What people are saying... What people are saying... Back to profile
Customer Service was awesome. I felt like my loan officer cared about me and my needs.
Phyllis H. - Mesa, AZ | Apr 2022
My loan officer, Andy Deluca - his knowledge and expertise were an integral part of navigating this daunting process.
Rikki S. - Marina Del Rey, CA | Apr 2022
Fast easy process, Mark is great!
Ashley T. - Santa Barbara, CA | Apr 2022
Everyone was AWESOME. they out up with me. Professional, courteous and they worked fast, very fast.
Alicia K. - Los Angeles, Ca, CA | Mar 2022
The service Austin provided far exceeded my expectations. Through the process he was always transparent with every step I would encounter. I really appreciate how professional he was with helping me achieve my goal. I would recommend him to everyone in my network if they need help with a refi.
Gail R. - Saratoga, CA | Jan 2022
They worked very well together, each dept getting in touch with me for different docs which expedited the loan process. Each person was professional and answered all my questions in a timely manner. Everything was great, and I'm grateful for this. Thanks everyone!!
Catherine M. - Murrieta, CA | Jan 2022
Customer service, fast response every time, clear process in general.
Victoria M. - Oceanside, CA | Dec 2021
They were friendly and professional
Jesus J. - Bakersfield, CA | Dec 2021
Austin Clarence is one of the best I have ever worked with. He helped me instead at the ins and outs of the process, the fee structures, and created multiple different scenarios for me. He was also extremely good with response time and sometimes picked up after hours as well. He is a friend now and was a pleasure to work with.
Nicholas B. - Marina Del Rey, CA | Dec 2021
I am satisfied with their service.
Romeo B. - Rio Rico, AZ | Dec 2021
Austin was great to work with
Jeffrey J. - Los Angeles, CA | Dec 2021
Rich Kosoff and his team made the progress simple and easy!
Robert B. - Los Angeles, CA | Nov 2021
The process was easy, flawless and I was always informed of the next steps.
Arlene B. - Plymouth Meeting, PA | Nov 2021
Great pricing, product met my needs.
John M. - Santa Monica, CA | Nov 2021
Great customer service, clear communication, fast turnaround on everything.
Brittany R. - Reseda, CA | Nov 2021
Richard Kosoff and the entire GR team did a terrific and thorough job. Everyone was extremely attentive and helpful throughout the entire process. It was a pleasure working with this team! Thank you.
Rebecca M. - Calabasas, CA | Oct 2021
Quick to respond, very helpful and friendly
Kieran M. - Menlo Park, CA | Jul 2021
Responsive customer service
Andrew H. - Santa Clara, CA | May 2021
Patrick Mahon was my broker and just joined Rate. Everyone from Rate contacted me with contact information and worked with my escrow to close.
Janyce B. - Santa Rosa, CA | May 2021
Great service all the way around
Manuel A. - Jurupa Valley, CA | May 2021
Because of Lisa Lau’s customer service
Frederick S. - Los Angeles, CA | Apr 2021
Easy to work with. No hassle
Manuel A. - Jurupa Valley, CA | Apr 2021
It was an easy refi and the people from GR were outstanding and responsive.
Shawn D. | Mar 2021
Pat Gannon and his team were wonderful.
Lisa B. | Mar 2021
Because application was very easy from beginning to end. The Losn officer was very helpful and efficient.
Estelita H. | Mar 2021
They did an amazing job. It was straight forward and easy. All members of our team was helpful.
Michael T. | Feb 2021
It was a pleasure to work with your team members, specially JC Maze..
Luis M. | Feb 2021
The were extremely helpful throughout the refinancing process.
Tamara F. | Sep 2020
Because it was fast and easy
Oscar G. | Dec 2020
Fastest refi I’ve ever seen. Easy tracking for everything. Easy online uploading of documents. Great communication. Sal Crivello is my hero!
Andrew C. | Feb 2021
The team was exceptional, and professional. Very diligent and would recommend friends and coworkers.
Rosalinda L. | Sep 2020
Great rates and Orlando Nunez did a great job helping me
Adan D. | Dec 2020
Ease of use and responsiveness of personnel.
Jeffrey A. | Aug 2020
Because Ashley was upfront polite and answered evey question I had and was always kind
Richard B. | Sep 2020
Everyone at Guaranteed was very courteous and professional. They did an excellent job on our loan.
Sherry L. | Nov 2020
JC communicated with me often, providing updates.
Aaron R. | Jan 2021
I had a very pleasant experience. Everyone who was involved in the process was more than helpful.
Julia T. | May 2020
The people that helped me were always helping me out.
Griselda D. | Mar 2020
Anthony Pham and his team were great. Quick responses and very easy to work with.
Jason H. - El Cerrito, CA | JUL 2016
Our loan officer did an excellent job of staying in contact and keeping me informed. The process was simple and organized...simply put, this was the best experience I have ever had obtaining a home loan! Thank you for the awesome service!
Mark O. - Highland, CA | JUL 2016
My contact Anthony Pham was a delight to work with. He assisted me in every way that I needed assistance ! I would definitely use Guarantee again! I was extremely pleased!
previous customer - June 2016
Anthony Pham is the BEST. He has been my guardian angel for many years. He is the most professional, reliable, and conscientious financial services colleague with whom I have ever worked.
Eric S. - Funded 5/16/2016