What people are saying... What people are saying... Back to profile
current business went just as well as my prior experience.
Jerome S. - Durham, NC | Feb 2022
Every question I had was answered. The team kept me informed through the process and accommodated my closing when I was out of town on a business trip
Andrea N. - Mooresville, NC | Feb 2022
I gave this rating because my loan officer was responsive with any issues and provided feedback.
Craig N. - East Orange, NJ | Feb 2022
Most professional, friendly, and caring team I have ever had the privilege to work with.
Deborah F. - Wilmington, NC | Feb 2022
Mostly due to the help I received from Amber Awin throughout the process. She and her helper Patricia smoothed the way on everything.
Gary G. - Manhasset, NY | Feb 2022
Personalized experience. Amber explained everything in a super efficient manner. We were in great hands! Thank you.
Muhammad M. - Coral Gables, FL | Feb 2022
Quick and professional support and easy process with no cash to close and decent interest rate
Jason G. - Savage, MN | Feb 2022
They were clear, honest, and up front with all the details needed for the refinance.
Alexander A. - Fort Wayne, IN | Feb 2022
Amber and her team were fast and professional with great response time to any question/concern
Brian J. - Arden Hills, MN | Jan 2022
Because they helped us out and got us money we didnt know we had.
Joshua B. - Plattsburg, MO | Jan 2022
Any time I had a question their response was quick and using the portal was a big plus.
Alonso I. - Chicago, IL | Dec 2021
I’ve always had great experience with them and Amber Arwine
Lacey D. - Shorewood, IL | Dec 2021
The team was great handling my refinance
Alonza D. - Long Beach, CA | Nov 2021
The service I received was amazing. The communication was great!
Alan G. - Castle Rock, CO | Nov 2021
The whole team was very attentive, responsive, and helpful with all of our questions, and spent the time needed to make sure we were taken care of.
Tiffany S. - Williamson, NY | Nov 2021
GR made the transition very smooth and I appreciate that. I also had good communication from Amber Arwine the entire time.
Jack Z. - New Braunfels, TX | Nov 2021
All went very smoothly. Very pleasant service as well.
Paul D. - Durham, NC | Oct 2021
Super easy to work.with, and makes the process simple
Lucas H. - Hurst, TX | Oct 2021
Smooth transaction from start to finish. Easy and secure portal to upload docs.
Ryan K. - Phoenix, AZ | Oct 2021
I'm a repeat customer. Always had a good experience.
Vincent A. - Crown Point, IN | Oct 2021
Amber and her team were great to work with and everything sailed through very fast.
Ronald C. - Rosemount, MN | Oct 2021
Very good service from my first contact to closing the team worked well together and explained what they were doing, why they were asking for certain documents and delivered the end results. A new Loan.
Scott H. - Phoenix, AZ | Sep 2021
Have worked with GR three times now and each time has been very easy and customer friendly.
Robert B. - Denver, CO | Sep 2021
SUPPORTIVE, DEDICATED, KNOWLEDGABLE, FAST, RESPECTFUL, AND MANY MORE
Mahzad A. - Skokie, IL | Sep 2021
Amber and staff we're easy to do business with. Great communication and very knowledgeable.
Ginger F. - Rochester, MN | Sep 2021
Amber and her team are always ready to assist and make the process very easy.
Erica U. - Port Saint Lucie, FL | Aug 2021
Great rates, great service!
Zachariah C. - Portland, ME | Sep 2021
Amber and team are great to work with. It was very easy to get through the process
Nicholas Y. - Glen Ellyn, IL | Aug 2021
Great communication and support from Amber, Jack, and the team. Competitive rates including origination fees, and a transparent process.
David H. - Boston, MA | Sep 2021
Amber Arwine and her team are great! I've already reccommended people to them before; they were the main reason I came back to Guaranteed Rate for my refi
Patrick L. - Streamwood, IL | Aug 2021
Amber Arwine and her team were excellent to deal with and make the process easy and seamless. Can't say enough great things about the customer service and attention to the customer.
Celia B. - Nashua, NH | Aug 2021
Great communication. Process was simple
Ryan S. - Downers Grove, IL | Aug 2021
great service for all involved
John S. - Fort Lee, NJ | Aug 2021
The process was very easy with lots of support
Paul S. - North Attleboro, MA | Jul 2021
Timely Responses, Understood my needs and met my expectations.
Rebecca L. - Bunnell, FL | Jun 2021
Second time using& had a Great experience, Already recommended to family who was getting the runaround. Their going thru the process of buying now thru you.
Patrick C. - Ontario, NY | Jun 2021
People are friendly and helpful
Robert D. - Fort Morgan, CO | Jun 2021
Great product, great people and easy!!!
Michael R. - Bedford, NH | Jun 2021
Everyone was super kind and considerate. The process was easy and they were very quick in response to answer any questions I had.
Raymond M. - Fort Mohave, AZ | Jun 2021
Best rate and service I have found.
Eric G. - Tucson, AZ | May 2021
Amber and her team were fantastic to work with. Responsive to queries.
Marco Y. - Chicago, IL | May 2021
Great communication and help throughout the process
Stacey G. - Apex, NC | May 2021
Very helpful - knowledgeable
Marianne D. - Poughquag, NY | May 2021
Ambers Team was great to work with and was able to get everything setup very quickly.
Matthew G. - Fort Wayne, IN | May 2021
This is the third time I have dealt with GR and its been great every time.
Scott B. - Tampa, FL | May 2021
Speedy service, prompt & friendly response, fair rates.
Neelesh B. - Charlotte, NC | May 2021
the way amber arwine, manage all the process was exelent
Juan G. - Orlando, FL | Apr 2021
Excellent service. Very professional people
Jeremy H. - Plainfield, IL | Apr 2021
Very helpful and nice. Made the process very easy.
William S. - Roanoke, IL | Apr 2021
Everything went really well. The communication was seamless.
Jay P. - Pine Island, MN | Apr 2021
My agent Amber Arwine, was very responsive as was the rest of her team. I also felt that she was able to find the terms that worked for me.
Lori L. - Weymouth, MA | Apr 2021
Great service and helpful staff.
Kenneth N. - Evanston, IL | Apr 2021
The process was easy. Everyone I worked with was very responsive. This is my second refinance with Guaranteed Rate.
Mark B. - Millersville, MD | Apr 2021
Because everything went smoothly. I provided everything that was required and there was nothing unexpected that happened.
Marisol C. - Stanhope, NJ | Apr 2021
It seems that we had to provide some info multiple times.
Russell P. | Mar 2021
Everyone was easy to communicate with, and managing documents was easy.
Kimberly D. | Mar 2021
Ambers team was always quick in their responses and had the right answers.
Ricky H. | Mar 2021
Very responsive, efficient and easy to close my refi.; Amber Arwine and her entire team were fantastic!
Ralph M. | Mar 2021
Everyone was very attentive and easy to interact with.
Andrew O. | Mar 2021
Made the refi process so easy during the pandemic.
Molly W. | Mar 2021
Overall good communication and service.
Jonathan W. | Mar 2021
Very easy to work with, prompt reply to questions, clear, quick document signing process.
Roger S. | Mar 2021
Customer Service, Ease of completing the process
Ryan J. | Mar 2021
Amber and the team made it a very smooth process for me.
Paula D. | Mar 2021
Easy process, great responsiveness, did what they said they would and numbers backed that up
Michael G. | Mar 2021
You were always available or got back to me when I had questions or needed clarification
Wendy M. | Feb 2021
Professional, friendly service. Ease of use to refinance.
Samuel B. | Feb 2021
Great customer service, and I received a good rate on my refi
Michael H. | Feb 2021
Great communication, smooth process
Benjamin B. | Feb 2021
I felt that their customer service was outstanding. They completely explained every step of the process and they responded quickly to my phone calls.
Raymond C. | Dec 2020
Fast, friendly, helpful, prompt response to questions.
Thomas C. | Feb 2021
Great customer service. Amber Arwine and her team are highly responsive.
OLALEKAN O. | Nov 2020
The representatives at Guaranteed Rate were transparent and easy to work with. The entire process was painless.
Cesar M. | Dec 2020
Amber Arwine was very pleasant to work with.
Susan S. | Nov 2020
Easy, fast, convenient. Our advisor was very accommodating
Landis H. | Dec 2020
Everyone was so helpful and professional
Denise P. | Nov 2020
Customer Service Oriented, great team of support personnel to help
Adam R. | Aug 2020
This is my second time using guaranteed rate and I will return again if we need any future needs. The staff is awesome and the online process is easy to follow.
William W. | Nov 2020
PROFESSIONAL, CURTIOUS AND HARD WORKING
Thomas J. | Dec 2020
3rd successful processes with Guaranteed Rate
Christopher B. | Nov 2020
It was a great experience. Amber did a great job helping us out.
Christopher A. | Dec 2020
I love working with Amber and her team. They’ve been terrific every time!
Michael H. | Jan 2021
They made the overall process real easy. Professional and courteous staff all the way around.
Brandon C. | Aug 2020
The staff did an amazing job.
Brittany C. | Oct 2020
Amber Arwine and her team went out of their way to ensure my refinance was finalized at the rate originally promised.
Carl U. | Nov 2020
Amber and team were very easy to work with and always available to answer questions that I had.
Jennifer J. | Dec 2020
Always high quality customer service. Everyone is very helpful, they explain everything, the rates and fees are very competitive. I''m a second time customer. I''ve already recommended Guaranteed Rate to a friend.
Rolanda R. | Jan 2021
any question was always answered on time and i got a great rate on my refinance
Rosalva A. | Aug 2020
I referred over 20 people, who are currently working with GR.
Larry F. | Sep 2020
Excellent service start to finish from Amber Arwine
Clinton D. | Oct 2020
Always easy to work with and things get done in a timely manner
Conrad S. | Dec 2020
This is the most trouble-free loan process we''ve ever gone through.
Margaret M. | Jan 2021
Extremely helpful and informative, as well as low rates.
Walton H. | Jul 2020
Mostly happy with everything.
Belinda S. | Aug 2020
Ease of process and integrity of personnel.
Tod H. | Sep 2020
Process was quick and easy
Jessie J. | Oct 2020
Amber Arwine and her team were fabulous to work with. They kept me updated throughout the process.
Ellen L. | Nov 2020
Amber Arwine and her team made the process seamless and painless. Everything was handled online and I was updated as progress was made on the Re-finance. No hassles and very easy!!
Celia B. | Dec 2020
Very responsive employees + smooth process
Jongbin L. | Jan 2021
This is 2nd time I have used them and both times has been fantastic to deal with. Amber, Jack and Brian and Tara where all a pleasure and prompt and knowledgeable!
Paul P. | Jul 2020
Of course because I work here as well and I know how hard everybody works. I had a great experience with my refinance.
Lori J. | Jul 2020
The staff responded to any questions right away.
Donna P. | Jul 2020
Your team worked hard and took amazing care of me!
Nathaniel M. | Jul 2020
Great customer service, good rates, smooth transaction
Willow F. | Jun 2020
I've dealt with Guaranteed Rate 4 different times and each time it's better
Lacey D. | Jun 2020
they kept me informed on the progress and the whole process was easy
Elmaran J. | Jun 2020
The very best refinancing people Amber & Jessica to deal with. and get the loan completed .Top notch team.
MARK M. | Jun 2020
Very attentive and responsive
Dora H. | Jun 2020
The process was very easy to navigate with Amber and her team.
JOHN G. | Jun 2020
Everyone has always been extremely helpful, efficient, and communicative.
Emily D. | Jun 2020
This was my second time working with Amber and her team at Guaranteed Rate and I have appreciated the availability and assistance I received from her and her team.
Jennifer C. | May 2020
Amber Arwine and her team work to ensure the customer is taken care of. She always follows up and works hard to do the right thing.
Michael R. | May 2020
Amber was awesome, helpful but can improve in response time
Brian F. | May 2020
Excellent service, great terms.
Robert S. | May 2020
I gave GR that rating because the team I worked with was amazing. They made the process extremely easy and answered all my questions.
Nicole B. | Apr 2020
Process was smooth and fast. Great service by my loan officer and her support staff
Scott R. | Apr 2020
Super easy smooth process, I was updated and informed the entire time
Christopher N. | Apr 2020
They made the process easy and were very helpful through the whole process.
Angela L. | Mar 2020
Very much appreciated that GR made it right for me after an administrative error delayed my closing. WITHOUT any hassle.
David S. | Mar 2020
From the start Amber went above and beyond from taking my call on her vacation to making the lock process easy. Then it went to Mrs Mueller who made it obvious to me why she is consistently the top processor in the company. Alex reached out several times during the process to check in as well which was great. All in all it was the best loan experience I've ever had!
Justin F. | Mar 2020
Amber Arwine made the refi very smooth and easy.
Mark F. | Mar 2020
Guaranteed Rate is a VERY hard-working, aggressive, professional and determined company to work with when going through the home buying process.
Gregory E. | Mar 2020
Great service from the team. Fast responses and great follow up.
Robert Z. | Mar 2020
Since I work at GR I would certainly recommend GR, however, I was not happy with the process I experienced. I really never knew if processing needed something more. Plus, Since I could see rates I asked Amber to float the rate down and she never did. My rate should have been .25% lower if she would have reacted as I wished. She could have extended the lock and then float the rate down.
Betsy A. | Mar 2020
The entire process from pre-approval to closing was relatively easy.
Alisa M. | Mar 2020
Amber Arwine and coworkers were very knowledgeable, kind and easy to work with. Emailed questions were responded to immediately.
Joanne R. | Mar 2020
Great company to work with and 100 percent online
Ronald M. | Mar 2020
CTC very quick. Communication clear
Amanda C. | Mar 2020
Buying a home, especially your first one, can be a very intimidating experience. But Guaranteed Rate was very supportive, determined and hard working when it came to closing on my first home. They worked EXTREMELY long hours and was ALWAYS available for any questions that I needed answered. Words alone cannot fully describe how appreciative I am of Guaranteed Rate.
Gregory E. | Mar 2020
They worked with us. It was not easy for them because we didn't have computer so it was slow.
Margaret S. | Feb 2020
I had a excellent experience.
Ricky H. | Feb 2020
Amber and her team did an excellent job and made the home buying process smooth and seamless. Great job!
Charles H. | Feb 2020
Thorough service, reliable with quick returns regarding inquiries for information along with requests and clarifications from me.
Steve M. | Feb 2020
Attentive to detail. Fast and thorough
Romeo A. | Feb 2020
The service was exceptional! Working with both Amber Arwine and Jack Callahan was smooth. Both were very knowledgeable and quick to respond to our questions. Dealing with moving or buying a new home is stressful. Both Amber and Jack ensured we understood information given to us. They worked very hard and a few late days to help us. We have no complaints at all! We work in a customer service field and Jack and Amber both met our high standards. Thank you!
Fernando B. | Feb 2020
Amber was amazing! She went above and beyond to get the loan approved and funded. The rest of the team was efficient, helpful and responsive.
Pamela B. | Jan 2020
Easy Processes and very knowledgeable
Davie H. | Jan 2020
I appreciated the discount through work and the process was easy.
Christine K. | Jan 2020
Overall all they are professional, easy to deal with, are quick and seem to truly care about the client's satisfaction.
Suzanne M. | Jan 2020
It was easy, straight forward, and had a good price. I also found the entire team to have a high degree of integrity and strong moral fiber. This is the second time I used guaranteed rate, and it went exactly as I expected.
Joseph D. | Dec 2019
Very responsive loan officer and team with competitive rates.
Noah C. | Jan 2020
Amber and her team are very good and the transaction was done quickly. Very professional.
Edward D. | Nov 2019
They kept all of their promises
Merrill H. | Dec 2019
Response time is excellent. Explanation given at each step.
Hannah B. | Dec 2019
The team I worked with was extremely helpful; Amber's team was the reason I chose Guaranteed Rate over other Lenders
Patrick L. | Dec 2019
Service was quick and easy! I'm very satisfied!
James J. | Dec 2019
Great customer service and customer experience!
Michael H. | Nov 2019
Very easy and efficient.
Kathleen L. | Dec 2019
Very easy and efficient.
Kathleen L. | Dec 2019
Great customer service and customer experience!
Michael H. | Oct 2019
They were communicative and made the process so seamless throughout. We know we had an interesting case but it didn't feel like it w/ Guaranteed Rate!
Axhi S. | Nov 2019
Amber and her team are very good and the transaction was done quickly. Very professional.
Edward D. | Nov 2019
Fabulous service.
David M. | Nov 2019
Process is straight forward...very easy for a customer....online tools are simply superb....GR got great team who are committed.
Sridhar S. | Oct 2019
Communication and simplicity of the process
Lacey D. | Oct 2019
cause y’all were awesome
Rachael K. | Oct 2019
Everyone was very helpful through our refinance process
Robert B. | Oct 2019
Everything has been extremely simple and whenever I have questions they are prompt to answer and explain.
Emily D. | Oct 2019
Responsive, thorough, nice....
Cory T. | Sep 2019
Very friendly staff that got work done quickly
Jonathan O. | Sep 2019
They really went above and beyond in accommodating our needs
Kenneth L. | Sep 2019
Amber and her team, Jack, Tara and Rob were very friendly and helpful. They were very proficient when it came to informing me throughout the entire process of our loan. All my questions were answered quickly. I had a great experience and definitely would recommend Guaranteed Rate. Thank You Amber.
Joselito D. | August 2019
Amber's team was amazing. Amber and Stephanie kept me informed at all time. They responded to my questions or emails promptly. I feel like I was the only customer because they are available to help me at anytime. I believe that this is the third or fourth time I got help from Amber. I had good experiences working with Amber every single time! Communication between the lender and customer is the key. I wanted to know the progress of the loan and what we were waiting for. Amber and her team definitely hold the key to make the refinance smoothly. I am so grateful and blessed that Amber's team can help me even though we have never met!
Chungwei G. | August 2019
Always a pleasure working with Amber. The refi was done quickly and efficiently.
Denise C. | July 2019
I hate to re-finance and everyone I dealt with at Guaranteed rate made it the easiest re-finance I have ever done thanks
David F. | July 2019
Amber and her team made it so easy. I used her originally and again for a refi.
Scott B. | April 2019
Anyone who is looking for a mortgage and a trusted institutions like Guaranteed Rate should not let the new rules discourage you to apply. My loan officer and her team were AWESOME and made me feel special. With new rules and requirements there are bound to be bumps in the road but the team of Guaranteed Rate was there for me. Again, I was part of their team and together we moved forward; working together and I was able to get my loan approved. Thank You Guaranteed Rate and the GREAT TEAM!
Heriberto P. | April 2019
My load team of Amber Arwine, Tabitha Drevetzki, Tara Mueller and David Mazanek were OUTSTANDING!!! I had a hard end date to be out of my rental. We considered buying an RV and living in that for a while to save up money when one of my friends recommended the Lending Tree, which hooked me up with Guaranteed Rate. I never expected to be a homeowner and definitely not under these circumstances. I had no idea what I was doing, and this team made it easy and explained any question I had without making me feel ignorant. Tabitha went out of her way to email me after hours to keep me updated on the appraisal, and my house closed exactly on time! There was not one hiccup in my experience and my family, and I are thrilled with our new home! Thank you!!
Leslie B. | March 2019
Amber and her team went above and beyond to ensure a smooth process, despite issues coming from the seller's side. They took time out of their day multiple times to ensure my questions were answered. Smooth process both times!
Deanna H. | March 2019
Amber and David and Tabitha were all very responsive and knowledge. Able to walk me through my first home purchase.
Erin R. | March 2019
The whole process was quick and easy! Amber was so friendly- her and her team helped me out and were readily available to answer any questions I had!
Emily D. | February 2019
I had the pleasure of working with several people from Guaranteed Rate. I must say Amber Arwine, and Tabitha Drevetzki went above and beyond their Duty. They have always kept it on a very professional level yet had a way of adding a personal touch to the business. Several times I felt like everything was against me, and I was going to give up on buying this house. Amber and Tabitha were always in my corner giving me the words of encouragement and the incentive to keep moving forward. I can honestly say I could not have gotten through this without them.
Patricia H. | January 2019
Getting the loan for our first investment property was made easy! All loan officers I dealt with were very knowledgeable and super nice and always either answered the phone quick or return my message quick! Thank you Guaranteed Rate!
Paul P. | December 2018
Amber Arwine and her team were AMAZING! They made a very stressful occasion easy!
Steven C. | September 2018
Very professional team. Was very good about keeping informed about the process. When an issue came up on the appraisal the team was proactive in helping resolve the issue in my favor. Thanks to all
Kenneth M | January 2019
Tabitha was always easy to reach and extremely helpful!
Allison L. | December 2018
The process was very easy. The documents needed were very clearly listed, and I was able to upload everything. All my e-mail inquiries were responded to quickly. All phone calls were returned promptly. The team kept me informed at every step and let me know who would be taking charge of each process. Overall it was a good experience. Purchasing a home can be very stressful, but the team was extremely responsive to all my needs, so it turned out to not be very stressful at all. I would recommend Guaranteed Rate to anyone wishing to mortgage a home
Jeanine S. | November 2018
Amber and her team were incredible to work with! She was able to offer a great rate, and her team was super communicative and easy to work with. The mortgage process is incredibly overwhelming, and they made it seamless, and now I am happily living in my new home!
Sarah D. | November 2018
Amber Arwine, Tabitha and David were really professional, easy to get in touch and answered all my question. Looking forward to working with this team again and again. This is just the beginning. Thank you guys keep up with good work.
Dardan S. | November 2018
Amber and her team always provide knowledgeable and efficient service. We have and will continue to use Guaranteed Rate for these reasons.
Lina U. | April 2018
The team of Amber, Tabitha,Tara, and Dave were excellent, very professional and easy to work with. Great job. Thanks again.
Edward D. | November 2018
The process was very easy and very fast. I was surprised how quick the loan got to underwriting. Loading documents online was simple and very convenient. I would recommend Guaranteed Rate.
Peter C. | October 2018
Amber and team were knowledgeable, flexible, and easy to work with. Would recommend!
William S. - October | 2018
I appreciated the help GR provided every step of the way!
Amanda N. - October | 2018
This process was made simple by the folks we had working on our loan, Amber, Tara, Tabitha and David all made the process easy. As I already said in an email they were all fantastic and Tabitha especially made all the difference when we got nervous and Amber wasn't available. Thank them for us. Amber Arwine - Tara Mueller - David Mazanek - Tabitha Drevetzki.
Matthew H. | October 2018
Everyone involved made the process seamless and very great experience.
Oluwarotimi S. | October 2018
The loan process went smoothly and Amber was very easy to work with.
David R. | August 2018
Amber Arwine and her team were very professional, courtesy, understanding, and helpful. No matter what question or how many questions I had they were always polite and quick to respond. I would definitely refer her and her team along with Guarantee Rate to others.
Joseph C. | August, 2018
Communication was always friendly and prompt. The issues I had along the process were quickly dealt with and the loan officer(s) were very accommodating and understanding. Thanks guys!
Jonathan O. | September 2018
Amber Arwine's team is amazing! I never felt out of touch with the team. They deserve a raise for their hard work!
Amanda M. | July 2018
I had a great experience with the Guaranteed Rate staff throughout the loan process.
Robert Z. | September 2018
Guaranteed Rate staff did everything possible to get my loan processed on time with no problems. I was extremely happy with every person I worked with.
Charles M. | August 2018
Amber Arwine and her entire team were excellent!!!! they were on top of everything and kept me notified I could have had a better team than hers I appreciate everything this company has done for my family and I would recommend to friends and family
Amanda M. - July | 2018
The loan process went very smoothly. Everyone was easy to work with and knowledgeable which made the process easy and pleasurable. It closed quicker than i expected. Thanks to all.
Elizabeth P. | July 2018
Great experience. All of the members the team were professional, friendly, courteous and took the time to explain in detail any questions I had during the process. Very pleasurable and painless experience. An exceptional customer experience.
Steve R. - June | 2018
Great communication through the whole process. Everyone answered questions quickly and were very helpful. Made buying our first home pretty fun!
Hannah B. | June 2018
Amber and her team were a pleasure to work with.
Johannes V. | May 2018
My refinance was the smoothest I've ever done. My entire team was very curious and was always available for questions Thank you Again for being so great, that is why I work here.
Pamela T. | May 2018
Amber Arwine and her team are true home loan experts!
Joe P. - May | 2018
Amber and team did a fantastic job...seamless!
Donald P. | May 2018
Very easy, non stressful experience!
Jessica G. | April 2018
Amber and her team were awesome, they answered every single question I had (and believe me, I had a ton of them) very promptly, either via phone or email. Everyone told me getting a mortgage would be a hassle but you guys made it easy. Thank you very much.
Joseph C.- Bedford, MA | MAY 2016
I was very impressed with how fast, efficient and convenient the entire process was. I did not have to take a day off of work for my closing. The closer came to me in the evening. Amazing!
Juana N. - 10/30/2015
Amber and her team were excellent. My entire experience was smooth and efficient. Love the company and the efficiency. This is how you handle mortgages in the 21st century.
Mark L. - 3/21/2016
I just wanted to send a Thank You out to you entire Team! My experience was very gratifying and nothing like the horror stories that I have heard from my friends about their mortgage process! I am a huge fan of Guaranteed Rate and I have already recommended you to anyone that will listen!
Misty J. - 2/16/2016
My Loan Officer, Amber Arwine, and her team were professional, responsive, accommodating, and very knowledgeable. Overall my experience with Amber and her team was one of the best I've ever had!
Tracy G. - 3/8/2016
Amber and her team were prompt, efficient, professional every step of the way.
Antoinette G. - 3/30/2016
Amber and her team were excellent. My entire experience was smooth and efficient. Love the company and the efficiency. This is how you handle mortgages in the 21st century.
Mark L. - 03/21/2016
Everyone on Amber Arwine's team was very accommodating and always answered my questions in a timely manner. Thanks again Team Amber Arwine for everything!
Susan M. – Saint Petersburg, FL | Dec. 2015
The staff was amazing and truly tried to meet my every request. Amber, Debra Mann (legal) and Monique especially deserve my praise for their hard work. Again, the people made this an absolute pleasure. I will highly recommend you Folks in the future.
Jonathan L. – Rego Park, NY | Sep. 2015
Amber Arwine is exceptional loan officer. She stay on top of the loan process to make sure things are moving well during the loan process.
Le D. – Tomball, TX | AUG 2015
Amber is unbelievably knowledgeable about loan programs, and when my appraisal came in lower than expected she still managed to get me the same deal and save me money. I am still ecstatic at the rate/program I received.
Jodi F. – Peabody, MA | Feb. 2015
Amber Arwine did an outstanding job and I couldn't be happier with her services. She was on point with everything during the loan process and provided me all the information I needed. I was amazed about how fast she would respond to emails. Even my Realtor was impressed. In addition, her whole team did a great job as well. I honestly couldn't be happier with the outcome.I have referred a couple people at work already.
Mathew B. -- Lavernia, TX 10/28/2014
Amber Arwine was terrific! She was responsive, honest, and on top of things! Amber was extremely professional and customer-friendly!
Paul M. -- Chicago, IL 7/17/2014
“I had a great experience. We had great timing throughout the transaction and locked in when rates were at their lowest. My loan officer, Amber Arwine, was pleasant, knowledgeable about the programs and easy to work with. I would definitely recommend Guaranteed Rate to all of my friends and family!”
Christopher N. – Boston, MA – 6/2014
Amber was honest and trustworthy. She was also well prepared and an excellent communicator!
Angel R.
Amber was very thorough and professional.
Koshan A. - January, 2014
“I worked with Amber Arwine at Guaranteed Rate. As a first time home buyer let me just say I was pretty much clueless on how to go about making my dream home happen. Amber took me through the process and made sure I was comfortable the entire time. In a situation where it was hard to tell who was looking out for my best interests, Amber never failed to impress me with how she took what I wanted and made it happen. She was great at assessing the situation and finding solutions to problems before they become disasters. I could not have asked for a better person to work with!”
Adam S. – Chicago, IL – 2/2014
"Guaranteed Rate was recommended by several people on some of the Real Estate Investment online groups I frequent. I was reluctant to go with non-local lender, but GR gave me far better rates, and ultimately better service, than local brokers I had dealt with previously. Great Service!"
Jeffery H. -- Pelham, NH. -- 11/2013
"Amber was outstanding--she was attentive, honest and knowledgeable--I loved being treated like a client! Once I was able to get all the documents in--we closed very quickly and quite smoothly! Wonderful experience!"
Barbara A. -- Downers Grove, IL. -- 10/14/2013
"Amber was great in reaching out and making sure my questions were answered. I needed more explanations initially on what the documents were, like what they meant and everyone was great talking me through the process. I loved how quick the process was and that they were available to answer questions whenever I needed without having to deal with long lags in time before getting an answer."
Veronica D. -- Chicago, IL. --- 9/24/2013
Amber was very easy to reach and relayed information regarding the loan process in a timely manner.
Sam A. 7/29/2013
Amber went above and beyond, was very thoughtful through the process and went out of her to appeal the appraisal.
Vincent B. 7/10/2013
Amber is tremendous -- knowledgable, responsive, and a balance of "calm" but yet still appropriately urgent.
Kevin K. 7/2/2013
Amber Arwine was very attentive and supportive and helped me facilitate the complicated process from start to finish.
Gary S. 7/1/2013
This is the third time I have used GR and it has been a great experience every time.
Zachary B. - Chattanooga, TN | Mar 2023
My Loan Officer Amber Arwine was the absolute best to work with. Entire process was extremely easy.
Kim B. - South Amboy, NJ | Aug 2023
Much better experience this go round verses last time. So very happy.
Alex W. - Deltona, FL | Sep 2023
Amber Arwine is very professional and knowledgeable. We will recommend Amber Arwine to friends and colleagues.
Duane H. 5/13/2013
Amber Arwine and her team are incredibly efficient. They got us approved and closed in 2 weeks from start to finish. We have used them for several transactions and will continue to do so!
Alexis B. - Grosse Pointe Farms, MI | Feb 2023
Very good team, smooth easy process
Jerome J. - Dover, DE | Mar 2023
Our agent, Amber Arwine, was fantastic.
Samuel O. - Chicago, IL | May 2023
Best rate; and easy access to representatives via phone and via email.
Miguel S. - Houston, TX | Aug 2023
The commutation was easy and informative
Andrew L. - Savannah, GA | Sep 2023
Guaranteed Rate took over my process from another Lender seamlessly. They operated effectively as a team, was very transparent, knowledgeable and made what could have been an extremely stressful situation quite exciting and enjoyable.
Kathy R. - Troy, MI | Oct 2023
Everything went really well and my primary contact (Amber Arwine) was supurb.
Louis N. 4/17/2013
Guaranteed Rate is great to work with - professional, knowledgeable, thorough, and friendly! My representative was honest and straightforward. She gave the right advice; invaluable. I would definitely recommend her and Guaranteed Rate!
Nhu T. - Chicago, IL | Nov 2022
they did everything to get our loan to closing as it was a difficult challenge.
Larry S. - Antioch, TN | Feb 2023
Always easy to work with (3rd mortgage/refinance in the past 4 years).
David S. - Spring Branch, TX | Mar 2023
Amber and her team were excellent, professional and patient. They helped me throughout the whole process.
Natasha B. - Far Rockaway, NY | May 2023
Great communication great rate have already referred multiple ppl
Daniel G. - Astoria, OR | Jun 2023
Great rate. Fast and flexible.
George R. - Juneau, AK | Jul 2023
the assistance i recieved was more than i could ever ask for, the team that was assigned to be answered all my questions and more
Rafael E. - Chicago, IL | Aug 2023
The application process was easy. It was very easy to submit documents. The interest rate was great. Overall it was a very quick and easy process.
Lucia L. - Spring, TX | Sep 2023
Very satisfied with my loan
Alan K. - Fort Pierce, FL | Oct 2023
"Amber and her staff were very helpful and kept me apprised of every issue immediately, as well as took the time to explain everything and answer all of my questions."
James McG. -- Chicago,IL --- 4/8/2013
wonderful customer service, all questions answered fast
Corinna P. - Jacksonville, FL | May 2022
The process was easy and painless.
Amber M. - Stevensville, MI | Jun 2022
I thought Amber and her team were fantastic with helping us navigate our loan. They were knowledgeable and quick to respond to our questions.
Katherine L. - Chicago, IL | Nov 2022
My loan officer was incredible, from start to finish.
Aaron K. - Las Vegas, NV | Feb 2023
Amber Arwine and team moved quickly, and kept me informed as best as possible.
Danielle C. - Palm Bay, FL | Mar 2023
Amber and her team made it a easy process
Leciton A. - Hudson, NY | Apr 2023
Outstanding customer service and ease.
Joel H. - Fort Drum, NY | May 2023
They were very patient with us and helped us understand how to go about buying a house and getting the mortgage.
Leah P. - Chestertown, NY | Jun 2023
My experience was very positive, and Amber and team were very helpful working with us throughout the process.
Fady I. - Cranford, NJ | Jul 2023
Things were pretty smooth. Probably some small areas for improvement, but nothing crazy.
Matthew D. - East Bridgewater, MA | Aug 2023
Very easy to work with- I appreciate the “to-do list” of items necessary to close. Very well organized.
Jeffry A. - Kingston, PA | Sep 2023
I was working with another mortgage company previously. They dropped the ball somehow on their end and less than two weeks prior to closing they jacked my rate up over 1.1% more than the estimate. I looked online for who the best mortgage company and Guranteed Rate was listed. I reached out, Amber contacted me less than 24 hours later and we were able to close on time. That is awesome.
Allison D. - Naples, ME | Oct 2023
“Amber Arwine closed my client's loan seamlessly and quickly. She had 100% communication with our mutual client and me at all times throughout the process. It was great doing business with you Amber! More to come soon!“
Michelle C., Realtor – Chicago, IL – 8/2013
GREAT SERVICE/GREAT PERFORMANCE!!!!!!!
Heriberto P. - Hobart, IN | May 2022
Delivered what was initially said
Glenn R. - Emerald Hills, CA | Jun 2022
Excellent service and communication.
Bruno . - Pelham, NH | Oct 2022
Because they worked with me to close on the property in the time frame that I needed
Jennifer P. - Houston, TX | Nov 2022
Amazing service! The whole team was easy to work with and the process was seamless.
Levi N. - Basehor, KS | Feb 2023
Group of employees Amber, antonio & Patrick were top notch and very helpful.
Cullen D. - Rye, NH | Mar 2023
OMG fist off I would like to say Amber was very professional and honest from start to finish. Amber and the rest of the team were on point and move things along very quickly!! I was closed in 9 days. You guys beat Mr Cooper’s interest rate and the process ran more smoothly than before. I will definitely use guaranteed rate again.
Katinka L. - Lagrange, GA | Apr 2023
Amber did a great job explaining and walking me through the process
Ahmed M. - Marietta, GA | May 2023
Amber Arwine and her team worked hard to get my loan closed within less than 20 days start to finish. It was seamless from my end. Though I had to get my side done quickly too, I felt supported and guided to make it effortess.
Russell J. - Baneberry, TN | Jun 2023
Everyone was easy to deal with, communication was great.
Sean C. - Deltona, FL | Jul 2023
Amber and team were quick and ensured we were on schedule!
Angela E. - Colorado Springs, CO | Aug 2023
Smooth process, very helpful and available personnel.
Jeffrey B. - Newcastle, ME | Sep 2023
Working with Amber Arwine. She was fast, responsive and incredibly helpful through the whole process. She helped me find the best rates and walk me through the process with her team. I would steal her for my own practice if she was in medicine. Great to work with.
Jonathan H. - Moscow, ID | Oct 2023
Very effective team of advisors, got me ready to close in 5 days.
John L. - Rolling Meadows, IL | Nov 2023