What people are saying... What people are saying... Back to profile
Thrilled with the rate! The comfort in trusting GRate because this is our 2nd refi with them.
Valerie S. - Hoffman Estates, IL | May 2021
Ease of process and constant updates.
Alan K. - Wilkes Barre, PA | May 2021
the entire team was great! process was easy
Jared B. - Apex, NC | May 2021
Easy process and great customer service
Benjamin M. | Mar 2021
seamless process. No issues
Shoaib Ali S. - Hinsdale, IL | Apr 2021
Good service, good rates, and they made sure I got a good deal. Communication was very good as well.
Brian A. | Mar 2021
Wonderful customer service!
Carol L. | Mar 2021
Communication was great up until it came time to closing. I would have appreciated more information on exactly what we needed to bring with us to closing, as we didn''t get instructions on what exactly we needed to bring to closing (ex. cashiers check or a wire transfer) and for how much. Clear guidance on "This is what you need to bring to closing, in the correct form, and for X dollars" would have made me give my rating a 10 "most likely".
Nicholas D. | Mar 2021
easy to interact with - seamless online platform
David B. | Feb 2021
Easy and quick response time
Charlie D. | Feb 2021
Everyone was responsive and very helpful and kept me informed of the process and next steps along the entire way
Lori R. | Oct 2020
Brad Rogers is great. He takes my calls to his cell whenever I ring, which I believe demonstrates his commitment to responsiveness and customer service. Very impressive.
Mark D. | Feb 2021
Great customer service and all of the paperwork was easily accomplished electronically.
Brian H. | Aug 2020
Easy process and helpful people
Christopher H. | Sep 2020
Fast, friendly service, great rate with closing cost that was much more competitive than other lenders.
Alea H. | Oct 2020
I did a refinance in 2015. I got a call back with a great offer to refinance again through there loyalty program. The process was transparent, paperless, trustable.
Vinodh N. | Sep 2020
Guaranteed Rate made the process smooth and easy, making sure that I everything fell into place the way it was supposed to.
Kyle L. | Nov 2020
Easy to use, best closing costs.
Cezar R. | Sep 2020
I've used Guaranteed Rate on several refinances
James B. | Nov 2020
You were competitive and easy to work with considering the pandemic. This is my fourth finance in a row with you over 20+ years.
William M. | Dec 2020
Though the process was longer than expected, Those helping us through were always very kind and understanding. True professionals.
Daniel B. | Jun 2020
Everything was smooth and seamless
Ryan E. | Jul 2020
They got me a great rate and closed quickly.
David M. | May 2020
Scott Stephen and his team are the best!
John D. | May 2020
Guaranteed Rate was easy to work with. I was always able to contact Brad with any questions or concerns.
Mara H. | May 2020
efficient response to my calls and emails.
Rosette P. | Apr 2020
Excellent and easy experience
Bradford F. | Mar 2020
Not only did GR, work with me to get the lowest rate around, they were, informative as to how other companies used tactics that looked like they were giving a better deal, when in fact, their deal was worse. I couldn't have asked for a better team of people to help me with my refi!
Stephen C. | Mar 2020
Ease of use and streamlined process.
Sam F. | Mar 2020
Ease and transparency of process
Jennifer W. | Mar 2020
Process was easy and the rates were what others were offering for less costs.
Anthony H. | Mar 2020
the people were extremely, nice, follow thru, and relentless in pursuing my loan to completion. i respect them for followup at a 10 rating
J G. | Mar 2020
Professional, friendly, any time I had a question the rep was willing to help.
James L. | Feb 2020
Fast easy close, great communication.
Julian S. | Feb 2020
Brad Rogers and his team did a great job with us refinancing our house. Thank You!
Matthew W. | Feb 2020
Great rates and ease of use
Allen M. | Feb 2020
They were very easy to work with but I could have gotten a better rate if I would have looked around. Still good service
Jonathan P. | Feb 2020
Great service and great rate:)
Ryan R. | Feb 2020
Great service and support.
Gregory H. | Feb 2020
The financing with broker was good and everything went well. For this refinance i had issues with guarantee rate itself went trying to make payments in the past.
Paulette A. | Jan 2020
Third time we went with Guaranteed Rate. That alone speaks for itself.
Abner A. | Jan 2020
Easy to work with and very responsive
Jason F. | Jan 2020
I have done multiple transaction and I find them ( Brad Rogers) and can say that he could have been more helpful and responsive to questions I may have had.
Ronald Y. | Jan 2020
Good deal, generally good process. Had some issues with communication.
Matthew S. | Jan 2020
The process was pretty seamless. They reached out to me stating they believed I could get a better rate and sure enough I could.
Spenser P. | Jan 2020
Brad Rogers my mortgage rep was outstanding
Matthew M. | Dec 2019
Because I got a good deal on my loan rate.
Sharon W. | Dec 2019
Very quick and easy to work with.
Lauren B. | Sep 2019
Throughout this process I felt support and informed. Brad Rogers and Andrew Ortiz were extreme transparent and professional. Both were always responsive and help clarify any questions or concerns that I had, which made the process smooth. Thank you!
Crystal C. | Sept 2019
Second time using Guaranteed Rate. Brad Rogers and his team do excellent work. I’ve already referred one friend to Brad and will continue to refer more. Thanks!
Neil S. | August 2019
Fast, friendly and very efficient. They made it easy....Thank you!!
Kimberly D. | August 2019
Brad Rogers was excellent! He was an utmost professional to work with. He communicated clearly, was extremely thorough and responsive and followed up to make sure all went smoothly. I would highly recommend working with him.
Katherine A | July 2019
Brad Rogers was very helpful and efficient when going through our loan process. Thank you so much!
Stephanie G. | May 2019
Got the Best Rate, and Brad was very helpful throughout the whole process.
Loren P. | April 2019
This was my second transaction with Brad Rogers, and I am Thankful to have had him provide me with these products. Always and the ball and quick to answer questions accurately! Thank You!
Ronald Y. | March 2019
Many thanks to Brad, Mark and Collin who worked together on my loans. They are top notch employees!! Thank you!! -Laura Tomasello
Laura T. | March 2019