Krissy Olivas.
Roberta C. || March 2018
Sarah Kohut was absolutely amazing. I was so impressed with how quickly she responded to my calls or emails and she always answered all of my questions. It made the process so painless and easy. She also closed the loan in record time allowing a little extra time for use to move out of our last place and settle into our first home. I’d recommend her to anyone looking for a loan.
Laura H. || March 2018
No questions about it, Guaranteed Rate will be my first choice if I'm in need of a loan again in the future. They made the process as smooth as possible with excellent customer service, competitive rates, and a great deal for Amazon employees. They also explained everything much better than other lenders, so I understood my options and felt confident throughout the process. I would recommend Guaranteed Rate highly to all my friends and neighbors.
Christie L. | October 2017
Sarah was fabulous with keeping our loan on track and making sure we were able to close in a 21 day period. She was also very responsive and patient in answering all of our questions.
Lisa R. | October 2017
Sarah is responsive, professional and polite. Under difficult circumstances, she is calm but takes action immediately. She found solutions and got answers any time we asked her questions. Her replies were after a second or two we sent the emails. She was always available and helpful. She was also very patient. I strongly recommend her to anyone who wants to buy a home.
Teresa | 8/2/2017
We worked with Sarah on the purchase of our new home and she did an outstanding job. Because of Sarah's diligence and attention to detail we were able to secure finance and close ahead of schedule. I would absolutely recommend Sarah to anyone looking for a lender.
Brandon C. | 8/4/2017
Sarah and her team were GREAT!!! With all our questions and concerns we asked about, Sarah and her team were very responsive. Weather by phone, text, email, or fax they ALL were great. My wife and I were dreading the process as we have tried (Buy a house) before just to be let down. Well not this time!!! Sarah kept in close contact with us throughout this entire process making sure her team was following through with what she expected out of them and they ALL passed with flying colors. I have and will continue to refer my co-workers, Family, and friends to Sarah and her team.. We are moving into our new house in just a few days and can't wait.
Mike & Johnna D. - 04/03/2017
Great experience with Sarah Kohut and her team. The process was just as easy the 2nd time as it was my first time.
Brian C. - 2/2/2017
I really enjoyed working with Jennifer and Sarah, they are always available with quick responses. Makes you feel like you are their only client (which I know I’m not). Wonderful service.
Jennifer, Sarah and the Guaranteed Rate team exceeded our expectations, we felt like they made getting a loan about as easy and straight forward as it could be.
Jennifer and Sarah made it very easy. They were attentive and responsive to our questions and needs.
THANK YOU to you and your staff!! Guaranteed Rate was very easy to work with. We are glad we chose you to help us through this sometimes arduous process. We will be sure to recommend you to our friends. You made it so easy!
Tim & Geraldine G.
Sarah K was awesome!
The best thing about Guaranteed was their availability. Throughout the process, either by email or phone, the responses were quick. Any questions or concerns were explained without delay. And, their flexibility in easing one of the rules to make the loan work was greatly appreciated. We were recommended to Guaranteed by a trusted friend and if anyone we know is looking to refi or purchase, we would not hesitate in the least to recommend you.
As a first time home buyer I was terrified of the process, until I had the great fortune to get Sarah assigned as my account rep. Her communication skills and dedication to me as the client were of the highest caliber. I never had a question that wasn't answered within minutes. She was able to get me through the whole process without any major problems and explained things so straight forward I am simply amazed! I simply can't imagine having gone through this process without her help. Thank you Sarah for making my dream of owning a home a reality.
The experience was wonderful. Things moved quickly and I was always contacted with up dates. I would recommend Sarah to all my friends and family. Was really a pleasure working with her.
Sarah and Guaranteed Rate were very helpful and knowledgeable through the entire refinance process. They made our refinance about as easy as it could be. Everything required from us was well outlined and easy to submit. I would highly recommend them for a refinance or home mortgage loan.
When I was looking to refinance my house last year, I was a lucky to speak with Sarah as a matter of fact her entire team. She was very helpful and eager to help to make sure that my loan went though with a follow up "my refinance went through in time" thanks to Sarah and the entire Guaranteed loan team.
I met Sarah when looking at purchasing a to-be-constructed home in a new subdivision. She offered initial advice on financing options, was very knowledgeable, and helped close the loan quickly when I decided to purchase a different home elsewhere.