What people are saying... What people are saying... Back to profile
Great group to work with, responsive, friendly, and gets the job done!
David C. - Kitty Hawk, NC | Apr 2022
The team did an amazing job of helping us getting a loan.
Nemesio S. - Kill Devil Hills, NC | Apr 2022
Thorough and timely service
Frank F. - Glen Allen, VA | Apr 2022
Friendly staff, streamlined process, no kinks.
Kerry P. - Mayville, MI | Apr 2022
Guaranteed Rate, specifically Shane Cook and Heidi Sawyer, were readily available for questions and so efficient with getting the loan processed. Shane was by far the best person that we worked with so far in the Outer Banks across all fields.
Mark M. - Metairie, LA | Apr 2022
Very easy, very clear, great response time!
Tina C. - Frisco, NC | Mar 2022
Shane and Heidi were knowledgeable and helpful throughout the loan application process and kept us updated as it progressed. No surprises. We would (will) use Guaranteed Rate again.
Gary B. - Newport News, VA | Mar 2022
ease of use of online portal
Suthathip W. - Charlotte, NC | Jan 2022
Shane and his team are true professionals who use great communications and detailed explanations to make everything easy and simple.
John S. - Lexington, NC | Jan 2022
The whole crew knew exactly what they were doing...RARE!
Michael M. - Manassas, VA | Jan 2022
Very professional and prompt in all communication.
Kerri E. - Corolla, NC | Dec 2021
Great service, minimal questions. All straightforward.
Matt P. - Kill Devil Hills, NC | Dec 2021
Shane Cook and his entire team were incredibly responsive and helpful in the entire process.
Christopher M. - Fairmont, WV | Dec 2021
Customer service was excellent. There was a great combination of personal and business processes the informed the client regarding expectations and purpose for each step.
Chad D. - Randolph, NJ | Dec 2021
Some of the best customer service I have ever had.
Matthew E. - Bon Air, VA | Nov 2021
excellent service and advice from Shane and his team.
Mack C. - Manteo, NC | Nov 2021
They were quick and efficient!
Kathryn P. - Richmond, VA | Nov 2021
Fantastic, efficient & competent loan officers.
Dana G. - Kill Devil Hills, NC | Oct 2021
Fairly easy but same documents requested too many times.
Sharon T. - Charlottesville, VA | Oct 2021
excellent response time to questions and the team did everything possible to get the deal closed on time
Michael M. - Catawba, VA | Oct 2021
Everything went smooth and the process run by Shane Cook's team was done well
William S. - Olean, NY | Oct 2021
The team provided excellent customer service and communication throughout the process, resulting in a very streamline experience.
Gregory V. - Frederick, MD | Sep 2021
Shane Cook and Heidi Sawyer were exceptional and professional at every step. Everything went very smoothly.
Candy C. - Long Branch, NJ | Aug 2021
The company was extremely professional & the closing went very smoothly!
Amber O. - Kill Devil Hills, NC | Aug 2021
Awesome team work. Informed throughout entire process. Responsive, worked through issues.
Benjamin C. - Potomac, MD | Aug 2021
Great service. Shane cook and the gang are nothing but super to deal with
Kenneth P. - Kitty Hawk, NC | Jun 2021
Shane Cook just did a great job of moving the loan process along.....very direct with the facts....friendly and no high pressure sales pitch
Walter D. - Tower Lakes, IL | Jun 2021
Overall loan process was quick and easy working with the A team from Guaranteed Rate.
Aung Myo Oo S. - Kill Devil Hills, NC | Jun 2021
courteous, prompt, friendly service.
Thomas F. - Waterford, VA | Jun 2021
Everyone from the guaranteed rate was very helpful, patient, and available throughout the process!
Kevin M. - New York, NY | Jun 2021
Customer service, reputation, excellent rate, ease in the process,
Steven J. - Kitty Hawk, NC | May 2021
Way above expectations with communication quality.
Daniel J. - Williamsburg, VA | May 2021
Excellent customer service and financial expertise. Always addressed all of my questions and concerns.
Dwayne B. - Haymarket, VA | May 2021
Great communication and honest, accurate answers to my questions. Honest about how long it will take to close which I appreciate!
Christopher S. - Kitty Hawk, NC | May 2021
Very professional and transparent. We were kept informed of the process and our calls were returned in an timely manner. We were informed of what we needed to do and the "why" behind the request.
Robert A. - Chesapeake, VA | May 2021
Had a great experience with them.
Alena B. - Kill Devil Hills, NC | May 2021
Great timely Customer Service
Brent V. - Kitty Hawk, NC | May 2021
Wonderful group to work with, fast, efficient, and awesome!!! Made our experience SO stress free!
Meredith H. - Kill Devil Hills, NC | Apr 2021
Professional at every level and a rather seamless process.
Quenta A. - Williamstown, WV | Apr 2021
Great customer service. Smooth closing. All promises kept.
Irene R. - Manteo, NC | Apr 2021
Everyone was so helpful and called back right away to answer any questions
Richard G. - Bridgeport, OH | Apr 2021
Excellent service. Competitive rate.
Mark P. - Woodbridge, VA | Apr 2021
Shane and Heidi worked fast, responded fast, and busted their butts to help us throughout the whole process. I spoke to other neighbors just moving in and their lenders have been nightmares to deal with. Very thankful for Shane Cool and Heidi Sawyer.
Kristoffer F. - Stone Ridge, VA | Apr 2021
Shane and his team were super responsive and easy to work with.
Jennifer P. | Mar 2021
Shane Cook and his team were an absolute pleasure to work with. The rates were competitive and the process was simple.
Jonathan G. - Ellicott City, MD | Apr 2021
Shane worked hard to get us qualified and his team was very good at communicating what was needed. Shane was a referral and I felt like he was a pro at his job and an advisor. They system for inputting all documents needed for approval was really easy to use.
Richard B. | Mar 2021
I had the smoothest process. No last minute surprises.
Emily U. | Mar 2021
Excellent service. Shane Cook and his team did a great job.
Milton J. | Mar 2021
Great rates and easy to work with.
Simani P. | Mar 2021
Service was excellent. Very responsive, with a team member for each part of the loan. Everyone was so helpful. They never let me feel discouraged. Very pleasant experience.
Britania R. | Mar 2021
Our local lender, shane cook and team, did an outstanding job
Edward S. | Mar 2021
They were very helpful and knowledgeable. They took the time to answer all of our questions.
Leo T. | Mar 2021
quick response easy to contact good customer service
Stephen M. | Feb 2021
Shane Cook and his supporting staff are awesome. They handled anything that came up during the process quickly and professional!!!!
Leigh R. | Dec 2020
Everything went very smoothly and the communication of the team was fantastic!
Michelle F. | Feb 2021
You guys were so patient and friendly and so helpful.
Anthony F. | Dec 2020
Shane and his staff are awesome to work with, not a single stress day for us. Everything went as smooth as you can wish for.
Angelo L. | Dec 2020
Shane Cook & his staff made the whole evolution virtually effortless.
Clyde M. | Oct 2020
Good rate, fairly simple closing process.
William B. | Nov 2020
Very efficient process and good interest rate obtained.
Terri V. | Dec 2020
Top notch service and professionalism
Nicholas C. | Oct 2020
Primarily because of the service we received from Shane Cook and his team. They were excellent from start to finish.
Gregory M. | Nov 2020
Excellent and smooth process through the refinancing of my mortgage.
Joseph P. | Dec 2020
Very clear direction from Shane Cook and his staff, and excellent rate!
Brian R. | Oct 2020
Shane and team make it so easy, provide clear guidance and are extremely responsive and helpful
Kevin C. | Nov 2020
Made process quick and easy
David G. | Dec 2020
Responsive and ease of application process.
Paul L. | Jan 2021
Great staff and a smooth process.
Brandon J. | Aug 2020
Shane and his talented crew made the whole mortgage experience easy to navigate and smooth to navigate. Guaranteed really have their processes, procedures and customer communication together.
Ciaran O. | Oct 2020
They were knowledgeable and they made the whole process easy
Edward T. | Nov 2020
Excellent service, great response time, expert knowledge.
Barbara O. | Dec 2020
You were easy to deal with. If I had questions you answered them. Easiest loan I have ever done.
Kevin S. | Jan 2021
Everyone was super nice and helpful. Made the process very easy.
Bonnie S. | Aug 2020
Shane Cook was great to work with. He was very responsive to our questions and if an issue came up he took care of it quickly.
Lester K. | Sep 2020
Shane and his team (Heidi!) were beyond incredible. They were in constant communication with us and treated us with new homeowner gloves. They always took the time to explain every detail and ensure we understood before moving on. I highly highly highly recommend working with their company and will do so again when the time comes to buy again!
Anna L. | Oct 2020
Easy to work with, well managed, forthright and communicative
James C. | Nov 2020
The team went above and beyond.
Elizabeth F. | Dec 2020
The entire team did a fantastic job and they were a pleasure to work with
Michael Y. | Jan 2021
Great service and follow through
Eric Z. | Jul 2020
Online communication during COVID was easy which made the process painless.
Britton S. | Jul 2020
Smooth, easy process. Fast help when needed.
Robert B. | Jul 2020
They were easy to work with and if there was a question it was answered fast and accurate
Kevin B. | Jul 2020
Very easy process, all online and final closing was 15 minutes. Rate was excellent for refi
LUCIAN F. | Jul 2020
We worked with Shane before, so wanted to work with him again.
Barbara L. | Jul 2020
Because of Shane and his team. Second time I have used him, always outstanding service.
Diana J. | Jul 2020
Excellent personal service, made sure they got us the best rate right up to closing
J P. | Jul 2020
Extremely knowledgeable and very easy to work with. Stress free experience.
Christopher H. | Jun 2020
Excellent service and quick to respond with questions.
George K. | Jun 2020
Made the process easy and seamless.
Brooke E. | Jun 2020
Very pleased with the service we received. Great staff
Terry B. | Jun 2020
I've used the Outer Banks Guaranteed Rate team several times to secure financing and it's always a very smooth and easy process from beginning to end. They even beat their estimated timeline. Thank you!!
John B. | May 2020
Very professional, timely and knowledgable
MARK E. | May 2020
Great communication, highly effective.
Philip V. | May 2020
They were very professional
Thomas L. | Apr 2020
Shane Cook and his team are very prompt and knowledgeable.
Kelly R. | May 2020
Quick responses to any questions concerning our loan.
Emily M. | Apr 2020
Excellent service, fast response times, secure portal
Lawrence B. | May 2020
Good service. Always there to answer questions right away.
Noreen C. | Apr 2020
responsive lenders and quick turnaround for pre approval and throughout the approval process.
Jeanne D. | Apr 2020
Shane Cook and others I worked with during the process were very helpful. the process was very smooth and efficient.
Andrew G. | Apr 2020
They were very responsive and gave a great rate.
Heather N. | Apr 2020
The entire loan process experience was excellent.
Steven O. | Mar 2020
Did exactly what they said they would do in a polite and timely manner.
Irene R. | Mar 2020
Because of Shane Cook, Heidi Sawyer
MICHAEL R. | Mar 2020
The team at Guaranteed Rate was very helpful and really made an effort to find me the best loan option. They treat people like family and truly make you feel like a priority.
Shannon D. | Mar 2020
I have used the staff previously at another company and had a great experience.
Brittany B. | Mar 2020
Efficiency and communication
Vicky B. | Mar 2020
Very professional and easy to work with.
Christopher S. | Mar 2020
Our contact at Guaranteed Rate was very helpful, quick to answer all questions and concerns we had. The process was smooth and moved forward quickly without a hitch.
Corrine M. | Mar 2020
Smooth process, knowledgeable staff
Amanda B. | Mar 2020
Quick processing of the loan when we were facing a tight schedule.
Jerry L. | Feb 2020
They were quick and easy and provided a great product
Nathan R. | Feb 2020
superior customer service and ease of process
Chad W. | Feb 2020
GR guys go above and beyond for their clients
Anastasia B. | Jan 2020
Excellent service a1petcontrolnc 3 32 ww2
Robert W. | Jan 2020
Shane is informative and knowledgeable. Easy to work with.
Colleen M. | Jan 2020
Shane Cook and all of the people that work there are just wonderful!
Donna S. | Dec 2019
The process was very smooth and efficient
Arthur S. | Dec 2019
They are super on top of it. Any time I had a question they had the answer and then would follow up with an email to make sure I got the info right.
Matthew N. | Dec 2019
Organized friendly speedy service
Constance M. | Nov 2019
Great experience with Shane and Heidi and their team. Very friendly and knowledgeable. When there was an issue with the title co and the closing disclosure, Heidi was on it late into the evening to get it straight for us.
Frederick H. | Oct 2019
The team was very responsive to communication and helped clear up any documentation questions I had.
Gerald S. | August 2019
Everything went smoothly. Everyone was very helpful and nice.
Robert S. | Oct 2019
I loved that I could call and speak with someone who answered the phone. It's great to have a person, the same person, to assist when questions arise. Top notch customer service, and the online component is super easy. Numbers stayed as discussed from day 1 which is nice, there were no surprises. We researched many on-line companies, and this experience from day 1 was excellent. Highly recommend!
Amy B. | Sep 2019
It was a very simple no stress process. Our loan officer, Shane Cook, was in continuous contact and very helpful. Closing was smooth and on time. Thank you
Delphine A. | Aug 2019
everyone was easily reached and very responsive. love how very thing was electronically submitted.
Bradley C. | August 2019
Shane Cook and his team were excellent. The online platform was very easy to use. Probably the smoothest residential real estate financing my wife and I have done and we have done many of them with different originators and/or lenders.
Milton J. | Aug 2019
Excellent attention throughout
John H. - Kitty Hawk, NC | Jun 2022
This is the second loan we have done with Shane Cook. He is excellent at what he does and makes everything a smooth easy process.
Lester K. - Corolla, NC | Jul 2022
Shane and his team always made time for our questions and really let us know that we were a priority and our business was valued. A wonderful experience overall, and we have already recommended Shane to a friend who is ready to purchase. We can’t thank Shane enough!
Matthew K. | July 2019
We had a wonderfully satisfying experience with our team. Everyone was very clear, always ready to answer any and all questions, and always replied in a very timely manner.
David K. - Kitty Hawk, NC | May 2022
Great service, easy online application process and very competitive rates.
John L. - Kitty Hawk, NC | Jun 2022
Shane was extremely responsive and knowledgeable, as was all the individuals I worked with. Shane was also easy to talk to and patient in explaining the process. Would highly recommend Guaranteed Rate!
John S. - Mansfield, NJ | Jul 2022
Great job by the Guaranteed Rate team! Very simple process!
John B. | July 2019
Highly recommended by our realtor.
Timothy B. - Chesapeake, VA | May 2022
They made every effort to overcome any challenges that was presented to secure a mortgage.
James F. - Jarvisburg, NC | Jun 2022
Shane Cook and Heidi Sawyer were experienced, knowledgeable and always available. They were both prepared to take time with me and problem solve whenever we were met with a challenge.
Graham R. - Richmond, VA | Jul 2022