What people are saying... What people are saying... Back to profile
I would have given a 10, however there were times during the process of our loan that we were not informed on what was going on with the loan process.
Sarah B. - Youngstown, OH | Apr 2022
STEPHANIE WAS FANTASTIC!! HELPED ME A LOT!! VERY NICE CARING HELPFUL AND AN AWESOMD OERSON
Jamie E. - Niles, OH | Apr 2022
Stephanie was great to work with. She made the process very easy and was quick to respond to any questions I had.
Sherry M. - Youngstown, OH | Mar 2022
They were in constant contact with me and they worked hard to get everything done. They were great
Cassie G. - Mineral Ridge, OH | Mar 2022
Because of service provided by Stephanie Pappada
Patrick N. - Anchorage, AK | Mar 2022
I was most fortunate to be assisted in my first property purchase by Mr. Kanos and Ms. Pappada, and I hope to conduct business with them again on future purchases. Ms. Pappada was very easy to reach, whether by email, text message or voice calls. She was exceptionally quick to respond to my questions about lending requirements, lending options and the real estate closing process, and that responsiveness helped the final transaction stay on-track to meet its scheduled closing date. She kept me well-informed of the milestones and deadlines of the transaction. Her knowledge and communication throughout the property purchase process made me confident that it would progress smoothly. I will eagerly refer others to her so that their purchase process is as pleasant as my own was. Thank you Team Kapa!
Jess B. - Girard, OH | Dec 2021
Stephanie did an awesome job communicating, answering questions, and really supporting me throughout the process. Guaranteed rate and the other point of contacts throughout the process were very knowledgeable and helpful.
Dana T. - Hubbard, OH | Nov 2021
This has been far the most hassle free experience we have had when purchasing our home.
Kimberly B. - Jefferson, OH | Nov 2021
Efficient, knowledgeable and friendly staff.
Vincent V. - Hudson, OH | Nov 2021
Great communication throughout process
Richard H. - Doylestown, OH | Nov 2021
Seamless and basically painless process from start to finish (aside from the title company)
Sergey R. - Warren, OH | Oct 2021
HOLLY WAS A SAINT. WHATEVER YOU GUYS NEEDED SHE WOULD CALL AND IF SHE COULD SHE WOULD HELP ME GET THE ITEMS NEEDED.
Kristopher S. - Youngstown, OH | Oct 2021
Clear guidance and instructions. Had multiple people to ask questions and always got answers back quickly
Carly S. - Powell, OH | Aug 2021
Stephanie was great to work with and her team( colleagues) were helpful, hands on, and professional.
Bobby P. - Youngstown, OH | Jul 2021
Excellent, very responsive team of people who explained everything and took the time to answer any questions I had.
Shaunte P. - Columbus, OH | Jul 2021
They were my current mortgage holder and went back for a refinance because of how great Stephanie did the first time!
Jason S. - Ravenna, OH | Jun 2021
STEPHANIE PAPPADA WAS FANTASTIC TO WORK WITH! SHE WAS ENGAGED THROUGH EVERY STEP OF THE PROCESS AND I NEVER HAD ANY CONCERNS ABOUT MY LOAN BEING HANDLED PROFESSIONALLY. I WILL WITHOUT A DOUBT REFER HER TO OTHERS!
Michael H. - Canfield, OH | Jun 2021
Stephanie and her team were absolutely amazing to work with. They promptly answered all of our questions and made this process so smooth. Could not have asked for a better experience!!
Casey M. - Cortland, OH | May 2021
Because they have been more than helpful during the entire home buying process. Very friendly, courteous and professional. I have zero complaints and am very happy with how things went.
Ronald P. - Andover, OH | Apr 2021
Stephanie and her team were thorough and always answered my questions in a timely manner.
Nicole M. - Kinsman, OH | Apr 2021
Cause they were professional and helped work with me and my schedule.
Krystal S. | Mar 2021
Stephanie and her team were very helpful with every step
RONALD V. | Mar 2021
Excellent customer service and very knowledgeable
Giorgio D. | Mar 2021
Del Lekan made process seamless
Douglas K. | Mar 2021
So easy and well worth it.
Shawn P. | Feb 2021
personel response efficent call back timely
Lanier E. | Feb 2021
Answered questions, helped me live within my means.
Shawn C. | Feb 2021
It was time saving completing online.
Kimberleigh C. | Sep 2020
Always there to help you Thur all the paper work you need to get the mortgage to the final steps.
Walter M. | Feb 2021
Customized loan service and professional loan officer
Gregory M. | Aug 2020
Stephanie Pappada was amazing. She is the entire reason I would recommend them.
Patrick B. | Sep 2020
The communication was wonderful and the timing was expedited.
Allison E. | Aug 2020
Beat competition rates by nearly half. The team was quick to respond and kept us in loop throughout the process.
Gregory H. | Sep 2020
Staff was helpful and nice, took the time to explain everything throughly. And obtained a great rate!
Ian M. | Aug 2020
We had excellent service. Very happy with the entire process!
Suzanne M. | Sep 2020
Quick easy and hassle free
Elizabeth M. | Oct 2020
I feel like they go above and beyond. This was our second time using them. Thank you so much for the hard work
Robert M. | Nov 2020
Communication was good and things were explained well
Darrin B. | Jan 2021
The team went above and beyond to make the process go smoothly. When my insurance rate looked high to them, they helped me get a better rate. The communication was OUTSTANDING! It didn’t matter what day of the week it was, Stephanie was always there to answer my questions promptly. The entire team was fantastic. They all deserve a raise :)
Shauna S. | Aug 2020
the thing I am impressed with is we made an offer on Friday it was accepted Saturday morning and by Sunday my wife was talking with Stephanie
Richard O. | Sep 2020
Stephanie P. was wonderful! She helped me so much throughout my process. I could text her any time and she would get back to me, she was very knowledgeable and very understanding. She made a rough time easy for me. I am so glad that she was referred to me for my loan. Thank you!
Katherine C. | Oct 2020
Good customer service and prompt response time.
Jason P. | Nov 2020
They cared and that’s really want I needed
Cassandra B. | Dec 2020
Everyone at Guarenteed rate made this a smooth process. Extremely helpful & informative.
Mina B. | Jan 2021
They were very customer friendly and made the process very simple and quick
Kendra C. | Jul 2020
They did a great job keeping me informed and guiding me through the process
Janet R. | Jul 2020
Due to their dedication and commitment. And working outside normal hours with me on my loan.
Kyle F. | Jul 2020
Everyone took time to explain things so I could understand the whole process.
James F. | Jun 2020
Outstanding fast completion of our mortgage
Jaroslaw S. | Jun 2020
Stephanie and her team were phenomenal to work with from beginning to end. Always responsive to questions and able to overcome any obstacle quickly.
Daniel O. | Jun 2020
Because the whole process was streamline with no issues.
Dicoy P. | May 2020
Associates were very helpful and ALWAYS returned phone calls, text messages and emails promptly.
Michele M. | May 2020
They were Great in every way
Matthew R. | Apr 2020
Stephanie made everything very easy
Santina B. | Apr 2020
Very helpful Thur each step with the mortgage procedure and in contact with you.
Walter M. | Mar 2020
Excellent LO and team. Seamless transaction.
Jennifer S. - Warren, OH | May 2022
Easy to work with and great communication
Jerome K. - Lowellville, OH | Jul 2022
Everyone was extremely helpful and professional. Whenever I had a question it was answered in a timely fashion. Stephanie, barb, and Lisa made this process fast and easy!
Mollie G. | Feb 2020
They made my home buying experience seamless and were always available to respond to my questions.
Gia H. - Canfield, OH | May 2022
Was a great, painless experience with fast service and responses.
Jamie C. - Youngstown, OH | Jul 2022