What people are saying... What people are saying... Back to profile
My Lender was amazing. Answered all my emails and walked me through the entire process step by step.
Wendy O. - Mount Vernon, AR | Apr 2022
Great experience!!! Working with Alex Fletcher and his team was wonderful!!! Everything ran so smoothly...like clockwork!
Judith P. - The Villages, FL | Apr 2022
They are very knowledgeable friendly patient and thorough.
Lisa F. - Murfreesboro, TN | Apr 2022
Amazing, easy, and efficient company to work with!
Andera Y. - Colorado Springs, CO | Apr 2022
This rating is based strictly on Alex Fletcher's involvement in bringing this loan to completion as the rest of the process was a complete disaster. BNT was probably worst company that I have dealt with in any capacity on any topic. Additionally, the original GR team we were dealing with fell off the face of the earth.
James N. - Atascadero, CA | Apr 2022
The process was both quick and easy.
Carol G. - Round Lake Beach, IL | Mar 2022
I used them in 2017 and was very satisfied with their handling of my refinance
Gerard H. - Stratford, CT | Mar 2022
Friendly Knowledgeable staff
Steve L. - Clinton Township, MI | Mar 2022
It was a very easy process. except I didn't receive my check, my loan was a cash out refi, I am blaming title.
Susan W. - Henderson, NV | Mar 2022
It was very easy to work with Alex and his team, they were quick to respond and helpful throughout the loan process.
John A. - Irvine, CA | Mar 2022
The team did a great job. Communication was great. The only issue we ran into was flashdocs timing out.
Rory T. - Kaneohe, HI | Mar 2022
They were very helpful and handled everything quickly
Denise G. - Terryville, CT | Mar 2022
The application process was convenient and effecient.
Sean M. - Las Vegas, NV | Mar 2022
Our experience was top notch. Felt Sharri was very knowledgeable and made sure to communicate with us every step of the way
Carrie L. - Cedarburg, WI | Feb 2022
Prompt responses, quick turnaround to closing
Blake Y. - Shelby Township, MI | Feb 2022
Alex Fletcher was great to work with; he answered all of our questions quickly and made the process very easy. This was the second time we’ve worked with Alex — the first was by luck when we refinanced our home and this time was by choice. When we decided to refinance again, he was our first and only call. We knew that we were in good hands with Alex, and we’d recommend him to anyone!
Heidi D. - Lakeland, FL | Jan 2022
Excellent service by the whole team.
Brian H. - New Albany, OH | Jan 2022
Process is very user friendly and customer updates are very effective
Martin D. - North Bend, OH | Jan 2022
The time from application to close seemed reasonable. Communication throughout the process was excellent.
Weona L. - Cincinnati, OH | Jan 2022
Have used Guaranteed Rate in the past - excellent service.
Gerald E. - Coeur D Alene, ID | Dec 2021
Alex and his team were great to wotk with throughout the entire process! Very responsive and knowledgeable.
Anthony R. - Johnstown, CO | Dec 2021
We had a clear to close in only 10 days! Outstanding! The communication was great and the process was super easy.
John L. - Ocala, FL | Dec 2021
It's a Great Lending Company.
Ravikishore S. - N Billerica, MA | Nov 2021
Great job by the whole team!
Paul C. - Baltimore, MD | Nov 2021
My loan manager was so informative. Would use them again. Alex Fletcher was fantastic. Thanks
Steve R. - Shelton, WA | Nov 2021
The team has been super helpful and the process has been very smooth and easy.
Benjamin P. - Anchorage, AK | Nov 2021
The reason I chose a 10 rating was due to the fact that Mr. Alex Fletcher and his team performed in an exceptional manner from the first contact all the way to closing. Phone calls, e-mails, and texts were responded to in a courteous and professional manner every time. I would like to especially thank Mr. Alex Fletcher for all his hard work and effort in regards to my Home loan from Guaranteed Rate. I will recommend you to everyone I know who is seeking a Mortgage Company to purchase a home.
Daniel C. - Yonkers, NY | Nov 2021
Easy to work with and flexible in the face of our indecision.
Brian B. - Springfield, VA | Oct 2021
Never has anything been so trouble free. The people are outstanding. Everyone was courteous, professional and practical.
Jaurnez A. - Hampton, GA | Oct 2021
Alex was the person that quoted me when shopping for rates and he was so quick in his responses and had excellent customer service skills. He and his team made me feel important and took care of me the entire process.
Daniel R. - Dacula, GA | Oct 2021
Alex, Michelle, and Antonio did a great job
Chase M. - Westport, CT | Oct 2021
Clear direction and responsiveness.
Michele L. - Chicago, IL | Sep 2021
easy, great service, and tech
Alan S. - Vista, CA | Sep 2021
Everything was seamless, very easy. Pretty good rates, and this is the second time I have used guaranteed rate.
Matthew G. - Star Valley Ranch, WY | Sep 2021
Professional, transparent, and willing to make it all work.
Philip A. - Uxbridge, MA | Sep 2021
Beyond Impressed with the fast, professional and efficient service.
Teresa P. - Island Lake, IL | Sep 2021
I think they did a great job getting our refinance completed and got the job done in only about 3 weeks!
Kelli W. - Nampa, ID | Sep 2021
communication and teamwork were PHENOMENAL
Marc B. - Boca Raton, FL | Sep 2021
Fast, convenient and organized
Theodore R. - Lebanon, CT | Sep 2021
Knowledgeable and communication through the whole process was great.
Olivia D. - Debary, FL | Sep 2021
Great communication and ease of process
Seth S. - Cheyenne, WY | Sep 2021
The process was quick and seamless
Julie G. - Meridian, ID | Sep 2021
Prompt and efficient service from start to finish. Alex Fletcher and his team did a superb job and had great communication. Matt Kuhn was professional and courteous and good at explaining things to us.
Charles K. - Bolingbrook, IL | Sep 2021
Alex Fletcher was awesome in explaining everything clearly.
Sean D. - Ira, MI | Sep 2021
Easy quick safe process - Three week application to funding turn around - amazing!
Lori W. - Elgin, IL | Sep 2021
Awesome and professional service!
Adrienne A. - Stockbridge, GA | Sep 2021
Excellent and speedy service. Alex and his team were a delight to work with.
Juliet D. - Elburn, IL | Aug 2021
Very helpful, clear, courteous staff ans very available for questions.
Dianne S. - Waleska, GA | Sep 2021
Easy to work with, responsive, convenient.
Yolanda P. - Brentwood, TN | Aug 2021
Very good communication. Good rates. All through email.
Jonathan W. - Libertyville, IL | Sep 2021
Very fast Re Finance Process along with low closing costs. (many lender credits)
Sean C. - Chicago, IL | Aug 2021
the number of people involved made it confusing
Zoe K. - Fleming Islandnge Park, FL | Aug 2021
Ease of process, excellent communication, clarity of concepts
Robert W. - Boise, ID | Aug 2021
Fast responses from the team, kept me up to speed on everything that was happening and what was needed from me
Ivan C. - Glenview, IL | Aug 2021
Alex and his team were phenomenal!
John J. - Lansdowne, VA | Aug 2021
Pricing. Operations expertise
Branden S. - Saline, MI | Jul 2021
I appreciated the quick responses from the team and how simple the process was.
Jonathan P. - Oak Lawn, IL | Jul 2021
The process was very easy to follow and required minimal time to provide the necessary information.
Ryan C. - Chicago, IL | Jul 2021
This is our second transaction with GR. Both went very smoothly.
Amanda P. - San Mateo, CA | Jul 2021
Quick response to inquiries and a super fast and ease close on the loan.
Christopher G. - Denton, TX | Jul 2021
Guaranteed Rate is awesome. Best company.
Pedro M. - Farmington, CT | Jul 2021
Alex, Tara, & Patrick did a fantastic job on our loan. Super communication, quick, detail oriented, easy! Thank you all very much!
Thomas P. - Henrico, VA | Jul 2021
Amazing customer service from beginning to end.
Chrissa S. - Rancho Cucamonga, CA | Jul 2021
Quick, affordable, good communication
Jennifer W. - Toledo, OH | Jun 2021
Great service and stress-free process.
Dianne S. - San Antonio, TX | Jun 2021
My two loans were handled with professionalism from start to finish. Excellent communication in all areas.
Christine F. - Hollywood, FL | Jun 2021
Exceptional communication. Fast processing timeline.
Kaitlyn O. - Pawtucket, RI | Jun 2021
Excellent service! Thank You
Marc D. - Encinitas, CA | Jun 2021
I have used you twice for Refis and the paperwork is easy to understand. You listen to want it want and find a way to get it done.
Teresa Q. - Beaumont, CA | Jun 2021
My mortgage specialist has always been very helpful and the entire team is very responsive when I have questions.
Michael Z. - Austin, TX | Jun 2021
Alex Fletcher and his staff replied promptly whether email or phone to all questions I had. Loan documents signed smoothly via docu sign without any problems. Alex arranged a notary to come directly to my house to complete my loan and title papers, especially the property is in Illinois, and we are in California.
Elaine W. - San Francisco, CA | Jun 2021
God Bless Guaranteed Rate!
Michael M. - Chicago, IL | May 2021
Great communication from everyone we worked with. Each person had a willingness to answer questions and explain what was going on if needed. Call were generally returned quickly.
Jamie G. - Pocatello, ID | May 2021
Best customer service, customer focused, streamline loan process, fast turn times.
Laurie G. - Crest Hill, IL | May 2021
Our loan officer Jack was very helpful and knowledgeable
Dale M. - Enfield, CT | May 2021
The agents were prompt and professional
George C. - Las Vegas, NV | May 2021
Alex and the rest of team were great. Very responsive and helpful.
Shalae B. - Philadelphia, PA | May 2021
Professional, clear and timely communication. Felt confident with Shawn and the team’s expertise.
Quinn M. - Philadelphia, PA | May 2021
Great customer satisfaction
Joseph P. - Las Vegas, NV | Apr 2021
The team made the whole process quick, easy, and I ended up with the results I was looking for.
Greg F. - Erie, CO | Apr 2021
Very professional and attentive service from Alex and all the team
Martin B. - Aurora, IL | Apr 2021
Everyone was very pleasant and helpful throughout the entire process. Our concerns were heard and the entire process was very quick!
Jaclyn H. - Glen Ellyn, IL | Apr 2021
Great service and an easy/fast process.
Eric F. - Tampa, FL | Apr 2021
Alex and his team were very responsive and answered all of my questions. They were available when I called and were professional and easy to talk to.
Nadine P. - Glen Burnie, MD | Apr 2021
It was straightforward and the online portal made it easy
Jackson T. - Chicago, IL | Apr 2021
efficiency and ease of process
Blake T. - Elk Grove Village, IL | Apr 2021
So easy! You were available at every step of the way. This is my first totally online financing experience, and I’ll never go back.
Sarah K. | Mar 2021
Easy to deal with, contact, get updates, which were proved regularly during the entire process.
Elise B. | Mar 2021
Great company to work with.
Paul W. | Mar 2021
Very responsive and kept you informed during the entire process.
JoAnn T. | Mar 2021
Very easy process to refinance my mortgage. Great rates and cost.
Cody U. | Mar 2021
Excellent customer service from start to finish.
Nicole O. | Mar 2021
I’ve already referred two people that are in the process of refinancing. Alex and Ryan were great to work with and didn’t feel like they were trying to “sell” me something that didn’t make sense for me.
Amber W. | Mar 2021
They are always willing to jump on the phone to walk me through something.
Stephanie G. | Mar 2021
Alex, Tara, and Patrick are the best in every sense of the word!
Elaine A. | Mar 2021
Simple, easy process with great communication
Lisa T. | Mar 2021
The Entire Team is GREAT Very knowledgeable.
Joy S. | Mar 2021
GR is nearly always easy to work with, timely and competitive
Gregory M. | Mar 2021
Alex, Shawn, Tara and Stephanie were absolutely perfect! Would highly recommend to all looking to purchase or refinance.
Patrick P. | Mar 2021
have had positive experience when using them for both purchases and our refi
Kalie K. | Mar 2021
The process was very streamlined, simple, and easy.
Sharon J. | Feb 2021
The process was easy and the experts are very knowledgeable.
Dan M. | Feb 2021
Quick, efficient, friendly service
Anica D. | Feb 2021
Quick, efficient, and straight forward.
Trent C. | Feb 2021
Great rate. Great customer service. Kudos to the whole team: Alex Fletcher, Patrick Petranek, Shawn Murray, and anyone else involved in the process.
Jacob M. | Feb 2021
Easy and good communication
Jovita D. | Feb 2021
Because I work her! They did a great job!
James W. | Feb 2021
Alex from Guaranteed Rate was easy to work with. He made the process painless and fast, that is the only thing I was looking for.
Bruce K. | Feb 2021
The entire team were attentive and responded in a timely manner to all my questions. They kept me in the loop.
Sidney P. | Oct 2020
Alex and his team were great!
Donna L. | Feb 2021
Best rate. Good professional service.
Lance A. | Aug 2020
Trustworthy and reliable communication - Followed through on promises and delivered a great rate
Kyle W. | Oct 2020
Very helpful and accommodating, willing to explain, very responsive
Yanilda G. | Sep 2020
The team is fast, easy to work with, understanding, clear, and motivated.
PHILIPP A. | Oct 2020
We are repeat customers of Guaranteed Rate and have recommended GR to our friends and family b/c of how pleased we are with your discount offers, but mostly overall great customer service!
Sejal P. | Jan 2021
1. Quick turnaround (24h) on an official loan estimate rather than a sales agent or loan officer trying to communicate information verbally over the phone. 2. Website (for answering application questions and uploading documents) that actually works without major hiccups. 3. After answering questions on the phone, those questions on the web site were already filled in. 4. Automated prequalification was amazingly smooth and quick. 5. Loan officer (Alex Fletcher), sales assistant (Shawn Murray), loan coordinator (Patrick Petranek) and other people involved in the process were quick to answer e-mails during the phase of the process that they were involved, and gave me succinct, accurate answers to my questions. 6. 2.25% interest rate with no points. Essentially my only closing costs were prepaids (which will get reimbursed from the old loan's escrow refund), and the VA funding fee was rolled into the new loan. No other lender even came close to that rate and those terms. They all wanted to offer me 2.75%. I kept waiting for underwriting to come up with a last minute excuse to back out, and they never did.
Rebeccah Q. | Aug 2020
Team was great and everything was done as expected.
Kevin S. | Sep 2020
Alex and his team were great. They were all very proactive and accessible from start to finish.
John R. | Oct 2020
Alex and his team were great to work with! They made the process very easy and guided us through it so well.
Laura G. | Jan 2021
Excellent customer service and knowledge of products.
Obadiah C. | Aug 2020
Alex Fletcher was prompt with his responses and guided us through the whole mortgage process. This is our first home and we were able to close it on time all because of Alex's diligence. Patrick Petranek and Shawn Murray had everything in place and made it easier for us to have all the documentation in place on time. They are a great time and I would highly recommend them to my friends and colleagues.
Bharat C. | Sep 2020
Great communication. Straight forward.
Joel H. | Oct 2020
Very simplified process that is online driven that helps keep you up to date on where you stand.
Andrew A. | Nov 2020
Alex was professional and helpful. He didn't over promise. The greatest compliment is when others say you are great. Guaranteed Rate has an excellent reputation amount title companies in the Dallas area.
KAREN R. | Aug 2020
Fantastic responsiveness. I was blown away at how quickly and professionally all of my concerns were addressed. In addition, the rates and fees were reasonable.
Jan Z. | Sep 2020
Superior customer service from the whole team, every person responded quickly, delivered what was promised, and in less than 30 days, Kudos team on your 5 star service, so grateful to have worked with this team!!!!
Stephen L. | Oct 2020
Solid work with adapting and overcoming obstacles.
Daniel L. | Dec 2020
Straight forward digital process.
Patrick B. | Jan 2021
Overall the process was very easy.
Catherine P. | Aug 2020
We've worked with Guaranteed Rate a few times now and they have always come through for us. The process has always been easy and the people great to work with.
Chris M. | Sep 2020
The overall process was easy to follow and complete
Martin D. | Nov 2020
Fantastic communication, patience, and comprehension of the process. I asked detailed questions and always got quick, accurate, and insightful answers.
Bryan W. | Dec 2020
Availability of agents, ease of business, prompt
Shireen H. | Jan 2021
Alex and his team did a great job. They kept us informed through the whole process.
Vanessa W. | Aug 2020
Super easy, professional process. Alex and Shawn were always right on top of everything.
Hagen D. | Sep 2020
Great people! Alex Fletcher and Stephanie Malak are an awesome team! They have my business for life.
Stuart H. | Oct 2020
Process was pretty seamless and easy to perform. This would be the second time I have used Guaranteed Rate.
Gabriel P. | Nov 2020
They took great care of me, always communicated what was needed and answered my questions quickly
Lindsay L. | Dec 2020
Smooth and efficient process.
Julie G. | Jan 2021
Prompt responses, professional service
Doug C. | Aug 2020
the process was easy to follow and personnel very responsive.
Yaneth K. | Sep 2020
Everything went nice and smooth. Alex was great at giving me several options, explaining them all, and recommending the best one for my needs.
Sean S. | Oct 2020
The process was very quick and easy and had great customer service.
Heather K. | Nov 2020
Having been through the mortgage finance/refinance process over 10 times, in the past 15 years across 4 homes, I can say this was unequivocally the best support team, I've ever come across. Alex is the best mortgage broker I've ever worked with. Period. Full stop. Shawn and Patrick were excellent, timely, and helpful at every turn. And.....the rate I was able to procure through them was excellent.
Brett K. | Dec 2020
Alex my original contact responded immediately to all of my emails it was very impressive
Andrea M. | Jan 2021
Extremely easy and simple process from start to finish.
JARED W. | Aug 2020
Alex and his team made it so easy to take advantage of a lower rate now!
Judith P. | Sep 2020
The entire team was very friendly and quick replying to my concerns.
Leonor A. | Oct 2020
The entire team was very responsive to my needs and answered any questions that I had. Everything went smoothly.
Richard C. | Nov 2020
Alex and his team were great to work with and had my loan clear to close 3 weeks before our closing.
Kia G. | Jan 2021
Online and easy process to complete for refinance.
Rex S. | Aug 2020
Ease of use; great communication through each step of the process; great rate; on time closing
Mary Colleen P. | Sep 2020
Super easy process and everyone was great to work with!
Megan L. | Oct 2020
Alex, Shawn, Patrick, and team were phenomenal to work with start to finish
Christian H. | Nov 2020
Smoothest mortgage refi process I have ever experienced or heard of and best rates in the country!!
Sa''D C. | Jan 2021
It has good rates, easy process and good customer service.
HOMERO G. | Aug 2020
They did a pretty good job in a very timely matter
Christopher B. | Sep 2020
Great team to work with, this is my 2nd loan with them and once again they have been top notch!
Brywyn W. | Oct 2020
The whole process was very easy. I did not have to wait for a question to be answered. Everything was clear and concise.
Kimberly B. | Nov 2020
Alex was awesome! Answered all of our questions so quickly and made us feel very comfortable.
Corey S. | Dec 2020
Alex and the other people helped me were courteous, prompt to answer questions by email or phone, made the process easy.
Juliana T. | Jan 2021
Very responsive to questions and process went smoothly.
Gregory J. | Aug 2020
Prompt, honest and straightforward information. Easy online process for documentation and timelines and closing costs ETA are on the mark.
Suraj T. | Sep 2020
All the people at Guaranteed Rate made me feel they are there for me. They guided me during through the entire process and made it look easy.
Flavius L. | Oct 2020
Prompt, friendly, and up front information and rates.
Christopher W. | Nov 2020
Good terms, good communication, easy to work with.
Laura K. | Dec 2020
Fast and reliable! Alex team is great!
Yuemeng D. | Jan 2021
Overall an excellent experience! Given how busy everyone was they still did a good job of keeping us in the loop!
Christopher M. | Jul 2020
This was the best refinance experience I ever had.
Carl F. | Aug 2020
The ease of use of system to upload docs
Amber C. | Sep 2020
Very communicative every step of the way. Great tools
Lori M. | Oct 2020
Alex and his team made our whole refinance process very easy. They were extremely professional and communicated very well with us throughout the process.
Cathryn G. | Nov 2020
Alex and Patrick, and the rest of the team, were great to work with. They were incredibly responsive, knowledgeable, and helpful. Refinancing was much less stressful and easier because they are so good at what they do. We are very happy customers.
Ursula C. | Dec 2020
Best rate & fees, friendly and helpful people.
Brienna V. | Jan 2021
Lowest rate, easy application process
Raymond S. | Jul 2020
Great service from all team members.
Arthur S. | Jul 2020
Alex Fletcher was very easy to work with and very responsive to any questions or concerns we had -- it was a great experience.
Heidi D. | Jul 2020
Great rates. Alex was excellent.
Jay C. | Jul 2020
Very simple process with continued communication.
Patrick B. | Jul 2020
expert advise - prompt attention
Lori W. | Jun 2020
Easy process all the way and they were responsive to my emails and calls
Joel N. | Jun 2020
Friendly, fast, professional, great service
Mitchell W. | Jun 2020
As a leader and employee i figured if i can't trust my own company to do my mortgage how can i promote it to others. So i choose to use GR
James C. | May 2020
Alex Fletcher worked hard to convince underwriting that this property will be my primary residence.
Anna M. | May 2020
you took care of business and made the process simple.
TRACY R. | Apr 2020
Quick responses and easy to do business over email and phone
Jesus V. | May 2020
No hassles in the funding process
Craig R. | May 2020
Great customer service, fast processing, awesome rates!
Benjamin P. | Apr 2020
The entire process was fast, easy...I really liked the digital capabilities to upload documents.
Scott A. | Apr 2020
Great service, fast reply, superb rates for loans.
Nicholas E. | Apr 2020
Alex Flechter and his team were amazing! Always there for my needs and concerns mo matter what time of day I contacted them.
Nancy G. | Apr 2020
Alex and his team did an excellent job and made the loan process easy
Brian B. | Apr 2020
Alex and Michelle provided awesome customer service. They were very pleasant and friendly.
Shalae B. | Mar 2020
Alex was very professional and helpful throughout the whole process.
Sean C. | Mar 2020
good communication, very responsive
Jovile S. | Mar 2020
fast process, great communication, competitive pricing
David H. | Mar 2020
The entire process was very easy, from being able to supply and sign documents electronically, to scheduling a closing appointment that can be held right in your own home. This is my second time using Guaranteed Rate, and I will not hesitate to use them again in the future.
Ryan C. | Mar 2020
Very knowledgeable people in Sales, Marketing and Underwritiing, etc.
Patrick M. | Mar 2020
Worked with us through the market turmoil caused by the COVID-19 pandemic. Answered our questions and walked us through the process.
James R. | Mar 2020
Professional . Communication
Meredith S. | Mar 2020
Very easy communication and entire process was very smooth. This is my second time around with you guys.
Kristen T. | Feb 2020
they made the process easy
Geoffrey H. | Feb 2020
Everything went smoothly and quickly.
Laura O. | Feb 2020
Alex, James and Rob are a great team and were always ready and available for all my questions and needs.
Maria A. | Feb 2020
I worked with Alex Fletcher in particular and he was great. Very responsive and timely. He made the experience smooth and always was a phone call or email away. If anyone I know is looking to purchase a home, I would recommend Guaranteed Rate as the lender and Alex Fletcher as the point of contact!
Emily K. | Feb 2020
Customer service was superb
Margaret B. | Feb 2020
Personable and professional staff
Heidi B. | Feb 2020
Alex and Rob were great through the process.
Brywyn W. | Feb 2020
Very courteous and efficient people
Asfia S. | Feb 2020
The team was easy to work with and provided quick responses to questions. I liked talking through different financing option as well.
Russell G. | Jan 2020
Very responsive to emails, I work a job with a no cell phone policy so that worked out phenomenally.
Christopher V. | Jan 2020
Alex Fletcher did a great job with communication and made the process very smooth for us.
Jessica C. | Jan 2020
Smooth and easy online process
Arthur M. | Jan 2020
Low fees. Good people to work with
Randy R. | Jan 2020
Everyine was nice and, with the exception of one question to one person,responded quickly to my inquiries.
Lance W. | Jan 2020
Alexander and James were great to work with and the process was as smooth as Alexander’s accent.
Richard L. | Jan 2020
Because everyone was very easy to work with!
Tanya B. | Jan 2020
Great interface, great people supporting it, worked well with all the parties in the transaction
Aaron L. | Jan 2020
Because Alex, James and the entire team treated me with kindness as they would a friend; as well as being extremely professional and knowledgable.
Christine F. | Dec 2019
This is the best refinance experience I have had. I was happy with my prior experiences but this was even easier & more convenient.
Carl F. | Dec 2019
EVERYTHING ABOUT THIS LOAN PROCESS WAS AMAZING. MY TEAM WAS RESPONSIVE, QUICK, PROFESSIONAL AND SUCH A JOY TO DEAL WITH.
Hasim D. | Dec 2019
Process was super easy, rate was good.
Jordan T. | Dec 2019
The process was smooth and professionally executed.
George C. | Dec 2019
They were clear in their direction, responsive, and timely.
Michele L. | Dec 2019
Patient and Professional help through out the Prosses
Peter H. | Dec 2019
I really liked the process flow, Alex was very professional, helpful and patient. We had 3 offers that didn’t get accepted but he still worked with us and follow through.
Abdelilah J. | Nov 2019
They were clear in their direction, responsive, and timely.
Michele L. | Dec 2019
EVERYTHING ABOUT THIS LOAN PROCESS WAS AMAZING. MY TEAM WAS RESPONSIVE, QUICK, PROFESSIONAL AND SUCH A JOY TO DEAL WITH.
Hasim D. | Dec 2019
I really liked the process flow, Alex was very professional, helpful and patient. We had 3 offers that didn’t get accepted but he still worked with us and follow through.
Abdelilah J. | Nov 2019
Good competitive rate, good loan originator to
Keith A. | Nov 2019
I feel valued as a customer. Alex and his team worked hard to get my loan. They are friendly and very courteous.
Ilyn S. | Nov 2019
I had a great experience.
Brian R. | Nov 2019
The process was mostly on-line. The communication with the GR staff was clear and concise, and very helpful in process.
Jeffrey B. | Oct 2019
Prompt professional service!
Scotty P. | Oct 2019
Smooth process, great portal, and competent employees.
Justin K. | Oct 2019
very pleased with people involved with our refi
Pamela W. | Oct 2019
Process was easy. Alex was super knowledgeable. Was always available to answer questions and respond to emails.
Kristina P. | Oct 2019
Due to the delay of the closing
Elizabeth M. | Sep 2019
First off Alex was great to work with, didn’t mess around, I’m so glad I applied for a second opinion through you. As a white Sox fan I feel good supporting all the money you spent on naming right. You guys killed it in every way. Thanks for not taking advantage of a first time homebuyer,
Brian C. | August 2019
Alex was great, very accommodating thru the process.
Janis C. H. | Sept 2019
GR goes above and beyond to service their clients!
John R. | Aug 2019
I have gone through Guaranteed Rate twice and both times it was amazing! I had never refinanced or cash out refinanced in my life so I was nervous! I have heard horror stories about it being such a pain and prices not being what they were originally told. Well, Alex Fletcher and his team gave me a completely opposite experience. Twice! They were honest from the get go, kept me in the loop the entire process, answered all my questions quickly and were always incredibly kind and knowledgeable. I feel like if I lived in Chicago near them that I would ask them to go out for a beer after the loan closed because they deserve it! Ha! We spent so much time going over things through email and on the phone the first time that it was odd not to talk to Alex in the following months...lol! Like hey where'd my friend go, where should I send the Christmas card?! Anyway, I could go on and on but just know that Alex Fletcher and his team deserve kudos and a raise because they are seriously the best!! Thank you to all of them- Alex, Rob Soria, James Jager, Tara Mueller, Mariah Hilliard all from this year...and from last year- Alex, Tammie Douglass, Camille Stanton, Vanessa Harrison, Davina Proeung
Scott I. | Aug 2019
Alex Fletcher and his team were amazing! It was such a quick process to refinance my mortgage. Alex is very knowledgeable and explained my options and just what Guaranteed Rate could do for me. By using DocuSign, I could easily sign several documents to get things moving. I'm very pleased with what Alex and his team were able to accomplish so fast, from getting me a lower interest rate, to sending me documents for signature, to getting my paperwork to underwriting and finally to a speedy close! If I hear of anyone needing the services of Guaranteed Rate, I would definitely not hesitate to recommend Alex Fletcher and the company. Thank you very much for everything, Alex!
Judith P. | August 2019
I had a great experience with Alex Fletcher, Rob Soria and their team as they navigated me through the home loan and purchase process as a first time home buyer. The process couldn't have been easier!
Joscelyn H. | July 2019
Alex was great, very upfront, on line work was easy, from downloading needed forms, to doc-u-sign. So easy.
Steve R. | July 2019
Most of the loan team were very helpful, but Alex Fletcher in particular provided us with excellent service and guidance for the year plus that he worked with us. As first time buyers we had lots of questions, and were not familiar with standard processes, but Alex was always quick with a response and a solution.
Michael S. | July 2019
Alex did an exceptional job with my refinance. He was professional, courteous, and delightful to work with. He kept me updated on everything and the whole process was quick and easy. Mariah (part of his team) was so helpful and professional too! I am a very happy customer and would definitely recommend them. It’s very nice to work with people that care, and offer great customer service! VERY HAPPY with my experience!
Pamela F. | May 2019
Alex Fletcher and his team were professional and efficient. Our experience was very positive - taking a proactive approach that eliminated our anxieties. We appreciate the communication, updates and awareness of upcoming events allowed us to be in control of the process. Thanks much to Alex and his team - looking forward to future projects!
Lori W. | May 2019
Alex Fletcher, David, and everyone else associated with the deal made the entire process so easy. Both Alex and David were available anytime to talk me through any questions I had. Thank you to everyone.
Christopher P. | April 2019
Thank you Alex Fletcher and your team for helping my wife and I become first time home owners! Since day one Alex was there for us every step of the way. Not knowing what to expect Alex walked me through the whole process, answered my questions, and even picked my spirits up a time or two. Very professional, personable, and knowledgeable. What really stood out about him though is he spoke to me as a person who cares, not just like I was just a business deal. Can't say enough good things. I would (will) recommend anyone to Alex and Guaranteed Rate! Thank you.
Joshua M. | April 2019
I would like to express my greatest appreciation to everyone there. Your team has been fantastic. We are beyond grateful for getting us the perfect home for our family. Alex Fletcher was beyond amazing and was there every step of the way through the process. He was very prompt at answering calls and getting back in touch with me. He was very knowledgeable, kind, and helpful. He is a great asset to your team. He went above and beyond and always kept me in the loop. David Mazanek and Tara Meuller were great as well. We closed on the date we were told. There were no hidden expenses that we were not prepared for. The entire process was very smooth. I have purchased three homes in the past, and this was by far my best experience. I have already recommended Guaranteed Rate to a friend. I couldn’t have asked for a better experience or service. We will forever be grateful to everyone there. We are enjoying our new home thanks to you guys!! We were able to get approved and move in and settled before our wedding day. Again, a huge thank you to everyone there. You all were such a pleasure to work with. We feel very blessed to have had such a pleasant experience. Best wishes to everyone there!
Kristen W. | April 2019
The loan process went very well. They lended me what I needed on the home we wanted. Alex did a great job and always answer my calls texts and emails.
Jordan T. | March 2019
My loan officer was VERY informational and helpful. I am a first time home buyer so I had many questions on how everything worked. Alex provides me with all the answers and allowed me to message/call him at all hours. Not only would I recommend Guaranteed Rate to someone but I would definitely recommend Alex.
Jayden B. | February 2019
Easy to work with. Great communications. Friendly people.
Ernest E. | December 2018
Communication was great. Alex and his team provided support throughout. I frequently move, and this was the 9th primary residence mortgage I've obtained. Guaranteed Rate ranks among the best.
John W. | November 2018
When I completed this Survey, I had Alexander Fletcher, my Mortgage Specialist in mind. I know this Survey is meant for Guaranteed Rate as A company, but I must say that this barely scratches the surface of the kind of Specialist he is. I have used Alex on two different properties, and I will use him again when the time comes. He made himself accessible for every question and concern I had through the process. If I had a question, he had an answer or an idea on how to overcome every speed bump that the Lenders threw at us, and I say us because not one single time did I feel left alone to figure out what to do. Alex handled his business with me from Chicago, but me being in California, I felt like he was by my side every step of the way. Not only is Alex a perfect example of the kind of Specialist that Guaranteed Rate is lucky to have, but as his Client, he watched over my process as if he was Family. Thanks to Guaranteed Rate for having Alex on your Team and thanks to Alex for being on my side. Like Family.
Mark P. | September 2018
Alex Fletcher is the reason we chose Guaranteed Rate. He was so easy to talk to and work with, and he made us feel good about our choice. He was always available to answer our questions and was very calm in how he handled them and us. The rest of the team was also great. Will definitely recommend Guaranteed Rate and Alex to friends and family.
Sarah H. - September | 2018
Alexander Fletcher was fantastic! He took the time to explain things to me and had the patience to not bug me during my home search. Stephanie Malak was also great to work with and helped immeasurably. This is the third house I've purchased and by far the easiest process I have encountered. Kudos to the GR Team.
Stuart H. | September 2018
The loan officer and his team were very helpful. They responded promptly and always were available to answer my questions. They provided me with documents and approvals in a timely manner which facilitated the closure process, as well.
Anteneh A. | September 2018
Alexander Fletcher was fantastic! He took the time to explain things to me and had the patience to not bug me during my home search. Stephanie Malak was also great to work with and helped immeasurably. This is the third house I've purchased and by far the easiest process I have encountered. Kudos to the GR team.
Stuart H. | September 2018
The loan officer and his team was very helpful. They respond promptly and always were available to answer my questions. They provided me with documents and approvals on a timely manner which facilitated the closure process, as well.
Anteneh A. | September 2018
All I can say is WOW!!!! I have never worked with such an amazing person than Alexander Fletcher. He was awesome. The communication was flawless. He touched base with me daily during the process I have never closed on a deal so fast and the only reason was Alex. He went above and beyond to get me the best rate and did it with a smile. (I could hear it in his voice) After I provided him with what he needed he passed me on to the next level- Katie Van. Another great person to work with. Communication was great during my interactions with Katie. Alex would contact me to make sure everything was going along well. I have all ready referred a few friends to Alexander Fletcher. I have bought several properties and this was the easiest and the fastest closing that I have ever had. Thank you Alex Fletcher and Katie Van. I am a happy customer for life.
Gene W. | August 2018
All I can say is WOW!!!! I have never worked with such an amazing person than Alexander Fletcher. He was awesome. The communication was flawless. He touched base with me daily during the process I have never closed on a deal so fast and the only reason was Alex. He went above and beyond to get me the best rate and did it with a smile. (I could hear it in his voice) After I provided him with what he needed he passed me on to the next level- Katie Van. Another great person to work with. Communication was great during my interactions with Katie. Alex would contact me to make sure everything was going along well. I have all ready referred a few friends to Alexander Fletcher. I have bought several properties and this was the easiest and the fastest closing that I have ever had. Thank you Alex Fletcher and Katie Van. Gene Woods A Happy Customer for life.
Gene W.
Alexander was AMAZING!!! All of the staff I encountered was great but from the second I got the first phone call to the very last minute he was there immediately!! This is my 5th home mortgage and I never understood how little information was being conveyed to me until Alex! He was extremely thorough and this is the reason why I chose your company!
Heather D. | July 2018
Alex Fletcher is the man. I could call him almost any time day / night and he was a rock star. I've "got a guy" now because of him.
Michael M. | July 2018
I would like to personally thank Alex Fletcher, he has been with me since the beginning! It was a rough ride, but you were there for me 100% and I am so thankful for everything that you have done! I love my forever home <3 I thank you from the bottom of my heart! You are amazing! I will definitely keep in touch with you. You and the team...which include Jason, Tammie, Vanessa, Stephanie...thank you all! I am forever grateful!
Nicole B. | May 2018
Alex was extremely kind and caring. It felt like it was important to him to help me get into my own home. He worked with my financial constraints and the complicated process of working with my debt to income limitations. When anything went wrong, I felt heard by him and like he was very much on my team. It was a very human to human experience working with Alex, rather than feeling like a number or just another client. Thank you for all your hard work!
Amanda R. | June 2018
I would like to personally thank Alex Fletcher, he has been with me since the beginning! It was a rough ride, but you were there for me 100% and I am so thankful for everything that you have done! I love my forever home <3 I thank you from the bottom of my heart! You are amazing! I will definitely keep in touch with you. You and the team...which include Jason, Tammie, Vanessa, Stephanie...thank you all! I am forever grateful!
Nicole B. | May 2018
Alex was a good loan officer. He was quick, and to be honest, a lot more enthusiastic for me to get on Guaranteed Rate's team than I ever could have been! A+ effort and thank you!
David O. | March 2018
It was incredibly easy with Alex and his whole team. Everyone was incredibly nice. If I had a question I received an answered email or returned phone call usually within 10 minutes. When I panicked because we didn't have an item they calmed me down and told me what to get instead. I am beyond pleased with Guaranteed Rate. Also, when our appraiser came, he was very nice. He noticed we were going with Guaranteed Rate and said what a great company. I didn't ask him anything, but not having worked with you all before and not positive I made the right choice,his comment reassured me that I had made the right choice. The day of the signing was super duper easy. He came to our house at 7 AM to accommodate his and our schedule. And he, too, was incredibly nice. I would give you and the companies you work with all a 10+.
Sandra H. March 2018
Alexander Fletcher was my Guaranteed Rate loan officer. I Cannot say enough good things about him. He made the entire process easy and seamless. He was very clear on what documents he needed. AND he is just a great guy. I feel we have become friends through this process. Thanks again.
Randy M. - Funded 2/2018
Alex and the rest of the group did a great job in handling my refinance. I appreciated their honestly and assistance in making the process go relatively smoothly.
Kelly C. | March 2018
Alex Fletcher has been a pleasure to work with. He helped me with all the details from the very first contact. When we wanted to get pre-approved for a loan, he suggested we get the rate locked in. Was I ever glad we had done that when the Fed raised the rates a few weeks later. When we signed on our new home, I asked the person at the Genesis Title if we had gotten a good rate. She said she hadn't seen such a low rate for a long time. then I asked about the closing costs and she said they were very low as well. Thank you, Alex! Job well done!
Rosie R - Funded February 2018
The easiest and fast refinance I ever had!! From the beginning to the closing, everything was smooth. Alex Fletcher was the A+ loan specialist I have deal with. Alex was professional, honest, very knowledgeable, friendly. He has a super customer service. He always follow up each step of the process, making sure everything was going right, which gave me peace in mind. I did my refinance with Guaranteed Rate, because Alex gained my trust, with his clear and transparent way of presenting the deal and his company. I do deals only with people and business that are true, honest and professional. With that said, I leave here my true testimony and I would refer to my friends and anyone needs a loan; Alex Fletcher and Guaranteed Rate. Thank you.
Noemi G. - Funded February 2018
First time buyer and the process was much faster and easier than I had expected. Alex was very helpful and professional throughout. GR also offered the best rate!
Paul D. - Wheaton, IL | Jul 2023
As a first time home buyer this is a very stressful time. Guaranteed Rate helped to make it easier.
Nick R - Funded December 2017
My team at Guaranteed Rate has, from start to finish, made information accessible and patiently and warmly explained everything to me. They responded quickly to questions and were absolutely on the ball, every step of the way.
Marika M. - Chicago, IL | Aug 2022
This is my second time working with Guaranteed Rate via Alex Fletcher and I''ve never been disappointed. He''s the BEST
Catherine U. - Laurel, MD | Apr 2023
Alex and his team were on top of everything, gave me the best rate, and met my timeline.
Itay H. - Myrtle Beach, SC | Jul 2023
Alex Fletcher! Alex was fantastic to work with because he was knowledgeable, reachable and excited to work with us. He really put thought and care into getting us the best possible rate.
Brenna M. - Knoxville, TN | Sep 2023
I felt Guaranteed Rate was very professional and most importantly proactive.
Connor M. - Downingtown, PA | Oct 2023
Alex and the whole crew did an outstanding job! They stayed in touch and the process was very smooth! I would highly recommend Guaranteed Rate to anyone that is looking for a loan.
Scotty P. - Funded November 2017
Process is very easy and communication throughout the entire process is top notch.
Christopher P. - Mesquite, TX | Aug 2022
Easy to work with very responsive
Alisha B. - Dallas, PA | Dec 2022
Very professional and responsive
Michael M. - Bayside, WI | Jan 2023
Everything went smoothly and when I had a question or needed help, I always got a quick response.
Christopher K. - Mundelein, IL | Feb 2023
Alex and team were great to work with and made the process easy!
Hemal T. - Coppell, TX | Apr 2023
Alex was great and so was the team assigned to me
Ryan C. - Alsip, IL | May 2023
Communication was top tier, Everyone was very willing to help me and answer all of my questions.
Ryan C. - Trinidad, CO | Jun 2023
The team I worked with; Alex, Jeremy, and Stacy were spectacular. Their a credit to the company. Each 2as very professional, kind, had patience, they made the process go smoothly.
Jennifer D. - Watertown, MA | Jul 2023
Alex Fletcher and Jeremy Simms did an outstanding job keeping us posted every step of the way, and relieving us of the usual anxieties that accompany the mortgage loan process
Ronald C. - Carver, MA | Aug 2023
The process was really easy. I had to do minimal paperwork. I was even able to get a really good rate on homeowner’s insurance and landlord insurance for the property I was moving from.
Sharon J. - Henderson, NV | Sep 2023
Very easy to work with and great support from the team I worked with
Blake W. - Justice, IL | Oct 2023
Great communication, friendly team, and straightforward process.
David B. - Sunriver, OR | Nov 2023
This way by far the easiest refinancing I have ever been a part of. The process of requesting and submitting documents was very quick and simple. If I had questions it was a simple matter to send an email or make a phone call to get the answer. Guaranteed Rate will be my first stop the next time I need financing for my home or property.
Mark Z. - Funded February 2018
No issues and clear communication.
Seth P. - Rock Creek, OH | May 2022
Awesome customer service!!! Alex, Patrick and Jeremy made my refinancing very smooth and quick. They all were always available to answer any questions I had!! Great Team!!
Cecivonne S. - Frisco, TX | Jun 2022
It was very easy to deal with Alex’s team. They are efficient, respond quickly, and are knowledgeable.
Lawrence P. - Norwalk, CT | Jul 2022
Staff professional and helpful
George C. - Las Vegas, NV | Aug 2022
They are very fast, amiable and answer your questions in a timely manner and in a way that is understandable.
Stormy L. - Addison, IL | Sep 2022
Friendly people doing a great job
Michael M. - Indianapolis, IN | Dec 2022
Everyone was very easy to work with. Alex Fletcher was not pushy but seemed to genuinely be looking for the best for me and GR.
Jeffrey F. - Hernando, MS | Jan 2023
The service was impeccable, and Alex is a great loan officer.
Dianne S. - San Antonio, TX | Feb 2023
The guys , Alex and Jeremy did a great job !
Morgan F. - South Bend, IN | Apr 2023
Easy application process, easy document uploads, prompt communication.
Christopher P. - Mesquite, TX | May 2023
Very responsive, good rates, communicative
Katherine S. - Chicago, IL | Jun 2023
I got the best rate from Guaranteed, and I had a great experience with my loan officer Alex Fletcher. He and his team were really helpful and on top of everything.
Vickie L. - Brooklyn, NY | Jul 2023
They were very helpful and quick to respond. Rates and closing costs were reasonable.
Julia B. - Orting, WA | Aug 2023
Excellent customer service, fast responses, quick closing, and great rates.
Ricardo A. - Rockville, MD | Sep 2023
The entire team was amazing and kept us on track!
Michael B. - North Portland, OR | Oct 2023
The ease of the process was exceptional with constant communication and access to our lenders. Alex, Matt, Patrick and Amber are a dream team and we were so lucky to get to work with them!
Charlotte F. - Kenosha, WI | Nov 2023
Guaranteed Rate made getting a loan for my first property way easier than I thought possible. Mr. Fletcher my loan officer, made sure to fill me in on the process in extremely fine detail; each step of the way. As a last word, I feel that all loan officers or representatives should be British. Everything being described sounds right proper.
Mike V. - Funded January 2018
Great service and on top of it.
Alan S. - Vista, CA | May 2022
Good advice, best rate and fast service.
Lindsay K. - Worley, ID | Jun 2022
They said they could get the loan funded by a specific date and they did.
Robert T. - Beacon Falls, CT | Jul 2022
Quick response to phone calls and emails.
Lillian A. - Cape Coral, FL | Sep 2022
The whole team was fantastic from Jeremy helping me with the right approach to the loan we decided on to the LC and MC being very quick from the start. Everyone was fantastic, couldn't be happier with my experience.
Timothy K. - Wheaton, IL | Dec 2022
The team I worked with at Guaranteed rate was not only thorough, but transparent throughout the process. Alex and Jeremy were very quick to respond with any questions and kept the mortgage process as simple and straightforward as possible. I couldn’t express more how their partnership was critical in ensuring a speedy closing.
Frank I. - Middletown, NY | Jan 2023
Alex did such a great job and was very prompt in getting things done and to us even while he’s in chicago and we’re in California.
Georgina M. - San Diego, CA | Feb 2023
The consultant and team were very professional and responsive throughout the process. They were a pleasure to work with and I''m truly blessed to have that experience.
Victor A. - Bear, DE | Apr 2023
It was quick and we were updated as to where we were in the process.
Ray S. - Oshkosh, WI | May 2023
Great team, that got my loan done in 15 days.
Tommy C. - Ashburn, VA | Jun 2023
Quick loan turnaround time, friendly employees, and quick response time.
Joscelyn H. - Chicago, IL | Jul 2023
All steps went smoothly, never gave bad information.
Nathan M. - Portland, OR | Aug 2023
Very easy process thanks to Alex Fletcher.
Frank L. - Chicago, IL | Sep 2023
I was recommended by a family member. Alex Fletcher and his team where fantastic.
Jose C. - Oakdale, PA | Oct 2023
Alex was incredible throughout this process. I will definitely be recommending Guaranteed Rate and Alex to friends and family.
Kristen B. - Murfreesboro, TN | Nov 2023