Who is your typical customer and what questions do they typically have?
My typical customer is a "buy and hold" investor. Meaning, someone who is looking to buy 1-4 unit properties to rent. Items such as "Loan to Value" and "limiting out of pocket costs" and "cash flow" are all common topics that I consult on.
What specific steps do you use to help your customers find the best home loan for them?
Frankly, for investors, we need options. Not some sales pitch on why a certain loan will work for us. I've been an investor longer than I've been a lender. Sometimes speaking with lenders gets annoying. I don't mean to be cynical here, but this is the reality of my industry. So all I do is give information. It's 100% free of charge. Don't get me wrong, my loans are good...but so are a lot of other loans out there. We don't need a sales pitch. We need flexibility and truth. And that's what you will get here every single time.
What are the top 3 misconceptions people have about the home loan process?
From an investor stand point the biggest lending misconception is that all banks are the same. Just because one bank says it must be "this way" doesn't mean that all banks will say that. There's some very specific investing reasons why I work here. It certainly opens up a lot more doors working with a flexible lender.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
I like free. Free to me is good. So the best advice I can provide to a real estate investor is seek out all the free information you can. There are TONS of resources out there: Local REI Groups, websites, discussion forums, etc. And there are plenty that aren't "guru" related. You know which one's I'm talking about....they bring you in, tell you just a little bit of information....then they say "join us" for only $20,000. The days of that are over. You can certainly be a successful real estate investors without having to pay huge sums of money.
What provides you with the most satisfaction in your job as a Loan Officer?
When I purchased my first home my wife and I were being told we could "afford" a home 3x's what we were wanting. So frustrating to be sitting there and having to argue with someone on what I want vs. what they want. My philosophy since then is to be of service. Help first. Business second. It seems to have worked out for me and the people I work with.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
Concerts and loud music. Don't be surprised if you see me rockin' out after hours.
Tell us something that makes you unique or something wacky, yet interesting about you?
I am in the Florida Intercollegiate Hall of Fame.