Caryn and Brian were amazing to work with. They were always available for questions and did not overwhelm us during the process. As we were researching who to use, every other lender followed up an overwhelming amount of times while Guaranteed Rate did not. They also were able to get us an extremely competitive rate.
Jeffery R. | May 2019
Brian Jessen and team made one of life’s most stressful processes worry-free and seamless from start to finish! Thank you again.
Laurence M. | May 2019
Great rate, and super speedy clear to close. The whole process was very easy!
Andrew R. | May 2019
The whole process was very easy and everybody at Brian's team were very informative, quick and efficient. I can't recommend them highly enough!
Alba G. | May 2019
Brian and his team made getting our mortgage a very smooth and easy process.
Jared S. | March 2019
Brian, Yajaira, and team did an excellent job. The process was smooth, competitive on rate, and quick to close. Thank you!!
David J. | March 2019
Brian was great. Did an excellent job. Good to work with.
Corey T. | March 2019
I was very satisfied with Guaranteed Rate and would recommend them to anyone looking to refinance or buy. Great experience.
Karyn M. | January 2019
Brian and his team were consummate professionals. Working in Learning and Development for a large staffing company and training to Customer Experience, I can honestly say that Guaranteed Rate provides best in class Customer Experience. They were always available to answer any questions or concerns I had- even after hours. Caryn in particular on Brian’s team went above and beyond to help make my first time home buying experience a positive one! She willingly got on multiple three-way calls...
Jennifer C. | February 2019
We had the privilege of working with Brian Jensen and his team, Caryn, Blake and Yajaira. They were incredibly easy to work with. They were extremely diligent, professional and really made what can be a difficult process easy. A special shout out to Caryn who was incredible to work with. Really enjoyed the experience and will recommend to anyone that we know who is looking to purchase a new property.
Brett P. | January 2019
Brian and his team stayed in contact throughout the process, so we knew very clearly what was expected of us and when. The online upload process is pretty straightforward (fast and secure!), but we had a couple of issues that were quickly resolved with a phone call. When we had setbacks with the seller, he and his team still made everything work for us without a lot of effort on our part. Whenever we needed help, we were confident that Brian and his team knew exactly what to do.
Donald W. | December 2018
Brian and his team did a great job for my loan. I give them two thumbs up!
Yavuz G. | January 2019
Brian J and his team at Guaranteed Rate are fantastic. They made the whole process exciting and were in contact daily. They were very quick to explain things and respond to emails, text messages, and phone calls. They make you feel like family. Great job to all. Thanks so much!!
Nicholas P. | October 2018
Brian Jessen and his team at Guaranteed Rate, Inc. are fantastic. They made the whole process exciting and were in contact daily. They were very quick to explain things and respond to emails, text messages, and phone calls. They make you feel like family. Great job to all. Thanks so much!!
Nicholas P. | October 2018
Brian and his team were all 10’s. Extremely responsive and made the process exceptionally easy. In addition to the rates and fees being very competitive. I will be recommending this team to my friends and network.
Steven H., October 2018
Dujam P. | September 2018
Brian and his team were #1; as usual. Special shout out to Cheryl....she is the greatest!!
Timothy M. | October 2018
Brian’s team is exceptional. This was a very quick close and they made it all happen. They were friendly, knowledgeable and all know how to get the job done quickly and efficiently. If I could give them higher ratings I would.
Carrie G. | October 2018
Brian Jessen and his team made this experience so easy and they were so efficient! Second time using Brian--he rocks!
John R. | September 2018
The team was wonderfully helpful throughout the process. They were easy to work with and made the home buying process easier than I imagined!
Jennifer W. | July 2018
Brian and his team were terrific! It was my first time buying a piece of property, but I was taken care of like I was a client for years. My telephone calls were answered, my emails responded to, and most importantly, all of my documents were ready for closing. What is more, Brian and his team were working for me even though closing - making any modifications necessary as a result of any last minute negotiations. I would only recommend Brian and his team.
Joseph N. | September 2018
Brian and his team are absolutely amazing! They made the whole process very fast and easy. I would recommend them to everyone!!
Aneta S. - August | 2018
Brian Jessen and the team from Guaranteed Rate were very helpful. They made the process clear and straightforward.
Gabriel N. | August 2018
The process was easy to do and well explained. Thanks for the support Jason.
Andrew K. | August 2018
Brian Jessen and Team are simply the best.
John D. | July 2018
I would not hesitate to work with Brian Jessen and his team again, and I will recommend them highly. They were professional, and operated with a high sense of urgency. We were out of the country, and they made it easy to work through the loan process. We would not have been able to purchase this property without their commitment to getting us this loan. Cheryl Kussmann was on top of everything and all steps in the process. Blake Field and Yajaira Cruz were a pleasure to work with. They were...
Kathryn G. | July, 2018
Brian Jessen and his team were amazing and helped me through every step of the home buying process. They were able to answer any questions I had and got back to me quickly with everything I needed. I can't speak highly enough of his whole team including Caryn Hlavac, Yajaira Cruz, and Blake Field. I feel like I had the best possible experience getting a loan with them and can't express how satisfied I am. Thank you for making my dream come true!!
Carmen B. - July | 2018
The staff really kept in close contact with us to make sure we submitted all needed documents. They carefully explained what was needed and why. They promptly returned our phone calls also. The closing was very smooth thanks to their attention to detail.
Paul D. | July 2018
Caryn was so reassuring and efficient as was Yajaira. All in all, this was a wonderful experience.
Hannah M. - July | 2018
Brian Jessen, Caryn Hlavac, Blake Field, and Yajaira Cruz were all amazing to work with. They were on top of everything for us and got the loan done and our closing was just over an hour. Will definitely keep recommending Brian and his team and will do more business with them. Thank you.
Patricia W. | June 2018
The Brian Jessen team went above and beyond to facilitate my refinance! They are courteous, professional and above all genuinely care about their clients! The absolute best mortgage team.
Marie C. | June 2018
We've been working the Brian Jessen team for years. They are consummate professionals and great to work with.
John D. | June 2018
Brian Jessen and his team (Caryn Hlavac and Yajaira Cruz) have been extremely professional, easy to contact, very responsive and helpful during my loan process. Thank you!
Irene T. | May 2018
They could not have been better processing with my complicated income stream! Brian, Caryn and the whole team were awesome.........they totally ROCK!
Carolyn D. - May | 2018
Brian Jessen and his team were fantastic to work with! Brian, Caryn, Yajaira and Yakov went above and beyond.
Brooke. C. - June | 2018
We were a non-standard loan and Brian's team at Guaranteed Rate went to bat for us. There was a tremendous amount of documentation required, and they did a great job of informing us as to what was needed. The underwriter was apparently extremely difficult to work with, so we appreciated them bearing the brunt of the process. While it was a difficult submission, at the end of the day they got it done.
Jeffrey M. - May | 2018
Every member of Brian Jessen's team that I communicated with was friendly, knowledgeable, and responsive. I cannot ask for anything more.
George T. - MAY | 2018
Andrew R. | May 2018
Brian Jessen and his team Blake F, Yakiv L, Yajaira C, and Cheryl K., were all great. They answered every question we had and explained it all in easy to understand terms. Everything was done in a timely manner. Thank you.
Chris N. - May | 2018
Thanks so much to Brian Jessen and team for the flawless close. All the time and explanations helped make this process understandable and I had a sense of what to expect. The research and thought that went into my package made it possible to afford my new home. Thanks for making my dream a reality, I love my new home!
Abigail B. | April 2018
We've used Brian Jessen and his team, over the course of the last six years, for two home purchases and two refinances now, and we've loved working with him and his team. We'll happily do it again on the next house or refi, whenever that may be.
Jared P. - Chicago, IL | JUL 2016
Brian and his team made our refinance easy and painless. Great communication with quick and detailed responses every time we had a question. Thank you!
Christopher O. - Skokie, IL | APR 2016
Brian Jensen's team was superb. Caryn Hlavac was excellent.She was patient and cooperative during the entire process.
Shoaib, Yakov and Pilai were very efficient as well. I Will be calling Guaranteed Rate again for my mortgage needs.
Abdul K. - Fishers, IN | APR 2016
Brian got the job done in the 11th hour. Hearing her voice tell me the deal was done relieved a great deal of stress in my life. It was very seamless. Communication was good. Brian and his team had everything they needed, were very organized, and when problems arose, they found solutions. They were as nice as could be. Really first-rate stuff. I would recommend them to anyone.
Jonathan G.– Chicago, IL | Sep. 2015
We are repeat customers for two reasons: l) Brian Jessen, whose experience, knowledge, advice, expertise and friendly professionalism are always valued by us; and 2) the team who help make it all happen. Cheryl Kussman, Yakov Lempert, Blake Field - everyone is friendly, efficient, helpful and willing to go the extra mile to make the process as smooth and seamless as possible. This time around, we were going to a family wedding in the wilds of northern Michigan right at the moment that we...
Daniel C. – Harwood, MD | JULY 2015
Brian Jessen was great! Can't say enough great things about him and his team.
Maxwell S. – Chicago, IL | JULY 2015
Mike Geringer is great to work with and Guaranteed Rate is very professional. Michael Geringer is outstanding!
Michel F. – Glenview, IL | Apr. 2015
Brian Jessen did a fantastic job of answering all of our questions and explaining the process. Excellent rate, great customer service - Brian is a pro!
Daniel S. – Western Springs, IL | Mar. 2015
I truly consider Brian and his team to be an integral part of my team, The Jacobs Group. We are a high producing team in Chicago’s northwest suburbs and we only recommend professionals to our clients, whether they be lenders, attorneys, home inspectors, contractors, etc., who share our commitment to providing stellar customer service and putting the needs of our clients first. Brian also handles loans all over the country and I recently had him work with my son and daughter-in-law in North...
Pam Jacobs, Broker pt. 3
This is because he puts the time in up front and clearly communicates with clients so that expectations are realistic and they are looking at homes in the correct price range. He never encourages clients to borrow more than they should. Brian stays in touch with my clients after their purchase to recommend refinance opportunities they can benefit from.
Pam Jacobs, Broker pt. 2
I have worked with Brian Jessen at Guaranteed Rate for over a decade. During this period Brian has been the lender that I refer exclusively to clients. We have closed hundreds of deals together and I continue to refer him because he is extremely knowledgeable on the vast number of loan products available and always puts my clients’ interests first. He focuses on the buyer’s goals and financial capabilities and recommends what is best for them. He has never been unable to close a loan that he...
Pam Jacobs, Broker pt. 1
Brian was very friendly.
Judith L. -- Buffalo Grove, IL -- 10/10/2014
Brian and his entire staff were beyond excellent! It was a fantastic experience with personalized attention!
Pamela R. -- Glencoe, IL 7/22/2014
Brian and his team did a great job! Brian knows his business very well and his team executes!
Daniel K. -- Granger, IN 7/15/2014
Brian was very professional and worked through any hiccups along the way! I wouldn't go anywhere else for my mortgage!
Joseph V. -- Glen Ellyn, IL 6/9/2014
Brian was extremely helpful, engaged and served as our partner and our guide to make the process as manageable as possible. Truly excellent service.
Alexander M. -- Chicago, IL 5/8/2014
Brian was amazing! He saved me from so much stress! He even showed up to the closing, which was awesome of him! I had an amazing experience using Guaranteed Rate!
John N. -- La Harpe, IL 4/23/2014
"A very persistent and professional Brian Jessen assisted us. He and his team had a willingness to work with us and provide what we wanted after explaining what needed to be done with fallback positions."
Kevin D. -- Chicago, IL. -- 1/2013
"It went great, we were really happy with the service and would definitely give our recommendation to anybody looking for mortgage help. I can't think of anything that could have made the experience better. Keep up the good work."
Brad H. -- Hoffman Estates, IL. -- 4/2013
"The satisfaction I experienced was due to the patience, understanding and people to people contact I had from start to finish. Though there were some difficult times in the process, Guaranteed Rate always listened and responded in a professional, appropriate and timely fashion. Without the ability to respond in these financially challenging times I know my purchase would not have happened.
I do have plans to sell and purchase more real estate and Guaranteed Rate will definitely be my choice...
Roger M. -- South Elgin, IL. -- 6/2013
"I found the team very responsive and helpful throughout the process. The process was very 'smooth' and the team was very professional. Our realtor, who is also a close friend, recommended Guaranteed Rate based on all of her prior experiences."
Brian Z. -- Winnetka, IL. -- 6/2013
"I knew Brian Jessen from a wonderful previous experience. Everyone was on top of things and I felt like I was their only client. In the end they got the job done and exceeded my expectations!"
Jacques K. -- Pleasant Pr. WI. -- 7/2013
"We had a challenging mortgage situation... a jumbo with limited equity. I didn't think it would work out but Brian and Cheryl arranged an 80/5 to get us into a new mortgage at a much better rate while saving me a fortune. It was challenging but they made it happen."
Thomas M. -- Northbrook, IL. -- 7/2013
"Our closing took longer than expected, given certain risks associated with my dossier, yet Guaranteed Rate was able to pull through. I'll direct recommend Brian R Jessen to anyone who needs a home loan. Brian R. Jessen and Cheryl Kussman form an amazing team, and really try to help their clients, while making them feel like partners. My loan officer attended the closing process to show his support; a rare event from loan officers. There were some bumps in the process, but my loan coordinator...
Gaetan A. -- Evanston, IL. -- 7/2013
"Guaranteed Rate is so precise and always there for you. They get everything done, leaving you with little to worry about. The customer service was great, they are very honest and everything went smoothly for me."
Bill D. -- Chicago, IL. -- 7/2013
"Brian and his team were very helpful and professional throughout the entire loan process. Brian and his team went above and beyond to make this lengthy process mortgage process quite pleasant. AAA rating for him and his team. I will use this company again."
Adenola A. -- Bannockburn, IL. -- 8/2013
"I followed Brian Jessen from another bank to Guaranteed Rate. He is always wonderful to work with and he's always able to give me a fair and honest opinion."
Luke S. -- Chicago, IL. -- 8/2013
"It was a good experience. I received a competitive rate and good service. Our real estate agent worked with them both professionally and personally and suggested we talk with them. Due to personal reasons, my process was a little more complicated. Thanks to Brian and Cheryl, it went really great!!
Peter S. -- Sammamish, WA. -- 9/2013
"Brian Jessen and his team are a well-oiled machine. Everything went so smoothly. Our family has used Brian and his team multiple times and they always do an excellent job! We also love the ease of process and the relationship with Brian and Cheryl. Due to personal reasons, my process was a little more complicated but thanks to Brian and Cheryl, it went really great!!
Joseph V. -- Glen Ellyn, IL. -- 9/2013
"Brian was very professional, great in accommodating our schedules and he even attended the closing to make sure everything went smoothly. I have already told many colleagues about my experience and it has peaked their interest. Great team to work with!"
James C. -- Chicago, IL. -- 9/2013
I have referred quite a bit of business to Brian. Sometimes clients have asked for more than one lending referral, and I have provided 1 or 2 other names at the same time. Without exception, Brian is always the first to reach out to my clients and usually within an hour. He has won their business often before others have even made the call.
In the end, Brian/Guaranteed Rate have provided excellent service, competitive rates, communication, and completion of transaction. That is what the...
Lori N.-- Sr Real Estate Consultant--@ Properties
"The flow of information was excellent and they let me know what information I needed to provide at all times to facilitate the process. Once I provided the information, Steve and his group excelled at getting the loan approved quickly. Timely and informative; everything the process needs---I will not use anyone else again. All the documents were there and the process went smoothly. Once again, great service and felt informed throughout. Excellent!"
James N.-- Hillsdale, IL. -- 6/ 2013
"Brian and his team were knowledgeable, friendly and very hands on. They kept us informed of all aspects of the process. It was an easy process with a great loan servicing team that was very accommodating. Thanks guys!"
Michael B. --Chicago, IL -- 5/2013
"Brian has been communicative; keeps me in the loop at all times; is competitive in terms of rates/terms; has been easy for my clients to work with. When there has been a curve ball in the process he is proactive in terms of finding resolution. In this lending environment there can be hiccups, but my clients have ALWAYS made it to the closing table. I have never had a deal fail over lending with Brian. I am entirely confident when I refer clients to Brian."
Lori N.-- Sr Real Estate Consultant--@ Properties
Hey, check out this amazing review from Carol about Brian!
“Guaranteed Rate did a terrific job. They are very professional. Brian Jessen was exceptional and stuck with us throughout the process. He never gave up on us even when the going was tough. I am a client for life!”
Carol C. – Chicago, IL – 6/2013
Hey check out the glowing review from Annegret about Brian!
“I received expert advice concerning the options and products available. Also the communication about required documents and progress was superb! Brian Jessen and his team did an excellent job!”
Annegret H. --Wilmette, IL-- 04/2013
Hey check out the great review from Sabahat about Brian!
“Our experience with Guaranteed Rate has been very positive. The staff was very professional, reliable and helpful. Brian did a great job handling our case and completing it successfully!”
Saabahat M. -- Carpentersville, IL -- 03/2013
Hey check out the amazing review from Barbara about Brian!
“My husband and I just financed/refinanced with Brian Jessen of Guaranteed Rate for the third time in nine years. Always a pleasure to do business with, Brian got us a great rate and ensured the closing went smoothly.Thanks Brian!”
Barbara C. -- Libertyville IL -- 01/2013
Hey check out the incredible review from Jim about Brian!
“We worked with Brian Jessen, who was excellent, in Northbrook,IL. This is our 5th mortgage we have completed with Brian! He is honest, reliable, and cooperative and makes house calls for the closing! We most highly recommend him and his team, especially Mara Munoz!”
Jim S. -- Glencoe, IL -- 01/2013
Hey check out the amazing review from Seth about Brian!
“I really appreciate all of the guidance and flexibility that Brian Jessen provided. He was very outside of the box in the way he looked for multiple solutions. Brian made my loan process easy and simple!”
Seth H. -- Chicago, IL -- 01/2013