What people are saying... What people are saying... Back to profile
Bryan Brown and his team were great to work with. The process from beginning to end was very well explained and everything went exactly as described.
Joshua D. - Berlin, MA | Apr 2022
Great service, start to finish. Very knowledgeable about the process and explained it all in easy to understand terms.
Matthew B. - South Hadley, MA | Apr 2022
Very smooth no stress process
Vitor P. - Marlborough, MA | Mar 2022
They were wonderful to work with - thank you!
Amanda H. - Cambridge, MA | Mar 2022
looking back the loan process was very easy and there was a lot of support when needed
John O. - East Falmouth, MA | Mar 2022
The people I worked with were great and made the entire process very easy.
Jeremy B. - Rindge, NH | Feb 2022
easy to work with, fast and reliable services
Joshua B. - Southborough, MA | Jan 2022
They did my original mortgage so had them do my re-fi.
Lisa B. - Ludlow, MA | Jan 2022
We got the best rate that we saw from any lender and the team was easy to work with.
Elisha B. - Boston, MA | Jan 2022
Guaranteed Rate was able to process my loan quickly and all personnel I dealt with were professional and polite. The closing of my condo was scheduled with very little warning. Guaranteed Rate was able to put everything together quickly to close the deal.
Mark B. - Mashpee, MA | Dec 2021
Great to work with, Clear and responsive communication
Tiffani S. - Ashburnham, MA | Dec 2021
Great communication, very organized, and made what could have been an overwhelming experience, a very easy, smooth, and positive experience!!
Carey W. - Framingham, MA | Dec 2021
Super helpful throughout the entire process
Kaitlin F. - Hudson, MA | Dec 2021
Good experience. A bit pricey but no complaints with the service.
Jennifer C. - Yarmouth, MA | Dec 2021
The process is streamlined. Everyone we worked with was friendly, informative and responsive.
Jennifer H. - Framingham, MA | Dec 2021
Bryan Brown and his team were great to deal with.
Ryan M. - Leominster, MA | Dec 2021
Good work, fast, able to keep pace with todays market
Ginard A. - Grafton, MA | Nov 2021
Excellent customer service. Quickly responds to follow-up questions. Accuracy with information gathered and shared.
Pauline P. - Fitchburg, MA | Nov 2021
The refi process was very smooth and everyone was very helpful and efficient.
Maureen M. - Hopkinton, MA | Oct 2021
This is my third time using them all. They're efficient, kind, and know the space very well.
Steven H. - Sharon, MA | Sep 2021
I had a solid and positive experience with everyone I dealt with.
Clifford C. - Framingham, MA | Sep 2021
great service and a quick refi
Elizabeth S. - Scituate, MA | Sep 2021
Bryan and his team have never let me down.
Thomas D. - Leominster, MA | Sep 2021
This is our second time using guaranteed rate, Bryan’s team is amazing to work with and they made the refinancing process so easy!
Jessica G. - Milford, MA | Sep 2021
Very easy to deal with and walked me through the process step by step
Beth C. - Marlborough, MA | Sep 2021
Bryan and his team very helpful and responsive
Paul L. - Plainville, MA | Sep 2021
Friendly, helpful, informative, looking out for my best interests.
Graham L. - Marlborough, MA | Aug 2021
I was referred to guarantee rate by friends and could not be happier
Lynn M. - Franklin, MA | Aug 2021
Because everything moved beautifully and efficiently and the service was polite and helpful.
Samantha H. - Beverly, MA | Aug 2021
Easy process with great customer service and thorough communication throughout the process.
Daniel S. - Hopkinton, MA | Aug 2021
Everyone has been very helpful.
Evan R. - Westborough, MA | Aug 2021
They are great people. Very helpful.
Nancy C. - Natick, MA | Jul 2021
They were very helpful and quick to response.
Marizelle M. - Mendon, MA | Jul 2021
Bryan Brown and his team did a fantastic job helping us through our first mortgage. They were always available and responsive to our questions and kept us informed throughout the process.
Brett D. - Framingham, MA | Jul 2021
fast response and communication all along the way. Easy to email Rachel and get a status update. I also like the electronic signatures
Mark F. - Marlborough, MA | Jul 2021
Bryan and team were top notch.
Andre R. - Ashland, MA | Jul 2021
Proactive & customer focused. Helped me to handle some delays effectively.
Graham B. - Arlington, MA | Jun 2021
Experienced personnel, highly technical and secure document exchange interface, prompt service, excellent rates, reasonable cost
Edward K. - Watertown, MA | Jun 2021
The service was fast and easy with no issues.
Orlando C. - Hopkinton, MA | Jun 2021
Love working with Bryan Brown
Matthew A. - Southborough, MA | Jun 2021
Great service all-around and easy to work with.
Jared G. - Boston, MA | Jun 2021
Clear communication, friendly and helpful staff
Christopher T. - Allston, MA | Jun 2021
Very professional, courteous and the process was very easy to follow and complete.
Alexis R. - Framingham, MA | May 2021
Great responsiveness, friendly, helpful
Beth A. - Natick, MA | May 2021
good service and a fair rate
Jackson S. - Vero Beach, FL | May 2021
I was happy with my loan officer, John Faria. I also really liked the ease of submitting documents through your online portal. Very user friendly.
Alan S. - Norwood, MA | May 2021
Great communication, simple process.
David C. - Holliston, MA | May 2021
Good rate. Easy to work with. Took longer to close than I expected but I understand the underwriters are handling high volume.
Ryan F. - Westborough, MA | Apr 2021
very attentive, great rates, walked me through the entire process. Very professional
Francis D. - Hopkinton, MA | May 2021
The team was great and everything went smoothly. Also, Brian was very responsive in getting back to me whenever I texted or left a voicemail.
Michael B. - Shrewsbury, MA | Apr 2021
Bryan Brown and his team were extremely helpful and responsive.
John R. - Milford, MA | Apr 2021
Everything was smooth and flawless. They were clear with the documents and due dates.
Richard P. - Hopkinton, MA | Apr 2021
Highly responsive, kept the process moving as quickly as possible.
Jared P. | Mar 2021
Overall, the service was very good.
Francine H. - Mansfield, MA | Apr 2021
Personal touch. Great rate
John O. | Mar 2021
Very good service all around
Suzanne G. | Mar 2021
My team was superb. I requested a fast closing and they obliged. Wonderful seamless easy experience.
Molly H. | Mar 2021
Streamlined processing and timely communication.
Venu Durga Prasad K. | Mar 2021
Great experience, fast & easy interactions
Brian T. | Mar 2021
We had a very abbreviated closing timeline and the team was very efficient and prompt, answering all of our questions clearly.
Ashley M. | Mar 2021
Great customer service. Happy that so much was done online.
Mark C. | Jan 2021
Thomas Babigian was the key to making a successful close timing and working through issues. He is a rock star.
Adam C. | Feb 2021
Very Professional, made you feel like they cared about you. Follow up was awesome Whole team was awesome
Michael P. | Jan 2021
Service and ease of process!
Arthur H. | Jan 2021
Excellent communication and service and rates.
Kenneth S. | Oct 2020
Great communication all the way.
james C. | Jan 2021
They were quick and easy to work with
Nicole F. | Oct 2020
I thought John and Sue Rocky did a fantastic job guiding me through this whole process
Timothy A. | Jan 2021
The team at Guaranteed Rate were easy to work with and very helpful.
Patrick A. | Jan 2021
They had the best rates, great service and were very helpful when questions arose.
Lynn W. | Nov 2020
Excellent customer service
Peter C. | Dec 2020
Guaranteed Rate was extremely helpful, and very responsive whenever I needed anything!
Lindsay B. | Aug 2020
Very helpful and understood the steps every step of the way as a first time home buyer.
Megan C. | Sep 2020
I had a great experience. Responsive and helpful
Emily M. | Oct 2020
Fast and efficient service
Ebony Q. | Nov 2020
Superb customer focused service
Marian K. | Dec 2020
Excellent service and communication throughout the process.
Arthur J. | Aug 2020
Bryan and his team did a wonderful job on my 1st time home purchase.
Jose S. | Sep 2020
Outstanding service all around
Craig R. | Oct 2020
They were very responsive and made my involvement as easy as possible. The only reason it wasn't a 10 was because it was a bit confusing that several people contacted me during the process, whereas I would have preferred one or two people/contacts - but everyone was responsive.
Michael K. | Nov 2020
Bryan and his team are great. I am a repeat customer of his.
Francesco F. | Dec 2020
Very accommodating with my schedule
Maria S. | Jan 2021
My first experience with Guaranteed Rate was exceptional
Karen W. | Aug 2020
They have a great staff that walks you through everything.
Lisa B. | Sep 2020
Great communication from the team and easy process with the vault docs.
James V. | Oct 2020
Easy to work with and got it done in an extremely tight timeline
Kenneth L. | Nov 2020
Always so receptive and helpful!
Jennifer D. | Dec 2020
The staff were timely, professional, and organized.
Jonathan N. | Jan 2021
Quality communication and empathetic staff
Brian R. | Aug 2020
Responsive, easy to complete refinancing process
Timothy D. | Sep 2020
The ease with which the whole process went- super smooth, easy to understand the various steps, and I was well informed along the way.
Maria D. | Oct 2020
great service, friendly people
Charles D. | Nov 2020
The entire process from beginning to end was transparent and simple. The team answered all of our questions and made us feel confident in the process.
Scott H. | Dec 2020
Extremely smooth process start to finish!!
Adam J. | Jan 2021
Everything went smoothly from start to finish
Michael A. | Aug 2020
Great service, easy process, good products
Michael B. | Sep 2020
Great experience with the loan team.
Darryl L. | Nov 2020
The people are friendly and helpful, and the process is extremely efficient and simple!
Heather O. | Dec 2020
Fast, easy and painless with great interest rate
Christopher B. | Jan 2021
Friendly people to work with
Geoffrey B. | Jul 2020
I already have recommended Guaranteed Rate. We got our mortgage thru GR and have now done two refis.
Rachel S. | Jun 2020
Customer service was very responsive and the online system was easy.
Kimberly B. | Jun 2020
everyone was very proficient and available to answer my questions in a timely manner
PATRICIA C. | Jun 2020
Easy process and good website!
Bradley D. | Jun 2020
They were proactive reaching out to me so that I could take advantage of current lower rates.
Kevin M. | May 2020
Bryan and his team were incredibly helpful during the COVID19 pandemic. This was a very stressful time to try to buy a house and his team pulled everything together to get my family the house we wanted. Their efforts are very much appreciated!!
Jeffrey S. | May 2020
Great service from start to finish
Jenna B. | May 2020
They were efficient and able to fully explain the process while setting proper expectations.
Jillian S. | May 2020
Overall easy to work with, but did feel like we were constantly being passed from one person to the next when going through the various stages. It’s also a bit frustrating to not understand actual final numbers until day of closing.
Jared F. | May 2020
The cimpany cared about my needs and want
sandra i. | May 2020
Bryan Brown and Andres Benitez teams are the best
AUGUSTO M. | May 2020
The team was very easy to work with and my closing was done in a prompt and efficient manner. The score would have been a 10 other than the fact that we e-signed documents ahead of closing that I was then asked to sign again in person.
Mason G. | May 2020
Very easy process from start to finish.
Lynne D. | Apr 2020
GR staff were knowledgeable, communicative and pleasant to work with.
Itala K. | Apr 2020
Quick and easy loan process with great customer service.
Christopher S. | Apr 2020
The entire process was simple and they walk you through. The level of detail is second to none.
William F. | Apr 2020
Great service from Bryan and his team
Timothy W. | Mar 2020
Ease of application process, high level of communication
Brendan G. | Mar 2020
They did an exceptional job in the loan process.
Elvia C. | Feb 2020
Everyone involved treated me with kindness, explained the process, always called me even to just give an update.
Janice T. | Feb 2020
Accessibility, very clear & helpful throughout the whole process
Cassinda S. | Jan 2020
Fantastic service - Rates and relationship
Alyson C. | Jan 2020
Very professional, accommodating, and came to me to close the loan.
A. Kevin S. | Jan 2020
The process beat my expectations which can be lofty
Matthew M. | Dec 2019
They provided the most stress free process!
Shannon H. | Dec 2019
Worked very well with everyone involved and ensured I understood the process.
Richard G. | Oct 2019
Great services, low rates, and easy to follow the process
Gregory T. | Dec 2019
Everything went very smoothly.
Sheryl A. | Sep 2019
Bryan Brown, Mike Hamwey, and the rest of their Guaranteed Rate team were fantastic to work with. They were always responsive, anticipated our questions before we had them, and made the mortgage process as smooth and stress-free as it could be. Guaranteed Rate got us a lower rate than we thought possible. In fact, with only a point-and-an-eighth payment we got the lowest rate our realtor had ever seen. Bryan and Guaranteed Rate also offered a closing date two weeks earlier than the national credit union we were also considering could offer. We couldn't have asked for a better lender experience!
Sarah L. | August 2019
Great team. All very knowledgeable and helpful!
Jesse M. | Aug 2019
Bryan Brown and the rest of the team were amazing. They made the process so smooth and easy to understand which was very important to me as a first time home buyer. They were always available to answer questions and clearly outlined next steps for me. I greatly appreciate the support I received.
Kristy G. | Aug 2019
A 'shout out' to Bryan Brown and his team who guided me through this process brilliantly. Totally kept me on track with what was needed and when. DocuSign is an incredibly helpful tool with this process. Thanks.
Keiron T. | July 2019
Bryan and team were fantastic throughout the entire process. It really could not have gone better. Thanks to everyone who helped us get our first house! We will highly recommend them to anyone who needs a home loan.
Christopher C. | June 2019
Bryan and his team were efficient and timely in completing our loan. Their communication was above the crowd and lead us to close our loan ahead of schedule. We would have no issue recommending Bryan and his team to a close friend looking for a loan.
Brendan G. | April 2019
Chris looked out for us from the beginning, highlighted by directing us to Guaranteed Rate prior to his joining the company due to their meticulous preparation and making sure everything closed when it was supposed to. Everyone on the team has a designated role and function in the process made it feel like there were no cracks for any details to fall through. The flow of communication was really good, sometimes a bit heavy/frequent, but that helped make sure we didn't miss anything on our end. Thanks to everyone for being so forthright throughout!
Daniel N. | January 2019
Bryan Brown and his team were exceptional! They made the process a breeze!
Samuel C. | December 2018
The whole process was the smoothest transaction I’ve ever had while buying a new home! Absolutely excellent service!
Lester H. | December 2018
I am so pleased with Bryan Brown and his team. Excellent service and highly recommended!
Barbara S. | November 2018
Super quick turnarounds, a competitive rate, low closing costs, and electronic submission/signing of documents made Guaranteed Rate a great option.
Timothy L. | November 2018
Bryan Brown was fantastic to work with - we would highly recommend him!
Amy D. | July 2018
This is my second time doing business with Bryan Brown and he continues to impress me. I had full faith and confidence in Bryan the entire time. I felt at ease and he was dry helpful with explaining every step of the process. We hit some rough patches at the end and you would’ve never known it!! Thank you ever so much!!
Dolores D. | July 2018
I’ve refinanced, bought and sold numerous properties having the fortunate experience of a generally smooth process on all transactions. Bryan and his team at guaranteed Rate had one of the best processes I’ve experienced. From start to finish, we were informed and he was always available to us, even once while on vacation. I’d highly recommend Guaranteed Rate to anyone.
Shaheer M. | June 2018
Bryan and team were fantastic!
Jason N. | May 2018
Second time around with you guys, just as delightful as the first time. Keep it up.
Joshua B. | May 2018
Bryan Brown and his team was phenomenal. I couldn't ask for a better loan officer and his team was always on their game. I give Bryan and his team the highest marks. When you entrust the largest financial purchase in your personal life to a mortgage company and specifically with Bryan, it is priceless to know you are in great hands and he is always looking out for your best interest. I consistently recommend Bryan and Guaranteed Rate to any/all that are in the market.
Bryan and his team were exceptional -- diligent, engaged, and responsive. Through every challenge and hiccup they were for us. I cannot imagine a better experience than the one Bryan and his team gave us. GREAT JOB!
Jen and I would like to extend an enormous thank you to the entire team for helping us with the purchase of our first home. Bryan, thank you for all your team's work in putting together the mortgage, and through the extensive documentation collection process. I appreciated your updates and walking me through the loan application process. Hillery, Monica, it was a pleasure working with you and it was great to finally meet you today. Cecilya, we can't thank you enough for guiding us through the entire home buying experience and putting this team together. We couldn't of done it without you. Let us know if we missed anything and we'll be happy to provide
Dave and Jen K.
We could not have asked for a better experience dealing with this process for the first time. Bryan and his team were exceedingly helpful in getting us set up with our new home. Thank you for your help and services!
Every person I worked with was so patient and kind. There was lots of communication, and Bryan took the time to understand my situation and needs. Thank you!
Amy H. 1/26/2016
Bryan, We would like to thank you for your help, your patience, knowledge and guidance in the process of obtaining the mortgage. We will definitely recommend you to anyone looking for a mortgage in the future.
Natalya & Leo Y.
Bryan and his team was very helpful and advise during the process.
Luis F. – Stoneham, MA | Sep. 2015
Everyone was professional and prompt when addressing any issues or requests. Everything was explained in detail and there were no surprises at closing.
Jean V. – Plymouth, MA | Feb. 2015
Brian did a great job explaining things to me, and unlike my previous loan experiences, things went as I was told they would go, no surprises at all!
Lynne M. -- Glencoe, IL. | Nov.2014
Bryan was great Very responsive and always willing to answer all of my questions!
Crystal L. -- 9/18/2014
Bryan came highly recommended by a good friend. Bryan's expertise & reassurance was both helpful & comforting as this was our 1st purchase. Bryan's attentiveness & patience was beyond expected. He was quick to respond to emails & returning calls. We closed in 31 days, which Bryan admitted was aggressive given our situation but was honest when he said he could deliver on time. Sure enough, we closed on time & without issue. Both our attorney & Realtor stated on numerous occasions how professional, prompt & thorough Bryan was from start to finish. I recommend Bryan to anyone for mortgage needs!
Bryan was great! He answered all of my questions promptly!
Srividya G. -- Mansfield, MA 6/26/2014
Bryan was exceptional, he explained everything from beginning to end and kept me up to date on everything and went above and beyond to help me out to get everything situated. Guaranteed Rate has exceptional service and I was nervous at first about going through it all and Bryan and his team made me feel at ease.
Stella -- Worcester, MA 4/12/2014
“Bryan Brown was great to work with, he was attentive without being overbearing. I will recommend Bryan Brown and his staff because it was a pleasure working with all of them. Their attention to detail and ability to explain each step throughout the process was a blessing.”
Darin D. -- Canton, MA. -- 2/2013
"We thought the process was cumbersome and took a very long time but I was happy with the results of the re-finance. We were happy with the service albeit it seemed a little cumbersome. We have already told some people about your services."
Richard T. -- Plymouth, MA. -- 3/2013
"Pain-free process and excellent service from Bryan Brown and his colleagues!"
Matthew M. -- Waltham, MA. -- 2/2013
“Everyone was wonderful and very helpful! Thanks so much for everything.”
Nancy C. -- Fayville, MA. -- 3/2013
"We are happy with rate received, and really liked that lawyer came to our house for closing. All of my questions answered quickly by a very knowledgeable team."
William S. -- Westborough, MA. -- 5/2013
"Bryan and his team were great to deal with they found the perfect loan program for us! Bryan was able to walk us through the entire process and answer all of my questions. The attention to detail made this a pleasant experience, we never had to worry about anything every step of the way. Guaranteed Rate had the best loan program for us!"
James K. -- Waltham, MA. -- 6/2013
"I thought Bryan and his team did a stellar job. The only hiccups we had were with a 2nd lender. The Guaranteed Rate team was fantastic. Customer service, the team was great. Bryan is a true professional. No issues with closing. so I would rate Guaranteed Rate a 5. Brian and team were always available or responded back to me quickly."
Geoffrey B. -- Brighton, MA. -- 7/2013
"Bryan and his team were very good and they were very responsive to my questions. Bryan certainly seemed like he was doing what he could to speed things along but in the end it did take a little while."
Stephen H. -- Jamaica Plain, MA. -- 8/2013
"Great no major issues, my closing date got moved up and the was a little panic at the end but it all worked out."
Anthony D. -- Framingham, MA. -- 8/2013
"It was great but that is to be expected, when everything was explained well, the closing costs were dead on , a really great rate, and it went faster and easier than I thought it would be! Bryan was a pleasure to work with, very responsive, never waited on a phone call or email, explained things in a way that made sense, felt like I was his only client."
Nicholas C. -- Somerville, MA. -- 8/2013
"Bryan and the team were outstanding through the whole refinance process. I will highly recommend them to all my family and friends with future purchase or refinance of their homes."
John M. -- Worcester, MA. -- 8/2013
"I had never heard of Bryan or Guaranteed Rate, but I was recommended by my realtor, who has worked with them frequently and whose views I trust. I found Bryan and his team to be friendly, professional, courteous, efficient, and competent, forthcoming, and would recommend them to others. The up front information about the process, and who the various team members were who would handle each part, was good. It made me think I knew what to expect all the way through, which turned out to be mostly true. Everyone was very gracious and answered questions clearly and promptly."
Marilyn P. -- Norwood, MA. -- 5/2013
"Bryan was very easy to deal with and made my mortgage an easy and seamless process. He was always available to answer calls, was very knowledgeable about the whole process and he was able to secure a good rate for me. I would recommend and keep him in mind for my next home purchase."
Anthony M. -- Worcester, MA. -- 9/2013
“My husband and I were very pleased with our experience with Bryan Brown and Guaranteed Rate. A trusted friend recommended him to us when we started to consider refinancing. With Bryan Brown and his team, I felt well-informed and well-attended to. I would highly recommend them to all folks who are looking to refinance!”
Melissa D. – Natick, MA – 8/2013
Hey, check out this amazing review from Betty about Bryan! “I cannot thank Bryan Brown and all those who worked so hard to close my loan in a timely manner. They were efficient and professional and kept me informed along the way. I felt very much at ease with this transaction. I would highly recommend contacting Bryan Brown if you ever need a mortgage. He will certainly make it work for you. Thank you again!”
Betty S. – Framingham, MA – 5/2013
"Bryan Brown and his support staff were very professional and responsive. My wife and I had a very positive experience and would feel very comfortable making a recommendation. We have worked with Bryan Brown in the past and trust him."
Matthew D. -- Atkinson, NH -- 12/2012
Bryan Brown and his team did tremendous work. He was always available and gave clear and in depth explaination of terms and options.
Jason S. - Lynnfield, MA 7/2012
I was very happy with the service that I received from Bryan Brown. I asked Bryan a lot of questions, and he always responded to me very promptly. He has great customer service and was very informative and helpful throughout the entire process of obtaining my mortgage. I will definitely point people in your direction if I find people who are looking for a mortgage/refi. Keith
I've had the pleasure of working with Bryan Brown for quite some time now in various capacities and I hope that relationship continues for many years to come. It's comforting to know that I can have my clients contact him for all of their mortgage needs and they will be well taken care of. I highly recommend that anyone looking to secure a mortgage, refinance an existing loan, or to obtain the most up to date mortgage information, contact Bryan and his team and I'm sure you'll begin referring them to the people you know and trust as well!
Hi Bryan-I thought of you right away when she asked me for a reference. My husband and I were very pleased with your expertise and how easily we moved through the refinancing process.Hope all is well with you, too.
When my wife and I decided to remortgage our house we contacted Bryan Brown. He walked us through the entire process and answered all of our questions. Bryan found us a great rate, saved us money and the entire process was very quick and easy. The staff was very professional and knowledgeable. I would definitely use them again. Brooks F.
Right from the very first day we spoke, Bryan Brown was great. I never felt presssured and I felt he really took our needs to heart. He is an absolute joy to work with. I felt like I was talking to a life long friend. So much so, that my husband and I want to meet him in person! He really made the process relatively painless. I think this has been the easiest closing ever. It was so nice to be in the comfort of our own home. He was so good at keeping us updated and making sure things were going the right way. I never felt like I was bothering him with all my stupid questions!
Dave & Jenn