What people are saying... What people are saying... Back to profile
Everything they did was done the "right way"
Christopher A. - St. Petersburg, FL | Mar 2022
Professional, helpful, supportive
Hang L. - San Diego, CA | Mar 2022
They're nice, affordable, fast
Gheorghe B. - Beaverton, OR | Oct 2021
Very thorough and gave us a great rate
Natalie R. - Huntington Beach, CA | Sep 2021
You guys did an awesome job as always
Michele H. - Woodstock, GA | Aug 2021
Alan and Jennifer Ouyang did a fantastic job.
Thomas R. - San Jose, CA | Jul 2021
Friendly and quick to respond to questions.
Moira T. - Parker, CO | Jul 2021
Excellent services and very friendly staffs
Joseph N. - Honolulu, HI | Jun 2021
Alan and Jennifer were great to work with!
Danny A. - Silverthorne, CO | May 2021
Because they were very helpful and patient and always followed up with me.
Larry B. - Santa Paula, CA | Apr 2021
Each of the steps from start to finish was explained.
Joanne K. - Ventura, CA | Apr 2021
Very professional and yet helpful and friendly
Sylvia F. - Granada Hills, CA | Apr 2021
Excellent friendly service
Elaine R. | Mar 2021
Great service and quick response.
Yuki H. | Mar 2021
I had great experience working with my loan officer and her staff on the recent refinance of our mortgage. I''m impressed by her thoroughness, detail and consideration during the process.
Loann L. | Mar 2021
Worked with the Jaffe team in the the past. Always excellent service
Donn S. | Feb 2021
friendly, accommodating, thorough
Erika Jean R. | Feb 2021
Service was great. Alan was prompt, informative, and answered all of our questions.
Aaron A. | Jan 2021
Easy process, immediate responses when questions were asked, great customer service.
Brandon S. | Feb 2021
It was very easy and all my questions were answered right away.
Denise M. | Jan 2021
smooth operation, follow through and close contact.
NEVA B. | Nov 2020
Efficient process and timely responses.
Linda G. | Jan 2021
They are amazing to work with.
Guadalupe C. | Nov 2020
Alan and Jennifer Ouye were so helpful throughout the whole process! They were prompt in returning calls and emails, professional in their communications, and thorough in answering my many questions.
Roanna B. | Jan 2021
Great customer service by Jennifer O
Frederick H. | Nov 2020
I was a difficult case and they came through for me!
jodeen f. | Jan 2021
My officer, Alan worked so hard like family. He went above and beyond to make thing correctly and faster. The team Jennifer and Nicole were very helpful and responsive the whole time.
Eun Sun P. | Nov 2020
Jennifer was wonderful! Available and a joy to work with! Alan was great too, but I didn’t work with him as much when Jennifer came on board.
Alice B. | Jan 2021
outstanding communication and assistance through the entire process.
donald v. | Sep 2020
I'm a repeat customer of David Jaffe's
Cydney L. | Nov 2020
Excellent service from start to finish, answered every question quickly and accurately, made us feel like they valued our business
Stephanie J. | Dec 2020
Alan and Jennifer make a fantastic team and were so pleasant to work with. I referred them to two family members already and Iona to do future business with them! Jennifer on it, so detailed and organized and supportive. She was so easy to connect with and did a great job of detailing next steps and answering a number of questions I had.
Lisa N. | Jan 2021
I work long hours and they were available to support outside of standard schedules, and they were always professional about it.
Raymond G. | Aug 2020
Fast response, always there whenever I called with questions.
Kenneth M. | Sep 2020
The process went well. Staff was good, helpful and communicative.
Brett G. | Oct 2020
The superior service and personal touch provided by Alan Ouye and Jennifer Ouye. They explained and answered my questions thoroughly and was easy to understand. In addition, they were understanding of what I wanted to accomplish.
Claudia d. | Nov 2020
Experienced agent, quick replies, keep communication up.
Jimmy N. | Dec 2020
My experience with the Guaranteed rate team members was great and simple, they were with me whenever need help and I will recommend all my friends to contact you.
Firas A. | Jan 2021
The whole process was made clear from the beginning and communication was very effective.
Reza I. | Aug 2020
I'm very happy with the service. Alan Ouye is very responsive, I can call him with any questions at any time, he's always happy to answer my questions and patiently explains the loan process. His team is good too.
Lanthu T. | Sep 2020
Responsive, convenient, constructive
Mi Z. | Oct 2020
Alan Ouiye guided us through the re-fi process with great care and understanding. He was attentive and educated us throughout the process.
jocelyn d. | Nov 2020
Loan process was smooth and easy. I was informed every step of the way
DANIEL S. | Dec 2020
Easy to deal with. No stress.
Kelly D. | Jan 2021
Responsive, easy to work with.
Blake O. | Aug 2020
All of the people I worked with were very professional and responded quickly to emails and moving through the process.
Linda G. | Sep 2020
Amazing team that communicated with me every step of the way and went out of their way to talk through anything I didn't understand and help me understand what was happening throughout the full process.
Tiffany B. | Oct 2020
Very efficient. Very quickly done!
Steven G. | Nov 2020
Reasonable costs, competitive interest rates, and excellent service.
Randall C. | Dec 2020
Third time working with the team and always super informative helpful and easy to work with
Daniel J. | Jan 2021
Customer service and very friendly
Pavan G. | Jul 2020
All staff with which I interacted was extremely knowledgeable and competent and interested in meeting my needs all throughout the process.
Kris O. | Jul 2020
Everyone was a pleasure to work with and process was very streamlined compared to previous experience with big bank.
Armando V. | Jul 2020
Fast, courteous, professional
Daniel J. | Jun 2020
Good communications throughout the process
Louis B. | May 2020
Prompt organized service and all my questions were answered.
Vick T. | Apr 2020
Alan Ouye is absolutely amazing!!! He is on top of his game and keeps you updated at all times. Going forward, Alan Ouye will be my only Lender. I will refer him to my family and friends.
Christine S. | Mar 2020
Because Alan Ouye took great care of me and was always available to answer all of my questions.
Peter F. | Feb 2020
They were easy to work with. Explained everything. Very quickly done.
Steven G. | Dec 2019
We have had many experiences with different mortgage brokers over the years. this was by far the most seamless transaction we have ever experienced. Alan Ouye was our mortgage broker and was there every step of the way to answer even the most obvious questions in a polite concise manner. He even went so far as to drive closing documents to the airport so my wife and i could sign so that the loan would close on time!
Valerie L. | Oct 2019
Alan Ouye and his team are knowledgeable and were always able to address my questions and concerns.
Vee V. | Oct 2019
Helpful and professional
Brandon S. | Oct 2019
Great customer service
Donald D. | Oct 2019
Alan and Dani were great!!!!!
Daniel J. | July 2019
Alan was AMAZING - ROCK STAR!!! He always answered all my questions and was always available. He made the entire process very simple for me.
Guadalupe C. | July 2019
Alan was very helpful, timely and informative responses to my queries. Thanks again!!! -Tim
Timothy R. | July 2019
Alan Ouye and his team did an outstanding job keeping myself and the realtor in the loop about where everything was along the way. He explained everything clearly and was great to work with. I would use him again and will be referring other people in my area to do the same. Thank you for making the loan process easy!! -Jenna
Jenna S. | May 2019
Alan is amazing. Great communicator, very easy to work with. A true professional!!!!
Tad B. | May 2019
Great service. Loved the relationship established. Would use your services again.
Deborah D. | May 2019
Great service. Loved the relationship established. Would use your services again.
Deborah D. | May 2019
The process went smoothly, there was good follow up and communication, even after the documents were signed.
Jason D. | March 2019
The overall experience was smooth and seamless. Great communication from the entire team who work with us
Sean D. - Westminster, CA | Apr 2023
The difficulties in generating this refinance loan for my wife and I were not created by the staff at GR, rather the challenges were of our own making. The staff at GR showed remarkable patience with us, and with the problems in our way. We could not possibly have been more blessed that to have the help of Alan Ouye, Dani Russ, and Chris Galvan along with other associates. It is to our great joy that we dealt with these professionals and we would have no hesitation in doing so again.
Kenneth W. | March 2019
they have helped us getting the loan closed on time and very easy to work with
Kenthong V. - Fountain Valley, CA | May 2022
Alan and his team are amazing and get the job done! Very personable, smart and kind which is appreciated during the stressful moments of obtaining a home loan.
Christine M. - Hidden Valley Lake, CA | Aug 2022
Very satisfied with service
Gregory R. - Arroyo Grande, CA | Sep 2022
Because they provided excellent service.
Ricardo R. - Pasadena, CA | Nov 2022
Easy to work with and very fast
Carl B. - Huntington Beach, CA | Apr 2023
Great service, fast, reliable
Matias S. - Huntington Beach, CA | Aug 2023