What people are saying... What people are saying... Back to profile
Lexi my primary agent was wonderful. I have worked in real estate in one way or another as an investor for over 20 years and she was the best loan agent I have dealt with.
Eric D. - Blaine, WA | May 2021
Lexi and her team were very fast...faster than I ever experienced with my last mortgage company. And they answered the questions quickly, and I felt that they dealt with my honestly, something I never felt with Freedom Mortgage.
Colin H. - Downingtown, PA | May 2021
Because working with Lexi Mpistolarides was exceptional, she was very responsive and even though we had 3 refinances going at the same time the process was smooth.
Eric D. - Blaine, WA | May 2021
The whole process from beginning to end was very transparent.
Edgar H. - Indio, CA | May 2021
Our experience went well and we were satisfied with the end results.
Dorian M. - Hummelstown, PA | May 2021
Good communication and professional people.
Jesse S. - Rockport, TX | May 2021
Very responsive and understanding of a complicated file.
Khristian L. - Stockbridge, GA | Apr 2021
Very easy to work with and very friendly staff
James M. - Spokane, WA | Apr 2021
Lexi and her team did a great job! Thank you again!
Bashar H. - West Hollywood, CA | Apr 2021
Seamless from start to finish
Victoria T. - Nashua, NH | Apr 2021
Everything single promise was kept.
Scott F. - Hawthorn Woods, IL | Apr 2021
Super easy to work with, explained the process well and worked with my schedule.
James A. - Saint Paul, MN | Apr 2021
Service and process was relatively smooth and easy.
Kyle F. - Schaumburg, IL | Apr 2021
Rates, responsiveness, professionalism, ease of process, accuracy, and friendliness.
Erica H. | Mar 2021
Everyone was helpful that we worked with and made everything very smooth. Lexi and Chantel were great very knowledgeable, helpful got right back to us when we had questions
Thomas F. - Easton, PA | Apr 2021
Outstanding service and extremely fast.
Robert Z. | Mar 2021
Alexis is very knowledgeable and professional.
Malek E. | Mar 2021
Super easy to use. Great teamwork by everyone.
Derek C. | Mar 2021
Lexi did a great job. Already sent over 2 more people and are sending a third
Clifford R. | Mar 2021
Great communication, the entire team worked well with all parties involved
Nicholas E. | Mar 2021
I''ve used GR 4 times now for home purchases or refinance. Great every time.
David E. | Mar 2021
Great team, very helpful throughout the process and responded quickly to any questions or concerns I had.
Eyad M. | Feb 2021
Good rates and easy to work with.
Charles H. | Feb 2021
Felt supported and my questions were always answered quickly.
Stephanie G. | Feb 2021
Transparency and Promptness
Lauren R. | Jan 2021
Best rates and great customer experience
Anand E. | Feb 2021
Lexi M., my mortgage counselor, was wonderful!!!
Cassandra T. | Sep 2020
The support & communication was outstanding
Marcus L. | Dec 2020
They were very helpful through the entire process!
Steven M. | Jan 2021
Lexi was very responsive and patient in explaining to me various moving parts. She kept me posted on any potential delays and next steps.
Miteshkumar T. | Sep 2020
I've refinanced twice with GR and had a great experience both times!
Timothy G. | Dec 2020
Professionalism, good rates and a transparent process.
Patrick C. | Jan 2021
Lexi was absolutely fantastic from start to finish. She was so helpful in guiding us through the whole process and was always available for a call/email and was also VERY prompt in returning calls/emails. We will absolutely be using her again when we purchase our next home and continue to preach the gospel of Guaranteed Rate and Lexi.
Laurissa H. | Nov 2020
The process was smooth and easy!
Thomas G. | Jan 2021
Consistent and good customer service.
Pleshette M. | Aug 2020
Overall good experience. Lexi did a great job.
Nathan B. | Sep 2020
My loan representative Lexi was outstanding and went above and beyond. The process was very easy.
Christine U. | Nov 2020
Great service and ease of experience.
Stephen B. | Dec 2020
I appreciated Lexi and the notifications along the process.
Sharon W. | Jan 2021
Lexi gave us great customer service. She fully explained everything, answered all of our questions, and was patient with all of our last minute question phone calls.
Shavonna L. | Aug 2020
Lexi was extremely helpful and always polite in answer my questions
Ginger P. | Sep 2020
Everything went smoothly, quickly and they were very good communicating throughout the process. They were always on top of things every step of the way and we were under a tight schedule.
Jeffrey W. | Oct 2020
I was pleased with the terms of the loan.
Terry D. | Nov 2020
Everything went very Smoothly. Lexi Mpistolarides was very helpful in her explanations, keeping me updated on all the steps and very quick to respond to my emails.
James B. | Dec 2020
Considering this process is not exactly fun or easy normally, Guarenteed Rate’s staff communication, tools/tech, & customer service really made this a pleasant experience.
Steven B. | Jan 2021
Knowledgable and quick service.
Daniel O. | Jul 2020
Every single person I worked with was amazing, they answered all my questions and made me feel so much better and more confident about our first home buying process
Taylor H. | Jul 2020
Because of the service I received from Alexis Mpistolarides
Mark B. | Jul 2020
This is the 4th mortagage I have done. This was the easiest of the them by far.
Sandra H. | Jun 2020
Good rate and service. Easy to complete loans docs.
Bryan W. | Jun 2020
This experience was so much better than my previous dealings with another representative from Guaranteed Rate.
Vanessa C. | May 2020
Alexis Mpistolarides was great to work with - made sure we knew what was happening all the time and answered all our questions with a great attitude! All of the team involved with our refi were excellent.
Chester C. | Jun 2020
How hard my coordinator and loan officer worked to get me to closing was beyond astounding.
Jaime L. | May 2020
quick response. Ease of uploading documents. competitive rates
Shaun S. | May 2020
Lexi never missed getting back to us promptly every step of the way...keeping us informed, answering our questions, etc. With the industry as busy as it is, and then the Covid-19 turning everyone's world upside down, she was always at the top of her game. Really appreciated it!
Robert W. | Apr 2020
Easy, convenient and great customer service with Lexi
Julia R. | Feb 2020
My mortgage specialist Alexis Mpistolarides did everything in her power to make the whole process run smoothly and closed within our very short timeline.
Odell H. | Jan 2020
Your employees....all so helpful and friendly.
Roberta G. | Jan 2020
Alexis, was amazing. Walked us through the whole process and was able to explain everything in terms we could understand. Plus very friendly.
Jeffrey M. | Dec 2019
Guaranteed Rate was an easy, stress-free process from beginning to end. Lexi Mpistolarides in particular was extremely helpful.
Courtney G. | Dec 2019
This was my first time buying a home, and the whole process was extremely easy.
James A. | Dec 2019
Lexi. Her kindness, friendliness and knowledge made the difference.
Suzanne B. | Dec 2019
Everything went smoothly and everyone was very helpful
Sally B. | Nov 2019
Everything went pretty smoothly.
Jason Y. | Nov 2019
The process was easy and fast. Lexi was with me every step of the way, so I had one point of contact through the entire process.
Yolanda W. | Nov 2019
Great customer service and easy way to get a mortgage.
Kathleen V. | Nov 2019
Smooth process. Documentations asked up in front. Lexi was patient in answering my questions and worked with me
Sashisekharan S. | Oct 2019
Lexi and Stephanie were awesome! They were with me through every step of this process. Any question I had they got back to me immediately with a response.
Kenya K. | Sep 2019
Our loan officer Lexi was fantastic. She was on top of everything and answered every question we had. She was easy to reach and extremely knowledgeable. Having dealt with other mortgage companies in the past, we can honestly say that Guaranteed rate is easily the best one. Lexi set the tone for the entire process. You are very lucky to have her. She is very good at what she does. Scott and Debbie .
Scott F. | Aug 2019
Sirs-- If I were able to 'rate higher' or 'recommend more strongly'? I would have. Will be sure to recommend both Guaranteed Rate (and Lexi Mpistolarides personally) with anyone I discuss mortgage lending or loans of any kind. This was by far the best lending experience for myself and my 'better half'. Thanks (and thanks Lexi!) and regards.
John W. | July 2019