Who is your typical customer and what questions do they typically have?
My clients are the source of my enjoyment in lending. The questions they ask seem general to us, but may be crucial to the client. There is NEVER a dumb question. We need to know what we are getting into when we are making the largest purchase we may ever make. How much will it cost? What kind of rate should I expect? How can I get into a home as soon as possible? How do I know you AND my agent are working for my best interest? What is the process? How will I know when I am approved? So many questions and so many different answers.
What specific steps do you use to help your customers find the best home loan for them?
The first step in any process is a loan application and credit. Honesty is crucial in this process so we can eliminate possible surprises in the process. Whatever it is you don't want us to know will probably rear it's head at some point. After the initial application, credit, and interview, we need to discuss the best course of action together. My job - educator. The clients job - make an informed decision.
What are the top 3 misconceptions people have about the home loan process?
1. Qualifying is horrifying. (Not true. Some loans just don't go as smoothly as we would like. But the general process has gotten fairly easy.)
2. Your loan officer is going to give you a high rate so they can make more money. (This is all regulated these days. Your rate will depend upon YOUR ability to qualify, as well as the rates for that day , not your loan officer's pocketbook. Remember rates change on a daily, if not multiple times in a day.)
3. You can't qualify because your down payment is minimal or your credit is bad. (There are programs for minimal down payments. Closing costs can be negotiated with the rate. And credit can be repaired in most cases. Don't assume, until you know.)
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
There are SO many resources to help a borrower. I recommend just Googling it at first. And then talking it over with your loan officer and possibly your real estate agent to verify current accuracy and if that information is relevant to your circumstances.
What provides you with the most satisfaction in your job as a Loan Officer?
The most satisfying part of being a loan officer is helping someone into their dream home and seeing their excitement.
Also, becoming friends and staying in touch for years to come. I enjoy my clients very much and hope that we can all have a good experience together. When I hear from a client from years back, I am overwhelmed with excitement at the prospect of being remembered...in a good way.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
Oh yes! I love to golf, although I don't do it very often.
I have designed my own clothing in the past and can sew it together. I love to design kitchens/baths/homes and decorate them. There was a time we moved about every 2 years because the house was done and I found another that needed me. I have a creative side.
Tell us something that makes you unique or something wacky, yet interesting about you?
I was so shy as a child, I was enrolled in classes to assist me in moving forward with my ability to even speak to people.