Who is your typical customer and what questions do they typically have?
My clients are varied from the first-time home buyer to move up buyers, people downsizing or looking for a second home or investment home. I really do not have a "typical" and work with a wide variety of customers. Questions will vary depending on each client's situation.
What specific steps do you use to help your customers find the best home loan for them?
My approach is to educate clients on available loan options and explain the differences and help them make the best decision based upon their specific income and credit profile. Being accessible, listening and communicating consistently the steps involved in the loan process from the first call or email until the loan has closed. I want my clients to feel like they are my only customers and feel comfortable and no stress so they can focus on the excitement about buying a new home!
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
With so much information available on the internet today, resources are unlimited. My best advice is to align yourself with a seasoned real estate agent that knows the market as well as a loan officer that can offer personal guidance through the loan options available. Nothing compares to having a relationship with a trusted advisor.
What provides you with the most satisfaction in your job as a Loan Officer?
Being able to play a part in my clients journey and experiencing the joy that it brings. From signing the contract to getting the keys at the closing table...it is very rewarding to be able to witness the excitement and help people with one of the biggest financial decisions..having that trust...well it is priceless:)
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
Love to spend time with my friends and family, Reading a good book, playing golf, anything to do with the water/beach is for me and last but not least enjoy riding my Harley!
Tell us something that makes you unique or something wacky, yet interesting about you?
My friends tease me and gave me the nick name "Rainman" because of my ability to remember birth dates of practically everyone I meet..dates/numbers always have come easily to me.