What people are saying... What people are saying... Back to profile
because the whole loan process went smooth
James E. - Woburn, MA | May 2021
Amazing customer service and always extremely responsive
Stephen U. - Wrentham, MA | May 2021
They help me through the whole process, I was happy with their service
Allen C. - Revere, MA | Apr 2021
the professional help by everyone
Allen C. - Revere, MA | Apr 2021
Excellent customer service
Teresa P. - Peabody, MA | Apr 2021
The process was efficient and easy, and all the employees we dealt with were professional and extremely courteous.
Paul M. | Mar 2021
Guaranteed Rate is great to work with. I bought my home with them and refinanced with them.They keep you updated throughout the whole process. The team that is working with you is constantly helping the process run smooth. Brian Tobin was my loan coordinator both times and he answered any questions I had throughout the whole process. I would highly recommend Working with Brian, he is very knowledgeable, great to work with and easy to talk to.
Lee C. | Feb 2021
Always a pleasure to work with them, especially Brian. He’s always very responsive and helpful.
Michelle L. | Aug 2020
Brian Tobin and the ease of technology.
Patrick J. | Feb 2021
Everybody worked as a team and made sure the process went without complications.
Laura P. | Aug 2020
The process was straight forward and painless
Alexander W. | Dec 2020
Brian and Ryan were very responsive and explained everything in great detail.
Kevin O. | Aug 2020
They make it very easy to work with
Carmine M. | Dec 2020
I have had Brian Tobin do approximately 5 loans or so for me with guaranteed Rate and every experience has been far and above better than others I’ve used in the past. I have and will continue to recommend Brian and guaranteed Rate to anyone looking for a home loan.
David R. | Aug 2020
This is now the fifth time I have worked with Brian and his team at Guaranteed Rate and they provide great customer service and make the entire process very easy.
Thomas C. | Sep 2020
Because this is my second time using Brian Tobin and Guaranteed Rate and everything went smooth and no problems. He is fantastic.
Judah B. | Dec 2020
Everything was speedy and done efficiently online.
Kerry M. | Aug 2020
Great communication and support throughout the process.
Emilio A. | Sep 2020
They were very helpful and very patient.
James S. | Dec 2020
Great team that made the mortgage process simple and fast!
Gaetano F. | Aug 2020
Brian Tobin and his team are VERY efficient, and make the process of refinancing easy.
Kathryn S. | Sep 2020
The people that work there were so helpful 1. Brian Tobin 2. Ashley Cote 3. Ryan Enman They help me with everything I needed. I thank them for making it suck a smooth closing.
Joseph P. | Nov 2020
Made process easy and quick!
Christopher C. | Aug 2020
The team went the extra mile for my unusual situation.
Guy A. | Sep 2020
Brian Tobin and the team were excellent. They moved fast, kept me informed and got me a great rate. Brian always took the time to answer my questions.
Marlo R. | Nov 2020
Brian Tobin was great to work with!
Jonathan S. | Jan 2021
Working with Brian and his team made a seemingly complicated process feel smooth and easy.
Jeffrey W. | Aug 2020
Everyone was fantastic. Hard working and diligent.
Kevin O. | Sep 2020
Brian is alway great to work with
Daniel W. | Oct 2020
The team was Great and your Representative Brian Tobin was Excellent
Jonathan W. | Nov 2020
Brian Tobin came highly recommended
William S. | Jan 2021
Brian Tobin is very easy to work with and extremely responsive. Also, I like the automation for the document uploading.
Joseph C. | Jul 2020
Brian Tobin and his Team have always been courteous and professional each time I have approached them for a mortgage. They gave impartial advise cautioning me when they felt it wasn’t a good time and encouraging me when the time was right.
Bindu T. | Jul 2020
Professional, knowledgeable, quick to respond and very easy to work with
Elizabeth H. | Jun 2020
They were very good to work with.
Salvatore F. | Jul 2020
I’ve refinanced through guaranteed rate 3-4 times now. Each time, the process is easy, thorough and quick. Everyone I’ve worked with has been friendly and has taken my best interest at heart.
Erin R. | Jun 2020
The LO, Brian Tobin, was excellent. It was a smooth process.
Andrew D. | Jun 2020
They were very helpful throughout the entire process of purchasing my home.
Gunnar M. | May 2020
Because everything went smoothly and I was kept well informed and updated
Cherie D. | May 2020
Brian Tobin is the best in the business.
Timothy S. | May 2020
Ease of use. Multiple time client. Same every time
Michael M. | Apr 2020
Customer satisfaction and great communication
Teresa P. | Apr 2020
Brian Tobin went above and beyond. He answered every question or concern we had...no matter how stupid or how repetitive. His customer service is perfection.
Ilde B. | Apr 2020
They are very willing to help.
Michaela K. | Apr 2020
Brian made the whole process very easy. He was very responsive and made himself very available.
Christopher W. | Mar 2020
No issues, everything ran smoothly and on time.
Jaclyn T. | Mar 2020
The team was quick and responsive
Eric P. | Feb 2020
Brian Tobin and his team were efficient, responsive, and great to work with.
Thomas C. | Feb 2020
Brian Tobin and colleagues made our experience extremely pleasant. The process could not have been easier.
Brian G. | Jan 2020
Brian Tobin and his team are truly amazing. Especially Brian he makes it so easy.
Jill G. | Dec 2019
It was simple and very nice people
Susan P. | Dec 2019
Brian Tobin was kind, courteous, professional and efficient through your the whole process. He had excellent colleagues who were also thorough and supportive.
Bindu T. | Dec 2019
Loan officer Brian Tobin makes things easy and fast.
Laura P. | Dec 2019
It was easy and exactly what we wanted.
Francine C. | Dec 2019
Brian Tobin was the best to help me get through the process
Hind B. | Oct 2019
Very responsive. Answered every question promptly and walked us through the whole process.
Grace V. | Oct 2019
Throughout the home buying process, each employee from Guaranteed Rate that my family and I worked with, was so helpful and dedicated! They offered guidance and education, as well as, support. Thank you!
Brandon L. | Oct 2019
the process was easy and Brian was super helpful
Tina P. | Sep 2019
Brian was great he got my loan approved in record time.. My closing attorney was very impressed as well.
John H. | Aug 2019
Brian was outstanding. This is the second time that I have worked with him, and after doing so, I can't imagine working with anyone else again.
Peter C. | June 2019
Brian was a pleasure to work with and extremely prompt with his communication.
Brian C. | June 2019
Our loan officer Brian Tobin made this process so easy and painless. I have heard from other people that the process of buying a home is a nightmare. Brian answered any questions I had and his response time was within minutes. I highly recommend using Guaranteed Rate and if you are luck enough to work with Brian you are in THE BEST hands.
Lee C. | June 2019
Brian and all of his colleagues made it very easy for us to get through this process. They always provided us with a prompt and detailed response to any questions we had. We will be highly recommending Brian and guaranteed rate to any others that will be looking to obtain mortgage loans.
Olivia Z. | June 2019
The loan officer that I dealt with made the process uncomplicated. The stress associated with buying property can be all consuming, however the loan officer walked me through each and every step, answered all my questions and made me feel at ease. It was a pleasure doing business with such a professional group and I'm sure I will recommend to anyone who is buying!
Catherine D. | May 2019
Brian Tobin is great to work with. He made the process simple and easy, very knowledgeable and honest. I will always use and recommend to family and friends.
Samir S. | May 2019
Great team, they worked with me until everything was done, guided me all the way through. Definitely recommend it!
Randy P. | April 2019
I was frustrated that a form that was required for the loan wasn’t requested until relatively late in the game but in the end Brian made it all happen smoothly. Very grateful for the team I worked with. Would definitely recommend to a friend.
Brandy M. | November 2018
Brian Tobin and Ryan Enman were great at handling my loan. They were responsive throughout the process and consistently provided a calming presence during a stressful time. They did great work and we would love to work with them again someday.
Thomas C. | April 2019
The broker also said Guaranteed Rate was the best she's ever worked with and will recommend from now on!
Megan C. | December 2018
Always pleasure working with Brian! Very professional and I receive my answer within a second.
Khalid C. | November 2018
Brian and his team Ryan and Beth were amazing and very helpful every step of the way!!! This is the second time we’ve used them and definitely not the last!!
Michael M. | October 2018
I've used Guaranteed Rate several times in the past for mortgages and refinancing and its always been a pleasure working with your company.
Salvy D. - October | 2018
Complicated first time home buying situation was handled very well by Brian Tobin and his team. They went above and beyond to secure my loan and insure closing went smoothly. Very professional and responsive team.
Scott S. | August, 2018
I strongly appreciate the service and the quick response from the team, especially Brian Tobin.
Ziad A. - August | 2018
Really enjoyed working with Brian Tobin, he did a great job. Expectations were set honestly and correctly and he delivered on his promises. I was more than a little bit frustrated with all the last minute hoops I had to jump through because of stuff that came out of underwriting at the last possible minute. In my opinion this is a process problem and is not Brian's fault so hopefully we are not going to ding Brian for stuff that he had no control over. Mark Beckley
Mark B. | May 2018
My second time and I simple love work with you guys. Thank you so much.
Rute A. | June 2018
To be approved for a house, so stressful. But Brian made everything easy! He is the best. The whole staff helped me with everything. Thank you all!
Naima T. | May 2018
Brian Tobin is the best!
Brian and Sara were incredibly helpful. They were very efficient, friendly, and answered all of our questions very quickly. We could not have been happier! Thanks so much!
Ariel C. - Dorchester, MA | Dec. 2015
Brian Tobin did an excellent job taking care of us throughout the entire process - very professional, pro-active, reactive and an advocate for us. The entire process was seamless and well coordinated
Carroll S. – Plymouth, MA | Apr. 2015
Brian Tobin and his staff are fabulous
Paige L. -- Stoneham, MA. 9/30/2014
Brian Tobin answered my emails really fast and was really helpful.
Sandro H. – Malden, MA | Apr. 2015
Brian Tobin was awesome! I will definitely recommend him!
Jennifer N. -- West Roxbury, MA 7/21/2014
Brian Tobin is the only loan officer I ever would work with. Brian and his team make this a very simple process. His experience, responsiveness and work ethic are second to none!
Kevin W. – Medford, MA | Feb. 2015
Brian Tobin went the extra mile! He answered my hundreds of questions in a timely manner. Brian really knows the loan products well. Without Brian's guidance and support, I truly believe that I would not have had the confidence I needed to move forward with the purchase of my first home!
Alexander R. -- North Quincy, MA 6/24/2014
"Guaranteed Rate was recommended to me by a trusted advisor. The team I was working with was amazing. I had a circumstance change due to the recent hurricane and the team responded and showed a flexibility and willingness to work with me and get the process completed. Brian Tobin and his team were Fantastic!"
Thomas D. -- Stoneham, MA. -- 12/2012
"Brian Tobin was extremely helpful and very knowledgable, a pleasure to deal with!"
Stephen P. -- Reading, MA. -- 12/2012
"I was very happy with the customer service that I received throughout this process. I'm very happy with my experience and would recommend Guaranteed Rate to anyone looking for mortgage information."
James C. -- Pembroke, NH -- 12/2012
"Everything was perfect. Brian made it all seem so easy and painless with his quick response to any and all of my concerns and questions."
Giulio B. -- Medford, MA. -- 1/2013
"From start to finish the process was smooth, professional, friendly and the customer service was superb. Brian Tobin and the rest of the staff were beyond helpful and secured a rate that was better than I anticipated."
Jay M. -- Lowell, MA. -- 1/2013
"Brian Tobin and Bill KEating were fantastic, professional, thorough and courteous in all our interactions."
Ronald D -- Medford, MA. -- 3/2013
"Brian Tobin is a professional mortgage officer and it showed during the process with honest information, quick response to any questions we had, understanding of customer's needs, quick turn around and closing. It was great!"
Yelena G. -- Marblehead, MA. -- 6/2013
"Brian Tobin was fantastic and we have already recommended him to a close friend."
Tamara C. -- Reading, MA. -- 6/2013
"Brian and his staff were amazing. They were on top of collecting all pertinent information and replied to emails or calls in a timely fashion. The staff was a pleasure to work with and kept the process quick and easy. This was one of the smoothest purchases I've made, no hiccups along the way!"
Mark C. -- Dracut, MI. -- 7/2013
"The process with Guaranteed Rate was swift with no delays, there were several people I could contact in the event I needed to talk to someone ASAP. Brian was recommended by my real estate agent as I began the process of looking for a house. Application and Approval Process was great, went smoothly and there were no delays. Excellent work Brian!"
Brendan M. -- Braintree, MA. -- 9/2013
Hey, check out this amazing review from Patricia about Brian! “I am completely satisfied with my refinancing experience. Brian Tobin was professional and kept me updated through each stage of the process. He took the time to explain things to me and answer all my questions. In the end, I received a better loan than I expected! Thank you, Brian and Guaranteed Rate!”
Patricia P. – Pembroke, MA – 4/2013
Everything was fantastic. The process was very easy because everything that was needed was outlined up front. Brian Tobin and Sara Huff were very knowledgeable and responsive when I did have a few questions. The appraisal was scheduled quickly as was the closing. Everyone I dealt with was terrific. I was pleasantly surprised at how efficiently every aspect of the process was completed.
Rose H. South Boston, MA 2/2012
Everything went very smoothly - no problems. Brian Tobin and Sara Huff were both great and handled everything in a very professional manner. (I) would and already have recommended Brian Tobin and Guarantee Rate
Ryan D. - Reading, MA 12/2011