What people are saying... What people are saying... Back to profile
Had some issues with arranging the closing due to my and my wife's complicated schedule with little heads up/anticipation from the Guaranteed Rate team until a couple days before it was scheduled.
Aaron S. - Mount Lookout, WV | Apr 2022
Extremely knowledgeable and helpful team - very quick to respond to any questions, and they pulled everything together for an extremely fast house closing - AMAZING!
Rae D. - East Grand Rapids, MI | Apr 2022
Amazing service, quick responsiveness, helpful staff!
Samir B. - Chicago, IL | Apr 2022
Very professional, reliable and fast service
Brian M. - Alpharetta, GA | Apr 2022
Very efficient and professional
Leslie M. - Lambertville, NJ | Apr 2022
Ben Cohen and his time did incredible work for me in getting me a mortgage. They worked around the clock and bent over backwards since I needed my mortgage quickly.
Melissa C. - Deerfield, IL | Apr 2022
Responsiveness Willing to compete with the competitors Smootheness of the process
Eunkyeong K. - Atlanta, GA | Apr 2022
Great organization and follow through
Matthew P. - Deerfield, IL | Apr 2022
The communication was a key factor
Judy D. - Chicago, IL | Apr 2022
Fast, professional, good rate
Victor G. - San Ramon, CA | Apr 2022
Excellent service, fast approvals
Kurt B. - Chicago, IL | Apr 2022
Ben Cohen and the team were professional, competent, and efficient. The process was smoother and faster than going through a traditional bank.
Tyler B. - Miami, FL | Apr 2022
Quick responses and follow up’s. Good interface on website.
Sabina K. - Forest Hills, NY | Apr 2022
Easy to work with. Loan got approved really fast. Communication with everyone I worked with was great. And a great rate
Diane G. - Overland Park, KS | Apr 2022
Because the communication was simply amazing. They really handle biz.
Kareem W. - Chicago, IL | Apr 2022
Your team was thorough and detailed and helped us during the entire process.
Camille P. - St Charles, IL | Apr 2022
Seamless service. Very fast and friendly.
Christopher Y. - Chicago, IL | Apr 2022
The entire process was a lot easier than I thought it would be and Ben Cohen was super helpful and responsive.
Annissa C. - Waukegan, IL | Mar 2022
Excellent service and communication
Kenneth W. - Deerfield, IL | Mar 2022
The whole team was clear with communication, quick to respond and incredibly nice.
Garrett P. - Eads, TN | Apr 2022
Great service, very efficient and streamlined process.
Suhas R. - Chantilly, VA | Mar 2022
Everyone was super friendly. They explained everything clearly and were receptive to questions and answered quickly. Most importantly they treated us like we were their only customers. From application to funding was only about 2 weeks.
Robin B. - Arlington Heights, IL | Mar 2022
Everyone was very patient and answered ALL of my questions.
Ben R. - Los Angeles, CA | Mar 2022
Knowledge, guidance, education, and service.
Raymond L. - Chicago, IL | Mar 2022
I am already telling everyone.
Zhaoxuan S. - New York City, NY | Mar 2022
Ben's team is terrific in execution and efficient in process. The experience has been seamless and have already recommended him to many others in my network.
Suhas R. - Chantilly, VA | Mar 2022
Ben and his team were fantastic. Easy to work with from conditional approval to closing. Great team effort.
Marc S. - Beverly Hills, CA | Mar 2022
The ease of your entire loan process and helpful staff.
John H. - Lahaina, HI | Mar 2022
A great and smooth process handled by a great team of experts!
James M. - Glenview, IL | Feb 2022
Ben and his team was easily accessible, had quick response times, and kept me updated every step of the way. Not to mention everyone was super personable!
Taylor M. - Chicago, IL | Feb 2022
Ben is awesome, team was great, and portal works pretty easily
Melissa B. - Chicago, IL | Feb 2022
Ben's team was very easy to reach with any questions and communication was great
John A. - Chicago, IL | Feb 2022
Easy process, technology was great, made it painless
Matthew P. - Deerfield, IL | Feb 2022
Efficient & Impressive Team
Steven W. - Lake Forest, IL | Feb 2022
Everyone was very responsive and I was extremely happy with the results
Calvin D. - Chicago, IL | Feb 2022
excellent service! prompt replies to all of our questions.
Amy M. - Philadelphia, PA | Feb 2022
exceptional service - Ben Cohen and his team are truly remarkable and made the process so easy
Lindsey W. - Atlanta, GA | Feb 2022
Exceptional service from start to finish.
Tracy O. - Kenilworth, IL | Feb 2022
Great service, Great rates
Christopher K. - Brookfield, WI | Feb 2022
Mike was super quick and responsive, each team member i engaged with was thorough and walked through the basics and what to expect. They made it easy!
Melissa M. - Chicago, IL | Feb 2022
they have a team that helps you every step of the way.
Lisa N. - Highland Park, IL | Feb 2022
They were awesome at every phase of the approval
Venkatesha H. - Chandler, AZ | Feb 2022
Very responsive. Great offerings from loans to insurance. Well trained personnel and personable.
Breck M. - Elmhurst, IL | Feb 2022
Able to contact them on the phone and ask them for help and clarification.
Lila E. - Estero, FL | Jan 2022
Ben and team were amazing to work with
Bradley S. - Chicago, IL | Jan 2022
Ben, Devin and team were fantastic to work with. Ben was able to match rates and worked with us side by side the entire time. Devin made sure we had everything in order for close
Srinivasan S. - Chicago, IL | Jan 2022
Blown away by Mike Dyes team reliability and delivering everything he said he would.
Abby L. - Chatham, MA | Jan 2022
easy process. Great people
Michael R. - Lake Oswego, OR | Jan 2022
Exceptional customer service.
Marc A. - Los Angeles, CA | Jan 2022
Extremely fast service and great rate
Holland F. - Austin, TX | Jan 2022
Fast and kept me updated the entire process
Chaunice A. - Chicago, IL | Jan 2022
Great workflow, attentive service, and demonstrate care / urgency
Debasis S. - Hoboken, NJ | Jan 2022
I received a lot of help from Ben Cohen. He explained the entire process and was willing to work with me on pricing
Taylor S. - Chicago, IL | Jan 2022
Phenomenal service, incredibly responsive, turned around a mortgage in 8 days (AMAZING!!!!)
Shannon C. - Arlington, VA | Jan 2022
Really great service and very efficient process. Its been the best mortgage experience ever.
Suhas R. - Chantilly, VA | Jan 2022
responsive, amazing customer service, knowledgable
Michelle P. - Plymouth, MN | Jan 2022
Smoothest transition I have ever had. Every single step went smoothly and all the folks involved were fantastic,
Mark H. - Grayslake, IL | Jan 2022
Super fast and easy. Great follow through by the entire staff. I've referred Ben Cohen to several friends and colleagues.
Jacob F. - Chicago, IL | Jan 2022
Very easy to work with. Seamless process. Fast. Friendly and responsive service.
Nina M. - Highland Park, IL | Jan 2022
Very responsive, timely with updates
Joanne R. - Glenview, IL | Jan 2022
Wonderful professionalism and follow-through from everyone involved in the process
Daniel O. - Chicago, IL | Jan 2022
Very responsive - clear and high quality communications. Not too little and not too much. Goldilocks!
Richard F. - Chicago, IL | Dec 2021
Quick and efficient online services. When I needed to talk to a representative, I was called back promptly. And my emails were responded to promptly. Very impressed with Ben Cohen and his team!
Pamela P. - Niles, IL | Dec 2021
They make the process simple and stress free
James H. - Hinsdale, IL | Dec 2021
They made the process very easy for me! They were very communicative and kept me informed through every step of the way. This was a big help in making sure I got everything I needed to submitted.
Emily C. - Chicago, IL | Dec 2021
Great response time and clear communication
Sulay S. - Chatham, NJ | Dec 2021
They were pleasant and easy to work with
Brandon H. - Chicago, IL | Dec 2021
Fantastic communication and advice
Daniel G. - Natick, MA | Dec 2021
Ben and his entire team went above and beyond in their responsiveness, helpfulness, and adherence to our timeline. From pre-approval to final closing, there were virtually no hiccups from start to finish.
Claudia R. - Boston, MA | Dec 2021
Excellent service from start to finish. Very organized, available and responsive to any questions.
John D. - Potomac, MD | Dec 2021
Ben Cohen. And a staff that treated my loan request as if it were theirs. They moved quickly and professionally.
Stewart I. - New York City, NY | Dec 2021
Process very streamlined and I know some of the people on the team
Karen U. - Evanston, IL | Dec 2021
Quick and easy closing and great rates.
Kara D. - Chicago, IL | Dec 2021
I love you can upload all your docs online and the team is very responsive.
Chad J. - Chandler, AZ | Dec 2021
GR was impressively responsive and helpful throughout what can be a complicated process.
Drew S. - Chicago, IL | Dec 2021
Easy, quick, relatively painless process.
Rebecca K. - Highland Park, IL | Dec 2021
Very smooth and an extremely responsive team!
James K. - Chicago, IL | Dec 2021
Personalized service and Ben Cohen being the best I’ve worked with.
Justin L. - Elmhurst, IL | Dec 2021
Closed in an incredibly short amount of time, and were super helpful and responsive!
Joseph G. - Saint Paul, MN | Dec 2021
Ben Cohen and his entire team were fabulous. Easy process, great communication and nice to work with.
Neal G. - Sunny Isles Beach, FL | Dec 2021
Phenomenal customer service experience!
David K. - Riverwoods, IL | Dec 2021
Excellent response time, listened to my needs, helped me work thru a complex mortgage situation, went over and above multiple times helping pick up the slack of other parties involved in my home buying process.
Mitchell B. - Chicago, IL | Dec 2021
Ben and team are always great to work with and super fast
Kevin L. - Chicago, IL | Dec 2021
Ben and his team is top notch. Everyone is extremely responsive, thorough and on top of everything.
Howard R. - Alamo, CA | Dec 2021
Timely communication, clear process/steps needed files, friendly/helpful
Alex L. - Chicago, IL | Dec 2021
My lending team was fantastic. Very responsive and helpful
Gordon K. - Chicago, IL | Dec 2021
Fast, efficient, get it done
Gary S. - Boston, MA | Dec 2021
Everyone was very helpful, responsive, and accessible. They provided constructive feedback and advice to get me over ever hurdle in securing my mortgage.
Samantha R. - New York, NY | Dec 2021
Responsiveness, efficiency
Christopher R. - Madison, NJ | Nov 2021
Ben Cohen was fantastic. It seemed like the entire team was constantly available to support or answer any questions.
Joseph H. - Pittsburgh, PA | Nov 2021
Pretty painless, smooth process, good rate
Joshua A. - Loveland, CO | Nov 2021
Mike and the team did a superb job!
Rafal K. - Harwood Heights, IL | Nov 2021
High touch communication with my preferred means of conversation and making sure that I was fully apprised of the status and instructions for completing my application in an expeditious manner
Priscilla C. - Austin, TX | Nov 2021
This is my 3rd mortgage with Ben.
Edward L. - Glenview, IL | Nov 2021
Great customer experience and communication.
Robert P. - Western Springs, IL | Nov 2021
Top of the market service, process, timing, follow up and good old fashion human touch. Ben runs a top shop!
Jose F. - Chicago, IL | Nov 2021
The GRI process was quick, efficient, and with great personal touch.
Michal D. - New York City, NY | Nov 2021
Document submission was easy. Everyone I interacted with was professional, helpful and approachable. Guaranteed Rate also didn't force other financial services the way I experienced with Chase/Citi. I did have a very negative issue with the appraisal that I hope will be addressed.
Yekaterina S. - New York, NY | Dec 2021
They were recommended to us and went above and beyond following up and being thorough and professional
Nicole G. - Chicago, IL | Nov 2021
Ben and the team are the best. Period.
Sean C. - Winnetka, IL | Nov 2021
Guaranteed Rate offered us the best mortgage rate and had the best customer service, by far.
Sawyer C. - Centerville, OH | Dec 2021
Easy to work with; fast turnaround.
Mariana G. - Houston, TX | Nov 2021
Ben and his team met all expeditions and then some!
Keely R. - Highland Park, IL | Nov 2021
The process was so streamlined and efficient. The borrower experience was exemplary and Ben and his team are rockstars.
Suhas R. - Chantilly, VA | Nov 2021
Competence, responsiveness.
Carl O. - Sacramento, CA | Nov 2021
Very efficient, easy to work with
Madhurima B. - Kirkland, WA | Nov 2021
They walked me through the whole process snd answered each of my questions.
Nancy N. - Highland Park, IL | Nov 2021
Excellent and efficient service
James W. - Chicago, IL | Nov 2021
Great communication, easy process
Stepan K. - Cumming, GA | Nov 2021
Friendly folks, knowledgeable and efficient
Jilane K. - Edison, NJ | Nov 2021
They were very professional and closed our deal in 30 days! Unbelievable!
Laurette N. - Northfield, IL | Nov 2021
Exceptional communication and efficient service.
Caroleann G. - Chicago, IL | Nov 2021
Everything went smoothly and was very efficient
Geoffrey Z. - Saint Petersburg, FL | Nov 2021
Ben Cohen’s team is the best to work with.
Lauren W. - Chicago, IL | Nov 2021
Ben Cohen and his staff are very thorough and easy to work with. Made the process simple and fast.
Timothy W. - Highland Park, IL | Nov 2021
Very quick and easy to work with
Alexei S. - Walnut Creek, CA | Oct 2021
Fabulous communication quick response
Michelene A. - Chicago, IL | Nov 2021
The team that handled my home refinance was attentive, knowledgeable, and extremely professional. They walked my wife and I through everything step of the process, answering any questions that we had. It made for a smooth process from start to finish.
Michael H. - Crown Point, IN | Oct 2021
It was really reliable, fast, reactive and helpful.
Sungju P. - Lewisville, TX | Oct 2021
Very pleasant to work with.
Mary S. - New York, NY | Oct 2021
Excellent service, speed and professionalism.
John N. - Westfield, NJ | Oct 2021
Commitment and superior service. Drive to “make it happen” under extremely tight timeline.
John B. - Lebanon, OH | Oct 2021
Excellent service and speed of closing
Steven M. - Riverside, IL | Oct 2021
Amazing team, great communication, understanding of my needs
Joseph H. - Granite Bay, CA | Oct 2021
Process A-Z was smooth- I was kept informed of progress and got my questions answered in timely and professional manner.
Rajendra S. - Newton, MA | Oct 2021
the entire team is so professional, efficient, fast & easy to work with
Emilie G. - West Hollywood, CA | Oct 2021
Very friendly, and easy to work with.
Sanjin B. - Chicago, IL | Oct 2021
Very easy to work with. Steps were clear and online questions made it easy to enter.
Carl P. - Waldwick, NJ | Oct 2021
They did an exceptional job.
Edith R. - Orlando, FL | Oct 2021
Responsive to questions and fast processing; no concern that the loan wouldn't be ready to close when needed.
Wesley B. - Chicago, IL | Oct 2021
Fast, friendly and efficient service
Evan G. - Chicago, IL | Oct 2021
Ben Cohen is both knowledgeable and available.
John S. - Glencoe, IL | Oct 2021
The people with whom we've worked have really gone over the top to help us out (Mike Dye, Ben Cohen, Amanda Pro, etc.)
Richard K. - Vienna, VA | Oct 2021
Great follow up and process followed through closing ; great responsiveness by everyone on the GR team
Michael C. - Chicago, IL | Oct 2021
Easy and seamless experience.
Erwin P. - Palmetto Bay, FL | Oct 2021
The GR team was very responsive and timely, helping us get our refinancing in place in a relatively short time.
Andrew H. - Highland Park, IL | Oct 2021
They have made this whole process a breeze! It was my first closing and they closed in 13 days.. faster than I was even ready for! I’m very happy I went with this company
Alicia S. - Palatine, IL | Oct 2021
So organized and professional and no games you get a responsive team that sticks to what they say!
Niloofar B. - Tarzana, CA | Oct 2021
Previous experience working with them
Gary H. - Wake Forest, NC | Oct 2021
Everyone that I worked with was very friendly and helped to explain the entire process in a way that was not intimidating or filled with industry jargon.
Daniel G. - Chicago, IL | Oct 2021
Very trustworthy and fast closing. The process is very smooth and fast. My house appraisal and loan approval completed within 2 weeks.
Rajendra P. - Orlando, FL | Oct 2021
Mike Dye and his team made the process so easy. I have worked with him in. the past and will continue to do so
Mandy G. - Chicago, IL | Oct 2021
Ben and his team were great!
Bradley F. - Grayslake, IL | Oct 2021
Great service, great people, great rates
Krishna C. - Buffalo Grove, IL | Oct 2021
Great sales lead, quick process and responsive closing team
Frank H. - Dallas, TX | Oct 2021
Easy to work with and fast
Robert W. - Glencoe, IL | Oct 2021
Easy experience. They also always seem to get through any bumps/surprises that emerge
Anthony C. - Kenilworth, IL | Oct 2021
Great rates, simple process, Ben Cohen was awesome.
Vincent C. - Syosset, NY | Oct 2021
Awesome team work by everyone who started the process to closing.
Marc S. - Riverwoods, IL | Oct 2021
Ben Cohen's team was awesome. I wouldn't recommend "Guaranteed Rate" in general, but rather this team in particular.
Erin P. - Chicago, IL | Oct 2021
I particular appreciate Ben Cohen's follow up and concerns about my case
Natalia C. - Chicago, IL | Oct 2021
Great team. Responsive and knowledgeable.
Jonathan S. - Pittsburgh, PA | Sep 2021
Ben Cohen is terrific to work with. The process was managed extremely well, and finished ahead of schedule and at a lower rate than originally expected.
Timothy V. - Chicago, IL | Sep 2021
Communication and service are outstanding.
Mary Elizabeth E. - Chicago, IL | Sep 2021
Have worked with Ben Cohen for many years
Lauren C. - Chicago, IL | Sep 2021
Smooth process with the refinance. Great communication.
Andy H. - San Jose, CA | Sep 2021
Ben's team is outstanding!
Sean M. - Austin, TX | Sep 2021
Your team seemed to communicate really well and worked through any challenges head on to get through the process. This kept the process moving.
Danny E. - Red Bank, NJ | Sep 2021
Ben Cohen and his team are the best in the business
Matthew C. - Chicago, IL | Sep 2021
I’ve never had an easier refi anywhere else
James H. - Glenview, IL | Sep 2021
Because Guaranteed Rate staff, making it effortless.
Cindy K. - Lake Forest, IL | Sep 2021
Ben was great, and he had a great team. Awesome experience!!
Marc E. - Downers Grove, IL | Sep 2021
Easy to work with, organized and clear.
Nichol H. - Evanston, IL | Sep 2021
Awesome response time, ease of paperwork, very pleasant people throughout the whole process
Jennifer J. - Boca Raton, FL | Sep 2021
Ben Cohen and his team rock!! I came to Ben with an idea to purchase a condo and he had us refinanced on our first home so we could pay cash for the condo. All within 30 days time. Great work Ben and your entire team.
Joseph B. - Scottsdale, AZ | Sep 2021
Ben Cohen and his team are the BEST! There are very professional and efficient and they make the whole process easy and seamless.
Joseph D. - Chicago, IL | Sep 2021
I was very impressed with the efficiency and clear communication from everyone involved in my loan refinance process
Valeria P. - Scottsdale, AZ | Sep 2021
Have been very satisfied with the transaction.
Todd T. - Long Pine, NE | Sep 2021
Excellent communication, had portal to easily upload documents, was always will you answer my questions
Autumn L. - Williamsburg, VA | Sep 2021
Easy process, great communication throughout.
Tracy C. - Venice, FL | Sep 2021
Great job! Creative and timely services.
Thomas C. - Naperville, IL | Sep 2021
Great end-to-end experience. The refinance went smoothly within the time expectations and I was able to easily interact with everyone along the way.
Andy H. - San Jose, CA | Sep 2021
Fantastic experience through and through. Super simple and super friendly
Brian T. - Harrison, NY | Sep 2021
Easy process; helpful and friendly contacts.
Melissa M. - Houston, TX | Sep 2021
Ben Cohen and his team are phenomenal. We have worked with them for years.
Laura G. - Glencoe, IL | Sep 2021
Process, expediency and professionalism of the team
Amanda R. - Chicago, IL | Sep 2021
Ben and his team were very communicative, organized, knowledgeable, responsive, professional, and ensured we understood the process.
Timothy B. - Chicago, IL | Sep 2021
Because everyone on your team, other than Jeff, is amazing. Super responsive, super kind, goes above and beyond.
Hastie A. - Washington, DC | Sep 2021
Easy, streamlined. Even title company said GR was easy to work with.
Heather H. - Chicago, IL | Sep 2021
Ben Cohen's team has made 2 refinances this year quick and simple for us - couldn't ask for anything more.
Kyla D. - Providence, RI | Sep 2021
Good rates, fast and conclusive communication
Randall W. - Chicago, IL | Sep 2021
Ben is great to work with!
Tara B. - Winter Garden, FL | Sep 2021
Smooth process. Great rate. Highly responsive service throughout.
Jason M. - Arlington, VA | Sep 2021
Annie Kuehl was amazing to work with!
Whit B. - Chicago, IL | Sep 2021
Team was very responsive and they closed my mortgage in half the time a big bank could have.
Roger R. - Lawrenceville, GA | Sep 2021
easy tech and good follow through
Nell B. - Chicago, IL | Aug 2021
caring, professional, fast and honest
Igor H. - Algonquin, IL | Sep 2021
Everything was simple and easy. Great communication.
David M. - Peoria, AZ | Aug 2021
very thorough and professional
Kyle W. - Chicago, IL | Sep 2021
Ben and his team were unbelievable!
David K. - Ladera Ranch, CA | Aug 2021
Completely electronic process except the closing. Great communication.
Joseph G. - Guilford, CT | Aug 2021
The process was easy to understand and follow along.
Kris A. - Chicago, IL | Aug 2021
Very helpful and resourceful. Clarifies all questions and stress-free experience.
Anjana K. - Gurnee, IL | Aug 2021
Excellent service through the process, quick turnaround and good hand holding as a first time home buyer
John B. - Minneapolis, MN | Aug 2021
Knowledgeable, quick responses, and very helpful.
Chad B. - Savage, MN | Aug 2021
Exceptional communication, service and time to close.
Michael C. - Cincinnati, OH | Aug 2021
Everything was handled in a timely manner and the service was exceptional.
Peter G. - East Aurora, NY | Aug 2021
Fast, efficient service at a competitive interest rate
Mitchell L. - Chicago, IL | Aug 2021
Professionalism, speed and communication/working through issues I had during the process
Molly F. - Clinton, PA | Aug 2021
Great service all around - trusted everyone, and felt like I was really getting the best deal (I've been bait/switched in the past). Very seamless and easy process.
Vanessa B. - Chicago, IL | Aug 2021
because we received excellent, timely service and I have already recommended a friend and am pursuing another refi with a 2nd property I own.
Michelle W. - Rolling Hills Estates, CA | Aug 2021
Did everything they said they would.
Joseph B. - Orland Park, IL | Aug 2021
They were incredibly quick in their responses (I closed in about 3 weeks time). The only thing was that I wanted to put 15% down payment, and they still had the 10% in the paperwork. However, they got that fixed morning of the closing.
Maggie O. - Chicago, IL | Aug 2021
Incredible service, informative throughout the process, closed on time and without any headaches, and provided the most competitive rate after shopping 3 other providers.
Eric H. - Dunwoody, GA | Aug 2021
The entire process was very smooth with clear handoffs between various people at GR.
Sarah M. - Chicago, IL | Aug 2021
Wonderful customer service
Edie G. - Chicago, IL | Aug 2021
Team is very responsive and quick to help
Mahesh K. - Lake Zurich, IL | Aug 2021
Everyone was very prompt and informative. Seamless process.
Frankie C. - Chicago, IL | Aug 2021
It’s a well coordinated network of great-communicating team members committed to getting the job done. They speak plainly and directly with good directions.
Donna J. - Crystal Lake, IL | Aug 2021
Transparent, easy to work with and fast
Michael W. - Deerfield, IL | Aug 2021
So easy, fast, and responsive!
Susan C. - Philadelphia, PA | Aug 2021
Very quick response, extremely through and helpful.
Amanda A. - Chicago, IL | Aug 2021
Knowledgeable Great service Excellent performance
Bonnie S. - Bluffton, SC | Aug 2021
Great communication and customer service
Jason D. - Chicago, IL | Aug 2021
Ben Cohen and his team made this as stress free as possible for a first time home owner. They were professional, friendly, and extremely responsive.
Charles H. - Chicago, IL | Aug 2021
Everyone was very professional throughout my home buying journey and were able to answer my questions quickly, were easy to get ahold of, and make the process easy and understandable.
Erin H. - Pittsburgh, PA | Aug 2021
Easy process and good support from the team.
Charles S. - Des Plaines, IL | Aug 2021
Great service, great rate and were very accomodating during the process
Stephen R. - Lake Forest, IL | Aug 2021
Ben Cohen and his team delivered on everything he promised. They were responsive and patient with questions, efficient, knowledgeable, and well-organized - everything we could have asked for.
Jordan W. - Chicago, IL | Aug 2021
There was great customer service and follow up from start to finish. Great company to work with.
Daniel C. - Woodridge, IL | Aug 2021
Mike Dye and team are efficient and knowledgeable
Cory P. - North Royalton, OH | Aug 2021
Great service; very proactive without being too pushy or giving a hard sell.
Ryan B. - Los Angeles, CA | Aug 2021
Everyone on Ben Cohen team was very professional and considerate of my needs from start to finish during mortgage process. Excellent client service!
Pamela B. - Deer Park, IL | Aug 2021
The team was just phenomenal! They processed the loan in 4 days
Rahul K. - Chicago, IL | Aug 2021
Excellent process and service.
Thomas B. - Centennial, CO | Aug 2021
Quick, responsive and most of all customer service/experience focused.
Justin V. - Chicago, IL | Aug 2021
excellent customer service and a great rate!
Jane G. - Boulder, CO | Aug 2021
The ease of everything, the employees were kind knowledgeable and friendly. Everyone along the way arrived to make the process easy and a great experience.
Marni W. - Boca Raton, FL | Jul 2021
Great service from start to finish
Mark S. - Chicago, IL | Jul 2021
This was a very complex loan as it started in a family LLC that I was part owner and had to move to my name as I was buying out another family member. There were multiple delays from the title company and the G-rate team helped navigate the whole process.
Gregory V. - Bloomington, MN | Jul 2021
Easy to work with, fast responses
Natalie A. - Chicago, IL | Jul 2021
Easy to work with at each stage
Blair K. - Northbrook, IL | Jul 2021
Shirley was very responsive and made sure the changes we requested were done the right way.
Sangeetha G. - Aurora, IL | Jul 2021
very efficient / communicative process
Jonathan H. - Downers Grove, IL | Jul 2021
Great service by Ben Cohen and team
Stephanie V. - Chicago, IL | Jul 2021
Fast, efficient, transparent, responsive
Case W. - Harrisburg, VA | Jul 2021
It could not have been easier or more stress-free to work with Ben and his incredible team of professionals.
Wylie G. - Bozeman, MT | Jul 2021
Incredible service from start to finish from Ben Cohen and his team. Competitive rates, but service stood out.
Allen T. - Chicago, IL | Jul 2021
Made it as easy as possible to work through an exhausting process.
Mary C. - Wheaton, IL | Jul 2021
For the most part stellar job and made everything simple and easy.
John C. - Chicago, IL | Jul 2021
Great response rate and competitive rates.
Neal R. - San Rafael, CA | Jul 2021
Timely responses, helpful and willing contacts throughout the entire process
Steven J. - Chicago, IL | Jul 2021
This is my second mortgage with Guaranteed, and... as always, super professional and helpful. made it all easy and pleasant
Gerri L. - Winthrop Harbor, IL | Jul 2021
GR had given us a good rate.
Suzanne M. - Sycamore, IL | Jul 2021
Excellent response time and answers to questions.
Cheryl W. - Chicago, IL | Jul 2021
Mike Dye. Professional, streamlined process.
Kristy L. - Metairie, LA | Jul 2021
GR understands my needs as a partner in a big 4 accounting firm. No other lender seems to understand this.
Kenneth W. - Alpharetta, GA | Jul 2021
I was hesitant to use an "online" mortgage company, but Ben was extremely responsive, knowledgeable, and made sure my loan was processed very quickly
Sherryl D. - Reston, VA | Jul 2021
Flawless and prompt service, great explanations of what to expect and what was going to be required of us
Steven U. - Chicago, IL | Jul 2021
Exceptional service from start to finish made my experience as a first time home buyer very straightforward.
Leon C. - Chicago, IL | Jul 2021
Everyone was very responsive to questions
James C. - Cincinnati, OH | Jul 2021
Process was extremely easy and efficient. Guarateed Rate approved us for our loan within a few days - while it takes others 30 days!
Melissa S. - Ooltewah, TN | Jul 2021
Everyone we have worked with is very responsive and explains what we need to do. I appreciate the thorough information and responsiveness. Ben also also comes through with a good rate and good input on the type of loan we should get. This is our third time using Guaranteed Rate.
Melissa F. - Chicago, IL | Jul 2021
Exceptional competence of all of the people I dealt with. Incredibly responsive and knowledgeable.
Carl O. - Sacramento, CA | Jul 2021
excellent through and through
Fredrick M. - Madison, AL | Jun 2021
Fast, friendly and informative.
Jeremy H. - Northbrook, IL | Jun 2021
Super responsive, very fast process, minimal hiccups throughout
Abigail B. - Houston, TX | Jun 2021
Super responsive and great service. We were very happy with how guaranteed rate treated us!
Lauren F. - Chicago, IL | Jun 2021
Good communication, timely
Kaitlyn O. - Austin, TX | Jun 2021
Smooth process from start to finish, good communication.
Daniel A. - Tampa, FL | Jun 2021
Competitive rates, excellent customer service
Mary R. - Chicago, IL | Jun 2021
Very responsive, helpful with whole process.
Ashley M. - Chicago, IL | Jun 2021
Guaranteed Rate was thorough, quick, and communicative
Courtney H. - Chicago, IL | Jun 2021
The process was seamless and the staff was courteous, knowledgable and always available to answer any questions and were very responsive.
Ryan W. - Chicago, IL | Jun 2021
Great, friendly team. Seemed to have our best interest at heart.
Robert H. - Chicago, IL | Jun 2021
Process was easy and quick. Had confidence from the pre-approval going forward.
Bennett L. - Chicago, IL | Jun 2021
Excellent and efficient service, obtained a financed loan in under 10 days!
Joseph T. - Highland Park, IL | Jun 2021
Ease of the process and the outcome.
Matthew M. - Chicago, IL | Jun 2021
Great customer service, fast turn around
Michael Y. - Chicago, IL | Jun 2021
Great service and very professional.
Karen P. - Wheaton, IL | Jun 2021
Very good service, particularly on the front end. Ben Cohen and his team frequently exceed my expectations.
Michael R. - Portland, OR | Jun 2021
My loan process was easy and we did not encounter any difficulties getting to closing on time.
Jacob H. - Ann Arbor, MI | Jun 2021
RESPONSIVE TO ME IS PARAMOUNT. BEN COHENS GROUP EXCEEDED OUR EXPECTIONS.
Curtis B. - Chicago, IL | Jun 2021
Outstanding customer service. Excellent document portal.
Joann C. - Eugene, OR | Jun 2021
Excellent service, guidance, reliability, and friendliness.
Brandon L. - Chicago, IL | Jun 2021
Refinancing with GR was extremely easy and fast. Life changing for me.
Dale S. - Chicago, IL | Jun 2021
It was a pleasure working with Ben Cohen and his team throughout the process. They were very responsive and informative. I was in a complete panic when I first reached out to Ben when none of the other brokers I was speaking to could understand how to process a loan for my borrowing situation. Ben and his team were a blessing!
Arun D. - Chicago, IL | Jun 2021
Easy to work with, good communication.
Gabriel S. - Hartsdale, NY | Jun 2021
Competitive Rate and industry knowledge
Anthony B. - Chicago, IL | Jun 2021
They were great to work with. Every step of the way, a representative went thru every step with me. It made the experience easy and comfortable.
Phyllis B. - Northbrook, IL | Jun 2021
Great fast reliable service
Jeffrey K. - Rockford, MI | Jun 2021
Personable representatives each step of the way
Andrew G. - Paramus, NJ | May 2021
I had so many questions during this process, and everyone was always willing and ready to help!
Rachel P. - Berwyn, IL | May 2021
Ben and his team are great, especially all of my interactions with Mari Viramontes- she was incredibly helpful and responsive to all of my questions.
Abigail Z. - Chicago, IL | May 2021
people were responsive, loan was approved, and user experience was good
Jonathan S. - Northbrook, IL | May 2021
Great customer service and easy to use technology
Peter S. - Bedford, MA | May 2021
Took 7 days to get loan,. the team was awesome!
Mark B. - Birmingham, MI | May 2021
We had a great experience!
Anne O. - Silver Spring, MD | May 2021
They were efficient and friendly and walked me through every step. The only negative was having to deal with so many people for my mortgage.
Karen B. - Vernon Hills, IL | May 2021
Amazing service and communication at every stage of the process. Incredibly responsive. We were in front of the seller at every step of the way which was very important because there was a lot of competitive bidding.
Eric S. - Chicago, IL | May 2021
Ben was super responsive and attentive
Nicholas K. - Chicago, IL | May 2021
Professional knowledgeable service.
Jeffrey S. - Lake Bluff, IL | May 2021
Responsive, quick, simple.
Kathleen T. - Saugus, CA | May 2021
Entire team works great together. Process is vey smooth
Veena R. - Chicago, IL | May 2021
Process was quick, simple, and stressless.
Daniel F. - Chicago, IL | May 2021
Guaranteed Rate was easy to work with and responded very quickly when necessary.
Katie G. - West Hartford, CT | May 2021
Excellent service including strong communication and very fast paced.
Lauren V. - Atlanta, GA | May 2021
Always exceptional service and responsiveness
Susan R. - Deerfield, IL | May 2021
From start to finish, the team did a fantastic job
James C. - Chicago, IL | May 2021
Fast, easy, solid communication, great team that gave me everything I needed.
Daniel G. - Chicago, IL | May 2021
Great customer service, very responsive and friendly, and quick process!
Ashley R. - Lexington, NC | May 2021
Ben's team made the process easy
Sam M. - Houston, TX | May 2021
Their extensive knowledge and availability to their customers.
Christopher H. - Chicago, IL | May 2021
Low loan fees, easy to work with, secure document upload, all online
Kimberly L. - Stephenville, TX | May 2021
Ease of process and communication.
Tiffany S. - San Francisco, CA | May 2021
Great experience with Ben's team. For the second time!
Natasa P. - Chicago, IL | May 2021
Very easy and simple process, Ben’s team was awesome.
Athanasios T. - Des Plaines, IL | May 2021
Exceptional, fast service. Loan approved in 11 days through Guaranteed Rate, due in large part to their team's responsiveness.
Joshua M. - Celebration, FL | May 2021
Everyone on our loan team was so helpful and patient. This was our first home and the team answered all of our questions and walked us through all of the details step by step. Shoutout to Ben, Aly, Kaye, and Taylor for being so fantastic.
Stephanie G. - Chicago, IL | May 2021
Responsive service, knowledgeable team.
Jordan B. - Berkeley, CA | May 2021
They did a fabulous job from start to finish
Neal G. - Sunny Isles Beach, FL | May 2021
Very knowledgeable service and accessibility.
Merrie J. - Fort Myers, FL | May 2021
Ben was very responsive and helped structure the right mortgage for us
Kevin K. - Chicago, IL | May 2021
Great service, easy access to individuals who are able to answer any questions.
Donatas R. - Dallas, TX | May 2021
Straightforward process, great communication
Sterling L. - San Jose, CA | May 2021
Very friendly and helpful throughout the process. Timely response
Richard G. - Cape Coral, FL | May 2021
Great rate compared to my first lender's offer
Clinton H. - New York, NY | May 2021
Responsive and full service team attentive to all real and necessary details
Marcus M. - Moscow 11904 Russian F, IL | May 2021
Ben and his team were quick to answer any and all questions we had.
Aly S. - Chicago, IL | May 2021
The team was nice and helpful
Katherine W. - Chicago, IL | May 2021
Seemless process, I find it hard to believe we just bought our first house.
John P. - Chicago, IL | May 2021
Very responsive team - always there to answer any questions that came up
Sarah V. - Chicago, IL | May 2021
Easy to work with, timely response
Susan W. - Chicago, IL | Apr 2021
Great service, easy applications, follow-ups when needed... A+
Joseph M. - Chicago, IL | Apr 2021
Ben and his team were fantastic.
Andrew G. - Wilmette, IL | Apr 2021
Excellent/efficient service from Ben Cohen''s team - repeat & satisfied client (for the 3rd time)!
Matthew B. | Mar 2021
They were very professional and informative throughout the entire process.
Kevin L. - Chicago, IL | Apr 2021
Based on mortgage rate and attentive team assigned to my mortgage.
Dennis W. | Mar 2021
Mike Dye and his team were absolutely amazing!
Anthony O. - Chicago, IL | Apr 2021
Clear communication, fast service, made everything as easy as possible for us.
Erwin G. - Chicago, IL | Apr 2021
good service and communication
Corey D. - Chesapeake, VA | Apr 2021
Prompt replies to emails and a very smooth overall process.
Gregory V. - Bloomington, MN | Apr 2021
The process was quick and efficient, and your team is very responsive.
Nicholas V. - Newport Beach, CA | Apr 2021
The process was very smooth from beginning to end. I asked for the clear to close on 3/17 despite a 4/9 close date and received it a week earlier than that on 3/10. Very easy to work with.
Lane F. - Bronxville, NY | Apr 2021
Exceptional client service. Easy to work with. Excellent technology platform for exchange of documents. Best rate available in the market.
James W. | Mar 2021
Buying a home is a stressful experience and my finance team that handled my account made everything a seem less and painless experience
Carlos R. - Chicago, IL | Apr 2021
Great communication and following through on what they said they would do.
Devin A. - Santa Barbara, CA | Apr 2021
The entire team was quick to respond, detail oriented, and smooth sailing. They made the process as simple & fool-proof as we could have ever imagined.
Chloe J. | Mar 2021
the team was easy to work with, quick & efficient
Deidre H. - Santa Monica, CA | Apr 2021
Every single person I worked with was amazing. Quick to respond to questions and super organized.
Gabrielle P. | Mar 2021
Very good service and very responsive.
Keng G. - San Francisco, CA | Apr 2021
Made the process very easy, was always responsive and had continued support throughout the process
Jeremy K. | Mar 2021
Quick and easy with good rates!
Taylor M. - Atlanta, GA | Apr 2021
Very accommodating and were able to meet a very aggressive close date
Drew M. | Mar 2021
Very professional and set expectations along every step of the way. And they saved me a lot of $!
Kenneth H. - Spokane, WA | Apr 2021
Ben and his team made the entire process easy, and they helped me understand every detail. I felt confident at every step of the way.
Amalie K. | Mar 2021
Entire team was so helpful through the process from Day 1. I went under contract very quickly and with little time, the Guaranteed Rate team was ready to go! Very responsive and willing to answer questions.
Michelle S. - Chicago, IL | Apr 2021
Excellent work throughout the entire process.
Scott R. | Mar 2021
Efficient, clear and timely communication from all members of the team.
Courtney H. - Dallas, TX | Apr 2021
Very easy to work with and completed the refi in less than 30 days
Mark K. - Tempe, AZ | Apr 2021
fast service- practical advise- helpful
Barry W. - Glencoe, IL | Apr 2021
Great service and high level of consistency in delivering that service!
Adam K. - Chantilly, VA | Apr 2021
my whole team was incredible and made the process so easy
Taylor T. - Los Angeles, CA | Apr 2021
Easy to work with. Efficient. Friendly, professional people.
Todd E. | Mar 2021
Easy to work with, professional, efficient, and helpful
Shinkyu P. - Cambridge, MA | Apr 2021
They made the process so easy, and were very responsive.
Katy D. - Denver, CO | Apr 2021
They made the process convenient and not overwhelming.
Christine J. | Mar 2021
Professional and attentive.
Victor Q. - Frankfort, IL | Apr 2021
Prompt attention to requests and adherence to timeline set at the start. Positive experience on rate also
Lincoln C. - Mountain View, CA | Apr 2021
Everyone we dealt with was professional, friendly and easy to work with
Michael H. | Mar 2021
The team was great and very proactive in communication.
Ross S. - Atlanta, GA | Apr 2021
Everyone was so communicative and supportive every step of the way. The process was painless, even during COVID and being based in another city.
Thomas L. | Mar 2021
3rd time I have used your services. 10 stars every time.
Marc A. - Eagle, ID | Apr 2021
Ben Cohen and the team did a great job making the process easy and seamless!
Kyle R. - Chicago, IL | Apr 2021
Couldn’t have been happier
Stefan S. | Mar 2021
Very fast, and made themselves available when ever we needed them. Had a couple bumps in paper work but team worked quickly to correct.
Christopher H. - Chicago, IL | Apr 2021
Great service. Reliable. Organized.
Matthew K. - Crested Butte, CO | Apr 2021
Easy process, responsive and professional staff
Ashley W. - Chicago, IL | Apr 2021
Courteous, professionals at Guaranteed Rate. The process was easy and seamless for us as customers.
Michael P. - Chicago, IL | Apr 2021
Although the process was very overwhelming, the team was very helpful.
Jose C. - Chicago, IL | Apr 2021
Most well ran business I have dealt with in a long time. Every person was on the same page and guided me without issue.
Brenda P. | Mar 2021
The whole process was very straightforward and smooth. The team was attentive and answered my questions quickly and thoroughly.
Carmen A. | Mar 2021
Because of Ben Cohen and his team. great people to work with.
James K. | Mar 2021
Excellent service, attention to detail, knowledge. Really exceptional all-around.
Michael G. | Mar 2021
Awesome team, easy to work woth, very supportive and professional.
Adam R. | Mar 2021
They handled everything very quickly and professionally.
Jennifer D. | Mar 2021
Ben Cohen and his team were very easy to work with, responses were very quick and reassuring, and helped take some of the stress from the process.
Heather H. | Mar 2021
Coordinated team across departments that moved things along quickly.
Kunal B. | Mar 2021
Staff is exceptional!!! Quick to respond, provided detailed next steps during each stage of the process, and made a first time homebuyer feel taken care of.
Dana B. | Mar 2021
Because the quality of the service was exceptional. Each person involved in the process was both courteous and competent. I had a somewhat complicated situation and it was handled very well and successfully.
Anne P. | Mar 2021
Ben Cohen''s team was outstanding! Communicated with me almost daily and moved things along very quickly. Closing was a breeze, even the Notary was super efficient.
Cary K. | Mar 2021
Great service..painless process..very proactive with great communication on where things are in the process.
Tracy C. | Mar 2021
Great to work with and help explain any questions throughout the process.
David D. | Mar 2021
Attentive, quick to respond and simple process to obtain a mortgage
Leslie N. | Mar 2021
we have used Guaranteed Rate multiple times over the years and it is always a seamless experience!
Kathleen H. | Feb 2021
Very responsive, easy process and got a great rate!
REBECCA K. | Feb 2021
Very pleased with the process.
Matthew M. | Feb 2021
They were extremely professional, fast and always answered our questions.
Pedro C. | Feb 2021
The team was extremely responsive, provided clear steps to complete, and was always clarifying any questions I had.
Blakeley M. | Feb 2021
The team is knowledgeable, professional, clear, efficient and effective. What else can you ask for?
David M. | Feb 2021
The process was seamless and efficient and the best I have experienced.
Jeffrey G. | Feb 2021
The most amazing service I have EVER received from a mortgage broker!!
Ruth C. | Feb 2021
The loan process from application to funding was very streamlined and the team assigned to this file worked efficiently to complete the transaction.
John G. | Feb 2021
Simple, fast and efficient. Always available and open for questions..
Suresh K. | Feb 2021
Prompt and responsive service
William R. | Feb 2021
Highly communicative and responsive on progress through entire origination process.
Priscilla C. | Feb 2021
Great rates, friendly service, worked fast.
Clare R. | Feb 2021
Great customer service- competitive rates, very responsive service team, easy process for providing documents
Rajiv T. | Feb 2021
Fast response easy to upload documents friendly staff
Connor S. | Feb 2021
Excellent customer service. Great communication and process went much faster than expected.
Elissa B. | Feb 2021
Eberyone I dealt with was very responsive.
Kelt K. | Feb 2021
Easy to work with. They made the whole process as painless as possible!
Elizabeth H. | Feb 2021
Devin was great and worked really well with us. She kept us informed throughout the process and regularly checked in.
Parmjit S. | Feb 2021
Customer service and speed to close.
Hoyt W. | Feb 2021
Ben Cohen and his team did a great job. Ben explained everything very well and his team was available if I needed to contact them.
Jacqueline G. | Feb 2021
Because this is the 3rd or 4th time we have used GR, each successful seamless transactions. they are our "go to" mortgage banking company
Jeffrey B. | Feb 2021
The team was responsive and took care of everything we requested.
Hiram G. | Dec 2020
Always quick to jump in and help. Friendly & professional team.
Jill B. | Feb 2021
I felt that Guaranteed Rate was the fastest & most responsive of the 4 that pre-approved us, w fairly transparent processes & good rates.
William F. | Jan 2021
The ease of the process and openness of representatives
John S. | Jan 2021
Incredible speed and convenience.
Madlen W. | Dec 2020
Seamless process and very helpful team.
Phillip I. | Jan 2021
Fantastic service easy to deal with Ben and the team was fantastic to interact with
Jack M. | Dec 2020
They are incredibly nice easy to work with and the best in the business
Matthew D. | Jan 2021
Samantha and her team did an exceptional job approving my loan on a quick timeline. Communication was excellent throughout the entire process.
Samantha B. | Dec 2020
friendly to work with, easy process, good communication
Sommer F. | Jan 2021
Ben Cohen is excellent with communication at all times!! Key to my satisfaction!
Nichole D. | Dec 2020
GReat team and went the extra mile to make sure the loan was approved and closed. Very organized and attentive.
Michael F. | Jan 2021
Efficiency, response rate, friendly service
James S. | Dec 2020
Very helpful team of professionals and uploading documents was so easy
Jeremy K. | Jan 2021
Everyone was helpful, informative, and very patient with me as a first time home buyer.
Lauren M. | Dec 2020
The GR team was very professional, upfront regarding expectations and timing and the online tool was straight-forward and easy to use.
Michael P. | Jan 2021
Ben Cohen’s team is very professional and efficient
Feiyang L. | Dec 2020
Staff is very friendly and helpful.
Adrian G. | Jan 2021
Technology, responsiveness, competent employees
Celina W. | Dec 2020
Responsive, easy, modern internet portal.
William S. | Jan 2021
It was a very effective procedure.
Laura G. | Dec 2020
Friendly, knowledgeable staff
Loretta M. | Dec 2020
Everything went very smoothly with communication, and they were able to get us the best rates in the market.
Jonathan F. | Jan 2021
They made this seamless and easy!
Jill S. | Oct 2020
Every step of the process was well explained and handled with great efficiency. Everyone was very responsive when we needed them.
Lawrence P. | Dec 2020
Wonderful experience and service. Were extremely responsive, helpful, and efficient the entire time.
Justin P. | Jan 2021
Fast clear and friendly service
Marcelo P. | Oct 2020
Super easy, helpful, and fast.
Brian Z. | Dec 2020
Online service model was good, and available to answer questions & assist.
Ann R. | Jan 2021
Excellent rate, very good service
Steven T. | Oct 2020
Ben Cohen and his entire team did a great job from start to finish.
Capucine D. | Dec 2020
Excellent customer service from every person involved in the process! From Ben, Jeff, Becca and Nate, each one couldn’t have been more helpful, patient and each made the process go extremely smooth!
Sheryl S. | Jan 2021
Outstanding communication, great rate, great processing tools, just overall fantastic experience.
Daniel N. | Aug 2020
Great rate, service team, easy application process.
Erin L. | Oct 2020
People that know their job and help with this experience
Anthony F. | Nov 2020
The whole team was extremely responsive, excellent communication, and prompt. They were also very helpful in answering all of the questions I had throughout the process. I also got a great rate!
Dakin S. | Dec 2020
Very easy process to refinance my mortgage. Never had to leave my home.
Guy P. | Jan 2021
They were easy to work with and able to provide great service all the way to the end
Robert M. | Aug 2020
Very responsive and quick in processing
Roshni A. | Oct 2020
Exceptional customer service.
David L. | Nov 2020
Good service, best rates and conditions
Renato F. | Dec 2020
Very responsive, good rates, professional customer service
BARBARA G. | Aug 2020
Guaranteed Rate has a hassle free mortgage processing. I only provided them my basic information and they took care of the rest. I closed within six months.
Bismarck B. | Oct 2020
Professional, friendly, and fast.
Ashrafuz K. | Dec 2020
I am a first time homeowner. I had a particularly complicated situation and Ben and his team made the seemingly impossible, possible for me. I appreciated their professionalism and not making me feel like I was asking “dumb” questions. The patience, positive attitudes, and optimism for my endeavor made a dream come true. Communication is key in most relationships and the entire team always made time to keep me informed and made themselves available to clarify things that I have had no experience with, without judgement. I will be forever grateful for their blessings.
Kara Amber L. | Jan 2021
They were responsive and we're never annoyed with my questions
Sunny S. | Aug 2020
Ben Cohen and his team. Outstanding service.
Jacob G. | Oct 2020
We got a great rate and they helped walk us through every step in the process.
Matthew K. | Nov 2020
Very professional and on top of things.
Bruce E. | Dec 2020
Ben Cohen and his team were great to work with
Lindsey B. | Jan 2021
The process was seamless and they were true professionals
GEORGE G. | Aug 2020
The entire team did a great job
Barry L. | Oct 2020
Response time and friendliness from each member involved
Jema V. | Nov 2020
Excellent product and outstanding customer service.
Michael B. | Jan 2021
It was a very simple and effecient way of doing business with knowledge people.
Susan P. | Aug 2020
You did an excellent job. Very responsive like an assembly line but everyone made a seamless transfer to the next person.
Mitchell F. | Oct 2020
The ease of working with Ben and Ben’s team, their responsiveness and the promptness of their responses.
Jose D. | Dec 2020
I''ve been buying and selling property for almost 25 years. GR was definitely the easiest (and FASTEST) mortgage transaction I''ve experienced. Everyone from start to finish was proactive, responsive and professional.
Joseph D. | Jan 2021
Personal attention from Ben and Mike
Mark D. | Sep 2020
clear expectations were set and met. Everyone involved in the process was friendly.
Andrew H. | Oct 2020
Exceptional attention to detail and rapid turnaround time. All questions were answered, good in-depth knowledge from all team members.
Joseph D. | Nov 2020
Ben Cohen with Guaranteed Rate made the mortgage portion of our first time home buying process a breeze!
Kaylie D. | Dec 2020
Process was smooth and efficient.
Joan C. | Jan 2021
I was dealing with a credit union and they were being difficult. I switched to Guaranteed Rate and they finished my mortgage processing in less than 10 days. It was unbelievable.
Peter R. | Aug 2020
Ben Cohen and Mike Dye saved the day when I was receiving terrible customer service from my bank in my loan approval process. They turned around my loan approval and we were clear to close in a record breaking 6 days WITH a better rate than my previous option!! Could not be happier with the service and overall experience with Guaranteed Rate. I will be recommending for sure!
Ali K. | Sep 2020
Responsiveness, professionalism
Jacqueline C. | Oct 2020
Closing was super fast and super easy.
Ethan H. | Nov 2020
Smooth process start to finish.
Ian O. | Aug 2020
Great communication, easy process
Megan K. | Sep 2020
Prompt responses for all aspects of the loan process
Steven N. | Oct 2020
Extremely helpful from start to finish and communicative team to work with
Jinpeng Y. | Jan 2021
Great team of professionals.
Victor P. | Aug 2020
Very knowledgeable team; easy to work with; good customer service.
George B. | Sep 2020
They made the whole process so smooth and made sure to take the time to help us understand everything that was going on. Couldn’t have asked for better service!
Miranda G. | Oct 2020
The team was very supportive and did a great job.
Lloyd E. | Nov 2020
They made everything so easy and they were so friendly.
Amy G. | Jan 2021
Ben and his team were really helpful and they made our first home buying process very easy. Ben explained each step very patiently and answered all our questions as well as gave us more information we needed to know as a first home buyer.
Nikita P. | Aug 2020
Fantastic support throughout the process
DAVID F. | Sep 2020
Everything work seamless and the team was very professional
Francisco S. | Oct 2020
Every step of the process was clear and straightforward. Everyone I worked with at Guaranteed Rate was extremely responsive and helpful. Couldn't have asked for a better experience, 10/10! Thank you so much.
Anne C. | Nov 2020
Because they are professionals and easy communicate.
Youk L. | Dec 2020
Process was easy and fairly quick.
Diana D. | Jan 2021
Love working with Mike Dye and his team. They keep me on track and I truly believe they are getting me the best rate very fast!
HILLARY R. | Aug 2020
Excellent service, easy to work with, nice people.
Patricia F. | Oct 2020
good prices, smooth process
Michael D. | Nov 2020
Great service & Great Rates
Derek R. | Dec 2020
Fast closing and clear steps
Darren B. | Jan 2021
Ease of platform, great service by Ben Cohen.
Zachary E. | Aug 2020
Fast, professional and courteous and was willing to answer any question without fail.
Jarwis J. | Sep 2020
Great team - everyone is super professional and make things easy & fast.
Christina K. | Oct 2020
Great mortgage and insurance team. Very responsive to all our needs
Anthony K. | Nov 2020
Great communication and completely transparent on process. Ben and his team were great to work with.
Anthony S. | Dec 2020
Ben’s team has always been super easy to work with and efficient.
Matthew G. | Jan 2021
GR got our new loan approved, processed and disbursed in record time when our prior lender couldn't deliver. So impressed!
Joshua L. | Aug 2020
They were so responsive, and the online portal was super efficient.
Elizabeth O. | Sep 2020
Pretty seamless process and good communication.
Daniel A. | Oct 2020
professional; extremely responsive; courtesy
Jennifer E. | Nov 2020
Very cooperative, supportive, and helpful.
Jack M. | Dec 2020
The digital/electronic experience was fantastic, quick, and painless. This is super important, especially now during the pandemic.
Kiet H. | Jan 2021
Easy upload of documents and great coaching throughout the process. Ben and team were amenable to providing multiple options for us to choose from.
Hannah M. | Sep 2020
Professional, accurate, prompt, and easy to work with
Stuart R. | Oct 2020
Good communication, efficient, friendly
Marc R. | Nov 2020
The rates were competitive and the team was very responsive and a pleasure to work with.
Laurie G. | Dec 2020
Everything was very simple and streamlined
Brian W. | Jan 2021
Ben Cohen and his entire team were perfect.
Sandra A. | Oct 2020
Fast and smooth process. Good communication from the staff. Quick responses to my questions.
Mary R. | Nov 2020
Ben and his team were outstanding to work with - very responsive and helpful in navigating the lending environment.
Andrew B. | Dec 2020
Good rate. Good communication. Clean process.
Shane W. | Jan 2021
they closed my 2nd home in 3 weeks -it was amazing.
Jill R. | Jul 2020
They made this process so simple and painless
Deidre S. | Aug 2020
This is our second time working with Guaranteed Rate and it has been amazing both times!
Eddy R. | Sep 2020
Very smooth process and able to close quickly in a shortened timeframe.
Mark P. | Oct 2020
Excellent communication throughout the process.
Alicia H. | Nov 2020
They are good at what they do!
JOHN V. | Jul 2020
Very responsive and helpful agents
Laura M. | Aug 2020
Ben Cohen and his team gave us white glove treatment and a great rate. We gave him aggressive targets and he made it happen. Every step of the way was clear and easy and confidence-inspiring. Thank you Ben and Team Cohen!
Edward S. | Sep 2020
Cohen team was great. Took a very long time for the refinance though.
Kelly B. | Oct 2020
Great service and helped me though the process with ease.
Joseph R. | Nov 2020
Prompt responses and clear instructions
Konstantinos A. | Dec 2020
They fulfilled all of my needs under an accelerated, holiday schedule - all remotely during COVID.
Jeffrey W. | Jan 2021
very tight team. things moved along intelligently and at a professional pace
MARK D. | Jul 2020
Guaranteed Rate did a great job! Ben was incredibly responsive and was able to close in ~2 weeks, which was basically THE reason we were able to buy the house in a multi-bidder situation. THANK YOU!
Fredy I. | Aug 2020
Excellent team, we know we can count on you all.
LAURA G. | Sep 2020
They were so efficient and everyone was an phone call away to answer my query. It was a seamless process from start to finish.
Kelly W. | Oct 2020
Ben spoke with us directly multiple times after we called or left a message. Everyone on the team was attentive to questions and made us aware of every step along the way.
Kelly M. | Nov 2020
Easy to work with and helpful throughout the process
Drew K. | Dec 2020
Because GR came through for us, we had been having problems with another loaner. We had a short time to turn everything around and Gr was able to help us with time to spare! We're big on communication and GR was there to help us and answer any and all our questions in record time.
Travis T. | Jul 2020
Great fast service from Ben, Kaye, and Taylor made the whole process smooth and easy. They also had the most competitive rate and fees among the four lenders I considered.
Clement W. | Jul 2020
Great service. Clear communication. Simple process. Timely
JOHN H. | Jul 2020
Because of their unparalleled teamwork with which they handled all of our needs in a timely fashion! We had no fewer than 8 team members helping us at any given time, making the process smooth, expedient and professional while maintaining a personable feeling one might expect from a local bank!!
Patrick M. | Jul 2020
They are a very efficient and knowledgeable team that made the loan process a breeze.
Tracey S. | Jul 2020
Good rate, good service, good instructions
Guillermo B. | Jul 2020
Amazing service and rates.
LUIS V. | Jul 2020
Ease, top notch knowledge.
Michael S. | Jul 2020
Susan is a great hand holder and hard worker and response as needed.
JAMES K. | Jul 2020
Ben Cohen’s team was prompt and responsive!
Rosemary O. | Jul 2020
Outstanding responsiveness, service and competitive rates
Marc D. | Jul 2020
I have had 3 good loan experiences in the past years - 2 buys and 1 re-fi
John N. | Jul 2020
Everyone was very efficient and kind.
THELMA V. | Jul 2020
The process was basically stress free from beginning to end! Ben Cohen's team was professional, knowledgeable and very friendly!
Eden-Lisa K. | Jul 2020
Mike Dye and team were on their game. They did an excellent job walking me through the process.
Kyle M. | Jul 2020
I give 10 probably 3 times in my life, the highest that I normally go is 9, but you are incredibly professional and great teamwork.
Pablo Q. | Jul 2020
The team was fast, easy to work with and ready to answer any questions.
ZACHARY P. | Jul 2020
Got the white glove treatment from end-to-end
JEFFREY N. | Jul 2020
Ben and his entire team were so fast and personable. The website was easy to use and our loan was ready for an earlier closing than we had originally planned for.
Rebecca M. | Jul 2020
Seamless process from beginning to end.
Nathan H. | Jun 2020
Everyone was competent, fast, and kind
Eric P. | Jun 2020
Mike Dye and his team were amazing to work with. They made the process a breeze.
Thomas H. | Jun 2020
Professional, courteous, and responsive.
EUGENE S. | Jun 2020
Great help from start to finish!
CRAIG F. | Jun 2020
Great team from start to funding
Marc S. | Jun 2020
Because working with Ben Cohen is second to none.
TREVOR A. | Jun 2020
very efficient and convenient execution of process
Leslie B. | Jun 2020
Great communication + closed within 19 days!
MORGAN H. | Jun 2020
Ease of doing business and convenience.
Robert S. | Jun 2020
Great customer service, friendly, fast
JOHN H. | Jun 2020
Timely responses and service.
PHILIP B. | Jun 2020
Responsiveness, speed, professionalism.
Peter Z. | Jun 2020
The process went smoothly with only a few "hiccups" at the end. These were quickly resolved.
Jerry W. | Jun 2020
Things were completed very quickly which we needed, staff was very responsive to questions. Very thorough
Aimee K. | Jun 2020
Ben’s team and the customer service level they provide is unmatched, it really is. Had my loan approved very fast and was dialed in every step of the way. We also worked through two different sides of the country effortlessly. Thanks again to Ben’s team and have already referred them out to my other clients.
David C. | Jun 2020
Good service and communication
Jenna O. | Jun 2020
Worked with GR for years, always a good experience with Ben’s team
BRYAN N. | Jun 2020
They followed through on everything they promised in our first discussion.
LISA N. | Jun 2020
Because they went above and beyond to help me get my dream home and moved so professionally, yet quickly with evrything. Would not have my new home iwthout htem.
Ashleigh W. | Jun 2020
All parties were communicative and prompt, and the whole process was user-friendly
ANNE K. | May 2020
Awesome team! Efficient. Smart. Attentive. Great service all around!!!
Nicole S. | May 2020
Great service and response
Kurt B. | May 2020
Ben is the best. Michael Jordan of Mortgages.
Matthew G. | May 2020
Responsive, kind, top notch
Evan D. | May 2020
Painless experience - and closed very quickly
Tracy C. | May 2020
They were professional, courteous, and prompt.
Frederick K. | May 2020
Ben and his team were so responsive to all (and many) questions we had even after hours and weekends. They were incredibly professional and kept us on track through it all. They made the difference!
JOHN N. | May 2020
The whole process ran smoothly and the team did a great job communicating with me all throughout, especially during transitions. I would highly recommend Susan Cooley to anyone looking to finance or refinance as she, as always, did an incredible job answering all of my questions and getting the ball rolling.
Phillip M. | May 2020
Everyone was prompt and nice handling paperwork.
Eileen W. | May 2020
Everyone helps you to accomplish the goal of re-financing or obtaining a mortgage as if it they were applying for the loan
John N. | May 2020
ease of online tools/application and customer service
Bradley O. | May 2020
They were very responsive, and my interest rate was extremely competitive.
William M. | May 2020
Ben and his team were fantastic.
Wesley H. | May 2020
Great service, excellent communication, great rates and fast close.
Ryan M. | May 2020
easy process, great people
Elizabeth B. | May 2020
There was a last minute change of lenders, and GR was able to step up right away and provide an even better payment schedule (lower general fees) with the same Interest Rate.
GEBRAN M. | May 2020
Just easy to deal with, very transparent, easy to get a loan done. No hesitations in doing this again.
Paul G. | Apr 2020
Very responsive, fast closing
SEAN M. | May 2020
Everyone at Guaranteed Rate was helpful and extremely responsive. Despite everything going on with the pandemic they made my mortgage process easy.
Abigail H. | May 2020
Excellent service and great client portal to submit documents.
James S. | Apr 2020
Ben and team are great very responsive and efficient
LISA D. | May 2020
Had a great experience. Nick and Kaye were great
Mark W. | Apr 2020
Great process - much smoother than past loans or refinances.
NICHOLAS C. | Apr 2020
Margarete and Mike were so accessible and answered all my questions quickly. Also they updated me frequently on the status of my loan.
Nathan M. | Apr 2020
Everyone I worked with on Bens team was knowledgeable and kind. And very responsive to my questions.
Abigail Z. | Apr 2020
have always given me the best service
DIPAK S. | Apr 2020
Great, friendly and responsive customer service. Made the stressful process of buying a place seem less anxiety-ridden.
Andrea W. | Apr 2020
The front end process was fantastic and Ben Cohen navigated us during a tough and unprecedented time. Although the back end of the process was painful at times, Ben was there to reassure us.
Sevan A. | Apr 2020
Mike Dye was amazing and I have already recommended him to all of my friends and relatives.
Barrett O. | Apr 2020
Excellent service and great people
Andrew S. | Apr 2020
Top service and excellent team
Jonathan G. | Apr 2020
Because Ben Cohen and his team are amazing and the very best!
ANTONETTE R. | Apr 2020
Great service, knowledgeable and very timely.
Christopher L. | Apr 2020
Performed very well, satisfied with service/execution.
Jason P. | Apr 2020
Service from Ben Cohen and his team was excellent. Also helped 2 of my colleagues complete a refi.
James H. | Mar 2020
Easy to work with- went smoothly!
Catherine D. | Mar 2020
Smooth process with easy explanations at every step!
Anastasia S. | Mar 2020
Very attentive, responsive, and professional.
Michael K. | Mar 2020
Easy to work with, quick to respond, and Ben Cohen knows his stuff.
Brittany H. | Mar 2020
Everyone made the process easy and understandable.
Beth H. | Mar 2020
Ben Cohen and his team have this down to a science - efficient, responsive, and I got a GREAT RATE! But the service really made this so easy, and for that I am grateful.
Paulette J. | Mar 2020
Service and support were both fantastic.
Craig W. | Mar 2020
The process was handled well and efficiently.
Phillip M. | Mar 2020
Excellent service and communication throughout the entire process
Zachary S. | Mar 2020
Awesome job as always. Ben and team make it all so easy!
JILL B. | Mar 2020
Ben and his team provided a high level of personal service and responsiveness.
Craig F. | Mar 2020
Ben Cohen and his team are processing maniacs.
STEPHEN M. | Mar 2020
Good rate, fast, competent, good communication, easy web UX.
Cody F. | Mar 2020
Excellent communication, and vigilant to find best interest rate
Lai-Choo S. | Mar 2020
Very efficient process and great people
Annette L. | Mar 2020
Ben Cohen's team is the best
SAUL O. | Mar 2020
Everyone we dealt with starting with Mike Dye were professional, timely and responsive. Can’t believe what they were able to make happen in such a short time frame.
David K. | Mar 2020
On top of it. Get back to you immediately. Quick. Competent. Approachable.
Heather J. | Mar 2020
Efficient, straight to the point work
Daniel F. | Mar 2020
Ben Cohen took very good care of me.
David B. | Feb 2020
They made a refi super easy and fast. Lowered my rate and closed quickly.
Joseph B. | Feb 2020
Ben Cohen and his team were on top of everything for us.
John C. | Feb 2020
Unbelievably easy, helpful, and fast
Brian B. | Feb 2020
The entire team that took care of me was fantastic. I knew all of my options, the pros and cons of each option, quick to respond to my questions and never left me in the dark at any point.
ALEX S. | Feb 2020
Good service and long history of working Larry Steinway and his colleagues
Brian D. | Feb 2020
I had a good experience with Ben and the team
Robert F. | Feb 2020
Smooth and almost effortless process. They were there every step of the way. Very responsive.
Karen F. | Feb 2020
Excellent service, very personalized and highly responsive
Josep M. | Feb 2020
Advice and service was very effective.
Breck M. | Feb 2020
Easiest process, best customer service, great team!
Ari M. | Feb 2020
Everything was great - I'm just waiting to final loan transfer (when sold to a big bank) before I can give it a 10!
Eric B. | Feb 2020
Seamless process. Excellent customer service
Matthew L. | Feb 2020
The amazing service and attention to detail, not to mention a great rate.
David L. | Feb 2020
Proactive Communication informing me about interest rates. Easy step by step process.
Michael S. | Feb 2020
I've used them for 2 home purchases and they have been great both times.
Jason M. | Feb 2020
Great service and responsive to my individual needs.
Damian S. | Feb 2020
Ben Cohen and his team were amazing!!
Katryna R. | Jan 2020
Excellent communication and responsiveness.
Brad S. | Jan 2020
Incredibly fast service - we got approved in six days over the holidays!
Whitney H. | Jan 2020
Everyone was great. Helpful, fast, and explained everything. Thank you.
Corinne L. | Jan 2020
They did a very good job and communicated very well through the process.
Matthew M. | Jan 2020
Very responsive and seamless process throughout.
Bryan R. | Jan 2020
Great team, team work and process from origination to close is seamless, easy and exceeded our expectations in all aspects. Will recommend enthusiastically GRI to all friends and family needing mortgage services
James E. | Jan 2020
smooth transaction, good communication
Sachin N. | Jan 2020
Great experience and communication, timely to respond to needs.
Marybeth M. | Jan 2020
Responsive team made the process clear and smooth
Melissa K. | Jan 2020
Great rate, customer service, attentiveness.
Jeffrey M. | Jan 2020
Everyone was very supportive and accessible. We were moving very quickly on the purchased and the GR team was on top of everything.
Mark S. | Jan 2020
Quick, easy to use, and generally a no hassle process.
Kevin D. | Jan 2020
Extremely knowledge, professional and easy to work with.
Andrya S. | Jan 2020
I have recommended Ben and his teammates in the past to multiple friends and this experience changed nothing! They kept us organized and on a path moving forward in the right direction the entire time!
Sean W. | Jan 2020
easy process, promises were made, and the promises were kept, which is not always the case in my experiences in this industry.
Jason N. | Jan 2020
It was easy to do. Everyone that worked on my loan was helpful.
Tom D. | Dec 2019
The team did a great job and exceeded my expectations.
Erick S. | Dec 2019
Response time during the offer and closing process
Amanda F. | Dec 2019
Start to finish your team did everything they said they would do. I found all of your processes very easy to use.
James L. | Dec 2019
Entire process to obtain original loan and refinance was extremely efficient. The team is knowledgeable and very responsive.
Tatyana S. | Dec 2019
Easy process and everything flowed smoothly. Everyone was great to work with.
Kimberly T. | Dec 2019
super helpful and responsive team. client portal was easy to use.
John Q. | Nov 2019
responsivness, easy to work with
Michael V. | Dec 2019
Was very easy process that was important. Each step gave clear instructions as well and informative
Fred A. | Dec 2019
Were able to turn out financing quickly and a fairly easy process
Laura C. | Nov 2019
Stellar service, knowledgeable team, and expedited delivery
Olivia B. | Nov 2019
I had a very good experience
Donatella C. | Dec 2019
The team worked hard in a short timeframe to get our loan funded.
Joshua W. | Dec 2019
Have worked with them several times and the process is always smooth.
Robert D. | Dec 2019
speed towards closing, great customer service
Patricia R. | Dec 2019
Mike Dye and his team were amazing. I tried refinancing with Wells Fargo (whim I already had a “loyal”, strong working relationship for 9 years, but kept being refused.) Mike and his team got me approved with no problem.
Kevin L. | Dec 2019
Ben Cohen made the process easy and when he handed us over to our team I always felt like I knew my next steps. Easy mortgage.
Brandon S. | Dec 2019
Ben and team was great. Fast and accurate with great customer service!
Ronald G. | Dec 2019
From the first call to the final step, everyone was very timely and responsive. As a first time home buyer, each person i interacted with provided information and education and answered all the questions i had. Their customer service was exceptional as well.
Sarah L. | Dec 2019
Entire process to obtain original loan and refinance was extremely efficient. The team is knowledgeable and very responsive.
Tatyana S. | Dec 2019
Super helpful and responsive team. client portal was easy to use.
John Q. | Nov 2019
Mostly electronic processes that allow me to complete efficiently.
Joseph G. | Nov 2019
Very responsive to questions and great customer service
Jaison V. | Nov 2019
Very responsive and personable
Jamie M. | Nov 2019
Amazing service. Super efficient
Peter L. | Oct 2019
Excellent and timely service.
Scott E. | Oct 2019
Prompt and intelligent answers to my dumb questions!
Thomas P. | Oct 2019
Ben and Team were very professional, and responsive too.
Mark D. | Oct 2019
excellent communication, service and responsiveness;
Steven B. | Oct 2019
Great responsive team with competitive rates.
Jeffrey F. | Oct 2019
The entire process was efficient and the staff was incredibly responsive to inquiries throughout the process.
Tammy M. | Oct 2019
Great responsive service!
Marissa R. | Oct 2019
Very trustworthy, feels like o know they arent ripping me off. Great relationship with their team and they are always responsive.
John M. | Oct 2019
Clear and frequent communication
Benjamin G. | Oct 2019
Easy to work with. Creative. Accommodating.
James J. | Oct 2019
Everything was perfect.
Michael D. | Oct 2019
Great experience - everyone from the team was friendly, responsive, easy to work with and took their time answering all our questions.
Vannessa O. | Oct 2019
Closed fast. Good communication
Philip J. | Oct 2019
great people, easy process
Elizabeth B. | Oct 2019
Ben and the team are SUPER responsive. Best responsiveness I've ever experienced from any service I've purchased.
Ryan H. | Oct 2019
It was so nice to work with Professionals that guided me through the whole process
Joanne G. | Sep 2019
It was so easy and convenient and my loan was complete in days
Caitlin D. | Sep 2019
Great customer experience, ease of process, professionalism
Patricia K. | Sep 2019
excellent service, responsiveness and proactive support
Gretchen W. | Sep 2019
Ease of use, good technology, responsive and friendly staff
Evan G. | Sep 2019
The GR Team was professional, responsive, and empathetic. I felt every person on the Team was working for me and me alone. They delivered timely results which was imperative in my case.
Albert B. | Sep 2019
Very proactive. Provide clear instructions. Very responsive
Alexander M. | Sep 2019
Spectacular service, responsiveness; understanding of profession and use of technology.
Michael G. | Sep 2019
just the best team in the business. Everything is handled both professionally and in an orderly fashion.
Sean C. | Sep 2019
Everyone I worked with on the Guarantee Loan Team was incredible! I cant say enough amazing things about the entire team, their efficiency and knowledge. I would use them again in a heartbeat! Thank you, Gina VanderReyden
Gina V. | Sep 2019
Everyone I worked with on the Guaranteed Rate loan team was incredible! I cant say enough amazing things about the entire team, their efficiency and knowledge. I would use them again in a heartbeat!
Gina V. | Sept. 2019
Absolutely fantastic experience. Ben and the whole team were responsive and very clear through the whole process. I really appreciate all that they did - thank you!
Ryan S. | Sept. 2019
In addition to the excellent service from all involved individual, I liked using the portal very much.
Abed E. | Sept 2019
Great experience for a first time home buyer! Everyone was very nice, helpful, and professional. Thank you!!!
Daniel D. | Aug 2019
Incredible experience from start to finish. Amazing job by Ben Cohen’s team!
Kenneth B. | August 2019
Ben and his team delivered just as he explained to me in person on my very first conversation with him. He was honest, frank and explained the process clearly as expected to be, and it was exactly what he said it would be. The team was very professional and friendly, kept me in the loop and explained every step in a timely fashion. We are very restful to Ben and his team.
Salim K. | Aug 2019
Ben and his team were incredibly responsive to all of our needs. Thank you so much!
Andrew C. | August 2019
Ben and his team are top notch professionals who work in the best interest of the customer.
Brian S. | August 2019
Ben has worked with my mom and brother. We trust his judgment.
Luke M. | July 2019
The team was great. very efficient and response time was fantastic. they were very informative and helped to ensure i had everything i need to secure my loan. a big thank you to everyone on the team that assisted me during the loan process.
Carl H. | Aug 2019
Ben Cohen and his team were fantastic! It was a joy and a pleasure working with Ben and Guaranteed Rate. They made the process so easy for something that could be very stressful. The process went so smoothly and quickly! They are prompt and on top of everything and we were cleared to close earlier than the time line. It was overall an excellent experience using Guaranteed Rate and I will definitely use them again in the future.
Arkin C. | July 2019
Thanks a lot to all Guaranteed Rate team. They are awesome. I had a bad experience with other lenders and Guaranteed Rate help me to solve all the problems and made so easy this process to buy a new home. I need to mention that the team move so fast to close in less than one week. Amazing job! Thanks again!!
Patricio G. | July 2019
This was an absolutely seamless process. Thank you for making it so easy!
Amber P. | July 2019
Ben and team continue to crush it and make my life easy when it comes to obtaining a new loan. 5 loans in 6 years now....
Matthew G. | July 2019
I've used Ben and team now twice in less than 12 months and it has been an enjoyable experience in both cases. Given what I do for a living I am precluded on who can actually own and service my mortgage. In the event we have to refinance again we will use this team over again.
Breck M. | July 2019
Great team. Always available to help and more importantly the team was very proactive in answering potential questions in advance.
Jose R. M. | July 2019
I can't really find words to express my satisfaction working with this wonderful team having in its head my loan officer who is also the fifth nationwide. It was such a great experience that did not last even three weeks. Guaranteed rate for me is life guarantee that I am strongly recommend people to do business with.
Nehanda J. | July 2019
Nick Urban was great! Very patient with my 1st time Refinance questions and helped me shop around to find the rate that worked best for me. Would definitely work with Nick again in the future!
Matthew D. | July 2019
Very smooth experience from start to finish. Got the loan processed very quickly. Everyone on the team was very helpful and quick to respond when I had questions.
William S | July 2019
Combination of the automated, clearly well designed and communication process with the excellent team who helped us secure our loan.
Michael S. | July 2019
Love your email and checklist platforms. And even though these forms / updates are very intuitive, your team is GREAT about answering questions along the way. Feels very low-pressure and high-support. Not a single thing to critique. Very nice all around.
Sarah E. | June 2019
Guaranteed Rate made this process so easy. 30 days from start to closing. Amazing!
Jeanette R. | July 2019
Great team, great experience and will continue to highly recommend to others at PwC!!!
Marc S. | July 2019
The staff is professional extremely responsive and efficient. You all make the process simple and easy. I am extremely impressed with the service!!!
Lee H. | June 2019
The entire team was great to work with. Great overall communication, from details, to response, answering questions, follow up and next steps in the loan process. I would highly recommend them to anyone needing to obtain a loan.
Michael S. | June 2019
Guaranteed Rate went out of their way to make my dream to own a house come true. Ben Cohen and his team are THE BEST!!!
Maria O. | June 2019
Ben was fantastic and easy to work with. Super responsive and user friendly. Loved working with him!
Howard R. | June 2019
The entire team I dealt with was FANTASTIC. So responsive, so knowledgeable. Ben Cohen, Mike Dye, Kaye Urban, Nick Urban, Margaret Crawford- a great team!! I will sing your praises throughout my firm!
David F. | June 2019
The team was very transparent in communicating the loan timeline, documents needed, working with my realtor, etc. The team was responsive to all emails throughout the process, and there were no surprises at the end. Thank you team for the great service!
Jordan A. | June 2019
Extremely fast and professional. The "team" approach to this loan process was exemplary.
Gerard L. | June 2019
I have never seen such a fast service, FANTASTIC TEAM , great customer service, kept us updated all the way and mangled to close on a property in 2 days ….this is unheard off ….Just awesome A+++++
Athanasios S. | May 2019
Big thanks to Ben and his team. They were great throughout the whole process and always accessible. Great job by all.
Julio S. | May 2019
I have never seen such a fast service, FANTASTIC TEAM , great customer service, kept us updated all the way and mangled to close on a property in 2 days ….this is unheard off ….Just awesome A+++++
Athanasios S. | May 2019
while the refi process was easy compared to experiences with other banks, it took a lot more of my time than what was presented to me before embarking on this.
Frank H. | May 2019
All done in a timely and professional manner. I felt like I got a good deal.
Ryan V. | May 2019
Made the process super easy and seamless. Thank you for working under tight deadlines, it was a wonderful and easy process! Entire team was amazing!
Kseniya D. | May 2019
Ben Cohen and his team were very helpful throughout the process. Very pleased with how quick and responsive the team was. I was able closed very quickly and I believe that is what won me the multiple offer situation I was in.
Richard M. | May 2019
Very smooth process and extremely responsive people throughout the whole process. I'm a repeat customer and wouldn't even look elsewhere for my mortgage / refinancing needs.
Omar G. | May 2019
Thanks for being proactive and suggesting the refinance. You made it hassle free!
Maryanne C. | May 2019
I cannot tell you how fast, easy, and wonderful Mike Dye and his team were to work with!! We made the mistake of trying to refi our home loan through Bank of America (because that's who currently holds our mortgage) and it was a painfully slow, colossal disaster that we're still trying to get refunded for. I reached out to Mike (who we'd used for our first home loan) and he was able to jump in, rescue us, and the whole process took less than 10 days!!!! These guys are miracle workers. Thank you!
Mara G. | May 2019
Ben, Mike and their team were truly amazing. We came to them with a closing deadline of under two weeks, and had to pivot to purchasing a different unit in the same building with under a week to go, and they were still able to meet every deadline we threw at them. One of the best experiences I have ever had as a consumer ... period. Communication, customer service and responsiveness were all 11s on a scale of 0-10. I will recommend Ben, Mike and the Guaranteed Rate team to anyone I know that is purchasing or refinancing. And as a Sox fan, I love that Comiskey is now named after a company that lives up to everything and more that it advertises!
Susan R. | May 2019
We have used Guaranteed Rate for our last three home purchases over last 10 years; they work with us to make things easier to understand and execute, and close transaction on time.
Manoj P. | May 2019
Ben Cohen and his team (Urbans) were fantastic. They made my process, which was a little overwhelming, very comfortable & efficient when possible. Great service, thank you!! Jeff Drogos.
Jeffery D. | May 2019
This is our second great experience with Guaranteed Rate. You guys always keep us on our toes and remind us what we need to do when. You are also super responsive to any questions we have. Thanks for everything - we really appreciate it.
Mackenzie B. | April 2019
The team was fantastic. Self-employment has never made it easy for me traditional underwriting perspective. The Guaranteed Rate team understands the fine details and was able to help us purchase our dream home.
Brian M. | May 2019
I appreciated how clear the process was and that every step was explained along the way. Everyone was friendly and helpful and super quick to respond.
Laura C. | May 2019
Ben Cohen, Mike Dye, and their team are absolutely amazing. While the home buying process is inherently stressful, this team eliminated all stress associated with obtaining a mortgage. They treated me as if I was their only customer....service that is nonexistent in today’s environment. I would certainly use this team again. And I will recommend to friends, family, and colleagues. Service excellence! Verneda Bachus
Verneda B. | April 2019
Mike Dye and his team are simply outstanding. Professional, considerate, clear and direct in all communications. Quite honestly, the best mortgage service I have ever received over many years of buying and selling homes.
Michael B. | April 2019
Ben and his team are the best! Guaranteed Rate made the entire process smooth from beginning to end. We both have jobs that require travel and they even scheduled the closing conveniently by sending someone to our house to finalize the transaction. I've now recommended Ben and his team to three different friends that all couldn't be happier with their experiences!
Sean W. | April 2019
Ben and his team were a pleasure to work with from start to finish - will definitely recommend him to others seeking a pain-free mortgage experience!
David M. | April 2019
We would ONLY work with Guaranteed Rate if Ben Cohen was our mortgage broker, otherwise, we would go where Ben is working.
Michael R. | April 2019
The whole process from getting pre-qualified to getting the loan funded was exceptional. Ben Cohen and his team were swift and professional throughout the process and always took the time to walk me through everything. I will be a lifelong customer of Guaranteed Rate!!
Brian S. | April 2019
Ben and his team were great. Very responsive, always available.
Dustin B. | April 2019
Mike and his team were great to work with!
Peter L. | March 2019
Ben Cohen and his entire team were Sterling!
Richard G. | April 2019
We are extremely happy with our choice of Guaranteed Rate for our mortgage needs. Ben Cohen and the whole Guaranteed Rate team expertly and efficiently guided my husband and I to the finish line of our dream home with such great support, communication and speed! At each turn, they made us feel informed and well taken care of. There were so many steps in the process and decisions to be made – it can be quite daunting. But the Guaranteed Rate team shepherded us through every step, making it manageable and ensuring we understood each piece. We have never had such a great level of personalized service with our financial service providers. We are so glad to have had the pleasure of working with such a professional and customer-focused mortgage company. We are very grateful. The Guaranteed Rate team literally helped us make one of our dreams come true!
Mary Helen T. | March 2019
Ben Cohen and his Chicago team were fantastic. We were kept informed during the entire process, they were patient with our dumb Questions, reassuring when we needed it. Their professionalism was outstanding. They made it all so easy - I would recommend Ben and his associates wholeheartedly.
Patricia R. | March 2019
We are extremely happy with our choice of Guaranteed Rate for our mortgage needs. Ben Cohen and the whole Guaranteed Rate team expertly and efficiently guided my husband and I to the finish line of our dream home with such great support, communication and speed! At each turn, they made us feel informed and well taken care of. There were so many steps in the process and decisions to be made -- it can be quite daunting. But the Guaranteed Rate team shepherded us through every step, making it manageable and ensuring we understood each piece. We have never had such a great level of personalized service with our financial service providers. We are so glad to have had the pleasure of working with such a professional and customer-focused mortgage company. We are very grateful. The Guaranteed Rate team literally helped us make one of our dreams come true!
Mary and Rick T. | April 2018
Ben, Mike and the entire team were exceptional from start to finish. We switched to Guaranteed Rate at the last minute when our other broker couldn't secure a mortgage, a week before scheduled closing. My wife and I can't thank you all enough. We will be signing your praises for years to come and look forward to working with you all again!
Jonathan W. | March 2019
Ben Cohen and his team are the best-friendly, responsive, excellent service.
Julie B. | February 2019
Ben Cohen, Nick Uban, Kaye Urban, and Margret Crawford made the loan process easy and enjoyable. They were a pleasure work with. I’d recommend them, without question.
Nicholas T. | March 2019
Ben Cohen and his team went above and beyond to help us obtain the loan we wanted. We are incredibly impressed with their dedication to their clients and their knowledge of the mortgage process. We would use them again without hesitation.
Robyn R. | March 2019
The whole team was professional and fabulous to work with. They got this loan done in record time, while maintaining a very professional attitude in answering all of my questions. I would highly recommend Ben, and the entire team from start to finish!
Gerri L. | March 2019
The process was easy and transparent. Pricing was better than competitors too.
James H. | February 2019
Ben and his team are top notch! From realistic expectations set up front to the seamless underwriting and closing process.
Sean C. | February 2019
Guaranteed Rate is the best. Ben Cohen and every person I dealt with was friendly, knowledgeable, efficient, and kind. I highly recommend Guaranteed Rate.
Kathleen H. | February 2019
I didn’t think buying a home could be so easy - Ben Cohen and his team made this a quick and seamless process. I will absolutely use them again the future.
Jeffrey M. | February 2019
I received the best rate from GR, Ben and the entire team worked efficiently and we closed in under 30 days. My real estate agent vouched for GR and he was right to. Everyone was very responsive to my questions and communication overall was great with most of it being done through email but Ben gave me a call to introduce himself. Couldn’t have asked for a better experience.
Shantee H. | February 2019
Ben and his team were very experienced, very knowledgeable and above all very responsive. No matter the question or the time of the day (or weekend), I received a quick and thorough response. My refinancing was a unique situation (at least for me) and Ben/team worked closely with me to move this to a close as quickly as possible. The process, through the online portal, was easy to follow. The human touch from the team made a world of a difference. In short, the exceptional service from Ben and his team was not only b/c of the above but also because of the passion they bring to every client interaction. A wonderful experience (has anyone ever said that about a refi process?). Thank you, Ben and team! Speak soon.
Mike G. | January 2019
Ben Cohen and his team were great. They helped make the process very easy and explained everything quite thoroughly to ensure I understood everything that was going on.
Michael T. | February 2019
A great team approach that kept things moving throughout the entire loan process. Everyone communicated very clearly each step of the way.
Gary H. | February 2019
The team made a commitment of no surprises and set clear expectations of the process and timing. Exceeded all expectations and the portal was easy to navigate and provided flexibility in providing documents. Received daily emails from team of outstanding items and progression of application. Highly recommended.
Marc S. | December 2018
An easy and efficient process from the start with Ben, through review of info with each team member, to Closing at home (we were doing a refi). Completed entire process very quickly.
Ian N. | December 2018
Ben Cohen was first-class all the way! He was straight forward throughout the whole process and was available at a moments notice. As a first-time home buyer, he made the process simple and enjoyable. Thank you!
Alexander G. | January 2019
Ben & team made it very easy to obtain the loan. Continuous communication (even while Ben & Mike were on vacation & through the holidays) have earned my business in the future.
David D. | January 2019
You guys were amazing. A number of people involved, but handoffs were seamless; communications were crisp an clear and expectations were set and met. Technology is great. Keep it up and THANK YOU ALL SO MUCH!
David M. | December 2018
Ben and his team were all very knowledgeable and handled their respective well. I never had to drive anywhere to submit forms as it was available to do so securely online. This is my first time doing this, so I’m unfamiliar with the standard length, but it seemed to take a little long from start to finish, and I had to upload so many documents. All in all, super easy to do it though. 10/10 would recommend.
Tyler L. | December 2018
Everyone I worked with at Guaranteed Rate was very helpful and patient with my wife, and I have to close from two different cities.
Michael B. | December 2018
Guaranteed Rate was efficient and thorough. The whole loan process was explained at the outset and went according to plan all the way. I knew exactly what to expect for everything! My escrow agent said they were the best firm she has ever worked with. I would definitely recommend them to anyone.
Rochelle K. | November 2018
Please be aware that Ben Cohen out of Chicago and his team are AMAZING. From the get-go, I received my pre-approval letter less than an hour after giving my details. Then, throughout the LONG closing process, Ben was keeping me informed, and on track. Then, 36 hours before closing, I had an issue with my down payment funds being tied up (out of state wire transfer and they imposed a limit we were all unaware of..) - it could've been devastating and could have delayed our closing by over seven days. I called Ben merely to inform him of the issues- and he started to conference in his team of experts-- all of them came up with a creative and QUICK solution so that I could what I needed to close on time. I'm basically in my home today thanks to Ben. He should be recognized as a huge asset.
Kelly C. | November 2018
I've gone through the mortgage process several times with different companies, but my experience with GR exceeded my expectations. Everyone was easy to reach, knowledgeable and straightforward. The timeline was the quickest I have experienced too.
Omar G. | November 2018
Please be aware that Ben Cohen out of Chicago and his team are AMAZING. From the get-go, I received my pre-approval letter less than an hour after giving my details. Then, throughout the LONG closing process, Ben was keeping me informed, and on track. Then, 36 hours before closing, I had an issue with my down payment funds being tied up (out of state wire transfer and they imposed a limit we were all unaware of..) - it could've been devastating and could have delayed our closing by over seven days. I called Ben merely to inform him of the issues- and he started to conference in his team of experts-- all of them came up with a creative and QUICK solution so that I could what I needed to close on time. I'm basically in my home today thanks to Ben. He should be recognized as a huge asset.
Kelly C. | November 2018
We were just blown away by the quick timeline, professionalism, and efficiency of Ben Cohen's entire team. From providing us with pre-authorization letters for multiple properties, to help us close in less than 30 days, we couldn't have asked for a better experience. You can count on us to always recommend the BEST team in lending out there. You guys rock. Thank you again!
Ashley L. | October 2018
Very smooth and efficient process. Clearly outlined all needed documents. The individual portal worked very well with no problems. Loved working with my 'team'.
Maryrose M. | October 2018
GR team, As a first time home buyer, I was very anxious about starting the process. To my surprise, every single team member I interacted with at GR made me feel empowered, excited, and at ease. The emails sent were easy to follow, intuitive, and thorough so I alway knew what was needed of me and what to expect next. Thank you to Ben, Mike, Nick, Whit, Danielle, Margaret, Aly, and my new roommate Bob for making this a very low stress and exciting time! I appreciate all your hard work and timeliness. Will highly recommend.
Kathleen C. | October 2018
The entire team I worked with was direct, professional, efficient, and extremely responsive. The method of requesting and obtaining information was user-friendly and succinct. I was really happy with the service and would highly recommend Guaranteed Rate to anyone seeking a mortgage lender.
Deena H. | October 2018
Our loan experience with Guaranteed Rate was amazing. Our loan officer was always available, very responsive and exceptional at communication. We always knew what to expect at every step of the way, and the entire team was great about keeping us informed throughout the process. It was a perfectly seamless experience from start to finish. We are so glad that we chose Guaranteed Rate for our home purchase.
Michael Z. | October 2018
Ben Cohen and his team were amazing! They were able to get the job done extremely quickly and navigate through several challenges.
Lauren K. | October 2018
Ben and his team were very responsive to all communication and made the complicated process very smooth.
Nathan H. | October 2018
Exceptional communication, responsiveness and professionalism - highly recommended
Michael G. | July 2018
My first time buying a home and the Team at Guaranteed Rate were very helpful and took time to explain whatever I did not understand. They returned phone calls in a very timely manner and never made me feel like I was bothering them or asking a stupid question. I will recommend Guaranteed Rate to family and friends. Thank you all!
Joanne M. | September 2018
Ben and his team did an excellent job in providing the service and I was very satisfied on his teams effort. Thanks to them, I was able to close on time. Thanks.
Jong Taek B. | September 2018
You made the process so easy and seamless! We have already recommended you to several other people.
Leah D. | September 2018
Ben Cohen and his team made this an extremely easy process. They were on top of every step from beginning to end - great support system. Thank you.
MaryLynn H. | August 2018
Ben and his team were nothing short but perfect Quick , responsive , professional . Will defiantly use the company again for my loan needs Big thanks guys ! Keep up the great work!
Nimrod B. T. | September 2018
Ben and his team were FANTASTIC!!! I couldn’t be happier with the way everything went. THANK YOU!
William C. | August 2018
Thank you all for such a smooth, well run process - all went well today and I am very grateful for the clear communication and responsiveness throughout the process. I'll definitely be recommending to others!
Michael G. | July 2018
Ben & his entire team were great to work with. We were new construction and our delivery had a lot of twists / turns / delays throughout the process however thanks to Guaranteed Rate we had no issues leading up to closing. We actually didn't even know our final closing day until 24 hours before and still Ben & his team made it an easy process for us. We're looking forward to recommending Ben & using Guaranteed Rate to re-finance in future years.
Sean W. | July 2018
Everyone on Mr. Cohen's team was very pleasant and on time with their promises.
Joseph C. | May 2018
Thanks to Ben and his team for all their support!
Todd G. | July 2018
Could not have been easier. Ben and team are awesome.
John H. | July 2018
Ben was awesome. Very responsive and extremely helpful. It was a very smooth process which I have never had before in obtaining a mortgage. Thank you!
Marybeth M. | July 2018
Ben Cohen and his team were fantastic. They took what can be a stressful process and made it easy. I will recommend Ben and his team.
Louis J. | July 2018
Very happy with the speedy service of Guaranteed Rate! - One comment.. the team should be able to exercise some flexibility when requesting and requiring supporting documentation for the loan application.. for instance, I find it odd that I have to provide a written justification on 2 events on my credit score when the credit score is over 835 points. That should not be necessary.
Franz V. | July 2018
Ben Cohen and his staff were very courteous and quick to respond to all questions.
Steven S. | June 2018
You guys were awesome to work with and frankly made the most stressful process (in my opinion) very easy. We had what I thought was an impossibly tight turn around and you all came through. Really appreciate all of your time and efforts to help us.
Lou J. | July 2018
Ben Cohen and his team were top notch. So professional, and knowledgable on any question we had about the process. And most important ...fast when we needed them to be. Thanks for everything.
Kevin G. - June | 2018
Ben Cohen is the best loan officer I have ever worked with. His team is excellent and the service is great.
Marc O. - June | 2018
Quick and responsive!
Brian K. | June 2018
Great communication from all points of contact within the Guaranteed Rate team.
Hannah T. | June 2018
This being my first home purchase, Ben Cohen and his team were excellent at explaining the whole mortgage approval process and were there to answer my questions every step of the way. Whenever there was an issue that I felt I needed to discuss with Ben directly he always returned my calls. Ben also worked with me to get the lowest interest rate possible.
John D. | June 2018
Thanks for everything!
Maryanne C. | June 2018
Ben Cohen and his team were incredible. Ben was responsive in some very time sensitive situations as we were looking for pre-approvals on homes, and they kept us apprised of what was happening at all stages of the loan process after we had found our home to purchase. I would recommend them to anyone, they really made a stressful process stress free!
Greg D. - June | 2018
Ben Cohen and his team are the best. One of the most pleasurable experiences I’ve ever had working through a stressful situation. Highly recommend Ben and his team.
Leslie D. | June 2018
Ben and team always make this such a breeze. Thank you all!
Jill B. - June | 2018
Ben’s team is fantastic, and keeps getting better with each re-if. Great service from start to finish.
Eric L. | June 2018
Nick was GREAT to work with. Very patient in explaining things as a first time buyer, took the time to make sure I was comfortable and made everything seem easy. Will definitely be doing my future loans with GRI due to Nick, Kaye and Margaret!
Matthew D. - June | 2018
Very easy process! Got a loan quickly!
Katherine L. |June 2018
There were definitely complications with the buying process that made things difficult, but Ben Cohen and his team were able to pull through and make it happen. The persistence went above and beyond. I was happy to close with this team.
Alexandria V. | May 2018
Ben Cohen and his team were fantastic throughout the entire process. Most notably was the timeliness with which they responded. We felt that we were his only client!
Spencer K. - June | 2018
Ben has a great team who are very in top of all the details making the process very easy for us!
Paul S. | June 2018
They were amazing with communicating and really did everything they could for us to make our dream come true!
Giovanni S. | May 2018
Ben Cohen's team was described as the best and after going through the loan process I agree 100%!
William D. - May | 2018
Very smooth process. Mike Dye and his team are the best!
Erin H. | May 2018
This was my first time purchasing a home without a realtor or lawyer. The staff were nothing but kind and so helpful with me and helping me understand the process and what was needed of my and/or the seller. I wouldn't hesitate to use Guaranteed Rate again. Thank you to Susan Cooley, Nick Urban, Kaye Urban, Margaret Crawford, without these individuals, the deal would not have happened. They were all instrumental in helping me along the way. Thank you guys, I really appreciate it.
Suzanne T. | May 2018
Everyone on Mr. Cohen team was very pleasant and on time with their promises.
Joseph C. | MAY 2018
Thank you for the wonderful experience!
Anne K. | May 2018
Ben Cohen and team are true professionals that partner as trusted advisers and experts through origination to close. Their responsiveness and willingness to go above and beyond sets the bar as the industry standard. I look forward to working with them again. Ben's team is a well-oiled machine.
Joseph R.
I have worked with Ben and his team several times for financing, and they are great. Their rates are always the best. The process is seamless and 100% digital. The best part is there are never any surprises working with the team. They are quick to respond to questions, provide detailed steps, and follow through on all requests.
Mathew C.
Well, what can I say...This home buying process was a walk in the park, and I credit that to Ben's amazing team! From Stacey and Susan and all the way down the line to Margaret; they have patiently worked with my numerous questions and made me feel so comfortable in this new adventure of home buying. They made the process black and white and it could not have been smoother or easier. He has a phenomenal team that will get the job done! Highly recommend partnering with Ben & his all-star team for your home mortgage.
Justin W. | April 2018
I couldn't have had a better experience with Guaranteed Rate. I was using another lender, and the process was taking far too long. We were coming down to the wire, and our lender had advised it would take him at least 30 days to close. We had 15 days until we had to close. We were put in touch with Ben, and he had the loan closed within 8 business days.
Jason M.
Ben Cohen is so easy to work with! He made the entire loan process very transparent, very quick. We have closed many loans with Ben & every time he gave a Closing date, he delivered! Best loan officer! Highly recommend working with him & will definitely continue using him for future loans!
Shirrah M.
I couldn’t have asked for a better loan company. Ben and his team made sure that all of my husband’s and my questions were answered, and would even respond to late night emails. I really appreciated that before getting the loan, we had to take an online course with quizzes that help you understand the process thoroughly. Great team!!
Michelle C. | April, 2018
Very smooth process. Mike Dye and his team are the best!
Erin H. | May 2018
Great process and team to work with. Only suggestion. Deeply review documents you ask for. We got asked several times for things we already submitted.
Daniel W. | May 2018
His team should receive an award. He was very clear, human, patient, and focused throughout our process. With all of the many forms, emails, and steps it takes to buy a home, I was always confident of what was next.
James G. | May 2018
I can not express my appreciation to GR for their attention to my loan. They closed the deal in 7 days. Could quite possibly be the fastest loan closed in history. Thank you and I look forward to out next transaction.
Allison C. | April 2018
The team provided personal attention, was organized and extremely responsive!!
Lee H.
I couldn't have had a better experience with Guaranteed Rate. I was using another lender, and the process was taking far too long. We were coming down to the wire and our lender had advised it would take him at least 30 days to close, and we had 15 days until we had to close. We were put in touch with Ben, and he had the loan closed within 8 business days.
Jason M. - 6/2/2017
Ben Cohen was fantastic to work with, from start to finish. This was our first time buying a home and he made it easy and understandable throughout the way. We were in a very competitive market, so were acting very quickly on properties, but he and his team were available day and night to answer questions, provide letters, etc. Their emails were extremely clear in outlining each step of the process and what was needed from us to complete that step. Everyone we worked with at Guaranteed Rate was friendly and professional and I wouldn't hesitate to refer Ben and his team to anyone I know in search of a mortgage.
Katya S. - 4/21/2017
Thanks for a great experience and making my dream come true! I know I wasn't as prepared as I thought I was and Susan always made me feel at ease! Thanks everyone that had a hand in my home buying experience!
Kyle R. - March 2017
Working with Ben Cohen and his team was great. They made everything as easy as possible, and were very transparent throughout the whole process. Would definitely recommend him to anyone looking to obtain a loan.
Christopher B. - 3/17
Ben & team were very accessible and explained everything we needed to do. That and they were able to get everything done soooo fast!
Mackenzie B. - 2/28/17
Ben Cohen is a mortgage magician. He and his team are a machine geared for results. Professional, courteous, and diligent. Thank you for your help!
Shelley L. 1/17
You guys were able to help us get a loan when no one else could. That aside, the service the loan team provided, lead by Ben was unbelievable. Even if we didn't get approved I still would have given you guys very high marks!!! Thank you.
Katrina M. -1/16/17
Your loan staff was very professional and extremely helpful. All of my calls were answered immediately. Questions that I had were explained thoroughly. Your assistance during the loan process is sincerely appreciated.
John W. - 1/12/17
The process was very smooth. I liked the transfersafe portal which helped me keep tabs on my to do list. Everyone involved was supportive and responsive. Thank you for all your efforts!
Robert R. - 1/17
A special thanks to Susan, Ben and the entire team that helped us and many of our other financing needs. The entire team has been been great in meeting our needs over the years.
Sanjeev K. -1/17
From start to finish, Ben Cohen and his associates made the entire process simple and painless. The entire process was smooth and without any hassles. Everyone was courteous and helpful along the way. I will definitely recommend Guaranteed Rate to my friends.
Marsha S. - 1/17
Ben and his team were absolutely amazing! From start to finish, they were absolutely on top of everything for us! There is no way that I would ever look for another mortgage company. Ben and his team will have all my business going forward!!!!
Curtis K. - 1/17
Thanks to Ben and his team. My first home purchase could not have been a smoother process.
Jason L.- 12/16
Everything went very smoothly. The online uploading system is extremely user-friendly and streamlines the process. This was a much better experience than my first lender when I purchased a home in another state.
Alex W -12/16
Guaranteed Rate was great to work with and made the loan process so easy. I will definitely use them again in the future. I'd also like to highlight Bob Ligon, Susan Cooley and the rest of Ben Cohen's team. They were phenomenal!
Brian L. - 12/5/16
Ben Cohen and team are true professionals that partner as trusted advisers and experts through origination to close. Their responsiveness and willingness to go above and beyond sets the bar as the industry standard. Ben's team is a well oiled machine. I look forward to working with them again.
Joseph R- 12/5/16
The new online experience for submitting documents was fantastic. It allowed me to securely attach documentation rather than submitting through email. I would use Guaranteed Rate again.
Patrick R- 11/16
Everyone was such a pleasure to deal with and they all went out of their way to help me through my first loan process.
George K. -11/16
Ben was so great to work with, and was very helpful and responsive. He always responded when I had questions, and even responded to a call on Halloween when we were closing and were having to go through underwriting again. The website was incredibly easy to use, and we were able to quickly upload all documents (or re-upload, if something else was needed). You also were able to confirm funding well in advance of our close, which was much appreciated. Thanks for such a smooth process!
Meghan S. - 10/16
Ben Cohen & team made my refi stress free. I will recommend them to anyone I know who is looking to get a mortgage or refi.
Courtney -9/16
Ben and his team did a fantastic job. I went from loan app to closing is less than 30 days and we could've closed early had the seller's been ready. thanks again.
Marc-10/16
Thank you so much for everything that you and your team have done for us once again. I know that you all went above and beyond on more than one occasion and we really appreciated it! Just to let you know, when we met with the head supervisor at our community, Dan last week, he had nothing but the highest praise for your team. He said he had never worked with a more responsive, professional and easy team to work with. He works with a lot of mortgage companies and he said this was one the best ones that he had had the pleasure to work with. He had nothing but the highest praise for them.
Cathy- 10/16
Ben Cohen and his team were great (once again). Best I've ever known, and recommend them as often as I can. Thanks again!
Bryan N- 9/2016
Very smooth process and liked that I could upload all documents and sign electronically. The loan officer Ben and his team were great at keeping me informed throughout the process. Also, it was great that they sent someone to our house for the closing. Would highly recommend Guaranteed Rate to anyone
Jonathon L. - 8/16
Ben Cohen and his staff were wonderful. They all made this very stressful time in my life with buying a home as a single parent very easy. Everyone was so helpful and never made me feel like questions were crazy ones. Thank you all so much!!
Allison L. - 8/16
Near the end of July and with an August 31st closing date looming, I was getting fed up and frustrated with my lender and my real estate agent recommended Ben Cohen at Guaranteed Rate as an option. After my initial telephone conversation with Ben I was referred to his Senior Loan officer Susan Cooley and she was nothing short of being professional and knowledgeable. Once I gave Susan all of the documents and letters of explanation that applied to my circumstances I was then handled by Nick Urban and Kaye Cagney through the underwriting process. The appraisal was handled quickly and the report came back a few days later. Additionally, I did not have to provide more documents and/or letters of explanation after the initial request. Ben's team was extremely efficient, patient and professional through the entire process.Damn impressive in my book and I am beyond thrilled with the results. Highly recommended for any of your mortgage loan needs as my experience was seemless, flawless and stress free.
Linda D. - 8/16
They had the loan ready on the day I needed it. They answered all of my questions in a timely manner. The web interface makes it easy to know what documentation you will need to complete the application.
Michelle F. - 7/16
Ben Cohen did a fantastic job and was a huge help throughout this process! I know we came prepared with hundreds of a questions but he was always there to answer our questions and help give us comfort as first time homebuyers. After working with lots of different people through this process we appreciated how responsive he was and always available to talk at a moment’s notice.
Kyle G. - 8/16
This was my first time applying for a loan for a home purchase. Ben Cohen and his team were there to walk me through each step of the way, and to answer any questions. They made a potentially stressful and chaotic process tolerable.
Edward P. -7/16
Ben and his team got me closed FAST. They are super communicative, efficient and friendly. It's like the 4th time I've used them and they never disappoint. I HAVE recommended them to many of my friends who feel the same.
Jill R- 7/16
Ben is a top notch professional from every perspective that addresses challenges inevitable as part of the process. Very efficient and a great communicator. Completing the transaction in a record time frame would not be possible without Ben. My seasoned realtor was impressed! Many thanks.
Alla - 7/16
After consulting with a few lenders prior to purchasing a new home, I decided to go with Ben Cohen and his team. Ben was great to work with - the whole process went so smoothly from start to finish. He was very easy to talk to, ask questions and go over what my options were. His team quickly followed up with any requests, which gave me the impression they were prepared and had good experience. I would recommend working with Ben and his team with anyone.
Anonymous- 7/16
Ben was a pleasure to work with the entire time of my home buying process. I'd recommend him and his entire team that he works with to anyone that was in the same position I was. Quick Story: Ben was out of town and I had a very time sensitive dead line that I needed to get documents over to my real estate agent during non-business hours. Ben is always accessible and was able to get a team member into the system and send over a document I needed to send over within 15 minutes. Great experience.
Anonymous- 7/16
Ben and his team were extremely helpful in the purchase of our first home. We couldn't be any happier than where we are right now thanks to Ben. Ben took an extensive amount of time explaining each step of the mortgage process. He walked us through the entire purchase of our home.
Anonymous- 7/16
Seriously 10s across the board. Ben Cohen and is team are the best. I am a first time buyer and the experience was phenomenal. Thank you Ben and everyone on his team.
Greg P.- 7/8/16
Guaranteed Rate couldn't have been better. The process ran smoothly, communication was seamless and we accomplished exactly what we sought out to achieve with our refinance. Thanks, guys!
Ashley L. - June 2016
Ben and his team did an excellent job - especially keeping me updated throughout the entire process.
Andrew W- June 2016
Ben Cohen and his team were great at walking us through the process!
Jessica C. - June 2016
The closing went great yesterday and we are all moved in. From the bottom of my heart...thank you. I did not think it was possible to pull off that mortgage by myself and you were able to do it. You are INCREDIBLE!
Anonymous- 6/16
Ben Cohen and his team were very accessible and professional throughout the entire process. They invested the appropriate amount of time necessary to get everything done on time. Although the home-buying process is stressful, Ben and his team did everything that they could to lower our stress level. I would definitely use Guaranteed Rate again and I plan to recommend them to my friends and family.
Warren R. - 6/2016
I just want to say Ben's team is outstanding. Mike Dye, and Whit Barker specifically. I had an issue on my credit report just before closing that was going to be a deal breaker, but the team never gave up. Not only did they go out of their way to fix my credit, they closed my loan! Thank you!
Alex- 4/2016
Ben Cohen is fantastic. He always took the time to explain everything in simple terms to me, and always made himself available during non business hours. It was a pleasure working with him.
Evan E - 5/2016
Ben Cohen and his team were wonderful and with us every step of the way. We could not be happier!
Cristina S. - 6/16
Super great experience~ I highly recommend Guaranteed Rate! Thank you Ben and Team. I appreciate your guidance, quick turnaround time and meticulous attention to detail.
Joy J. - 6/2016
Ben and team, our closing went smoothly today, obviously in large part because of your work. Thank you. You guys work well together and were quick and responsive all the way. Our lawyers complemented your team efforts.
Stephen and Agnella - 5/16
Ben Cohen, Mike Dye and Susan Cooley were very patient and responsive. They took the time to help us understand the loan terms. They went above and beyond in securing the best terms for us. They really helped us out.
Katrina G. - 5/2016
Ben Cohen and his team are simply outstanding. Ben came recommended to us from some good friends of ours who had worked with Ben in the past, and I can't say enough good things. Ben is a true professional, thorough, and extremely knowledgeable. But he also has the little things down -- which is that he understands that obtaining a mortgage is foreign territory to a lot of us, and can be a stressful and taxing process. I never had to leave Ben a message or wait for him to return my calls. If I sent Ben an email with a question, I got a response in less than 10 minutes. Little things like that -- feeling like your lender is putting you first -- makes all the difference in the world. Ben's team was equally attentive, responsive, and friendly. I'll be recommending Ben to everyone I know.
David S. - May 2016
After having many bad experiences with the bigger banks/lenders, I am so happy that I was referred to Ben and his team. In addition to doing a refinance on my primary residence, I also obtained a new mortgage after I sold that residence and purchased a new home. The process was seamless and efficient. Susan and Kaye were responsive, always available to answer questions, and always easy to reach. They made this otherwise stressful situation painless. I would refer this team to anyone, and will always go to them for my lending needs.
Nicole C.- April 2016
I have used Ben to refinance the mortgage on my condo twice. The application process is completed online and all the documents are requested via email where you are then given a login and password to securely upload your documents to his system for review; you can track all necessary documents on your own page so it's totally painless and hassle-free! The entire process, from application to approval was quick and easy.
Tom K. - April 2016
Ben Cohen and his team were very professional and prompt with responses and moving along my refinance. They were very knowledgeable and precise in explaining the steps, charges and their follow-thru.
Jen W. - April 2016
The team we worked with was knowledgeable, responsive and patient. We couldn't have asked for a better experience.
Christopher M.- April 2016
The entire team was efficient and informative. I will highly recommend Guaranteed Rate to my peers.
Zach B.- May 2016
Ben knows how to get through the "red tape" to get a transaction closed quickly. He makes himself incredibly available to his clients and comes through on his promises. I highly recommend Ben.
Andrea V. - Chicago, IL - 2/16
So great having the portal to easily and quickly upload necessary documents. Saves SO much time!
David W. - Riverwoods, IL - 3/16
Loved the attentiveness of the Ben Cohen Pod--everyone was in lock step and helped me get through the transaction with very little stress and no surprises. Fastest and easiest closing ever. Have already and will continue to recommend to everyone I know.
Janet T. - Chicago, IL - 3/16
Ben Cohen and his team were amazing. They were relentless in their pursuit to get me the best possible loan. I have never seen a team work harder. They were the complete package helping me out with my homeowners insurance as well which saved me over 500 dollars. I will most definitely use Guaranteed Rate again.
Christopher R. - Chicago, IL | MAR 2016
Done 2 mortgages and a refi with Ben in the last 2 years. Ben and team are super easy to work with. Very happy with all 3 of my processes with Ben and the outcomes of each. Chicago Mortgages = Ben Cohen.
Anonymous - Chicago, IL - 2/16
Ben Cohen and his team were amazing. They were relentless in their pursuit to get me the best possible loan. I have never seen a team work harder. They were the complete package helping me out with my homeowners insurance as well which saved me over 500 dollars. I will most definitely use Guaranteed Rate again.
Christopher R. - Chicago, IL - 2-16
The team is efficient and responsive. It's my 3rd GR loan and I have and will continue to recommend them to my friends.
Jill R. - Chicago, IL - 2/16
Ben's team is exceptional. They take ownership of my mortgage and all the procedures and details that go along with it. They have proactively saved my family thousands of dollars via timely refinancings. Could not recommend anyone more highly.
Evan H. - Boston, MA - 2/16
Great experience all around! Ben and his team made sure all details were covered and looked at all available options given my situation and credit history.
Chad T. - Chicago, IL - 2/16
My loan officer, Ben Cohen, always returned calls promptly and took care of matters immediately. He took my questions and concerns seriously and built a relationship of trust in the process. His team carrying out other functions is best described as "on the ball." They were connected and right up to speed on all matters of my loan. This professional handling allowed me to feel I was being well taken care of.
Bruce R. - Chicago, IL - 10/15
The process was very efficient. What was needed was asked for without delay. All of my submitted documents were reviewed and confirmed received that same day.
Neil F. - Highland Park, IL - 11/15
Ben and his team were wonderful to work with! They made the process easy and painless, we will definitely be using Ben for our next refinance!
Lauren W. - Long Grove, IL - 12/15
Ben Cohen and his team are amazing, period. They were great.
Chad F. - Highland Park, IL - 12/15
Great team!!! Always felt comfortable and confident in everyone!!!
Lisa K.- Chicago, IL - 12/15
I would use Guaranteed Rate again only because of Ben Cohen - the man and his staff are genius and perfection!
Michael R. - Chicago, IL - 12/15
Ben Cohen and his team couldn't have been any more professional and efficient. They made this experience as painless as possible. Great communication.
Abraham B. - Lincolnshire, IL - 1/16
Ben Cohen makes it easy and fast. He is quick to respond, honest, and we know we are in good hands. Excellent A++ experience as always. I cannot recall the persons name who did our closing.. but she was extremely professional and explained everything great. Again, made it very easy. Pleasure to work with.
Justin L. - Elmhurst, IL - 1/16
The whole entire team at Guaranteed Rate were wonderful and excellent in helping me secure a refi loan. Its was easy and efficient. In addition, they were very helpful and responsive. Best mortgage experience I ever had. I will recommend my friends and family to use Guaranteed Rate. Just awesome!
Donald C. - Chicago, IL - 2/16
The execution of the closing was quick and easy. Overall, a great experience. Thanks.
Ajay K. - Chicago, IL - 11/15
Ben Cohen and his team were awesome to work with. The online submission process made everything very easy.
Jeff K. - Lincolnwood, IL - 2/16
Ben was absolutely terrific. Very responsive and helpful. When we found a house, we needed to close within 30 days and Ben and his team got everything done in plenty of time, helping ease the stress of the process. He also helped me a find a great relator to help my wife and I with our first time home search. We would definitely go back to Ben again the next time we decide to buy a house.
Chris L. - Arlington Heights, IL - 2-16
Ben and his team at Guaranteed Rate were fantastic. They made the process of buying my first home as easy as possible. Their process for getting loan approval, collecting necessary documents, and assisting with closing is very streamlined.
Anonymous - Chicago, IL - 12/15
Very helpful and was able to help me secure my first home loan quickly and painlessly. Was able to close with a short time frame and a good finance rate wouldn't have been able to close with many lenders In the time Ben and his team were able to close. Would recommend Ben and his team to everyone I know.
Ryan V. - Hinsdale, IL - 12/15
Ben Cohen and his mortgage team were professional, responsive, and helpful throughout the mortgage process in helping me buy my first home. Starting with prequalification through closing, Ben Cohen was there to help make sure that the entire process was smooth and organized. I would recommend Ben Cohen of Guaranteed Rate to any buyer, first time or veteran.
Andrew S. - Lombard, IL - 12/15
Ben was very easy to work with from day 1. He and his team acted efficiently to take care of all aspects of my loan. Ben and his team very responsive and made the mortgage process as painless as possible.
Elliot L. - Chicago, IL - 12/15
Ben is quite simply the best mortgage broker I have ever worked with (and I have worked with a lot!). His knowledge of the products available and his ability to get a loan done in a market that is very challenging is incredible. He has helped many of my friends when other lenders have failed do what they promised to do. Ben will never tell someone he can get them a certain loan/deal/rate/whatever unless he knows he can. His is honest and has incredible integrity in a business that often lacks this.
Colby M. - Chicago, IL - 11/15
We have worked with Ben on two mortgages -- a refinancing and a new home purchase -- and have had great experiences in both cases. Ben and his team are professional, accessible, efficient, flexible, and reliable. Being able to count on support from Ben and his team made a big difference for us.
JD F. - Glenview, IL - 10/15
After contacting several lenders, Ben Cohen and his team were able to push through a loan that other agencies said could not get done. Ben's extensive knowledge of available products and procedures are unrivaled.
Dan L. - Winnetka, IL - 10/15
The entire pre-approval and loan closing process was quick and painless thanks to Ben and his team. They were completely on top of it from start to finish. 1. they were always available to answer any questions 2. everything was done electronically 3. they were friendly and patient A great experience and I would highly recommend.
Jason P. - Chicago, IL - 10/15
Ben helped us get a purchase mortgage on our town home. He came recommended by our financial planner. Ben was very helpful and professional. He has a full team of people to assist with all aspects of the transaction. We had not troubles with the loan along the way and Ben stayed in touch throughout. He was always available and prompt in responding as was the rest of his team.
Wesley H. - Chicago, IL - 10/15
Ben helped me get a mortgage on my new condo. I've worked with him before refinancing my old place and he and his team are always kind, responsive and helpful and looking out for my interests (i usually do due diligence on my own as well and i usually just wind up confirming what they told me). I'll go to them first before anyone else and before i make an offer anywhere.
Anonymous - Chicago, IL - 10/15
Ben Cohen and his team were always there when we had a question or concern. We were buying contingent on the sale of our old place. Double the stress if you know what I mean. The buyer of our old place had some delays with obtaining a "ready to close" status on their financing and Ben and his team worked magic to bring it all together on time. We were very impressed and our closing on both properties went smoothly. His insurance team even found us a great rate on our Home Owners insurance. Buying and selling a home is always going to be stressful so do yourself a favor and g
David S. - Chicago, IL - 10/15
I'd never worked with Ben before, but was very pleased with the service he and his company provided. He responded to my (many) questions same- or next-day. He explained the mortgage process well, so I knew what to expect. And the portal used by Guaranteed Rate for uploading documents and communicating with Ben and his team made for a much easier and streamlined process (compared to what I bought a property just 4 years earlier, using a different lender, and everything was paper-based).
Stacy - Buffalo Grove, IL - 10/15
This is the second time I've worked with Ben. The first was a HARP refi, and this time was the purchase of a new home. Ben and his team made the process painless, and his software for document uploads is amazing.
Zachary P. - Plainfield, IL - 10/15
Ben was great to work with. He was available at all hours to answer our questions and help ease our "first time buyers" nerves. He's extremely knowledgeable about market conditions and can explain these details in a easy-to-follow manner. I would be happy to recommend him to our family and friends.
Brandon F. - 10/15
Ben and his incredible team of professionals have no equal in the mortgage business. Every Member of Ben's team is intent on getting your information as quickly as possible and making the mortgage process seamless. From accumulation of tax documents to the closing each individual was attentive, knowledgeable, and professional in every way with the process coming to a successful conclusion as quickly as humanly possible.
Anonymous - Highland Park, IL - 9/15
Ben Cohen and his team were very attentive and reassuring of any questions or concerns I had regarding my comprehension of the lending process. This was my first mortgage that was to be closed in less than a month. I was given ample time to do research, comparisons, and ask questions addressing my concerns. It was a smooth and educational experience that was positively exciting.
Anonymous - Chicago, IL - 9/15
Excellent service, always on top of the mortgage process. I would recommend him to all my friends. He explained every details of mortgage plan. His team was very helpful and stayed on top of all the paperwork.
Dipak S. - Darien, IL - 8/15
Using Guaranteed Rate is an absolute no brainer. I elected to initially use a local bank and was subsequently dragged into an endless undwerwriting process. With only 8 days before closing, I called Ben and he and his team worked for 24 hours straight to help me structure my financing and see that it was processed in accelerated fashion. The seller, brokers, lawyers were all in disbelief that they pulled this off. Blown away. Even if you think you can get better rate elsewhere (which is unlikely), don't chase it. Work with Ben. Work with Guaranteed Rate. I'll never use anyone else.
Rick D. - Chicago, IL - 7/15
I could not have had a better experience getting a mortgage than I did with Ben Cohen -- I would recommend him to everyone I know!!!! He was extremely helpful in every single aspect of the process and his team was incredibly responsive. He made my mortgage process very easy, got me a great rate, and I couldn't be more happy that I chose to go with him!! He really goes above and beyond the entire time!
Jeremy B. - 7/15
Had a great experience on my first mortgage, arranged by Ben and his team at Guaranteed Rate. Ben steered me through the process from start to finish, and managed to get from offer to closing in just 3 weeks - truly astounding!
Neil H. - Chicago, IL - 2/16
Excellent team working cohesevely to fast track a close in under 15 days.
David D. - Dallas, TX | May 2022
Great customer service, responsive
Mario R. - Hopkins, MN | May 2022
The people that assisted us were thorough and easy to work with.
Dominic D. - Deer Park, IL | May 2022
The overall experience with Guaranteed Rate felt honest and transparent. I was advised on the mortgage market at large and given enough information to make the best decision for me.
Christopher L. - Columbus, OH | May 2022
Fantastic People and a smooth process
Frank A. - Chicago, IL | May 2022
Stellar experience throughout.
Jerry R. - Chicago, IL | May 2022
Ben and his team provided outstanding support and gave me great peace of mind throughout this process for my first home purchase. I felt like there was a well-oiled mortgage machine moving me ever forward, always with positivity and can-do energy. They were clear in direction always. They helped me close in 11 days! Amazing. So thankful!
Amy H. - Chicago, IL | May 2022
Because their service was quick and exceptional!
Carol A. - Salem, WI | Jun 2022
Timely responses, helpful in answering our questions
David S. - Nashville, TN | May 2022
Ben Cohen was great to work with
Bryan S. - Naples, FL | Jun 2022
Friendly. Efficient. Timely. Clear & Concise Communication. Best Rate.
Ellen T. - Portland, OR | May 2022
Clear communication, very speedy
Sinead M. - Chicago, IL | Jun 2022
Team has been absolutely fantastic!
Shokhrukh S. - Jersey City, NJ | May 2022
The entire process was smooth. We are returning customers and from our relationship with Susan Cooley we will always be customers.
Akilah L. - Lawrenceville, GA | Jun 2022
Everyone from Ben's team did a great job in getting me the loan I needed. They explained well and went through all of my information thoroughly. They are very professional.
Sabil P. - Brentwood, NY | May 2022
The team has always been responsive and great at getting things done.
Andrew M. - Fernandina Bch, FL | Jun 2022
Responsive, helpful, efficient. The team was great. I had some issues because of the unit I was buying and Ben and his team were amazing.
Michael M. - Chicago, IL | May 2022
They were quick and easy to deal with.
Ashley H. - Chicago, IL | Jun 2022
Very responsive, time from accepted offer to close was within 14 days, direct and clear communication.
Louis C. - Larchmont, NY | May 2022
I couldn't imagine an easier or less stressful experience! Top notch experience from start to finish.
Stephen S. - Chicago, IL | Jun 2022
Ben is great, and so is most of his team. Got everything done on a pretty aggressive timeline. Appreciate Ben’s accessibility via text.
Marius R. - Tampa, FL | May 2022
Well organized, efficient, simple
Christopher D. - Chicago, IL | Sep 2022
Very fast, great service,freindly
Christopher F. - Chicago, IL | May 2022
Provided an option that was not readily available in the market place.
Gerald B. - Chicago, IL | Jun 2022
Very responsive, good rates, fast close
William F. - Atlanta, GA | Sep 2022
Our daughters used the company.
David B. - North Port, FL | May 2022
Guaranteed Rate team was fast and thorough.
Aaron G. - Buffalo Grove, IL | Jun 2022
Quick and friendly service. They have the process down Pat!
Sonia M. - Hawthorn Woods, IL | Jul 2022
Very responsive. Got great rates. Made process easy.
Leslie C. - Chicago, IL | Aug 2022
Good communications and follow through.
Sabrina L. - New York City, NY | Sep 2022
Awesome to work with, really on top of things.
Adam W. - Wheaton, IL | May 2022
From start to finish GR was amazing. I had a problem with my previous lender. They qualified me over the phone in less then two hours and closed me within 8 days. The level of professionalism and intelligence is unrivaled in the industry. I have been buying homes for 30 years and this is my first seamless experience.
Heather G. - Cresskill, NJ | Jun 2022
Professional, clear in communicating timelines and expectations.
Hannah T. - Chicago, IL | Jul 2022
great service and communication along the way
Mohamed S. - Chicago, IL | Aug 2022
Exceptional service and communication throughout the entirety of the process. Guaranteed Rate was also able to complete the closing process in less than 15-20 days.
Joshua E. - Chicago, IL | Sep 2022
Ben Cohen and his people are ON TOP of everything. He always responded when we texted or called with questions or concerns. The closing process was so easy as first time home buyers.
Eunice O. - Chicago, IL | Oct 2022
Best rate, best service, period.
Cody F. - Saint Paul, MN | Jun 2022
Very fast, performed as promised, available despite me calling and emailing at odd times.
Jerry M. - Houston, TX | Aug 2022
Personal, proactive service. Incredibly fast turnaround time for the mortgage. And lower than expected closing costs.
Marcus V. - Bellevue, WA | Sep 2022
We got funded quickly, lovely pre-approval process, and appreciated having stakeholders who care so much about my success.
Blake M. - Chicago, IL | Oct 2022
We had a great experience. The process was easy and the closing went smoothly.
Roberta F. - Suwanee, GA | Jan 2023
Great with our loans, great with our insurance.
Rebecca D. - Chicago, IL | Apr 2023
Quick and reliable and organized tools.
Julia N. - Downers Grove, IL | May 2022
Ben Cohen and his team did a good job explaining everything and answering my questions. In addition they were able to act very quickly when I needed that.
Ian S. - Chicago, IL | Jun 2022
Everyone was wonderful to work with and very diligent.
Amy A. - Chicago, IL | Jul 2022
Really terrific and very prompt service.
Jon D. - Glenview, IL | Aug 2022
Ben is great and the transition from his team members have been really seemless and everyone is super friendly and professional.
Niloofar B. - Tarzana, CA | Sep 2022
We had a great experience with Ben Cohen's team. They were quick with responses and getting us what we needed. They took all of the best qualities of our competing loan estimates and combined into one estimate so that we got the best of everything.
Brittany S. - Antioch, IL | Oct 2022
Very friendly and easy to deal with.
Sherry R. - Springfield, MO | Nov 2022
Very helpful and knowledgeable people. I received a good deal of personalized attention.
Shelley W. - Chicago, IL | Jan 2023
Great to work with. Easy and thorough
Victor A. - Northbrook, IL | Feb 2023
Mike dye and Ben Cohen are the best in the business.
Hannah B. - Nashville, TN | Apr 2023
Amazing service and communication throughout. Fast closing and responses with making me and my loan a priority.
Devin R. - Bloomington, IL | May 2022
Everyone I interacted with was professional, friendly and helpful. The process moved very smoothly.
Claudia M. - Deerfield, IL | Jun 2022
Really high degree of service and efficiency throughout the loan process
Aaron W. - North Liberty, IA | Jul 2022
Speed, professionalism, quality of service
Adam W. - Dallas, TX | Aug 2022
Attention to detail. Easy of process. Quick approval and close process.
Jeffrey L. - Antioch, IL | Sep 2022
Outstanding Customer Service
William C. - Lakewood, CO | Oct 2022
Good communication and speed of execution
Alexander F. - Saratoga, CA | Nov 2022
they were very helpful and freindly every step of the way
Amy M. - Hartland, WI | Jan 2023
Responsive, fast, knowledgeable people.
Cynthia C. - Westchester, IL | Feb 2023
Responsive staff, fast loan approval, good online experience
Joshua S. - Chicago, IL | Mar 2023
Every person at Guaranteed was incredibly sharp, efficient and customer friendly.
Christopher S. - Yardley, PA | Apr 2023
Highly responsive, swift turn-around, and they kept me informed at every step of the process.
Devin A. - Santa Barbara, CA | May 2022
Supportive and knowledgeable staff
Andres M. - Chicago, IL | Jun 2022
overall one stop shop fast reliable service.
Lidia S. - Vernon Hills, IL | Jul 2022
They were fast, informative and efficient
Danielle C. - Chicago, IL | Aug 2022
They have amazing customer service.
Thelma V. - Pasadena, CA | Sep 2022
Very responsive, made the process easy
Lindsay L. - Northbrook, IL | Oct 2022
they were fast and very articulate about every stage in the process
William K. - Austin, TX | Nov 2022
Absolutely exceptional service from start to finish. A completely seamless process.
Bruce K. - New York City, NY | Dec 2022
Great team, very responsive and easy to work with.
Thomas W. - Matawan, NJ | Jan 2023
Efficiency and communication
Deanna F. - Chicago, IL | Feb 2023
Great service! The team was very responsive throughout the process.
Erin F. - Milwaukie, OR | Mar 2023
Guaranteed Rate was able to close our loan so quickly (9 days!), that the traditional closing time seems ancient.
Theresa E. - Northbrook, IL | Apr 2023