What people are saying... What people are saying... Back to profile
Very communicative and responsive. No questions they couldn't help answer throughout the entire process. Not the best rates possible, but they certainly make up for that in their service and support
Joseph D. - Chicago, IL | Mar 2022
When our agent and attorney were having trouble getting results and humanizing our situation. Every member of the Guaranteed Rate made us feel heard and got results were the other parties failed.
Kristopher P. - Chicago, IL | Mar 2022
Excellent service across the board
Kevin B. - Prospect Hts, IL | Feb 2022
BECAUSE OF THE AGENT I WORKED WITH. HIS NAME WAS MATTHEW
E. N. - Lake Forest, IL | Jan 2022
The team communication and professionalism is one of the best.
Matthew B. - Chicago, IL | Jan 2022
the whole process was easy and smooth. everybody at guaranteed rate have been amazing to work with.
Sean S. - Elgin, IL | Jan 2022
They are consistent and do not miss a beat to ensure all personnel stays on top of your loan process.
Marcos E. - Chicago, IL | Jan 2022
They were extremely friendly and easy to work with. They made the process so stress free. They were always available with any questions that we had along the way. I would absolutely recommend them without a question!!
Brian W. - Hamilton, OH | Jan 2022
Very friendly and easy to work with; process leading up to and including closing was a breeze. FlashClose was amazing with closing done in a very efficient manner.
Jihae H. - Evanston, IL | Jan 2022
Everyone was super awesome in every way possible.
Nathan L. - Crestwood, IL | Dec 2021
Most exceptional service especially as a first time home buyer. Everyone on the team made the process easy and smooth and were extremely helpful and knowledgeable.
Christopher T. - Chicago, IL | Dec 2021
We have always had great experiences with Amir and his team/network. From the first call to the closing email, we have had nothing but smooth sailing. Even when there were hiccups or delays, the team is always focused on moving the process along and getting to closing in a timely manner and keeping us on track to do that.
Ian D. - Chicago, IL | Dec 2021
Great and fast services, provide good help and suggestions. Team is very friendly and professional. execellet experience!
Weiping L. - Frisco, TX | Nov 2021
Very patient representative being I am not very tech savy
Deborah L. - Chicago, IL | Nov 2021
Amir is personable and professional, his team is fantastic.
Bryan W. - Chicago, IL | Nov 2021
Exceptional customer service, fast closing, very responsive and communicative people.
Yike L. - Chicago, IL | Nov 2021
Clear, efficient and easy to follow process. Beat expectations.
Bolutife A. - Milwaukee, WI | Nov 2021
Very easy process and efficient knowledgeable team
Michael T. - Vernon Hills, IL | Oct 2021
Everyone was very helpful and explained everything as we went.
Matthew T. - Rolling Meadows, IL | Oct 2021
Easiness of working with the team and responsiveness.
Shane N. - Chicago, IL | Oct 2021
Very professional to work with clear communication
Latonya S. - Homewood, IL | Sep 2021
Great customer service. Thorough job
Adam H. - Skokie, IL | Sep 2021
Because Guaranteed Rate has made the home buying process so much manageable and they had great patience for someone who is a first time home buyer and were also so respectful of culture and was mindful of my background and extent of my parents involvement (parents wanted to join in on consultation phone calls, etc)
Vanida V. - Cicero, IL | Sep 2021
Team that worked with me were friendly and responsive. The process was generally smooth and easy.
Amy D. - Longmont, CO | Sep 2021
I loved how attentive and communicative the team was with me. They answered all my calls, emails, and texts in an incredibly timely manner. Everyone was friendly and knowledgeable. I also appreciated how there was consistency as far as requesting documents and reviewing them quickly to ensure I submitted the correct information.
Juanita M. - Chicago, IL | Sep 2021
Good rates, Efficient processes and clear communication
Stephen P. - Clarendon Hills, IL | Sep 2021
Fantastic lender. Took time to answer all my questions and walk me through the process.
Christopher C. - Chicago, IL | Aug 2021
Prompt response and great follow up
Moiz K. - Chicago, IL | Aug 2021
Seamless experience from start to finish.
Patrick S. - Chicago, IL | Aug 2021
I felt every person I worked with was incredibly helpful and knowledgeable.
Danielle O. - Chicago, IL | Aug 2021
Excellent customer communication, fair rates.
William M. - Oak Park, IL | Aug 2021
My team was amazing! The communication was excellent, and felt very supported during the process.
Linda F. - Chicago, IL | Jul 2021
Made the process easy to understand
Doreen H. - Chicago, IL | Jul 2021
Exceptional customer service and quick to close
Carol D. - Glenview, IL | Jul 2021
they made purchasing a home so easy and super fast.
Bridget R. - Chicago, IL | Jul 2021
Excellent service and care. Great communication. Timely responses to questions.
Brian C. - Chicago, IL | Jul 2021
Amir and his team were great to work with
Thomas D. - Chicago, IL | Jul 2021
The process was so easy. I loved how different people were responsible for each of the steps. The emails were very clear. The GR representatives were clear, kind and very helpful. I always felt supported. Thank you.
Trisha C. - Chicago, IL | Jul 2021
Guaranteed Rate did a wonderful job of reaching out consistently and constantly to make sure my closing experience went well with little to no issues.
Chelten C. - Chicago, IL | Jul 2021
The customer service was excellent, the entire staff we worked with were very diligent, helpful, and professional. They were quick to respond back to all email inquiries and they made the lending process a breeze.
Patricia P. - Chicago, IL | Jul 2021
Friendly, communicative, fast.
Julie M. - Chicago, IL | Jul 2021
Very professional, accomodating, prompt and friendly
Aldrin D. - Chicago, IL | Jul 2021
They were extremely helpful and knowledgeable, and I found that very reassuring as a first time homebuyer.
Elizabeth T. - Chicago, IL | Jul 2021
Amir and his whole team treated my girlfriend and I like family!
Justin H. - Bloomingdale, IL | Jun 2021
The online portal was really intuitive and made the process so easy. I felt that the team that helped me through the mortgage process was with me every step of the way. I received quick responses to my questions. The whole process was really smooth
Marissa M. - Oak Park, IL | Jun 2021
We were very happy with the service provided from Guaranteed Rate and the customer service especially.
Samantha F. - Chicago, IL | Jun 2021
Excellent customer service
Alison F. - Villa Park, IL | Jun 2021
Highly responsive, friendly team
John Z. - Chicago, IL | Jun 2021
As a first time home buyer, the process was daunting. Amir, Donna and the whole team patiently educated me about every step, advised me with their best insights and answered every question I had. I really felt like we were all purchasing the home together!
Gianfranco M. - Chicago, IL | Jun 2021
Everyone was very helpful and efficient! I was never waiting on replies or having to pester people to get information. I really felt like everyone on the team was extremely knowledgeable and helpful!
Betina F. - Chicago, IL | May 2021
Great customer service. On top of everything.
John A. - Chicago, IL | May 2021
Very positive experience. Portal for delivering info was easy to use. Process seemed very efficient unlike some of the larger banks. Also very competitive on pricing and were willing to match/beat other lenders.
Patrick Z. - Chicago, IL | May 2021
Overall the service was great. There were some instances of duplicate effort that seemed unnecessary, but everyone was very professional and courteous!
Robert P. - Chicago, IL | May 2021
Great customer service, walked me through every step of the process
Matthew G. - Chicago, IL | May 2021
I appreciated how responsive and personable each person I worked with was. The portal was also very educational, thorough, and easy to use. I consistently found relevant articles and material to use to learn about different lending options and real estate terminology.
Patricia J. - Chicago, IL | Apr 2021
We had a great experience from the very first phone call all the way through our closing date - everyone we worked with was professional, courteous, and always got back to us promptly.
Will G. | Mar 2021
The entire experience from start to finish was as smooth as one could hope.
Eric D. - Chicago, IL | Apr 2021
Guaranteed Rate provided excellent service, transparent communications, and a very thorough understanding of our needs and the best options for our refinance.
Ryan V. | Mar 2021
Excellent service, information and attentiveness.
Kevin M. - Chicago, IL | Apr 2021
Ease of file submission and communication. Process is streamlined from start to finish. Hand offs from one department to another are seamless.
John P. | Mar 2021
Great communication and easy process
Michael H. | Mar 2021
They were very easy to work with, always fast responses.
Robert H. | Mar 2021
Everyone was friendly, responsive, and extremely helpful.
Christena S. | Mar 2021
pretty quick turnaround and always responsive to all my questions
Vladimir S. | Mar 2021
My loan team was very helpful and very understanding. Great customer service.
Margaret O. | Mar 2021
Excellent service and very friendly staff.
Jerry K. | Mar 2021
Super easy to work with. Answered all questions. Smooth process.
Jamie N. | Mar 2021
You made it non-stressful. Everyone was patient and answered all my questions. All facts up front.
Holly J. | Feb 2021
Very easy to use and very helpful loan team!
Samuel K. | Feb 2021
Phenomenal customer service. Amir and his team were great and the process was streamlined and efficient.
Erik D. | Feb 2021
Fantastic to work with. Very responsive and hit our closing date!
Sarah W. | Nov 2020
No matter who I had contact with they were very professional and informative
Barbara Q. | Feb 2021
Amir Syed's entire team is amazing! From pre-approval to closing, I always knew the status of where I was in the process and they were very responsive to any question I had.
Rachel M. | Aug 2020
Great service, great people.
Patrick S. | Nov 2020
The team went above and beyond to get us across the finish line.
Berret T. | Aug 2020
Easy to work with, smooth process but took longer than expected
Jessica F. | Nov 2020
From start to finish Amir and his team put in the necessary work to make sure we closed on time
Oscar D. | Aug 2020
Efficient, knowledgeable, great communication, well organized
Julie S. | Nov 2020
The best service with the best staff. Made the process so easy and understandable.
Raghed N. | Aug 2020
Stellar team, consistent messaging, very proactive actions, altogether great experience.
Kelly D. | Sep 2020
Very responsive and transparent
Jennifer N. | Nov 2020
Because the employees looked out for my interest and guided me through the process
Raolat A. | Dec 2020
Easy process. Love being able to provide secure access to accounts so I don't have to keep uploading statements
Angela V. | Aug 2020
It was easy like Sunday morning
Jason B. | Sep 2020
Superb service and communication
Christabelle Andrea C. | Oct 2020
Good team of folks, Clear communicators, Accessible for questions.
Christina T. | Nov 2020
Each person I interacted with me was very good and responded quickly.
Kenneth C. | Dec 2020
Really great communication and easy to work with.
Jason K. | Aug 2020
The highly competitive rates for our mortgage and personalized service of the team were outstanding
Katherine L. | Sep 2020
Amir and his team made our first home buying experience as painless as possible.
Joel S. | Oct 2020
Great team, great knowledge.
Josiah M. | Dec 2020
The team I had was amazing. Specifically, I loved that Suzette reached out to me just to check how things were going and ensure the process was smooth.
Jason M. | Aug 2020
Amir and his team were amazing at carefully laying out the pros and cons of our financing options and then made the entire process very simple.
Brian H. | Sep 2020
Everyone tripping over themselves to help me, everything went very smooth.
Alistair T. | Oct 2020
Great team, easy to work with, and fluid process.
Cameron K. | Nov 2020
Excellent customer service!
Kishore Ar M. | Jan 2021
Amir and his team were A+ from start to finish
Kevin S. | Aug 2020
They were great. The customer service I received was phenomenal! No complaints.
Vanessa D. | Sep 2020
The group I worked with carried me along throughout the refinancing process
Olalere D. | Oct 2020
Communication from start to finish was amazing
Troy B. | Nov 2020
Great job. Good communication.
Thomas A. | Jan 2021
Everyone I spoke to was knowledgable and patient with all of my questions.
Sarah T. | Aug 2020
Easiness of working with each member of the team.
Syed N. | Sep 2020
Very efficient. Responsive.
Stela S. | Nov 2020
Throughout the entire process from Amir, Suzette, Adina and the rest of the great crew at Guaranteed Rate they made my process less stressful than anticipated. In addition, they assisted tremendously with any questions that I had.
Daniel M. | Dec 2020
The team was proactive the entire process of our refi. Really friendly and fast. Answered all our questions promptly.
Brian P. | Jan 2021
Everyone was very communicative!
Tyler B. | Jul 2020
great communication and excellent service
Devon R. | Jul 2020
Easy process, good customer service, terms/rates were in-line with my expectations.
Mark G. | Jul 2020
Quick, responsive service. Friendly staff.
Sean P. | Jul 2020
Everyone was so helpful and kind, the whole experience was educational and fast.
Lauren M. | Jul 2020
Always there and answered all my questions
Noe T. | Jul 2020
Because they were amazing. They made us feel confident and knowledgeable every step of the way.
Roger L. | Jul 2020
Everyone who ever contacted me was so easy to work with. My questions were always answered in a timely manner.
Leslie L. | Jul 2020
I am one of those clients that is very firm - knowledgeable - and sets my expectations from the get-go. Anything that deviates from that, especially careless mistakes, are not tolerated. Amir and his team understood this from the get-go especially based on my past experiance with another lender where I lost a significant amount of money. Amir and his team had fantastic follow through, communication, and tiny hiccups that did occur were remedied quickly. I commend their actions and their attention to my re-finance.
Beric W. | Jun 2020
Everyone on Amir Syed's team were very helpful and thorough with delivering info and follow-up.
Tangier H. | Jun 2020
They helped me with my first home mortgage and were great about following up with me two years later to refinance! Easy group to work with for this first-time home buyer.
Brett D. | Jun 2020
Because Amir's team is the best. Top notch customer service. Always there for quick answers.
Darren A. | Jun 2020
Great customer service and responsiveness; ease of the e-Closing
Jihae H. | Jun 2020
I've already made recommendations to friends.
Miles H. | May 2020
Because 11 wasn’t an option.
Michael M. | Apr 2020
Exceptional customer service. Walked me through the process in great detail, friendly and always available. I felt like Amir and team were holding my hand along the journey.
Benjamin M. | May 2020
Amir and his team had my purchase closed within the one-month timeframe, with no delays. They worked tirelessly to make sure everything was taken care of, and I had no surprises. They were so wonderful to work with!
Alena F. | Apr 2020
Found me a good rate and clearly articulated my needs. I always enjoy working with Amir and his teams.
Ryan E. | Apr 2020
Awesome team effort! Team members where very helpful throughout the entire process. Can’t wait to work with them again in the future!
Vanessa R. | Mar 2020
Very simple process from start to finish. Kept me updated throughout the process as we continued to get close to closing.
Jamie N. | Mar 2020
Things went pretty smoothly. There were a couple of issues where details didn't get communicated between everyone in the team and that created unnecessary headaches for me (information about gift money/letter, and the closing date changes in particular) Since this is the first time I've applied for a mortgage, I don't really have a reference point, so not sure how valuable this is.
Courtney A. | Feb 2020
Amir and his team were great to work with, as always.
Donovan D. | Feb 2020
Easy to work with and quick to get my closing cleared.
Susan M. | Jan 2020
They did everything possible to get us approved! Christian worked a Miracle!!
Jennifer M. | Dec 2019
Very knowledgeable, honest, approachable and clear understanding through out the entire process.
Michael N. | Dec 2019
Because they went above and beyond to get my loan and they help in every way they could and I’m so happy with there service to make me and my family happy
Vicente R. | Nov 2019
They went above and beyond to get my loan and they help in every way they could and I’m so happy with there service to make me and my family happy
Vicente R. | Nov 2019
Amir, Christian and Amanda and the rest of the staff were all superb!
Ronald R. | Oct 2019
Amir’s team did a fantastic job!
Asael C. | Sep 2019
The overall process was smooth, and all the staff I worked with were very responsive. My main point of feedback is that the estimates on the Closing Disclosure moved by over$20k between the time we were clear to close and the final values. Fortunately, the original estimate had a higher cash to close value, so we got it all back after closing, but that also meant I moved a lot more money than I needed to out of investments to prep the cash to close. I understand that there are always some small adjustments, but it shouldn't amount to $20k.
Brian Y. | Aug 2019
Guaranteed Rate Team was knowledgeable, professional, organized and patient.
Gregory R. | Aug 2019
Amir, Amanda, and the rest of the team were so helpful, patient, and communicative. It made the process less nerve wracking and arduous. They made me feel supported and prepared throughout the loan process.
Audrey S. | July 2019
Amir and his team provided excellent customer service and always replied to my questions in a timely manner.
Julie S. | May 2019
The GR team did an excellent job of working with me to establish alternative credit (manual underwriting). Thank you so much!!
Michael G. | April 2019
Amir and everyone on his team were fantastic. They clearly have a well-oiled machine, run by responsive, helpful, caring, and kind people. We were very impressed. Thank you so much for making this involved process easier!
Anna G. | March 2019
Amir and his team were tremendous. They are so talented, understanding, and educational. They were informative and held our hands through the whole process. Amir especially is a true treasure.
Ryan G. | March 2019
Everything was seamless. I was able to use Amir and his team as a one stop shop for everything my wife and I needed to purchase our first home. They educated us on the loan process, helped find a realtor since we were out of town (who was awesome), and they handled all of the closing process with ease. Thank you, we couldn't be happier!
Bradley K. | March 2019
I worked with Amir Syed, Christian Brown, Samantha Schroeder, Amanda Dodge, Leslie Brown, Suzette Rose, and Megan Ater. These individuals were not only the kindest people, but the most helpful and caring. They were there to make sure my husband and I had a easy and great experience. They were very caring throughout the entire process and treated us like humans and not just another client. I would not only work with them all again but recommend them and Guaranteed Rate.
Jaime R. | March 2019
Exceptional team, very knowledgeable and extremely responsive.
Michael G. | January 2019
I've know and worked with Amir for 13 years. He is the best.
Daryl M. | Feburary 2019
Thank you Amir, thank you Amanda Dodge
Martin B. | December 2018
Loved our experience with Guaranteed Rate. Both Melissa and Amanda were excellent. Working with us on completing our application folder and making sure all documents needed were obtained and accommodating our limited access to the internet when it was needed. Thank you so much for a pleasant experience.
Ibukunoluwa A. | November 2018
This is my first home buy and Guaranteed Rate helped me ensure I had every available resource to me that can help me not only make the loan processes smooth but have funding and credits that I qualify for and explaining those to me on how they work. They kept everything simple and stayed in touch with me every step of the way.
Marcos E. | October 2018
You guys are awesome. Brian, Amir and Amanda, thank you all so much. My wife and I couldn't be happier in our new home!!!
Shan S. - September | 2018
Friendly and responsive throughout the whole process.
Blanca R. - Chicago, IL | May 2022
I had to close in 2 weeks and it was all hands on deck. Not only did I get a competitive rate, I had full service. Everyone called me back when they said they would. Answered questions when I had them and most of all got it done.
Suzanne G. | July 2018
The GR team walked me through each step of the process in detail and was very responsive whenever I had a question.
Anne G. - Chicago, IL | May 2022
Responsive, knowledgeable, helpful, customer service oriented
Katherine Y. - Peoria, IL | Aug 2022
Thanks Amir, Brian, and Amanda for all your help. I appreciate you getting this "real estate rookie" through this first investment property process. Great team!
Cameron K. | August 2018
I was recommended to Guaranteed Rate and have recommended others for the exceptional services and process.
Modesto E. - Chicago, IL | May 2022
Transparent - clear and straight forward portal
Obiora O. - Chicago, IL | Jun 2022
You guys are very helpful, even though I had a busy schedule you were flexible with me and texting and emailing to let me know each step to do. Thank you a lot!
Karina M. - Indian Head Park, IL | Aug 2022
Amir and his team were AMAZING to work with.
Matthew C. | August 2018
They always go above and beyond to work for you, to get you the best rates, to make it easier for you to get the place you will call home.
Victor D. - Rolling Mdws, IL | May 2022
The home buying process is known for being tedious, stressful, long. Guaranteed Rate made the whole process extremely smooth and very user friendly.
Carlos O. - Chicago, IL | Jun 2022
They were very helpful through the whole process.
Cliftin B. - Richton Park, IL | Aug 2022
Fantastic customer service!
Michael T. | August 2018
The entire team was so helpful and responsive. We’d like to specifically call our Aleph for going above and beyond for us.
Sanjay K. - Chicago, IL | May 2022
Made everything as smooth as possible and all of the associates were extremely responsive and professional.
Ashley L. - Round Lake, IL | Jun 2022
Everyone was friendly and helpful.
Amanda C. - Schererville, IN | Jul 2022
Easy to work with and reliable!
Adam H. - Algonquin, IL | Aug 2022
Great to work with, super customer relations
Jennifer H. - Evergreen, CO | Sep 2022
Amir and his team, including Suzette and Mariana, were wonderful to work with. They were patient with me as I (sometimes) struggled to get them the requested documentation. They really made this process as easy as it could be, and I am so grateful to them!
Because they went above and beyond att every challenge where other companies would have given up.
August M. - Chicago, IL | May 2022
Great service from start to finish
Tonya C. - Forest Park, IL | Jun 2022
Amir and his team were very helpful and responsive, and helped us with their expert insight.
Mavrick G. - Chicago, IL | Jul 2022
Made the entire process so easy for me Amir & Christine and the whole team were all so responsive in getting any of my questions answered and did such a wonderful job explaining everything to me :)
Natalie N. - Chicago, IL | Aug 2022
Amir Syed and his team are absolutely wonderful. They are all so reliable and professional.
Matthew B. - Chicago, IL | Sep 2022
Excellent service from start to finish
Michael S. - Midlothian, IL | Mar 2023
Everything was handled well and efficiently. Communication was great.
Mike T. - North Huntingdon, PA | Apr 2023