What people are saying... What people are saying... Back to profile
I worked with Abby & Ray and they were able to get me closed in 30 days! During this time, my mother suffered a massive stroke and I had to move my elderly parents out towards me to start managing their care. Both buying a house and taking on elderly parents health needs are very stressful life events and if it wasn't for Abby and Ray supporting me every step of the way on the purchase process, I couldn't have made both happen in the same 30 days. Closing was a few days ago, and it took under 40 minutes. My attorney, my agent and the title company were all amazed at how fast we closed and at the closing table, they all shared the same sentiments about Abby that I have; that being that Abby is a loan warrior and extremely talented in her field. As a matter of fact, my agent (who has been selling homes for 40 years) said she's one of the best he's ever worked with and will be recommending Abby to his future clients as well. I'm just so grateful to have been introduced to Abby and cannot imagine having to have worked with anyone else through this process especially during this personally stressful time in my life. I will recommend Guaranteed to everyone I know, every chance I have. You guys are the real deal!
Lisa M. - Somonauk, IL | Apr 2022
Abby Torres was awesome ??. she helped me with everything!
Paris H. - Chicago, IL | Mar 2022
Abby was awesome. She was always available. She was so helpful
Dawn V. - Downers Grove, IL | Feb 2022
They were very professional and understanding
Thomas C. - Wood Dale, IL | Feb 2022
Abby went above and beyond to make sure we had a great experience
Joseph K. - Algonquin, IL | Nov 2021
Abby and her team were extremely helpful!
Diana Z. - Chicago, IL | Oct 2021
Best mortgage broker I’ve ever worked with.
Ricardo M. - Grafton, WI | Sep 2021
Abby and the team were always reachable for any questions, comments and concerns i had during my process. No stone was left unturned and I felt secure about my financial status and obtaining a loan.
Jaime M. - Chicago, IL | Jul 2021
The follow up is amazing. They are proactive about everything to make sure the process happens efficiently and on time.
Paul C. - Park Ridge, IL | Jun 2021
They were awesome to work with. They made the process so easy. They were always available to answer my questions and concerns It was a great experience
Rachel D. - Woodridge, IL | May 2021
Excellent service for everyone that assist me with this transaction.
Jose A. - Park City, IL | Apr 2021
I have worked with Chris DePaepe several times and she is professional and hard-working. Her staff was also very helpful and communicative.
Johanna F. - Chicago, IL | Apr 2021
So easy to work with and make the process less stressful
Jennifer T. - River Grove, IL | Apr 2021
My loan officer was extremely knowledgeable and communication response time was amazing.
Terri M. - Northbrook, IL | Apr 2021
Abby Torres is the best. She and here team made it very easy and a joy to work with.
Robert N. | Mar 2021
Incredible service with a personal touch.
Ricardo M. | Mar 2021
Received a professional service from Abby at Chicago office.
Luis P. | Mar 2021
Personal, informative, easy to communicate with.
Bryan A. | Mar 2021
Everything was very easy to do throughout the entire loan process. Abby was wonderful to deal with and she was there with an answer any time my wife or I had a question.
Joshua C. | Oct 2020
Abby Torres was unbelievably helpful throughout the entire process.
Patrick B. | Aug 2020
Smooth process, low rate. So glad we went with GR!
Garry G. | Oct 2020
Chris DePaepe and the team were very professional, thorough, and on time.
Joel H. | Dec 2020
Because Abby and her personnel are the best them did what others dont
Oscar M. | Aug 2020
It was the first time we bought a home so everything was new to us. From the very beginning, Abby was extremely helpful and informative. She was always willing to answer questions.
Dalila F. | Sep 2020
Because they have always been great with all of my purchases and refinancing. Especially Ms. Abby Torres
Dolores V. | Oct 2020
Awesome customer service, great communication and quick and efficient closing!
Kelly S. | Dec 2020
Great customer service, always helping out when I had a question.
Alex A. | Aug 2020
The employees are very helpful and are always there to help.
Miriam B. | Sep 2020
They helped us get the house we wanted.
Mario S. | Oct 2020
I have already recommended Guaranteed Rate to two of my house-hunting friends. Such great service from Abby and her team! Responsive, helpful, organized, and fast! Made the whole process easy with having a list of everything we needed upfront to avoid scrambling towards the end. 10/10 recommend!
Nicholas O. | Dec 2020
Christine was really helpful from the beginning until the end.
Maxad N. | Aug 2020
Great customer service! Abby was very responsive and was able to provide me with valuable information throughout the whole process.
Neida C. | Sep 2020
Excellent customer service and great communication through the whole mortgage approval process.
Susan M. | Oct 2020
Simple. Easy, and Painless process.
Ryan O. | Nov 2020
Chris dePaeppe and Kevin F were exceptional, professional, and timely with communication
Siddharth M. | Dec 2020
At Guaranteed Rate you are part of the family! My experience with guaranteed rate was more than just getting a loan, I felt like they had my best interest in mind. Abby Torres and her team work so quickly and effectively together. The team has a positive attitude and treats their customers with respect. My husband and I felt as if they were trying their very best to make sure we received the loan without a hitch. They even went as far as to work on a holiday which is very unexpected, as it is their time to breathe and relax. Instead they were thinking of helping me and making sure everything was moving forward. Kevin Heneghan who is the loan coordinator of Abby’s team is on top of everything! Always making sure everything that is needed is being turned in and reviewed for processing. This team is amazing and I would recommend them to anyone looking for a loan! This team provided alternatives and there was a sense of “the light at the end of the tunnel.” Abby and the team really embodied the phrase “where there is a will there''s a way.”
Nancy G. | Jan 2021
I have worked with Chris from Guaranteed Rate twice now. She is great.
Laura H. | Aug 2020
Chris was very efficient and saved me a lot of money with her advice. Also the support staff was very friendly and the software made the application easier.
Ben B. | Sep 2020
Christine, Kevin, Tim, Abbey and Danielle with whom I worked with were all very helpful and made us understand the process. Excellent Team!!
Linda L. | Oct 2020
Julia Abby Torres is amazing. She helps you step by step on the whole loan process. She is very proactive and you just don't see that anymore. She and her team were amazing. I have already recommended her to coworkers that are looking to buy homes. Thank you Abby so much.
Marian A. | Nov 2020
Very satisfied with the process and the team was very helpful with us being first time homebuyers.
Eric B. | Dec 2020
They made everything so simple, turnkey and quick. The follow up and attention to detail was amazing. Great customer service.
Paul C. | Jan 2021
Every person I interacted with was very attentive and helpful.
Kelsey B. | Jul 2020
They were always very responsive and explained things thoroughly
Monica D. | Jul 2020
Superb customer service. Made my journey buying a house stress free.
David G. | Jul 2020
Abby Torres was amazing. Made the process so smooth.
Kelly H. | Jun 2020
Abby Torres and her team did an excellent job communicating with us.
Sheila C. | Jun 2020
Guaranteed rate was amazing to working with and was able to close out our new home on time.
Saharat A. | May 2020
Abby Torres went above and beyond to tailor my mortgage refinance. I couldn't imagine getting it done without her.
Brandon H. | May 2020
Process was very clear and updates we given constantly to make sure we were always aware of what is needed.
Tony G. | Apr 2020
Everyone was great to deal with!
Michael P. | Mar 2020
Abby and her team made the experience super easy and answered all our questions along the way.
Abel C. | Mar 2020
Abby was so helpful with every step. The process was very easy!
Erik C. | Mar 2020
Great customer service and quick response to questions
Brandon M. | Mar 2020
Abby at Guarantee Rate was fantastic and I would recommend her to anyone.
Carlos R. | Dec 2019
Abby Torres exceeded my expectations! I am a first time home buyer. I was beyond nervous. I have an unpredictable work schedule as an ER nurse. Abby responded within minutes regardless of the time or day of the week. As a direct result of Abby's knowledgeable guidance, the kindness she extended me, her patience and understanding and all of the time she spent with me I am now a homeowner! Thank you Abby! I am forever grateful!
April L. | Aug 2019
The team was very professional, helpful, quick to respond to our questions and took a genuine interest in our loan. I’m highly recommending to our family and friends.
Richard R. | August 2019
Abby Torres was amazing. She was helpful, knowledgeable and extremely kind. I would recommend Guaranteed Rate and Abby to anyone.
Matthew J | June 2019
Everyone was very courteous and very thorough.
Raymond B. - Crown Point, IN | Apr 2023
We had the pleasure of working with Abby Torres and her team, they made it extremely easy through this process! They were always a call, text or email away to answer any question you had! We really enjoyed using the doc sign app made everything more convenient! Thank you Abby for everything you did helping us get approved and now homeowners!
Jennifer T. | May 2019
Guarantee Rate team made sure that all parties involved did their job.
Latesha B. - Bellwood, IL | May 2022
Answered questions quickly, loan officer was always available to help. Good customer service.
Kathleen H. - Bridgeview, IL | Jan 2023
Loan officer, Abby Torres, was great
Vanessa D. - Westchester, IL | Feb 2023
Abby did a phenomenal job at helping me find the best rate for me. Being a first time home buyer was stressful, but she and the team walked me through step by step!
Zachary O. - Lake In The Hills, IL | Apr 2023
Abby was very easy to work and I recommend her in the future.
Karl S. - Gary, IN | May 2023
Abby was wonderful she made sure she answered every question. She kept me in the loop.
Shante T. - Dolton, IL | Aug 2023