What people are saying... What people are saying... Back to profile
Great quick friendly service
Kimberly L. - North Aurora, IL | Mar 2022
Attention to detail; strong communication every step of the way
John B. - Charleston, SC | Mar 2022
Ben and his team were really good
Patrick B. - Hilton Head Island, SC | Feb 2022
Ben Milam was great to work with.
Adam G. - Countryside, IL | Feb 2022
Great service and keeping us informed every step of the mortgage process.
Michael M. - Naperville, IL | Feb 2022
It was easy to work with the team.
Danielle S. - Chicago, IL | Jan 2022
Great people, fast efficient, friendly, answer all questions
Jeffrey C. - Aurora, IL | Dec 2021
Ben and Marnie and team were AMAZING. Ben worked to find the best solution for my specific situation and was so quick. My situation required knowledge and speed -- can't say enough about how helpful and professional they were.
Barbara E. - North Aurora, IL | Dec 2021
Timely communication, everything was processed quickly and all consistent with the initial info I received.
David S. - Downers Grove, IL | Dec 2021
Very impressed with communication and willingness to lower rate.
Robert B. - Wood Dale, IL | Dec 2021
The entire team was extremely helpful throughout the entire process and I was able to talk to any of them right away. Their communication was on point!! Everyone was equally involved and extremely attentive! Emails were always responded to within an hour (or less!) and my phone calls were always answered. On the rare occasion I had to leave a message, I never waited more than a few minutes for a call back...and text messages were always answered right away! Keep it up!!
Denise C. - Valparaiso, IN | Nov 2021
Excellent customer service!
Jonathan V. - Oswego, IL | Nov 2021
Everyone is helpful and pleasant to work with. They made the process easy and answered any questions I had.
Julie M. - Aurora, IL | Nov 2021
I was informed what was going on with my loan every step of the way and everyone was always helpful with any questions I had
Peggy K. - Aurora, IL | Nov 2021
The turnaround time was incredibly fast, the customer service for both quoting options, explaining options, and keeping the whole process going was top notch, and we got a great rate for our home. It was such a high reward and so easy.
William H. - Aurora, IL | Oct 2021
Ben and his staff were incredibly helpful and easy to work with.
Travis N. - Downers Grove, IL | Sep 2021
It was a great experience. No issues, straight forward.
Meagan J. - Chicago, IL | Sep 2021
Simple, easy, polite, professional
Andrew B. - Oswego, IL | Sep 2021
The whole team made the process quick and smooth.
Susan D. - Naperville, IL | Sep 2021
Great attitudes and quick responses.
Marquess W. - Bolingbrook, IL | Sep 2021
Various reasons, including excellent customer services, a great rate at a much lower cost. This is in comparison to what my previous lender offered.
Roberto R. - Chicago, IL | Jul 2021
easy process, knowledgeable staff
Ariel B. - Chicago, IL | Jul 2021
Most of the paperwork handled online. Smooth and user friendly process. Responsive and helpful staff.
Cemal A. - Lisle, IL | Jun 2021
Rates are the best, plus Ben Milam is the highest quality broker I’ve ever had.
Matthew B. - Frankfort, IL | May 2021
They make the entire process so easy, and fast too!
Pamela Z. - Bolingbrook, IL | May 2021
People were great at communicating and made the process quick and easy.
Candice N. - New Lenox, IL | Apr 2021
Amazing service - simplifies the process and provide great support all along the way
Joshua B. - Highland Park, IL | Apr 2021
Supportive, informative, great team
Dawn Marie G. - Chicago, IL | Apr 2021
Ben Milam''s team was great! This was a very smooth transaction and they are pros! Buying a home can be stressful. Their responsiveness and knowledge of the process / next steps were top notch.
Andrew D. | Mar 2021
I liked how responsive they were. And their was a whole team helping me.
Tammy S. | Mar 2021
very attentive and worked quickly
Trent W. | Mar 2021
Ben and his team are by far the best I have ever had the pleasure of dealing with. They make it almost to easy
Jason S. | Mar 2021
Easy to work with. Very knowledgeable. Friendly and professional team.
Abbey C. | Mar 2021
We have used GR thrice in the last 4 years and each time has been painless.
Daniel C. | Feb 2021
They were very efficient through the whole process and were good at communicating with me.
Lindsey S. | Feb 2021
Good communication, friendly efficient staff.
Cynthia M. | Feb 2021
Excellent service. Smooth, fast closing. Great communication.
Robert Z. | Feb 2021
Communication was very often and effective.
Steven B. | Feb 2021
I like to refer my family and friends to businesses that make life easier. This was the smoothest, easiest loan transaction ever.
Daniel M. | Dec 2020
Awesome service and incredible staff made it simple.
Patrick N. | Feb 2021
Staff that I worked with were competent, Friendly and always available to Answer my questions.
Nadine T. | Nov 2020
So fast at getting back to me and completing the whole process!
Michael S. | Dec 2020
GR was recommended by a family friend who said you were professional, friendly, gave accurate information and worked quickly. Everything he said was 100% true and the process was so easy with GR.
Courtney M. | Aug 2020
Easy to work with, helpful
Kylie H. | Sep 2020
Everything was done online. Ben and his team did a great
Timothy K. | Oct 2020
they were quick in the response to my inquiry and easy to work with throughout the entire process.
Clayton A. | Nov 2020
The entire team was great from start to finish
EMILY R. | Dec 2020
Everybody was helpful and patient. They clearly went out of their way to get us a mtge.
Mary Beth B. | Jan 2021
Everyone I worked with was very helpful and patient when explaining the processes
Brian Z. | Sep 2020
Are refinancing easy, helpful, great communication throughout process
Julie P. | Oct 2020
The rate, the closing costs, the process was seamless and my loan closed in a good period of time. Ben was also helpful in anticipating issues ahead of time in a short window (i.e. expedited appraisal to be safe)
Jacob S. | Nov 2020
Great people, easy digital process, competitive rates/fees. Ben Milam and team are SUPER communicative.
Scott S. | Dec 2020
Ben Milam and team were quick, efficient, provided great advice, communicated well, and delivered in a rushed close.
Jeremiah M. | Jan 2021
Great company, always sent me the appropriate documents.
Joshua S. | Aug 2020
Ben’s team made the mortgage lending process very easy when compared to one other lender I had contacted.
Cory L. | Sep 2020
Great customer experience, convenient options, and good supplemental services.
Lamont F. | Oct 2020
Very satisfied with the customer service. Everyone was very friendly and got back to us immediately if we had any questions.
Jacqueline S. | Nov 2020
No-nonsense approach, super easy to work with
Patrick D. | Dec 2020
Friendly and competent staff
Cheryl M. | Jan 2021
We have been doing business with Ben for years and years. Always have gotten great support and great advice/rates.
Katherine K. | Sep 2020
Very professional and easy to work with.
William L. | Oct 2020
I'm pleased with Guaranteed Rate for helping me Refinance my mortgage at a great rate. Their online platform was extremely helpful during the Pandemic and Ben Milam's team did a great job streamlining the documentation process. They swiftly moved the Loan process to Close. I'd highly recommend their Mortgage services which is customer focused, competitive rates and proactive communication.
Sherjeel G. | Nov 2020
Great service. Personal attention. Easy to work with.
John P. | Dec 2020
Accessible. Thorough. Pleasant.
Michael F. | Jan 2021
Ben Milam was incredibly competent and accessible.
Adam F. | Jul 2020
I like working with Ben Milam and his team
Cynthia L. | Jul 2020
Ben Milam was great to work with. He was quick at responding and very helpful.
Nyssa H. | Jun 2020
Phenomenal customer service.
MIGUEL R. | Jun 2020
They got the job done and were nice people.
Robert H. | Jun 2020
Generally easy online process and Ben is a great lender to work with.
Lynn M. | Jun 2020
Ben Milam and his team were excellent start to finish, we could not have asked for anything more.
Jon F. | Jun 2020
Everyone was personable, helpful and easy to work with.
Julie M. | May 2020
Everyone was super easy to work with!
Christopher C. | May 2020
Ben was great to work with. Process of giving materials was a little disoriented. I was asked for some documents multiple times.
Andrew B. | May 2020
I loved working with Lauren Calcote. Also, the instant close and ability to upload documents to a secure server was most convenient.
Gregory G. | Apr 2020
I’ve used them in the past and they were great to work with.
Joseph V. | Apr 2020
They are very personable and it's evident that they care about your financial interests.
Michael P. | Apr 2020
This is the best experience I've ever had with a mortgage. Everyone responded promptly. Very professional and helpful.
Anita W. | Apr 2020
Lauren guided us through this process the entire way including even before we were considering it. We would never have done it otherwise but are incredibly grateful to her that she thought of us.
Daniel C. | Apr 2020
Everything went very smooth and fast.
Jason C. | Apr 2020
excellent service, terms, & rates
Michael P. | Mar 2020
Lauren was easy to speak with and answered all my questions.
Sarah G. | Mar 2020
Outstanding customer service
Babatunde A. | Mar 2020
Entire team was excellent.. they did tremendous job..
Gaurav S. | Mar 2020
Everyone I worked with was great and responded to my questions in a timely fashion. They made the process easy and quick.
Candice N. | Mar 2020
Ben Milan and his team were excellent to work with. They were very efficient and great communicators.
Joshua S. | Feb 2020
Incredible customer service...easy process
Dawn Marie G. | Feb 2020
Ben, and his team, are beyond outstanding! They are prompt, knowledgable, and VERY good at problem solving, and getting things accomplished in a timely manner. They do things correctly, the first time, and I never felt I was getting incorrect information, or that any of my questions or concerns were unimportant.
Melissa W. | Jan 2020
Everyone was so awesome and very helpful during the whole loan process. Responses/emails were immediate and very timely.
Victoria C. | Dec 2019
Our refinance was so smooth and easy thanks to Ben Milam and his team that I recommended GR to my sister and anyone else that has a mortgage.
Joseph B. | Dec 2019
Ben Milam and his team were very professional and easy to work with. They made every step simple from sending our information in for pre-approval, then taking the steps involved for acquiring the loan, and aiding in the final steps for closing. It was a great experience overall.
Marc C. | Oct 2019
Ben Milan’s team worked incredibly efficient. And they were all extremely helpful and accessible for any questions or consents.
Peter V. | Sep 2019
One again Ben and team blew me away with their customer service and dedication to me receiving the best rate possible. The care and time Ben took to answer all my questions the refi process was very much appreciated.
Katie D. | Sep 2019
quick with responses and very helpful through the process
Lindsey S. | Sep 2019
This is the second time in 3 years (and hopefully the last time for a while haha) that I have used Ben Milam’s team to secure a mortgage. Obviously loved them the first time to get back again.
Jennifer R. | July 2019
As a broker and home buyer, I love partnering with the best in the business!
James Z. | June 2019
Appreciate all of the help Ben and Samantha gave me during this process! I have passed their name along to a few friends already
Cody J. | June 2019
Ben Milam and his team at Guaranteed Rate has provided us a phenomenal mortgage loan experience for the purchase of our new home. From the moment I had my first call with Ben to closing; everything was simply stellar. Ben took this to a personal level and responded to my text/emails during late hours to give us a level of confidence. Guaranteed Rate's online platform is very innovative and has provided us a seamless mortgage application process. The team was extremely professional and knowledgeable throughout the process. Samantha Mudd was also very helpful and did walked with us during underwriting phase and was extremely responsive to our questions. We truly appreciate the hard work and dedication of Guaranteed Rate's team to make this a fantastic experience. This team is really awesome and deserves a five star!
Sherjeel G. | May 2019
Ben Milam and his team are the best, I can't say enough good things about them!!
Jon F. | April 2019
You took over from a different mortgage lending company and relieved much stress! As for using you again, we would but hope we don't have to.
Mary Beth B. | April 2019
Ben and his team are absolutely amazing. They made what seemed like a daunting task extremely simple. Everyone in this office was so nice and reassuring. My closing costs and final mortgage payment are significantly lower than what we were initially expecting as well.
Sarah G. | March 2019
Ben Milam and his entire team were extremely professional and gave us the confidence we needed as first time home buyers. They clearly laid out every step of the way for us and were extremely responsive with any communication. We could not be happier with how this process went. Thanks!
Michael A. | January 2019
The process was made very easy by all of the people involved.
Wendy P. | January 2019
This is the second time I’ve used Guaranteed Rate. There was never any question in regards to using GR due to the excellent service we received 6 years ago on our previous home. Well recommended and superior customer service!!!
Arturo G. | January 2019
The process was very straightforward and my loan officer Lauren was phenomenal!!!
Marion G. | January 2019
Ben Milam and team went the extra mile to make sure I was well informed at every step of the process. Customer service is something I’ve come to expect in other industries, but I have found it lacking in the I look forward to recommending him to any friend/family member that is considering a mortgage in the future. financial sector - Ben completely changed this view. The genuine care he took in working with me was beyond refreshing and reassuring.
Katie D. | February 2019
Ben Milam and his team were amazing. They were professional, great communicators, and kept us on the top of their mind throughout the whole process. Very awesome team!
Michael M. | December 2018
Ben Milam was simply amazing. I would recommend him without a second thought to anyone I know who is even thinking about getting a home. He explained everything, called and emailed anytime we needed anything, sometimes even while we were in the process of emailing him as if he were a mind reader. He got us a great rate. Even when the pressure was high, or there was a misunderstanding in such a high-pressure situation where emotions and dreams are on the line, he reassured us and addressed all concerns professionally and quickly. He knows his job, and the process inside and out and saved us from making a mistake with a less competent mortgage broker whose mistakes would have cost us thousands. Most of all he was true to his word in every promise he made. You can't go wrong with Ben or guaranteed rate.
Alexander V. | November 2018
From start to finish nothing but top notch service, communication, and hospitality.
Jeremy M. - August | 2018
LAUREN CALCOTE and BEN MILAM were both phenomenal in helping me through this entire loan process. Lauren has made the process easy and seamless, and I cannot thank them enough.
Andrew F. - August | 2018
The entire process went smoothly, communication was great, and my loan officer and entire team (Ben Milam) walked me through everything when I had questions.
Maxwell V. | July 2018
I really had no problems with Guaranteed Rate and Ben’s team! There was a small miscommunication on how much I needed for close, however we were able to rectify the situation without any problems.
Michael D. - August | 2018
I was not super savvy in regard to the mortgage application process and Ben and the team at Guaranteed Rate took the time to explain things to me each step of the way in terms I could understand. My questions were never considered unworthy of their time or a good explanation. It was an incredible process and I would recommend to everyone!
Jennifer T. | July 2018
Ben and his team made a 12-day closing (including 2 weekends) happen which seemed impossible. There was a lot on the line for us with a big family move looming from the east coast and thanks to GR everything went perfectly. Couldn’t say more nice things about them.
Samuel L. | July, 2018
Ben was fantastic. Extremely helpful and responsive to my needs.
Bruce R. - July | 2018
Thank you for walking us through this process. We appreciated your patience and compassion.
Abigail A. | June 2018
Ben Milam and his team turned my loan around in two weeks so that I could get the house of my dreams!
Colleen B. - May | 2018
Ben and his whole team was great! Communication was great! I appreciated everyone working so diligently on my home loan! Would definitely recommend to family and friends!
Jessica D. | May 2018
Ben Milam was fantastic. Spent extra time going over everything with me as a first time buyer so I knew what I was doing.
Carl R. - Naperville, IL | APR 2018
I cannot express how happy we were with Ben Milam, Guaranteed Rated in Naperville. So professional and always there to explain things in detail if there was a question. You have a fantastic resource in this young man. A born leader for sure. As background, we have had mortgages with the large banks and found them to be repetitious in their requests and not customer friendly. All we can say, this was the smoothest mortgage process we have ever had. Thank you again Ben and a salute to your team. Paula and Michael Mikulich.
Paula M. - Oswego, IL | Mar 2018
This was our first time buying a house, of course there are a lot of numbers, rates and "fees" When we met Ben we did not shop around for a loan we were really happy with his attention to detail and how quickly he responded to every question. At the end of the day we are very happy with our decision because the entire process went extremely smooth and we had no issues.
Christina F. - Aurora, IL | MARCH 2018
Ben and his team made it simple! Any questions we had weather it was in an email or phone call was answered right away. They made it easy!
Mike K. - Batavia, IL | DEC 2017
Ben and his team were incredible. Very grateful for them!
Ian S. - Naperville, IL | NOV 2017
Ben and his team are able to make a complicated process seem simple. In each contact they always passed on a kind, encouraging word. We tell everyone that will listen how satisfied we are with Ben Milam and Guaranteed Rate.
Deborah P. - Warrenville, IL | OCT 2017
This is my third mortgage with Ben Milam and Guaranteed Rate. It has been a great, no hassled experience all 3 times. If I need a mortgage again or if a friend of family need a mortgage I will definitely have them get in touch with Ben.
Robert S. - Oswego, IL | OCT 2017
Ben Milam and his staff are kind and extremely efficient. The process went very smoothly and I would highly recommend them.
Cynthia M. - Chicago, IL | Sep 2017
We have a long relationship with Ben- he always has our back. Easy and quick process for us!
Katherine K. - August | 2017
The online application was extremely easy to use. I was able kept up to date on the status and didn't have random people calling me like some banks. This was the best experience I have ever had with lending. Ben and his team were absolutely great and I will continue to sing their praises to anyone buying a home!
Donna Z. - Funded 8/2/17
Excellent service. Never had to worry about anything. Great communication. Overall a fantastic process.
Ryan M. | July 2017
Great Team!! They kept me informed throughout the loan process.
Trena H. - July | 2017
They worked really hard to help get my loan approved. Everyone was professional and efficient. I would get nervous when I did not hear from them for several days (first time buyer jitters), but my loan officer or another staff member was able to assist. They always followed up to confirm they received any documents I submitted, which helped the process run smoothly.
Joselyn D.
Everyone was extremely helpful, especially as a first time homebuyer. Thanks to Ben and his team!
Zachary Z.
Ben & Michelle made it easy! Process was painless and they did a great job explaining things!
Christy C. | 6/19/2017
Start to finish we were treated like adults. After being turned down by a local community bank, and being treated like children, we felt pretty awful. Then we heard this bank turned down a lot of our neighbors, so we took a recommendation and called Ben Milam. He and his associates were so positive and so professional. We expected very little and were sure we would be turned down up and through underwriter review; they kept telling us it looked good, but we were so dejected from the first experience we were sure the other show would drop right up until closing. We would wholeheartedly recommend this team over and over again.
Dawn Marie. G | 06/13/2017
Ben Milam and his team were awesome to work with and were very professional.
Lukas W. - June | 2016
Ben Milam and team were great. They made it a great home buying experience. We are very thankful for their hard work and care.
Joshua L. | 06/02/2017
Words can't describe how awesome guaranteed rate was! Ben, Lauren and the rest of the team were on top of everything. Lauren was with us every step of the way. She answered every question and worry we had. I will recommend guaranteed rate to anyone in need of a home loan. Thank you guys for everything! Ben has an amazing team!
Patrick M. | 05/17/2017
Fast friendly service with detailed advice.
Luis C. | 05/30/2017
Overall, Ben was fantastic. I have no intention of ever working with a different loan officer.
Juan E. | 04/17/2017
Ben and his team were amazing, they processed my loan in a very short window so that I could close on time.
Gary E. | 4/6/2017
Ben Milam was a true star. From start to finish he made everything as simple as possible for us. He made sure we understood everything, The Who's what's why's were all covered. He responded to our emails very promptly. We couldn't have found a better person to handle our transaction. He made us feel comfortable during the most uncomfortable times, Ben went above and beyond in all aspects of his job.
Aaron C. - Lisle, IL | APR 2017
Absolutely had a great experience. Ben turned what was a very stressful time in our life to such a great easy experience. I will reccomene guaranteed rate to anyone who will listen
Mario R. | 3/24/2017
Ben and his team are absolutely amazing!
Lawrence S. - 3/24/2017
Everyone at Guaranteed Rate I communicated with was professional, informative, helpful, and friendly. I had a great experience working with this company.
Greg R. | 3/17/2017
We have used our local bank in the past to obtain a mortgage and it was a terrible and difficult experience. Guaranteed Rate was so efficient and the people where nice and easy to work with. I would highly recommend!
Joseph B. - March | 2017
Was very happy with my experience from beginning to end. I had an identical loan offer from another company but went with GR and Ben Milam because of the excellent customer service.
Logan J. 3/17/2017
Everyone at Guaranteed Rate were very professional and treated us better than any other place we contacted. Thank you all for making our dream come true.
Richard L. | 3/1/2017
Ben and his team made the process for a first time homebuyer smooth. They were all professional and answered all my questions promptly. I would recommend Ben and his team to any first time homebuyers, or even if you are on your 5th home. Thank you again!
Anthony H. - February | 2017
Ben was extremely helpful and accessible throughout the entire loan process. It was our first time purchasing a home, so we had a lot of questions for Ben. He always treated us with respect and patience and made it all very easy
Robert K. || January 2017
Ben found the perfect loan for us. I have already told other friends of mine about the great experience I had using Guaranteed Rate. I didn't have any last minute issues and my closing went perfect. Thank you.
Charles M. | January 2017
Ben and his team were amazing...the whole process was smooth.
Bryan F. - Dec 2016
Ben Milam was our loan officer and he exceeded our expectations! He was always available day or night to answer our questions. We have already passed his information along to people we know looking to buy a new home and will continue to do so!!
Christopher C. || 12/15/2016
Ben Milam is a terrific professional and serves alongside a highly competent and dependable staff. I believe we have refinanced our mortgage 3 times with Ben and recommend him/them highly.
Michael B. | 12/09/2016
Ben Milam and team were amazing! They saved us from a bad situation and were friendly and quick and exactly what we needed! I was so grateful for all that they did and the speed in which they did it! Thank you!!!!
Jennifer M. | 12/5/2016
Ben Milam did a great job explaining everything throughout the entire process. The team that collected and processed my paperwork also did an excellent job. I will, and have, recommended Guaranteed Rate!
Ian V. | 12/09/2016
Couldn't have asked for a better company to work with, our process went smooth and quick!!! Definitely recommend Ben Milam! No matter what time of the day it was he was willing to help. Thank you so much we are very happy in our new home!
Kinga W. | 11/30/2016
Ben Milam was very helpful. Always willing to thoroughly explain things and answer questions. I will refer friends and family to him.
Brian Z. | 10/28/2016
Ben and Michelle were great! They answered my questions quickly and were always friendly! I got exactly what I wanted out of refinancing and it was really fast!
Katie M. | 10/17/2016
Ben Milam was great - very prompt replies and knowledgeable.
Uto S. | October 2016
Ben and the team did an amazing job getting a loan secured for me in a short less than three week time period! It was a huge help getting my condo secured on the closing date! Thanks again.
Maulik P.
Ben and Carla were fantastic. They spent a lot of time answering my questions to ensure I was completely knowledgeable. Ben and Carla were both extremely courteous and friendly the entire time as well.
Luke F. - 9/23/2016
Ben Milam and his team were very responsive and professional. I'd recommend them to anyone.
Mitchell P.
It was a very quick and easy process. Ben and his staff were super!!
Antoinette L.
Ben Milam was very helpful in answering any questions I had throughout the process. Overall, I had a great experience with him and his teammates.
Cory L. | 09/06/2016
Ben is the best; top notch, couldn't have made it easier. Carla was very helpful as well.
Jason S. - 8/29/2016
We've already referred someone to Ben for a refinancing! He made the process very easy, he was very transparent and communicative the whole time, and would reach out to me proactively to let me know something was needed or an email was coming our way. I would definitely work with Ben again.
Kelly S. -9/1/2016
We've already referred someone to Ben for a refinancing! He made the process very easy, he was very transparent and communicative the whole time, and would reach out to me proactively to let me know something was needed or an email was coming our way. I would definitely work with Ben again.
Kelly S.
Ben is great to work with. He always has his client's best interest in mind. Thanks.
John N.
It was a very smooth experience. Also, all of the staff were very helpful. Ben Milam was extremely responsive and great to work with. We have recommended Ben and his team to others already.
Cynthia C. - 8/16/2016
Carla Hastert and Ben Milam could not have been more enjoyable to work with. They both kept me informed throughout the entire process and helped me stay organized and on top of things during what can be a very hectic time.
Michael F.
Ben and his team made my process easy and stress free from day one. They always answered any questions I had without hesitation. They kept me well informed with the entire process and all important dates and documents.
Latasha W. 07/07/2016
Ben and his team were absolutely fantastic. Ben under-promises and over delivers. Ben was referred by my R/E attorney and I am beyond please we selected him. I just can't say enough about this team.
Martin B. 06/29/2016
Ben Milam was fantastic to work with. He was readily available to answer questions and address any concerns we had during the loan process. We appreciated a relatively stressful life event, buying a house, being so easy with the support of Ben, his team, and Guaranteed Rate.
Rachel M.
Ben and his team did a phenomenal job assisting me with my loan application. The systems that Guaranteed Rate uses to collect data are very easy to use and help a great deal when trying to pull together all the required information for a loan. Ben/Guaranteed Rate helped me with understanding the process required and also assisted with action item lists that would help streamline the loan process. Thank you again to Ben and his team for the great support and I will definitely use Guaranteed Rate for any future home purchase.
Jeremy Z. - Funded 6/17/2016
Ben helped us through every step of the way and was accessible by phone and email for every single question we had. Thanks for everything Ben!!
Brittany B. - Funded 6/20/2016
Ben Milam and his team did a great job!
John S. June 9, 2016
Awesome experience - thanks to Ben Milam!
John H. May 23. 2016
Ben Milam and his team took me from pre-qualifying to closing in a matter a 3 weeks. It was amazing. Give that guy a raise!
Andrew S. - Funded 5/31/16
Ben and his team were so fast and easy to work with. Laid out my loan options very clearly. All the paperwork/DocuSign stuff was easy to follow. I am so glad that i took my friend's recommendation to work with Ben Milam's team for my home loan!
Jacob G. - 6/10/2016
Ben Milam was absolutely outstanding. His knowledge was impressive and he was so on top of everything. And this could just be me, but he seemed to always be up to speed and know exactly what was going on at every point in the process. When he didn't know something off the top of his head, he was always gracious with his availability and time to look up an answer or swiftly get back to me. Ben instilled trust in me for the competency, integrity, and efficiency of not only himself, but of Guaranteed Rate. Furthermore edifying my confidence in Guaranteed rate was Ben's pleasant and adept team. Shout out to Natalie and Carla! I am happily recommending Ben and Guaranteed Rate to all my trusted colleagues, as appropriate. Thanks, everyone, for the awesome work, and new home!
Daniel W. - Funded 6/7/2016
Ben Milam absolutely rocks the house! He is so professional, patient, and truthful. This was the smoothest mortgage or refinance I have ever had. His entire team that works from beginning to end is also very professional, helpful, and has a sense of urgency. We funded in 38 minutes. No one funds in 38 minutes unless you are well prepared!!! Job well done!!!!!
Tonya M. May, 2016
Ben and his team are excellent! They made the entire process very easy and they were fast. I have already recommended Guaranteed Rate to several people.
Cheryl K. - 5/18/2016
Ben is a great loan officer and went out of his way to make sure I understood every step in the process. Would recommend him anytime.
Cesar S. - 5/13/2016
I never knew getting a loan could be this painless. Everyone was proactive which made the process so smooth. I will recommend them to everyone I know.
Jennifer M. - 5/2/2016
Perfectly and smoothly! This is my first home purchase, and people have told me horror stories about getting approved and the whole loan process. I did not experience any of that. Ben Milam and his team was fantastic.
Anne P. 7/2011
I would simply like to respond by saying that there's no one better than Ben Milam at Guaranteed Rate. I have worked with Ben before when we refinanced about a year ago. We were well served by Ben and the entire staff and have already put two friends in touch with him about their own refinancing needs. It is through Ben that we worked with GR. Thank you for your professional service!
Michael B. - Palos Heights, IL 10/2011
Ben Milam did a great job in communication, getting the absolute best loan possible for me, being clear on what I needed to do, and providing all the help I needed to get this done.
John N. - Naperville, IL 7/2012
Hey check out the amazing review from Nick about Ben! “We love Ben Milam and his team. They are professional, deadline oriented, smart and get the job done. I have worked with Ben several times and I have referred him to others! He is an outstanding mortgage professional. Listens to his client’s needs and tries to find the product to fit their needs. I have worked with many lenders and he is, by far, one of the best!”
Nick H. -- Woodridge , IL -- 01/2013
Hey check out the incredible review from John about Ben! “Ben Milam did a great job getting the paperwork moved through the system quickly and efficiently. Everything went very smoothly! Thanks for all of your hard work Ben!”
John B. -- Naperville, IL -- 01/2013
Hey check out the amazing review from Ben about Paul! “Ben was great to work with, and came through with multiple discounts we would have missed had we not dealt with him. Additionally, he worked seamlessly with my relocation company and even guided them toward credits to be applied. Based on this experience with your company, and with Ben, an element of trust and rapport has been established I will certainly use Guaranteed Rate again!”
Paul A. -- Naperville, IL -- 03/2013
Ben was awesome!
Melissa M. – Schaumburg, IL | Dec. 2014
This is the second home purchase we've done with Ben Milam. I have to say, he is one of the most responsive people I've ever encountered. Regardless of time or day, he always immediately responded via email or phone to address my questions. I've referred at least 5 people to Ben. Truly, one of the best business people I've ever worked with.
Kerry K. - Funded 9/17/2015
We liked everyone who worked with us and felt that Ben went above and beyond to finish our loan and resolve issues along the way.
Jonathan H. – Carterville ,IL | June 2015
Extremely easy to work with. Open with me about the process and quickly answer my questions. Trustworthy.
Christopher B. - Funded 9/29/2015
Ben and his Team were on top of all items needed to complete our transaction in a timeley manner.
Benjamin E. – Newark, IL | June 2015
Ben Milam was absolutely amazing! He did a fantastic job and was extremely responsive. Ben built trust with me and I had faith in him that he would get the job done. We were on a tight timeline and he made it happen. Just an excellent job all the way around.
Terpstra S. – GENEVA, IL | AUG 2015
Ben Milam was very helpful exploring all options and finding best setup for my situation and needs.
Nicholas J. – Chicago, IL | JULY 2015
Ben was extremely helpful and expedited the loan process for us. Everyone on the team was very professional, helpful, and affable. Great job!
Corin H. – Wheaton, IL | May. 2015
" Ben Milam is extraordinary! I absolutely 100% trusted his capable hands from the beginning to the end. Ben and his team did the impossible. I got the loan for a new home(condo) for my daughter and I in less than a month, in spite of naysayers! Heartfelt thank you for making our biggest wish come true before Christmas time. Regards, Maggie Skiba "
Malgorzata S. - Westmont, IL | Dec. 2015
Professional - Honest - Caring - Attentive. Guaranteed almost made securing a loan a pleasure, the mountain of paper the only negative, and not their fault at all!
Gary S. - Plainfield, IL | Jan. 2016
Ben Milam and his entire team made the process as easy as possible. They were always available through phone or e-mail and were always true to their word. I will definitely recommend to friends and family.
Franklin N. - 2/19/2016
Enjoyed working with everyone. Ben was fantastic!!
Tiffany S. - Funded 2/26/2016
I have worked in the mortgage industry for over 30 years and have never seen better service and professionalism. The process was like clock work with everything done well ahead of schedule. Kudos to Ben and Carla for a job very well done!!
Ricky S. - Funded 2/26/2016
Ben Milam and his entire team made the process as easy as possible. They were always available through phone or e-mail and were always true to their word. I will definitely recommend to friends and family.
Franklin N - Park Ridge, IL | Feb. 2016
Ben is AWESOME!
William G. - Funded 3/11/2016
I had an excellent experience working with Ben Milam, Kristy Wyatt, and Carla Hastert. Their communication was clear and timely, and they made the process easy to understand.
Ryan S. - Funded 3/25/2016
Thank you so much! The process went seamlessly! It was SO well organized and I was kept up to speed on the progress the entire time! You all made it easy! It was a pleasure working with ALL of you. I will definitely refer you to all my friends!
Joanna W. - Funded 3/25/2016
Ben Milam did an excellent job getting our loan approval and closing done in a very short time. He is very knowledgeable about the industry and process answering all of our questions whenever we had them. I would highly recommend him to anyone I know that is purchasing or refinancing a home. Great job Ben and thanks again for all the hard work!!
Jason Z. - Funded 3/31/2016
Once again, Ben Milam and everyone else I worked with were all great. Ben took the time to explain my options for refinancing and made the process extremely easy from start to finish. Great organization from my perspective. Thanks!
Victoria L. - Funded 4/5/2016
Ben and his team were amazing; knowledgeable and always friendly. Ben knows the industry well and knew how to get me in a loan that made sense for my situation. What is often a scary process was made more than bearable knowing that Ben and his team were working to get me what I needed. The online process is easy to navigate and seeing the progress is beneficial. Carla was great in dealing with my sometime redundant questions as I navigated the process. Thanks to Ben and his team I felt well taken care of and am ready to start a new life in my new home! Thank you!
Lynn M. - Funded 4/12/2016
Ben Milam and his team was wonderful to work with. Everyone was extremely helpful and quick to respond to my many questions! I appreciate all of the hard work everyone put in to allow me to close on my first condo.
Nicole F. - Funded 4/15/2016
Ben is awesome -- I would honestly recommend him to anyone!
Kelsey R. - Funded 4/15/2016
Ben Milam was very helpful and attentive to our requests. He was very helpful.
Satchit P. - Funded 4/15/2016
Ben Milam has been the best thing that happened to us when we started searching for the house. He guided us through the entire process, clarified our questions in a very timely fashion. We needed to close the agreement in less than a month, and Ben delivered in 3 weeks. It has been an absolute pleasure to work with him, and I'll gladly recommend him to all my friends who're in the same process.
Jeevan J. - Funded 04/22/2016
Ben was incredibly helpful and timely with everything that we needed. He was very willing and able to answer any of my questions and truly cared about doing what was best for us. Thanks for all of your support through this process!
Luke M. - Funded 04/29/2016
Every aspect of the process was seamless. great communication
Jon B. - Bolingbrook, IL | Nov 2022
Ben Milan's team is once again so very awesome and they always make the loan process so very, very easy. The addition of a virtual closing made the process even better! So happy with Guaranteed Rate!
Peter B.
Fast, knowledgeable service
Jonathan S. - Naperville, IL | May 2022
I have loved working with Ben Milam!
Christopher C. - Chicago, IL | Jun 2022
prompt service easy to understand tasks
Nancy M. - Homer Glen, IL | Nov 2022
Good engagement through the process
Ramaprasath D. - Naperville, IL | Jan 2023
The CX was outstanding. Very responsive team from getting suggestions on rates to information requests. Top notch effort.
Corey W. - Naperville, IL | Feb 2023