What people are saying... What people are saying... Back to profile
Brad was awesome through the whole process - super helpful and responsive. Will definitely keep Rate for any future needs. Thanks!
Carlos V. - Akron, OH | Apr 2022
Brad Campbell was absolutely amazing answered all my questions and walked me through every step
Nathan M. - Medina, OH | Apr 2022
Very professional non bias team worked very efficient from top up to bottom down on point always with service
Kimberly F. - Akron, OH | Mar 2022
Very helpful and efficient
Christyne W. - Atwater, OH | Mar 2022
It was quick and easy from start to finish and everyone kept me informed about everything
Ronald M. - Streetsboro, OH | Feb 2022
We initially worked with cross country mortgage, we found the home we wanted, put in an offer and cross country denied our request, said that a failing septic is an FHA issue and we couldn’t buy the home. We were recommended to brad Campbell, and he knew what to do immediately. Being first time home buyers it meant everything to us that he was so knowledgeable and helpful. We were able to close on the home we wanted, and it’s all because of guaranteed rate.
Alex S. - Rootstown, OH | Feb 2022
Great communication, all of the online portals and sites were easy to work through- from submitting my documentation to the final closing process.
Jacki C. - Munroe Falls, OH | Jan 2022
I feel everyone was kind and courteous. We were well informed all they way through the process.
Kelly R. - Massillon, OH | Jan 2022
I felt that they kept us informed every step of the way and got us the best rate possible.
Scott S. - Cuyahoga Falls, OH | Jan 2022
They were a problem solver
Alicia G. - University Heights, OH | Jan 2022
Made the process easy and painless. Everyone I was in contact with were extremely quick to respond and helpful.
Matthew M. - Pittsfield, MA | Dec 2021
Guaranteed Rate was recommended to me by a friend because of Brad Campbell and his helpful team. They all did not disappoint! As a new homebuyer, they all made it a simple and stress-free process. Members of the team included Nichole Simcox, Gabi Sutherland, Kaitlyn Stoner, Anna Davidson, & Emily Bryan.
Kevin I. - Washington, PA | Dec 2021
Explained the steps all the way through and open to questions; made sure I got the best mortgage possible for my situation
Melissa M. - Akron, OH | Dec 2021
They were professional, prompt and quick.
Antoinette S. - Canton, OH | Nov 2021
Helpful service-- responded quickly and thoughtfully to any questions we had along the way.
Jonathan C. - Dayton, OH | Nov 2021
The process was stress free and flawless..
Mark M. - Stow, OH | Nov 2021
Brad Campbell was so easy to work with as we were first time home buyers!
Jenna K. - Mentor, OH | Nov 2021
Quick responses. Straightforward. Helpful.
Hannah L. - Akron, OH | Nov 2021
Brad Campbell was wonderful and walked me through every step
Shannon Y. - Stow, OH | Oct 2021
We work with Brad couple times already and feels comfortable with him.
Yashoda P. - Stow, OH | Sep 2021
Great service from Brad Campbell and team!
Lela Q. - Milwaukie, OR | Aug 2021
The team made it easy from start to finish and other than the signing at closing it was all conveniently handled online.
Thomas W. - Rootstown, OH | Aug 2021
I was able to get a pre-approval letter within 2 hours of asking for one. My loan officer was very good and always made time for my calls even way after normal business hours. The only reason this isn't a 10 rating is due to underwriting creating issues with the flood insurance I was required to have by telling my insurance agent to move ahead with the policy when we didnt have a set close date yet. Which resulted in me having to pay a higher premium.
Kurt J. - Coshocton, OH | Aug 2021
Never had any unanswered questions...Smooth process.
Paul S. - Akron, OH | Aug 2021
I have many reasons for that rating however the #1 answers is Brad Campbell even when it was a Sunday Evening if I needed Brad to run me some numbers he would do it. Any questions I had where answered instantly.
Salvator J. - Akron, OH | Jul 2021
I have worked with Brad for my previous loan and he is very knowledgeable and makes the whole process simple.
Amanda K. - Cuyahoga Falls, OH | Jul 2021
Wonderful customer service from Brad Campbell.
Keflyn D. - Homerville, OH | Jun 2021
The process was very well managed and Brad was great to work with.
Nirmin E. - Stow, OH | May 2021
Good service top to the very top
David F. - Cuyahoga Falls, OH | May 2021
Brad was totally awesome answered all my question was very quick to return my calls And was very helpful all around
Peter Y. - Columbiana , OH | May 2021
The whole process was super easy & ended up being much quicker than we expected!
Kara H. - Uniontown, OH | Apr 2021
Brad kept us updated as we went through the process
Carey H. - Munroe Falls, OH | Apr 2021
Brad and his team went out of their way to help our family. We are truly great full for what they did for us.
Christopher K. | Mar 2021
The process was great. Brads Team was great. With the whole covid rules going on it was very easy.
Charles C. | Mar 2021
They were very nice and efficient.
Pamela B. | Mar 2021
Brad communicated all through the whole process and even after the purchase of the house.
Eunice S. | Oct 2020
Brad Campbell was fantastic helping us get refinanced
Austin S. | Feb 2021
Brad was great to work with, easy process, and timely communication.
Steven D. | Oct 2020
They were helpful and understanding.
Emily J. | Aug 2020
The process was so smooth and painless! Needed information was communicated throughout the process.
Abbey B. | Oct 2020
Everyone was so helpful and after 2 banks I was finally able to purchase my house during these uncertain times I have already suggested to 2 others
Jennifer G. | Aug 2020
Fast and easy service. Brad was very helpful throughout the process.
James Z. | Oct 2020
Brad and his team made this process so smooth and the communication was always there! Loved it!
Steven D. | Dec 2020
Very prompt answer to all questions by Brad, Diana, and Brandy. Just all very competent. The loan process was very straightforward.
Teresa H. | Aug 2020
Extremely easy process and helpful staff
Angel F. | Sep 2020
the refi process was simple to do and the GR experts were very knowledgeable, helpful and professional.
Monica S. | Oct 2020
Brad and his team worked with us every step of the way and were extremely accommodating of all the hiccups that occurred along the way.
Lindsay S. | Dec 2020
Great staff, ease of the process, quick and timely communication
Ruth S. | Aug 2020
Guaranteed Rate did an amazing job with my loan and were very quick and efficient
Amanda G. | Sep 2020
Brad and Vicki were great! Very helpful and communicative :)
Alexa P. | Oct 2020
Because Brad Campbell was awesome sauce and on top of everything, every step of the way!
Terrel C. | Dec 2020
Brad and his team were always on top of everything along every step of the process. I was always kept up to date as to where we were and what to expect next. They always were available for any additional questions I may have had. They went above and beyond for me!
Sean P. | Aug 2020
Made it very easy to get the loan. Very good people.
John F. | Sep 2020
Brad was extremely helpful and made the process easy.
Edward S. | Oct 2020
Brad Campbell and his team were amazing. We had many questions during the process and were extremely nervous throughout, but Brad was always reassuring and got us to the finish line... We are eternally grateful to Brad and the Guaranteed Rate team for their prompt service and professionalism.
Erik D. | Dec 2020
They were in constant contact with me and very helpful and pleasant to deal with.
Elizabeth S. | Jan 2021
Working with Brad and his team was quick and easy. They made the entire process smooth and got us approved for a great loan in just a few weeks.
Lyndsey F. | Jun 2020
Brad Campbell was great Throughout the entire process he helped me sell my house and help me obtain financing for my new home as well. He went above and beyond to make sure that I was taking care of as a customer.
Brian T. | Jun 2020
My questions and concerns were answered quickly and efficiently on every platform, and the staff did a great job with providing me a good rate, getting the information out and to he process completed in a quick and smooth manor.
Joseph C. | Jun 2020
Brad and the team were awesome!
Ruth S. | May 2020
Efficient service easy to follow instructions
Brandon D. | May 2020
the team was patient and very helpful.
Hazel H. - East Cleveland, OH | May 2023
Brad and his team did a wonderful job or updating me on the status of my refinance and keeping me in the loop. I appreciated the transparency.
Mario W. | May 2020
Brad Campbell made things go very smoothly.
David O. - Akron, OH | May 2023
Everything was smooth without surprises.
Patrick D. | Apr 2020
Brad and Guaranteed Rate we're very accomodating to our time frame and made the process very easy and simple for us.
Ronald H. - Canal Fulton, OH | May 2022
Very kind, quick to answer all my questions and very knowledgeable
Emily C. - Canton, OH | Sep 2022
Great communication, fast, and friendly
Michael G. - Munroe Falls, OH | May 2023
Everyone on your team helped to make the process of homebuying as simple and as stree-free as possible.
Andrew K. | Jan 2020
Brad and his team are great to work with, very responsive and avaialble.
Nirmin E. - Stow, OH | May 2022
Service was prompt and knowledgeable
Anthony J. - Canton, OH | Sep 2022
Guaranteed rate was very prompt and the team was very engaging and co tributes to making home ownership a positive and streamline experience
Thomas G. - Frederick, MD | Nov 2022
Brad Campbell was outstanding and got back to me with any questions I had
Alexis C. - Akron, OH | Mar 2023
They were so helpful at getting me the lowest PMI and interest rate and working with me to get all the documents required to approve my mortgage loan.
Janis S. - Massillon, OH | May 2023
I used Brad for my first mortgage and it was a smooth process. I work for a bank now and was giving them an opportunity, but they failed me big time. Brad swooped in and was amazing through the whole process. He was one of the best communicators and made me feel like I was his only client for the attention he gave me. Great job to everyone!!
Beth and David D | August 2019
Quick communication, regular updates on the loan process, easy to fill out paperwork.
Ryan M. - Barberton, OH | May 2022
My team was awesome with providing updates, answering any and all questions I had through the process. Even during non working hours for them.
Jeffrey B. - Orrville, OH | Sep 2022
Everyone made the process smooth, easy to complete and kept in contact with us if we had any questions. They ensured our loan closed on time and kept our stress levels to a minimum.
Lynsi B. - Canal Fulton, OH | Oct 2022
They treated my family Awesome and was there every step of the way!!! They got the job done!!
Doneisha W. - North Canton, OH | Nov 2022
Everyone there was wonderful to work with and very knowledgeable
Karla K. - Girard, OH | Dec 2022
Brad Campbell worked hard on my difficult situation with ease and made it easy.
Adam W. - Warren, OH | Mar 2023
Kept me informed through the entire process.
Donald S. - North Canton, OH | May 2023
Brad Campbell and his team were in it!! They kept us updated and were very timely in getting our loan closed.
Kenneth P. - North Canton, OH | Jun 2023
Brad made our first time buying a home such a great experience.
Francesca T. - Coventry, OH | Jul 2023
Brad and his team were amazing through the whole process.
Anjelica E. - Sandusky, OH | Aug 2023
They always kept me up-to-date throughout the entire mortgage loan process
Heather B. - Barberton, OH | Sep 2023
We found Guaranteed Rate’s loan process extremely smooth and we felt confident in all of the expertise Brad Campbell, Kristy Wyatt, and Morgan Hill provided. We would absolutely work with Guaranteed Rate in the future and would happily encourage others to do the same.
William T. - Akron, OH | Oct 2023
Working with Brad was the best experience I have really ever had with a mortgage lender. I have purchased a few homes in my past and it is usually a process fraught with surprises, gotcha’s , problems at closing, bad communication on payments, etc. Brad was open and honest upfront, and it was obvious from square one his interest wasn’t to “sell me a loan,” it was to make sure we made smart decisions, had all the information and were mutually transparent throughout the entire process. Honestly, I went into the company just expecting problems or surprises but everything was smooth sailing. I recommend Brad to everyone.
Josh K | June 2019
BRAD AND HIS STAFF WERE VERY PROFESSIONAL KNOWLEDGEABLE, PATIENT, UNDERSTANDING AND COURTEOUS.
John S. - Lady Lake, FL | May 2022
The helpfulness of the mortgage team
Justin V. - Kent, OH | Jul 2022
Everyone was super friendly and nice and made this a easy process.
Katie G. - Canton, OH | Aug 2022
The smoothness of the whole process. And Brad was awesome!
Dawn C. - Clinton, OH | Sep 2022
Very good customer service.
Sandra G. - Canton, OH | Oct 2022
Their awesome did what he said he would do and more....
Keith C. - Tallmadge, OH | Nov 2022
Very helpful very friendly and got the job done quickly
Ashley J. - Akron, OH | Dec 2022
Though it was a tough process, the team got it done with great efficiency
Eric S. - Massillon, OH | Feb 2023
My lender was very nice and attentive.
Cherise O. - Canal Winchester, OH | Mar 2023
GR did a great job helping us through this process as first time buyers
Roger S. - Akron, OH | Apr 2023
Quick and friendly service. Answered and helped out with any question(s) I had during process.
Jason L. - Canton, OH | May 2023
Everyone was so helpful throughout the process made it simple
Carlos S. - Ballston Lake, NY | Jun 2023
They did a great job and everything went smoothly
Joshua W. - Bloomville, OH | Jul 2023
I gave this rating for the ease of completing everything from start to finish
Jennifer C. - Akron, OH | Aug 2023
Guaranteed Rate worked fast and diligently and answered all my questions
Kayla T. - Barberton, OH | Sep 2023
Great job on helping me close patience and your work is outstanding
Yasin W. - Akron, OH | Oct 2023
The professionalism and the effort. And everyone that I spoke with, and helped me was amazing at their professionalism.
Gloria D. - Lima, OH | Nov 2023