What people are saying... What people are saying... Back to profile
Exceptional people working at Guaranteed Rate. I worked with April and her team - they were incredibly responsive (even on weekends), very knowledgeable, and assisted with details throughout the process.
Jeffrey C. - Portland, OR | Jan 2022
I've used April and the team for every home purchase and refinance and it has always been a great experience.
William H. - Portland, OR | Jan 2022
Because April Potter is a total rockstar!!
Jennifer B. - Portland, OR | Dec 2021
Very easy to talk to and communication was good. I think your online portal could be a little more user friendly. It'd be great to see a progress bar, a more clearer checklist of items, and then the math breakdown in an interactive window with hover over to reference later. I appreciate all the time and attention your staff gave me, but I'm a slow learner and like to go back and read through - I think this would be great for someone to really digest everything.
Sean J. - Portland, OR | Dec 2021
GR team is incredibly understanding, professional, and patient.
Jonathon H. - Portland, OR | Oct 2021
Good communications; Good organized sequential steps in the process; easy portal to follow
John B. - West Linn, OR | May 2021
Everyone walked me through the process making it very fast and smooth
Marsha F. - Keizer, OR | May 2021
You were fast, professional and easy to contact.
Laura M. | Aug 2020
Great customer service and rates
Kevin R. | Aug 2020
The process was easy and thorough.
Tammee M. | Oct 2020
excellent customer service
Heather D. | Nov 2020
Ease of process, the portal was great.
Kim C. | Dec 2020
Fast, professional, courteous service. Questions were answered swiftly and accurately.
Angel M. | Jan 2021
April Potter is AMAZING. She’s a rockstar communicator and negotiator.
Jessica S. | Jul 2020
Very helpful every step of the way.
Martha M. | Jun 2020
I really liked the online system for uploading documents. Very easy!
Jake T. | May 2020
Always timely, informative and helpful!
Timothy G. | Apr 2020
they were extremely communicative at every stage and the whole team went above and beyond to get the loan through on a quick timetable in a changing environment
Tamsen H. | Mar 2020
April Potter is a 100% rock star!!
Jennifer B. | Mar 2020
Absolute rockstars from beginning to end. April Potter, Susan and everyone we worked with were as professional and efficient as it gets. We honestly could not be more pleased with our entire experience! Thank You!
Thys K. | Feb 2020
April Potter was amazing! Start to finish is was a great experience.
Jeremy L. | Feb 2020
In short, April provided me with more information in an understandable form than any of the other seven/eight other loan providers contacted. She also did all this with spending less than 3 minutes on the phone and without insisting on starting the loan process or a hard credit pull. I just had the prefect experience that was tailored for me.
Ira G. | Dec 2019
I had a great experience! Everyone communicated well and very timely. Anytime I had a question I had a quick answer from April! Thank you so much!
Amy M. | August 2019
April and my mortgage team were are very professional. As a first time home buyer I felt very at ease and appreciated the willingness of the team to explain mortgage industry nuances.
Nathan P. | Aug 2019
April and her team were efficient, helpful and overall wonderful to work with. They did a great job passing us off from one team member to the next and keeping us informed throughout the process.
Marie L. | August 2018
I loved how fast and easy it was. It was amazing that I had a loan completed in that short of time. My loan officer answered my questions even on the 4th of July which I wasn't expecting. She was amazing!!!
Christy K. | August 2018
Relatively smooth process.
Randall W. - Portland, OR | Aug 2022