What people are saying... What people are saying... Read more
Attentiveness, responsiveness., overall customer service.
Barbara G. | Apr 2020
Bianca Stone is a Rockstar
Austin S. | Apr 2020
Competitive rate and responsiveness of agent.
Andri D. | Apr 2020
2nd time using them for refinancing. Easy and quick. Very responsive.
Robert W. | Apr 2020
So professional , the process of getting the loan was so smooth , everything was explained on advance , no hidden cost & no surprises at all
Fady H. | Apr 2020
We received outstanding service. Bianca was spectacular to work with even during crazy coronavirus times.
Mateusz S. | Apr 2020
Everyone we dealt with, but especially Bianca Stone, was professional, responsive and just incredibly helpful!!
Sarah F. | Apr 2020
Start to finish it was a streamlined process, very easy to complete everything online, and my mortgage broker, Bianca Stone, was excellent!
Janet D. | Mar 2020
Bianca and her team were always readily available to assist. Response was fast and follow to ensure my understanding was phenomenal.
Erika O. | Mar 2020
Bianca Stone provided a true personal relationship throughout the entire process. Bianca and her team did an amazing job throughout the entire refinance process.
Keith K. | Mar 2020
Bianca and her team were on top of everything - from the first contact - to the late evening offer - to the closing during this pandemic.
Jacqueline R. | Mar 2020
Because the process was simple and my loan officer, Bianca Stone was very professional and efficient in the way she handled my application.
Shawn K. | Feb 2020
Bianca Stone was amazing. I tend to get a little stressed during the refi process but she made it painless.
Sean H. | Jan 2020
Bianca and her team were extremely knowledgeable, helpful, and responsive.
Rebecca T. | Jan 2020
I was given outstanding service and clear instruction through every step of the way. Everyone worked very hard to help me.
Rebecca H. | Oct 2019
Bianca was incredibly professional, patient, and kind. You don’t see that very often out there in the work world as much as you used to. I had a horrible experience with my last refinance and Bianca made it much easier.
Edison W. | Aug 2019
Bianca Stone has a knowledgeable and helpful team surrounding her. I always felt that they were there to support my needs. Emails were sent at all times of the day, night, and weekends. I knew I was in good hands with my short deadline. We prepped 2 other loans before we finally closed on the 3rd. There was no hesitation with the team to get it done! Every member was available to get it done and we did. I could not have felt as confident without their support.
Trina W. | August 2019
Bianca Stone was the agent I dealt with and she made everything SO VERY easy for me! She explained everything step by step and made sure I understood everything. VERY professional!! Awesome experience from beginning to end. I would highly recommend GR and Bianca.
Delores Z. | June 2019
Bianca Stone Is a true professional.Great job. I'm very happy to working with her.
Attila B. | May 2019
Bianca Stone and her team are very nice to work with. Streamlined process and help was just a call away and always available!
Moise M. | May 2019
Bianca Stone was fantastic as a loan officer. Her and her team made the process smooth and easy. Jeff Robinson even got me a lower flood insurance rate which was an unexpected bonus! Great group of people and would use Guaranteed Rate again!
Amanda E. | April 2019
Bianca Stone led my loan process and was wonderful from start to finish. She answered all questions in a language that I could understand, she would get back to me quickly with any questions I had and was very professional in the whole process. I would highly recommend her to anyone who is in the process of looking for a new home or to refinance.
Wendy V. | March 2019
Bianca Stone was great to work with! She made the process easy and had the answers to every question. I will recommend her to everyone I know.
Joshua J. | January 2019
We would like to thank you all for your help during the loan process. Your hard work and dedication to our loan paid off in the end and enabled us to get our new home. There were many hurdles to overcome but you persisted and made our loan possible.You and your team did an excellent job! We really appreciate it. Again thank you very much for all your efforts and making our family's dreams come true!
Alex & Aurella D. | December 2018
Bianca and her team took a personal interest in assuring each detail was taken care of and followed up with from the begin of the process until the end. The genuinely cared that things were simple explained well and as smooth as possible. I am very grateful to Bianca for her leadership and the entire team for their support.
Christine C. | October 2018
Everyone made the process so easy and fast!
Alejandra S. | October 2018
Bianca and her team were very helpful and provide me with the assistance that allows me to be successful. My wife and I are very pleased with her assistance and support through the complex process of obtaining a mortgage.
Julio P. - September | 2018
Bianca and her team were wonderful! Would use and recommend them to others.
Norman W. | August 2018
Working with Bianca Stone and the Guaranteed Rate team was an overall fantastic experience. Bianca was very professional to work with, extremely knowledgeable, and responsive. As a first time home buyer, I was a bit apprehensive going into the process; Bianca brought us great peace of mind that we were being taken care of and our needs were heard. She was even able to help us expedite our closing - in under 30 days! Also, the online portal to submit and review documents simplified the process. I would most definitely recommend Bianca to others and would be sure to use her services again in the future.
Valbona V. | August 2018
The entire process was extremely streamlined and straight forward. We were kept up to date on what was going on throughout the process. Submitting documents was very convenient. Overall it was a much quicker and easier process than I had expected.
Elric Z. | July 2018
I really enjoyed the efficiency of being able to submit documents electronically. This is probably the fourth time that I've gone through the mortgage and/or refinance process, and hands down it was the easiest (and greenest). Thank you!
Cindy S. | July 2018
Bianca was so helpful, we really appreciate her dedication. She had great advice for us and carefully monitored our loan application process and the accuracy of the documents. She is really efficient and personable.
Silas G. - June | 2018
Bianca Stone and the rest of her team were absolutely incredible! She kept me informed every step of the way and helped to remove any roadblocks that came up! What a great experience - and this is not my first home mortgage! What a professional group of folks! Thanks to everyone!
Mary O. - July | 2018
Bianca Stone (and her team) were wonderful. She took the time to answer all my questions, and even anticipated questions I had not asked yet. She was highly responsive, and made a stressful time as stress-free as possible!
Sara C. | May 2018
Bianca and her team were wonderful! Helped me obtain a loan and kept me posted of the process throughout!
Tiana C. - May | 2018
Bianca and her team were absolutely fantastic. They kept me informed every step of the way through the loan process and it being my first time going through this process, it was so smooth!!!
Marcus S. | May 2018
Bianca and her team were amazing they made the process super smooth and effortless on our behalf and were great with answering any questions we had it was an overall great experience.
Kenneth H. - April | 2018
Bianca was very professional and met all of our needs. I would recommend her to my friends and family.
Melanie R. | April 2018
Everybody that I work with very helpful and experience they were great people nice to work with yes and I will do it again.
Raul R. | March 2018
Bianca Stone was very comforting when we first met and took her time to explain the whole home buying process to us first time home buyers. She definitely put us at ease and made the process very seamless and stress-free. I would recommend Bianca to anyone looking to obtain a mortgage.
Samuel B. | March 2018
Bianca, Liz, and the rest of the team did a fantastic job ensuring that my husband and I were able to close on the original date set. They were extremely patient with us, as we were first-time home buyers; they were quick to answer any questions that arose, and worked diligently with us to make sure we had all the necessary documents. I'm extremely impressed with them, and have already recommended Bianca Stone & Guaranteed Rate to my friends and family
Lauren G. - Funded 3/9/2018
Bianca Stone was such a great addition to helping us with our loan. She made it so enjoyable and took most of the stress off of our shoulders by explaining every step of the process. She is a wonderful person and was recommended to us by another couple that used her. You can bet we will refer her to all of our friends who are in need of new home loans. Thank you so much Bianca for helping us into our wonderful new home.
Gilbert G. | October 2017
Bianca Stone and ALL the guaranteed rate staff made me and my family feel like we were cared after and treated like family. Never once did we fell alone cuz we knew that we were taken care of EVERY step of the way. With that being said I would like to thank EACH and EVERY one for your support and willingness to help me enjoy the home buying process. Thanks again for everything you did for us!!!!!!!
Michael A. | 09/05/2017
Bianca was there with me every step of the way and explained exactly where we were and what was coming up. She made the whole process exciting and easy. I'll definitely use Bianca again and recommend her to my friends and family.
Bianca was wonderful to work with! She was very helpful especially as first time homeowners. She was responsive and punctual with communication. We appreciated the fact that she didn't sugar coat things and was truthful and upfront. We won't hesitate to recommend her name to friends and family looking to buy a house.
Brittany P. | 07/05/2017
Great support and guidance from everyone at Guaranteed Rate.
Michael O. | July 2017
Bianca Stone was amazing and made my life easier during the whole process!!
Samantha B. | 05/31/2017
Bianca Stone was fabulous and treated us like family. I have already passed her card on to folks at work.
Jodi M. | 03/19/2017
Bianca Stone and her team did a GREAT job from start to finish. Thank you!
Ray B. - 3/15/2017
Guaranteed Rate made our first home buying process a breeze! Our loan officer, Bianca Stone, explained everything so well to us as first time home buyers. She made herself available with any question or concern day or night! She was so much fun to work with! We are so happy!
Korinne O. | 03/14/2017
Bianca Stone and her team are GREAT! I put my loan in front of 3 other lenders and they couldn't or didn't want to go the extra mile to get it done. Bianca and her team went the extra miles, in a VERY short amount of time if I may add. We are very happy. Thank you!
Ray B. || 1/13/2017
Bianca Stone was very helpful and informative in making my purchase a smooth one. She answered all my questions and made it easy for me as a first time home buyer. I would highly recommend her and Guaranteed Rate to anyone looking for a home loan. Thanks again!
Joan B. | 02/28/2017
From the beginning to the end, working with Bianca and Guaranteed Rate made the process of getting a loan so easy. She was always available either by phone or e-mail. I had a lot of questions but Bianca had patience and never made me feel like my questions were dumb. I would definitely recommend Guaranteed Rate!
Bianca was a superstar helping us with our mortgage from Guaranteed Rate. Our purchase offer happened to fall during her family vacation in Disney World and she still took the time to answer all our calls and walk us through the process as 1st time home buyers. Definitely recommend Bianca.
Bianca and her team were excellent! She answered all my questions and kept me up to date with everything. My closing came fast and went so smoothly thanks to her! I will recommend her to everyone I know!! Thanks Bianca
Amy P. S.
Bianca helped us with our mortgage for our new house. She was beyond professional, always stuck to her word, and helped us with truly anything we asked for. I would work with Bianca again in a heartbeat!
Bianca and her team are fab! From the beginning, our questions were answered and we were kept up to date with where everything was in the process for buying our first home. Everything went smoothly and we couldn't have been happier. Thank you!
Megan P. D.
Bianca and her team were great from the beginning to the end. It didn't matter if it was a work day or if she was on vacation, she was always there to answer my questions and update status in a very stressful time in my life. I was also able to work through the worst complication of having my credit stolen days before my closing. No problem for this team!! My family and I thank you very much for all your hard work throughout!!
As first-time home buyers the world of mortgages is difficult to navigate. I talked to a few people after filling out some info online but it wasn't until I spoke with Bianca that I felt like the prospect of buying a home was real! She immediately understood our situation and answered questions we didn't even know we had! Throughout the entire mortgage (and home buying) process Bianca was on it- she always kept in touch even during the down times and when things got heated she was there just hammering it out. We feel so grateful for her diligence and support and recommend her to the highest degree!!
Everyone from the realtor to the broker, the team handling insurance, and the attorney were all awesome. They made buying my first home so much easier than I had anticipated. I would definitely recommend this team.
Theresa H. 07/14/2016
Loan officer, Bianca Stone, processor, Sherry Ryff, and closer , Bonnie Nelson, were all wonderful. They all went above and beyond to provide us with the best customer service, with our out of state purchase.
Working with Bianca Stone and her team made this transition very smooth. They were very prompt in responding and addressing my concerns. She has also got me a really good rate and worked it out that it was within my budget. She has also helped me out after the transaction.
Timothy C. April 19, 2016
Bianca and her team were fantastic from start to finish. They made the entire process simple.
Scott S. - 3/18/2016
Bianca was the best. She, and her team, went above and beyond to make sure that we knew the process, that all of our questions were answered in a timely manner and that we had the smoothest closing possible. We would recommend her and Guaranteed Rate time and time again!!
Sarah F. – 4/15/2016
Bianca was great. Very easy to work with and she explained everything so that we could understand. We felt she did everything she could to make this a painless and easy experience for us.
Rick K. - 10/26/2015
Bianca was great. I was working with a tight time frame moving from Florida to Illinois. She was able to coordinate everything up here to complete transactions on a timely basis. It couldn't have been easier and again she did great.
Richard F. - 10/20/2015