What people are saying... What people are saying... Back to profile
Easy to work with, excellent customer service, explained every step.
Amanda I. - Culleoka, TN | Apr 2022
Easy to use,online tos very easy
Justina A. - Chicago, IL | Apr 2022
The made the process easy to understand. They were very attentive and kept us informed every step of the way. There was always someone available to answer our questions.
Meghan H. - Albany, GA | Apr 2022
Fast response and easy to work with.
Gary G. - Swansea, SC | Apr 2022
Because I was pleased with how well Guaranteed Rate work with getting everything together and giving me time to get my information together
Willie L. - Williamston, NC | Apr 2022
The team I worked with is responsive and knowledgeable
Tony N. - Garden Grove, CA | Apr 2022
I believe in the first impression and Ben did just that! He was very kind & knowledgeable. He made the process easier by communicating with me thoroughly, a phone call and even following up by text.
Murriel S. - Concord, NC | Mar 2022
Hi, Everyone was friendly, and knowledgeable and ensured our loan closed on time. Thanks everyone for your dedication, support, and commitment. With Gratitude, Tara Leeper and Family
Tara L. - Charlotte, NC | Mar 2022
Ben did amazing addressing my concerns
Nicholas C. - Austin, TX | Feb 2022
great customer service. Prompt with details and knowledgeable advice for loan procedures to final closing.
Germaine S. - Mebane, NC | Feb 2022
Worked with me to get everything I needed and did so in a very timely manner. Thanks to all on the team who assisted with this process.
Treviette S. - Raleigh, NC | Feb 2022
Ben Teasley was excellent.We had some problems with the bank that held my HELOC and he made it happen.Im refinanced and so happy.Thank you so much Ben Teasley
Lisa C. - Grayslake, IL | Jan 2022
Excellent customer service and the agents are a call away.
Edgar C. - El Paso, TX | Jan 2022
The worker, Ben is working quickly and kind, when I have some questions.
Ja Myung K. - Wheeling, IL | Jan 2022
Happy with service, 2nd refi this year!
Barney H. - Castaic, CA | Nov 2021
Because I was very happy with processing the application ??
Zbigniew K. - Independence, VA | Nov 2021
Great customer service and they made the process super simple.
Deana R. - Clarksville, TN | Oct 2021
Ben Teasley Chase McElligott Patrick Petranek Maria Rimer Amazing people, there is nothing else I need to say!
Robert G. - Summerville, SC | Oct 2021
Extremely responsive to calls and emails. Flexible in being able to adjust closing date. Helpful and jumping on phone calls when needed.
Laura P. - Chicago, IL | Oct 2021
Great customer service, easy to do
Eric M. - Concord, NC | Oct 2021
The team we worked with were very responsive and helpful. We worked towards a tight timeline and they did everything possible to make it work. The only thing we are unhappy about is the self-earned 5% cash requirement rule we heard about during the very last stage of the loan process (this apparent;y applies to folks who have most of their downpayment through gift/inheritance or other non-self-earned means). That made it quite stressful, we wish we knew about this requirement sooner.
Maryam K. - Chandler, AZ | Oct 2021
Ben Teasley and his team made the refinancing process so easy. At no point was I not informed of next steps and expectations. And, there were no surprises!
Lori S. - Simpsonville, SC | Sep 2021
Quick and painless process.
Andrew M. - Chicago, IL | Sep 2021
Ben Teasley was very quick and responsive from the pre-approval process all the way through closing.
Valerie F. - Valdosta, GA | Jul 2021
Easy of use, best interest rate, very helpful and responsive staff.
Benjamin W. - Pleasanton, CA | Jul 2021
Professional and prompt communications
Cynthia L. - Austin, TX | Jul 2021
They made the process very easy!
Jaclyn B. - Chicago, IL | Jun 2021
They were responsive and easy to work with.
Mary H. - Cary, NC | Jun 2021
I've already recommended Guaranteed Rate because of the easy and quick process in refinancing our mortgage.
Daniel B. - Cary, NC | May 2021
From start to finish, I had a great team to work with and the process ran smoothly without a hitch.
Anthony S. - Bowie, MD | Aug 2023
From start to finish this was the best experience we have ever had on a home finance and thus was our 8th home purchase and several of those we refinanced as well.
Debora S. - Kerens, TX | May 2021
Everyone was so awesome to work with! Especially Ben and Matt. Outstanding!
Janet W. - Durham, NC | Aug 2023
The amount of support and guidance from the beginning to final close shows what the company represents.
Keith W. - Scottsdale, AZ | Apr 2021
Cheap rate and low closing costs and easy to work with and fill out forms.
Jakob C. - Houston, TX | Aug 2023
Great responsiveness and listening
Fidel T. - Cambridge England Cb2 , VA | Apr 2021
The company had good rates.
Kumail K. - Carrollton, TX | Aug 2023
Good customer service and engagement
Whitney D. - Buford, GA | Oct 2023
Very easy process- the team was very communicative and we loved that everything was virtual.
Ashleigh M. - Durham, NC | Apr 2021
Super easy, and fast turnaround. Got a great/competitive rate compared to other banks.
Kevin L. - Chicago, IL | Apr 2023
They were great to work with and very helpful.
Lee O. - Murfreesboro, TN | Jun 2023
moved quickly and didnt ask for duplicate or triplicate paperwork. answered qustions immediately.
William P. - Georgetown, TX | Aug 2023
Ben Teasley was very helpful throughout the process of applying for the loan and was always very responsive.
Anne-Marie S. - Fairfax, VA | Oct 2023
Everything from working with the loan officer to underwriting went smoothly and things were communicated clearly and timely.
Kermit C. - Houston, TX | Nov 2023
I have bought the house I wanted.
Ricardo C. | Mar 2021
The team kept us informed through the process. We liked the ease of having the portal and task list to keep us on the same page and ensure all documents required were delivered.
Abigail H. - Combined Locks, WI | Apr 2023
We were treated well and everything was done in time.
David M. - San Jose, CA | Jun 2023
Guaranteed Rate teams are great and very helpful to make the loan process is smooth and done quickly. Will guide you every step of the way to ensure success.
Andy K. - Macon, GA | Jul 2023
Very helpful, responsive, always on top of everything.
Shzel M. - Bradenton, FL | Aug 2023
Responsive when had a question about my loan process.
Michael V. - Deptford, NJ | Sep 2023
Happy with responsiveness in communication and receiving a better rate then a few other companies I talked with.
David C. - Knoxville, TN | Oct 2023
I was pleased with our Loan Officer Ben Teasley. He was definitely determined to get us funded and with the best rate! He was always very communicative throughout the process!
Sharlyn J. - Mckinney, TX | Nov 2023
They were great at communicating fast and got all our questions answered. They also accommodated to covod restrictions with ease and sent someone to our home to finish the notary.
Rose B. | Mar 2021
Once Ben Teasley took over my loan he was extremely prompt and got me clear to close in 8 days! Great communication the entire time and his team was on top of things.
Kellyn E. - Corpus Christi, TX | May 2022
Excellent customer service
Bulgan D. - Nashville, TN | Jun 2022
Mr. Teasley was great at helping receive my loan every step of the way.
Uchenna A. - Atlanta, GA | Apr 2023
I asked a lot of questions and they were answered extremely quickly.
Jeremy H. - Woodbridge, VA | May 2023
Approved quickly, clear communication
Bradley B. - Rio Rancho, NM | Jun 2023
The process was very smooth and efficient.
Katrielle H. - Durham, NC | Jul 2023
Great rate during this time
Jose A. - Chicago, IL | Aug 2023
Ben Teasley went above and beyond, after stepping in for a former employee THE DAY we made an offer on a home. He continued to stay on top of things and communicate regularly with us throughout our experience.
Amy S. - San Carlos Sonora 8550, IN | Sep 2023
They made the process easy and fast.
Douglas S. - Meriden, CT | Oct 2023
I give Guaranteed Rate a 10 star because of the Senior loan officer Ben Teasley. Ben should be director of the department. He not only is knowledgeable, professional, and prompt to assist with any issue that arise with obtaining a loan but also a very honest individual and cares about customer satisfaction.
India V. - Largo, MD | Nov 2023
Easy to work with professionals. Rate given and closing costs covered was better than competitors.
Jeffrey J. | Mar 2021
Effortless from beginning to end. No stress whatsoever.
Johnny D. - Shorewood, IL | May 2022
Advanced tools saved me time, Ben Teasley was great and very quick to respond, everyone was really professional
Weien W. - New Lenox, IL | Jun 2022
The service was great from everyone.
Juanita C. - Bellwood, IL | Jul 2022
Extremely professional, polite and great communications with us and our Realtor too
Thierry B. - Jamestown, NC | Oct 2022
Great service, Ben and team were amazing
Griffin A. - Austin, TX | Nov 2022
Ben Teasley was very helpful and informative. I was very nervous about the process, but he made it happened fast and simple. Thank you Ben.
Viengkham M. - Alice, TX | Dec 2022
They did a great job moving the process along and provided me the best rate out of all the lenders I spoke to. Ben Teasley helped me understand every step in the process. Ben was very helpful.
Jahquay H. - Houston, TX | Jan 2023
Very competent staff. I used Guaranteed Rate a few years ago to finance the last house I bought and had a wonderful experience, so decided to use them again this time.
Janet N. - Newton, MA | Feb 2023
Great customer service by Ben Teasley
Jino J. - Prosper, TX | Apr 2023
They seemed to make the process streamlined and kept their word regarding rate and credits
Taylah H. - Toms River, NJ | May 2023
they deserve it,,,,great team....
Kevin F. - Joliet, IL | Jun 2023
Everyone at GR was extremely kind and professional. They were easy to contact and responded promptly, which made navigating the difficult process easier to follow.
Matthew F. - Melrose, MA | Jul 2023
Things were smooth for the most part
Abdullah A. - Raleigh, NC | Aug 2023
Ben and his team were responsive and helpful. I was looking for a unicorn so it took about 8 months but they hung in there for the long haul!
Kathleen C. - Dallas, TX | Sep 2023
Very easy and succinct process
Andrew B. - Somerville, MA | Oct 2023
They was very sure an upfront about there business
Earl W. - Springfield , GA | Nov 2023
Fast, efficient, great communication at every turn. Very easy process. Never had a closing or Refiin my life that was this transparent and Stress free.
John R. | Mar 2021
Ben Teasley, Chase McElligot, Patrick Petranek provided excellent customer service. They were on top of everything at all times and were very responsive to my concerns throughout the process. These guys were very timely and kept me updated each step of the way. Inplan on using Guaranteed rate and this team for my future mortgage loan needs.
Victor K. - Goodyear, AZ | May 2022
It was pretty simple and easy
John M. - Chicago, IL | Jun 2022
They were very proactive in our business dealings and answered every questions I had promptly and clearly.
Arinola O. - Atlanta, GA | Jul 2022
It was smooth sailing with the guaranteed rate . Im very satisfied. thank you
Saranjargal V. - Schaumburg, IL | Aug 2022
No matter what question I may have had they was there to answer everything even when I thought I was asking to much question and they have patients.
Margaret S. - Garnett, SC | Sep 2022
Great Customer service and keeping me informed through the process.
Simeon R. - Charlotte, NC | Oct 2022
Everything was very professional and quick.
Toni C. - Keene, TX | Nov 2022
Provided good follow up and communication on the process
Fredrick W. - Pembroke, NC | Dec 2022
Everyone I spoke with was very helpful and made a scary process much easier
Hunter S. - Dacula, GA | Jan 2023
Ben Teasely is hands down the BEST loan officer I’ve dealt with in all of my years of purchasing homes. He made me feel like I was his only customer- attentive, extremely calm even though I probably stressed him out, honest and very responsive. I’ll be recommending Guranteed Rate to ll my family and friends because of Ben’s exemplary service!
Latosha P. - Las Vegas, NV | Feb 2023
Ben was great and supper accessible throughout the whole process.
Dylan B. - Charlotte, NC | Apr 2023
The service was excellent would work with them again.
Colm C. - Severna Park, MD | May 2023
Helped my finance my first home.
Nathan N. - Pacific, WA | Jun 2023
The process was straightforward and moved swiftly.
Joseph E. - Eugene, OR | Jul 2023
Superb service from the ENTIRE team
Auvril A. - West Palm Beach, FL | Aug 2023
Ben and his team were exceptional.
Joseph Z. - York, PA | Sep 2023
Because my team, Ben, Matt, and Patrick were always available to me and responded to me quickly, professionally, and friendly. I always felt like I had a team that I could trust and was working with me.
Gayle O. - Newton, NJ | Oct 2023
I give Guaranteed rate a 10 because they made my mortgage process a seamless one. I had a lot of questions and Ben walked me through the whole thing!! He was not just a mortgage broker to me, he was the shoulder to lean on when times were a little stressful and I needed advice! Thanks to the whole team at guaranteed rate!!!!
Nadirah D. - Union, NJ | Nov 2023