What people are saying... What people are saying... Back to profile
Sheri Arnold was immensely helpful in the guidance, explanation, and efficiency of obtaining our home loan. She was AMAZING!
Matthew B. - Paso Robles, CA | Apr 2022
As a repeat customer to Guaranteed Rate, our high expectations were met.,
Eduardo T. - Minneapolis, MN | Apr 2022
Guaranteed Rate knows how to deliver on what they promise, they set proper expectations, they meet their timelines, they are friendly/professional and transparent.
Brian F. - Phoenix, AZ | Apr 2022
Sherri was great to work with
Brittany A. - San Diego, CA | Apr 2022
They have been the best, hassle free mortgage company I have used.
Bryan D. - Murrieta, CA | Mar 2022
Superb customer service and attention to detail.
Paulina L. - Chula Vista, CA | Mar 2022
Efficient and strong communication at every step of the loan process.
G. T. - Escondido, CA | Feb 2022
Efficient, kind, answered all questions, punctual
Melinda T. - Fallbrook, CA | Feb 2022
Jan Paulsen. This is our fourth time working with Jan, by design.
John G. - San Diego, CA | Feb 2022
Very professional and easy to deal with
Charles E. - San Diego, CA | Feb 2022
Because the staff took care of everything. Answer question I had. Sheri Arnold is soooo knowledgeable!
Rhonda D. - Oceanside, CA | Jan 2022
Efficient, helpful, professional
Linda P. - San Diego, CA | Jan 2022
The process of uploading documents to the loan center was easy, and everyone answered my questions quickly and in a friendly manner. Plus, we were able to close early.
Edward T. - San Diego, CA | Jan 2022
They're always on top of everything, respond quickly to requests and Sheri Arnold is one of the nicest people I've ever worked with!
Christina H. - San Diego, CA | Jan 2022
Very personable friendly team of people that helped us so much throughout our home buying process. They were always there to help us and available whenever we needed assistance or guidance. Team Arnold was great to work with especially Bonita and Sheri who returned all our calls and questions quickly. I appreciate their friendly attitude and for making this first time home buying such a positive experience. Everyone had great knowledge and provided us with all our options. We really enjoyed Bonita's encouragement when things got stressful. Thank you very much for all your time and making this go as smooth as it did. I highly recommend your team and would gladly return as a customer!
Kymberly H. - San Diego, CA | Jan 2022
great advice and customer service
Jeffrey B. - San Marcos, CA | Dec 2021
The whole crew was awesome... Quick, simple and great communications, Gina
Gina O. - Fallbrook, CA | Dec 2021
Jan Paulsen’s exceptional service.
Catherine P. - Solana Beach, CA | Dec 2021
Excellent service. Jan was especially helpful in answering my questions.
Aaron G. - Pacific Beach, CA | Dec 2021
They are responsive and efficient
Rolando G. - San Diego, CA | Dec 2021
Sheri is incredible. Great communicator and works really hard to make things happen
Christopher M. - Carlsbad, CA | Nov 2021
Great customer service, competitive rates, easy process.
Raymond M. - Sierra Vista, AZ | Nov 2021
Made the process very easy and predictable.
Patrick L. - Cary, NC | Nov 2021
They were fantastic! Extremely well communication, quick responses, fast turn around.
Deanna F. - Temecula, CA | Nov 2021
Sheri Arnold and her team are willing to move mountains to get it done
Bradley R. - Seattle, WA | Nov 2021
Because they handled all the difficult stuff for me. And with their expertise, I didn't have to get an appraisal.
Susan K. - Julian, CA | Nov 2021
The loan process was very easy and fast.
Kyle S. - Lakeside, CA | Oct 2021
Sheri and her team were great!
Barri P. - Chula Vista, CA | Oct 2021
Incredible customer service
Brian M. - Encinitas, CA | Oct 2021
You guys took care at every point to make sure I knew what was going on, and that I could understand and complete the steps.
William L. - Los Angeles, CA | Oct 2021
The process was so smooth and everyone on the team carried themselves in such a caring matter. Response rate was unbelievably fast as well.
Alyssa W. - San Diego, CA | Oct 2021
Team Arnold, explained the loan process, were professional, did great work for us and were a delight to work with.
Rosa Alexis C. - Solana Beach, CA | Oct 2021
Easy process and I liked the digital check list
Jonathon M. - San Diego, CA | Oct 2021
Very easy process from start to finish.
Pam G. - Carlsbad, CA | Oct 2021
Very efficient team and smooth transaction. Gave it a 9 because there is always room for improvement.
Jennica Marie U. - Spring Valley, CA | Oct 2021
sheri and team were all very responsive with us throughout the whole process, and gave excellent guidance and answered our various questions.
Candace C. - San Francisco, CA | Oct 2021
Excellent service, thoughtful advice. Sheri Arnold was a fantastic partner throughout the entire process
Neha K. - Carlsbad, CA | Sep 2021
They were amazing! When ever I needed help, at any time they were available. Any questions I had they would break everything down to where I could understand it. They would go out of their way to try to figure out any problems I was having and would respond to me immediately with how they resolved the issue. They really made me feel like they cared and that they genuinely wanted to help me. Thankyou! Amazing team!
Jorgeluis R. - La Mesa, CA | Sep 2021
Sheri and were incredible!!
Matthew L. - Encinitas, CA | Sep 2021
Smooth process and fair interest rate
Amirhossein M. - Wilmington, NC | Sep 2021
Sheri was very knowledgeable and a pleasure to work with
George W. - Tarpon Springs, FL | Sep 2021
They did a great job. They made the process painless.
Steven D. - Ramona, CA | Sep 2021
Sheri and her team were great with helping us out and working with us to meet our needs and answer any questions.
Christopher S. - Escondido, CA | Sep 2021
The customer service was amazing! The whole team took time to answer all my questions and make sure I understood the process. Great experience with Guaranteed Rate!
Maria G. - Santa Ana, CA | Sep 2021
Sheri and her team were amazing, I literally had very minimal stress because of her
Viriel A. - Yuba City, CA | Aug 2021
They handle my loan processing really well and had me updated through out the whole process.
Algeno C. - Bothell, WA | Aug 2021
very efficient, someone was always available to help with questions
Debra S. - San Diego, CA | Aug 2021
Their online application and document checklist make the whole process smooth. The entire team at Guaranteed Rate always works to get you the best loan possible.
Andrew B. - San Diego, CA | Aug 2021
Because Sheri Arnold and her team ROCK!!!
Matthew K. - San Diego, CA | Aug 2021
They were very knowledgeable and knew the way to get me a better mortgage.
Donna S. - El Cajon, CA | Aug 2021
Sherri and her team made the process fast and easy to understand
Katherine O. - Oceanside, CA | Aug 2021
Sheri was amazing! She made every effort to keep us informed and answer any questions we had. She made the entire process so easy and stress free
Jonny Jai B. - Temecula, CA | Aug 2021
very good and helped me a lot
Enad G. - San Diego, CA | Jul 2021
Sheri and her team were always available and helped us every step of the way making it so easy for us.
Austin Z. - Puyallup, WA | Jul 2021
Everyone that I was in communication with was extremely helpful and kind and easy to talk to! This was a new and stressful experience buying our first home and everyone helped make it a whole lot better!
Jaclyn R. - San Diego, CA | Jul 2021
They made the whole process very simple.
Michael H. - Ramona, CA | Jul 2021
Sheri and Amy are awesome.
Jared M. - San Diego, CA | Jul 2021
Because of the complete professionalism and hard work Team Arnold exhibited! It was a smooth, easy process and we felt extremely supported and trusted them throughout this process!
Stephanie W. - San Diego, CA | Jul 2021
I have had great success with loans from GR. Most pleased.
James J. - San Diego, CA | Jul 2021
GR did a great job of speeding through the re-fi process for me. A really professional team and they are always available for questions.
Thomas T. - Lakeside, CA | Jul 2021
Excellent customer service and the ability to work through a difficult loan.
David B. - San Diego, CA | Jul 2021
The process went as smoothly as I expected.
Stephen S. - Lakeside, CA | Jul 2021
communication was great!
Deborah B. - Oceanside, CA | Jul 2021
You made my quick close happen!
Meagan P. - San Diego, CA | Jun 2021
great follow up and communication
Jason J. - San Diego, CA | Jun 2021
Sheri and her team were pros
Dustin Z. - San Diego, CA | Jul 2021
They were very thorough and informative through the whole process!
Christopher S. - El Cajon, CA | Jun 2021
Excellent service throughout the loan process. Quick and easy to work with, and great communication
Brandon P. - Ramona, CA | Jun 2021
Sheri Arnold and her team were very helpful and patient. They kept me informed at every step.
Ann T. - Yuma, AZ | Jun 2021
They made everything so easy and we’re always available to answer all of our questions!
Laura P. - San Diego, CA | Jun 2021
great customer service from Bonita, Sheri, and team
Alexa W. - Escondido, CA | Jun 2021
It was a great experience to work with them!!
Marco L. - San Diego, CA | Jun 2021
One of the best companies hands down. Sheri and her team extremely detailed, very knowledgeable, and pleasant to work with. This is our second mortgage with them, and we trust their expertise 100%.
Jimmy S. - San Diego, CA | May 2021
Sheri and her team are always strait forward on what my options are and what can be done. They push for everything that I ask and always exceed timelines. They have customers for life!
Bryan D. - Murrieta, CA | May 2021
Excellent service. Excellent loan options. Excellent communications. My expectations were consistently exceeded with each representatives knowledge and professionalism.
James D. - Prescott, AZ | May 2021
They went above and beyond my expectations.
George C. - Oceanside, CA | May 2021
They don't expect you to be the experts, they walk you through everything and are there to explain the details to help you through closing.
Jill B. - Alexandria, VA | May 2021
Service is always excellent - they go above and beyond
Eugenia K. - Los Angeles, CA | May 2021
Great customer service and responsiveness. Good rate
Horacio L. - Mountain View, CA | May 2021
Exceptional service from the beginning to all the way to closing and after!
Vijay P. - San Diego , CA | May 2021
Best and easiest transaction we've ever had!!
Mary Jane E. - San Marcos, CA | Apr 2021
Sheri was extremely responsive and was able to answer all of our questions. The entire process was smooth and we were very pleased with the level of service provided
Janelle B. - Oceanside, CA | Apr 2021
They put in extra time needed to process our loan fast and had a full team available for our questions.
Asif S. - San Diego, CA | Apr 2021
They were always there with the answers i needed to my billion questions.
Steven A. - Lawndale, CA | Apr 2021
I trust Sheri Arnold and she has been consistent and a great person to work with.
Terrance C. - San Diego, CA | Apr 2021
Friendly and professional.
Wayne W. | Mar 2021
Entire process was very friendly and professional. Follow up was exceptional, no waiting, always knew what was to be expected.
Michael H. - Sterling, VA | Apr 2021
Good communication and attention to detail
Mark M. - Lakeside, CA | Apr 2021
The entire team were personal, caring, in constant communication and true to their word.
Roger W. | Mar 2021
Everything was excellent, so happy and so satisfied.
Ali A. - El Cajon, CA | Apr 2021
Guaranted Rate helped walk me thru my loan, step by step. Purchasing a home for the first time made me nervous, but Guaranted Rate relieved my anxiety and communicated with me through the whole loan process.
Terri O. - San Diego, CA | Apr 2021
Competent staff, one of the easiest loan processes I''ve gone through
Carol Z. | Mar 2021
Friendly and prompt service, great rates, and the team is always willing to answer my questions :)
Jessica S. | Mar 2021
The service was great. We were kept informed throughout the entire process.
Gregory V. | Mar 2021
The entire team was outstanding from start to finish.
Ted M. | Mar 2021
The team worked very well among themselves and with the escrow/title company team. They all worked together to close the loan in a timely manner and with no mistakes.
James C. | Mar 2021
excellent service and attention
Marc B. | Mar 2021
Everyone was friendly, helpful, and patient. My questions were answered quickly and thoroughly.
Laurie B. | Mar 2021
The process was easy and I was informed along the way.
Susan A. | Mar 2021
Very responsive to my questions and needs.
Timothy V. | Mar 2021
We love how we have been treated and the results we have gotten.
Jose B. | Feb 2021
The Guaranteed Rate team walked us through every step of the process. As first time home buyers, Guaranteed Rate team members were patient with us as we asked questions and were quick to ease the anxiety that can often come with the home buying process. Sheri Arnold went above and beyond to support us throughout the process, we can''t imagine having gone through this experience without her help.
Matthew W. | Feb 2021
Sheri Arnold and her team have been very helpful at every step of the mortgage process. They have exceeded my expectations with their willingness to provide me information and assistance and I feel like they have been looking out for my interests.
Michael W. | Feb 2021
Great service and communication from all team members.
Arlene O. | Feb 2021
great communication - no suprises
Bretton F. | Feb 2021
From start to finish the process was painless and everyone that I interacted with was very knowledgeable and helpful. I have already recommended 2 people.
Sidney N. | Feb 2021
Excellent service and smooth transaction!
Jeffery T. | Feb 2021
Everyone was competent and knowledgeable. I had no problems submitting the necessary paperwork. Responses were immediate.
Ellen R. | Feb 2021
Easy, quick, provided good guidance and solutions to my financing needs.
Deborah M. | Feb 2021
Very good communication through a challenging process
Jeffrey J. | Dec 2020
Because Bonita and her team did such an excellent job, they really made things easy.
Joe M. | Feb 2021
Made this process so smooth and easy!
Robyn C. | Aug 2020
Very personable service. Jan was able to lock us into lowest rate. She was helping all the way to make sure the process is smooth and all documents are completed for escrow. Pre approval was very helpful also.
Rita L. | Dec 2020
I love Sheri and Bonita! They were fantastic.
Sarah V. | Aug 2020
Professional and patient customer service
Ronald C. | Dec 2020
Everyone involved was friendly and professional made the process flow smoothly
Robert W. | Aug 2020
I have used them before because of how amazing Sheri and her team were with my previous two mortgages.
Jeffery K. | Dec 2020
They were professional, and patient
Anna F. | Aug 2020
I received exceptional customer service
Mary F. | Sep 2020
Exceptional customer service. Kept us well informed throughout the whole process. Explained our options to best suit our needs.
jeffrey c. | Dec 2020
I love working with Sheri and her team.
Lori S. | Aug 2020
Excellent service, very friendly employees, who are very knowledgeable
James V. | Sep 2020
Personal, clear communication
Jeffrey P. | Oct 2020
The friendliest service. Easy instructions.
Jared P. | Dec 2020
Staff was very professional with a personal touch. Very responsive.
Charles D. | Jan 2021
Sheri Arnold and her team were amazing! So responsive and answered every little question along the way. Thank you!
Seth L. | Aug 2020
Absolutely amazing working with Guaranteed Rate! They simplified my home buying process and never hesitated to answer every question I had!
Christian K. | Sep 2020
Very proactive, ensured everything was provided to ensure closing was not delayed.
Marta S. | Oct 2020
Quick and efficient. I have already made a referral to a friend looking to do a re-fi.
Steven J. | Dec 2020
Easy process and great team. Thanks again Sherri!
Brian S. | Jan 2021
Every step was explained clearly.
Kay O. | Aug 2020
The staff is very knowledgeable and helpful. Sheri is the Best!!
James V. | Sep 2020
Start to finish everything was very easy and the communication was excellent.
Michael C. | Oct 2020
The process was very easy to follow and complete
Michael P. | Nov 2020
Generally I have been very satisfied having used them several times.
Kathleen C. | Jan 2021
Great team to work with. Very organized, very responsive and made the process so easy.
Jeffrey J. | Aug 2020
Fantastic Employees, Very friendly and knowledgeable. Quick response to our many questions.
James V. | Sep 2020
Kind and knowledgeable people make the process easy and stress free. Refinancing saved our family a lot of money. Thank you.
Christopher H. | Oct 2020
Excellent customer service and smooth process.
Balsam A. | Nov 2020
Sheri, Amy and the entire team went above and beyond to be helpful, provided great communication and were a joy to work with!
Robin L. | Dec 2020
Honest, efficient and reliable
Cristina H. | Jan 2021
Jan and her team were excellent to work with.
Duane M. | Aug 2020
They were so responsive to all our questions!
Simon D. | Sep 2020
Excellent customer service and communication throughout the entire process.
Susan C. | Nov 2020
I have always had a seamless transaction when working with Sheri Arnold’s team. They keep me informed throughout the whole process and quickly reply to any questions I may have.
Stefanie S. | Dec 2020
They made the process very smooth and uncomplicated. I would want that for any of my friends and family as well.
Brandie L. | Jan 2021
They are extremely nice and easy to work with.
Cynthia F. | Aug 2020
All members of GR were very personable and professional. They were always ready and willing to answer any question, and I just had the feeling I could trust them with any issue.
Arthur D. | Sep 2020
They always were there, always helpful!!
Steven E. | Oct 2020
I was walked through the whole process with a lot of support and my questions were answered timely!
Jonna P. | Nov 2020
They take care of my refinance in a good way.
Bashar B. | Dec 2020
Sheri Arnold and her team are the bomb.
Bruce L. | Jan 2021
Excellent, patient, and responsive service.
Brian T. | Aug 2020
The entire mortgage process was very seamless and the team ensured that we closed in a timely manner.
Katheryn L. | Sep 2020
Customer Service was amazing, was always informed every step of the loan process and to what was going on and current status of the loan.
Michael R. | Oct 2020
The knowledge of the staff.
Brad S. | Nov 2020
Great service and communication
Richard K. | Dec 2020
Guaranteed rate was recommended to me by another person and they made the process as simple as possible. Great communication throughout.
PETER G. | Jul 2020
I was recommended and it was a great experience
Joshua K. | Jul 2020
My process was easy and simple. Convenient with upload of documents, electronic signatures, clear requirements, friendly staff
Arnulfo M. | Jul 2020
Sheri Arnold and her team did an excellent job with my refinance. It was flawless and done in the most professional and expeditious manner. The team always provided quick and thorough responses when I had any questions.
Joyce D. | Jul 2020
Excellent knowledgeable customer advice
Marc B. | Jul 2020
Sheri Arnold and team facilitated my original mortgage and refinance. The experience was outstanding both times. They really are “pros”.
Thomas T. | Jul 2020
They fulfilled all of our needs in a timely manner.
Ryan V. | Jun 2020
They are extremely friendly and efficient.
Rebecca R. | Jun 2020
From Sheri to Cassandra, all questions were answered and the process was streamlined.
Victoria M. | Jun 2020
Every one was professional and followed through with everything that we requested.
Mary Jane H. | Jun 2020
They move quickly and take the time to answer any and all concerns with patients.
Michael R. | Jun 2020
Because the team is very professional, supportive, communicates effectively and efficiently, and works hard to GUARANTEE clients understand the process every step of the way. Thank you!
Tracey K. | Jun 2020
Excellent communication and service
Andrew N. | Jun 2020
Sherri’s and her team were amazing, thorough and meticulous with all aspects of our loan process!
Dorothy H. | Jun 2020
Great service however i experienced some frustration with the person coordinating all of the documentation. I was sent closing estimates that were incorrect and was advised to make my May payment but was later told she was unsure if I was making my May payment.
Cheryl B. | May 2020
they made the paperwork easy
Ellen K. | May 2020
Awesome hassel free hussel by Sheri Arnold and her amazing team.
Marc K. | May 2020
They provided an easy process for me to refi my condo.
Susan A. | May 2020
Sheri Arnold's excellence. She provides great guidance and never lets me down. TransferSafe was easy to use.
Kathryn M. | May 2020
Great service - ease of use of website for documents
Michael M. | May 2020
Great service and followthrough.
David P. | May 2020
Quick response to my needs
Katherine A. | Apr 2020
Sheri and team are great to work with.
Jason J. | Apr 2020
They worked very well with us throughout the process.
Jarrett L. | Apr 2020
Provision of EXCELLENT customer service before, during, and after the purchase left a remarkable impression on me. The team and especially the team lead demonstrated accessibility, quick response, enthusiasm, great communication skills, customer empathy/ compassion, patience, flexibility, charisma, and knowledgeable.
Hadi E. | Apr 2020
The process was very easy and smooth. Everyone I dealt was knowledgeable and very helpful.
Ralph B. | Apr 2020
Very Knowledgeable All questions answered timely. Patient and very pleasant to talk to
Cornelius S. | Apr 2020
Sheri Arnold and her team were very helpful at every step of the process.
Michael W. | Apr 2020
Responsiveness, competitive rate, customer service.
Peter W. | Mar 2020
easy apply And Keep me updated all the time
Halia H. | Mar 2020
Everyone involved went above and beyond their duties in getting this loan pushed through in a timely manor. Every question I had was answered and every call and email was returned. This was the best, least stressfull experience I have ever had and have told everybody that this is the place to go for home loans!
Bryan D. | Mar 2020
Sheri, Amy and all of Team Arnold (including Carmen) were outstanding. Robert also came through in the clutch. We wouldn't even dream of using another broker. Sheri and Amy are responsive to our needs and know exactly how to push and prod us without being pushy. Their sense of humor kept us sane and their knowledge of the products available helped us make an informed decision. Their patience is legendary, or, maybe they just have voodoo dolls of us in the back. That might explain why we are always so sore after moving. Either way, we heart them a lot.
Matthew B. | Mar 2020
Because the whole team is on top and making sure all the paperwork in order
Jimmy S. | Mar 2020
Excellent customer service. Creative loan strategy based on my situation.
Danny M. | Mar 2020
Amy and Sherri were there every step along the way.
Amanda H. | Mar 2020
because they do what they say they will.
Willem D. | Feb 2020
Personal touch and follow-through is the best I have experienced. We are returning customers, FYI.
John G. | Feb 2020
Sheri Arnold and her team were extremely knowledgeable and helpful. They answered every question I threw at them and made the process easy to follow.
Emmylou B. | Jan 2020
Everyone was always available and answered my questions promptly at every step
Kara R. | Jan 2020
Sheri and the entire team are incredible! Every step of the way they made me feel confident in what was happening and kept us informed. I already have refered 10 of my friends to them!
Kevin S. | Dec 2019
Strong customer service, knowledgeable team members, good follow up.
David G. | Oct 2019
Sheri Arnold was amazing to work with. She and her team took such great care of us.
Jeffrey N. | Oct 2019
Very knowledgeable, friendly and answers questions quickly
Melody N. | Sep 2019
Responsive and easy. The team was great to work with.
Jeffrey P. | Sep 2019
Great customer service from Sheri Arnold and Amy Kocee.
Neelam P. | Sep 2019
Great communication with loan officer to make sure we got what we needed.
Mark N. | Sep 2019
This is my second time obtaining a loan through Guaranteed Rate. Sheri Arnold and her team were once again amazing to work with.
Andrew B. | July 2019
We had a great experience with guaranteed rate. We have already recommended them to our friends!
Christopher H. | Aug 2019
Sheri Arnold and team were awesome!
Lee W. | Aug 2019
Sheri, Amy and team are trusted like family. So happy to work with these good people!
Steven T. | August 2019
Sheri Arnold was absolutely fantastic throughout the process. I will seek her help whenever we need a new loan. Her team was top notch as well. The loan process was simple, especially the loan financial information paperwork was easy to read.
Nicolas D. | June 2019
Sheri Arnold was Exceptional! She was responsive, helpful, and provided the best rate. Her team was excellent. The overall online process from start to finish was clear and accessible. Great job and Thank you!
Jonathan F. | May 2019
Guaranteed Rate helped me obtain a loan as a first time home buyer and I am extremely satisfied with how everything was handled. The whole team provided great assistance during all steps of the process. Sheri was immediately helpful when we contacted her. She answered all of our questions on the research we had done and ran some scenarios based on what loan we were interested in trying to qualify for. When we were ready to apply for our loan about a month later, Sheri was there for us and worked closely with us. When we were making offers Sheri worked closely with our agent to make sure we were properly on track. Everybody was extremely helpful in helping us achieve our goal and always willing and able to assist and explain any of the steps we were taking. We felt that if any issues or needs came up that we could be heard immediately because we had the right team on our side. We are very grateful that Sheri and her team at Guaranteed Rate helped us achieve a loan while providing a high quality of support and will happily refer them should the opportunity arrive.
Andrew G. | April 2019
Sheri and her team are professional,friendly and made the whole process understandable ,easy and I trusted them completely to handle something I know nothing about. Excellence abounds in that team!
April 2019
You made a tough and stressful time, easy and convenient.
Christopher H. | April 2019
Guaranteed Rate was very easy to use and they were incredibly responsive. Flash close really made the process much faster.
Brian P. | March 2019
Sheri and her team are perfect, professional, trust, zero mistake, SO I will use Guaranteed rate again and I will recommended them to all my family and friends. Regards.
Mahmoud A. S. | March 2019
Sheri and her team are perfect, professional, trust, zero mistake. I will use Guaranteed Rate again and I will recommend them to all my family and friends.
Mahmoud A. | March 2019
Sheri and her entire team were so amazing to work with! From the very first email which outlined the entire process in a very easy to understand format, to responding to all of our emails/texts/calls incredibly fast. They always made us feel at ease and gave very detailed answers to all of our questions. If you are even thinking about starting the home buying process I would 1000% recommend giving Sheri and her team a call. For such an important decision there really is not a better group of people.
Nicholas O. | January 2019
Sheri team made the whole application and funding process extremely enjoyable and easy. There customers service was second to none, They explained everything in detail, and they ensure ALL my questions where explained in detail! Hats off to a great company that assisted in making A stressful situation non-stressful and enjoyable!
Lawrence M. | January 2019
The best part of the home buying process. The team made it easy to understand, and we felt informed and supported the entire time. Plus, they are tough negotiators and had a rate no one else could even come close to!
Skyler M. | December 2018
Sheri and her entire team were so amazing to work with! From the very first email which outlined the entire process in a very easy to understand format, to responding to all of our emails/texts/calls incredibly fast. They always made us feel at ease and gave very detailed answers to all of our questions. If you are even thinking about starting the home buying process I would 1000% recommend giving Sheri and her team a call. For such an important decision there really is not a better group of people.
Nicholas O. | January 2019
Thank you for being so flexible and quick to help every step of the way!
Thomas M. | January 2019
Sherri was always helpful and pleasant to work with.
Matthew M. | December 2018
Sheri was awesome and very helpful with a lot of questions that we had.
Laszlo K. | January 2019
Sheri and her entire team were so amazing to work with! From the very first email which outlined the entire process in a very easy to understand format, to responding to all of our emails/texts/calls incredibly fast. They always made us feel at ease and gave very detailed answers to all of our questions. If you are even thinking about starting the home buying process I would 1000% recommend giving Sheri and her team a call. For such an important decision there really is not a better group of people.
Nicholas O. | January 2019
Sheri’s team made the whole application and funding process extremely enjoyable and easy. Their customers service was second to none! They explained everything in detail and they ensured all my questions were explained in detail! Hats off to a great company that assisted in making a stressful situation non-stressful and enjoyable!
Lawrence M. | January 2019
Danielle and I wanted to send a heart-felt thank you for making the purchase of our new home such an easy and pleasurable experience. This can be such a nerve-racking process and are so happy it went as smoothly as it did. Sheri, Danielle and I love you like a sister and always appreciate you but we are 110% sure that all of your customers feel the same way about how well you and your team do business. Amy, Christina, and Colleen, it takes a village and we know you three were huge in making this happen. Thank you so much! We know there were more people behind the scenes so please pass on our gratitude to them. Again, we love the house, we loved the process, and we were completely impressed by your professionalism and ability to get things done.
Jeff K. | January 2019
The best part of the home buying process. Team made it easy to understand and we felt informed and supported the entire time. Plus, they are tough negotiators and had a rate no one else could even come close to!
Skylar M. | Dec 2018
Thank you for being so flexible and quick to help every step of the way!
Thomas M. | January 2019
Sheri was awesome and very helpful with a lot of questions that we had.
Laszlo K. | January 2019
Sherri was always helpful and pleasant to work with.
Matthew M. | December 2018
Sheri not only finances the property but supports the search and evaluation of the property. I was working with her and a broker and the brokers business failed so I was left high and dry. She recommended a broker she had worked with and that made all the difference. They worked together like a very efficient team. I referred to them as The Gold Medal Team. She really has it mastered to perfection. The other important thing I should share is that my objective was to find a repossessed or bank owned property which first of all is very hard to find. The other thing that is difficult is to present an offer fast enough so I could beat the completion. She did that with marvelous precision and speed. We were the first ones to make the offer and although the bank wanted a cash buyer she was able to convince them with her quick action that it could be financed very quickly. The result is that the inspector who also appraises houses said that the property is worth three times more than what we paid for the property. It is difficult for me to articulate in words what an amazing level of customer service she displays. Any property I buy in future will be with Sheri.
Dan W. | December 2018
The entire team was a pleasure to work with from the beginning to the end. They are very professional, friendly, engaging, and you can feel they truly care. Thank you all!
Terrance C, | December 2018
Sheri and her crew are so kind and very helpful. If I did not understand something, they would explain it to me until I understood. I really appreciate them and so thankful for all of there help and guidance. Can not say enough good things about them. Please tell them thank you for all that they did for us.
William C. | November 2018
They were very helpful to us, and explained everything to us in a way that we could understand, even after we asked the same questions over and over — great 1st home buying experience.
Joseph Z. | November 2018
Sheri and her team are the best! We've now used them for a refi, a HELOC, and a new home purchase and they always go above and beyond the call of duty. Highly recommended!
Tyler S. | October 2018
The Team we were fortunate to work with walked us through every step of the process which created an incredible level of comfort. Sheri, Cassandra, Amy and the entire crew made this one of the greatest experiences we could have imagined. We were informed of our "pre qualified" status on my birthday in early August and on my wife's birthday in early September we're notified that our offer was accepted! The 25 day escrow was the icing on the cake, thank you and please provide some gift ideas for my wife's birthday next year, this one is going to be hard to top!
Terence B. | October 2018
Sheri and team has been excellent. It’s been one of my best loan processing experiences in 3 decades. Sheri went out of her way to help us at every step of the way.
Padmaprakash I. - October | 2018
Sheri Arnold and her team were amazing! They were on top of things, answered all of my questions (and I had a lot!) quickly and even got my loan and closing date more than a week early! I would absolutely work with them again and recommend to everyone!
Christina H. | October 2018
We were extremely impressed by the personal and professional assistance we received from Sherri, Amy, Colleen, Cassandra, and Barb. With smiles and enthusiasm they were there to assist us with questions, technology, and loan procedures. We sincerely appreciate the quality of service each of these ladies provided.
William L. | September 2018
Outstanding personnel and company...A Plus Grade in overall performance. Would recommend their services to anyone!
Richard W. - September | 2018
We were first time buyers and the processes was way smoother than I had imagined. We thank you for making this such a smooth process.
Stephen M. | September 2018
Sheri and her team make it so simple every time. Sheri even goes above and beyond to ease things over with the selling agent. Sheri has put together an awesome team that also jumps in and can help in any matter.
Michael R. | August 2018
Sheri and her team went above and beyond to work with us on a purchase that was unexpected. We were out of town for a lot of the time, and then we had a family death. Her team even sent our family flowers. We were all very touched at the gesture, very thoughtful and unexpected. We will highly recommend Sheri and her team to all our friends.
Joanna L. | August 2018
"Would you use Guaranteed Rate again?" Yes
Stephanie P. | July 2018
These folks are the best! We have already recommended to others, including real estate agents. We could not have imagined a smoother transaction, despite complications inherent with our new home. Thank you!
John G. - July | 2018
Sheri and her team are excellent at customer service and were able to happily help us with our many technical difficulties. Sheri is very professional and works hard for her client.
Charles D. | June 2018
Sheri, Cassandra and Amy were all wonderful to work with. Always quick to help and everything was seamless. Will highly recommend to others.
Ashley M. | June 2018
Sheri, Cassandra and Amy were all wonderful to work with. Always quick to help and everything was seamless. Will highly recommend to others.
Ashley M. | June 2018
Sheri and her team made an otherwise difficult situation pleasant.
Ronald J. - May | 2018
Sheri and her team are excellent at customer service and were able to happily help us with our many technical difficulties. Sheri is very professional and works hard for her client.
Charles D. | June 2018
Sheri and her team are always very helpful.
John H. | June 2018
Everyone was very nice and helpful all the way through the process. Also, very creative to help me the loan I needed and could afford.
Rocksanne P. | May 2018
Happy to work with Sheri and her fabulous team.
Behnush M.
The team at Guaranteed Rate is excellent, I can't complain. I have followed Sheri Arnold from one lender to another. She is one in a million. She always has the best interest at heart for her clients and goes far beyond, over and above, whatever it takes to make it happen. I thank Sheri, from the bottom of my heart, for everything she has done for me over the years. Thank you really isn't enough, but THANK YOU
Diane W.
The entire team I worked with were excellent. They were all on their game and very proficient! I would definitely recommend them.
Joyce D.
Sheri Arnold was amazing to work with . She takes time to explain any questions that you may have no matter the time of day. She is a very trustworthy person and hope to work with her again in the future
Patrick C.
Honesty, integrity and doing the right thing is what sets Sheri and her team apart. I’m not just talking about their industry, I’m talking about all industries. I work for a very large company that makes phones with a certain fruit logo on it. I live and breathe customer service and its nice to see a company like Sheri’s does as well.
Jeff P.
Sheri and her team were efficient, helpful and made the process seamlessly easy!
Ilana P.
Sheri Arnold is amazing! We loved working with her. She made the process easy and transparent and went above and beyond for us multiple times. On a scale from 1-10, she is an 11!
Nancy H.
“Sheri is awesome the overall process was seamless all the staff are extremely professional
Melanie W.
Sheri Arnold and her team were professional, pleasant and extremely efficient during the loan process. I would DEFINITELY use Sheri's services again and again. She is the most thorough loan officer I've ever used AND I trust her completely!
Jeannette F.
Sheri and Amy are a wonderful team. While I know there are many others I am forgetting to name, Sheri and Amy always went above and beyond to help us in securing our dream future. We had heard through word of mouth how amazing Sheri was to work with- but the experience was even more than we could have asked for. Thank you from the bottom of our hearts, and we promise to spread the word of how pleased we were with Guaranteed Rate!
Scott K.
Sheri Arnold and her team provided amazing service throughout the loan process. I would highly recommend her to any friends or family. I'm also a Realtor and have referred Sheri to many Buyers over the years and they have all told me how pleased they were with her service.
Steve R.
We are very grateful that we had Sheri Arnold as our “go to gal” in our home buying quest. She is very knowledgeable, timely, and helpful. She is fun to work with! E-mails always start in a pleasant vibe, that in a way helped ease the stress of tackling the serious business of home buying. She was able to answer all our questions thoroughly. Very keen to detail, skilled, and fast! We were able to close within a month! Just in time as our contract with the apartment is ending, and also fulfilled the request of the seller for a closing date. Your in good hands when your with this team: Amy Kocee, Joann Buccieri, Timothy Schabes!
Algeno C. | September 2017
Guaranteed Rate is awesome! They exceeded my expectations and made the whole process very smooth and they were with me the whole way. Never made us feel alone and always answered every question we had. This team is the best Sheri, Amy and the whole squad.. I can't describe how much they helped us and as they would always answer us 24/7. Thanks again Sheri, Amy and team!
Jose A.
We are so thankful for the awesome team who worked on our loan. Sheri was so amazing and communicated consistently.
Heather F.
So exciting! Got the keys today! I appreciate your help through the process. I will refer anyone I come across.
Ife O.
The whole team was awesome!
Twyla C.
Amy Kocee, Sheri Arnold and the entire team, but especially Amy and Sheri answered all questions in a timely manner and always answered within minutes from my text or emails. They made the process experience easy and relaxing and assuring. They were great to work with and would refer them in a heartbeat. It was a good experience from start to finish. Extremely satisfied with your services.
Karen R.
I have bought many houses in my life and I felt the need to write and let you know what a fantastic buying experience I had using Guaranteed rate and having Sheri Arnold as a loan officer. From the very start, I knew Sheri And Amy we're different than others - she was clear, organized and full of answers to all of my questions. I knew exactly what information was needed from the very beginning of the process and if I had any questions, Ms. Sheri and Ms. Amy was so easy to contact and their response time was incredible. Our entire process was really kept on track by with is daily status updates and constant communication with both buyer and seller. Even my Realtor was impressed and told me she was one of the best has worked with in the industry and will recommend Ms. Sheri Arnold again for future clients. I can't say enough great things about Ms. Sheri Arnold if you need a mortgage, there is no one better. Highly, highly recommend!!!!
Nawar A
Sheri and her team have worked with my mother before so we know their service is great! They made the short sale process go smoothly and were able to give advice and handle any problems that came up. My agent even said our lender really knew what she was doing.
Jorge P.
Sheri and her associates were great to work with, and would definitely recommend her to others.
Joseph B. | August 2017
Sheri and her team are my favorite! They always do the best work! I’ve recommended them in the past and would recommend them again!
Brendan K. | September 2017
Your online to-do list and document upload system is great. Way better than hoping you brought the right giant stack of papers to a bank without forgetting anything. Sheri and the whole team at Guaranteed Rate were my favorite part of the home buying process. Sheri was the first person I went to with questions even if it didn't have to do with the loan specifically. She made me feel better about the whole process and nothing was a surprise to me because of her and her team.
Andrew B. 9/6