What people are saying... What people are saying... Back to profile
They were very polite, efficient, and responsive with helping me through the whole process.
Mary S. | Mar 2021
Great service and good communication
Tonye T. | Mar 2021
Very efficient and easy to work with
Carrie K. | Feb 2021
The service was excellent and timely.
STEVEN B. | Feb 2021
great team with knowledgeable understanding of the entire process.
Felipe P. | Feb 2021
Fast and clear instructions on each step.
Naga P. | Feb 2021
Great service and always a quick response of my questions and doubts.
Fidel G. | Sep 2020
The service was excellent. As a 1st time home buyer, I was extremely nervous and had a million questions. My rep at Guaranteed Rate-Julie & her team always answered my questions in depth and in a timely manner. I loved working with their team, it made the process so much easier then I thought it would be.
Gabriela R. | Aug 2020
Smooth and transparent process
Fatminka R. | Jan 2021
Easy to work with, communication was great and process was simple to understand.
Berenice V. | Sep 2020
The entire team was very knowledgeable and up front with everything
Mark G. | Dec 2020
We was really satisfied with the service
Katrina Y. | Aug 2020
It was a good experience working with them
Mauricio G. | Sep 2020
Excellent customer service
Olukemi A. | Jan 2021
I spoke with Mike Dotes who informed he was going to pass off my information to Jesse Byrer. Jesse and the Byrer team assisted me in a prompt manner. They provided great communication and made buying a home a lot simpler than I could ever imagine.
Arnishia D. | Oct 2020
Easy to work with and provide my information online. Good rates.
Shalaka T. | Nov 2020
Very responsive team, and they came very highly recommended
Jerrica K. | Aug 2020
Excellent service, very convenient and efficient
Moses B. | Jan 2021
Jesse and the team are great to work with!
Isai A. | Dec 2020
The people I felt with were awesome always called back and answered all my question I had as a first time buyer
Carlos L. | Oct 2020
Excellents service I received during recent purchase of new home
Daryl J. | Sep 2020
Super helpful, friendly, and efficient
Aaron H. | Dec 2020
I had a very good experience
Salmon D. | Sep 2020
I’ve used Guaranteed Rate several times and service is outstanding. Clear communications throughout the process and always in time!!!
Vesela K. | Oct 2020
They were there for me when I needed them. No matter through email, call or text my questions were answered. I felt so welcomed! Everyone was so nice! Jesse, Jose, Margaret, and Julie! If I forgot any names out please forgive. We are new first time homeowners because of my great realtor and a wonderful GR team! Thank you!
Michele M. | Aug 2020
The process was clear, fast and easy. Past experiences obtaining financing were always headaches to get through. This was the easiest path to financing I have had.
Wesley M. | Jan 2021
Not only was the entire process easy and digital, our loan officer was always available when we needed her to answer our questions. They’re just a call away.
Jana L. | Nov 2020
Ease of completion, response rate of answering questions
Devin H. | Jul 2020
The representatives were very helpful, they called and gave instructions on detail on what it was needed. They were also so very patient.
Yesenia B. | Jul 2020
Jesse, Julie, and Robert made the entire process easy and stress free
Kevin P. | Jul 2020
This team is the most organized and professional team we have worked with! We really felt they were working as hard as we were to get this entire process done right and on time. AND through a pandemic no less!!
Jared B. | Jul 2020
Always on top of things. Friendly service
Vincent Z. | Jul 2020
Jonas and his team were the best. They were able to explain everything to me- even when I asked 7 times- with patience and understanding. So glad I went with Guaranteed Rate and Jonas.
Jeannette A. | Jul 2020
Excellent customer service and meeting my personal needs.
Adegboyega A. | Jul 2020
The team was always available to answer my questions.
Leslie C. | Jul 2020
Excellent service and a smooth process
Richard G. | Jun 2020
Process was easy and the refinance rate was the best rate i could find
Joel W. | Jun 2020
Your team did it on time and kept on giving me updates till the end. Great job!
Ismael D. | Jun 2020
Great service, very knowledgeable and understanding. Awesome customer service.
Clifton P. | Jun 2020
Personal service on my loan. Closing was able to be done on a Saturday at my house in Indiana.
Zachary N. | Jun 2020
Good communication and service
Gwendolyn G. | Jun 2020
Simple process, great rates, and a streamline closing that went way faster than expected.
Mark M. | Jun 2020
Easy and quick process. Jesse Bryer and Julie Wallace were excellent
Brendan C. | May 2020
Our contact, Robert, provided great customer service. He always answered our questions and guided us through the process.
Sherrill O. | May 2020
Services provided were executed well and staff was helpful and knowledgeable!
Ashley F. | May 2020
Seamless experience, fast responses, easy completion of documents, better than expected savings.
Ryan S. | May 2020
The customer service was amazing. Julie and Robert made me feel like I was her only customer
Thomas C. | May 2020
the total process was transparent from beginning to end...
Patrick C. | Apr 2020
They were very nice helpful for a non computer person to get through the process without fretting too much
Kathleen W. | Apr 2020
Jule and Jesse and Andrew are great to work with
Katherine T. | Feb 2020
They were great with the mortgage process. Very helpful and I had many questions that they were able to answer quickly.
Laurie K. | Feb 2020
I’m so happy with the service I got from guaranteed Rate.
Salmon D. | Feb 2020
excellent, and veryf ast service. Made the whole process very simple
Brenda K. | Jan 2020
Everyone I worked with was SUPER patient and knowledgeable.
Brandi F. | Jan 2020
Everyone was great to work with and the process went very smooth.
Joseph B. | Jan 2020
Very professional and helpful
Kathleen G. | Jan 2020
Julie and Jonas were fantastic every step of the way.
Martha R. | Sep 2019
Julie Wallach was phenomenal throughout my whole mortgage process. I can’t say enough good things about her. She is the BEST!!!!!
Karen M. | JUNE 2018