Who is your typical customer and what questions do they typically have?
I love working with First Time Home Buyers (FTHB), and common questions are, "What is the process like?" "How much can I/we qualify for?" "Is it better to buy a condo or a single-family home?" "Can I make extra payments without penalty?"
What specific steps do you use to help your customers find the best home loan for them?
I take my time and personalize every client's options so they can compare and decide what works for them. Going over in detail helps answer questions and ensure that they make the right decision for their situation.
What are the top 3 misconceptions people have about the home loan process?
That it is complicated
That it takes a very long time for Pre-Approval/Approval
That they are bound to one lender/broker/Loan Officer
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
The Guaranteed Rate website has some great resources, as well as the National Association of Realtors and the Consumer Finance Protection Bureau.
What provides you with the most satisfaction in your job as a Loan Officer?
When I am able to take the stress and anxiety out of the transaction and allow the clients to enjoy the process, since it is usually the biggest decision they are making in their life, so far. Also, getting referrals lets me know I am taking care of my clients and their families.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
I'm a social creature, so entertaining friends and family, hiking, biking, rollerblading, camping, home improvements, and anything else active. Part of moving back to SoCal was to lead a more active lifestyle, and I'm definitely doing that!
Tell us something that makes you unique or something wacky, yet interesting about you?
I had initially moved to LA to pursue acting, and did some theatre, tv and film prior to entering the mortgage industry, and am considering doing some community theatre, should the opportunity arise.