What people are saying... What people are saying... Back to profile
Bill Moorman was amazing. He gave me all the information I needed to make an informed decision, laid out all of my options side-by-side, and offered some advice as well on the tradeoffs of different options. He was fast and responsive and once I was in escrow, his team carried me through to the end. The communication from Guaranteed Rate is top-notch, I always knew what was going to happen next. The portal is super easy to use and I never had any frustrations with it. Buying a house couldn't have been easier!
Angelique L. - Costa Mesa, CA | Mar 2022
Thorough, quick -- it would be better if the portal were updated so that uploads more closely aligned with the items requested. For instance, how I see the website is different than how GR staff see the site.
Lars C. - Seattle, WA | Mar 2022
They went above and beyond to help me with my lone. And they got it done for me.
Michael T. - Lynnwood, WA | Sep 2021
Great communication and prompt handling of our refi
Desiree L. - Seattle, WA | Dec 2021
very happy with the whole process
Amy S. - Enumclaw, WA | Sep 2021
Excellent communication plus an easy paperwork transaction
Lawrence K. - Poulsbo, WA | Apr 2021
The team I worked with was top notch.
Mark O. - Newcastle, WA | Apr 2021
GR did a great job processing a purchase and 4 refinances at the same time.
Dean M. | Aug 2020
Clear, thorough, very helpful.
Lars C. | Dec 2020
Have done business before . and recommended you to people already that have had good service from your seattle branch
John A. | Jan 2021
Because of the team I worked with at guaranteed rate.
Trent T. | Aug 2020
Bill and his staff are great.
David M. | Oct 2020
Responsive and caring service. All my questions were answered promptly during the entire process. Bill’s team is terrific
David S. | Nov 2020
Because it’s a great company. Patient with me.
Kristen F. | Dec 2020
Great attention to detail. Work hard to overcome issues. Pleasant hard working team who care. Experienced and Profession use of technology. Great Job in a difficult time.
Kenneth B. | Jan 2021
Everything was easy and straight forward.
Matthew S. | Feb 2020
Great customer service by Aja and Bill Moorman
Alan W. | Feb 2020
The company goes above and beyond in every area. Plus, I was not able to get a loan through normal channels and not only did they get me a loan but for 3.1% and 4.2 on a commercial property. So impressive!! I was just recommending this company to a friend last night.
Lisa S. | Oct 2019
Bill and Aja are always wonderful to work with. They are always available and attentive. Bills knowledge concerning the financing of our home was remarkable.
Nicholas S. | Oct 2019
Bill is very professional, patient and helpful in all phases of the process. Thank you.
Kristen F. | June 2019
Bill was super involved and left no questions unanswered. He was wonderful to work with and very helpful. He kept things moving smoothly and efficiently. Overall he was just fabulous to work with, and already I have recommended him to a few people.
Nicholas S. | October 2018
We just LOVED our experience with Bill. He is so smart and savvy and always keep the big picture in sight without losing any details. We couldn't have made this all happen without him. Aja was also incredible to work with, responsive and organized. Both Bill and Aja were also just great people we enjoyed working with.
Elizabeth M. | July 2018
From beginning to end Bill and his team made themselves available, answered all my questions, made the process painless and got me the loan I wanted.
David S. - June | 2018
Bill, Aja, Jennifer, and Willow were fantastic to work with. Incredible team!
Matthew T. - 6/5/17
Bill Moorman's help with loan process
Robert I. - Seattle, WA | Nov 2022
Very helpful throughout the process and always kept me informed.
Glenn K. - Puyallup, WA | Jan 2023
After all the requests, your people helped me manage these requests with support and kind words
Marilyn E. - Seattle, WA | Apr 2023